A framework to measure employee engagement at Stefanutti Stocks RPM Business Unit
- Authors: Maher, Theresa
- Date: 2021-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53315 , vital:45142
- Description: Work gratification and expectancies are of the utmost importance to the skilled workforce in the South African construction industry. The price paid for a demotivated workforce in this industry is very high and it leads to friction in the workplace, displeasing work outcomes and time delays. Furthermore it leads to increased incidences of theft,absenteeism and outputs that arebelow standard in terms of productivityand thequality of the work.In order to motivate the workforce in the construction industry,a day-by-day, step-by-step,hands-on approachmust be used. The aforesaid aids site managers to manage effectively and this in turn leads to an increase in production by way of enhanced productivity. Research shows that a correlationbetweenmotivation, excelling at work, improved productivity and fulfilment and expectancyexist. The reason why individuals act in a specific manner and choose not to act in a certain way can be directly linked totheirmotivation and engagement.As a member ofthe construction industry in South Africa, Stefanutti Stocks isseen as one of the leading construction groups. Employing more than 12 000 workers it has the ability to provide a wide variety of different scale projects for a host of clients in varied markets. The division concentrated on in this study is the Roads, Pipelines and Mining Services (RPM)Business Unit. The MD of the RPM Business Unit when starting at the company a few years ago came to the conclusion that in order for the RPM Business Unit to function optimally certain business inconsistencies regarding employee engagement needed to be addressed. Based on this he decided to use a consulting firm, AIM,to establish what the exact concernswere and what interventions wererequired to deal with them. ivInterventions facilitatedby AIM includedManagement Training Programmes and Workshops as well as one-on-one coaching sessions with selected individuals.The methodology used in this study was to measurethe current level of employee engagement subsequent toengagement interventionsconcludedby AIM.The approach used was the use of surveys distributed through AIM in conjunction with the RPM Business Unit’sHR Department. The surveys were distributed via Survey Monkey Software owned by the RPM Business Unit of Stefanutti Stocks. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMMU Business School, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Maher, Theresa
- Date: 2021-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53315 , vital:45142
- Description: Work gratification and expectancies are of the utmost importance to the skilled workforce in the South African construction industry. The price paid for a demotivated workforce in this industry is very high and it leads to friction in the workplace, displeasing work outcomes and time delays. Furthermore it leads to increased incidences of theft,absenteeism and outputs that arebelow standard in terms of productivityand thequality of the work.In order to motivate the workforce in the construction industry,a day-by-day, step-by-step,hands-on approachmust be used. The aforesaid aids site managers to manage effectively and this in turn leads to an increase in production by way of enhanced productivity. Research shows that a correlationbetweenmotivation, excelling at work, improved productivity and fulfilment and expectancyexist. The reason why individuals act in a specific manner and choose not to act in a certain way can be directly linked totheirmotivation and engagement.As a member ofthe construction industry in South Africa, Stefanutti Stocks isseen as one of the leading construction groups. Employing more than 12 000 workers it has the ability to provide a wide variety of different scale projects for a host of clients in varied markets. The division concentrated on in this study is the Roads, Pipelines and Mining Services (RPM)Business Unit. The MD of the RPM Business Unit when starting at the company a few years ago came to the conclusion that in order for the RPM Business Unit to function optimally certain business inconsistencies regarding employee engagement needed to be addressed. Based on this he decided to use a consulting firm, AIM,to establish what the exact concernswere and what interventions wererequired to deal with them. ivInterventions facilitatedby AIM includedManagement Training Programmes and Workshops as well as one-on-one coaching sessions with selected individuals.The methodology used in this study was to measurethe current level of employee engagement subsequent toengagement interventionsconcludedby AIM.The approach used was the use of surveys distributed through AIM in conjunction with the RPM Business Unit’sHR Department. The surveys were distributed via Survey Monkey Software owned by the RPM Business Unit of Stefanutti Stocks. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMMU Business School, 2021
- Full Text:
- Date Issued: 2021-04
A critical analysis of selected clauses in selected Double Tax Agreements (DTAs) with South Africa
- Authors: Ndzimakhwe, Vusumzi Allen
- Date: 2020
- Subjects: Double taxation -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/49986 , vital:41967
- Description: The purpose of this treatise was to analyse selected clauses in selected double taxation agreements with South Africa. An integrative literature review research method was used. The study commenced with an overview of double tax agreements from both an international and South African perspective. This was followed by a critical analysis of the Mutual Agreement Procedures, the Most-Favoured Nation clause and the Non-discrimination obligation. Selected court cases domestic and foreign court cases were used to illustrate the gaps that sometimes exist between revenue authorities’ and taxpayers’ understanding of the clauses being studied. An analysis was then performed of the measures and their appropriateness that South Africa can implement to close the loopholes arising from the selected clauses. This was informed by the action plans suggested by the OECD and the Davis Tax Committee on base erosion and profit shifting. The study then concluded with a synopsis of the key findings of the selected clauses and their recommendations. Finally recommendations were made for areas of further research which might assist in closing the loopholes arising from the words employed within double tax agreements and the intention of the legislature/the executive can be closed.
- Full Text:
- Date Issued: 2020
- Authors: Ndzimakhwe, Vusumzi Allen
- Date: 2020
- Subjects: Double taxation -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/49986 , vital:41967
- Description: The purpose of this treatise was to analyse selected clauses in selected double taxation agreements with South Africa. An integrative literature review research method was used. The study commenced with an overview of double tax agreements from both an international and South African perspective. This was followed by a critical analysis of the Mutual Agreement Procedures, the Most-Favoured Nation clause and the Non-discrimination obligation. Selected court cases domestic and foreign court cases were used to illustrate the gaps that sometimes exist between revenue authorities’ and taxpayers’ understanding of the clauses being studied. An analysis was then performed of the measures and their appropriateness that South Africa can implement to close the loopholes arising from the selected clauses. This was informed by the action plans suggested by the OECD and the Davis Tax Committee on base erosion and profit shifting. The study then concluded with a synopsis of the key findings of the selected clauses and their recommendations. Finally recommendations were made for areas of further research which might assist in closing the loopholes arising from the words employed within double tax agreements and the intention of the legislature/the executive can be closed.
- Full Text:
- Date Issued: 2020
A critical analysis of the administrative issues related to the Health Promotion Levy in South Africa
- Authors: Herbst, Tamryn
- Date: 2020
- Subjects: Health promotion -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/48158 , vital:40515
- Description: The purpose of the treatise was to examine the administrative issues that have arisen related to the implementation of the Health Promotion Levy (HPL) in South Africa, and to identify solutions to these issues. The study commenced with a review of what the HPL is and how it is levied. This was followed by a comparative analysis of issues that have been experienced by four countries, as well as any potential issues that have been identified by the four countries. The HPL is often referred to as sugar tax in many jurisdictions, and was referred to as HPL for the purposes of this treatise. A review was then performed of the solutions that were implemented by these countries in responding to the administrative issues that were identified, as well as guidelines issued by the World Health Organisation for the implementation of this levy. The likelihood of these issues arising in South Africa’s implementation of the Health Promotion Levy was examined based on these comparisons. It was found that the issues experienced by other countries in the implementation of the HPL have been experienced in South Africa, or may be relevant in a South African context. Following this, the solutions implemented by other countries and recommended by the World Health Organisation were analysed to determine if these solutions are practical in a South African context. Many of the solutions implemented by the countries analysed, are relevant in a South African context and have, in fact, already been implemented in South Africa The conclusion reached was that South Africa has been successful in administering the implementation of the HPL and that the administrative costs of the implementation and administration of the HPL are outweighed by the benefits of the health awareness raised by the implementation of the HPL.
- Full Text:
- Date Issued: 2020
- Authors: Herbst, Tamryn
- Date: 2020
- Subjects: Health promotion -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/48158 , vital:40515
- Description: The purpose of the treatise was to examine the administrative issues that have arisen related to the implementation of the Health Promotion Levy (HPL) in South Africa, and to identify solutions to these issues. The study commenced with a review of what the HPL is and how it is levied. This was followed by a comparative analysis of issues that have been experienced by four countries, as well as any potential issues that have been identified by the four countries. The HPL is often referred to as sugar tax in many jurisdictions, and was referred to as HPL for the purposes of this treatise. A review was then performed of the solutions that were implemented by these countries in responding to the administrative issues that were identified, as well as guidelines issued by the World Health Organisation for the implementation of this levy. The likelihood of these issues arising in South Africa’s implementation of the Health Promotion Levy was examined based on these comparisons. It was found that the issues experienced by other countries in the implementation of the HPL have been experienced in South Africa, or may be relevant in a South African context. Following this, the solutions implemented by other countries and recommended by the World Health Organisation were analysed to determine if these solutions are practical in a South African context. Many of the solutions implemented by the countries analysed, are relevant in a South African context and have, in fact, already been implemented in South Africa The conclusion reached was that South Africa has been successful in administering the implementation of the HPL and that the administrative costs of the implementation and administration of the HPL are outweighed by the benefits of the health awareness raised by the implementation of the HPL.
- Full Text:
- Date Issued: 2020
A framework for enhancing the transgenerational potential of indigenous african family businesses
- Authors: Matchaba-Hove, Mtonhodzi
- Date: 2020
- Subjects: Family-owned business enterprises -- Succession Indigenous peoples -- Economic conditions
- Language: English
- Type: Thesis , Doctoral , DCom
- Identifier: http://hdl.handle.net/10948/48894 , vital:41168
- Description: Family businesses are the backbone of many economies around the globe and are believed to constitute over two-thirds of all businesses worldwide. For nearly 300 years, the Southern African economy has been developing as a consequence of the contribution of family businesses to the region’s economy. Despite their importance to the economies of countries, their overall failure rate remains high. Given the important economic and societal contribution that family businesses make, their survival rates are a matter of concern. As far as can be established, little research has been conducted among indigenous African family businesses. The research done to date lacks depth in terms of the topics covered and the countries sampled. The majority of studies on family businesses have been done in European, American and Asian settings. Notably, the research project on Successful Transgenerational Entrepreneurship Practices (STEP) has investigated transgenerational entrepreneurship among family businesses around the world. The STEP project proposes a theoretical framework, known as the STEP framework, which to date has not been applied to the indigenous African context. There is a great need for deeper insights into, and an increased understanding of the practices implemented among indigenous African family businesses that have survived across the generations, and of the context in which these businesses operate. Therefore, the primary objective of this study is to explore and describe the factors that influence the transgenerational potential of indigenous African family businesses so as to assess the appropriateness of an existing non-African framework, namely the STEP framework, and to reconfigure it for the African context. The STEP framework proposes that various contextual factors influence both the entrepreneurial orientation and the familiness resource pools of family businesses, which in turn influence each other, and ultimately the transgenerational potential of the family business. The underlying theory applied in the study is Hofstede’s Cultural Dimensions model. Hofstede’s model provides theoretical support for the belief that the context in which a theory or framework is applied has a big influence on the successful application of such a framework. Therefore, a need exists to contextualise the STEP framework to the context in which it is being applied. An interpretivist research paradigm and a qualitative methodological approach were deemed the most suitable for the current study, as this paradigm and approach enabled the researcher to address the dynamics and invisible issues within family businesses. The current study adopted a multiple case study methodology. Adopting this methodology allowed for a deeper understanding of the object of interest. The three cases were systematically selected, using purposive sampling, to ensure that a credible and indicative sample was obtained. The criteria used for selection were based on the STEP project guidelines and the three businesses selected were from South Africa, Zimbabwe and Botswana, of indigenous African heritage and have showed sustained growth and success since their establishment. The reason for these selection criteria was to ensure that the study appropriately addressed the defined research objectives and the gap in the body of knowledge on transgenerational entrepreneurship in the African context. The instrument used to guide the key-informant interviews in this research was a semi-structured interview schedule adapted from the STEP project interview schedule. Once all the data was collected, a combination of directed content analysis and explanation building was used to analyse the data. A framework for enhancing the transgenerational potential of indigenous African family businesses is proposed in this study, based on the practices adopted by the successful indigenous African family businesses which participated. The framework developed adapts the STEP framework for the indigenous African family business context. As in the STEP framework, the framework proposed for indigenous African family businesses highlights several external contextual factors as influencing both the familiness resource pools and the dimensions of entrepreneurial orientation. In the context of indigenous African family businesses, the external contextual factors most influential are the philosophy of Ubuntu, the collectivist national culture, as well as the community and extended family commitments. The external contextual factors, namely, the business environment and the industry in which the business operates, were found to be particularly influential on the entrepreneurial orientation displayed by the participating family businesses. All eight familiness resource pools, as well as the five dimensions of entrepreneurial orientation as proposed in the STEP framework, still form part of the framework proposed for indigenous African family businesses. However, for some the nature thereof differed somewhat from the original descriptions. Therefore, the original names were adapted to better describe these concepts as applicable to an indigenous African family business context. The proposed framework supports the multi-dimensional nature of performance outcomes among indigenous African family businesses. It proposes that in an indigenous African family business context, entrepreneurial performance outcomes are important to the extent that they contribute to achieving the financial performance outcomes, while the financial performance outcomes are important to the extent that they contribute to achieving the social performance outcomes. This study contributes to a greater understanding of successful indigenous African family businesses and their best practices, specifically an understanding of the practices adopted with regards to the familiness resource pools and entrepreneurial orientation. Furthermore, this study has expanded on the understanding of paternalism in that it has provides greater clarity on the nature of this leadership style, as well as the positive outcomes associated with it, in an African context. The study also has significance for educators, who can incorporate the lessons learned from it into their entrepreneurship and family business teaching.
- Full Text:
- Date Issued: 2020
- Authors: Matchaba-Hove, Mtonhodzi
- Date: 2020
- Subjects: Family-owned business enterprises -- Succession Indigenous peoples -- Economic conditions
- Language: English
- Type: Thesis , Doctoral , DCom
- Identifier: http://hdl.handle.net/10948/48894 , vital:41168
- Description: Family businesses are the backbone of many economies around the globe and are believed to constitute over two-thirds of all businesses worldwide. For nearly 300 years, the Southern African economy has been developing as a consequence of the contribution of family businesses to the region’s economy. Despite their importance to the economies of countries, their overall failure rate remains high. Given the important economic and societal contribution that family businesses make, their survival rates are a matter of concern. As far as can be established, little research has been conducted among indigenous African family businesses. The research done to date lacks depth in terms of the topics covered and the countries sampled. The majority of studies on family businesses have been done in European, American and Asian settings. Notably, the research project on Successful Transgenerational Entrepreneurship Practices (STEP) has investigated transgenerational entrepreneurship among family businesses around the world. The STEP project proposes a theoretical framework, known as the STEP framework, which to date has not been applied to the indigenous African context. There is a great need for deeper insights into, and an increased understanding of the practices implemented among indigenous African family businesses that have survived across the generations, and of the context in which these businesses operate. Therefore, the primary objective of this study is to explore and describe the factors that influence the transgenerational potential of indigenous African family businesses so as to assess the appropriateness of an existing non-African framework, namely the STEP framework, and to reconfigure it for the African context. The STEP framework proposes that various contextual factors influence both the entrepreneurial orientation and the familiness resource pools of family businesses, which in turn influence each other, and ultimately the transgenerational potential of the family business. The underlying theory applied in the study is Hofstede’s Cultural Dimensions model. Hofstede’s model provides theoretical support for the belief that the context in which a theory or framework is applied has a big influence on the successful application of such a framework. Therefore, a need exists to contextualise the STEP framework to the context in which it is being applied. An interpretivist research paradigm and a qualitative methodological approach were deemed the most suitable for the current study, as this paradigm and approach enabled the researcher to address the dynamics and invisible issues within family businesses. The current study adopted a multiple case study methodology. Adopting this methodology allowed for a deeper understanding of the object of interest. The three cases were systematically selected, using purposive sampling, to ensure that a credible and indicative sample was obtained. The criteria used for selection were based on the STEP project guidelines and the three businesses selected were from South Africa, Zimbabwe and Botswana, of indigenous African heritage and have showed sustained growth and success since their establishment. The reason for these selection criteria was to ensure that the study appropriately addressed the defined research objectives and the gap in the body of knowledge on transgenerational entrepreneurship in the African context. The instrument used to guide the key-informant interviews in this research was a semi-structured interview schedule adapted from the STEP project interview schedule. Once all the data was collected, a combination of directed content analysis and explanation building was used to analyse the data. A framework for enhancing the transgenerational potential of indigenous African family businesses is proposed in this study, based on the practices adopted by the successful indigenous African family businesses which participated. The framework developed adapts the STEP framework for the indigenous African family business context. As in the STEP framework, the framework proposed for indigenous African family businesses highlights several external contextual factors as influencing both the familiness resource pools and the dimensions of entrepreneurial orientation. In the context of indigenous African family businesses, the external contextual factors most influential are the philosophy of Ubuntu, the collectivist national culture, as well as the community and extended family commitments. The external contextual factors, namely, the business environment and the industry in which the business operates, were found to be particularly influential on the entrepreneurial orientation displayed by the participating family businesses. All eight familiness resource pools, as well as the five dimensions of entrepreneurial orientation as proposed in the STEP framework, still form part of the framework proposed for indigenous African family businesses. However, for some the nature thereof differed somewhat from the original descriptions. Therefore, the original names were adapted to better describe these concepts as applicable to an indigenous African family business context. The proposed framework supports the multi-dimensional nature of performance outcomes among indigenous African family businesses. It proposes that in an indigenous African family business context, entrepreneurial performance outcomes are important to the extent that they contribute to achieving the financial performance outcomes, while the financial performance outcomes are important to the extent that they contribute to achieving the social performance outcomes. This study contributes to a greater understanding of successful indigenous African family businesses and their best practices, specifically an understanding of the practices adopted with regards to the familiness resource pools and entrepreneurial orientation. Furthermore, this study has expanded on the understanding of paternalism in that it has provides greater clarity on the nature of this leadership style, as well as the positive outcomes associated with it, in an African context. The study also has significance for educators, who can incorporate the lessons learned from it into their entrepreneurship and family business teaching.
- Full Text:
- Date Issued: 2020
A framework for supplier selection in the Nelson Mandela Bay retail industry
- Authors: Mavela, A
- Date: 2020
- Subjects: Business logistics -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/48905 , vital:41169
- Description: The success of business firms operating in the retail industry is largely dependent on the performance rendered by their supply base. Choosing the incorrect supplier could have dire consequences for the retailer’s performance, as suppliers are generally considered an extension of the retailer. Organisations base their operational expertise on the key performance objectives of cost, service, quality, speed, dependability and flexibility, which becomes the basis of their selection criteria when evaluating suppliers. The primary objective of this study was to develop a framework that guides retailers in their supplier selection process with the ultimate goal of formulating strategies to improve Nelson Mandela Bay’s (NMB’s) retail performance. In support of the primary objective, it was necessary to identify the current supplier selection criteria used in the NMB retail industry and the challenges that retailers face when selecting suppliers. The study set out to assess the effects of utilising established supplier selection criteria on retailers’ performance, as well as to identify strategies that retailers should employ to improve their performance. A quantitative research approach was utilised to collect data from a sample of 248 retailers and procurement and logistics managers. The empirical findings of the study identified flexibility, timeous delivery and reliability as the most important supplier selection criteria identified by retailers in NMB. The findings also revealed that utilising established supplier selection criteria has a significantly positive effect on retailers’ performance. Lack of collaboration between suppliers and retailers, lack of transparency between suppliers and retailers and suppliers’ limited knowledge of the criteria by which they are judged were identified as the most significant challenges facing retailers in NMB. The empirical findings also identified an increase in a retailer’s competitive advantage and revenue as the benefits of utilising supplier selection criteria to improve a retailer’s performance. The conclusions and implications of the empirical findings are provided and recommendations made. The study advances a framework to assist in guiding the retailers and procurement and logistics managers, retail researchers and policy makers when selecting suppliers. The study suggests that retailers should identify the most important supplier selection criteria, inform potential suppliers of the importance v of those criteria, select suppliers based on those criteria and utilise those criteria to evaluate the suppliers’ performance.
- Full Text:
- Date Issued: 2020
- Authors: Mavela, A
- Date: 2020
- Subjects: Business logistics -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/48905 , vital:41169
- Description: The success of business firms operating in the retail industry is largely dependent on the performance rendered by their supply base. Choosing the incorrect supplier could have dire consequences for the retailer’s performance, as suppliers are generally considered an extension of the retailer. Organisations base their operational expertise on the key performance objectives of cost, service, quality, speed, dependability and flexibility, which becomes the basis of their selection criteria when evaluating suppliers. The primary objective of this study was to develop a framework that guides retailers in their supplier selection process with the ultimate goal of formulating strategies to improve Nelson Mandela Bay’s (NMB’s) retail performance. In support of the primary objective, it was necessary to identify the current supplier selection criteria used in the NMB retail industry and the challenges that retailers face when selecting suppliers. The study set out to assess the effects of utilising established supplier selection criteria on retailers’ performance, as well as to identify strategies that retailers should employ to improve their performance. A quantitative research approach was utilised to collect data from a sample of 248 retailers and procurement and logistics managers. The empirical findings of the study identified flexibility, timeous delivery and reliability as the most important supplier selection criteria identified by retailers in NMB. The findings also revealed that utilising established supplier selection criteria has a significantly positive effect on retailers’ performance. Lack of collaboration between suppliers and retailers, lack of transparency between suppliers and retailers and suppliers’ limited knowledge of the criteria by which they are judged were identified as the most significant challenges facing retailers in NMB. The empirical findings also identified an increase in a retailer’s competitive advantage and revenue as the benefits of utilising supplier selection criteria to improve a retailer’s performance. The conclusions and implications of the empirical findings are provided and recommendations made. The study advances a framework to assist in guiding the retailers and procurement and logistics managers, retail researchers and policy makers when selecting suppliers. The study suggests that retailers should identify the most important supplier selection criteria, inform potential suppliers of the importance v of those criteria, select suppliers based on those criteria and utilise those criteria to evaluate the suppliers’ performance.
- Full Text:
- Date Issued: 2020
A Ranking Framework for Higher Education Institutions in South Africa
- Authors: Kanyutu, Teresia Watiri
- Date: 2020
- Subjects: Education, Higher -- South Africa
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/48246 , vital:40746
- Description: In the past 16 years, the use of League Tables and Rankings (LTRs) as a tool to rank or measure the performance of Higher Education Institutions (HEIs) has grown in popularity. As a global practice, LTR outcomes are influencing how policies are developed and implemented within the Higher Education (HE) sector. Studies indicate that based on individual information requirements, HE stakeholders are using LTRs to compare HEIs with each other and make informed comparisons and decisions. University directors use LTRs as a basis for institutional strategic planning, reputation building and policy making, while students use LTRs to compare HEIs and make university of choice decisions. Further studies confirm that governments use LTRs for national higher education policy making, university funding, foreign partnerships and resource allocation. Globally and at a national level, the higher education sector has witnessed policy and structural changes, many of which are due to the increase in the use of international rankings and league tables. Despite the opportunities presented by participating in the production of and using LTRs, the ranking practice is contentious. Amongst the issues disputed by the HE stakeholders are the methodologies and criteria used in the production and publication of LTRs. Higher education experts argue that LTRs tend to favour institutional research output and ignore the teaching and learning function of HEIs. As a result, the ranking criteria differ across the higher education ranking institutions and their publication outcomes, which causes skepticism across the HE sector. Research indicates that these ranking criteria are often discussed from the standpoint of governments, the higher education management and the ranking institutions producing these LTR publications. The opinions of the students on the suitable ranking criteria used by ranking institutions lack. This study aims to address that gap. This study investigates the applicable criteria for ranking HEIs in South Africa, from the perspective of students. Building on the existing ranking criteria for three global and popular ranking institutions namely, Academic Ranking of World Universities (ARWU), Times Higher Education World University Ranking (THEWUR) and Quacquarelli Symonds World University Ranking (QSWUR), the study poses the question; “What framework can be used to rank HEIs in South Africa, from a student’s perspective?” The study argues that although some HEIs in South Africa have in the past and most recently appeared in the global LTRs, the current choice of ranking criteria fails to consider the perspectives of the students, who are major consumers of LTRs and important stakeholders in the HE sector. A positivistic research method was used, based on a review of literature on the current ranking criteria for the selected global ranking institutions. An empirical study was conducted amongst students in a South African Comprehensive University. An online survey was distributed through convenient and snowball sampling, where the students were requested to participate in the survey and share the questionnaire link with others. Eight hundred and eighty six (886) responses were received and used for the data analyses of this study.
- Full Text:
- Date Issued: 2020
- Authors: Kanyutu, Teresia Watiri
- Date: 2020
- Subjects: Education, Higher -- South Africa
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/48246 , vital:40746
- Description: In the past 16 years, the use of League Tables and Rankings (LTRs) as a tool to rank or measure the performance of Higher Education Institutions (HEIs) has grown in popularity. As a global practice, LTR outcomes are influencing how policies are developed and implemented within the Higher Education (HE) sector. Studies indicate that based on individual information requirements, HE stakeholders are using LTRs to compare HEIs with each other and make informed comparisons and decisions. University directors use LTRs as a basis for institutional strategic planning, reputation building and policy making, while students use LTRs to compare HEIs and make university of choice decisions. Further studies confirm that governments use LTRs for national higher education policy making, university funding, foreign partnerships and resource allocation. Globally and at a national level, the higher education sector has witnessed policy and structural changes, many of which are due to the increase in the use of international rankings and league tables. Despite the opportunities presented by participating in the production of and using LTRs, the ranking practice is contentious. Amongst the issues disputed by the HE stakeholders are the methodologies and criteria used in the production and publication of LTRs. Higher education experts argue that LTRs tend to favour institutional research output and ignore the teaching and learning function of HEIs. As a result, the ranking criteria differ across the higher education ranking institutions and their publication outcomes, which causes skepticism across the HE sector. Research indicates that these ranking criteria are often discussed from the standpoint of governments, the higher education management and the ranking institutions producing these LTR publications. The opinions of the students on the suitable ranking criteria used by ranking institutions lack. This study aims to address that gap. This study investigates the applicable criteria for ranking HEIs in South Africa, from the perspective of students. Building on the existing ranking criteria for three global and popular ranking institutions namely, Academic Ranking of World Universities (ARWU), Times Higher Education World University Ranking (THEWUR) and Quacquarelli Symonds World University Ranking (QSWUR), the study poses the question; “What framework can be used to rank HEIs in South Africa, from a student’s perspective?” The study argues that although some HEIs in South Africa have in the past and most recently appeared in the global LTRs, the current choice of ranking criteria fails to consider the perspectives of the students, who are major consumers of LTRs and important stakeholders in the HE sector. A positivistic research method was used, based on a review of literature on the current ranking criteria for the selected global ranking institutions. An empirical study was conducted amongst students in a South African Comprehensive University. An online survey was distributed through convenient and snowball sampling, where the students were requested to participate in the survey and share the questionnaire link with others. Eight hundred and eighty six (886) responses were received and used for the data analyses of this study.
- Full Text:
- Date Issued: 2020
A Strategic Model to Promote University of Choice Decisions among International Students Studying in South Africa
- Authors: Jooste, Carlien
- Date: 2020
- Subjects: Internationalism -- Education (Higher) -- South Africa
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/48191 , vital:40519
- Description: The internationalisation of higher education has become an inevitable focus in the modern day higher education sector. This focus is due to the interconnectedness of society, which is driven by globalisation. The ever-changing landscape of the current global higher education sector has further placed emphasis on self-funding and the corporatisation of higher education institutions (HEIs). This has created competitiveness in the sector for local and international students, which has led to institutions globally and in South Africa, being tasked with the responsibility of being agents of internationalisation. The concept of higher education internationalisation involves internationalisation of the curriculum, cross-continental partnerships, the increase in mobility of staff and students, educational programmes, innovative ways of delivery as well as the need to be globally competitive. Students themselves view international study important as it provides them with a global outlook and international experience. The increased competitiveness in the higher education sector and the need for HEIs to become more autonomous and self-funded, has amplified the need to recruit international students who generate additional income. Furthermore, the strategy to recruit international students has evolved and transformed into a customer-driven strategy to meet the needs of the knowledge economy. To recruit international students, HEIs must invest in marketing and recruitment strategies, which build brand awareness and attract a diverse student body. This study investigates the development of a strategic university of choice model that can assist South African universities in the recruitment of international students by focusing on the factors, which influence a student’s university of choice. This was realised firstly by conducting a pilot study investigating the factors which influence the university of choice of students studying in South Africa. Secondly, the findings of the pilot study, combined with appropriate literature studies were used to develop a questionnaire to aid in determining the factors which influence the university of choice of international students studying in South Africa. Lastly, the findings of the questionnaire were used to draw conclusions and develop a proposed strategic model to promote the university of choice decisions among international students studying in South Africa. This thesis is an exploratory, mono-method quantitative study, which consists of literature reviews and surveys in a cross-sectional timeframe. The literature reviews were conducted on secondary sources to identify the factors that influence university of choice, as well as the marketing and recruitment trends within higher education. The empirical study consisted of a Pilot Study Survey and a Main Study Survey. The measuring instrument was compiled from existing surveys and literature studies. The findings of the Main Study Survey identified the following main factors of influence on university of choice: academic programme, academic quality, visa requirements, country/city attractiveness, English language, financial, International Office, student life, safety and security, university location and university reputation as main factors of influence. Within these main factors, various sub-factors were identified. The findings further illustrated that certain factors were more consultative in nature and provided information, which aided in the decision-making process. These factors are: motives to study/choose a programme, country attributes and influences/recruitment methods. Additionally, a third set of factors deemed to subconsciously influence the student’s decision-making process were identified as background of the student, study level and student type. The study contributes theoretically to Stakeholder Theory and Means-End Theory. Prospective students, who are higher education stakeholders, have diverse information needs and expectations, which will be met through the use of the proposed strategic model. Furthermore, the prospective students’ input will aid in the development of focused, targeted and cost-effective marketing and recruitment strategies, which will in turn meet the needs of universities to recruit a diverse student body.
- Full Text:
- Date Issued: 2020
- Authors: Jooste, Carlien
- Date: 2020
- Subjects: Internationalism -- Education (Higher) -- South Africa
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/48191 , vital:40519
- Description: The internationalisation of higher education has become an inevitable focus in the modern day higher education sector. This focus is due to the interconnectedness of society, which is driven by globalisation. The ever-changing landscape of the current global higher education sector has further placed emphasis on self-funding and the corporatisation of higher education institutions (HEIs). This has created competitiveness in the sector for local and international students, which has led to institutions globally and in South Africa, being tasked with the responsibility of being agents of internationalisation. The concept of higher education internationalisation involves internationalisation of the curriculum, cross-continental partnerships, the increase in mobility of staff and students, educational programmes, innovative ways of delivery as well as the need to be globally competitive. Students themselves view international study important as it provides them with a global outlook and international experience. The increased competitiveness in the higher education sector and the need for HEIs to become more autonomous and self-funded, has amplified the need to recruit international students who generate additional income. Furthermore, the strategy to recruit international students has evolved and transformed into a customer-driven strategy to meet the needs of the knowledge economy. To recruit international students, HEIs must invest in marketing and recruitment strategies, which build brand awareness and attract a diverse student body. This study investigates the development of a strategic university of choice model that can assist South African universities in the recruitment of international students by focusing on the factors, which influence a student’s university of choice. This was realised firstly by conducting a pilot study investigating the factors which influence the university of choice of students studying in South Africa. Secondly, the findings of the pilot study, combined with appropriate literature studies were used to develop a questionnaire to aid in determining the factors which influence the university of choice of international students studying in South Africa. Lastly, the findings of the questionnaire were used to draw conclusions and develop a proposed strategic model to promote the university of choice decisions among international students studying in South Africa. This thesis is an exploratory, mono-method quantitative study, which consists of literature reviews and surveys in a cross-sectional timeframe. The literature reviews were conducted on secondary sources to identify the factors that influence university of choice, as well as the marketing and recruitment trends within higher education. The empirical study consisted of a Pilot Study Survey and a Main Study Survey. The measuring instrument was compiled from existing surveys and literature studies. The findings of the Main Study Survey identified the following main factors of influence on university of choice: academic programme, academic quality, visa requirements, country/city attractiveness, English language, financial, International Office, student life, safety and security, university location and university reputation as main factors of influence. Within these main factors, various sub-factors were identified. The findings further illustrated that certain factors were more consultative in nature and provided information, which aided in the decision-making process. These factors are: motives to study/choose a programme, country attributes and influences/recruitment methods. Additionally, a third set of factors deemed to subconsciously influence the student’s decision-making process were identified as background of the student, study level and student type. The study contributes theoretically to Stakeholder Theory and Means-End Theory. Prospective students, who are higher education stakeholders, have diverse information needs and expectations, which will be met through the use of the proposed strategic model. Furthermore, the prospective students’ input will aid in the development of focused, targeted and cost-effective marketing and recruitment strategies, which will in turn meet the needs of universities to recruit a diverse student body.
- Full Text:
- Date Issued: 2020
An analysis of South Africa’s readiness for analogue to digital terrestrial television migration by July, 2020
- Authors: Jikela, Qaqamba
- Date: 2020
- Subjects: Digital television -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48180 , vital:40518
- Description: The 2006 International Telecommunication Union (ITU) Radio World Conference treaty concluded that all countries should migrate from analogue to digital terrestrial television by June 2015, starting with region one countries, comprising Africa, Europe, the Middle East and the Republic of Iran (Agona & Otim, 2012). South Africa, as part of region one, developed a migration policy, Digital Terrestrial Television (DTT) regulations, and initiated a process of migrating from Analogue Terrestrial Television (ATT) to Digital Terrestrial Television (DTT) to meet the deadline. South Africa, however, missed the June 2015 deadline due to a number of challenges, including a lack of infrastructure readiness, South African citizens’ unawareness and government politics, and the deadline has since been extended by ITU to July, 2020 (African Telecommunications Union, 2018). The purpose of this research is to explore the technology adoption model (TAM) to address challenges associated with digital terrestrial television migration, and analyse the readiness of South Africa to migrate. TAM is a model used by researchers to understand the behavior and perception of users in new technology adoption (Fayad & Paper, 2015). Quantitative research is conducted to determine the relationship between dependent and independent variables. The research was undertaken through the use of an online questionnaire with a sample of South African citizen's. A sample of 60 -150 citizens, comprising middle and senior managers of the broadcasting industry was used for the purpose of this research. Digital television offers many benefits for broadcasters, network operators, spectrum regulators, and consumers. In most countries, the transition was slower than expected, even though most European countries managed to migrate. The digital migration is not an easy transition and analogue switch-off can also be much more difficult. Studies have shown that analogue switch off (ASO) needs to be carefully planned and well budgeted for, and it also needs a good publicity campaign which must involve all relevant stakeholders, such as broadcasters, viewers, manufacturers, network operators, manufacturers and retailers. Even though studies conducted previously identified obstacles of digital migration to include; a) lack of awareness b) lack of information, c) influence of politics and d) influence of corruptLack of information and influence of corruption seem to have strong correlation with DTT migration, so these are areas that need additional attention. Studies have shown that the African continent is struggling with meeting the digital migration deadline and is progressing very slowly. It is therefore advisable for the African continent to do a thorough analysis of how other countries managed to migrate successfully. Most African countries are struggling with the migration of television broadcasting from analogue terrestrial television to digital terrestrial television. This is caused mainly by lack of information and lack of awareness. Even though most South African people have heard about digital terrestrial television, they are not equipped for the migration. To sensitise viewers, as major stakeholders of digital migration, will play an important role. It is important that the South African Government should get a buy in from all relevant stakeholders as soon as possible. Broadcasters, including the national signal broadcaster (SABC), community broadcaster, commercial broadcasters, Sentech LTD and government should coordinate in establishing vigorous DTT awareness campaigns to educate viewers. These will encourage buy in from viewers and, as a result, drive dual illumination costs down, saving the county money. South Africa need to fast-track the implementation of digital migration to prevent incurring financial losses due to supporting two terrestrial television networks. Even though studies show that most challenges associated with digital migration are common throughout the world. It would, therefore, be logical for South Africa to take the best practices from developed countries that have successfully migrated and are already broadcasting in digital. Lastly, digital terrestrial television migration is dependent on set-up box approval, manufacturing and affordability. In order to ensure that set-up box prices are affordable for South African consumers, it is recommended that these boxes must be 100% manufactured in South Africa. This will drive costs down and ensure good, total quality assurance. It will also mean that the required skills are developed and maintained locally to position South Africa better for future technology developments. Successful digital television migration would be a great milestone for South Africa.
- Full Text:
- Date Issued: 2020
- Authors: Jikela, Qaqamba
- Date: 2020
- Subjects: Digital television -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48180 , vital:40518
- Description: The 2006 International Telecommunication Union (ITU) Radio World Conference treaty concluded that all countries should migrate from analogue to digital terrestrial television by June 2015, starting with region one countries, comprising Africa, Europe, the Middle East and the Republic of Iran (Agona & Otim, 2012). South Africa, as part of region one, developed a migration policy, Digital Terrestrial Television (DTT) regulations, and initiated a process of migrating from Analogue Terrestrial Television (ATT) to Digital Terrestrial Television (DTT) to meet the deadline. South Africa, however, missed the June 2015 deadline due to a number of challenges, including a lack of infrastructure readiness, South African citizens’ unawareness and government politics, and the deadline has since been extended by ITU to July, 2020 (African Telecommunications Union, 2018). The purpose of this research is to explore the technology adoption model (TAM) to address challenges associated with digital terrestrial television migration, and analyse the readiness of South Africa to migrate. TAM is a model used by researchers to understand the behavior and perception of users in new technology adoption (Fayad & Paper, 2015). Quantitative research is conducted to determine the relationship between dependent and independent variables. The research was undertaken through the use of an online questionnaire with a sample of South African citizen's. A sample of 60 -150 citizens, comprising middle and senior managers of the broadcasting industry was used for the purpose of this research. Digital television offers many benefits for broadcasters, network operators, spectrum regulators, and consumers. In most countries, the transition was slower than expected, even though most European countries managed to migrate. The digital migration is not an easy transition and analogue switch-off can also be much more difficult. Studies have shown that analogue switch off (ASO) needs to be carefully planned and well budgeted for, and it also needs a good publicity campaign which must involve all relevant stakeholders, such as broadcasters, viewers, manufacturers, network operators, manufacturers and retailers. Even though studies conducted previously identified obstacles of digital migration to include; a) lack of awareness b) lack of information, c) influence of politics and d) influence of corruptLack of information and influence of corruption seem to have strong correlation with DTT migration, so these are areas that need additional attention. Studies have shown that the African continent is struggling with meeting the digital migration deadline and is progressing very slowly. It is therefore advisable for the African continent to do a thorough analysis of how other countries managed to migrate successfully. Most African countries are struggling with the migration of television broadcasting from analogue terrestrial television to digital terrestrial television. This is caused mainly by lack of information and lack of awareness. Even though most South African people have heard about digital terrestrial television, they are not equipped for the migration. To sensitise viewers, as major stakeholders of digital migration, will play an important role. It is important that the South African Government should get a buy in from all relevant stakeholders as soon as possible. Broadcasters, including the national signal broadcaster (SABC), community broadcaster, commercial broadcasters, Sentech LTD and government should coordinate in establishing vigorous DTT awareness campaigns to educate viewers. These will encourage buy in from viewers and, as a result, drive dual illumination costs down, saving the county money. South Africa need to fast-track the implementation of digital migration to prevent incurring financial losses due to supporting two terrestrial television networks. Even though studies show that most challenges associated with digital migration are common throughout the world. It would, therefore, be logical for South Africa to take the best practices from developed countries that have successfully migrated and are already broadcasting in digital. Lastly, digital terrestrial television migration is dependent on set-up box approval, manufacturing and affordability. In order to ensure that set-up box prices are affordable for South African consumers, it is recommended that these boxes must be 100% manufactured in South Africa. This will drive costs down and ensure good, total quality assurance. It will also mean that the required skills are developed and maintained locally to position South Africa better for future technology developments. Successful digital television migration would be a great milestone for South Africa.
- Full Text:
- Date Issued: 2020
Blockchain readiness for countries towards 2030- the barriers and benefits of adopting blockchain technology
- Authors: Moonsamy, Devakumaran
- Date: 2020
- Subjects: Blockchains (Databases) Financial institutions -- Technological innovations
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49725 , vital:41783
- Description: This study investigates the factors of blockchain that will promote sustainable business towards the year 2030. The study provides an outlook to areas where business might be vulnerable in the event of blockchain implementation. The findings of this study were identified by means of an online questionnaire that targeted specialists in the arena of blockchain and business management. By a thematic analysis, the outcome of the study guides, precautions, and prepares organisations for what may come in the future of blockchain.
- Full Text:
- Date Issued: 2020
- Authors: Moonsamy, Devakumaran
- Date: 2020
- Subjects: Blockchains (Databases) Financial institutions -- Technological innovations
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49725 , vital:41783
- Description: This study investigates the factors of blockchain that will promote sustainable business towards the year 2030. The study provides an outlook to areas where business might be vulnerable in the event of blockchain implementation. The findings of this study were identified by means of an online questionnaire that targeted specialists in the arena of blockchain and business management. By a thematic analysis, the outcome of the study guides, precautions, and prepares organisations for what may come in the future of blockchain.
- Full Text:
- Date Issued: 2020
Challenges experienced by educators of tourism and coping strategies
- Authors: Muller, Merilyn Elizabeth
- Date: 2020
- Subjects: Tourism -- Study and teaching -- South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/49964 , vital:41965
- Description: Education is imperative for the economy and for the employment of the youth, particularly given the high levels of youth unemployment in South Africa. The introduction of Tourism as a school subject is perceived as a gateway to employment opportunities for unemployed people and as a means to stimulate the economy of the country. Educators, especially in South African township schools, often teach in less favourable conditions and experience many challenges which require innovative solutions. This study contributes to an understanding of the challenges faced by educators teaching Tourism, especially educators teaching in township areas in the Nelson Mandela Bay district. Of particular importance is the coping strategies used by these educators to innovatively deal with these challenges. This purpose of the study was therefore to investigate the challenges experienced by educators that teach Tourism at township high schools in two Circuit Management Centres (CMC) in the Nelson Mandela Bay district in Port Elizabeth. A qualitative research design was followed with interviews as the empirical data collecting tool. The sample consisted of 16 educators teaching Tourism to Grade 11 and 12 learners at selected schools. The data collected was analysed qualitatively, using thematic analysis. The findings of this study revealed many challenges experienced by educators of Tourism at township schools in the Nelson Mandela Bay district. The key challenges for educators related to resources, learners, the system, teachers and infrastructure. The results revealed that the educators used a variety of coping techniques to deal with these challenges. The researcher makes recommendations to the different stakeholders in education to address these challenges, as well as make suggestions for future research.
- Full Text:
- Date Issued: 2020
- Authors: Muller, Merilyn Elizabeth
- Date: 2020
- Subjects: Tourism -- Study and teaching -- South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/49964 , vital:41965
- Description: Education is imperative for the economy and for the employment of the youth, particularly given the high levels of youth unemployment in South Africa. The introduction of Tourism as a school subject is perceived as a gateway to employment opportunities for unemployed people and as a means to stimulate the economy of the country. Educators, especially in South African township schools, often teach in less favourable conditions and experience many challenges which require innovative solutions. This study contributes to an understanding of the challenges faced by educators teaching Tourism, especially educators teaching in township areas in the Nelson Mandela Bay district. Of particular importance is the coping strategies used by these educators to innovatively deal with these challenges. This purpose of the study was therefore to investigate the challenges experienced by educators that teach Tourism at township high schools in two Circuit Management Centres (CMC) in the Nelson Mandela Bay district in Port Elizabeth. A qualitative research design was followed with interviews as the empirical data collecting tool. The sample consisted of 16 educators teaching Tourism to Grade 11 and 12 learners at selected schools. The data collected was analysed qualitatively, using thematic analysis. The findings of this study revealed many challenges experienced by educators of Tourism at township schools in the Nelson Mandela Bay district. The key challenges for educators related to resources, learners, the system, teachers and infrastructure. The results revealed that the educators used a variety of coping techniques to deal with these challenges. The researcher makes recommendations to the different stakeholders in education to address these challenges, as well as make suggestions for future research.
- Full Text:
- Date Issued: 2020
Community-driven solid waste management initiatives in Missionvale
- Authors: Kwava, Eunice
- Date: 2020
- Subjects: Factory and trade waste
- Language: English
- Type: Thesis , Masters , MDS
- Identifier: http://hdl.handle.net/10948/48709 , vital:41064
- Description: Solid waste management is particularly challenging in poor communities where socio-economic issues take precedence over keeping a clean environment. This study explores the effectiveness of community-driven waste management strategies that are implemented in Missionvale, a poverty-stricken township that forms part of the Nelson Mandela Metropole, located in South Africa’s Eastern Cape Province. The aim of this qualitative study was to explore the sustainability of the community-driven waste management practices in the township. This was premised on the understanding that having the community at the centre of waste management is important and community initiatives coupled with support from key stakeholders, yields the desired outcome: sustainable waste management. The objectives of the study were: (i) to understand what happens to the solid waste generated in Missionvale; (ii) to assess the effects of the waste and its disposal (or lack thereof) in Missionvale; (iii) to identify the challenges faced by the public in implementing waste management initiatives for sustainable development; and (iv) to establish the waste management practices in Missionvale and their effectiveness. The study found that whilst waste management is a secondary, less important issue to community respondents who are struggling with more pressing socio-economic hurdles, there are nevertheless efforts from informal waste pickers, local businesses, non-governmental entities and some individual community members to keep their environment clean. This occurs against the backdrop of the municipality’s failure in its task to provide consistent waste collection and disposal.
- Full Text:
- Date Issued: 2020
- Authors: Kwava, Eunice
- Date: 2020
- Subjects: Factory and trade waste
- Language: English
- Type: Thesis , Masters , MDS
- Identifier: http://hdl.handle.net/10948/48709 , vital:41064
- Description: Solid waste management is particularly challenging in poor communities where socio-economic issues take precedence over keeping a clean environment. This study explores the effectiveness of community-driven waste management strategies that are implemented in Missionvale, a poverty-stricken township that forms part of the Nelson Mandela Metropole, located in South Africa’s Eastern Cape Province. The aim of this qualitative study was to explore the sustainability of the community-driven waste management practices in the township. This was premised on the understanding that having the community at the centre of waste management is important and community initiatives coupled with support from key stakeholders, yields the desired outcome: sustainable waste management. The objectives of the study were: (i) to understand what happens to the solid waste generated in Missionvale; (ii) to assess the effects of the waste and its disposal (or lack thereof) in Missionvale; (iii) to identify the challenges faced by the public in implementing waste management initiatives for sustainable development; and (iv) to establish the waste management practices in Missionvale and their effectiveness. The study found that whilst waste management is a secondary, less important issue to community respondents who are struggling with more pressing socio-economic hurdles, there are nevertheless efforts from informal waste pickers, local businesses, non-governmental entities and some individual community members to keep their environment clean. This occurs against the backdrop of the municipality’s failure in its task to provide consistent waste collection and disposal.
- Full Text:
- Date Issued: 2020
Consumer use of Mobile Payments as a mode of remittance for e-Commerce in a developing economy
- Authors: Liwani, Samkelo
- Date: 2020
- Subjects: Mobile commerce -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48731 , vital:41066
- Description: E-commerce is penetrating emerging economies in sub-Saharan Africa as customers seek convenient shopping experiences that offer high quality products. This has led to the emergence of e-commerce, a borderless channel, which both regionally local and international retailers have exploited. The low income market segment of e-commerce customers has been found to be apprehensive of e-commerce due to trust concerns over card-mandating payment solutions, living a large unbanked market in developing economies excluded from the e-commerce experience due to a lack of inclusive electronic payment systems. Mobile payment systems offer a source of distinctive value for both merchants and consumers, thereby increasing the e-commerce market. Due to their high level of adoption, mobile payments are capable of providing a mode for reaching new market segments and opening opportunities to bring value propositions to segments that had been unreachable in the past. This study sought to uncover the perception of consumers in an emerging economy about the use of mobile payments as a mode of remittance in e-commerce transactions. This was done by describing the factors that influence the intention to use mobile payments on internet stores. The study also investigated the effect of demographic profile on intention and use in the South African context. An online questionnaire was developed and distributed to a convenience sample of retail consumers on social media platforms, and the collected data was analysed using the SPSS statistical package. The results confirmed that compatibility, personal innovativeness, perceived trust, perceived regulatory support, and promotional benefit have a direct influence to intention to use mobile payments as a mode of remittance for e-commerce transactions. Furthermore, social influence does not have a direct influence on intention to use mobile payments in the South African context. The results also revealed that, in South Africa, the largest population group, male and female gender groups do not differ in their opinion around mobile payments. The study findings illustrate the importance of context when considering technology innovation introduction to a new market. Despite social influence not being found to be a factor for intention to use mobile payments in the South African context, the same conclusion should not be generalised as it is contextual. Recommendations and conclusions were drawn from the discussion of the findings of this research.
- Full Text:
- Date Issued: 2020
- Authors: Liwani, Samkelo
- Date: 2020
- Subjects: Mobile commerce -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48731 , vital:41066
- Description: E-commerce is penetrating emerging economies in sub-Saharan Africa as customers seek convenient shopping experiences that offer high quality products. This has led to the emergence of e-commerce, a borderless channel, which both regionally local and international retailers have exploited. The low income market segment of e-commerce customers has been found to be apprehensive of e-commerce due to trust concerns over card-mandating payment solutions, living a large unbanked market in developing economies excluded from the e-commerce experience due to a lack of inclusive electronic payment systems. Mobile payment systems offer a source of distinctive value for both merchants and consumers, thereby increasing the e-commerce market. Due to their high level of adoption, mobile payments are capable of providing a mode for reaching new market segments and opening opportunities to bring value propositions to segments that had been unreachable in the past. This study sought to uncover the perception of consumers in an emerging economy about the use of mobile payments as a mode of remittance in e-commerce transactions. This was done by describing the factors that influence the intention to use mobile payments on internet stores. The study also investigated the effect of demographic profile on intention and use in the South African context. An online questionnaire was developed and distributed to a convenience sample of retail consumers on social media platforms, and the collected data was analysed using the SPSS statistical package. The results confirmed that compatibility, personal innovativeness, perceived trust, perceived regulatory support, and promotional benefit have a direct influence to intention to use mobile payments as a mode of remittance for e-commerce transactions. Furthermore, social influence does not have a direct influence on intention to use mobile payments in the South African context. The results also revealed that, in South Africa, the largest population group, male and female gender groups do not differ in their opinion around mobile payments. The study findings illustrate the importance of context when considering technology innovation introduction to a new market. Despite social influence not being found to be a factor for intention to use mobile payments in the South African context, the same conclusion should not be generalised as it is contextual. Recommendations and conclusions were drawn from the discussion of the findings of this research.
- Full Text:
- Date Issued: 2020
Customer loyalty programmes in the South African banking sector
- Authors: Mashau, Mulanga Lawrence
- Date: 2020
- Subjects: Banks and banking -- South Africa , Customer loyalty programs -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48883 , vital:41167
- Description: This treatise explores factors that drive customer participation in banking loyalty programmes in South Africa. The literature review conducted revealed research is required in this area. The lack of research in this field led to the formulation of the problem statement for the study, which focuses on critical factors that drive customer participation in banking loyalty programmes in South Africa. There have been numerous studies conducted on customer loyalty as a concept. There is, however, a lack of studies on customer loyalty in banking loyalty programmes. The literature review explored definitions of customer loyalty, how they pertain to loyalty programmes, with attitudes and behaviours identified as customer loyalty intermediate factors. This study has approached the assessment of customer loyalty in the banking loyalty programmes by exploring the factors that influence or drive customer participation in loyalty programmes in South Africa. The study was conducted using exploratory factor analysis of loyalty programme measurement items that evaluated attitudes and behaviours related to customer loyalty. The factor analysis was undertaken using data gathered from a self-administered online questionnaire. This treatise is part of a bigger study of loyalty programmes and customer loyalty in different sectors. The sample for this study was randomly selected using snowball and convenience sampling. A sample size of n=613 was used in this study. As part of the data analysis, descriptive statistics were used to compress and organise the sample data. Inferential statistics were used to project the findings of the sample data to the full population. The study concluded that flexibility in the context of rewards not expiring was the most important factor that consumers considered when deciding to participate in a banking loyalty programme. This was followed by reward type. The study revealed that banking loyalty programme customers prefer monetary rewards over all reward types for participation in banking loyalty programmes and thus reward type is deemed as a critical factor in customers’ decisions to participate in banking loyalty programmes. The study also found that banking loyalty programme customers do not perceive reward programme communication methods as an important factor influencing their decision to participate in a banking loyalty programme.
- Full Text:
- Date Issued: 2020
- Authors: Mashau, Mulanga Lawrence
- Date: 2020
- Subjects: Banks and banking -- South Africa , Customer loyalty programs -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48883 , vital:41167
- Description: This treatise explores factors that drive customer participation in banking loyalty programmes in South Africa. The literature review conducted revealed research is required in this area. The lack of research in this field led to the formulation of the problem statement for the study, which focuses on critical factors that drive customer participation in banking loyalty programmes in South Africa. There have been numerous studies conducted on customer loyalty as a concept. There is, however, a lack of studies on customer loyalty in banking loyalty programmes. The literature review explored definitions of customer loyalty, how they pertain to loyalty programmes, with attitudes and behaviours identified as customer loyalty intermediate factors. This study has approached the assessment of customer loyalty in the banking loyalty programmes by exploring the factors that influence or drive customer participation in loyalty programmes in South Africa. The study was conducted using exploratory factor analysis of loyalty programme measurement items that evaluated attitudes and behaviours related to customer loyalty. The factor analysis was undertaken using data gathered from a self-administered online questionnaire. This treatise is part of a bigger study of loyalty programmes and customer loyalty in different sectors. The sample for this study was randomly selected using snowball and convenience sampling. A sample size of n=613 was used in this study. As part of the data analysis, descriptive statistics were used to compress and organise the sample data. Inferential statistics were used to project the findings of the sample data to the full population. The study concluded that flexibility in the context of rewards not expiring was the most important factor that consumers considered when deciding to participate in a banking loyalty programme. This was followed by reward type. The study revealed that banking loyalty programme customers prefer monetary rewards over all reward types for participation in banking loyalty programmes and thus reward type is deemed as a critical factor in customers’ decisions to participate in banking loyalty programmes. The study also found that banking loyalty programme customers do not perceive reward programme communication methods as an important factor influencing their decision to participate in a banking loyalty programme.
- Full Text:
- Date Issued: 2020
Developing a service model for a successful freight forwarding organisation in South Africa
- Authors: Kildase, Unathi
- Date: 2020
- Subjects: Physical distribution of goods -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48664 , vital:41057
- Description: The Freight Logistics Industry underpins the efficient movement of freight goods globally and supports the South African economy by accounting for 80% of the movement of goods. While South Africa’s formal trade with the rest of the continent and the world has increased steadily over the years, the country is yet to make significant inroads in some of its larger and fast-growing economies. This is despite having a substantially more diversified economic base and relatively higher levels of technological advance-ment (Department of Research and Information, 2018). Complex challenges relating to transport infrastructure (roads, customs processes, sea- and airports, amongst others), determine the efficiency with which business can be done and therefore has a direct impact on the growth of the Freight Logistics Pro-vider (FLP) industry (Belfreight, 2016). Changes in the global business environment have also led FLP’s to diversity strate-gies, incorporating asset ownership on a small to large scale in order to cope with the ever-changing demands of customers. However, at its core, the FLP industry exists to manage the freight transport process. This study investigated, through interviews and surveys involving senior industry pro-fessionals; whether a service model for a successful FLP could be developed; one that did not require asset ownership. The empirical evidence gathered yielded a list of the top FLP services currently being used in business; together with the support structures and enablers for these services in the form of transport modes. A model was then developed based on these param-eters that would best suit a small to medium sized FLP for success. Success in this study proved to be non-tangible due to the limited information available in company and industry figures, however, indication of an optimal market by product was included in the developed model.
- Full Text:
- Date Issued: 2020
- Authors: Kildase, Unathi
- Date: 2020
- Subjects: Physical distribution of goods -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48664 , vital:41057
- Description: The Freight Logistics Industry underpins the efficient movement of freight goods globally and supports the South African economy by accounting for 80% of the movement of goods. While South Africa’s formal trade with the rest of the continent and the world has increased steadily over the years, the country is yet to make significant inroads in some of its larger and fast-growing economies. This is despite having a substantially more diversified economic base and relatively higher levels of technological advance-ment (Department of Research and Information, 2018). Complex challenges relating to transport infrastructure (roads, customs processes, sea- and airports, amongst others), determine the efficiency with which business can be done and therefore has a direct impact on the growth of the Freight Logistics Pro-vider (FLP) industry (Belfreight, 2016). Changes in the global business environment have also led FLP’s to diversity strate-gies, incorporating asset ownership on a small to large scale in order to cope with the ever-changing demands of customers. However, at its core, the FLP industry exists to manage the freight transport process. This study investigated, through interviews and surveys involving senior industry pro-fessionals; whether a service model for a successful FLP could be developed; one that did not require asset ownership. The empirical evidence gathered yielded a list of the top FLP services currently being used in business; together with the support structures and enablers for these services in the form of transport modes. A model was then developed based on these param-eters that would best suit a small to medium sized FLP for success. Success in this study proved to be non-tangible due to the limited information available in company and industry figures, however, indication of an optimal market by product was included in the developed model.
- Full Text:
- Date Issued: 2020
Development finance institutions and sustainable economic development : a case of the idc South Africa
- Authors: Mare, Timothy
- Date: 2020
- Subjects: Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/48872 , vital:41166
- Description: The purpose of this research study is to assess the extent that the Industrial Development Cooperation (IDC) of South Africa a Development Finance Institution (DFI), has contributed to the sustainable economic development of South Africa. The objective is to quantify the impact that is attributed to the IDC’s activities in South Africa in terms of socio-economic development contributing to sustainable economic development. Social development is fundamentally important in contributing to the economic development of any country. The research constituted the collection and quantitative analysis of data using reports from the IDC. The social output index modelling developed by the World Bank was used to analyse the data and make conclusive arguments regarding the impact that the IDC was having on economic development. The findings indicate that the IDC significantly lends less comparatively to lower income groups thus resulting in a negative contribution in terms of social developmental goals. Further the analysis through social output index model suggests that the IDC in as far as socio-development is concerned did not contributing positively to sustainable economic development between 2014 and 2018 reporting periods. The following recommendations are suggested: Increase awareness about the real impact of each investment across the IDC group, this will ensure that all proposals for investment are assessed with a component focusing on a socio-developmental perspective; reduce the number of mandates that the IDC currently has and establish broader frameworks for DFIs regardless of which government is in power or control.
- Full Text:
- Date Issued: 2020
- Authors: Mare, Timothy
- Date: 2020
- Subjects: Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/48872 , vital:41166
- Description: The purpose of this research study is to assess the extent that the Industrial Development Cooperation (IDC) of South Africa a Development Finance Institution (DFI), has contributed to the sustainable economic development of South Africa. The objective is to quantify the impact that is attributed to the IDC’s activities in South Africa in terms of socio-economic development contributing to sustainable economic development. Social development is fundamentally important in contributing to the economic development of any country. The research constituted the collection and quantitative analysis of data using reports from the IDC. The social output index modelling developed by the World Bank was used to analyse the data and make conclusive arguments regarding the impact that the IDC was having on economic development. The findings indicate that the IDC significantly lends less comparatively to lower income groups thus resulting in a negative contribution in terms of social developmental goals. Further the analysis through social output index model suggests that the IDC in as far as socio-development is concerned did not contributing positively to sustainable economic development between 2014 and 2018 reporting periods. The following recommendations are suggested: Increase awareness about the real impact of each investment across the IDC group, this will ensure that all proposals for investment are assessed with a component focusing on a socio-developmental perspective; reduce the number of mandates that the IDC currently has and establish broader frameworks for DFIs regardless of which government is in power or control.
- Full Text:
- Date Issued: 2020
Economic convergence among the SADC members
- Authors: Mbangezeli, Sinawo
- Date: 2020
- Subjects: Convergence (Economics)
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/48927 , vital:41171
- Description: This study utilized beta convergence to investigate the catch-up process among the Southern African Development Community (SADC) for the period 1971 to 2017. The theoretical underpinning of this study was that of neoclassical economists, such as Solow (1956) and Barro and Sala-I-Martin (1990, 1991). Gross Domestic Product (GDP) growth rates and per capita growth rates were used to test for the convergence hypothesis. This study employed conventional unit root test which include the Augmented Dickey-Fuller (ADF) test, Phillips Perron (PP) test and the Kwiatkowski Phillips Schmidt Shin (KPSS) test. As well the Dickey Fuller-GLS and NG-Perron modified unit root tests. In addition, the Lee-Strazicich (LS) and Zivot- Andrew (ZA) unit root tests were used to allow for structural breaks. The conventional and modified unit root tests showed that most countries show evidence of GDP growth convergence, the exception being on the KPSS unit root test. Furthermore, most countries showed evidence of convergence when classified according to income levels. Meanwhile, when the structural breaks unit root tests when performed there was a strong evidence of both GDP growth and GDP per capita growth rates. Except in a few cases of the Lee-Strazicich tests. Lastly, the Flexible Fourier Form (FFF) unit root test was performed following the Enders and Lee (2012) methodology. The t-statistics under the FFF test reveal that all members besides Congo and Zimbabwe converge towards the SADC average growth rates. Similarly, all lower-middle economies catch up to the upper-middle- and high-income level economies and upper-middle economies converge to Seychelles’ GDP growth rates. Whereas only Congo and Tanzania among the lower income economies converge toward the average GDP growth rates of the other countries. In addition, all members show evidence of per capita GDP convergence except when the test is performed in panel A. Based on the reported results, the paper recommends that measures should be put in place to aid non-converging member states, adoption of growth promoting policies and that there should be harsh consequences for countries that do not improve their growth rates.
- Full Text:
- Date Issued: 2020
- Authors: Mbangezeli, Sinawo
- Date: 2020
- Subjects: Convergence (Economics)
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/48927 , vital:41171
- Description: This study utilized beta convergence to investigate the catch-up process among the Southern African Development Community (SADC) for the period 1971 to 2017. The theoretical underpinning of this study was that of neoclassical economists, such as Solow (1956) and Barro and Sala-I-Martin (1990, 1991). Gross Domestic Product (GDP) growth rates and per capita growth rates were used to test for the convergence hypothesis. This study employed conventional unit root test which include the Augmented Dickey-Fuller (ADF) test, Phillips Perron (PP) test and the Kwiatkowski Phillips Schmidt Shin (KPSS) test. As well the Dickey Fuller-GLS and NG-Perron modified unit root tests. In addition, the Lee-Strazicich (LS) and Zivot- Andrew (ZA) unit root tests were used to allow for structural breaks. The conventional and modified unit root tests showed that most countries show evidence of GDP growth convergence, the exception being on the KPSS unit root test. Furthermore, most countries showed evidence of convergence when classified according to income levels. Meanwhile, when the structural breaks unit root tests when performed there was a strong evidence of both GDP growth and GDP per capita growth rates. Except in a few cases of the Lee-Strazicich tests. Lastly, the Flexible Fourier Form (FFF) unit root test was performed following the Enders and Lee (2012) methodology. The t-statistics under the FFF test reveal that all members besides Congo and Zimbabwe converge towards the SADC average growth rates. Similarly, all lower-middle economies catch up to the upper-middle- and high-income level economies and upper-middle economies converge to Seychelles’ GDP growth rates. Whereas only Congo and Tanzania among the lower income economies converge toward the average GDP growth rates of the other countries. In addition, all members show evidence of per capita GDP convergence except when the test is performed in panel A. Based on the reported results, the paper recommends that measures should be put in place to aid non-converging member states, adoption of growth promoting policies and that there should be harsh consequences for countries that do not improve their growth rates.
- Full Text:
- Date Issued: 2020
Economic growth and carbon emissions in BICS countries
- Authors: Mapapu, Babalwa
- Date: 2020
- Subjects: Economic development Atmospheric carbon dioxide -- Economic aspects
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/48861 , vital:41165
- Description: Of recent carbon emissions have become an increasing concern for economies worldwide. The study investigates the relationship between carbon emissions and economic growth for the BICS (Brazil, India, China and South Africa), one of the largest emitters of carbon dioxide worldwide. ARDL methodology is employed which is applied to annual data covering a period of 1970 to 2017. The empirical results indicate there is a long run negative relationship between carbon emissions and economic growth. Overall results thus encourage policymakers to continue to embark on energy efficiency programmes which specifically target lower levels of carbon pollution.
- Full Text:
- Date Issued: 2020
- Authors: Mapapu, Babalwa
- Date: 2020
- Subjects: Economic development Atmospheric carbon dioxide -- Economic aspects
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/48861 , vital:41165
- Description: Of recent carbon emissions have become an increasing concern for economies worldwide. The study investigates the relationship between carbon emissions and economic growth for the BICS (Brazil, India, China and South Africa), one of the largest emitters of carbon dioxide worldwide. ARDL methodology is employed which is applied to annual data covering a period of 1970 to 2017. The empirical results indicate there is a long run negative relationship between carbon emissions and economic growth. Overall results thus encourage policymakers to continue to embark on energy efficiency programmes which specifically target lower levels of carbon pollution.
- Full Text:
- Date Issued: 2020
Examining the effect of Diversity, Inclusion and Equity on Work Engagement and Innovation on South African Organisations
- Authors: Efalao, D M
- Date: 2020
- Subjects: Organizational effectiveness -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48202 , vital:40520
- Description: The biggest strengths of organisational success lie in its employees; therefore, employee engagement is a fundamental force that is linked to organisational effectiveness and success. The level of employee engagement in South Africa according to the polls remains very low. On the other front, innovative ideas prove to be a vital element of organisational innovativeness and progress. Today’s business environment is unstable and to remain relevant in the marketplace, it is imperative for organisations to embrace innovation and become responsive to changing customer needs. South Africa’s population is very diverse coming second in diversity after the United States. The diversity of South Africa as a national endowment could be investigated to see if it could be leveraged to improve organisational innovation and effectiveness through work engagement. Being mindful of the fact that being diverse is not equal to being inclusive, inclusion is also investigated to see its effect on work engagement and organisational innovation. The principle of fairness (equity) was also investigated with relation to engagement and innovation. The purpose of the study is to assist organisations to improve employee engagement and organisational innovation by taking advantage of the national factor endowment of diversity and inclusion. Equity is investigated as an important principle that could possibly have an effect on employee engagement or organisational innovation. The findings were that diversity and inclusion have a significant relationship with employee engagement and organisational innovativeness while equity has a significant relationship with organisational innovativeness. Recommendations were therefore made to leaders of the organisations to embrace workforce diversity, inclusion and fairness in organisational structures and practices in order to realise improved employee engagement and organisational innovativeness.
- Full Text:
- Date Issued: 2020
- Authors: Efalao, D M
- Date: 2020
- Subjects: Organizational effectiveness -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48202 , vital:40520
- Description: The biggest strengths of organisational success lie in its employees; therefore, employee engagement is a fundamental force that is linked to organisational effectiveness and success. The level of employee engagement in South Africa according to the polls remains very low. On the other front, innovative ideas prove to be a vital element of organisational innovativeness and progress. Today’s business environment is unstable and to remain relevant in the marketplace, it is imperative for organisations to embrace innovation and become responsive to changing customer needs. South Africa’s population is very diverse coming second in diversity after the United States. The diversity of South Africa as a national endowment could be investigated to see if it could be leveraged to improve organisational innovation and effectiveness through work engagement. Being mindful of the fact that being diverse is not equal to being inclusive, inclusion is also investigated to see its effect on work engagement and organisational innovation. The principle of fairness (equity) was also investigated with relation to engagement and innovation. The purpose of the study is to assist organisations to improve employee engagement and organisational innovation by taking advantage of the national factor endowment of diversity and inclusion. Equity is investigated as an important principle that could possibly have an effect on employee engagement or organisational innovation. The findings were that diversity and inclusion have a significant relationship with employee engagement and organisational innovativeness while equity has a significant relationship with organisational innovativeness. Recommendations were therefore made to leaders of the organisations to embrace workforce diversity, inclusion and fairness in organisational structures and practices in order to realise improved employee engagement and organisational innovativeness.
- Full Text:
- Date Issued: 2020
Exploring the Employee-Supervisor relationship in the Credit Recovery Department of a Financial institution
- Authors: Ndamse, Asanda Vuyo
- Date: 2020
- Subjects: Financial institutions -- South Africa -- Leadership Collection agencies -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/49975 , vital:41966
- Description: This study aimed to investigate and understand employee-supervisor relationship working in the credit recovery department of a large South African financial institution. The focus of the investigation, through qualitative research, was on numerous issues relating to their experiences working within a financial institution. The Credit Recovery Department which had nine separate divisions were particularly concerned about three main areas from survey results that they conduct yearly. The respondents to the survey were the call centre agents and team leaders. The employees surveyed felt that there was insufficient recognition for their contribution, the supervisor did not facilitate productive team engagements, and there was a lack of provision of formal and self-directed learning opportunities. These aspects were viewed as highly critical aspects of the employee-supervisor relationship and important to achieving set departmental objectives. Due to a lack of understanding of the cause of the perceptions captured by the survey, the main purpose of the study was to explore the employees’ attitudes, feelings, beliefs, experiences, reactions and concerns about the way their contributions were recognised, team engagements were facilitated, and the lack of formal and self-directed learning opportunities. From the ten questions that were asked, the three lowest scored questions were then put to the focus groups. The questions were tailored as open-ended, conversational questions with a specific focus on the three concerning areas. The first major theme that emerged from all focus groups is leadership and the style of leadership. Secondly, growth and development were a concern again for both call centre agents and team leaders, and issues were raised throughout the sessions, not only in response to the question on selfdirected learning. Further major themes that emerged were rewards and benefits, and lastly workload and systems. The findings from this study are anticipated to have important policy implications while meeting set standards for the employee-supervisor relationship status.
- Full Text:
- Date Issued: 2020
- Authors: Ndamse, Asanda Vuyo
- Date: 2020
- Subjects: Financial institutions -- South Africa -- Leadership Collection agencies -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/49975 , vital:41966
- Description: This study aimed to investigate and understand employee-supervisor relationship working in the credit recovery department of a large South African financial institution. The focus of the investigation, through qualitative research, was on numerous issues relating to their experiences working within a financial institution. The Credit Recovery Department which had nine separate divisions were particularly concerned about three main areas from survey results that they conduct yearly. The respondents to the survey were the call centre agents and team leaders. The employees surveyed felt that there was insufficient recognition for their contribution, the supervisor did not facilitate productive team engagements, and there was a lack of provision of formal and self-directed learning opportunities. These aspects were viewed as highly critical aspects of the employee-supervisor relationship and important to achieving set departmental objectives. Due to a lack of understanding of the cause of the perceptions captured by the survey, the main purpose of the study was to explore the employees’ attitudes, feelings, beliefs, experiences, reactions and concerns about the way their contributions were recognised, team engagements were facilitated, and the lack of formal and self-directed learning opportunities. From the ten questions that were asked, the three lowest scored questions were then put to the focus groups. The questions were tailored as open-ended, conversational questions with a specific focus on the three concerning areas. The first major theme that emerged from all focus groups is leadership and the style of leadership. Secondly, growth and development were a concern again for both call centre agents and team leaders, and issues were raised throughout the sessions, not only in response to the question on selfdirected learning. Further major themes that emerged were rewards and benefits, and lastly workload and systems. The findings from this study are anticipated to have important policy implications while meeting set standards for the employee-supervisor relationship status.
- Full Text:
- Date Issued: 2020
Foreign aid : in Africa and the middle east
- Authors: Mabaso, Sizakele Miki
- Date: 2020
- Subjects: Economic assistance -- Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/48742 , vital:41067
- Description: The aim of this dissertation is to study the nature of Foreign aid in African and Middle Eastern countries. Examining what Foreign aid is, how it is identified and defined, what causes the need for Foreign aid and how Foreign aid affects the population in Africa and The Middle East? The ongoing debate between developed and developing countries about the state African and Middle Eastern countries are in makes the need for this study timely. This research was based on an analysis of relevant literature that reviews Foreign aid from the perspective of both donor and recipient. The findings underline the behaviour of Foreign aid in Africa and the Middle East as determined by numerous variables. For example, health and education play a big role when evaluating Foreign aid in African and Middle Eastern countries. The notable conclusion from this research is that Foreign aid is a huge challenge for both developed and developing countries. In various African and Middle Eastern countries, Foreign aid has stimulated economic growth as much as it has undermined development in many economic aspects. For instance, the issues of health and epidemics such as the Ebola Virus that continue to take the lives of many in Africa and HIV/ AIDS that continues to take the lives of our youth.
- Full Text:
- Date Issued: 2020
- Authors: Mabaso, Sizakele Miki
- Date: 2020
- Subjects: Economic assistance -- Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/48742 , vital:41067
- Description: The aim of this dissertation is to study the nature of Foreign aid in African and Middle Eastern countries. Examining what Foreign aid is, how it is identified and defined, what causes the need for Foreign aid and how Foreign aid affects the population in Africa and The Middle East? The ongoing debate between developed and developing countries about the state African and Middle Eastern countries are in makes the need for this study timely. This research was based on an analysis of relevant literature that reviews Foreign aid from the perspective of both donor and recipient. The findings underline the behaviour of Foreign aid in Africa and the Middle East as determined by numerous variables. For example, health and education play a big role when evaluating Foreign aid in African and Middle Eastern countries. The notable conclusion from this research is that Foreign aid is a huge challenge for both developed and developing countries. In various African and Middle Eastern countries, Foreign aid has stimulated economic growth as much as it has undermined development in many economic aspects. For instance, the issues of health and epidemics such as the Ebola Virus that continue to take the lives of many in Africa and HIV/ AIDS that continues to take the lives of our youth.
- Full Text:
- Date Issued: 2020