An exploration of organisational communication within Algoa Bus Company, Port Elizabeth
- Authors: Ndwalaza, Tsepo
- Date: 2011
- Subjects: Communication in organizations -- South Africa -- Port Elizabeth , Transportation -- South Africa -- Port Elizabeth , Interpersonal relations , Customer services -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8487 , http://hdl.handle.net/10948/d1012358 , Communication in organizations -- South Africa -- Port Elizabeth , Transportation -- South Africa -- Port Elizabeth , Interpersonal relations , Customer services -- South Africa -- Port Elizabeth
- Description: The study explored organizational communication at Algoa Bus Company (ABC) in Port Elizabeth. The exploration exercise was based on flows of communication at ABC. This research project captured the four flows of communication as they colour relations within the company. The four flows of communication are, namely: upward communication which refers to messages that flow from subordinates to superiors, downward communication flow which refers to communication directed to the lower levels of hierarchy by higher levels, horizontal communication flow which refers to communication amongst people who are at the same level of authority and diagonal communication flow refers to communication across the organisational levels. The study also explored the structure of such communication processes and from a normative point of view, it does expose weaknesses though.
- Full Text:
- Date Issued: 2011
- Authors: Ndwalaza, Tsepo
- Date: 2011
- Subjects: Communication in organizations -- South Africa -- Port Elizabeth , Transportation -- South Africa -- Port Elizabeth , Interpersonal relations , Customer services -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8487 , http://hdl.handle.net/10948/d1012358 , Communication in organizations -- South Africa -- Port Elizabeth , Transportation -- South Africa -- Port Elizabeth , Interpersonal relations , Customer services -- South Africa -- Port Elizabeth
- Description: The study explored organizational communication at Algoa Bus Company (ABC) in Port Elizabeth. The exploration exercise was based on flows of communication at ABC. This research project captured the four flows of communication as they colour relations within the company. The four flows of communication are, namely: upward communication which refers to messages that flow from subordinates to superiors, downward communication flow which refers to communication directed to the lower levels of hierarchy by higher levels, horizontal communication flow which refers to communication amongst people who are at the same level of authority and diagonal communication flow refers to communication across the organisational levels. The study also explored the structure of such communication processes and from a normative point of view, it does expose weaknesses though.
- Full Text:
- Date Issued: 2011
Coping strategies among female Zimbabwean refugees at the central Methodist church in Johannesburg : a conflict management perspective
- Authors: Bjorknes, Guro Lauvland
- Date: 2011
- Subjects: Central Methodist Church Refugee Community , Church work with refugees , Conflict management , Interpersonal relations
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: vital:8188 , http://hdl.handle.net/10948/1424 , Central Methodist Church Refugee Community , Church work with refugees , Conflict management , Interpersonal relations
- Description: This treatise represents an investigation into the coping strategies of female Zimbabwean refugees at the Central Methodist Church (CMC) in Johannesburg. The CMC in Johannesburg includes a non-profit organisation called Ray of Hope that has functioned as a provider of accommodation and emergency refuge at the church since 1997. A vast number of Zimbabweans are moving to adjacent countries as a consequence of the conflict in Zimbabwe and approximately 85 percent of the people that have sought refuge in the CMC in Johannesburg are Zimbabweans that have fled the economic and political conflict in Zimbabwe. Using an interviewing strategy of a sample of 20 female Zimbabwean refugees, conducted at the CMC, the researcher gathered data, indicating that they face various conflicts on a daily basis inside as well as outside the refugee community in the CMC in Johannesburg. An extensive literature review and researcher‟s own observations during hours spent in the refugee community have also contributed to the collection of data. The findings suggest that coping mechanisms have been adopted by the female refugees to deal with the conflicts. Analysis of data was guided by grounded theory approach which allowed key findings about coping mechanisms to surface which encouraged recommendations presented in the conclusion of the treatise.
- Full Text:
- Date Issued: 2011
- Authors: Bjorknes, Guro Lauvland
- Date: 2011
- Subjects: Central Methodist Church Refugee Community , Church work with refugees , Conflict management , Interpersonal relations
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: vital:8188 , http://hdl.handle.net/10948/1424 , Central Methodist Church Refugee Community , Church work with refugees , Conflict management , Interpersonal relations
- Description: This treatise represents an investigation into the coping strategies of female Zimbabwean refugees at the Central Methodist Church (CMC) in Johannesburg. The CMC in Johannesburg includes a non-profit organisation called Ray of Hope that has functioned as a provider of accommodation and emergency refuge at the church since 1997. A vast number of Zimbabweans are moving to adjacent countries as a consequence of the conflict in Zimbabwe and approximately 85 percent of the people that have sought refuge in the CMC in Johannesburg are Zimbabweans that have fled the economic and political conflict in Zimbabwe. Using an interviewing strategy of a sample of 20 female Zimbabwean refugees, conducted at the CMC, the researcher gathered data, indicating that they face various conflicts on a daily basis inside as well as outside the refugee community in the CMC in Johannesburg. An extensive literature review and researcher‟s own observations during hours spent in the refugee community have also contributed to the collection of data. The findings suggest that coping mechanisms have been adopted by the female refugees to deal with the conflicts. Analysis of data was guided by grounded theory approach which allowed key findings about coping mechanisms to surface which encouraged recommendations presented in the conclusion of the treatise.
- Full Text:
- Date Issued: 2011
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