Exploring the Employee-Supervisor relationship in the Credit Recovery Department of a Financial institution
- Authors: Ndamse, Asanda Vuyo
- Date: 2020
- Subjects: Financial institutions -- South Africa -- Leadership Collection agencies -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/49975 , vital:41966
- Description: This study aimed to investigate and understand employee-supervisor relationship working in the credit recovery department of a large South African financial institution. The focus of the investigation, through qualitative research, was on numerous issues relating to their experiences working within a financial institution. The Credit Recovery Department which had nine separate divisions were particularly concerned about three main areas from survey results that they conduct yearly. The respondents to the survey were the call centre agents and team leaders. The employees surveyed felt that there was insufficient recognition for their contribution, the supervisor did not facilitate productive team engagements, and there was a lack of provision of formal and self-directed learning opportunities. These aspects were viewed as highly critical aspects of the employee-supervisor relationship and important to achieving set departmental objectives. Due to a lack of understanding of the cause of the perceptions captured by the survey, the main purpose of the study was to explore the employees’ attitudes, feelings, beliefs, experiences, reactions and concerns about the way their contributions were recognised, team engagements were facilitated, and the lack of formal and self-directed learning opportunities. From the ten questions that were asked, the three lowest scored questions were then put to the focus groups. The questions were tailored as open-ended, conversational questions with a specific focus on the three concerning areas. The first major theme that emerged from all focus groups is leadership and the style of leadership. Secondly, growth and development were a concern again for both call centre agents and team leaders, and issues were raised throughout the sessions, not only in response to the question on selfdirected learning. Further major themes that emerged were rewards and benefits, and lastly workload and systems. The findings from this study are anticipated to have important policy implications while meeting set standards for the employee-supervisor relationship status.
- Full Text:
- Date Issued: 2020
- Authors: Ndamse, Asanda Vuyo
- Date: 2020
- Subjects: Financial institutions -- South Africa -- Leadership Collection agencies -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/49975 , vital:41966
- Description: This study aimed to investigate and understand employee-supervisor relationship working in the credit recovery department of a large South African financial institution. The focus of the investigation, through qualitative research, was on numerous issues relating to their experiences working within a financial institution. The Credit Recovery Department which had nine separate divisions were particularly concerned about three main areas from survey results that they conduct yearly. The respondents to the survey were the call centre agents and team leaders. The employees surveyed felt that there was insufficient recognition for their contribution, the supervisor did not facilitate productive team engagements, and there was a lack of provision of formal and self-directed learning opportunities. These aspects were viewed as highly critical aspects of the employee-supervisor relationship and important to achieving set departmental objectives. Due to a lack of understanding of the cause of the perceptions captured by the survey, the main purpose of the study was to explore the employees’ attitudes, feelings, beliefs, experiences, reactions and concerns about the way their contributions were recognised, team engagements were facilitated, and the lack of formal and self-directed learning opportunities. From the ten questions that were asked, the three lowest scored questions were then put to the focus groups. The questions were tailored as open-ended, conversational questions with a specific focus on the three concerning areas. The first major theme that emerged from all focus groups is leadership and the style of leadership. Secondly, growth and development were a concern again for both call centre agents and team leaders, and issues were raised throughout the sessions, not only in response to the question on selfdirected learning. Further major themes that emerged were rewards and benefits, and lastly workload and systems. The findings from this study are anticipated to have important policy implications while meeting set standards for the employee-supervisor relationship status.
- Full Text:
- Date Issued: 2020
Exploring the motivational factors of millennials in the automotive sector in South Africa
- Authors: Walters, Ashraf
- Date: 2020
- Subjects: Automobile industry and trade -- South Africa , Employee motivation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50709 , vital:42388
- Description: Motivation in the workplace is the willingness of employees to exert high levels of effort in achieving the organisations goals and objectives. Motivation has been studied by psychologists and organisational experts throughout the ages and was consistently found that motivated employees provide organisations with improved productivity and a competitive edge. Millennials, born between the years of 1980 and 2000, are the biggest cohort since the baby boomer to enter the workplace. A significant amount of research was done on the characteristics of millennials but there is a limited amount of empirical research done on understanding and potentially improving motivation of millennials. The automotive industry is a key player and contributor to South Africa’s gross domestic product and employs a great number of people in direct and indirect jobs throughout the value chain. Against this backdrop, research was conducted within the automotive sector in the Gauteng and Eastern Cape (Nelson Mandela Bay) regions in South Africa aimed at exploring motivation under the context of leadership, communication, social responsibility, rewards and, given the tech savvy nature of millennials, the use of technology. This study was conducted under the positivistic paradigm, which employed a quantitative approach, by means of a questionnaire survey. The study and review of the literature by the researcher found that millennials value leadership which supports, and guides as oppose to enforces. Communication, which is transparent, concise but frequent. They are willing to make personal sacrifices working for an organisation who genuinely cares about Environment.Furthermore, millennials demand using technology to improve efficiency and interestingly, regards career development more than money as the most important and rewarding aspect. By understanding the motivational factors of millennials, Leaders can be equipped to keep them engaged, motivated and highly productive, after all, they are not only the future, but are fast becoming the present.
- Full Text:
- Date Issued: 2020
- Authors: Walters, Ashraf
- Date: 2020
- Subjects: Automobile industry and trade -- South Africa , Employee motivation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50709 , vital:42388
- Description: Motivation in the workplace is the willingness of employees to exert high levels of effort in achieving the organisations goals and objectives. Motivation has been studied by psychologists and organisational experts throughout the ages and was consistently found that motivated employees provide organisations with improved productivity and a competitive edge. Millennials, born between the years of 1980 and 2000, are the biggest cohort since the baby boomer to enter the workplace. A significant amount of research was done on the characteristics of millennials but there is a limited amount of empirical research done on understanding and potentially improving motivation of millennials. The automotive industry is a key player and contributor to South Africa’s gross domestic product and employs a great number of people in direct and indirect jobs throughout the value chain. Against this backdrop, research was conducted within the automotive sector in the Gauteng and Eastern Cape (Nelson Mandela Bay) regions in South Africa aimed at exploring motivation under the context of leadership, communication, social responsibility, rewards and, given the tech savvy nature of millennials, the use of technology. This study was conducted under the positivistic paradigm, which employed a quantitative approach, by means of a questionnaire survey. The study and review of the literature by the researcher found that millennials value leadership which supports, and guides as oppose to enforces. Communication, which is transparent, concise but frequent. They are willing to make personal sacrifices working for an organisation who genuinely cares about Environment.Furthermore, millennials demand using technology to improve efficiency and interestingly, regards career development more than money as the most important and rewarding aspect. By understanding the motivational factors of millennials, Leaders can be equipped to keep them engaged, motivated and highly productive, after all, they are not only the future, but are fast becoming the present.
- Full Text:
- Date Issued: 2020
Exploring the role of HRM in the ministry of health’s decentralisation policy
- Authors: Cekwane, Thulane Johannes
- Date: 2020
- Subjects: Personnel management
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/47490 , vital:40127
- Description: According to Rigoli and Dussault (2003), HR in the health sectors are regarded as strategic actors and are not entirely involved in the delivery of health services. Morgan–Javis (2015) further maintains that in 2011 decentralisation was launched with a view to decentralise health services from the Ministry of Health (MOH) to the Ministry of Local Government and Chieftainship Affairs (MOLGCA). There has been increased attention on the restructuring process of the health sector reform but little priority has been given as to how to decentralise key human resources functions. A guiding policy was developed and endorsed in 2014, but still excludes how these human resources functions are to be decentralised. Centralised human resources services is an impediment in the transformation process of improved health care services for the Basotho Nation (Morgan–Javis, 2015).Ulrich’s (1998) HR model formed the theoretical model of study.This study aimed to explore how the Human Resources (HR) functions support the decentralisation in the Ministry of Health. Data was collected through in-depth interviews. The sample consisted ofall eight (8) Directors from the Ministry of Health. These Directors were knowledgeable about phenomenon being studied. Thematic analysis was used to examine the main theme.The data collected through interviews emerged into different categories of themes from the interview data set such as Conceptualising decentralisation, HR’s role, Employee buy-in and Decentralisation and implementation
- Full Text:
- Date Issued: 2020
- Authors: Cekwane, Thulane Johannes
- Date: 2020
- Subjects: Personnel management
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/47490 , vital:40127
- Description: According to Rigoli and Dussault (2003), HR in the health sectors are regarded as strategic actors and are not entirely involved in the delivery of health services. Morgan–Javis (2015) further maintains that in 2011 decentralisation was launched with a view to decentralise health services from the Ministry of Health (MOH) to the Ministry of Local Government and Chieftainship Affairs (MOLGCA). There has been increased attention on the restructuring process of the health sector reform but little priority has been given as to how to decentralise key human resources functions. A guiding policy was developed and endorsed in 2014, but still excludes how these human resources functions are to be decentralised. Centralised human resources services is an impediment in the transformation process of improved health care services for the Basotho Nation (Morgan–Javis, 2015).Ulrich’s (1998) HR model formed the theoretical model of study.This study aimed to explore how the Human Resources (HR) functions support the decentralisation in the Ministry of Health. Data was collected through in-depth interviews. The sample consisted ofall eight (8) Directors from the Ministry of Health. These Directors were knowledgeable about phenomenon being studied. Thematic analysis was used to examine the main theme.The data collected through interviews emerged into different categories of themes from the interview data set such as Conceptualising decentralisation, HR’s role, Employee buy-in and Decentralisation and implementation
- Full Text:
- Date Issued: 2020
Factors influencing organisational commitment amongst generation Z in South Africa
- Authors: Masia, Thapelo
- Date: 2020
- Subjects: Staff Retention -- South Africa , Young adults -- Employment -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/50294 , vital:42093
- Description: In a world of constant change, organisations face demanding pressures and challenges. Now, more than ever, organisations need to optimise resources in maximising outcomes in order to maintain a competitive advantage. In doing so, it must be acknowledged that people remain the most valuable resource in achieving organisational success. This has led to a war for talent across and between organisations. In South Africa this situation is complicated for many reasons, including the fact that there is a skills shortage crisis faced in South Africa and because many experienced Baby Boomers are now reaching retirement age. This time is also marked by the entry of the newest member of the workforce, this being Generation Z. These considerations make it important for organisations to create relevant strategies to build and retain the organisational commitment of top talent, more specifically that of Generation Z. Organisational commitment is a key organisational consideration in driving employee behaviour and attitude through influencing performance, satisfaction, organisational citizenship and motivation. The aim of this study was to explore the factors influencing organisational commitment amongst Generation Z employees in the South African workplace. This is important in assisting organisations in developing and enhancing attraction and retention strategies for current and future talent.
- Full Text:
- Date Issued: 2020
- Authors: Masia, Thapelo
- Date: 2020
- Subjects: Staff Retention -- South Africa , Young adults -- Employment -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/50294 , vital:42093
- Description: In a world of constant change, organisations face demanding pressures and challenges. Now, more than ever, organisations need to optimise resources in maximising outcomes in order to maintain a competitive advantage. In doing so, it must be acknowledged that people remain the most valuable resource in achieving organisational success. This has led to a war for talent across and between organisations. In South Africa this situation is complicated for many reasons, including the fact that there is a skills shortage crisis faced in South Africa and because many experienced Baby Boomers are now reaching retirement age. This time is also marked by the entry of the newest member of the workforce, this being Generation Z. These considerations make it important for organisations to create relevant strategies to build and retain the organisational commitment of top talent, more specifically that of Generation Z. Organisational commitment is a key organisational consideration in driving employee behaviour and attitude through influencing performance, satisfaction, organisational citizenship and motivation. The aim of this study was to explore the factors influencing organisational commitment amongst Generation Z employees in the South African workplace. This is important in assisting organisations in developing and enhancing attraction and retention strategies for current and future talent.
- Full Text:
- Date Issued: 2020
Financial inclusion and food security nexus: Evidence from Southern African Development Community (SADC)
- Authors: Machili, Tharollo
- Date: 2020
- Subjects: Economic growth, development, planning , Finance -- Developing countries
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/49886 , vital:41813
- Description: Everywhere on the African continent, governments are starting to realize the crucial role of financial inclusion in mitigating poverty and contributing to sustainable and inclusive economic development and stability. Emerging evidence indicates that financial sector deepening is essential for facilitating economic development. The 2016 SADC financial inclusion strategy asserts that inclusive economic growth has a positive impact on the needy through minimizing income inequality and increasing employment Finmark Trust (2016). Recent developments in financial services for the low-income segment, specifically, reveals how financial inclusion can strengthen the dependence of a vulnerable and excluded population (Demirgüç-Kunt, Klapper, Singer, Ansar and Hess, 2017). As such, many countries within the continent now have national financial inclusion strategies and lead core initiatives to enhance financial markets. A number of researcher’s stress that financial inclusion, especially the use of digital financial services and mobile money services, can have developmental benefits Although studies fail to concur on the direction of the effect that financial inclusion has on economic development. It is worth noting that, even studies that do not find any evidence of the relationship between financial inclusion and economic development to support this hypothesis, also emphasize the prospect of attaining better outcomes through careful consideration of local needs
- Full Text:
- Date Issued: 2020
- Authors: Machili, Tharollo
- Date: 2020
- Subjects: Economic growth, development, planning , Finance -- Developing countries
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/49886 , vital:41813
- Description: Everywhere on the African continent, governments are starting to realize the crucial role of financial inclusion in mitigating poverty and contributing to sustainable and inclusive economic development and stability. Emerging evidence indicates that financial sector deepening is essential for facilitating economic development. The 2016 SADC financial inclusion strategy asserts that inclusive economic growth has a positive impact on the needy through minimizing income inequality and increasing employment Finmark Trust (2016). Recent developments in financial services for the low-income segment, specifically, reveals how financial inclusion can strengthen the dependence of a vulnerable and excluded population (Demirgüç-Kunt, Klapper, Singer, Ansar and Hess, 2017). As such, many countries within the continent now have national financial inclusion strategies and lead core initiatives to enhance financial markets. A number of researcher’s stress that financial inclusion, especially the use of digital financial services and mobile money services, can have developmental benefits Although studies fail to concur on the direction of the effect that financial inclusion has on economic development. It is worth noting that, even studies that do not find any evidence of the relationship between financial inclusion and economic development to support this hypothesis, also emphasize the prospect of attaining better outcomes through careful consideration of local needs
- Full Text:
- Date Issued: 2020
Foreign aid : in Africa and the middle east
- Authors: Mabaso, Sizakele Miki
- Date: 2020
- Subjects: Economic assistance -- Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/48742 , vital:41067
- Description: The aim of this dissertation is to study the nature of Foreign aid in African and Middle Eastern countries. Examining what Foreign aid is, how it is identified and defined, what causes the need for Foreign aid and how Foreign aid affects the population in Africa and The Middle East? The ongoing debate between developed and developing countries about the state African and Middle Eastern countries are in makes the need for this study timely. This research was based on an analysis of relevant literature that reviews Foreign aid from the perspective of both donor and recipient. The findings underline the behaviour of Foreign aid in Africa and the Middle East as determined by numerous variables. For example, health and education play a big role when evaluating Foreign aid in African and Middle Eastern countries. The notable conclusion from this research is that Foreign aid is a huge challenge for both developed and developing countries. In various African and Middle Eastern countries, Foreign aid has stimulated economic growth as much as it has undermined development in many economic aspects. For instance, the issues of health and epidemics such as the Ebola Virus that continue to take the lives of many in Africa and HIV/ AIDS that continues to take the lives of our youth.
- Full Text:
- Date Issued: 2020
- Authors: Mabaso, Sizakele Miki
- Date: 2020
- Subjects: Economic assistance -- Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/48742 , vital:41067
- Description: The aim of this dissertation is to study the nature of Foreign aid in African and Middle Eastern countries. Examining what Foreign aid is, how it is identified and defined, what causes the need for Foreign aid and how Foreign aid affects the population in Africa and The Middle East? The ongoing debate between developed and developing countries about the state African and Middle Eastern countries are in makes the need for this study timely. This research was based on an analysis of relevant literature that reviews Foreign aid from the perspective of both donor and recipient. The findings underline the behaviour of Foreign aid in Africa and the Middle East as determined by numerous variables. For example, health and education play a big role when evaluating Foreign aid in African and Middle Eastern countries. The notable conclusion from this research is that Foreign aid is a huge challenge for both developed and developing countries. In various African and Middle Eastern countries, Foreign aid has stimulated economic growth as much as it has undermined development in many economic aspects. For instance, the issues of health and epidemics such as the Ebola Virus that continue to take the lives of many in Africa and HIV/ AIDS that continues to take the lives of our youth.
- Full Text:
- Date Issued: 2020
Government size, labour productivity and economic growth in South Africa
- Authors: Mbaleki, Chuma Innocent
- Date: 2020
- Subjects: Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/48915 , vital:41170
- Description: This study investigates short-run and long-run effects of fiscal consolidation on labour productivity in South Africa using the autoregressive distributed lag bounds testing approach of cointegration. We use quarterly data collected in the period of 1994Q3 to 2017Q1. We disaggregate government expenditure as well as revenue and find a positive and significant long run relationship between revenue variables and labour productivity. This relationship is also positive and significant in the short run except for net tax variable, which seems to be growth contractive. The results further suggest a positive and significant long run relationship between government expenditure on health, public safety and order, culture and recreation as well as education and labour productivity. Government expenditure on education and health variables are also positive and significant in the short run, whilst expenditure on defense is negative and not significant both in the short run and long run.
- Full Text:
- Date Issued: 2020
- Authors: Mbaleki, Chuma Innocent
- Date: 2020
- Subjects: Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/48915 , vital:41170
- Description: This study investigates short-run and long-run effects of fiscal consolidation on labour productivity in South Africa using the autoregressive distributed lag bounds testing approach of cointegration. We use quarterly data collected in the period of 1994Q3 to 2017Q1. We disaggregate government expenditure as well as revenue and find a positive and significant long run relationship between revenue variables and labour productivity. This relationship is also positive and significant in the short run except for net tax variable, which seems to be growth contractive. The results further suggest a positive and significant long run relationship between government expenditure on health, public safety and order, culture and recreation as well as education and labour productivity. Government expenditure on education and health variables are also positive and significant in the short run, whilst expenditure on defense is negative and not significant both in the short run and long run.
- Full Text:
- Date Issued: 2020
Identifying the causes of widespread illegal dumping in Buffalo City Metropolitan Municipality and innovative waste management mechanism
- Authors: Brown, Drayton
- Date: 2020
- Subjects: Waste minimization -- law and legislation -- South Africa -- Buffalo City Metropolitan Municipality
- Language: English
- Type: Thesis , Masters , Degree
- Identifier: http://hdl.handle.net/10948/49767 , vital:41798
- Description: South Africa faces the daily challenge of illegal dumping and authorities cannot seem to contain the problem. This is particularly the case in Buffalo City Metropolitan Municipality (BCMM) as the same non-effective means of curbing illegal dumping is attempted again and again. This study sought to gain insight into why residents would illegally dump waste near their homes considering the numerous negative health and environmental consequences. While many studies have focused on the quantitative aspects of waste management and illegal dumping, none have been conducted in the Eastern Cape or BCMM or enquired as to how citizens felt about the phenomena. This research utilised in-depth semi-structured interviews to gain insight into the problem of illegal dumping through the lenses of both residents and BCMM staff members. One of the key themes within the findings of the study is the apathetic nature of citizens towards their environment. There are also two predominant ways illegal dumping sites form. The first is through ‘Systemic Dumping’ which arises through the lack of waste infrastructure in low income communities and the second is ‘Ad-hoc Illegal Dumping’which form when BCMM does not provide a timely waste management service.
- Full Text:
- Date Issued: 2020
- Authors: Brown, Drayton
- Date: 2020
- Subjects: Waste minimization -- law and legislation -- South Africa -- Buffalo City Metropolitan Municipality
- Language: English
- Type: Thesis , Masters , Degree
- Identifier: http://hdl.handle.net/10948/49767 , vital:41798
- Description: South Africa faces the daily challenge of illegal dumping and authorities cannot seem to contain the problem. This is particularly the case in Buffalo City Metropolitan Municipality (BCMM) as the same non-effective means of curbing illegal dumping is attempted again and again. This study sought to gain insight into why residents would illegally dump waste near their homes considering the numerous negative health and environmental consequences. While many studies have focused on the quantitative aspects of waste management and illegal dumping, none have been conducted in the Eastern Cape or BCMM or enquired as to how citizens felt about the phenomena. This research utilised in-depth semi-structured interviews to gain insight into the problem of illegal dumping through the lenses of both residents and BCMM staff members. One of the key themes within the findings of the study is the apathetic nature of citizens towards their environment. There are also two predominant ways illegal dumping sites form. The first is through ‘Systemic Dumping’ which arises through the lack of waste infrastructure in low income communities and the second is ‘Ad-hoc Illegal Dumping’which form when BCMM does not provide a timely waste management service.
- Full Text:
- Date Issued: 2020
Identifying the causes of widespread illegal dumping in buffalo city metropolitan municipality and innovative waste management mechanisms
- Authors: Brown, Drayton
- Date: 2020
- Subjects: Refuse and refuse disposal -- South Africa -- Eastern Cape , Municipal Services -- South Africa -- Eastern Cape Waste minimization -- South Africa -- Buffalo City Metropolitan Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50444 , vital:42168
- Description: South Africa faces the daily challenge of illegal dumping and authorities cannot seem to contain the problem. This is particularly the case in Buffalo City Metropolitan Municipality (BCMM) as the same non-effective means of curbing illegal dumping is attempted again and again. This study sought to gain insight into why residents would illegally dump waste near their homes considering the numerous negative health and environmental consequences. While many studies have focused on the quantitative aspects of waste management and illegal dumping, none have been conducted in the Eastern Cape or BCMM or enquired as to how citizens felt about the phenomena. This research utilised in-depth semi-structured interviews to gain insight into the problem of illegal dumping through the lenses of both residents and BCMM staff members. One of the key themes within the findings of the study is the apathetic nature of citizens towards their environment. There are also two predominant ways illegal dumping sites form. The first is through ‘Systemic Dumping’ which arises through the lack of waste infrastructure in low income communities and the second is ‘Ad-hoc Illegal Dumping’ which form when BCMM does not provide a timely waste management service.
- Full Text:
- Date Issued: 2020
- Authors: Brown, Drayton
- Date: 2020
- Subjects: Refuse and refuse disposal -- South Africa -- Eastern Cape , Municipal Services -- South Africa -- Eastern Cape Waste minimization -- South Africa -- Buffalo City Metropolitan Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50444 , vital:42168
- Description: South Africa faces the daily challenge of illegal dumping and authorities cannot seem to contain the problem. This is particularly the case in Buffalo City Metropolitan Municipality (BCMM) as the same non-effective means of curbing illegal dumping is attempted again and again. This study sought to gain insight into why residents would illegally dump waste near their homes considering the numerous negative health and environmental consequences. While many studies have focused on the quantitative aspects of waste management and illegal dumping, none have been conducted in the Eastern Cape or BCMM or enquired as to how citizens felt about the phenomena. This research utilised in-depth semi-structured interviews to gain insight into the problem of illegal dumping through the lenses of both residents and BCMM staff members. One of the key themes within the findings of the study is the apathetic nature of citizens towards their environment. There are also two predominant ways illegal dumping sites form. The first is through ‘Systemic Dumping’ which arises through the lack of waste infrastructure in low income communities and the second is ‘Ad-hoc Illegal Dumping’ which form when BCMM does not provide a timely waste management service.
- Full Text:
- Date Issued: 2020
Impact of change management on employee engagement
- Authors: Moche, Boitshoko
- Date: 2020
- Subjects: Personnel management Organizational change
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49703 , vital:41772
- Description: Change is inevitable and change is necessary; in order for organisations to remain competitive they have to keep on evolving, ensuring that the organisational vision and strategy are aligned to the organisation’s vision, importantly, that the employees have a fulfilling work experience in order to do their best and live up to the organisation’s values. In the high-pressured, agile work environment, it is necessary for the organisations to move their processes with the times, providing information on digital platforms while upskilling the employees and saving time. Employee engagement is defined as the force that drives the organisational success and when achieved it eventually leads to high morale, employee retention, employee trust and loyalty to the organisation and organisational performance The aim of the study was to investigate the impact of change management process on the employee engagement in the workplace. The three identified main factors were readiness for change, process of change and leadership involvement. Change initiatives have been reported to fail by 70% if not implemented effectively and can have a negative impact on how the employees receive the change. The mixed method study approach was used, starting with interviews with the four key players in the organisation to establish how they perceive change and gather new information. It was followed by a quantitative e-survey to departments which have had technological change in the past year. The empirical results showed that the there is a relationship between the factors of change and employee engagement. Importance of readiness for change was highlighted, supporting the need for an organisational analysis followed by a detailed change plan aligned to the organisational vision. Process of change had a positive significance for employee engagement while lack of leadership involvement showed the negative relationship to employee engagement. The findings show how change leadership should work in sync with organisational leadership at all times and should incorporate change management into the organisational DNA.
- Full Text:
- Date Issued: 2020
- Authors: Moche, Boitshoko
- Date: 2020
- Subjects: Personnel management Organizational change
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49703 , vital:41772
- Description: Change is inevitable and change is necessary; in order for organisations to remain competitive they have to keep on evolving, ensuring that the organisational vision and strategy are aligned to the organisation’s vision, importantly, that the employees have a fulfilling work experience in order to do their best and live up to the organisation’s values. In the high-pressured, agile work environment, it is necessary for the organisations to move their processes with the times, providing information on digital platforms while upskilling the employees and saving time. Employee engagement is defined as the force that drives the organisational success and when achieved it eventually leads to high morale, employee retention, employee trust and loyalty to the organisation and organisational performance The aim of the study was to investigate the impact of change management process on the employee engagement in the workplace. The three identified main factors were readiness for change, process of change and leadership involvement. Change initiatives have been reported to fail by 70% if not implemented effectively and can have a negative impact on how the employees receive the change. The mixed method study approach was used, starting with interviews with the four key players in the organisation to establish how they perceive change and gather new information. It was followed by a quantitative e-survey to departments which have had technological change in the past year. The empirical results showed that the there is a relationship between the factors of change and employee engagement. Importance of readiness for change was highlighted, supporting the need for an organisational analysis followed by a detailed change plan aligned to the organisational vision. Process of change had a positive significance for employee engagement while lack of leadership involvement showed the negative relationship to employee engagement. The findings show how change leadership should work in sync with organisational leadership at all times and should incorporate change management into the organisational DNA.
- Full Text:
- Date Issued: 2020
Impact of digital age on street traders in Buffalo City and preparation for future economic activity
- Authors: Mkonwana, Siyasanga Phiwe
- Date: 2020
- Subjects: LCSH LCSH
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49681 , vital:41770
- Description: The study was focusing on the street trading as a form of informal trade in Buffalo City, and how the digital age has impacted on the street traders. Street trading is a form of informal trade that takes place in many developing countries. It is mostly located in urban areas, towns and cities where there is foot traffic. Traditionally, street trading has not been recognised as contributing to the economy of a country (Robinson, 2002). The lack of economic acknowledgement has led to street trading issues being largely ignored or referred to urban managers (Lyons and Snoxell, 2005). Digitalisation has shifted the world’s paradigm and has impacted the business and its operations. The world is currently in the ‘digital age’, where everything is done (or will soon be done) through the use of technology such as cell phones, the internet of things (IoT), driverless cars, and three-dimensional (3D) technology (WEF, 2018). Technology also promote continuous new invention and innovation (World Trade Report [WTR], 2017). In the workplace, digitisation is estimated to have an increasingly negative impact on the labour market in the developing countries, leading to higher unemployment rates and low productivity (UNCTA, 2016). Semi-structured focused interviews were used to collect data for the research from 10 street traders in the BCMM area of the Eastern Cape, South Africa. The interviews were undertaken between November 2018 and January 2019. There are two predominant paradigms used for the research, namely the constructivist/ interpretative and the positivist/post-positivist paradigms (Cillisa, 2011). Data analysis was done through linking the empirical data to the propositions and interpretations were done in the last chapter.
- Full Text:
- Date Issued: 2020
Impact of digital age on street traders in Buffalo City and preparation for future economic activity
- Authors: Mkonwana, Siyasanga Phiwe
- Date: 2020
- Subjects: LCSH LCSH
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49681 , vital:41770
- Description: The study was focusing on the street trading as a form of informal trade in Buffalo City, and how the digital age has impacted on the street traders. Street trading is a form of informal trade that takes place in many developing countries. It is mostly located in urban areas, towns and cities where there is foot traffic. Traditionally, street trading has not been recognised as contributing to the economy of a country (Robinson, 2002). The lack of economic acknowledgement has led to street trading issues being largely ignored or referred to urban managers (Lyons and Snoxell, 2005). Digitalisation has shifted the world’s paradigm and has impacted the business and its operations. The world is currently in the ‘digital age’, where everything is done (or will soon be done) through the use of technology such as cell phones, the internet of things (IoT), driverless cars, and three-dimensional (3D) technology (WEF, 2018). Technology also promote continuous new invention and innovation (World Trade Report [WTR], 2017). In the workplace, digitisation is estimated to have an increasingly negative impact on the labour market in the developing countries, leading to higher unemployment rates and low productivity (UNCTA, 2016). Semi-structured focused interviews were used to collect data for the research from 10 street traders in the BCMM area of the Eastern Cape, South Africa. The interviews were undertaken between November 2018 and January 2019. There are two predominant paradigms used for the research, namely the constructivist/ interpretative and the positivist/post-positivist paradigms (Cillisa, 2011). Data analysis was done through linking the empirical data to the propositions and interpretations were done in the last chapter.
- Full Text:
- Date Issued: 2020
Inclusion in organisations following disability
- Authors: Durrheim, Zenita Beth
- Date: 2020
- Subjects: People with disabilities -- Employment -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/47818 , vital:40380
- Description: Given the prevalence of disability in South Africa and specifically amongst the working population, this study explores the experiences of individuals who have been rendered disabled following injury and have returned to work. This study used a qualitative research design, specifically from an interpretative perspective to gain an understanding of individuals’ experiences of inclusion in organisations following disability due to injury. The phenomenological approach was best suited to this study in terms of its provision of valuable data collection directly from the participants, based on their own unique experiences. The research methodology was based on a multiple case study approach. Semi-structured interviews were conducted with 11 identified participants through purposive sampling. Through thematic analysis, five themes of inclusion were identified including ‘supportive relationships’, ‘organisational support, accommodation and policies’, ‘nature of the working environment’, ‘work ability and financial implications’ and finally ‘personal well-being’. Furthermore, for each of the primary themes, 12 sub-themes were identified. These themes and sub-themes were explored in relation to participant experiences of inclusion as well as linking specific literature of inclusion, return-to-work and disability models to the themes presented. Linking the findings to existing theoretical models of inclusion provided context with many of the themes identified also evident within the theoretical models. The factors identified within the themes of inclusion were conceptualised at different systemic levels with eight factors identified at the macro-organisational level, nine factors at the meso-group level and eight factors at the micro-group level. These identified factors could aid organisations and policymakers to ensure the effective inclusion of individuals with disabilities in organisations.
- Full Text:
- Date Issued: 2020
- Authors: Durrheim, Zenita Beth
- Date: 2020
- Subjects: People with disabilities -- Employment -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/47818 , vital:40380
- Description: Given the prevalence of disability in South Africa and specifically amongst the working population, this study explores the experiences of individuals who have been rendered disabled following injury and have returned to work. This study used a qualitative research design, specifically from an interpretative perspective to gain an understanding of individuals’ experiences of inclusion in organisations following disability due to injury. The phenomenological approach was best suited to this study in terms of its provision of valuable data collection directly from the participants, based on their own unique experiences. The research methodology was based on a multiple case study approach. Semi-structured interviews were conducted with 11 identified participants through purposive sampling. Through thematic analysis, five themes of inclusion were identified including ‘supportive relationships’, ‘organisational support, accommodation and policies’, ‘nature of the working environment’, ‘work ability and financial implications’ and finally ‘personal well-being’. Furthermore, for each of the primary themes, 12 sub-themes were identified. These themes and sub-themes were explored in relation to participant experiences of inclusion as well as linking specific literature of inclusion, return-to-work and disability models to the themes presented. Linking the findings to existing theoretical models of inclusion provided context with many of the themes identified also evident within the theoretical models. The factors identified within the themes of inclusion were conceptualised at different systemic levels with eight factors identified at the macro-organisational level, nine factors at the meso-group level and eight factors at the micro-group level. These identified factors could aid organisations and policymakers to ensure the effective inclusion of individuals with disabilities in organisations.
- Full Text:
- Date Issued: 2020
Influence of the jobs fund on the unemployment rate in South Africa
- Authors: Banzana, Lubabalo
- Date: 2020
- Subjects: Unemployment--South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/47508 , vital:40119
- Description: Since the dawn of its democracy, South Africa has experienced multiple changes in its key economic policy. These changes were meant to address the poverty, inequality, and unemployment in the country. The post-1994 years have seen economic policies change from the Reconstruction and Development Programme (RDP) in 1994 to the Growth, Employment and Redistribution framework (GEAR) in 1996. Then came the Accelerated and Shared Growth Initiative for South Africa (AsgiSA) in 2006 and, most recently, the New Growth Path (NGP) and the National Development Plan (NDP) in 2010 and 2013, respectively (Chibba and Luiz, 2011). Despite numerous efforts made to change economic policy throughout the years, South Africa is still faced with the challenge of a high unemployment rate. To manage this issue, the South African government has introduced several interventions, such as the creation of a Jobs Fund in 2011, which meant that an initial investment amount of R9 billion was contributed by the government towards the attainment of its objectives. The research methodology used in this study was quantitative and, more specifically, based on the descriptive method of research.The primary objective of the research was to investigate the influence and effectiveness of the Jobs Fund through its job creation and skills development initiatives that were mechanisms to reduce the unemployment rate. The research aimed to assess the success of the Fund thus far in providing funding towards sustainable job creation and long-term employment. In addition, the study analysed the Fund’s influence in reducing in unemployment. In answering the primary objective of the research, it was not entirely possible to measure the influence of the Jobs Fund on the unemployment rate in South Africa, as other key factors need to be taken into consideration when making such an assessment. This is highlighted by the fact that, even though close to R7 billion has already gradually been committed to job creation activities by the government since 2011, the unemployment rate has continued to grow. Therefore, a study of the influence of the Jobs Fund on the unemployment rate would need take into consideration other key factors that influence unemployment.
- Full Text:
- Date Issued: 2020
- Authors: Banzana, Lubabalo
- Date: 2020
- Subjects: Unemployment--South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/47508 , vital:40119
- Description: Since the dawn of its democracy, South Africa has experienced multiple changes in its key economic policy. These changes were meant to address the poverty, inequality, and unemployment in the country. The post-1994 years have seen economic policies change from the Reconstruction and Development Programme (RDP) in 1994 to the Growth, Employment and Redistribution framework (GEAR) in 1996. Then came the Accelerated and Shared Growth Initiative for South Africa (AsgiSA) in 2006 and, most recently, the New Growth Path (NGP) and the National Development Plan (NDP) in 2010 and 2013, respectively (Chibba and Luiz, 2011). Despite numerous efforts made to change economic policy throughout the years, South Africa is still faced with the challenge of a high unemployment rate. To manage this issue, the South African government has introduced several interventions, such as the creation of a Jobs Fund in 2011, which meant that an initial investment amount of R9 billion was contributed by the government towards the attainment of its objectives. The research methodology used in this study was quantitative and, more specifically, based on the descriptive method of research.The primary objective of the research was to investigate the influence and effectiveness of the Jobs Fund through its job creation and skills development initiatives that were mechanisms to reduce the unemployment rate. The research aimed to assess the success of the Fund thus far in providing funding towards sustainable job creation and long-term employment. In addition, the study analysed the Fund’s influence in reducing in unemployment. In answering the primary objective of the research, it was not entirely possible to measure the influence of the Jobs Fund on the unemployment rate in South Africa, as other key factors need to be taken into consideration when making such an assessment. This is highlighted by the fact that, even though close to R7 billion has already gradually been committed to job creation activities by the government since 2011, the unemployment rate has continued to grow. Therefore, a study of the influence of the Jobs Fund on the unemployment rate would need take into consideration other key factors that influence unemployment.
- Full Text:
- Date Issued: 2020
Insight into the influence of the internet on the buying behaviour of new car customers during their decision-making process
- Authors: Dlamini, Andile
- Date: 2020
- Subjects: Consumer behavior -- South Africa , Decision making Electronic commerce
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50502 , vital:42205
- Description: The study investigates the influence of the internet on the buying behaviour of new cars customers during their decision-making process. The advent of the internet has transformed the manner customers search for information to support their purchase decision making process. The traditional purchase process for new cars has been impacted by the growth of the internet and other related digital technologies like mobile phones particularly smartphones. The ease of access to the internet has empowered consumers by promoting market transparency which has allowed customers to have influence on products and prices. Online shopping experience has conditioned consumer buying behaviour as they now research, select and buy new cars differently. The frequency of the dealership visits has significantly decreased as most of the time is spent online. As the result, the role of a salesperson in the new car buying decision process is becoming redundant and, in most instances, reduced to transactional dealmaker. The study explores how the phenomenon of the internet has radically changed the consumer buying behaviour and how this poses a threat to the future of the dealerships in their current form of brick and mortar as well as the role of a salesperson in the car buying process.
- Full Text:
- Date Issued: 2020
- Authors: Dlamini, Andile
- Date: 2020
- Subjects: Consumer behavior -- South Africa , Decision making Electronic commerce
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50502 , vital:42205
- Description: The study investigates the influence of the internet on the buying behaviour of new cars customers during their decision-making process. The advent of the internet has transformed the manner customers search for information to support their purchase decision making process. The traditional purchase process for new cars has been impacted by the growth of the internet and other related digital technologies like mobile phones particularly smartphones. The ease of access to the internet has empowered consumers by promoting market transparency which has allowed customers to have influence on products and prices. Online shopping experience has conditioned consumer buying behaviour as they now research, select and buy new cars differently. The frequency of the dealership visits has significantly decreased as most of the time is spent online. As the result, the role of a salesperson in the new car buying decision process is becoming redundant and, in most instances, reduced to transactional dealmaker. The study explores how the phenomenon of the internet has radically changed the consumer buying behaviour and how this poses a threat to the future of the dealerships in their current form of brick and mortar as well as the role of a salesperson in the car buying process.
- Full Text:
- Date Issued: 2020
Investigating the relationship between human resource practices and organisational commitment amongst financial advisors in an insurance company in Kwa-Zulu Natal
- Authors: Appasamy, Sherilyn
- Date: 2020
- Subjects: Financial services industry
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47514 , vital:40120
- Description: The insurance sector within the financial services industry faces a significant human capital dilemma due to its largely aging workforce. Over the last decade, the financial services industry has been plagued by enormous and complex change. This plethora of change is as a result of changing regulatory landscape, the evolving digitalisation of the world and the state of the declining youth African economy. This uncertainty and instability has the potential to impact the career aspirations of financial advisors in the insurance sector as they experience many hurdles to growth. This volatility also impacts organisations as attraction into the role diminishes. Human Resource Management practices which are meant to fulfill strategic partnership role within organisations are meant to guide business accordingly to attract and retain top talent. This paper presents an investigation of Human Resource Management (HRM) practices within an insurance company and the impact of Human Resources Management practices on the organisational commitment of financial advisors. An empirical study, consisting of an online questionnaire, was conducted amongst 102 employees from an insurance company in Kwa-Zulu Natal. The analysis revealed that the relationship of HRM practices to organisational commitment outcomes in the insurance company was exclusive in that only three of the five HRM practices being recruitment and selection; training and development; and workplace culture and climate, were found to be positively and significantly related to the organisational commitment of advisors. It was concluded that recruitment and selection plays an important role in matching the right skills, abilities and personality for the job. There is a critical need for the shift in focus from academy classroom learning to on-the-job practical training and mentorship from senior advisors. Thirdly, workplace climate and culture is a key determinant into whether an employee will stay and creating a space which is diverse, flexible and harnesses work-life integration will be more critical moving forward.
- Full Text:
- Date Issued: 2020
- Authors: Appasamy, Sherilyn
- Date: 2020
- Subjects: Financial services industry
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47514 , vital:40120
- Description: The insurance sector within the financial services industry faces a significant human capital dilemma due to its largely aging workforce. Over the last decade, the financial services industry has been plagued by enormous and complex change. This plethora of change is as a result of changing regulatory landscape, the evolving digitalisation of the world and the state of the declining youth African economy. This uncertainty and instability has the potential to impact the career aspirations of financial advisors in the insurance sector as they experience many hurdles to growth. This volatility also impacts organisations as attraction into the role diminishes. Human Resource Management practices which are meant to fulfill strategic partnership role within organisations are meant to guide business accordingly to attract and retain top talent. This paper presents an investigation of Human Resource Management (HRM) practices within an insurance company and the impact of Human Resources Management practices on the organisational commitment of financial advisors. An empirical study, consisting of an online questionnaire, was conducted amongst 102 employees from an insurance company in Kwa-Zulu Natal. The analysis revealed that the relationship of HRM practices to organisational commitment outcomes in the insurance company was exclusive in that only three of the five HRM practices being recruitment and selection; training and development; and workplace culture and climate, were found to be positively and significantly related to the organisational commitment of advisors. It was concluded that recruitment and selection plays an important role in matching the right skills, abilities and personality for the job. There is a critical need for the shift in focus from academy classroom learning to on-the-job practical training and mentorship from senior advisors. Thirdly, workplace climate and culture is a key determinant into whether an employee will stay and creating a space which is diverse, flexible and harnesses work-life integration will be more critical moving forward.
- Full Text:
- Date Issued: 2020
Management competencies of clinical and hospital managers in the eastern cape department of health: implications for further management training
- Authors: Chetty, Urvani
- Date: 2020
- Subjects: Medical personnel
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47509 , vital:40130
- Description: Healthcare has been identified as a basic need and one of the key economic drivers in South Africa (Pravin Gordhan, 2017). With the majority of South Africans reliant on the public health sector for the management, the prevention and cure of all their healthcare issues and needs come the dire requirement of exceptional skills from healthcare professionals. Hospital and clinical managers play the dual role of clinician and manager, often without proper management training. With the impending introduction of the National Health Insurance (NHI) and ever-challenging constraints of medico-legal litigation on healthcare, it is imperative that healthcare professionals are adequately equipped with the core management competencies. The aim of the study is to identify management competencies of Clinical and Hospital managers and establish an implication/indication for further management training. This study used competencies identified in healthcare management courses currently offered in South Africa in conjunction with literature reviewed. A sample population of Clinical and Hospital managers in the public sector of the Eastern Cape was used using a non-random purposive/judgement probability sampling technique–the “snowball” sampling technique. The questionnaire link (Questionpro) was distributed to all respondents via email and WhatsApp distribution followed from the Eastern Cape Department of Health Head Office to the Chief Executive Officers of hospitals in the Eastern Cape and the Human Resources Director of the Eastern Cape Department of Health. The online link was made available for completion; thereafter data was collated and analysed using the STATISTICA programme. Based on a literature review, the theoretical model proposed six core competencies-leadership, risk management, financial management, corporate governance and ethics, people/human resources management and quality and evidence-based management. Of the six competencies, Clinical and Hospital Managers exhibited Leadership, Corporate Governance and Ethics and Quality and Evidence-based Management in high levels. The qualitative analysis demonstrated respondents’ intentions to study further, often in management fields and shared a unanimous need for management training for better job efficacy and performance. The researcher has made recommendations to aid in improving management skills as well as areas for further research such as short courses and mentorship programmes and further comparative studies between the private and public sector. The study concluded that management competencies are significant for Clinical and Hospital Managers and should be addressed in the future to aid in better clinical outcomes.
- Full Text:
- Date Issued: 2020
- Authors: Chetty, Urvani
- Date: 2020
- Subjects: Medical personnel
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47509 , vital:40130
- Description: Healthcare has been identified as a basic need and one of the key economic drivers in South Africa (Pravin Gordhan, 2017). With the majority of South Africans reliant on the public health sector for the management, the prevention and cure of all their healthcare issues and needs come the dire requirement of exceptional skills from healthcare professionals. Hospital and clinical managers play the dual role of clinician and manager, often without proper management training. With the impending introduction of the National Health Insurance (NHI) and ever-challenging constraints of medico-legal litigation on healthcare, it is imperative that healthcare professionals are adequately equipped with the core management competencies. The aim of the study is to identify management competencies of Clinical and Hospital managers and establish an implication/indication for further management training. This study used competencies identified in healthcare management courses currently offered in South Africa in conjunction with literature reviewed. A sample population of Clinical and Hospital managers in the public sector of the Eastern Cape was used using a non-random purposive/judgement probability sampling technique–the “snowball” sampling technique. The questionnaire link (Questionpro) was distributed to all respondents via email and WhatsApp distribution followed from the Eastern Cape Department of Health Head Office to the Chief Executive Officers of hospitals in the Eastern Cape and the Human Resources Director of the Eastern Cape Department of Health. The online link was made available for completion; thereafter data was collated and analysed using the STATISTICA programme. Based on a literature review, the theoretical model proposed six core competencies-leadership, risk management, financial management, corporate governance and ethics, people/human resources management and quality and evidence-based management. Of the six competencies, Clinical and Hospital Managers exhibited Leadership, Corporate Governance and Ethics and Quality and Evidence-based Management in high levels. The qualitative analysis demonstrated respondents’ intentions to study further, often in management fields and shared a unanimous need for management training for better job efficacy and performance. The researcher has made recommendations to aid in improving management skills as well as areas for further research such as short courses and mentorship programmes and further comparative studies between the private and public sector. The study concluded that management competencies are significant for Clinical and Hospital Managers and should be addressed in the future to aid in better clinical outcomes.
- Full Text:
- Date Issued: 2020
Microfinances efficiencies in promoting sustainability of women owned SMMEs in Port Elizabeth
- Authors: Koti, Kundai
- Date: 2020
- Subjects: Microfinance -- South Africa -- Eastern Cape , Women owned business enterprises
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/49870 , vital:41811
- Description: Microfinance is considered to be a vital catalyst for the sustainability of small, micro and medium enterprises (SMMEs).The low economic growth of South Africa emerging from the 2008 Global Financia Crisis makes the contribution made by microfinance is of particular importance. However, the SMME sector of the economy is plagued by a high rate of business failure. In an effort to improve the current situation, the purpose of this study was to identify which aspects of microfinance are vital and which business practices are essential to enhance business performance and achieve sustainability. The effectiveness of microfinance, with a deeper insight into what other factors aid in enhancing the sustainability of women owned SMMEs, were investigated. The study was carried out as an explorative, multiple, case study using qualitative methods of data collection. Qualitative data were collected using semi-structured interviews with three managers of microfinance institutions (MFIs), and open-ended questionnaires with 21 female owners of SMMEs in Port Elizabeth, Nelson Mandela Bay. Nonprobability, purposive sampling was used. Data were analysed by means of thematic analysis and coding.
- Full Text:
- Date Issued: 2020
- Authors: Koti, Kundai
- Date: 2020
- Subjects: Microfinance -- South Africa -- Eastern Cape , Women owned business enterprises
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/49870 , vital:41811
- Description: Microfinance is considered to be a vital catalyst for the sustainability of small, micro and medium enterprises (SMMEs).The low economic growth of South Africa emerging from the 2008 Global Financia Crisis makes the contribution made by microfinance is of particular importance. However, the SMME sector of the economy is plagued by a high rate of business failure. In an effort to improve the current situation, the purpose of this study was to identify which aspects of microfinance are vital and which business practices are essential to enhance business performance and achieve sustainability. The effectiveness of microfinance, with a deeper insight into what other factors aid in enhancing the sustainability of women owned SMMEs, were investigated. The study was carried out as an explorative, multiple, case study using qualitative methods of data collection. Qualitative data were collected using semi-structured interviews with three managers of microfinance institutions (MFIs), and open-ended questionnaires with 21 female owners of SMMEs in Port Elizabeth, Nelson Mandela Bay. Nonprobability, purposive sampling was used. Data were analysed by means of thematic analysis and coding.
- Full Text:
- Date Issued: 2020
National Wool Growers Association programme for communal farmers in Amahlathi local Municipality
- Authors: Yeki, Precious Nomantande
- Date: 2020
- Subjects: Farmers -- South Africa -- Eastern Cape , Wool industry – South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/50676 , vital:42331
- Description: By 2030, the majority of the world's population will live in urban areas and the farming populations we see today will be less. For the foreseeable future, meeting the needs of the future means confronting the problems that small farmers face in their daily struggle. The South African experience in relation to the agricultural sector is still principally dualistic, comprising of the large-scale commercial farming dominated by white farmers as well as small-scale sectors dominated by black farmers and this is distinctive in the local context of writings on agricultural and rural development. As a result, the government has adopted various approaches to promote Transformation in the sector, with mixed results. The well-known are the agricultural development programmes and black farmer empowerment programmes which also include land reform. This paper reviews one of the agricultural development programmes which seek to empower small holder farmers. The study assesses the impact of the National Wool Growers Association (NWGA) Wool Programme on the communal farmers productivity and agricultural income in Amahlathi Local Municipality. The NWGA has been the custodian for transformation and it has been a good vehicle to represent all wool producers in South Africa. The research discovered that the programme has a positive influence on productivity and agricultural income, yet there is a room for improvement both for the NWGA and the government. It was highlighted that the programme offers extension services, infrastructure for shearing shed, wool and carcass competition, shearing training to both shearers and wool farmers. The study also found that women and youth need to be included, in the programme.
- Full Text:
- Date Issued: 2020
- Authors: Yeki, Precious Nomantande
- Date: 2020
- Subjects: Farmers -- South Africa -- Eastern Cape , Wool industry – South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/50676 , vital:42331
- Description: By 2030, the majority of the world's population will live in urban areas and the farming populations we see today will be less. For the foreseeable future, meeting the needs of the future means confronting the problems that small farmers face in their daily struggle. The South African experience in relation to the agricultural sector is still principally dualistic, comprising of the large-scale commercial farming dominated by white farmers as well as small-scale sectors dominated by black farmers and this is distinctive in the local context of writings on agricultural and rural development. As a result, the government has adopted various approaches to promote Transformation in the sector, with mixed results. The well-known are the agricultural development programmes and black farmer empowerment programmes which also include land reform. This paper reviews one of the agricultural development programmes which seek to empower small holder farmers. The study assesses the impact of the National Wool Growers Association (NWGA) Wool Programme on the communal farmers productivity and agricultural income in Amahlathi Local Municipality. The NWGA has been the custodian for transformation and it has been a good vehicle to represent all wool producers in South Africa. The research discovered that the programme has a positive influence on productivity and agricultural income, yet there is a room for improvement both for the NWGA and the government. It was highlighted that the programme offers extension services, infrastructure for shearing shed, wool and carcass competition, shearing training to both shearers and wool farmers. The study also found that women and youth need to be included, in the programme.
- Full Text:
- Date Issued: 2020
Needs analysis for a shared economy model within critical spare parts inventory management
- Authors: Macfarlane, Shane
- Date: 2020
- Subjects: Spare parts -- Management , Inventory control
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48775 , vital:41071
- Description: The lack of spare parts is the predominant reason for machine downtime in organisations. The financial burden of holding spare parts coupled with long delivery times can severely hamper a factory’s attempt to prevent high levels of machine downtime. With the poor management of spare parts, breakdowns become lengthy as the lead times for the delivery of spare parts from an original equipment manufacturer (OEM) may be very long. The productivity and profitability of an organisation are affected by the non-availability of spare parts. Mobley, Higgins and Wikoff (2008, p.2.64) describe critical spare parts (CSP) as spares used on critical machines that are always required to be in stock to receive reduced insurance premiums and hedge against lost production downtime due to machine failures. A shared economy model (SEM) was proposed as a possible solution to some of the problems related to spare parts availability. Botsman and Rogers (2010a) regard the shared economy as the innovative sharing of underutilised assets and facilities. The main research objective (ROM) of this study was to determine the viability and acceptance of using a shared economy model (SEM) within the realm of critical spare parts (CSP) management in the automotive manufacturing sector. To achieve the ROM several secondary objectives were set. A literature review discussed CSP, inventory management models and SEMs. This study used qualitative analysis as it was exploratory and appropriate for studies in which the researcher was unaware of the significant variables to investigate. Qualitative researchers tend to focus on a few participants who can clarify a phenomenon under investigation. To achieve the main research objective (ROM), interviews were conducted with relevant participants from the automotive manufacturing sector. The interviews were semi-structured and the researcher made use of an interview protocol. A sample size of eight was chosen for the research. The sample frame for this research was the East London automotive manufacturing sector. The sessions were audio-recorded and later transcribed verbatim into a text format for analysis via ATLAS.ti software. A grounded theory approach was used for the collection and analysis of the data. Empirical research and analysis revealed eight emergent themes pertinent to the ROM. Themes were categorised as Category 1 for critical spare parts (CSP) and Category for 2 for shared economy models (SEMs), and discussed in Chapter 4. The study concluded with the view that a shared economy model (SEM) for critical spare parts (CSP) inventory management in the East London automotive manufacturing sector was viable and acceptable, provided that it was managed correctly. Future research was suggested to address the economic feasibility of a SEM for CSP inventory management.
- Full Text:
- Date Issued: 2020
- Authors: Macfarlane, Shane
- Date: 2020
- Subjects: Spare parts -- Management , Inventory control
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48775 , vital:41071
- Description: The lack of spare parts is the predominant reason for machine downtime in organisations. The financial burden of holding spare parts coupled with long delivery times can severely hamper a factory’s attempt to prevent high levels of machine downtime. With the poor management of spare parts, breakdowns become lengthy as the lead times for the delivery of spare parts from an original equipment manufacturer (OEM) may be very long. The productivity and profitability of an organisation are affected by the non-availability of spare parts. Mobley, Higgins and Wikoff (2008, p.2.64) describe critical spare parts (CSP) as spares used on critical machines that are always required to be in stock to receive reduced insurance premiums and hedge against lost production downtime due to machine failures. A shared economy model (SEM) was proposed as a possible solution to some of the problems related to spare parts availability. Botsman and Rogers (2010a) regard the shared economy as the innovative sharing of underutilised assets and facilities. The main research objective (ROM) of this study was to determine the viability and acceptance of using a shared economy model (SEM) within the realm of critical spare parts (CSP) management in the automotive manufacturing sector. To achieve the ROM several secondary objectives were set. A literature review discussed CSP, inventory management models and SEMs. This study used qualitative analysis as it was exploratory and appropriate for studies in which the researcher was unaware of the significant variables to investigate. Qualitative researchers tend to focus on a few participants who can clarify a phenomenon under investigation. To achieve the main research objective (ROM), interviews were conducted with relevant participants from the automotive manufacturing sector. The interviews were semi-structured and the researcher made use of an interview protocol. A sample size of eight was chosen for the research. The sample frame for this research was the East London automotive manufacturing sector. The sessions were audio-recorded and later transcribed verbatim into a text format for analysis via ATLAS.ti software. A grounded theory approach was used for the collection and analysis of the data. Empirical research and analysis revealed eight emergent themes pertinent to the ROM. Themes were categorised as Category 1 for critical spare parts (CSP) and Category for 2 for shared economy models (SEMs), and discussed in Chapter 4. The study concluded with the view that a shared economy model (SEM) for critical spare parts (CSP) inventory management in the East London automotive manufacturing sector was viable and acceptable, provided that it was managed correctly. Future research was suggested to address the economic feasibility of a SEM for CSP inventory management.
- Full Text:
- Date Issued: 2020
Organisational influences and the effects on female advancement within a South African technology organisation
- Authors: Hare, Claire Kim
- Date: 2020
- Subjects: Women in technology -- South Africa -- Eastern Cape.
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48136 , vital:40503
- Description: The underrepresentation of females within various sectors, specifically the technology industry, remains a concern. Even though there is progression regarding the representation of women in the technology industry, females and other diverse groups are still underrepresented within the IT workforce. Globally, women make up only 25% of technology workers and only 23% of technology workers in South Africa are female. The underrepresentation of women in technology jobs results in the industry lacking an immense amount of brainpower and the potential for innovation. Against this background, the primary objective of this study was to identify the impact that the organisational influences i.e. leadership, organisational culture, barriers and organisational change management has on the advancement of females within a technology organisation. This study was conducted within a South African technology organisation located within the Eastern Cape region. A quantitative approach was adopted, and purposive sampling was used to draw the sample of approximately three hundred personnel, including all managers and employees, within the South African technology organisation for this study. Various findings emerged in terms of the research questions about whether the organisational influences of leadership, organisational culture, barriers and organisational change management has an impact on the advancement of females within the technology organisation. The empirical results revealed that leadership and organisational change management have the strongest positive influence on the advancement of females within the organisation. A key finding within this study is that leadership within the organisation does not promote female advancement. Since literature suggests that leadership is instrumental in shaping the organisational culture of an organisation, the focus of the organisation should be on equipping leadership with the knowledge and skills to influence the rest of the organisation regarding gender equality. An additional recommendation is that the women who currently occupy leadership positions within the organisation could mentor other females to overcome or cope with prejudice and gender experienced.
- Full Text:
- Date Issued: 2020
- Authors: Hare, Claire Kim
- Date: 2020
- Subjects: Women in technology -- South Africa -- Eastern Cape.
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48136 , vital:40503
- Description: The underrepresentation of females within various sectors, specifically the technology industry, remains a concern. Even though there is progression regarding the representation of women in the technology industry, females and other diverse groups are still underrepresented within the IT workforce. Globally, women make up only 25% of technology workers and only 23% of technology workers in South Africa are female. The underrepresentation of women in technology jobs results in the industry lacking an immense amount of brainpower and the potential for innovation. Against this background, the primary objective of this study was to identify the impact that the organisational influences i.e. leadership, organisational culture, barriers and organisational change management has on the advancement of females within a technology organisation. This study was conducted within a South African technology organisation located within the Eastern Cape region. A quantitative approach was adopted, and purposive sampling was used to draw the sample of approximately three hundred personnel, including all managers and employees, within the South African technology organisation for this study. Various findings emerged in terms of the research questions about whether the organisational influences of leadership, organisational culture, barriers and organisational change management has an impact on the advancement of females within the technology organisation. The empirical results revealed that leadership and organisational change management have the strongest positive influence on the advancement of females within the organisation. A key finding within this study is that leadership within the organisation does not promote female advancement. Since literature suggests that leadership is instrumental in shaping the organisational culture of an organisation, the focus of the organisation should be on equipping leadership with the knowledge and skills to influence the rest of the organisation regarding gender equality. An additional recommendation is that the women who currently occupy leadership positions within the organisation could mentor other females to overcome or cope with prejudice and gender experienced.
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- Date Issued: 2020