'n Ontleding van landboutourisme in die Tuinroete-gebied van Suid-Afrika
- Authors: De Jager, Jacobus Lodevicus
- Date: 2003
- Subjects: Tourism -- South Africa -- Garden Route , Farms -- Recreational use -- South Africa -- Garden Route
- Language: Afrikaans
- Type: Thesis , Masters , MTech (Agricultural Management)
- Identifier: vital:10954 , http://hdl.handle.net/10948/137 , Tourism -- South Africa -- Garden Route , Farms -- Recreational use -- South Africa -- Garden Route
- Description: The aim of this study was to create a profile of the agricultural tourism industry in the Garden Route area of South Africa, and to determine what general influence agricultural tourism has on the macro environment (rural area) with regard to socio- economic development, as ell as on the micro environment (farm) with regard to the generating of additional income. This study only includes agricultural operations (farms) in the Garden Route area that practice tourism activities. Out of 54 potential agricultural units that were identified, 46 were willing to participate in the study. Information from only 40 of the abovementioned units was finally included in this study. Six agricultural units could not supply sufficient information during the surveys. Data were gathered by means of a scientifically compiled questionnaire. All the individuals involved in this study completed this questionnaire by means of a personal interview. The aspects investigated in order to compile a profile were the characteristics of the suppliers, activities and the extent of the agricultural tourism industry. In order to determine the contribution of agricultural tourism on micro- and macro levels, aspects such as the contribution to farming turnover were investigated as well as the socioeconomic contribution in view of the infrastructure development, job creation, education and housing. The results of this study indicate that 78% of respondents are aged 40 years and older, are mainly male, and, in most of the cases, married (95%). Agricultural tourism enterprises in the Garden Route area are, in most cases (60%), managed by the farmers’ wives. The business type whereby respondents’ agricultural tourism enterprises are conducted, is as follows: in 72.5% of the cases a sole ownership, 17.5% a private company, 5% a partnership, 2.5% a closed corporation and the other remaining 2.5% is managed as a trust. The majority (65%) of persons involved in the management of the agricultural tourism enterprise has received some form of tertiary education. A degree of statistical significance (p = 0.0728) exists between the education level of the type of person/persons that manages the tourist branches and the type of activity category that is offered. In 65% of the cases the farms that offered agricultural tourism, were smaller than 500 hectare. A negative correlation (r² = -0.31700; p<0.0001) was found between farm size and the total farming turnover per year. This trend is even more distinctive (r² = -0.47156; p<0.0001) for farms smaller than 1 000 ha. A statistically meaningful (p = 0.0115) relationship exists between farm size and the number of activities that were offered. This occured in cases where farms were smaller than 1 000 ha. In 25% of the cases only one agricultural tourism activity was offered, 12.5% of these farms were 100 ha or smaller. The maximum number of activities that were offered was 11 and it was found in 3.13% of the cases. A highly statistically meaningful (p = <0.0001) connection exists between the percentage tourism turnover per year and the different types of activity categories that were offered. In 35.75% of the cases these activity categories earned between 1 and 10% of the yearly tourism turnover. A highly statistically meaningful (p = 0.0036) connection also exists between the degree of popularity and the type of activity category that was offered. In 53.07% of the cases the most popular activities were those that are nature-based, followed by accommodation-based activities (23.46%). In 82.5% of the cases additional income was the main reason for offering agricultural tourism. Other distinctive reasons were the love for people (50%) and the desire to share the farm life and beauty with others (25%). The tourism activities that were offered on the farms were respectively, guest houses (62.5%) followed by hiking trails (57.5%) and swimming opportunities (32.5%). Wildlife viewing was the activity that has been offered for the longest period of time, some 11,5 years. The general location of the agricultural tourism operations were 21.9 km from towns and 9.65 km from main routes. Word-of-mouth was the most successful marketing method, followed by the use of own brochures (90%) and local tourism bureau brochures (87.5%). A degree of statistical significance (p = 0.0902) exists between the number of marketing methods and the average percentage of the tourism branch as a total part of the total farming turnover per year. A positive correlation (r² = 0.29118; p<0.0001) exists between the number of marketing methods and the total farming turnover per year. Visitors to the agriculture tourism operations were in 55% of the cases mainly domestic tourists, followed by 25% that includes both domestic and foreign tourists, and a further 20% that mainly includes foreign tourists. The majority (67.5%) of operations indicated that agricultural tourism formed less than 30% (between 2% and 30%) of their annual agricultural turnover, 5% between 30% - 50%, 25% between 80% - 100% of their turnover, while 2.5% generated no income from agricultural tourism. A highly statistically meaningful (p = 0.0010) relationship exists between the percentages that the tourism branch contributes as a total of the farming turnover per year and the number of years that the respondents hade been involved in the offering of agricultural tourism. A positive correlation (r² = 0.30005; p<0.0001) exists between the number of years involved with the offering of agricultural tourism and the average percentage of the total farming turnover per year. New infrastructure was created by 40% of the providers, a further 12.5% partially created new infrastructure, while 47.5% made use of infrastructure that was already in place. Thus far job opportunities have been created for 58 people of whom 13.79% are male and 86.21% are female. A statistically meaningful (p = 0.0406) relationship exists between the number of workers that had to be appointed additionally and the number of activities that were offered. In 17.5% of the cases it was only needed to appoint one worker, followed by 2.5% that appointed three workers each, 5% that had to appoint four workers each and a further 2.5% that had to appoint seven workers each. There are 27.5% of agricultural tourism providers that had to appoint additional workers, 20% provided education to those workers and 36.36% of the above-mentioned provided housing to those workers and their dependants. A statistically meaningful (p = 0.0209) relationship exists between education provided to workers that had to be appointed additionally and the type of activity combination that was presented. A degree of statistical significance (p = 0.0691) exists between housing provided to additional workers and the number of activities that were presented. A statistically meaningful (p = 0.0455) relationship further exists between housing provided to workers that had to be appointed additionally and the type of activity combination that was presented. From the results of this study it appeared that the development of agricultural tourism in the Garden Route area has a positive impact on the micro- and macro environments of the rural areas. This impact can make a direct or indirect contribution to the socio-economic development of this region and it can induce the generation of additional income, infrastructure development, job creation, education and housing. This study suggests that there is significant potential for the further development and exploitation of agricultural tourism.
- Full Text:
- Date Issued: 2003
- Authors: De Jager, Jacobus Lodevicus
- Date: 2003
- Subjects: Tourism -- South Africa -- Garden Route , Farms -- Recreational use -- South Africa -- Garden Route
- Language: Afrikaans
- Type: Thesis , Masters , MTech (Agricultural Management)
- Identifier: vital:10954 , http://hdl.handle.net/10948/137 , Tourism -- South Africa -- Garden Route , Farms -- Recreational use -- South Africa -- Garden Route
- Description: The aim of this study was to create a profile of the agricultural tourism industry in the Garden Route area of South Africa, and to determine what general influence agricultural tourism has on the macro environment (rural area) with regard to socio- economic development, as ell as on the micro environment (farm) with regard to the generating of additional income. This study only includes agricultural operations (farms) in the Garden Route area that practice tourism activities. Out of 54 potential agricultural units that were identified, 46 were willing to participate in the study. Information from only 40 of the abovementioned units was finally included in this study. Six agricultural units could not supply sufficient information during the surveys. Data were gathered by means of a scientifically compiled questionnaire. All the individuals involved in this study completed this questionnaire by means of a personal interview. The aspects investigated in order to compile a profile were the characteristics of the suppliers, activities and the extent of the agricultural tourism industry. In order to determine the contribution of agricultural tourism on micro- and macro levels, aspects such as the contribution to farming turnover were investigated as well as the socioeconomic contribution in view of the infrastructure development, job creation, education and housing. The results of this study indicate that 78% of respondents are aged 40 years and older, are mainly male, and, in most of the cases, married (95%). Agricultural tourism enterprises in the Garden Route area are, in most cases (60%), managed by the farmers’ wives. The business type whereby respondents’ agricultural tourism enterprises are conducted, is as follows: in 72.5% of the cases a sole ownership, 17.5% a private company, 5% a partnership, 2.5% a closed corporation and the other remaining 2.5% is managed as a trust. The majority (65%) of persons involved in the management of the agricultural tourism enterprise has received some form of tertiary education. A degree of statistical significance (p = 0.0728) exists between the education level of the type of person/persons that manages the tourist branches and the type of activity category that is offered. In 65% of the cases the farms that offered agricultural tourism, were smaller than 500 hectare. A negative correlation (r² = -0.31700; p<0.0001) was found between farm size and the total farming turnover per year. This trend is even more distinctive (r² = -0.47156; p<0.0001) for farms smaller than 1 000 ha. A statistically meaningful (p = 0.0115) relationship exists between farm size and the number of activities that were offered. This occured in cases where farms were smaller than 1 000 ha. In 25% of the cases only one agricultural tourism activity was offered, 12.5% of these farms were 100 ha or smaller. The maximum number of activities that were offered was 11 and it was found in 3.13% of the cases. A highly statistically meaningful (p = <0.0001) connection exists between the percentage tourism turnover per year and the different types of activity categories that were offered. In 35.75% of the cases these activity categories earned between 1 and 10% of the yearly tourism turnover. A highly statistically meaningful (p = 0.0036) connection also exists between the degree of popularity and the type of activity category that was offered. In 53.07% of the cases the most popular activities were those that are nature-based, followed by accommodation-based activities (23.46%). In 82.5% of the cases additional income was the main reason for offering agricultural tourism. Other distinctive reasons were the love for people (50%) and the desire to share the farm life and beauty with others (25%). The tourism activities that were offered on the farms were respectively, guest houses (62.5%) followed by hiking trails (57.5%) and swimming opportunities (32.5%). Wildlife viewing was the activity that has been offered for the longest period of time, some 11,5 years. The general location of the agricultural tourism operations were 21.9 km from towns and 9.65 km from main routes. Word-of-mouth was the most successful marketing method, followed by the use of own brochures (90%) and local tourism bureau brochures (87.5%). A degree of statistical significance (p = 0.0902) exists between the number of marketing methods and the average percentage of the tourism branch as a total part of the total farming turnover per year. A positive correlation (r² = 0.29118; p<0.0001) exists between the number of marketing methods and the total farming turnover per year. Visitors to the agriculture tourism operations were in 55% of the cases mainly domestic tourists, followed by 25% that includes both domestic and foreign tourists, and a further 20% that mainly includes foreign tourists. The majority (67.5%) of operations indicated that agricultural tourism formed less than 30% (between 2% and 30%) of their annual agricultural turnover, 5% between 30% - 50%, 25% between 80% - 100% of their turnover, while 2.5% generated no income from agricultural tourism. A highly statistically meaningful (p = 0.0010) relationship exists between the percentages that the tourism branch contributes as a total of the farming turnover per year and the number of years that the respondents hade been involved in the offering of agricultural tourism. A positive correlation (r² = 0.30005; p<0.0001) exists between the number of years involved with the offering of agricultural tourism and the average percentage of the total farming turnover per year. New infrastructure was created by 40% of the providers, a further 12.5% partially created new infrastructure, while 47.5% made use of infrastructure that was already in place. Thus far job opportunities have been created for 58 people of whom 13.79% are male and 86.21% are female. A statistically meaningful (p = 0.0406) relationship exists between the number of workers that had to be appointed additionally and the number of activities that were offered. In 17.5% of the cases it was only needed to appoint one worker, followed by 2.5% that appointed three workers each, 5% that had to appoint four workers each and a further 2.5% that had to appoint seven workers each. There are 27.5% of agricultural tourism providers that had to appoint additional workers, 20% provided education to those workers and 36.36% of the above-mentioned provided housing to those workers and their dependants. A statistically meaningful (p = 0.0209) relationship exists between education provided to workers that had to be appointed additionally and the type of activity combination that was presented. A degree of statistical significance (p = 0.0691) exists between housing provided to additional workers and the number of activities that were presented. A statistically meaningful (p = 0.0455) relationship further exists between housing provided to workers that had to be appointed additionally and the type of activity combination that was presented. From the results of this study it appeared that the development of agricultural tourism in the Garden Route area has a positive impact on the micro- and macro environments of the rural areas. This impact can make a direct or indirect contribution to the socio-economic development of this region and it can induce the generation of additional income, infrastructure development, job creation, education and housing. This study suggests that there is significant potential for the further development and exploitation of agricultural tourism.
- Full Text:
- Date Issued: 2003
A critical analysis of the impact of changing trends in legislation on the management of family businesses
- Authors: Tuck, Gaynaé
- Date: 2003
- Subjects: Family-owned business enterprises -- Law and legislation -- South Africa , Family-owned business enterprises -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10927 , http://hdl.handle.net/10948/211 , Family-owned business enterprises -- Law and legislation -- South Africa , Family-owned business enterprises -- South Africa -- Management
- Description: A business needs to be dynamic and adjustable to survive in the ever-changing marketplace in which it operates. The environment is no longer merely the immediate domestic business environment within which the specific business operates but also, with the advent of information technology and globalisation, overseas markets. This is true for all businesses and no less so in respect of family businesses. Balshaw (2003:23) lists the many issues which impede family businesses as, amongst others: Unresolved family and personal issues; Dysfunctional relationships; Poor communication; Lack of commitment; No succession plan or timetable; Inability of the senior generation to relinquish control; No unifying vision or dream in the family; Open conflict; Nonexistent decision-making and governance structures; Lack of transparency and openness; Failure to plan strategically. In addition to this the business must be aware of and react to the changing circumstances in the environment.
- Full Text:
- Date Issued: 2003
- Authors: Tuck, Gaynaé
- Date: 2003
- Subjects: Family-owned business enterprises -- Law and legislation -- South Africa , Family-owned business enterprises -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10927 , http://hdl.handle.net/10948/211 , Family-owned business enterprises -- Law and legislation -- South Africa , Family-owned business enterprises -- South Africa -- Management
- Description: A business needs to be dynamic and adjustable to survive in the ever-changing marketplace in which it operates. The environment is no longer merely the immediate domestic business environment within which the specific business operates but also, with the advent of information technology and globalisation, overseas markets. This is true for all businesses and no less so in respect of family businesses. Balshaw (2003:23) lists the many issues which impede family businesses as, amongst others: Unresolved family and personal issues; Dysfunctional relationships; Poor communication; Lack of commitment; No succession plan or timetable; Inability of the senior generation to relinquish control; No unifying vision or dream in the family; Open conflict; Nonexistent decision-making and governance structures; Lack of transparency and openness; Failure to plan strategically. In addition to this the business must be aware of and react to the changing circumstances in the environment.
- Full Text:
- Date Issued: 2003
A generic simulation of energy consumption of automobile air conditioning systems
- Authors: Konz, Martin
- Date: 2003
- Subjects: Automobiles -- Air conditioning
- Language: English
- Type: Thesis , Masters , MTech (Engineering)
- Identifier: vital:10822 , http://hdl.handle.net/10948/129 , Automobiles -- Air conditioning
- Description: The air conditioning system in a car is, in addition to the heating system, installed to increase the comfort in the passenger compartment. Comfort is not the only reason for automotive air conditioning systems, as road safety also improves with the comfort of the driver, as a pleasant environment reduces driver fatigue. The rising environmental problems and, hence, resulting stringent legislation are forcing the automobile industry to develop cars with ever decreasing fuel consumptions. The question of better fuel consumption and energy utilisation does not stop with the engine and aerodynamics, but is required of the air-conditioning system as well. Thus, incessantly innovative technologies are developed to decrease the energy required by the air-conditioning systems. The interaction of the refrigerant cycle components and the rapidly changing operating conditions of the car (speed, revolutions per minute, etc.) places extensive demands on the control system. In addition, the air-conditioning system is also designed for high ambient temperatures (cool down), but is mostly used in fairly moderate conditions. This operation allows for energy saving control strategies such as externally controlled compressors, blower motor control, etc. The experimental comparison of different air-conditioning systems, components or control strategies is very time consuming and extensive, and the use of an air-conditioned wind tunnel is inevitable when experiments need to be done with reproducible ambient conditions.This, combined with the high costs of installation and operation of a wind tunnel is a major problem. Furthermore, the effect of component or control strategy enhancements should be available as soon as possible in the early stages of design. The above considerations have prompted the rapid development of new powerful simulation tools, but in most cases the simulation tools are focused on one specific component or problem only. A more holistic approach would be to combine the calculations of two or more programs. This implies the adaptation of the model to more programs which leads to a lack of transparency. Obviously, the entire development work cannot be done entirely by simulation, especially in the later phases of the development where it would still be necessary to build prototypes to evaluate the done work experimentally. However, in the early stages of development, it would be advantagous to work without expensive prototypes.
- Full Text:
- Date Issued: 2003
- Authors: Konz, Martin
- Date: 2003
- Subjects: Automobiles -- Air conditioning
- Language: English
- Type: Thesis , Masters , MTech (Engineering)
- Identifier: vital:10822 , http://hdl.handle.net/10948/129 , Automobiles -- Air conditioning
- Description: The air conditioning system in a car is, in addition to the heating system, installed to increase the comfort in the passenger compartment. Comfort is not the only reason for automotive air conditioning systems, as road safety also improves with the comfort of the driver, as a pleasant environment reduces driver fatigue. The rising environmental problems and, hence, resulting stringent legislation are forcing the automobile industry to develop cars with ever decreasing fuel consumptions. The question of better fuel consumption and energy utilisation does not stop with the engine and aerodynamics, but is required of the air-conditioning system as well. Thus, incessantly innovative technologies are developed to decrease the energy required by the air-conditioning systems. The interaction of the refrigerant cycle components and the rapidly changing operating conditions of the car (speed, revolutions per minute, etc.) places extensive demands on the control system. In addition, the air-conditioning system is also designed for high ambient temperatures (cool down), but is mostly used in fairly moderate conditions. This operation allows for energy saving control strategies such as externally controlled compressors, blower motor control, etc. The experimental comparison of different air-conditioning systems, components or control strategies is very time consuming and extensive, and the use of an air-conditioned wind tunnel is inevitable when experiments need to be done with reproducible ambient conditions.This, combined with the high costs of installation and operation of a wind tunnel is a major problem. Furthermore, the effect of component or control strategy enhancements should be available as soon as possible in the early stages of design. The above considerations have prompted the rapid development of new powerful simulation tools, but in most cases the simulation tools are focused on one specific component or problem only. A more holistic approach would be to combine the calculations of two or more programs. This implies the adaptation of the model to more programs which leads to a lack of transparency. Obviously, the entire development work cannot be done entirely by simulation, especially in the later phases of the development where it would still be necessary to build prototypes to evaluate the done work experimentally. However, in the early stages of development, it would be advantagous to work without expensive prototypes.
- Full Text:
- Date Issued: 2003
A qualitative analysis of the need-satisfying experiences of the customers of a niche-restaurant
- Authors: Burger, John Michael
- Date: 2003
- Subjects: Consumer satisfaction , Diners restaurant -- Marketing , Customer loyalty
- Language: English
- Type: Thesis , Doctoral , DTech (Marketing)
- Identifier: vital:10767 , http://hdl.handle.net/10948/260 , Consumer satisfaction , Diners restaurant -- Marketing , Customer loyalty
- Description: Tradition dictates that marketing decision-makers remain accurately aligned with the dynamic and vacillating need structures of the target markets they serve. To comply with this caveat, a time-honoured and largely unchallenged philosophy of customer orientation has been applied. Theory further strongly contends that if such a business stance is vigilantly and diligently applied, any firm is bound to gain a competitive edge in the market place. A weakness in the above marketing mindset is the perception that when a spectrum of business elements are orchestrated and focussed on customers, target audience members will automatically be satisfied and return their patronage. This so-called marketing concept has undergone major reevaluations over the past decades, and it is now becoming ever more prevalent to witness varied permutations of new marketing architecture evolving in literature and practice. The unit of analysis selected for this research study is a niche restaurant that flouts many of the rudimentary traditional rules of marketing and iconoclastically succeeds despite all counter-logic. What such organisations have been practicing, albeit unknown to themselves, is a new way of business - a stance that has only recently been taken seriously by academics, writers and marketing professionals. These intuitive marketers are succeeding in niche businesses, despite going against the tide of the ingrained paradigm mindsets of conventional marketing stalwarts. Such niche business people have discovered is that there is more to satisfying consumer needs than simply honing in and understanding what the basic needs of designated audiences are. A growing band of new age marketers have been challenging orthodox marketing philosophy. Tofler, the visionary futurist, alluded to a host of unarticulated psychic consumer needs that would emerge as society drifted into a clinical and dispassionate ‘new’ millennium. In a world geared to instant gratification, fast-paced living and mechanistic social interactions, jaded consumers seek recognition as individuals (Tofler, 1970). They quest for inclusion rather than exclusion. They need a place to feel safe and find solace. Hence, it is now clear that simply attempting to satisfy the fundamental dimensions of consumers’ needs is no longer sufficient. Consumers rather seek the fulfilment of an holistic band of experience dimensions. Increasingly, phrases such as “winning consumer hearts and minds” are entering the vocabulary of marketers on a regular basis. The present vogue is to isolate and then include a range of intangible elements that are embodied in the process of satisfying customers needs. However, despite a growing awareness of the significance of mental-need satisfiers, in the specific domain of this investigation there is sparse evidence in literature of the mechanics of such novel thinking. The study unit is a second generation restaurant where many of the hollowed cornerstones of conventional marketing are inadvertently flouted. Different sets of rules of engagement seem to apply to their customers, who are also their most ardent advocates. A unique philosophy and business ethos also appears to prevail. In the study, the idiosyncratic characteristics which socially and competitively differentiate such a business were identified, explored and expiated. The constituents were then harmonised in an effort to establish what ‘it’ was that magnetically attracted patrons back despite the owner’s unintentional dismissive predisposition towards fundamental theory. As a result of this in-depth qualitative study, an holistic model encompassing all of the dimensions of a dining out experience at a niche restaurant have been proposed. Consequently the pillars upon which a sustained, enduring, loyal staunch customer base can be bed-rocked have been identified. Further, for the study unit, a typology of its diner corpse has been developed. The owners of the establishment under investigation have succeeded to provide an intimate family haven for their patrons. They, and their diners have collectively given strong, descriptive voice to the psychogenic need satisfying elements that have always existed, but to date have been unarticulated and unrecorded. This thesis brings the milieu of the iconoclast niche restaurant marketing practitioner to life.
- Full Text:
- Date Issued: 2003
- Authors: Burger, John Michael
- Date: 2003
- Subjects: Consumer satisfaction , Diners restaurant -- Marketing , Customer loyalty
- Language: English
- Type: Thesis , Doctoral , DTech (Marketing)
- Identifier: vital:10767 , http://hdl.handle.net/10948/260 , Consumer satisfaction , Diners restaurant -- Marketing , Customer loyalty
- Description: Tradition dictates that marketing decision-makers remain accurately aligned with the dynamic and vacillating need structures of the target markets they serve. To comply with this caveat, a time-honoured and largely unchallenged philosophy of customer orientation has been applied. Theory further strongly contends that if such a business stance is vigilantly and diligently applied, any firm is bound to gain a competitive edge in the market place. A weakness in the above marketing mindset is the perception that when a spectrum of business elements are orchestrated and focussed on customers, target audience members will automatically be satisfied and return their patronage. This so-called marketing concept has undergone major reevaluations over the past decades, and it is now becoming ever more prevalent to witness varied permutations of new marketing architecture evolving in literature and practice. The unit of analysis selected for this research study is a niche restaurant that flouts many of the rudimentary traditional rules of marketing and iconoclastically succeeds despite all counter-logic. What such organisations have been practicing, albeit unknown to themselves, is a new way of business - a stance that has only recently been taken seriously by academics, writers and marketing professionals. These intuitive marketers are succeeding in niche businesses, despite going against the tide of the ingrained paradigm mindsets of conventional marketing stalwarts. Such niche business people have discovered is that there is more to satisfying consumer needs than simply honing in and understanding what the basic needs of designated audiences are. A growing band of new age marketers have been challenging orthodox marketing philosophy. Tofler, the visionary futurist, alluded to a host of unarticulated psychic consumer needs that would emerge as society drifted into a clinical and dispassionate ‘new’ millennium. In a world geared to instant gratification, fast-paced living and mechanistic social interactions, jaded consumers seek recognition as individuals (Tofler, 1970). They quest for inclusion rather than exclusion. They need a place to feel safe and find solace. Hence, it is now clear that simply attempting to satisfy the fundamental dimensions of consumers’ needs is no longer sufficient. Consumers rather seek the fulfilment of an holistic band of experience dimensions. Increasingly, phrases such as “winning consumer hearts and minds” are entering the vocabulary of marketers on a regular basis. The present vogue is to isolate and then include a range of intangible elements that are embodied in the process of satisfying customers needs. However, despite a growing awareness of the significance of mental-need satisfiers, in the specific domain of this investigation there is sparse evidence in literature of the mechanics of such novel thinking. The study unit is a second generation restaurant where many of the hollowed cornerstones of conventional marketing are inadvertently flouted. Different sets of rules of engagement seem to apply to their customers, who are also their most ardent advocates. A unique philosophy and business ethos also appears to prevail. In the study, the idiosyncratic characteristics which socially and competitively differentiate such a business were identified, explored and expiated. The constituents were then harmonised in an effort to establish what ‘it’ was that magnetically attracted patrons back despite the owner’s unintentional dismissive predisposition towards fundamental theory. As a result of this in-depth qualitative study, an holistic model encompassing all of the dimensions of a dining out experience at a niche restaurant have been proposed. Consequently the pillars upon which a sustained, enduring, loyal staunch customer base can be bed-rocked have been identified. Further, for the study unit, a typology of its diner corpse has been developed. The owners of the establishment under investigation have succeeded to provide an intimate family haven for their patrons. They, and their diners have collectively given strong, descriptive voice to the psychogenic need satisfying elements that have always existed, but to date have been unarticulated and unrecorded. This thesis brings the milieu of the iconoclast niche restaurant marketing practitioner to life.
- Full Text:
- Date Issued: 2003
A strategy for the implementation of e-business and e-commerce to achieve a competitive advantage in the textile industry
- Authors: Futcher, Shane Henry
- Date: 2003
- Subjects: Electronic commerce , Competition , Textile industry
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10886 , http://hdl.handle.net/10948/140 , Electronic commerce , Competition , Textile industry
- Description: The research problem addressed in this study was to determine what is required for e-business and e-commerce to have an impact on the Textile Industry in the Nelson Mandela Metropolitan. To achieve this objective, a literature study was done to identify what strategies were needed and how e-business and e-commerce would enhance the relationships between the organisations, suppliers and customers. An empirical study was conducted to ascertain what the managers within the Textile Industry know about e-commerce and e-business and the role they have or could play within their industry.
- Full Text:
- Date Issued: 2003
- Authors: Futcher, Shane Henry
- Date: 2003
- Subjects: Electronic commerce , Competition , Textile industry
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10886 , http://hdl.handle.net/10948/140 , Electronic commerce , Competition , Textile industry
- Description: The research problem addressed in this study was to determine what is required for e-business and e-commerce to have an impact on the Textile Industry in the Nelson Mandela Metropolitan. To achieve this objective, a literature study was done to identify what strategies were needed and how e-business and e-commerce would enhance the relationships between the organisations, suppliers and customers. An empirical study was conducted to ascertain what the managers within the Textile Industry know about e-commerce and e-business and the role they have or could play within their industry.
- Full Text:
- Date Issued: 2003
An analysis of factors that inhibit small and medium enterprises from exporting their products to South Africa's most important trading partners
- Muller, Franciscus Fredricus
- Authors: Muller, Franciscus Fredricus
- Date: 2003
- Subjects: Export marketing -- South Africa , Small business -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10932 , http://hdl.handle.net/10948/197 , Export marketing -- South Africa , Small business -- South Africa
- Description: The research problem addressed in this study was concerned with the identification of factors that inhibit Small and Medium Enterprises from exporting their products to South Africa’s most important trading partners. To achieve this objective, a theoretical study was conducted to establish what literature reveals to be the most important trading partners, and the problems which businesses experience when they export their products to these destinations from the Eastern Cape. The information obtained in the literature study was analysed, and, in order to resolve the main problem, the research questionnaire was divided into four parts. • Part 1 consisted of biographical questions. • Part 2 consisted of questions aimed at establishing the reasons why organisations embarked on exporting. • Part 3 was concerned with what the respondents perceived as barriers to their export operations. • Part 4 was concerned with strategic decisions and the minimising of risk. The empirical results obtained indicate that, although inhibiting factors are a reality in exporting, these remain secondary to general market forces of supply and demand. It was shown that inhibiting factors do not play as big a role in the export process as the literature suggests.
- Full Text:
- Date Issued: 2003
- Authors: Muller, Franciscus Fredricus
- Date: 2003
- Subjects: Export marketing -- South Africa , Small business -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10932 , http://hdl.handle.net/10948/197 , Export marketing -- South Africa , Small business -- South Africa
- Description: The research problem addressed in this study was concerned with the identification of factors that inhibit Small and Medium Enterprises from exporting their products to South Africa’s most important trading partners. To achieve this objective, a theoretical study was conducted to establish what literature reveals to be the most important trading partners, and the problems which businesses experience when they export their products to these destinations from the Eastern Cape. The information obtained in the literature study was analysed, and, in order to resolve the main problem, the research questionnaire was divided into four parts. • Part 1 consisted of biographical questions. • Part 2 consisted of questions aimed at establishing the reasons why organisations embarked on exporting. • Part 3 was concerned with what the respondents perceived as barriers to their export operations. • Part 4 was concerned with strategic decisions and the minimising of risk. The empirical results obtained indicate that, although inhibiting factors are a reality in exporting, these remain secondary to general market forces of supply and demand. It was shown that inhibiting factors do not play as big a role in the export process as the literature suggests.
- Full Text:
- Date Issued: 2003
An analysis of the effective management of growth in a selected business in the body-in-white automotive industry, to improve employee relations
- Authors: Southwood, Paul Harcourt
- Date: 2003
- Subjects: Personnel management -- South Africa , Career development -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10933 , http://hdl.handle.net/10948/198 , Personnel management -- South Africa , Career development -- South Africa
- Description: Body-In-White business forms part of the automotive industry. The industry is highly specialized and usually operates under tremendous pressure due to the competition within the industry as a result of an oligopolistic market, limited resources, short lead times and the contractual nature of the industry. The selected business has grown steadily over the last five years in terms of the number of employees that have been employed. It is said that employees are a business’s most important asset. How effectively a business is managed during growth and the relationship management has with the employees during that period are critical to a business in maintaining a competitive advantage. Effective management and sound employee relations could ensure the longterm profitability and sustainability of the business. This paper is intended to analyse the selected business to determine how effectively the business is managed and the state of employee relations within the business. Various aspects to effective management and employee relations are presented through a literature study in order to identify the means required to manage effectively and to promote and maintain sound employee relations. A two-pronged approach was undertaken in the applied research. Firstly, a survey with the aid of a structured questionnaire was undertaken among the management of the selected business to gather information. A second survey also with the aid of a structured questionnaire was undertaken among all the employees. The purpose of the two different questionnaires was to make an analysis of the business and to determine whether management and the employees held the same views, or differed on related topics. Mostly management indicated that managerial effectiveness is critical to remaining competitive. Employees indicated that management does not plan and organise an orderly workflow and that employees rely on their overtime remuneration. There was a general agreement by management and employees that more than one person attends to human resource related issues. Effective human resource planning is not enforced to maintain a motivated workforce, as human resource policies and procedures do not pay special attention to employee relations. Among the main findings, the study revealed that while there are some aspects of effective management lacking in the business, the business is mostly managed effectively. However, not enough attention is paid to effective human resource management, as training and development programs for management and employees are lacking and certain human resource issues need to be addressed.
- Full Text:
- Date Issued: 2003
- Authors: Southwood, Paul Harcourt
- Date: 2003
- Subjects: Personnel management -- South Africa , Career development -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10933 , http://hdl.handle.net/10948/198 , Personnel management -- South Africa , Career development -- South Africa
- Description: Body-In-White business forms part of the automotive industry. The industry is highly specialized and usually operates under tremendous pressure due to the competition within the industry as a result of an oligopolistic market, limited resources, short lead times and the contractual nature of the industry. The selected business has grown steadily over the last five years in terms of the number of employees that have been employed. It is said that employees are a business’s most important asset. How effectively a business is managed during growth and the relationship management has with the employees during that period are critical to a business in maintaining a competitive advantage. Effective management and sound employee relations could ensure the longterm profitability and sustainability of the business. This paper is intended to analyse the selected business to determine how effectively the business is managed and the state of employee relations within the business. Various aspects to effective management and employee relations are presented through a literature study in order to identify the means required to manage effectively and to promote and maintain sound employee relations. A two-pronged approach was undertaken in the applied research. Firstly, a survey with the aid of a structured questionnaire was undertaken among the management of the selected business to gather information. A second survey also with the aid of a structured questionnaire was undertaken among all the employees. The purpose of the two different questionnaires was to make an analysis of the business and to determine whether management and the employees held the same views, or differed on related topics. Mostly management indicated that managerial effectiveness is critical to remaining competitive. Employees indicated that management does not plan and organise an orderly workflow and that employees rely on their overtime remuneration. There was a general agreement by management and employees that more than one person attends to human resource related issues. Effective human resource planning is not enforced to maintain a motivated workforce, as human resource policies and procedures do not pay special attention to employee relations. Among the main findings, the study revealed that while there are some aspects of effective management lacking in the business, the business is mostly managed effectively. However, not enough attention is paid to effective human resource management, as training and development programs for management and employees are lacking and certain human resource issues need to be addressed.
- Full Text:
- Date Issued: 2003
An analysis of the factors that influence effectiveness in information technology student project teams
- Authors: Patrellis, Yiota
- Date: 2003
- Subjects: Information technology -- Management , Project management , Teams in the workplace , Organizational effectiveness
- Language: English
- Type: Thesis , Masters , MTech (Information Technology)
- Identifier: vital:10800 , http://hdl.handle.net/10948/199 , Information technology -- Management , Project management , Teams in the workplace , Organizational effectiveness
- Description: More and more organizations are making use of teamwork. Effective teams are also important from an Information Technology (IT) perspective, since teamwork forms an integral part of all software development activities. It is therefore extremely important that IT students are able to work together as an effective team. These statements lead to the following questions – How can IT student project teams be effective and what obstacles need to be overcome in order to ensure effectiveness? This dissertation reports on an exploratory study of second and third year IT project teams and exposes factors that lead to ineffectiveness. Firstly, the problems experienced by the groups seem to have the largest detrimental effect on effective team functioning. Secondly, the project mark is also affected by the priority issue that is associated with the particular task. Thirdly, the issues of time management, communication, conflict management, compromise, social loafing and group cohesion also play an important role in team effectiveness. This dissertation sets out to prove that the key to "effectiveness" lies in empowering the student to deal with all possible dilemmas that may be faced when working in teams in the tertiary team situation. The benefits of these actions will hopefully lead to the realization of “effectiveness” in the tertiary team situation and ultimately, in the student’s work environment.
- Full Text:
- Date Issued: 2003
- Authors: Patrellis, Yiota
- Date: 2003
- Subjects: Information technology -- Management , Project management , Teams in the workplace , Organizational effectiveness
- Language: English
- Type: Thesis , Masters , MTech (Information Technology)
- Identifier: vital:10800 , http://hdl.handle.net/10948/199 , Information technology -- Management , Project management , Teams in the workplace , Organizational effectiveness
- Description: More and more organizations are making use of teamwork. Effective teams are also important from an Information Technology (IT) perspective, since teamwork forms an integral part of all software development activities. It is therefore extremely important that IT students are able to work together as an effective team. These statements lead to the following questions – How can IT student project teams be effective and what obstacles need to be overcome in order to ensure effectiveness? This dissertation reports on an exploratory study of second and third year IT project teams and exposes factors that lead to ineffectiveness. Firstly, the problems experienced by the groups seem to have the largest detrimental effect on effective team functioning. Secondly, the project mark is also affected by the priority issue that is associated with the particular task. Thirdly, the issues of time management, communication, conflict management, compromise, social loafing and group cohesion also play an important role in team effectiveness. This dissertation sets out to prove that the key to "effectiveness" lies in empowering the student to deal with all possible dilemmas that may be faced when working in teams in the tertiary team situation. The benefits of these actions will hopefully lead to the realization of “effectiveness” in the tertiary team situation and ultimately, in the student’s work environment.
- Full Text:
- Date Issued: 2003
An analysis of the potential for the marketing of ostrich meat in S.A
- Wessels, Philippus Lodewikus
- Authors: Wessels, Philippus Lodewikus
- Date: 2003
- Subjects: Ostriches -- South Africa , Ostrich products industry -- South Africa , Meat industry and trade -- South Africa , Marketing
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10930 , http://hdl.handle.net/10948/202 , Ostriches -- South Africa , Ostrich products industry -- South Africa , Meat industry and trade -- South Africa , Marketing
- Description: The research program addressed in this study was to do an analysis of the potentials of the marketing of ostrich meat in the South African market. Being the world leader in the ostrich industry, the research’s emphasis was to establish reasons why the meat industry does not explore the South African meat market. To achieve this object, a literature study to determine the key components of the current situation was undertaken and used as a theoretical model to analyse the current situation in the market as well as in the ostrich industry. In addition to the literature study, an empirical study was conducted to identify some critical issues that have an influence on the potential of the domestic market. The survey method used, based on the key components gained from the literature study, consisted of an in-depth scan of the macro-environment and thorough investigation of the target industry. The investigation involved using the Internet and World Wide Web, print media, personal interviews and telephonic interviews. The result of the literature study was finally combined with the results of the empirical study and some recommendations were made. The recommendations were applicable to the ostrich industry in so far that implementing some plans for the meat industry can have serious consequences for the other products of the ostrich industry
- Full Text:
- Date Issued: 2003
- Authors: Wessels, Philippus Lodewikus
- Date: 2003
- Subjects: Ostriches -- South Africa , Ostrich products industry -- South Africa , Meat industry and trade -- South Africa , Marketing
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10930 , http://hdl.handle.net/10948/202 , Ostriches -- South Africa , Ostrich products industry -- South Africa , Meat industry and trade -- South Africa , Marketing
- Description: The research program addressed in this study was to do an analysis of the potentials of the marketing of ostrich meat in the South African market. Being the world leader in the ostrich industry, the research’s emphasis was to establish reasons why the meat industry does not explore the South African meat market. To achieve this object, a literature study to determine the key components of the current situation was undertaken and used as a theoretical model to analyse the current situation in the market as well as in the ostrich industry. In addition to the literature study, an empirical study was conducted to identify some critical issues that have an influence on the potential of the domestic market. The survey method used, based on the key components gained from the literature study, consisted of an in-depth scan of the macro-environment and thorough investigation of the target industry. The investigation involved using the Internet and World Wide Web, print media, personal interviews and telephonic interviews. The result of the literature study was finally combined with the results of the empirical study and some recommendations were made. The recommendations were applicable to the ostrich industry in so far that implementing some plans for the meat industry can have serious consequences for the other products of the ostrich industry
- Full Text:
- Date Issued: 2003
An automotive carbon dioxide air-conditioning system with heat pump
- Authors: Böttcher, Christof
- Date: 2003
- Subjects: Automobiles -- Air conditioning , Automobiles -- Heating and ventilation , Heat pumps
- Language: English
- Type: Thesis , Masters , MTech (Mechanical Engineering)
- Identifier: vital:10811 , http://hdl.handle.net/10948/206 , Automobiles -- Air conditioning , Automobiles -- Heating and ventilation , Heat pumps
- Description: The refrigerant circuits of car air-conditioning systems are fitted with so-called open type compressors, because there is only a lip seal preventing the refrigerant from leaking from the compressor housing to the atmosphere. In addition, the cycle uses damping elements between the compressor and the other components on the suction and pressure lines to reduce vibration and noise transfer from the engine to the car body. Both the lip seal and damping elements result in loss of refrigerant as they are made from elastomers and leak with age, and, under high temperature conditions inside the engine room, these elements also allow a relatively high permeation of the refrigerant gas to the atmosphere. With very high refrigerant losses in the older R12 -cooling cycles and the damage caused by this gas to the ozone layer in the stratosphere, the Montreal protocol phased out this refrigerant and the car industry was forced to revert completely to R134a until 1994/95. R134a has no ozone depletion potential, but it has a direct global warming potential, and, therefore, leakages also have to be minimised. R134a has, because of its molecular size, a high permeation potential and, hence, all the refrigerant hoses are lined internally. Unfortunately, these hoses also leak with age and significant refrigerant loss will occur [1] R134a can therefore only be viewed as a solution until an alternative refrigerant with no direct global warming potential has been developed. Candidates for new refrigerants are natural substances such as hydrocarbons or carbon dioxide [2]. Unfortunately, both substances have disadvantages and their use is restricted to special cases, for e.g. hydrocarbons are flammable and are not used in car air-conditioners, but in Germany it is used as a refrigerant in household refrigerators with hermetic cycles. What makes the implementation of carbon dioxide (CO2) difficult are the high system pressures and the low critical point [3].
- Full Text:
- Date Issued: 2003
- Authors: Böttcher, Christof
- Date: 2003
- Subjects: Automobiles -- Air conditioning , Automobiles -- Heating and ventilation , Heat pumps
- Language: English
- Type: Thesis , Masters , MTech (Mechanical Engineering)
- Identifier: vital:10811 , http://hdl.handle.net/10948/206 , Automobiles -- Air conditioning , Automobiles -- Heating and ventilation , Heat pumps
- Description: The refrigerant circuits of car air-conditioning systems are fitted with so-called open type compressors, because there is only a lip seal preventing the refrigerant from leaking from the compressor housing to the atmosphere. In addition, the cycle uses damping elements between the compressor and the other components on the suction and pressure lines to reduce vibration and noise transfer from the engine to the car body. Both the lip seal and damping elements result in loss of refrigerant as they are made from elastomers and leak with age, and, under high temperature conditions inside the engine room, these elements also allow a relatively high permeation of the refrigerant gas to the atmosphere. With very high refrigerant losses in the older R12 -cooling cycles and the damage caused by this gas to the ozone layer in the stratosphere, the Montreal protocol phased out this refrigerant and the car industry was forced to revert completely to R134a until 1994/95. R134a has no ozone depletion potential, but it has a direct global warming potential, and, therefore, leakages also have to be minimised. R134a has, because of its molecular size, a high permeation potential and, hence, all the refrigerant hoses are lined internally. Unfortunately, these hoses also leak with age and significant refrigerant loss will occur [1] R134a can therefore only be viewed as a solution until an alternative refrigerant with no direct global warming potential has been developed. Candidates for new refrigerants are natural substances such as hydrocarbons or carbon dioxide [2]. Unfortunately, both substances have disadvantages and their use is restricted to special cases, for e.g. hydrocarbons are flammable and are not used in car air-conditioners, but in Germany it is used as a refrigerant in household refrigerators with hermetic cycles. What makes the implementation of carbon dioxide (CO2) difficult are the high system pressures and the low critical point [3].
- Full Text:
- Date Issued: 2003
An epidemiological study of childhood asthma care by general practitioners in the Nelson Mandela Metropole
- Authors: Wickens, Nicolas John
- Date: 2003
- Subjects: Asthma in children -- South Africa -- Nelson Mandela Metropole , Epidemiology -- South Africa -- Nelson Mandela Metropole , Physicians (General practice) -- South Africa -- Nelson Mandela Metropole
- Language: English
- Type: Thesis , Masters , MTech (Biomedical Technology)
- Identifier: vital:10825 , http://hdl.handle.net/10948/124 , Asthma in children -- South Africa -- Nelson Mandela Metropole , Epidemiology -- South Africa -- Nelson Mandela Metropole , Physicians (General practice) -- South Africa -- Nelson Mandela Metropole
- Description: The purpose of this study was to measure and evaluate GPs' practices, perceptions, and beliefs with regard to chronic childhood asthma management and to identify GPs' attitudes towards practice guidelines in particular the SACAWG (South African Childhood Asthma Work Group) guideline (Motala et al., 2000). In 2001 a single period cross-sectional survey was conducted among 300 GPs in the Nelson Mandela Metropole (NMM) which comprised the Port Elizabeth, Uitenhage, and Despatch regions. GPs in clinical practice in the NMM were identified from the register of the Health Professions Council (HPC) CD-ROM (2000). The register contains names and professional information on all physicians in South Africa who have completed or in the process of completing requirements to practice medicine. GPs meeting the following criteria were identified: (1) primary self-designated practice specialty of general practice; (2) practice location in Port Elizabeth, Uitenhage, and Despatch areas; and (3) engaged in direct patient care. The HPC register contained listings for 300 GPs that matched the study criteria. Data were collected by means of a structured self-administered questionnaire. Questionnaires with a return envelope were mailed to the GPs' practices. Questionnaires were returned by 89 of the 300 eligible NMM GPs, reflecting a 29,7 % response rate. A 43-item Chronic Childhood Asthma Management questionnaire was developed and validated to assess the delivery of asthma care by GPs in the NMM. Forty-four per cent of the respondents reported performing spirometry on patients with newly diagnosed asthma as part of their initial evaluation. For patients with moderate persistent asthma prescribing of inhaled corticosteroids (ICSs) varied by patient age, with 57,4% of physicians routinely prescribing them for patients < 5 years, compared with 76,5% of physicians prescribing them for patients 5 years. Awareness of the SACAWG guidelines among these GPs was high, with 76,8% reporting that they have heard of the guidelines, and 59,4% reporting having read them. 14,5 per cent of the GPs reported developing written treatment plans for patients with moderate or severe asthma. To achieve the best results with their asthma patients, 68,1% of the physicians reported that patient compliance was imperative, 49,3% reported education as the most important, pharmacotherapy / good products was reported as most important by 29,0% of the group, environmental control was cited by 18,8% of the GPs. Several aspects of the SACAWG guidelines appear to have been incorporated into clinical practice by GPs in the NMM, whereas other recommendations do not appear to have been readily adopted. This information suggests areas for intervention to improve primary care for asthma in the NMM.
- Full Text:
- Date Issued: 2003
- Authors: Wickens, Nicolas John
- Date: 2003
- Subjects: Asthma in children -- South Africa -- Nelson Mandela Metropole , Epidemiology -- South Africa -- Nelson Mandela Metropole , Physicians (General practice) -- South Africa -- Nelson Mandela Metropole
- Language: English
- Type: Thesis , Masters , MTech (Biomedical Technology)
- Identifier: vital:10825 , http://hdl.handle.net/10948/124 , Asthma in children -- South Africa -- Nelson Mandela Metropole , Epidemiology -- South Africa -- Nelson Mandela Metropole , Physicians (General practice) -- South Africa -- Nelson Mandela Metropole
- Description: The purpose of this study was to measure and evaluate GPs' practices, perceptions, and beliefs with regard to chronic childhood asthma management and to identify GPs' attitudes towards practice guidelines in particular the SACAWG (South African Childhood Asthma Work Group) guideline (Motala et al., 2000). In 2001 a single period cross-sectional survey was conducted among 300 GPs in the Nelson Mandela Metropole (NMM) which comprised the Port Elizabeth, Uitenhage, and Despatch regions. GPs in clinical practice in the NMM were identified from the register of the Health Professions Council (HPC) CD-ROM (2000). The register contains names and professional information on all physicians in South Africa who have completed or in the process of completing requirements to practice medicine. GPs meeting the following criteria were identified: (1) primary self-designated practice specialty of general practice; (2) practice location in Port Elizabeth, Uitenhage, and Despatch areas; and (3) engaged in direct patient care. The HPC register contained listings for 300 GPs that matched the study criteria. Data were collected by means of a structured self-administered questionnaire. Questionnaires with a return envelope were mailed to the GPs' practices. Questionnaires were returned by 89 of the 300 eligible NMM GPs, reflecting a 29,7 % response rate. A 43-item Chronic Childhood Asthma Management questionnaire was developed and validated to assess the delivery of asthma care by GPs in the NMM. Forty-four per cent of the respondents reported performing spirometry on patients with newly diagnosed asthma as part of their initial evaluation. For patients with moderate persistent asthma prescribing of inhaled corticosteroids (ICSs) varied by patient age, with 57,4% of physicians routinely prescribing them for patients < 5 years, compared with 76,5% of physicians prescribing them for patients 5 years. Awareness of the SACAWG guidelines among these GPs was high, with 76,8% reporting that they have heard of the guidelines, and 59,4% reporting having read them. 14,5 per cent of the GPs reported developing written treatment plans for patients with moderate or severe asthma. To achieve the best results with their asthma patients, 68,1% of the physicians reported that patient compliance was imperative, 49,3% reported education as the most important, pharmacotherapy / good products was reported as most important by 29,0% of the group, environmental control was cited by 18,8% of the GPs. Several aspects of the SACAWG guidelines appear to have been incorporated into clinical practice by GPs in the NMM, whereas other recommendations do not appear to have been readily adopted. This information suggests areas for intervention to improve primary care for asthma in the NMM.
- Full Text:
- Date Issued: 2003
An evaluation of and comparison between job satisfaction levels of first-line supervisors and middle-level managers in the Nelson Mandela Metropolitan area
- Authors: Xiphu, Lizeka Cynthia
- Date: 2003
- Subjects: Job satisfaction -- South Africa -- Port Elizabeth , Supervisors -- Job satisfaction , Middle managers -- Job satisfaction
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10881 , http://hdl.handle.net/10948/166 , Job satisfaction -- South Africa -- Port Elizabeth , Supervisors -- Job satisfaction , Middle managers -- Job satisfaction
- Description: South African organizations operate in a changing environment. The ultimate criterion of organisational effectiveness is whether the organisation survives in its environment. Political, social, technological and economic changes constantly challenge businesses to adopt new approaches in this strive for survival. These challenges affect the roles, and possibly the job satisfaction levels of first-line supervisors and middle-level managers. In this paper, the writer aimed to study and compare job satisfaction levels of first-line supervisors and middle-level managers in the Nelson Mandela Metropolitan area. The effects of job satisfaction, or the lack thereof must be clearly identifiable to the top managers. These can either be positive or negative. In the case of positive effects, managers must strive to maintain the conditions that contribute to the positive effects of job satisfaction. In the study it was observed that middle-level managers scored higher and therefore they had higher overall job satisfaction levels than first-line supervisors. The job satisfaction levels of the first-line supervisors are found to be lower in all the areas that were stated as factors affecting job satisfaction. These areas were the personality job fit, the job content, the job context, the organisational environment and the macro environment. The companies therefore have a task of improving the job satisfaction levels in these areas. The writer recommends that organisations in the Nelson Mandela Metropolitan area take a closer look at the job satisfaction levels of their first-line supervisors. These managers' job satisfaction levels need to be improved from being just satisfactory to being excellent. It is mentioned in the theoretical study that firstline supervisors are very important in organisations, as they are the link between upper management and the employees. Their roles are multi-faceted as they have important functions to fulfil in the operation and ultimately success of the organization.
- Full Text:
- Date Issued: 2003
- Authors: Xiphu, Lizeka Cynthia
- Date: 2003
- Subjects: Job satisfaction -- South Africa -- Port Elizabeth , Supervisors -- Job satisfaction , Middle managers -- Job satisfaction
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10881 , http://hdl.handle.net/10948/166 , Job satisfaction -- South Africa -- Port Elizabeth , Supervisors -- Job satisfaction , Middle managers -- Job satisfaction
- Description: South African organizations operate in a changing environment. The ultimate criterion of organisational effectiveness is whether the organisation survives in its environment. Political, social, technological and economic changes constantly challenge businesses to adopt new approaches in this strive for survival. These challenges affect the roles, and possibly the job satisfaction levels of first-line supervisors and middle-level managers. In this paper, the writer aimed to study and compare job satisfaction levels of first-line supervisors and middle-level managers in the Nelson Mandela Metropolitan area. The effects of job satisfaction, or the lack thereof must be clearly identifiable to the top managers. These can either be positive or negative. In the case of positive effects, managers must strive to maintain the conditions that contribute to the positive effects of job satisfaction. In the study it was observed that middle-level managers scored higher and therefore they had higher overall job satisfaction levels than first-line supervisors. The job satisfaction levels of the first-line supervisors are found to be lower in all the areas that were stated as factors affecting job satisfaction. These areas were the personality job fit, the job content, the job context, the organisational environment and the macro environment. The companies therefore have a task of improving the job satisfaction levels in these areas. The writer recommends that organisations in the Nelson Mandela Metropolitan area take a closer look at the job satisfaction levels of their first-line supervisors. These managers' job satisfaction levels need to be improved from being just satisfactory to being excellent. It is mentioned in the theoretical study that firstline supervisors are very important in organisations, as they are the link between upper management and the employees. Their roles are multi-faceted as they have important functions to fulfil in the operation and ultimately success of the organization.
- Full Text:
- Date Issued: 2003
An evaluation of mentoring to develop a strategy for facilitating the objectives of the Employment Equity Act (Act 55 of 1998)
- Authors: Berry, David Michael
- Date: 2003
- Subjects: Mentoring in business , Employees -- Training of -- Evaluation
- Language: English
- Type: Thesis , Doctoral , DTech (Human Resource Management)
- Identifier: vital:10858 , http://hdl.handle.net/10948/127 , Mentoring in business , Employees -- Training of -- Evaluation
- Description: The research problem in this study was to identify what mentoring strategies organisations can use to facilitate the objectives of the Employment Equity Act (Act 55 of 1998). To achieve this objective a nine-phase theoretical model for organisational mentoring was presented. The presentation of the theoretical model consisted of the following three sub-processes: -The first consisted of a survey of literature related to the development of the Employment Equity Act (Act 55 of 1998) and the implications of the Act for organisations: The second comprised surveying the literature dealing specifically with the impact of mentoring programmes on career development, organisational success and career satisfaction, particularly in terms of employees from designated groups; The third surveyed the literature dealing with various mentoring strategies and models used by organisations for facilitating management development. The theoretical model served as a basis for drawing up a survey questionnaire to establish the extent to which individuals at different levels in the organisations agree with the theoretical model developed in the study. The survey questionnaire was sent to a random sample of individuals employed in the automobile industries of the Nelson Mandela Metropolitan Municipality and the Buffalo City Metropole. The empirical results obtained from the survey indicated a strong concurrence with the theoretical organisational mentoring model presented in the study. These results were included in the theoretical model, leading to the development of an integrated model for organisational mentoring. From the survey literature and the study it became evident that if organisations plan to introduce mentoring strategies that will contribute towards facilitating their employment equity objectives, it is necessary to ensure that a transformational culture exists. Many South African organisations are currently experiencing problems in recruiting, training and retaining individuals from designated groups. The introduction of a mentoring programme based on the integrated model for organisational mentoring cannot be considered as the sole strategy for alleviating these problems and for facilitating management development to achieve the objectives of the Employment Equity Act (Act 55 of 1998). However, when this programme is effectively managed and incorporated into the overall development programme of an organisation committed to transformation, the potential to ease these problems and achieve the objectives of the Employment Equity Act (Act 55 of 1998) is greatly enhanced.
- Full Text:
- Date Issued: 2003
- Authors: Berry, David Michael
- Date: 2003
- Subjects: Mentoring in business , Employees -- Training of -- Evaluation
- Language: English
- Type: Thesis , Doctoral , DTech (Human Resource Management)
- Identifier: vital:10858 , http://hdl.handle.net/10948/127 , Mentoring in business , Employees -- Training of -- Evaluation
- Description: The research problem in this study was to identify what mentoring strategies organisations can use to facilitate the objectives of the Employment Equity Act (Act 55 of 1998). To achieve this objective a nine-phase theoretical model for organisational mentoring was presented. The presentation of the theoretical model consisted of the following three sub-processes: -The first consisted of a survey of literature related to the development of the Employment Equity Act (Act 55 of 1998) and the implications of the Act for organisations: The second comprised surveying the literature dealing specifically with the impact of mentoring programmes on career development, organisational success and career satisfaction, particularly in terms of employees from designated groups; The third surveyed the literature dealing with various mentoring strategies and models used by organisations for facilitating management development. The theoretical model served as a basis for drawing up a survey questionnaire to establish the extent to which individuals at different levels in the organisations agree with the theoretical model developed in the study. The survey questionnaire was sent to a random sample of individuals employed in the automobile industries of the Nelson Mandela Metropolitan Municipality and the Buffalo City Metropole. The empirical results obtained from the survey indicated a strong concurrence with the theoretical organisational mentoring model presented in the study. These results were included in the theoretical model, leading to the development of an integrated model for organisational mentoring. From the survey literature and the study it became evident that if organisations plan to introduce mentoring strategies that will contribute towards facilitating their employment equity objectives, it is necessary to ensure that a transformational culture exists. Many South African organisations are currently experiencing problems in recruiting, training and retaining individuals from designated groups. The introduction of a mentoring programme based on the integrated model for organisational mentoring cannot be considered as the sole strategy for alleviating these problems and for facilitating management development to achieve the objectives of the Employment Equity Act (Act 55 of 1998). However, when this programme is effectively managed and incorporated into the overall development programme of an organisation committed to transformation, the potential to ease these problems and achieve the objectives of the Employment Equity Act (Act 55 of 1998) is greatly enhanced.
- Full Text:
- Date Issued: 2003
An evaluation of the effectiveness of change management models utilised by organisations in the East Cape motor industry cluster
- Authors: Flesch, Devin Edward
- Date: 2003
- Subjects: Organizational change -- South Africa -- Eastern Cape , Motor industry -- South Africa -- Eastern Cape , Industrial management -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MTech (Human Resources Management)
- Identifier: vital:10856 , http://hdl.handle.net/10948/125 , Organizational change -- South Africa -- Eastern Cape , Motor industry -- South Africa -- Eastern Cape , Industrial management -- South Africa -- Eastern Cape
- Description: There has never been an age in which change did not take place. However, the increase in the unpredictability of many factors of the 21st century means that organisations are susceptible to, and must embrace change. This results in an increase in the pace at which organisations may have to deal with change. This research study evaluates the interventions considered to bring about optimal change within organisations. In order to complete this study it was necessary to address the fundamentals of change management, tools utilised to manage change and the current theoretical models that assist organisations in managing change. The study took place within the Eastern Cape as it is regarded as the second fastest growing economy in South Africa. The researcher used the automotive cluster as the population for the study as it is the largest industry within the Eastern Cape. Based on the theoretical findings of a literature survey a questionnaire was developed and distributed to a randomly selected sample in the automotive cluster. The objective of the questionnaire was to evaluate the theory used and to develop a process model of change management. The results of the empirical study were statistically analysed and interpreted. Among the most important findings of the research was the fact that organisations in the Eastern Cape do not follow any specific theoretical model for managing change and very few organisations have a formal change management policy. Although the respondents to the survey acknowledged that it is imperative to engender an awareness of change management principles, especially among top management, the majority does not adhere to this principle because it is too time consuming! This research study highlights a number of areas where the management of change can be improved and presents a practical process model that can be adapted and used by the majority of organisations within the East Cape Motor Industry Cluster.
- Full Text:
- Date Issued: 2003
- Authors: Flesch, Devin Edward
- Date: 2003
- Subjects: Organizational change -- South Africa -- Eastern Cape , Motor industry -- South Africa -- Eastern Cape , Industrial management -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MTech (Human Resources Management)
- Identifier: vital:10856 , http://hdl.handle.net/10948/125 , Organizational change -- South Africa -- Eastern Cape , Motor industry -- South Africa -- Eastern Cape , Industrial management -- South Africa -- Eastern Cape
- Description: There has never been an age in which change did not take place. However, the increase in the unpredictability of many factors of the 21st century means that organisations are susceptible to, and must embrace change. This results in an increase in the pace at which organisations may have to deal with change. This research study evaluates the interventions considered to bring about optimal change within organisations. In order to complete this study it was necessary to address the fundamentals of change management, tools utilised to manage change and the current theoretical models that assist organisations in managing change. The study took place within the Eastern Cape as it is regarded as the second fastest growing economy in South Africa. The researcher used the automotive cluster as the population for the study as it is the largest industry within the Eastern Cape. Based on the theoretical findings of a literature survey a questionnaire was developed and distributed to a randomly selected sample in the automotive cluster. The objective of the questionnaire was to evaluate the theory used and to develop a process model of change management. The results of the empirical study were statistically analysed and interpreted. Among the most important findings of the research was the fact that organisations in the Eastern Cape do not follow any specific theoretical model for managing change and very few organisations have a formal change management policy. Although the respondents to the survey acknowledged that it is imperative to engender an awareness of change management principles, especially among top management, the majority does not adhere to this principle because it is too time consuming! This research study highlights a number of areas where the management of change can be improved and presents a practical process model that can be adapted and used by the majority of organisations within the East Cape Motor Industry Cluster.
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- Date Issued: 2003
An evaluation of the social welfare policy of the Eastern Cape provincial government
- Authors: Plaatjies, René
- Date: 2003
- Subjects: Eastern Cape (South Africa) -- Social policy -- Evaluation , Social service -- South Africa -- Eastern Cape , Public welfare -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10778 , http://hdl.handle.net/10948/d1011328 , Eastern Cape (South Africa) -- Social policy -- Evaluation , Social service -- South Africa -- Eastern Cape , Public welfare -- South Africa -- Eastern Cape
- Description: A background of serious disparities in past welfare policies, legislation and programmes, necessitated the need for a far-reaching new social welfare policy in South Africa. The adoption of the White Paper for Social Welfare by Parliament in February 1997, set the path for the new social developmental approach to social welfare, dealing with key substantive issues in addressing the restructuring of social welfare services, programmes and social security. The Eastern Cape Province is one of the poorer provinces in South Africa. Negative radio and print media reports on social welfare in the province in the past three years has made it clear that serious problems and disparities face the provincial department. Several of these media reports highlighted issues relating to poor service delivery and unacceptable conditions of underdevelopment and poverty still prevailing in the province. The Eastern Cape Welfare Department has been plagued by fraud and corruption, and in a report of the Eastern Cape legislature’s standing committee on welfare in 2001, it was found that fraudulent activities, corruption and misconduct by government officials are still prevalent in the welfare department. The objective of this research was to assess whether the Eastern Cape Department of Social Development (Welfare) is implementing this new social developmental approach to social welfare, as set out in the 1997 White Paper for Social Welfare.
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- Date Issued: 2003
- Authors: Plaatjies, René
- Date: 2003
- Subjects: Eastern Cape (South Africa) -- Social policy -- Evaluation , Social service -- South Africa -- Eastern Cape , Public welfare -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10778 , http://hdl.handle.net/10948/d1011328 , Eastern Cape (South Africa) -- Social policy -- Evaluation , Social service -- South Africa -- Eastern Cape , Public welfare -- South Africa -- Eastern Cape
- Description: A background of serious disparities in past welfare policies, legislation and programmes, necessitated the need for a far-reaching new social welfare policy in South Africa. The adoption of the White Paper for Social Welfare by Parliament in February 1997, set the path for the new social developmental approach to social welfare, dealing with key substantive issues in addressing the restructuring of social welfare services, programmes and social security. The Eastern Cape Province is one of the poorer provinces in South Africa. Negative radio and print media reports on social welfare in the province in the past three years has made it clear that serious problems and disparities face the provincial department. Several of these media reports highlighted issues relating to poor service delivery and unacceptable conditions of underdevelopment and poverty still prevailing in the province. The Eastern Cape Welfare Department has been plagued by fraud and corruption, and in a report of the Eastern Cape legislature’s standing committee on welfare in 2001, it was found that fraudulent activities, corruption and misconduct by government officials are still prevalent in the welfare department. The objective of this research was to assess whether the Eastern Cape Department of Social Development (Welfare) is implementing this new social developmental approach to social welfare, as set out in the 1997 White Paper for Social Welfare.
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- Date Issued: 2003
An exploration of market growth and development stategies for franchising a selected fast food outlet
- Authors: Snyman, Dion Cedric
- Date: 2003
- Subjects: Market share , Food industry and trade -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10896 , http://hdl.handle.net/10948/128 , Market share , Food industry and trade -- South Africa -- Management
- Description: The advent of globalisation and the re-admittance of South Africa into the international market place have presented both opportunities and threats to local fast food outlets and franchises. These food outlets are faced with foreign competition and the need to adapt their strategies in order to cope with the continued onslaught of these highly efficient, foreign, service orientated organisations if they intend to survive. This research explored the strategies these fast food outlets should utilise to deal with their competition and to facilitate their market growth and organisational development which could lead to them being successfully franchised at a later stage. The study revealed that if any significant growth and organisational development was to be expected, the fast food outlet had to concentrate on customer satisfaction and retention through the innovative use of the 7P’s of the marketing mix in its strategy formulation process. Attention also needed to be given to the competitive forces in the external environment so that competitive strategies were in line with market developments. The triangulation method was applied in this study. In terms of this method, qualitative and quantitative research techniques are combined in order to improve the reliability and validity of the research findings. This method proved to be an effective research tool as the findings in the quantitative research were verified by the findings in the qualitative research. Franchising in South Africa, especially the Eastern Cape, where unemployment is highest, is important as it has the potential for job creation and economic empowerment of the disadvantaged communities. It is therefore essential that every endeavour be made to ensure the success of the emerging entrepreneurs through assisting them to develop strategies that will ensure sustainable development and growth.
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- Date Issued: 2003
- Authors: Snyman, Dion Cedric
- Date: 2003
- Subjects: Market share , Food industry and trade -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10896 , http://hdl.handle.net/10948/128 , Market share , Food industry and trade -- South Africa -- Management
- Description: The advent of globalisation and the re-admittance of South Africa into the international market place have presented both opportunities and threats to local fast food outlets and franchises. These food outlets are faced with foreign competition and the need to adapt their strategies in order to cope with the continued onslaught of these highly efficient, foreign, service orientated organisations if they intend to survive. This research explored the strategies these fast food outlets should utilise to deal with their competition and to facilitate their market growth and organisational development which could lead to them being successfully franchised at a later stage. The study revealed that if any significant growth and organisational development was to be expected, the fast food outlet had to concentrate on customer satisfaction and retention through the innovative use of the 7P’s of the marketing mix in its strategy formulation process. Attention also needed to be given to the competitive forces in the external environment so that competitive strategies were in line with market developments. The triangulation method was applied in this study. In terms of this method, qualitative and quantitative research techniques are combined in order to improve the reliability and validity of the research findings. This method proved to be an effective research tool as the findings in the quantitative research were verified by the findings in the qualitative research. Franchising in South Africa, especially the Eastern Cape, where unemployment is highest, is important as it has the potential for job creation and economic empowerment of the disadvantaged communities. It is therefore essential that every endeavour be made to ensure the success of the emerging entrepreneurs through assisting them to develop strategies that will ensure sustainable development and growth.
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- Date Issued: 2003
An investigation into relationship-marketing strategies used by Morkels to retain customers
- Authors: Giddy, Peter Allan Spence
- Date: 2003
- Subjects: Relationship marketing -- South Africa , Morkels (Firm, South Africa) , Furniture industry and trade -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10855 , http://hdl.handle.net/10948/134 , Relationship marketing -- South Africa , Morkels (Firm, South Africa) , Furniture industry and trade -- South Africa
- Description: The research problem addressed in this study was an assessment of the relationship-marketing strategy that Morkels currently has in operation. This strategy focuses on membership of a club that is sold to customers when they open an account. The strategy is to keep in touch with the customer by means of the club magazine, a club card and various special events and offers that are exclusive to club members. The strategy, however, may not be entirely successful in achieving the goals and objectives as envisaged by the senior management of the company. The objective of the research was to establish what exactly relationship marketing is. Once having investigated the theory of relationship marketing, the objective of the research was to establish what the goals of the management at Morkels were and whether or not these goals were met. The methodology of the research was, firstly, to conduct a literature survey on relationship marketing. In particular the study of literature focused on the theory related to the retail market focussing essentially where similar marketing strategies had been investigated. A variety of aspects of relationship marketing and strategies that had previously been implemented were then examined. The literature survey also considered the way in which a successful strategy of relationship-marketing should be motivated, planned, implemented and followed through. Secondly the research established what the goals and objectives of the management of Morkels were by means of an investigation into the policies and manuals of the relationship-marketing department. Finally a questionnaire was disseminated to the senior management of Morkels to establish what they considered to be the needs and opinions of the customers of the Garden Route Area. A second questionnaire with similar questions was also submitted to a sample of club members. This was done to establish the opinions of both groups. The major findings of the research were that Morkels is experiencing a degree of success with its relationship-marketing strategy. The research findings also revealed that opinions of the customers and the management of Morkels do not concur on a number of issues. These differences and the most important factors were discussed and recommendations were made to management.
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- Date Issued: 2003
- Authors: Giddy, Peter Allan Spence
- Date: 2003
- Subjects: Relationship marketing -- South Africa , Morkels (Firm, South Africa) , Furniture industry and trade -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10855 , http://hdl.handle.net/10948/134 , Relationship marketing -- South Africa , Morkels (Firm, South Africa) , Furniture industry and trade -- South Africa
- Description: The research problem addressed in this study was an assessment of the relationship-marketing strategy that Morkels currently has in operation. This strategy focuses on membership of a club that is sold to customers when they open an account. The strategy is to keep in touch with the customer by means of the club magazine, a club card and various special events and offers that are exclusive to club members. The strategy, however, may not be entirely successful in achieving the goals and objectives as envisaged by the senior management of the company. The objective of the research was to establish what exactly relationship marketing is. Once having investigated the theory of relationship marketing, the objective of the research was to establish what the goals of the management at Morkels were and whether or not these goals were met. The methodology of the research was, firstly, to conduct a literature survey on relationship marketing. In particular the study of literature focused on the theory related to the retail market focussing essentially where similar marketing strategies had been investigated. A variety of aspects of relationship marketing and strategies that had previously been implemented were then examined. The literature survey also considered the way in which a successful strategy of relationship-marketing should be motivated, planned, implemented and followed through. Secondly the research established what the goals and objectives of the management of Morkels were by means of an investigation into the policies and manuals of the relationship-marketing department. Finally a questionnaire was disseminated to the senior management of Morkels to establish what they considered to be the needs and opinions of the customers of the Garden Route Area. A second questionnaire with similar questions was also submitted to a sample of club members. This was done to establish the opinions of both groups. The major findings of the research were that Morkels is experiencing a degree of success with its relationship-marketing strategy. The research findings also revealed that opinions of the customers and the management of Morkels do not concur on a number of issues. These differences and the most important factors were discussed and recommendations were made to management.
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- Date Issued: 2003
An investigation into strategies which enable South African women to break through the glass ceiling
- Authors: Peens, Maritha
- Date: 2003
- Subjects: Women executives -- South Africa , Women employees -- Promotions -- South Africa , Sex discrimination in employement -- South Africa , Sex discrimination against women -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10898 , http://hdl.handle.net/10948/135 , Women executives -- South Africa , Women employees -- Promotions -- South Africa , Sex discrimination in employement -- South Africa , Sex discrimination against women -- South Africa
- Description: The objective of this study was to identify the strategies (personal and organisational) that would enable South African women to break through the glass ceiling. A questionaire was designed based on the strategies found in a literature study on the topic and used to gather inputs from executive women in South Africa. A combination of snowball and self-selection sampling was used. The questionaire was sent to 138 potential respondents, mostly by means of electronic mail. Of the 47 completed questionairs returned, 44 could be used. These were processed and anaylsed using Microsoft Excel spreadsheets and the STATISTICA Version 6 software. In generaL, support was found for personal strategies pertaining to career management, networking (especially the relationship building activities), the reconciliation of home and work responsibilities with the emphasis on building a support system, education, business and organisational insught, skills development and increased input, but not for the assimilation of masculine attributes. Networking opportunities and education, training and development activities were regarded as the organisational strategies with the strongest impact on career progress. The literature was confirmed regarding top management support, an organisational culture conducive to women's advancement, mentorship programmes and a few career development initiatives. Although more than half of the respondents had been exposed to employment equity and affirmative action programmes, they were perceived to have only little to moderate impact on career progress. This was also the case with diversity management programmes. Flexible work arrangements, career adaptation schemes and childcare facilities and programmes were seen as having had little impact on the respondents' career advancement. Only a few of the organisational practices to support women balancing family and work responsibilities were utilised by the respondents' employers. Respondents perceived personal strategies as having greater value than organisational strategies in their progress to executive levels.
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- Date Issued: 2003
An investigation into strategies which enable South African women to break through the glass ceiling
- Authors: Peens, Maritha
- Date: 2003
- Subjects: Women executives -- South Africa , Women employees -- Promotions -- South Africa , Sex discrimination in employement -- South Africa , Sex discrimination against women -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10898 , http://hdl.handle.net/10948/135 , Women executives -- South Africa , Women employees -- Promotions -- South Africa , Sex discrimination in employement -- South Africa , Sex discrimination against women -- South Africa
- Description: The objective of this study was to identify the strategies (personal and organisational) that would enable South African women to break through the glass ceiling. A questionaire was designed based on the strategies found in a literature study on the topic and used to gather inputs from executive women in South Africa. A combination of snowball and self-selection sampling was used. The questionaire was sent to 138 potential respondents, mostly by means of electronic mail. Of the 47 completed questionairs returned, 44 could be used. These were processed and anaylsed using Microsoft Excel spreadsheets and the STATISTICA Version 6 software. In generaL, support was found for personal strategies pertaining to career management, networking (especially the relationship building activities), the reconciliation of home and work responsibilities with the emphasis on building a support system, education, business and organisational insught, skills development and increased input, but not for the assimilation of masculine attributes. Networking opportunities and education, training and development activities were regarded as the organisational strategies with the strongest impact on career progress. The literature was confirmed regarding top management support, an organisational culture conducive to women's advancement, mentorship programmes and a few career development initiatives. Although more than half of the respondents had been exposed to employment equity and affirmative action programmes, they were perceived to have only little to moderate impact on career progress. This was also the case with diversity management programmes. Flexible work arrangements, career adaptation schemes and childcare facilities and programmes were seen as having had little impact on the respondents' career advancement. Only a few of the organisational practices to support women balancing family and work responsibilities were utilised by the respondents' employers. Respondents perceived personal strategies as having greater value than organisational strategies in their progress to executive levels.
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- Date Issued: 2003
An investigation into the challenges facing the financial manager in South African manufacturing organisations and the ways of surmounting these challenges
- Authors: Diedericks, Petrus Philip
- Date: 2003
- Subjects: Industrial management -- South Africa -- Finance , Business enterprises -- South Africa -- Finance , Financial executives -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10876 , http://hdl.handle.net/10948/244 , Industrial management -- South Africa -- Finance , Business enterprises -- South Africa -- Finance , Financial executives -- South Africa
- Description: The research problem addressed in this study was to determine the challenges facing the financial manager in the manufacturing organisation and the possible ways of surmounting these challenges. To achieve this objective, relevant literature was reviewed and an empirical survey conducted. The main challenges identified are discussed under the following headings: · Regulatory requirements; · Information age; · Employees; · Economic environment; Each challenge was broken down into sub-challenges that were analysed using literature identified in the literature study. This information was used to develop a questionnaire to test the degree to which financial managers working for manufacturing organisations are challenged. The empirical results obtained indicate a strong concurrence with the literature study emphasising the importance of the identified challenges and the best possible ways of surmounting these challenges.
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- Date Issued: 2003
- Authors: Diedericks, Petrus Philip
- Date: 2003
- Subjects: Industrial management -- South Africa -- Finance , Business enterprises -- South Africa -- Finance , Financial executives -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10876 , http://hdl.handle.net/10948/244 , Industrial management -- South Africa -- Finance , Business enterprises -- South Africa -- Finance , Financial executives -- South Africa
- Description: The research problem addressed in this study was to determine the challenges facing the financial manager in the manufacturing organisation and the possible ways of surmounting these challenges. To achieve this objective, relevant literature was reviewed and an empirical survey conducted. The main challenges identified are discussed under the following headings: · Regulatory requirements; · Information age; · Employees; · Economic environment; Each challenge was broken down into sub-challenges that were analysed using literature identified in the literature study. This information was used to develop a questionnaire to test the degree to which financial managers working for manufacturing organisations are challenged. The empirical results obtained indicate a strong concurrence with the literature study emphasising the importance of the identified challenges and the best possible ways of surmounting these challenges.
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- Date Issued: 2003
An investigation into the executive mayoral system, with reference to the Nelson Mandela Metropolitan Municipality
- Authors: Nkayitshana, Zweledinga
- Date: 2003
- Subjects: Mayors -- South Africa -- Port Elizabeth , Local government -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MTech (Public Management)
- Identifier: vital:10775 , http://hdl.handle.net/10948/246 , Mayors -- South Africa -- Port Elizabeth , Local government -- South Africa -- Port Elizabeth
- Description: In this mini-dissertation, a study is undertaken for an investigation into the Executive Mayoral System with reference to the Nelson Mandela Metropolitan Municipality. The mini-dissertation comprises of five chapters. The study is based on the assumption that the introduction of an executive mayoral system will enhance the decision-making and policy-making processes at the Nelson Mandela Metropolitan Municipality. This is also based on the assumption that all local authorities and the Nelson Mandela Metropolitan Municipality in particular are faced with challenges of developmental local government. The Executive Mayoral System, therefore, is expected to provide possible solutions and avenues to promote and improve socio-economic development and service delivery to strengthen the local tax base. Another challenging aspect is the capacity building for the staff members of the Nelson Mandela Metropolitan Municipality especially the Executive Mayor who has all the powers vested in him. The main objectives of the research include, inter alia, to provide a brief theoretical background explanation regarding the reasons for the existence of local authorities and restructuring of local government in South Africa. To investigate and report on the implementation of the new mandate for local government with reference to the Executive Mayoral System at the Nelson Mandela Metropolitan Municipality. To investigate whether the Executive Mayoral System at the NMMM will contribute towards efficient and effective service delivery. This will be followed by the impact of the Metropole to promote and encourage community involvement on all the programmes of the municipality. This investigation will ensure that the Nelson Mandela Metropolitan Municipality provides conducive environment for socio-economic development and achieve the national economic strategy under Growth, Employment and Redistribution (GEAR) policy. To bring about experiences from other countries and learn from those experiences based on their approach to the Executive Mayoral System. An overview of the legislative framework and an explanation of selected policies for the Executive Mayoral System are made. Finally, a number of conclusions that were arrived during the study, followed by various recommendations are made. These are based on the qualitative research analysis in order to come up with solutions of ensuring sustainable service delivery with the Executive Mayoral System.
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- Date Issued: 2003
- Authors: Nkayitshana, Zweledinga
- Date: 2003
- Subjects: Mayors -- South Africa -- Port Elizabeth , Local government -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MTech (Public Management)
- Identifier: vital:10775 , http://hdl.handle.net/10948/246 , Mayors -- South Africa -- Port Elizabeth , Local government -- South Africa -- Port Elizabeth
- Description: In this mini-dissertation, a study is undertaken for an investigation into the Executive Mayoral System with reference to the Nelson Mandela Metropolitan Municipality. The mini-dissertation comprises of five chapters. The study is based on the assumption that the introduction of an executive mayoral system will enhance the decision-making and policy-making processes at the Nelson Mandela Metropolitan Municipality. This is also based on the assumption that all local authorities and the Nelson Mandela Metropolitan Municipality in particular are faced with challenges of developmental local government. The Executive Mayoral System, therefore, is expected to provide possible solutions and avenues to promote and improve socio-economic development and service delivery to strengthen the local tax base. Another challenging aspect is the capacity building for the staff members of the Nelson Mandela Metropolitan Municipality especially the Executive Mayor who has all the powers vested in him. The main objectives of the research include, inter alia, to provide a brief theoretical background explanation regarding the reasons for the existence of local authorities and restructuring of local government in South Africa. To investigate and report on the implementation of the new mandate for local government with reference to the Executive Mayoral System at the Nelson Mandela Metropolitan Municipality. To investigate whether the Executive Mayoral System at the NMMM will contribute towards efficient and effective service delivery. This will be followed by the impact of the Metropole to promote and encourage community involvement on all the programmes of the municipality. This investigation will ensure that the Nelson Mandela Metropolitan Municipality provides conducive environment for socio-economic development and achieve the national economic strategy under Growth, Employment and Redistribution (GEAR) policy. To bring about experiences from other countries and learn from those experiences based on their approach to the Executive Mayoral System. An overview of the legislative framework and an explanation of selected policies for the Executive Mayoral System are made. Finally, a number of conclusions that were arrived during the study, followed by various recommendations are made. These are based on the qualitative research analysis in order to come up with solutions of ensuring sustainable service delivery with the Executive Mayoral System.
- Full Text:
- Date Issued: 2003