- Title
- Accomodation managers' perceptions towards disability service provision
- Creator
- Ferreira, Erika
- Subject
- People with disabilities--Travel--South africa People with disabilities--Services for--South africa Tourism--Social Aspects
- Date Issued
- 2016
- Date
- 2016
- Type
- Thesis
- Type
- Masters
- Type
- MPhil
- Identifier
- http://hdl.handle.net/10948/5473
- Identifier
- vital:20848
- Description
- It is increasingly recognized that travellers with disabilities are becoming an important emerging market segment in the tourism industry worldwide. As the demand for accessible tourism increases, the need for accessible accommodation and disability service provision grows. A search of the international and South African tourism literature revealed few studies with a focus on the supply side of accessible accommodation for persons with disabilities, in particular from the perspective of accommodation managers towards disability service provision. To obtain a broad understanding of the perceptions of accommodation managers towards disability service provision in the Nelson Mandela Bay Metropolitan Municipal area is a challenge which needs to be investigated. From the literature overview it was possible to conceptualize disability; provide a background on existing international and national policies as well as legislative frameworks required in creating an accessible environment that is conducive for persons with disabilities; identify commonalities that exist in supply side literature findings of accessible tourism and to ascertain South African initiatives introduced to create accessible tourist accommodation. This enabled the researcher to develop a research instrument to explore the perceptions of accommodation managers towards servicing the needs of persons with disabilities and the perceptions of accommodation managers towards the importance of disability provision.The primary objective of this exploratory study is to investigate the perceptions of accommodation managers towards disability service provision. A framework to investigate this was developed and three hypotheses formulated and empirically tested. The results of the descriptive statistics showed that, overall, the different aspects of disability service provision were perceived positively and as important. Further data analysis revealed a statistical significant relationship between the respondents’ employment position or function within the accommodation establishment, and the perceptions of accommodation managers towards disability service provision. A statistical significant relationship between the age of respondents, and the perceived importance of disability service provision was shown. Two of the three hypotheses were accepted. The data gathered in this study is important as it indicated that accommodation managers are aware that people with disabilities require certain levels of accessibility when planning trips. As all exploratory research, this study proposes further research to discover the constraints faced by accommodation managers to service the needs of persons with disabilities.
- Format
- xv, 217 leaves
- Format
- Publisher
- Nelson Mandela Metropolitan University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela Metropolitan University
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