'n Besluitnemings ondersteuningsmodel vir die bepaling van die mees geskikte wisselboustelsel-ritme vir gemengde graanboerderye in die Koeberg
- Authors: Potgieter, F J
- Date: 2001
- Subjects: Grain -- South Africa , Crop rotation
- Language: Afrikaans
- Type: Thesis , Masters , MTech
- Identifier: vital:10948 , http://hdl.handle.net/10948/43 , Grain -- South Africa , Crop rotation
- Description: Weens die unieke eiesoortigheid van die mens is sy behoeftes vanselfsprekend uiters divers. Wat vir die een persoon prioriteit is, mag vir sy buurman geensins belangrik wees nie. Dit is egter ook ’n gegewe, dat die mens heelwat gemeenskaplike ervarings, emosies en behoeftes deel. Een hiervan is die behoefte wat hy het om te weet dat die besluit wat hy gaan of wil neem die regte een binne die konteks van sy keuse mag wees. Die woord ‘behoefte’ kan waarskynlik in hierdie geval vervang word met die begrip ‘genade’. Sonder om 'n platvorm vir debat te skep, word die stelling gehandhaaf dat ‘genade’ slegs van die Skepper afkomstig is. Met hierdie stelling as agtergrond was dit 'n minder aangename ervaring om vir feitlik twintig jaar te moes toekyk hoe koringboere hul besluite, veral met betrekking tot die samestelling van wisselboustelsels, moes neem, klaarblyklik in totale gebrek aan die gawe van ‘genade’. Nodeloos om te sê, met gepaardgaande negatiewe gevolge. Die meer gemaklike verontskuldiging is om te redeneer dat ons Skepper relatief suinig is met die uitdeel van sy ‘genade’. Alvorens die begrip van Prediker 10:10 nog nie ten volle begryp is nie, kan so 'n stelling dalk makliker gemaak word. Hierdie gedeelte uit die Skrif sê in werklikheid die teenoorgestelde – dat God baie vrygewig is met Sy ‘genade’, maar dat die mens sy gesonde verstand moet gebruik om dit ten volle te benut. Die wens is dat hierdie studie, 'n deel sal uitmaak van die proses om die byl skerp te maak om sodoende die houtkap-proses effektief uit te voer.
- Full Text:
- Date Issued: 2001
- Authors: Potgieter, F J
- Date: 2001
- Subjects: Grain -- South Africa , Crop rotation
- Language: Afrikaans
- Type: Thesis , Masters , MTech
- Identifier: vital:10948 , http://hdl.handle.net/10948/43 , Grain -- South Africa , Crop rotation
- Description: Weens die unieke eiesoortigheid van die mens is sy behoeftes vanselfsprekend uiters divers. Wat vir die een persoon prioriteit is, mag vir sy buurman geensins belangrik wees nie. Dit is egter ook ’n gegewe, dat die mens heelwat gemeenskaplike ervarings, emosies en behoeftes deel. Een hiervan is die behoefte wat hy het om te weet dat die besluit wat hy gaan of wil neem die regte een binne die konteks van sy keuse mag wees. Die woord ‘behoefte’ kan waarskynlik in hierdie geval vervang word met die begrip ‘genade’. Sonder om 'n platvorm vir debat te skep, word die stelling gehandhaaf dat ‘genade’ slegs van die Skepper afkomstig is. Met hierdie stelling as agtergrond was dit 'n minder aangename ervaring om vir feitlik twintig jaar te moes toekyk hoe koringboere hul besluite, veral met betrekking tot die samestelling van wisselboustelsels, moes neem, klaarblyklik in totale gebrek aan die gawe van ‘genade’. Nodeloos om te sê, met gepaardgaande negatiewe gevolge. Die meer gemaklike verontskuldiging is om te redeneer dat ons Skepper relatief suinig is met die uitdeel van sy ‘genade’. Alvorens die begrip van Prediker 10:10 nog nie ten volle begryp is nie, kan so 'n stelling dalk makliker gemaak word. Hierdie gedeelte uit die Skrif sê in werklikheid die teenoorgestelde – dat God baie vrygewig is met Sy ‘genade’, maar dat die mens sy gesonde verstand moet gebruik om dit ten volle te benut. Die wens is dat hierdie studie, 'n deel sal uitmaak van die proses om die byl skerp te maak om sodoende die houtkap-proses effektief uit te voer.
- Full Text:
- Date Issued: 2001
A conceptual object-oriented model to support educators in an outcomes-based environment
- Authors: Harmse, Rudi Gerhard
- Date: 2001
- Subjects: Competency-based education -- South Africa , Curriculum-based assessment -- South Africa , Object-oriented databases
- Language: English
- Type: Thesis , Masters , MTech (Information Technology)
- Identifier: vital:10794 , http://hdl.handle.net/10948/47 , Competency-based education -- South Africa , Curriculum-based assessment -- South Africa , Object-oriented databases
- Description: The introduction of outcomes-based education (OBE) in South Africa has led to a new learner-centred approach with an emphasis on the outcomes that the learners need to achieve. With this learner-centred focus has come a greater need for record keeping. It is now necessary to track each learner’s progress towards the attainment of the learning outcomes. This progress is tracked in relation to assessment standards that are defined for every learning outcome. These assessment standards define the results expected of learners at certain stages in their development. The new OBE system has emphasised accountability and this is expressed in a requirement to keep evidence to justify the assessment results given. The large numbers of learners and the increased managerial demand of OBE cause problems to educators who may find themselves unable to keep track of the learners’ progress under such conditions. This dissertation investigates the structure of the new OBE system as well as its assessment and evidence requirements. From this the features required from a support system for educators in an OBE environment are determined. The supporting processes needed to enable these features to be implemented, as well as the storage requirements of such a system are identified. In addition to OBE, the field of Computer Integrated Learning Environments (CILEs) and Intelligent Tutoring Systems (ITSs) are investigated and useful details identified are added to the requirements for an OBE support system. The dissertation then presents an object-oriented conceptual model of the items that need to be stored in order to allow the features of an OBE support system to be implemented. The relationships between these items are also indicated in this model.
- Full Text:
- Date Issued: 2001
- Authors: Harmse, Rudi Gerhard
- Date: 2001
- Subjects: Competency-based education -- South Africa , Curriculum-based assessment -- South Africa , Object-oriented databases
- Language: English
- Type: Thesis , Masters , MTech (Information Technology)
- Identifier: vital:10794 , http://hdl.handle.net/10948/47 , Competency-based education -- South Africa , Curriculum-based assessment -- South Africa , Object-oriented databases
- Description: The introduction of outcomes-based education (OBE) in South Africa has led to a new learner-centred approach with an emphasis on the outcomes that the learners need to achieve. With this learner-centred focus has come a greater need for record keeping. It is now necessary to track each learner’s progress towards the attainment of the learning outcomes. This progress is tracked in relation to assessment standards that are defined for every learning outcome. These assessment standards define the results expected of learners at certain stages in their development. The new OBE system has emphasised accountability and this is expressed in a requirement to keep evidence to justify the assessment results given. The large numbers of learners and the increased managerial demand of OBE cause problems to educators who may find themselves unable to keep track of the learners’ progress under such conditions. This dissertation investigates the structure of the new OBE system as well as its assessment and evidence requirements. From this the features required from a support system for educators in an OBE environment are determined. The supporting processes needed to enable these features to be implemented, as well as the storage requirements of such a system are identified. In addition to OBE, the field of Computer Integrated Learning Environments (CILEs) and Intelligent Tutoring Systems (ITSs) are investigated and useful details identified are added to the requirements for an OBE support system. The dissertation then presents an object-oriented conceptual model of the items that need to be stored in order to allow the features of an OBE support system to be implemented. The relationships between these items are also indicated in this model.
- Full Text:
- Date Issued: 2001
A critical evaluation of the Sibanye Mentoring Programme implemented by the Border Cricket Board
- Authors: Dixon, Barry Nolan James
- Date: 2001
- Subjects: Sibanye Mentoring Programme , Border Cricket Board , Mentoring in business
- Language: English
- Type: Thesis , Masters , MTech (Business Administration)
- Identifier: vital:10900 , http://hdl.handle.net/10948/49 , Sibanye Mentoring Programme , Border Cricket Board , Mentoring in business
- Description: The research problemaddressed in this study was critically evaluate whether the Sibanye Mentoring Project of the Border Cricket Board is an effective tool in the development of black cricket players. To achieve this objective an analysis was made as to why mentoring is essential in today’s business. The study discussed the implications of mentoring and how to use it to enhance employment equity. An integrated model for mentoring was investigated using relevant literature to identify the key elements in developing and maintaining a successful mentoring programme. Each factor of the model was broken down into dimensions that were then analysed using sources researched during the literature study. The theoretical model was then used to develop a questionnaire to test the degree to which the implementation of the Sibanye Mentoring Project of the Border Cricket Board concurred with the literature study. The empirical results obtained indicate a strong concurrence with the theoretical model for mentoring. The conclusions drawn and the recommendations suggested in the study proved without a doubt that mentoring can be an effective tool in the development of young black cricketers.
- Full Text:
- Date Issued: 2001
- Authors: Dixon, Barry Nolan James
- Date: 2001
- Subjects: Sibanye Mentoring Programme , Border Cricket Board , Mentoring in business
- Language: English
- Type: Thesis , Masters , MTech (Business Administration)
- Identifier: vital:10900 , http://hdl.handle.net/10948/49 , Sibanye Mentoring Programme , Border Cricket Board , Mentoring in business
- Description: The research problemaddressed in this study was critically evaluate whether the Sibanye Mentoring Project of the Border Cricket Board is an effective tool in the development of black cricket players. To achieve this objective an analysis was made as to why mentoring is essential in today’s business. The study discussed the implications of mentoring and how to use it to enhance employment equity. An integrated model for mentoring was investigated using relevant literature to identify the key elements in developing and maintaining a successful mentoring programme. Each factor of the model was broken down into dimensions that were then analysed using sources researched during the literature study. The theoretical model was then used to develop a questionnaire to test the degree to which the implementation of the Sibanye Mentoring Project of the Border Cricket Board concurred with the literature study. The empirical results obtained indicate a strong concurrence with the theoretical model for mentoring. The conclusions drawn and the recommendations suggested in the study proved without a doubt that mentoring can be an effective tool in the development of young black cricketers.
- Full Text:
- Date Issued: 2001
A model for the enforcement of history-based separation of duty in heterogeneous workflow environments
- Authors: Papenfus, Carl
- Date: 2001
- Subjects: Reengineering (Management) , Industrial management , Workflow
- Language: English
- Type: Thesis , Masters , MTech (Information Technology)
- Identifier: vital:10797 , http://hdl.handle.net/10948/69 , Reengineering (Management) , Industrial management , Workflow
- Description: The current business world is becoming more and more dependent on electronic business. Many paper documents have been made obsolete by electronic documents, as they are easier to automate and track than paper documents. The increased use of computers within organizations has therefore, lead to an increase in use of workflow software products. The increased use of computer-based workflow has allowed organizations to conduct more types of electronic business. This has lead to electronic business crossing organizational boundaries and subsequently a need for heterogeneous workflow systems. For organizations to use heterogeneous workflow systems they must perform their duties in a seamless and secure manner. It is the author’s belief that History-based Separation of Duty principles can be used to formulate access control strategies that reflect the dynamic nature of heterogeneous workflow systems. History-based Separation of Duties relies on the workflow history of a workflow object to determine the access permissions of a particular user to that workflow object. The required workflow history data must be stored in an easily accessible manner. Although this can be achieved through a centralized approach, it is difficult to achieve in a heterogeneous workflow environment where many unrelated workflow systems are interacting across various computer platforms. The model proposed by this dissertation suggests that the workflow history data of a workflow object travels with it in the form of an electronic document, from one heterogeneous workflow environment to another, as a type of “workflow baggage”. In order for this workflow baggage to be easily accessible to all workflow systems in the heterogeneous workflow environment, it must be stored in a universal format, which is structured to allow it to be easily queried. The Extensible Markup Language (XML) is adopted as an appropriate format for representing workflow baggage. The proposed model hinges on the expression of Separation of Duty requirements in a way that is removed from the application programs. A policy-driven approach is thus adopted. The implementation of the model involves the utilization of four steps: policy expression, baggage evaluation, document processing and baggage collection. The policy expression step is responsible for developing the Separation of Duty constraints to be enforced within the workflow system. During the baggage evaluation step the baggage of the workflow object is evaluated according to the constraints of the Separation of Duty policy. Only users who do not violate any of the Separation of Duty constraints are allowed to process the workflow object. After the workflow object has been processed the information regarding the processing is recorded in the baggage collection step. The proposed model enables heterogeneous workflow systems to share access control information in a flexible and portable way.
- Full Text:
- Date Issued: 2001
- Authors: Papenfus, Carl
- Date: 2001
- Subjects: Reengineering (Management) , Industrial management , Workflow
- Language: English
- Type: Thesis , Masters , MTech (Information Technology)
- Identifier: vital:10797 , http://hdl.handle.net/10948/69 , Reengineering (Management) , Industrial management , Workflow
- Description: The current business world is becoming more and more dependent on electronic business. Many paper documents have been made obsolete by electronic documents, as they are easier to automate and track than paper documents. The increased use of computers within organizations has therefore, lead to an increase in use of workflow software products. The increased use of computer-based workflow has allowed organizations to conduct more types of electronic business. This has lead to electronic business crossing organizational boundaries and subsequently a need for heterogeneous workflow systems. For organizations to use heterogeneous workflow systems they must perform their duties in a seamless and secure manner. It is the author’s belief that History-based Separation of Duty principles can be used to formulate access control strategies that reflect the dynamic nature of heterogeneous workflow systems. History-based Separation of Duties relies on the workflow history of a workflow object to determine the access permissions of a particular user to that workflow object. The required workflow history data must be stored in an easily accessible manner. Although this can be achieved through a centralized approach, it is difficult to achieve in a heterogeneous workflow environment where many unrelated workflow systems are interacting across various computer platforms. The model proposed by this dissertation suggests that the workflow history data of a workflow object travels with it in the form of an electronic document, from one heterogeneous workflow environment to another, as a type of “workflow baggage”. In order for this workflow baggage to be easily accessible to all workflow systems in the heterogeneous workflow environment, it must be stored in a universal format, which is structured to allow it to be easily queried. The Extensible Markup Language (XML) is adopted as an appropriate format for representing workflow baggage. The proposed model hinges on the expression of Separation of Duty requirements in a way that is removed from the application programs. A policy-driven approach is thus adopted. The implementation of the model involves the utilization of four steps: policy expression, baggage evaluation, document processing and baggage collection. The policy expression step is responsible for developing the Separation of Duty constraints to be enforced within the workflow system. During the baggage evaluation step the baggage of the workflow object is evaluated according to the constraints of the Separation of Duty policy. Only users who do not violate any of the Separation of Duty constraints are allowed to process the workflow object. After the workflow object has been processed the information regarding the processing is recorded in the baggage collection step. The proposed model enables heterogeneous workflow systems to share access control information in a flexible and portable way.
- Full Text:
- Date Issued: 2001
A study of affirmative action policies practised by members of the East Cape Master Builders and Allied Industries Association
- Authors: Katz, Joel
- Date: 2001
- Subjects: Affirmative action programs -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10946 , http://hdl.handle.net/10948/d1011326 , Affirmative action programs -- South Africa
- Description: The research problem addressed in this study, was to determine what affirmative action policies are being practiced by members of the East Cape Master Builders and Allied Industries Association. To achieve this objective, a literature study was conducted to cite and evaluate relevant literature, in the process of presenting the most theoretical and methodological rationale for the research. The empirical results obtained, indicate that most companies have implemented affirmative action policies. In conclusion, various recommendations have been made with regard to the findings ascertained in the empirical study.
- Full Text:
- Date Issued: 2001
- Authors: Katz, Joel
- Date: 2001
- Subjects: Affirmative action programs -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10946 , http://hdl.handle.net/10948/d1011326 , Affirmative action programs -- South Africa
- Description: The research problem addressed in this study, was to determine what affirmative action policies are being practiced by members of the East Cape Master Builders and Allied Industries Association. To achieve this objective, a literature study was conducted to cite and evaluate relevant literature, in the process of presenting the most theoretical and methodological rationale for the research. The empirical results obtained, indicate that most companies have implemented affirmative action policies. In conclusion, various recommendations have been made with regard to the findings ascertained in the empirical study.
- Full Text:
- Date Issued: 2001
An evaluation of the interventions utilized by manufacturing organizations in the Eastern Cape to ensure the optimal implementation and functioning of self-directed work teams
- Authors: Mey, Michelle Ruth
- Date: 2001
- Subjects: Self-directed work teams , Teams in the workplace
- Language: English
- Type: Thesis , Masters , MTech (Human Resources Management)
- Identifier: vital:10870 , http://hdl.handle.net/10948/61 , Self-directed work teams , Teams in the workplace
- Description: Organisations worldwide are attempting to increase individual job satisfaction, productivity and efficiency by implementing work teams. This research study evaluates the interventions considered necessary to optimally implement and maintain self-directed work teams (SDWTs). In order to complete this study it was necessary to address the characteristics associated with SDWTs, problems commonly experienced during implementation and functioning of SDWTs and the identification of the interventions used to promote the successful implementation and maintenance of SDWTs. These objectives were achieved by means of a comprehensive literature study. Subsequent to the literature study, a process model for the successful implementation and maintenance of a SDWT within a South African organization was developed. Thereafter, a questionnaire was developed based on the findings of the literature study and distributed to a randomly selected population. The objective of the questionnaire was to evaluate the interventions utilized during the implementation and maintenance of SDWTs. The results of the empirical study were statistically analysed and interpreted. Finally, conclusions and recommendations were made. The most important recommendations are as follows: Firstly, the trade union must be consulted and involved in the decision to implement SDWTs. Members of the team must be exposed to training interventions prior to the implementation of the SDWT. Thereafter, team members must undergo advanced training in interpersonal and problemsolving skills. Salary and reward structures within the organisation must be adapted to suit a teambased environment. Finally, the success of the SDWT will depend on the support provided by management. Management needs to exhibit total commitment to the change on a continuous basis.
- Full Text:
- Date Issued: 2001
- Authors: Mey, Michelle Ruth
- Date: 2001
- Subjects: Self-directed work teams , Teams in the workplace
- Language: English
- Type: Thesis , Masters , MTech (Human Resources Management)
- Identifier: vital:10870 , http://hdl.handle.net/10948/61 , Self-directed work teams , Teams in the workplace
- Description: Organisations worldwide are attempting to increase individual job satisfaction, productivity and efficiency by implementing work teams. This research study evaluates the interventions considered necessary to optimally implement and maintain self-directed work teams (SDWTs). In order to complete this study it was necessary to address the characteristics associated with SDWTs, problems commonly experienced during implementation and functioning of SDWTs and the identification of the interventions used to promote the successful implementation and maintenance of SDWTs. These objectives were achieved by means of a comprehensive literature study. Subsequent to the literature study, a process model for the successful implementation and maintenance of a SDWT within a South African organization was developed. Thereafter, a questionnaire was developed based on the findings of the literature study and distributed to a randomly selected population. The objective of the questionnaire was to evaluate the interventions utilized during the implementation and maintenance of SDWTs. The results of the empirical study were statistically analysed and interpreted. Finally, conclusions and recommendations were made. The most important recommendations are as follows: Firstly, the trade union must be consulted and involved in the decision to implement SDWTs. Members of the team must be exposed to training interventions prior to the implementation of the SDWT. Thereafter, team members must undergo advanced training in interpersonal and problemsolving skills. Salary and reward structures within the organisation must be adapted to suit a teambased environment. Finally, the success of the SDWT will depend on the support provided by management. Management needs to exhibit total commitment to the change on a continuous basis.
- Full Text:
- Date Issued: 2001
An evaluation of the leadership effectiveness among production supervisors at selected pharmaceutical organisations in Port Elizabeth
- Authors: Swanepoel, Deon Andre
- Date: 2001
- Subjects: Leadership , Pharmacy management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10889 , http://hdl.handle.net/10948/62 , Leadership , Pharmacy management
- Description: Effective leadership is one of the most important factors that influence the performance of an organisation. Effective leadership together with supervision are similar in terms of their influence of others towards achieving the goals of the organisation. Therefore, effective leadership and supervision are principal activities through which organisational goals and objectives are achieved. The main objectives of this study are firstly to evaluate the leadership effectiveness of production supervisors at Lennon and Intramed. Secondly, to suggest recommendations to management to improve or eliminate shortcomings in the leadership effectiveness of the production supervisors at Lennon and Intramed. In this way, a contribution to the overall leadership effectiveness of the production supervisors at Lennon and Intramed is achieved. In order to achieve the said objectives, the following methodology was employed: Firstly, guidelines for effective leadership were identified by means of evaluating existing literature and theory. This was achieved by critically examining existing leadership theories and models. The major contributions, disadvantages, and advantages of each of these theories and models were evaluated which resulted in the list of guidelines for effective leadership. Secondly, the pharmaceutical industry and the theory surrounding supervision were critically examined and discussed. Attention was given to the pharmaceutical industry in South Africa, with special reference to Lennon and Intramed. The theory of supervision was examined with special focus on the skills, functions, power, and responsibilities of the supervisor. Thirdly, a postal questionnaire was used to gather the required empirical information. The response obtained from the questionnaire was critically evaluated against the guidelines for effective leadership and effective supervision, and the results were graphically represented in a company leadership profile. Lennon and Intramed were evaluated separately, and the major differences and similarities between the two organisations were critically evaluated. Lastly, the main findings and recommendations were formulated in order to remedy the shortcomings that were identified. The following recommendations may lead to more effective leadership among production supervisors at Lennon and Intramed: It is necessary that this study be made available to the supervisors at Lennon and Intramed, as it will give them insight into the theory of leadership and what effective leadership is about. It will furthermore give the supervisors an insight into the way that their subordinates view their leadership behaviour and effectiveness. It is further recommended that the information from this study be made available through sensitisation sessions where the necessary information is presented to a group or individual supervisors. Leadership training and development is required as it can make a meaningful contribution to equip supervisors with the necessary leadership skills to practise effective leadership. This leadership training and development can be done by means of short courses presented by a formal training institution, or by a suitably qualified in-house presenter. The last recommendation to leadership effectiveness involves the implementation of a performance management system and incentive scheme to further motivate and drive the supervisor’s leadership behaviour towards effective leadership.
- Full Text:
- Date Issued: 2001
- Authors: Swanepoel, Deon Andre
- Date: 2001
- Subjects: Leadership , Pharmacy management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10889 , http://hdl.handle.net/10948/62 , Leadership , Pharmacy management
- Description: Effective leadership is one of the most important factors that influence the performance of an organisation. Effective leadership together with supervision are similar in terms of their influence of others towards achieving the goals of the organisation. Therefore, effective leadership and supervision are principal activities through which organisational goals and objectives are achieved. The main objectives of this study are firstly to evaluate the leadership effectiveness of production supervisors at Lennon and Intramed. Secondly, to suggest recommendations to management to improve or eliminate shortcomings in the leadership effectiveness of the production supervisors at Lennon and Intramed. In this way, a contribution to the overall leadership effectiveness of the production supervisors at Lennon and Intramed is achieved. In order to achieve the said objectives, the following methodology was employed: Firstly, guidelines for effective leadership were identified by means of evaluating existing literature and theory. This was achieved by critically examining existing leadership theories and models. The major contributions, disadvantages, and advantages of each of these theories and models were evaluated which resulted in the list of guidelines for effective leadership. Secondly, the pharmaceutical industry and the theory surrounding supervision were critically examined and discussed. Attention was given to the pharmaceutical industry in South Africa, with special reference to Lennon and Intramed. The theory of supervision was examined with special focus on the skills, functions, power, and responsibilities of the supervisor. Thirdly, a postal questionnaire was used to gather the required empirical information. The response obtained from the questionnaire was critically evaluated against the guidelines for effective leadership and effective supervision, and the results were graphically represented in a company leadership profile. Lennon and Intramed were evaluated separately, and the major differences and similarities between the two organisations were critically evaluated. Lastly, the main findings and recommendations were formulated in order to remedy the shortcomings that were identified. The following recommendations may lead to more effective leadership among production supervisors at Lennon and Intramed: It is necessary that this study be made available to the supervisors at Lennon and Intramed, as it will give them insight into the theory of leadership and what effective leadership is about. It will furthermore give the supervisors an insight into the way that their subordinates view their leadership behaviour and effectiveness. It is further recommended that the information from this study be made available through sensitisation sessions where the necessary information is presented to a group or individual supervisors. Leadership training and development is required as it can make a meaningful contribution to equip supervisors with the necessary leadership skills to practise effective leadership. This leadership training and development can be done by means of short courses presented by a formal training institution, or by a suitably qualified in-house presenter. The last recommendation to leadership effectiveness involves the implementation of a performance management system and incentive scheme to further motivate and drive the supervisor’s leadership behaviour towards effective leadership.
- Full Text:
- Date Issued: 2001
An evaluation to assist a metropolitan broker division to improve the level of service quality towards contracted brokers
- Authors: Calitz, Andries P
- Date: 2001
- Subjects: Customer services -- Quality control , Insurance companies -- South Africa , Customer relations
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10942 , http://hdl.handle.net/10948/d1006206 , Customer services -- Quality control , Insurance companies -- South Africa , Customer relations
- Description: In this study the service quality from a Metropolitan Broker Division towards contracted brokers in the southern region was investigated. From the industry and competitor analyses it can be concluded that service quality has become an important factor in the financial service industry, especially in the insurance industry. It is therefore important to look at options to outperform competitors. The literature survey was aimed at improving the level of quality service to contracted brokers. Based on the information obtained through the literature study and survey, a guideline to assist a Metropolitan Broker Division to improve the level of service quality was developed. The purpose of the empirical study was to determine if the service that contracted brokers receive from the Metropolitan Broker Division is of an acceptable level. The answers from respondents were analysed and compared with findings from the literature study. Recommendations were formulated for improving the level of service quality towards contracted brokers. The empirical study results were satisfactory and informative. The positive responses identified can be utilised to strengthen the marketing strategies by Metropolitan Broker Division while attention should be given to the negative responses.
- Full Text:
- Date Issued: 2001
- Authors: Calitz, Andries P
- Date: 2001
- Subjects: Customer services -- Quality control , Insurance companies -- South Africa , Customer relations
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10942 , http://hdl.handle.net/10948/d1006206 , Customer services -- Quality control , Insurance companies -- South Africa , Customer relations
- Description: In this study the service quality from a Metropolitan Broker Division towards contracted brokers in the southern region was investigated. From the industry and competitor analyses it can be concluded that service quality has become an important factor in the financial service industry, especially in the insurance industry. It is therefore important to look at options to outperform competitors. The literature survey was aimed at improving the level of quality service to contracted brokers. Based on the information obtained through the literature study and survey, a guideline to assist a Metropolitan Broker Division to improve the level of service quality was developed. The purpose of the empirical study was to determine if the service that contracted brokers receive from the Metropolitan Broker Division is of an acceptable level. The answers from respondents were analysed and compared with findings from the literature study. Recommendations were formulated for improving the level of service quality towards contracted brokers. The empirical study results were satisfactory and informative. The positive responses identified can be utilised to strengthen the marketing strategies by Metropolitan Broker Division while attention should be given to the negative responses.
- Full Text:
- Date Issued: 2001
An investigation into the effectiveness of technology change management in a selected manufacturing organisation in the Nelson Mandela Metropole
- Authors: Oosthuizen, Johan
- Date: 2001
- Subjects: Bridgestone/Firestone (Firm) , Industrial relations -- Technological innovations , Organizational change -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10916 , http://hdl.handle.net/10948/64 , Bridgestone/Firestone (Firm) , Industrial relations -- Technological innovations , Organizational change -- Management
- Description: This research investigated technology change management at Bridgestone/Firestone in the Port Elizabeth metropole. From a manufacturing organisation’s point of view it is clear that technology change is a constant force that determines competitiveness. The thesis outlines the specific requirements needed for utilising the concept of technology change management at Bridgestone/Firestone. The literature survey was aimed at placing the concept of technology change management and the correct organisational structure and organisational focus points in perspective to ensure successful technology change and its implementation at Bridgestone/Firestone. The purpose of the empirical study was to test managements perseptions of technology change management at Bridgestone/Firestone and to contribute useful information to the organisation. From the findings improvements and recommendations were suggested as guidelines for any tyre manufacturer to follow to improve technology change management. The empirical study results show that there is room for improvement. The responses to statements outlined areas that need improvement and those that do not according to the views of Bridgestone/Firestone’s management.
- Full Text:
- Date Issued: 2001
- Authors: Oosthuizen, Johan
- Date: 2001
- Subjects: Bridgestone/Firestone (Firm) , Industrial relations -- Technological innovations , Organizational change -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10916 , http://hdl.handle.net/10948/64 , Bridgestone/Firestone (Firm) , Industrial relations -- Technological innovations , Organizational change -- Management
- Description: This research investigated technology change management at Bridgestone/Firestone in the Port Elizabeth metropole. From a manufacturing organisation’s point of view it is clear that technology change is a constant force that determines competitiveness. The thesis outlines the specific requirements needed for utilising the concept of technology change management at Bridgestone/Firestone. The literature survey was aimed at placing the concept of technology change management and the correct organisational structure and organisational focus points in perspective to ensure successful technology change and its implementation at Bridgestone/Firestone. The purpose of the empirical study was to test managements perseptions of technology change management at Bridgestone/Firestone and to contribute useful information to the organisation. From the findings improvements and recommendations were suggested as guidelines for any tyre manufacturer to follow to improve technology change management. The empirical study results show that there is room for improvement. The responses to statements outlined areas that need improvement and those that do not according to the views of Bridgestone/Firestone’s management.
- Full Text:
- Date Issued: 2001
An investigation into the role of leadership in strategic planning
- Authors: Van Wyk, Luhan George
- Date: 2001
- Subjects: Leadership , Strategic planning
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10888 , http://hdl.handle.net/10948/65 , Leadership , Strategic planning
- Description: Strategic planning will reach its full potential once leadership operates effectively within the South African organisation. In this research, theoretical views of strategic planning and the role leadership should perform within South African organisations in the year 2000 are investigated. Firstly, the author conducted a theoretical study into the strategic management model, and the most important factors influencing it. Secondly, the author investigated the leadership theories in relation to strategic planning. Thirdly, an empirical study was conducted to determine to which extent South African managers are successful leaders, and the resulted impact on strategic planning. Lastly, the author evaluated the empirical study, and made recommendations based on the literature and empirical study conducted.
- Full Text:
- Date Issued: 2001
- Authors: Van Wyk, Luhan George
- Date: 2001
- Subjects: Leadership , Strategic planning
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10888 , http://hdl.handle.net/10948/65 , Leadership , Strategic planning
- Description: Strategic planning will reach its full potential once leadership operates effectively within the South African organisation. In this research, theoretical views of strategic planning and the role leadership should perform within South African organisations in the year 2000 are investigated. Firstly, the author conducted a theoretical study into the strategic management model, and the most important factors influencing it. Secondly, the author investigated the leadership theories in relation to strategic planning. Thirdly, an empirical study was conducted to determine to which extent South African managers are successful leaders, and the resulted impact on strategic planning. Lastly, the author evaluated the empirical study, and made recommendations based on the literature and empirical study conducted.
- Full Text:
- Date Issued: 2001
An investigation into the use of electrode mass measurement to optimise an electrostatic precipitator unit
- Authors: Pershad, Sathish Kumar
- Date: 2001
- Subjects: Electrostatic precipitation
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10815 , http://hdl.handle.net/10948/66 , Electrostatic precipitation
- Description: Electrostatic precipitators (ESP’s) can be simply described as particle collection devices and service a wide variety of industries. This particle collection can either be classed as a cleansing or product recovery (or both) process. They can be found in fossil fueled power generation plant (municipal incinerators, iron and steel industries (sinter plants, coke ovens), non ferrous industries, rock products (cement, lime), chemical and petrochemical (detarrers, de-oilers) They have been around for approximately 70 years and their fundamental principle of operation has not changed much during this time. What has changed is the demand on their operating efficiency. Environmental pressure as well as the loss of product has forced ESP’s to perform even better than before. This performance enhancement is two-fold : an increase in collection efficiency and a reduction in maintenance and wear costs. This project researches the use of mass measurement techniques to optimise the operation of ESP’s from both the above mentioned perspectives.
- Full Text:
- Date Issued: 2001
- Authors: Pershad, Sathish Kumar
- Date: 2001
- Subjects: Electrostatic precipitation
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10815 , http://hdl.handle.net/10948/66 , Electrostatic precipitation
- Description: Electrostatic precipitators (ESP’s) can be simply described as particle collection devices and service a wide variety of industries. This particle collection can either be classed as a cleansing or product recovery (or both) process. They can be found in fossil fueled power generation plant (municipal incinerators, iron and steel industries (sinter plants, coke ovens), non ferrous industries, rock products (cement, lime), chemical and petrochemical (detarrers, de-oilers) They have been around for approximately 70 years and their fundamental principle of operation has not changed much during this time. What has changed is the demand on their operating efficiency. Environmental pressure as well as the loss of product has forced ESP’s to perform even better than before. This performance enhancement is two-fold : an increase in collection efficiency and a reduction in maintenance and wear costs. This project researches the use of mass measurement techniques to optimise the operation of ESP’s from both the above mentioned perspectives.
- Full Text:
- Date Issued: 2001
An investigation of the municipal credit control policy, with special reference to the Nelson Mandela Metropolitan Municipality
- Authors: Tsatsire, Israel
- Date: 2001
- Subjects: Municipal finance -- Accounting
- Language: English
- Type: Thesis , Masters , MTech (Tourism management)
- Identifier: vital:10769 , http://hdl.handle.net/10948/67 , Municipal finance -- Accounting
- Description: In this mini-dissertation, an investigation of the municipal credit control policy, with specific reference to the Nelson Mandela Metropolitan Municipality was undertaken. The dissertation comprises six chapters. The study is based on the assumption that the existing credit control policy currently (2001) used by the Nelson Mandela Metropolitan Municipality to collect service arrears has failed and that this failure is the reason why the Municipality is struggling to survive financially. This is affecting the rendering of services. The validity of this assumption was investigated. The primary objectives of the research included, inter alia, to provide a brief theoretical background on the transformation of local government in South Africa. This was followed by an investigation of the role of South African local government and the impact of non-payment for municipal services, with specific reference to the Nelson Mandela Metropolitan Municipality. The empirical survey, the research methodology and the interpretation of the research findings are described. This is followed by an explanation of the survey questionnaire used for the accumulation of data needed for the analysis. The research findings of the empirical survey were statistically analysed and reported.
- Full Text:
- Date Issued: 2001
- Authors: Tsatsire, Israel
- Date: 2001
- Subjects: Municipal finance -- Accounting
- Language: English
- Type: Thesis , Masters , MTech (Tourism management)
- Identifier: vital:10769 , http://hdl.handle.net/10948/67 , Municipal finance -- Accounting
- Description: In this mini-dissertation, an investigation of the municipal credit control policy, with specific reference to the Nelson Mandela Metropolitan Municipality was undertaken. The dissertation comprises six chapters. The study is based on the assumption that the existing credit control policy currently (2001) used by the Nelson Mandela Metropolitan Municipality to collect service arrears has failed and that this failure is the reason why the Municipality is struggling to survive financially. This is affecting the rendering of services. The validity of this assumption was investigated. The primary objectives of the research included, inter alia, to provide a brief theoretical background on the transformation of local government in South Africa. This was followed by an investigation of the role of South African local government and the impact of non-payment for municipal services, with specific reference to the Nelson Mandela Metropolitan Municipality. The empirical survey, the research methodology and the interpretation of the research findings are described. This is followed by an explanation of the survey questionnaire used for the accumulation of data needed for the analysis. The research findings of the empirical survey were statistically analysed and reported.
- Full Text:
- Date Issued: 2001
Analysis of supply chain improvement strategies by first tier automatic suppliers in the Nelson Mandela metropole
- Authors: Tinderholm, Pieter Johannes
- Date: 2001
- Subjects: Business logistics , Production management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10841 , http://hdl.handle.net/10948/37 , Business logistics , Production management
- Description: First tier automotive suppliers in the Nelson Mandela Metropole are under continued pressures created by the process of globalisation. To stay globally competitive suppliers, have to rethink their supply chain strategies. It is important that suppliers understand the environment that it operates within, this environment present first tier automotive suppliers with numerous problems and challenges. An analysis of this problems and challenges are needed and supply chain strategies need to be developed to overcome these problems and challenges. Before these strategies can be developed a full understanding of the supply chain is necessary. This dissertation aims to assess the problems and challenges facing first tier automotive suppliers, give a full understanding of the supply chain and present strategies to overcome these problems and challenges. The supply chain has become less structured and closer partnerships are needed between trading partners. The connectivity, transparency and visibility of the supply chain have improved through developments in the communication technology field. Strategies need to utilise these technologies to create a competitive edge. Effective supply chain strategies need to enable first tier automotive suppliers to deliver materials: At the right time; In the right quantities; At the right quality.
- Full Text:
- Date Issued: 2001
- Authors: Tinderholm, Pieter Johannes
- Date: 2001
- Subjects: Business logistics , Production management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10841 , http://hdl.handle.net/10948/37 , Business logistics , Production management
- Description: First tier automotive suppliers in the Nelson Mandela Metropole are under continued pressures created by the process of globalisation. To stay globally competitive suppliers, have to rethink their supply chain strategies. It is important that suppliers understand the environment that it operates within, this environment present first tier automotive suppliers with numerous problems and challenges. An analysis of this problems and challenges are needed and supply chain strategies need to be developed to overcome these problems and challenges. Before these strategies can be developed a full understanding of the supply chain is necessary. This dissertation aims to assess the problems and challenges facing first tier automotive suppliers, give a full understanding of the supply chain and present strategies to overcome these problems and challenges. The supply chain has become less structured and closer partnerships are needed between trading partners. The connectivity, transparency and visibility of the supply chain have improved through developments in the communication technology field. Strategies need to utilise these technologies to create a competitive edge. Effective supply chain strategies need to enable first tier automotive suppliers to deliver materials: At the right time; In the right quantities; At the right quality.
- Full Text:
- Date Issued: 2001
Analysis of the modes of entry into the central East Africa market for a multinational enterprise
- Authors: Knight, John Lawry Cole
- Date: 2001
- Subjects: Export marketing , Competition, International , International business enterprises
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10842 , http://hdl.handle.net/10948/38 , Export marketing , Competition, International , International business enterprises
- Description: The research problem addressed in this study is to determine the potential of selling and marketing consumer goods by Multinational Enterprises (MNE) within the African markets. The mode of entry, the timing of entry, the different modes of entry, selection of the entry mode, the political and economic risks, core competencies of the company and strategic alliance was researched. To achieve this, research was executed on the above areas of importance using relevant literature in which an understanding of the international markets and their options of modes of entry were highlighted. In this way one is able to understand the importance of the international markets and the concerns of doing business in Africa in order to select the entry mode that could best suit the company and the country or countries in Africa. The literature study was then used to develop a questionnaire to test the degree to which managers in MNE in South Africa (SA) and Central East Africa (CEA) concur with regard to the decisions, risks, procedure, modes of entry and selection of modes of entry into Africa. The empirical results obtained indicate a strong concurrence with the analysis of the modes of entry into CEA market for an MNE. The analysis of the literature study, Chapter 2 and 3, gives business a good understanding of the advantages and disadvantages of the problems and opportunities associated with the entry decisions into CEA. Many other companies are entering the African markets from other parts of the world and SA has also been seen as a launching pad into Africa. The analysis will give companies the edge in seeing the problems and opportunities in African markets and the way forward when deciding to enter.
- Full Text:
- Date Issued: 2001
- Authors: Knight, John Lawry Cole
- Date: 2001
- Subjects: Export marketing , Competition, International , International business enterprises
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10842 , http://hdl.handle.net/10948/38 , Export marketing , Competition, International , International business enterprises
- Description: The research problem addressed in this study is to determine the potential of selling and marketing consumer goods by Multinational Enterprises (MNE) within the African markets. The mode of entry, the timing of entry, the different modes of entry, selection of the entry mode, the political and economic risks, core competencies of the company and strategic alliance was researched. To achieve this, research was executed on the above areas of importance using relevant literature in which an understanding of the international markets and their options of modes of entry were highlighted. In this way one is able to understand the importance of the international markets and the concerns of doing business in Africa in order to select the entry mode that could best suit the company and the country or countries in Africa. The literature study was then used to develop a questionnaire to test the degree to which managers in MNE in South Africa (SA) and Central East Africa (CEA) concur with regard to the decisions, risks, procedure, modes of entry and selection of modes of entry into Africa. The empirical results obtained indicate a strong concurrence with the analysis of the modes of entry into CEA market for an MNE. The analysis of the literature study, Chapter 2 and 3, gives business a good understanding of the advantages and disadvantages of the problems and opportunities associated with the entry decisions into CEA. Many other companies are entering the African markets from other parts of the world and SA has also been seen as a launching pad into Africa. The analysis will give companies the edge in seeing the problems and opportunities in African markets and the way forward when deciding to enter.
- Full Text:
- Date Issued: 2001
Application of Pascale's constructive 'conflict paradigm' to consider transformation efforts at a selected bank with particular attention to the ATM devision
- Authors: Coetzer, Gary
- Date: 2001
- Subjects: Organizational change , Banks and banking -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10843 , http://hdl.handle.net/10948/39 , Organizational change , Banks and banking -- South Africa
- Description: In applying Pascale’s (1990) constructive ‘conflict paradigm’ to consider transformation efforts at a selected bank, this study argues that transformation could be sustained if the organisation were to self-reflect on the paradoxes that are generated when constructive conflict is encouraged. Underlying this supposition is the notion of “disequilibrium” which supports creative tension within organisations and prompts inquiry and dialogue, leading to the new. Sustaining disequilibrium allows an organisation to develop the “requisite internal variety” in order to meet the challenges in its environment. Key to encouraging this form of organisational resilience to its environment is the nature of the organisation’s culture or context. Johnson’s (1998) “cultural web” is used to analyse the culture of the selected bank and “re-map” the culture in line with the bank’s transformation strategies. Pascale’s seven domains of contention are applied with particular emphasis on the ATM division in order to develop a profile of conflict in the organisation.
- Full Text:
- Date Issued: 2001
- Authors: Coetzer, Gary
- Date: 2001
- Subjects: Organizational change , Banks and banking -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10843 , http://hdl.handle.net/10948/39 , Organizational change , Banks and banking -- South Africa
- Description: In applying Pascale’s (1990) constructive ‘conflict paradigm’ to consider transformation efforts at a selected bank, this study argues that transformation could be sustained if the organisation were to self-reflect on the paradoxes that are generated when constructive conflict is encouraged. Underlying this supposition is the notion of “disequilibrium” which supports creative tension within organisations and prompts inquiry and dialogue, leading to the new. Sustaining disequilibrium allows an organisation to develop the “requisite internal variety” in order to meet the challenges in its environment. Key to encouraging this form of organisational resilience to its environment is the nature of the organisation’s culture or context. Johnson’s (1998) “cultural web” is used to analyse the culture of the selected bank and “re-map” the culture in line with the bank’s transformation strategies. Pascale’s seven domains of contention are applied with particular emphasis on the ATM division in order to develop a profile of conflict in the organisation.
- Full Text:
- Date Issued: 2001
Assessing the impact of the Human Immunodeficiency Virus / Acquired Immunodeficiency Syndrome on Volkswagen of South Africa
- Authors: White, Stephen Mark
- Date: 2001
- Subjects: AIDS (Disease) -- Economic aspects -- South Africa , Automobile industry and trade -- Management , Labor productivity , Production management , Volkswagen of South Africa (Firm)
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10844 , http://hdl.handle.net/10948/40 , AIDS (Disease) -- Economic aspects -- South Africa , Automobile industry and trade -- Management , Labor productivity , Production management , Volkswagen of South Africa (Firm)
- Description: This treatise takes the form of an impact study. It is based on a three-month period of research involving literature review, interviews with VWSA officers and a survey of 111 of the 5500 workers who comprised the workforce of the VWSA plant in Uitenhage at that time. The author has attempted to portray the general views of experts in the field of HIV/AIDS corporate impact and impact management. In addition he has attempted to assay the current and forecast policies and practices in respect of the management of the epidemic by VWSA. The workers in the plant were consulted by survey and a variety of insights into the level of understanding of the epidemic, tolerance levels, expectations and so on were made. The quantification of these insights must be viewed with caution since the survey sample of 111 was relatively low for a workforce of circa 5500. Calculations in respect of representativity are included to facilitate calculated caution. It has been shown that the HIV/AIDS epidemic has a considerable current impact on the company and that this impact can be expected to grow considerably in the future. It has been suggested that an active intervention program would be well timed if implemented immediately
- Full Text:
- Date Issued: 2001
- Authors: White, Stephen Mark
- Date: 2001
- Subjects: AIDS (Disease) -- Economic aspects -- South Africa , Automobile industry and trade -- Management , Labor productivity , Production management , Volkswagen of South Africa (Firm)
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10844 , http://hdl.handle.net/10948/40 , AIDS (Disease) -- Economic aspects -- South Africa , Automobile industry and trade -- Management , Labor productivity , Production management , Volkswagen of South Africa (Firm)
- Description: This treatise takes the form of an impact study. It is based on a three-month period of research involving literature review, interviews with VWSA officers and a survey of 111 of the 5500 workers who comprised the workforce of the VWSA plant in Uitenhage at that time. The author has attempted to portray the general views of experts in the field of HIV/AIDS corporate impact and impact management. In addition he has attempted to assay the current and forecast policies and practices in respect of the management of the epidemic by VWSA. The workers in the plant were consulted by survey and a variety of insights into the level of understanding of the epidemic, tolerance levels, expectations and so on were made. The quantification of these insights must be viewed with caution since the survey sample of 111 was relatively low for a workforce of circa 5500. Calculations in respect of representativity are included to facilitate calculated caution. It has been shown that the HIV/AIDS epidemic has a considerable current impact on the company and that this impact can be expected to grow considerably in the future. It has been suggested that an active intervention program would be well timed if implemented immediately
- Full Text:
- Date Issued: 2001
Assessment of selected supply and demand components of the tourism industry in the George/Wilderness Area
- Authors: Rutherford, David Leon
- Date: 2001
- Subjects: Tourism -- South Africa -- Western Cape
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10845 , http://hdl.handle.net/10948/42 , Tourism -- South Africa -- Western Cape
- Description: In this research paper a database of accommodation establishments was compiled, and certain supply and demand aspects of the tourism industry in the George / Wilderness area were measured with a view to determine whether planning by the private sector and local authorities could benefit therefrom. Attention was given to the peculiar nature of tourism demand and tourism supply and how selected components thereof could be measured. The research methodology followed included: a literature survey to facilitate an understanding of the nature of tourism supply and tourism demand; the construction of a database of accommodation establishments in order to identify all participants in the George / Wilderness tourism industry; a telephone survey to determine the supply of bed nights in the area; and a questionnaire survey to determine the demand by tourists for bed nights in the area. The following recommendations and conclusions were made: The database compiled during this study should be kept up to date and be expanded to include visitor profiles such as country of origin, length of stay, and primary reason for travel in order that private and public sector concerns may draw statistics / data to be used in the planning and / or marketing of the tourism industry to tourists. Greater co-operation and co-ordination between private and public sectors of the tourism industry are needed to obtain data concerning the tourism market required for planning purposes as well as a concerted marketing effort. Failing this, legislation should be introduced, compelling accommodation establishments to make available supply and demand data to the regional services council for statistical purposes. The study should be extended to cover the entire Southern Cape region in order to obtain statistics applicable to the region as a whole. This will then facilitate both local and regional planning as well as a coordinated marketing effort.
- Full Text:
- Date Issued: 2001
- Authors: Rutherford, David Leon
- Date: 2001
- Subjects: Tourism -- South Africa -- Western Cape
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10845 , http://hdl.handle.net/10948/42 , Tourism -- South Africa -- Western Cape
- Description: In this research paper a database of accommodation establishments was compiled, and certain supply and demand aspects of the tourism industry in the George / Wilderness area were measured with a view to determine whether planning by the private sector and local authorities could benefit therefrom. Attention was given to the peculiar nature of tourism demand and tourism supply and how selected components thereof could be measured. The research methodology followed included: a literature survey to facilitate an understanding of the nature of tourism supply and tourism demand; the construction of a database of accommodation establishments in order to identify all participants in the George / Wilderness tourism industry; a telephone survey to determine the supply of bed nights in the area; and a questionnaire survey to determine the demand by tourists for bed nights in the area. The following recommendations and conclusions were made: The database compiled during this study should be kept up to date and be expanded to include visitor profiles such as country of origin, length of stay, and primary reason for travel in order that private and public sector concerns may draw statistics / data to be used in the planning and / or marketing of the tourism industry to tourists. Greater co-operation and co-ordination between private and public sectors of the tourism industry are needed to obtain data concerning the tourism market required for planning purposes as well as a concerted marketing effort. Failing this, legislation should be introduced, compelling accommodation establishments to make available supply and demand data to the regional services council for statistical purposes. The study should be extended to cover the entire Southern Cape region in order to obtain statistics applicable to the region as a whole. This will then facilitate both local and regional planning as well as a coordinated marketing effort.
- Full Text:
- Date Issued: 2001
Byvoeding van skape op aangeplante weiding in 'n mediterreense klimaat
- Authors: Aucamp, Barend Bernadus
- Date: 2001
- Subjects: Sheep -- Feeding and feeds
- Language: Afrikaans
- Type: Thesis , Masters , MTech (Agriculture)
- Identifier: vital:10949 , http://hdl.handle.net/10948/44 , Sheep -- Feeding and feeds
- Description: Tydens embrio ontwikkeling groei weefsel deur selvermeedering, maar soos wat soogdiere volwassendheid nader vind groei net plaas deur sel vergroting. Volwassenheid word beskou as wanneer spiergroei ‘n maksimum bereik. Groei sluit die neerlegging van vet in, maar spiermassa is van primêre belang. Die groeikurwe (Fig 1) waarin massatoename teenoor ouderdom vergelyk word, volg ‘n sigmoidale kurwe (Owens et al, 1993). Onder ideale toestande is die groeitempo van lammers relatief konstant van kort na geboorte totdat die helfte van volwassemassa bereik word, waarna dit geleidelik afneem tot volwassenheid (Black, 1983). Die afname in groeitempo begin gewoonlik met die bereiking van puberteit (Owens et al, 1993).
- Full Text:
- Date Issued: 2001
- Authors: Aucamp, Barend Bernadus
- Date: 2001
- Subjects: Sheep -- Feeding and feeds
- Language: Afrikaans
- Type: Thesis , Masters , MTech (Agriculture)
- Identifier: vital:10949 , http://hdl.handle.net/10948/44 , Sheep -- Feeding and feeds
- Description: Tydens embrio ontwikkeling groei weefsel deur selvermeedering, maar soos wat soogdiere volwassendheid nader vind groei net plaas deur sel vergroting. Volwassenheid word beskou as wanneer spiergroei ‘n maksimum bereik. Groei sluit die neerlegging van vet in, maar spiermassa is van primêre belang. Die groeikurwe (Fig 1) waarin massatoename teenoor ouderdom vergelyk word, volg ‘n sigmoidale kurwe (Owens et al, 1993). Onder ideale toestande is die groeitempo van lammers relatief konstant van kort na geboorte totdat die helfte van volwassemassa bereik word, waarna dit geleidelik afneem tot volwassenheid (Black, 1983). Die afname in groeitempo begin gewoonlik met die bereiking van puberteit (Owens et al, 1993).
- Full Text:
- Date Issued: 2001
Challenges facing a financial insitution to improve service quality and customer retention
- Authors: Meyer, I T
- Date: 2001
- Subjects: Banks and banking -- Customer services -- South Africa , Bank management -- South Africa , Financial services industry -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10846 , http://hdl.handle.net/10948/45 , Banks and banking -- Customer services -- South Africa , Bank management -- South Africa , Financial services industry -- South Africa
- Description: The financial industry and more specifically Retail banking is a very competitive industry. The profit margins are shrinking with the entrance of newcompetitors into the market place. During the last two to three years various foreign banks have opened offices in South Africa, cherry picking the high net worth customers fromthe traditional high street banks. The product range between these banks is the same, maybe at times presented in a different wrapping. The one differential factor between the various banks is service and the quality thereof. The researcher, being a banker, decided to investigate how to improve the quality of service which is the main problemof this study. The secondary problems or subproblems are: * How to solve service breakdown? * How to retain customers after a service breakdown? The researcher first did a literature survey focusing on the key drives of this research namely: * Improving quality service. * Problem resolution. * Customer retention. An empirical investigation was also undertaken focusing on the personal market segment and the high net worth individuals. The demarcation of the survey was restricted to a specific area on the South Coast of KwaZulu Natal, and in particular the retail market and three specific branches on the South Coast, namely: * Scottburgh; * Margate, and * Port Shepstone. The main finding of the empirical survey indicates an average service rating of 8.38, which is in excess of the financial institution’s national service objective of 8.22 for 2001. This indicates that in most areas the service quality of this financial institution is good. The results fromthe literature survey as well as the empirical investigation indicated that service quality can only be achieved through a collective effort from all role players within the bank. The resolution of service breakdown needs to be controlled and managed to rectify breakdowns effectively within specific time limits that are acceptable to the individual customer. The barriers to retain customerswill become less effective should the financial institution not be able to restore or improve service quality for their customers.
- Full Text:
- Date Issued: 2001
- Authors: Meyer, I T
- Date: 2001
- Subjects: Banks and banking -- Customer services -- South Africa , Bank management -- South Africa , Financial services industry -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10846 , http://hdl.handle.net/10948/45 , Banks and banking -- Customer services -- South Africa , Bank management -- South Africa , Financial services industry -- South Africa
- Description: The financial industry and more specifically Retail banking is a very competitive industry. The profit margins are shrinking with the entrance of newcompetitors into the market place. During the last two to three years various foreign banks have opened offices in South Africa, cherry picking the high net worth customers fromthe traditional high street banks. The product range between these banks is the same, maybe at times presented in a different wrapping. The one differential factor between the various banks is service and the quality thereof. The researcher, being a banker, decided to investigate how to improve the quality of service which is the main problemof this study. The secondary problems or subproblems are: * How to solve service breakdown? * How to retain customers after a service breakdown? The researcher first did a literature survey focusing on the key drives of this research namely: * Improving quality service. * Problem resolution. * Customer retention. An empirical investigation was also undertaken focusing on the personal market segment and the high net worth individuals. The demarcation of the survey was restricted to a specific area on the South Coast of KwaZulu Natal, and in particular the retail market and three specific branches on the South Coast, namely: * Scottburgh; * Margate, and * Port Shepstone. The main finding of the empirical survey indicates an average service rating of 8.38, which is in excess of the financial institution’s national service objective of 8.22 for 2001. This indicates that in most areas the service quality of this financial institution is good. The results fromthe literature survey as well as the empirical investigation indicated that service quality can only be achieved through a collective effort from all role players within the bank. The resolution of service breakdown needs to be controlled and managed to rectify breakdowns effectively within specific time limits that are acceptable to the individual customer. The barriers to retain customerswill become less effective should the financial institution not be able to restore or improve service quality for their customers.
- Full Text:
- Date Issued: 2001
Change management implications of a retrenchment strategy in a selected section of a telecommunications organisation
- Authors: Aucamp, Mertz
- Date: 2001
- Subjects: Organizational change -- Management , Downsizing of organizations -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10847 , http://hdl.handle.net/10948/46 , Organizational change -- Management , Downsizing of organizations -- South Africa
- Description: An audit report by the Australian National Audit Office (ANAO) indicated that a company needs to ensure that support is provided to those employees who remain after a staff reduction process and that their needs are managed effectively. One of the recommendations by ANAO for companies that are embarking on restructuring and future staff reduction programs, is the facilitation of change management workshops, or intervention to prepare the staff to manage change. A literature study revealed that no change management model existed that specifically focused on the “survivors” of a retrenchment or restructuring strategy in a company. The literature study was therefore used to assist in developing a change management in Telkom SA. Pre-assessment and post-assessment questionnaires were developed to test the employees’ abilities to manage change and their understanding of the changes that the telecommunications industry is facing. The findings of the survey showed a high level of employee tolerance to change and illuminated the value that was added by the developed change management model.
- Full Text:
- Date Issued: 2001
- Authors: Aucamp, Mertz
- Date: 2001
- Subjects: Organizational change -- Management , Downsizing of organizations -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10847 , http://hdl.handle.net/10948/46 , Organizational change -- Management , Downsizing of organizations -- South Africa
- Description: An audit report by the Australian National Audit Office (ANAO) indicated that a company needs to ensure that support is provided to those employees who remain after a staff reduction process and that their needs are managed effectively. One of the recommendations by ANAO for companies that are embarking on restructuring and future staff reduction programs, is the facilitation of change management workshops, or intervention to prepare the staff to manage change. A literature study revealed that no change management model existed that specifically focused on the “survivors” of a retrenchment or restructuring strategy in a company. The literature study was therefore used to assist in developing a change management in Telkom SA. Pre-assessment and post-assessment questionnaires were developed to test the employees’ abilities to manage change and their understanding of the changes that the telecommunications industry is facing. The findings of the survey showed a high level of employee tolerance to change and illuminated the value that was added by the developed change management model.
- Full Text:
- Date Issued: 2001