A framework for enhancing compliance with Employee Performance Management and Development Systems(EPMDS) among public sector doctors in BCMM health facilities
- Bayeni, Luvuyo Lonwabo Precious
- Authors: Bayeni, Luvuyo Lonwabo Precious
- Date: 2020
- Subjects: Performance -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47520 , vital:40116
- Description: This research explored an employee performance management and development system in the context of the public health centres in the Eastern Cape Province of South Africa. The study reviewed the literature on EPMDS in the public health sector of South Africa, noting the shortfalls, challenges, and ways in which it could be improved. The major findings from the study include the need to review the entire policy, revise the pay-scales, and co-create a new EPMDS policy creating space for the representation of the views of the employees. Without completing the development and performance evaluation, grade progression cannot be implemented despite years of service; hence the problem doctors face with their salary levels. The current EPMDS was found to be ineffective due to the wide discrepancy that exists between doctors and other health professionals in public health institutions. Among the commitment motivators highlighted by the respondents, was the need to develop an organisational culture that permits employees to recognise that they are appreciated. Future research must consider using mixed research methods, in the context of other South African Provinces and include a larger sample of research participants.
- Full Text:
- Date Issued: 2020
- Authors: Bayeni, Luvuyo Lonwabo Precious
- Date: 2020
- Subjects: Performance -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47520 , vital:40116
- Description: This research explored an employee performance management and development system in the context of the public health centres in the Eastern Cape Province of South Africa. The study reviewed the literature on EPMDS in the public health sector of South Africa, noting the shortfalls, challenges, and ways in which it could be improved. The major findings from the study include the need to review the entire policy, revise the pay-scales, and co-create a new EPMDS policy creating space for the representation of the views of the employees. Without completing the development and performance evaluation, grade progression cannot be implemented despite years of service; hence the problem doctors face with their salary levels. The current EPMDS was found to be ineffective due to the wide discrepancy that exists between doctors and other health professionals in public health institutions. Among the commitment motivators highlighted by the respondents, was the need to develop an organisational culture that permits employees to recognise that they are appreciated. Future research must consider using mixed research methods, in the context of other South African Provinces and include a larger sample of research participants.
- Full Text:
- Date Issued: 2020
An Analysis of the Impact of Industry 4.0 on the Motor Industry in the Eastern Cape
- Authors: Dorothy, Liesel
- Date: 2020
- Subjects: Motor vehicle industry -- South Africa -- Eastern Cape.
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47721 , vital:40329
- Description: Over the past decade we have noted the accelerated development in information technology which has resulted in the internet moving from merely connecting people via computers to its connections now being extended to connect virtually everything. It has changed the daily lives of humans, from how we communicate with each other and drive our vehicles to how we work as well. These advancements in technology have created smart technologies which give organisations and countries a competitive advantage when implemented. Developed countries in Europe and North America have invested significant sums of money in order to speed up the implementation of industry 4.0 given the benefits that can be derived from it. Literature on industry 4.0 is on the rise, however not many studies have been conducted in Africa or South Africa. The purpose of this research is to analyse the impact that industry 4.0 technologies have on the operational performance of an organisation in the automotive industry in the Eastern Cape in South Africa. The effects of these technologies on the operational performance of an organisation will be assessed on the key performance measures of: speed, flexibility, quality, delivery dependability and cost. The study also seeks to define a guideline for organisations to use who wish to implement these technologies into their operations. A literature review on the subject was conducted as well as an empirical investigation. The results from both the literature review and the empirical investigation found that the operational performance of an organisation improves with the implementation of technology.
- Full Text:
- Date Issued: 2020
- Authors: Dorothy, Liesel
- Date: 2020
- Subjects: Motor vehicle industry -- South Africa -- Eastern Cape.
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47721 , vital:40329
- Description: Over the past decade we have noted the accelerated development in information technology which has resulted in the internet moving from merely connecting people via computers to its connections now being extended to connect virtually everything. It has changed the daily lives of humans, from how we communicate with each other and drive our vehicles to how we work as well. These advancements in technology have created smart technologies which give organisations and countries a competitive advantage when implemented. Developed countries in Europe and North America have invested significant sums of money in order to speed up the implementation of industry 4.0 given the benefits that can be derived from it. Literature on industry 4.0 is on the rise, however not many studies have been conducted in Africa or South Africa. The purpose of this research is to analyse the impact that industry 4.0 technologies have on the operational performance of an organisation in the automotive industry in the Eastern Cape in South Africa. The effects of these technologies on the operational performance of an organisation will be assessed on the key performance measures of: speed, flexibility, quality, delivery dependability and cost. The study also seeks to define a guideline for organisations to use who wish to implement these technologies into their operations. A literature review on the subject was conducted as well as an empirical investigation. The results from both the literature review and the empirical investigation found that the operational performance of an organisation improves with the implementation of technology.
- Full Text:
- Date Issued: 2020
An evaluation of the organisational performance of members of the district based support team in inclusive education – a case study of the Grahamstown circuit
- Authors: Dyantyi, Khona
- Date: 2020
- Subjects: Education -- South Africa -- Grahamstown -- Administration
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47868 , vital:40391
- Description: Inclusive learning around the world takes into account both the rights of learners and how education systems can adapt in just and equitable ways to respond to learner differences. White Paper 6, launched by the Department of Education in 2001, has been praised in this regard as a groundbreaking post-Apartheid strategy that provides the vision and basis for turning the fragmented and unequal education system in South Africa into one that is inclusive. This represents a fundamental change from an academic placement process throughout the education system to an influx of educational support services. This study specifically explores how one Eastern Cape District Based Support Team perceives its roles and responsibilities. To investigate these viewpoints, a qualitative research model was used within an interpretive framework. For the choice of participants in the study, purposeful sampling methods were used. Data was collected and analysed using thematic data analysis through semi-structured individual interviews and a single focus group interview. The following key findings were revealed in the results. On the one hand, there are significant factors that allow the efficacy of District Based Support Teams as enabling agents of inclusion to be supported. These include: • A substantial degree of alignment between inclusive education theory and current inclusive education policy; • Enabling inclusive education policy and guidelines; • The interpretation of inclusive education by research participants and the goals of inclusive education are aligned with the policy they see as a framework to direct and encourage their practice; • The District Based Support Team's view of their position is basically that of support service with the primary responsibility to allow inclusive learning to be implemented. On the other hand, structural debilitating factors substantially weaken these teams ' effectiveness. These include:South African School and Administration Management System • Early identification of obstacles and admission age • Budget • Support tools/ equipment • Human Resources - human and physical resources • The unproductive inclusion of special schools as resource centres in the District Based Support Teams. • Poor infrastructure • Coordination and cooperation with the National DoE to enforce IE policies. Years after its adoption, the key challenge remains the translation of encouraging policy language into practical action at all levels of the process within the broader context of the failure of Inclusive Education Policy to have any significant impact on the education system. At the district level, it needs innovative leadership across the Specialised Education Support Unit (including District Based Teams and Special School Resource Centers) and firm management within it to allow organisational coordination and intersectoral cooperation within an integrated community context.
- Full Text:
- Date Issued: 2020
- Authors: Dyantyi, Khona
- Date: 2020
- Subjects: Education -- South Africa -- Grahamstown -- Administration
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47868 , vital:40391
- Description: Inclusive learning around the world takes into account both the rights of learners and how education systems can adapt in just and equitable ways to respond to learner differences. White Paper 6, launched by the Department of Education in 2001, has been praised in this regard as a groundbreaking post-Apartheid strategy that provides the vision and basis for turning the fragmented and unequal education system in South Africa into one that is inclusive. This represents a fundamental change from an academic placement process throughout the education system to an influx of educational support services. This study specifically explores how one Eastern Cape District Based Support Team perceives its roles and responsibilities. To investigate these viewpoints, a qualitative research model was used within an interpretive framework. For the choice of participants in the study, purposeful sampling methods were used. Data was collected and analysed using thematic data analysis through semi-structured individual interviews and a single focus group interview. The following key findings were revealed in the results. On the one hand, there are significant factors that allow the efficacy of District Based Support Teams as enabling agents of inclusion to be supported. These include: • A substantial degree of alignment between inclusive education theory and current inclusive education policy; • Enabling inclusive education policy and guidelines; • The interpretation of inclusive education by research participants and the goals of inclusive education are aligned with the policy they see as a framework to direct and encourage their practice; • The District Based Support Team's view of their position is basically that of support service with the primary responsibility to allow inclusive learning to be implemented. On the other hand, structural debilitating factors substantially weaken these teams ' effectiveness. These include:South African School and Administration Management System • Early identification of obstacles and admission age • Budget • Support tools/ equipment • Human Resources - human and physical resources • The unproductive inclusion of special schools as resource centres in the District Based Support Teams. • Poor infrastructure • Coordination and cooperation with the National DoE to enforce IE policies. Years after its adoption, the key challenge remains the translation of encouraging policy language into practical action at all levels of the process within the broader context of the failure of Inclusive Education Policy to have any significant impact on the education system. At the district level, it needs innovative leadership across the Specialised Education Support Unit (including District Based Teams and Special School Resource Centers) and firm management within it to allow organisational coordination and intersectoral cooperation within an integrated community context.
- Full Text:
- Date Issued: 2020
Assessing factors that mitigate business risks in the operations of emerging black-owned businesses in Mthatha, Eastern Cape
- Authors: Bovungana, Afrika Khanyiso
- Date: 2020
- Subjects: Business enterprises, Black
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47502 , vital:40121
- Description: The study sought to assessfactors that mitigate business risks in the operations of emerging black-owned businesses in Mthatha, Eastern Cape. Small businesses in the country are significant contributorsto the South African economy,as they provide employment and development opportunities to disadvantaged communities. Many of these businesses are operationalbut have no formal systems in place to operate effectively. The lack of proper operating procedures can result ininefficiencies that often lead to the collapse and eventual failure of these businesses. Van Vuuren,a professor at the University of Pretoria,mentionedin a round table dialogue that in South Africa the early stage entrepreneurial activity rate has been recorded as9.2% whereas in similar developing economies such as Brazil early stage entrepreneurialactivity isapproximately 40%. The study utilised a quantitative research design and employed a Likert scale questionnaire on a sample of 64 black-owned small, medium and micro enterprises (SMMEs) chosen by means of a random probability samplingmethod. QuestionPro was used to analyse the data and discuss the findings of the study.The various factors identified and highlighted indicate the integral challenges faced by the black-owned SMMEs remain prevalent. The success or failure is dependent on dynamic interventions that are taken into consideration and implemented for the improvement of the environment and business life cycle of black-owned businesses.
- Full Text:
- Date Issued: 2020
- Authors: Bovungana, Afrika Khanyiso
- Date: 2020
- Subjects: Business enterprises, Black
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47502 , vital:40121
- Description: The study sought to assessfactors that mitigate business risks in the operations of emerging black-owned businesses in Mthatha, Eastern Cape. Small businesses in the country are significant contributorsto the South African economy,as they provide employment and development opportunities to disadvantaged communities. Many of these businesses are operationalbut have no formal systems in place to operate effectively. The lack of proper operating procedures can result ininefficiencies that often lead to the collapse and eventual failure of these businesses. Van Vuuren,a professor at the University of Pretoria,mentionedin a round table dialogue that in South Africa the early stage entrepreneurial activity rate has been recorded as9.2% whereas in similar developing economies such as Brazil early stage entrepreneurialactivity isapproximately 40%. The study utilised a quantitative research design and employed a Likert scale questionnaire on a sample of 64 black-owned small, medium and micro enterprises (SMMEs) chosen by means of a random probability samplingmethod. QuestionPro was used to analyse the data and discuss the findings of the study.The various factors identified and highlighted indicate the integral challenges faced by the black-owned SMMEs remain prevalent. The success or failure is dependent on dynamic interventions that are taken into consideration and implemented for the improvement of the environment and business life cycle of black-owned businesses.
- Full Text:
- Date Issued: 2020
Cloud computing for competitive advantage: A case of rural SMEs in the Eastern Cape Province of South Africa
- Authors: Mpongwana , Mbongo Mhlanga
- Date: 2020
- Subjects: Cloud computing -- Economic aspects , Business enterprises -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50415 , vital:42166
- Description: The emergence of new ICTs over the past decades has had a substantial impact on commerce and to societies in general. However, the high costs and the relevant skills and expertise that are associated with the implementation and maintenance of the latest ICTs impedes SMEs from taking full advantage of their use. The introduction and adoption of cloud computing has addressed some of these challenges for SMEs. Despite this, SMEs in rural South Africa have not fully adopted or realized the advantages of cloud computing, which could be owing to a number of factors.The aim of this study was to explore how rural SMEs in the Eastern Cape Province of South Africa can leverage on the capabilities of cloud computing for competitive advantage. The study adopted an interpretivist, quantitative approach to identifying the enablers and barriers of cloud computing adoption. The research population was defined as all the SMEs that operate outside of Buffalo City and Nelson Mandela Bay Metropolitan Municipalities. Convenience and snowball sampling techniques were used as non-probability sampling methods. Data was collected from the participants using a structured self-administered online questionnaire. The Technology-Organization-Environment framework was used as a basis in formulating the research theoretical framework, focusing on technological, organizational and environmental elements that could potentially influence adoption of cloud computing by rural SMEs. Microsoft Power BI was used to present demographic information as well as descriptive statistics for the factors included in the proposed research model. IBM SPSS 22 was used for correlation and linear regression analysis. The review of related literature revealed that access to markets, access to finance, inadequate public infrastructure and lack of skilled resources are some of the major challenges that rural SMEs face. This study found seven of the statistically examined factors to be significant predictors of cloud adoption by rural Eastern Cape SMEs. These are market demand, use of online-based marketing, having formal business plans, reliable electricity, awareness of SaaS, use of basic Internet-based services such as email and websites as well as Internet costs.
- Full Text:
- Date Issued: 2020
- Authors: Mpongwana , Mbongo Mhlanga
- Date: 2020
- Subjects: Cloud computing -- Economic aspects , Business enterprises -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50415 , vital:42166
- Description: The emergence of new ICTs over the past decades has had a substantial impact on commerce and to societies in general. However, the high costs and the relevant skills and expertise that are associated with the implementation and maintenance of the latest ICTs impedes SMEs from taking full advantage of their use. The introduction and adoption of cloud computing has addressed some of these challenges for SMEs. Despite this, SMEs in rural South Africa have not fully adopted or realized the advantages of cloud computing, which could be owing to a number of factors.The aim of this study was to explore how rural SMEs in the Eastern Cape Province of South Africa can leverage on the capabilities of cloud computing for competitive advantage. The study adopted an interpretivist, quantitative approach to identifying the enablers and barriers of cloud computing adoption. The research population was defined as all the SMEs that operate outside of Buffalo City and Nelson Mandela Bay Metropolitan Municipalities. Convenience and snowball sampling techniques were used as non-probability sampling methods. Data was collected from the participants using a structured self-administered online questionnaire. The Technology-Organization-Environment framework was used as a basis in formulating the research theoretical framework, focusing on technological, organizational and environmental elements that could potentially influence adoption of cloud computing by rural SMEs. Microsoft Power BI was used to present demographic information as well as descriptive statistics for the factors included in the proposed research model. IBM SPSS 22 was used for correlation and linear regression analysis. The review of related literature revealed that access to markets, access to finance, inadequate public infrastructure and lack of skilled resources are some of the major challenges that rural SMEs face. This study found seven of the statistically examined factors to be significant predictors of cloud adoption by rural Eastern Cape SMEs. These are market demand, use of online-based marketing, having formal business plans, reliable electricity, awareness of SaaS, use of basic Internet-based services such as email and websites as well as Internet costs.
- Full Text:
- Date Issued: 2020
Customer’s perception of e-banking services of South African banks: An analysis of selected South African banks in Gauteng
- Authors: Kgosieng, Kamogelo
- Date: 2020
- Subjects: South Africa -- Banking institutions , Electronic funds transfer
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49862 , vital:41810
- Description: The South African banking industry has changed from the traditional brick and mortar banks to online banking. The primary objective of the study examines the customers’ perception of the banks’ e-banking services. This study focuses on Gauteng banking customers who bank with the top five banks, namely: FNB, Standard Bank, ABSA, Nedbank and Capitec, and the digital banking platforms offered by the respective banks. A conceptual model based on the SERVQUAL model, including demographic factors and independent variables such as convenience, risk management, customer awareness, reliability and information search, was derived to assist in measuring the relationship of these factors with the overall perception of digitisation in banking. The Statistica package was used to analyse the items and obtain the results of the study. The results revealed that significant relationships exist between all the variables and the perception of e-banking services, with convenience showing up as the highest contributor to customers’ perception of e-banking service channels, followed by reliability. The results of the study indicate that banks should place priority on ensuring the convenient use of their e-banking systems as well ensuring that the systems are reliable and deliver what is expected by the customer.
- Full Text:
- Date Issued: 2020
- Authors: Kgosieng, Kamogelo
- Date: 2020
- Subjects: South Africa -- Banking institutions , Electronic funds transfer
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49862 , vital:41810
- Description: The South African banking industry has changed from the traditional brick and mortar banks to online banking. The primary objective of the study examines the customers’ perception of the banks’ e-banking services. This study focuses on Gauteng banking customers who bank with the top five banks, namely: FNB, Standard Bank, ABSA, Nedbank and Capitec, and the digital banking platforms offered by the respective banks. A conceptual model based on the SERVQUAL model, including demographic factors and independent variables such as convenience, risk management, customer awareness, reliability and information search, was derived to assist in measuring the relationship of these factors with the overall perception of digitisation in banking. The Statistica package was used to analyse the items and obtain the results of the study. The results revealed that significant relationships exist between all the variables and the perception of e-banking services, with convenience showing up as the highest contributor to customers’ perception of e-banking service channels, followed by reliability. The results of the study indicate that banks should place priority on ensuring the convenient use of their e-banking systems as well ensuring that the systems are reliable and deliver what is expected by the customer.
- Full Text:
- Date Issued: 2020
Employee retention as a strategy for the sustainability of rehabilitation services within the Nelson Mandela Bay Health District
- Authors: Campbell, Teneille Dawn
- Date: 2020
- Subjects: Employee retention--South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47530 , vital:40124
- Description: Health care facilities in the South African public sector have, over time, become notorious for poor service delivery, peppered with issues of poor governance, weak administration capabilities, and ailing working conditions. Often, the consequence hereof is a loss of good talent to both the private sector and health sectors abroad, all the while placing more strain on institutional service delivery capabilities. To achieve the United Nation’s Sustainable Development Goal (SDG) of Universal Health Coverage (UHC) by 2030, the strengthening of health systems is critical. The purpose of this study is therefore to offer supportable solutions to improve and maintain a sustainable rehabilitation service in the Nelson Mandela Metro through successful retention of staff. The aim of this study then is to investigate the influence that Human Resources (HR) processes, working conditions and leadership have had on retention of staff. A review of the available literature was conducted on possible factors that contribute to the problem and the solutions thereof. The study population included all staff that worked in rehabilitation service departments in the public health institutions in the Nelson Mandela Metro, namely; physiotherapy, occupational therapy, speech therapy and audiology. The sample constituted n=51 respondents. Data was collected via a questionnaire as the selected measurement tool. The data was analysed using the statistical data analysis software system, TIBCO Statistica (version 13), and selected methods for quantitative data. The results of the study showed that only HR processes were significantly and positively (r = 0.67, p < 0.05) related to retention. It means that satisfying the HR needs of this population is most likely to retain their employ and improve and maintain rehabilitation service delivery in the selected metro. Descriptive statistics of all the variables were also calculated and reported on. Lastly, the managerial implications of the study findings were reported on.
- Full Text:
- Date Issued: 2020
- Authors: Campbell, Teneille Dawn
- Date: 2020
- Subjects: Employee retention--South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47530 , vital:40124
- Description: Health care facilities in the South African public sector have, over time, become notorious for poor service delivery, peppered with issues of poor governance, weak administration capabilities, and ailing working conditions. Often, the consequence hereof is a loss of good talent to both the private sector and health sectors abroad, all the while placing more strain on institutional service delivery capabilities. To achieve the United Nation’s Sustainable Development Goal (SDG) of Universal Health Coverage (UHC) by 2030, the strengthening of health systems is critical. The purpose of this study is therefore to offer supportable solutions to improve and maintain a sustainable rehabilitation service in the Nelson Mandela Metro through successful retention of staff. The aim of this study then is to investigate the influence that Human Resources (HR) processes, working conditions and leadership have had on retention of staff. A review of the available literature was conducted on possible factors that contribute to the problem and the solutions thereof. The study population included all staff that worked in rehabilitation service departments in the public health institutions in the Nelson Mandela Metro, namely; physiotherapy, occupational therapy, speech therapy and audiology. The sample constituted n=51 respondents. Data was collected via a questionnaire as the selected measurement tool. The data was analysed using the statistical data analysis software system, TIBCO Statistica (version 13), and selected methods for quantitative data. The results of the study showed that only HR processes were significantly and positively (r = 0.67, p < 0.05) related to retention. It means that satisfying the HR needs of this population is most likely to retain their employ and improve and maintain rehabilitation service delivery in the selected metro. Descriptive statistics of all the variables were also calculated and reported on. Lastly, the managerial implications of the study findings were reported on.
- Full Text:
- Date Issued: 2020
Exploring the motivational factors of millennials in the automotive sector in South Africa
- Authors: Walters, Ashraf
- Date: 2020
- Subjects: Automobile industry and trade -- South Africa , Employee motivation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50709 , vital:42388
- Description: Motivation in the workplace is the willingness of employees to exert high levels of effort in achieving the organisations goals and objectives. Motivation has been studied by psychologists and organisational experts throughout the ages and was consistently found that motivated employees provide organisations with improved productivity and a competitive edge. Millennials, born between the years of 1980 and 2000, are the biggest cohort since the baby boomer to enter the workplace. A significant amount of research was done on the characteristics of millennials but there is a limited amount of empirical research done on understanding and potentially improving motivation of millennials. The automotive industry is a key player and contributor to South Africa’s gross domestic product and employs a great number of people in direct and indirect jobs throughout the value chain. Against this backdrop, research was conducted within the automotive sector in the Gauteng and Eastern Cape (Nelson Mandela Bay) regions in South Africa aimed at exploring motivation under the context of leadership, communication, social responsibility, rewards and, given the tech savvy nature of millennials, the use of technology. This study was conducted under the positivistic paradigm, which employed a quantitative approach, by means of a questionnaire survey. The study and review of the literature by the researcher found that millennials value leadership which supports, and guides as oppose to enforces. Communication, which is transparent, concise but frequent. They are willing to make personal sacrifices working for an organisation who genuinely cares about Environment.Furthermore, millennials demand using technology to improve efficiency and interestingly, regards career development more than money as the most important and rewarding aspect. By understanding the motivational factors of millennials, Leaders can be equipped to keep them engaged, motivated and highly productive, after all, they are not only the future, but are fast becoming the present.
- Full Text:
- Date Issued: 2020
- Authors: Walters, Ashraf
- Date: 2020
- Subjects: Automobile industry and trade -- South Africa , Employee motivation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50709 , vital:42388
- Description: Motivation in the workplace is the willingness of employees to exert high levels of effort in achieving the organisations goals and objectives. Motivation has been studied by psychologists and organisational experts throughout the ages and was consistently found that motivated employees provide organisations with improved productivity and a competitive edge. Millennials, born between the years of 1980 and 2000, are the biggest cohort since the baby boomer to enter the workplace. A significant amount of research was done on the characteristics of millennials but there is a limited amount of empirical research done on understanding and potentially improving motivation of millennials. The automotive industry is a key player and contributor to South Africa’s gross domestic product and employs a great number of people in direct and indirect jobs throughout the value chain. Against this backdrop, research was conducted within the automotive sector in the Gauteng and Eastern Cape (Nelson Mandela Bay) regions in South Africa aimed at exploring motivation under the context of leadership, communication, social responsibility, rewards and, given the tech savvy nature of millennials, the use of technology. This study was conducted under the positivistic paradigm, which employed a quantitative approach, by means of a questionnaire survey. The study and review of the literature by the researcher found that millennials value leadership which supports, and guides as oppose to enforces. Communication, which is transparent, concise but frequent. They are willing to make personal sacrifices working for an organisation who genuinely cares about Environment.Furthermore, millennials demand using technology to improve efficiency and interestingly, regards career development more than money as the most important and rewarding aspect. By understanding the motivational factors of millennials, Leaders can be equipped to keep them engaged, motivated and highly productive, after all, they are not only the future, but are fast becoming the present.
- Full Text:
- Date Issued: 2020
Identifying the causes of widespread illegal dumping in buffalo city metropolitan municipality and innovative waste management mechanisms
- Authors: Brown, Drayton
- Date: 2020
- Subjects: Refuse and refuse disposal -- South Africa -- Eastern Cape , Municipal Services -- South Africa -- Eastern Cape Waste minimization -- South Africa -- Buffalo City Metropolitan Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50444 , vital:42168
- Description: South Africa faces the daily challenge of illegal dumping and authorities cannot seem to contain the problem. This is particularly the case in Buffalo City Metropolitan Municipality (BCMM) as the same non-effective means of curbing illegal dumping is attempted again and again. This study sought to gain insight into why residents would illegally dump waste near their homes considering the numerous negative health and environmental consequences. While many studies have focused on the quantitative aspects of waste management and illegal dumping, none have been conducted in the Eastern Cape or BCMM or enquired as to how citizens felt about the phenomena. This research utilised in-depth semi-structured interviews to gain insight into the problem of illegal dumping through the lenses of both residents and BCMM staff members. One of the key themes within the findings of the study is the apathetic nature of citizens towards their environment. There are also two predominant ways illegal dumping sites form. The first is through ‘Systemic Dumping’ which arises through the lack of waste infrastructure in low income communities and the second is ‘Ad-hoc Illegal Dumping’ which form when BCMM does not provide a timely waste management service.
- Full Text:
- Date Issued: 2020
- Authors: Brown, Drayton
- Date: 2020
- Subjects: Refuse and refuse disposal -- South Africa -- Eastern Cape , Municipal Services -- South Africa -- Eastern Cape Waste minimization -- South Africa -- Buffalo City Metropolitan Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50444 , vital:42168
- Description: South Africa faces the daily challenge of illegal dumping and authorities cannot seem to contain the problem. This is particularly the case in Buffalo City Metropolitan Municipality (BCMM) as the same non-effective means of curbing illegal dumping is attempted again and again. This study sought to gain insight into why residents would illegally dump waste near their homes considering the numerous negative health and environmental consequences. While many studies have focused on the quantitative aspects of waste management and illegal dumping, none have been conducted in the Eastern Cape or BCMM or enquired as to how citizens felt about the phenomena. This research utilised in-depth semi-structured interviews to gain insight into the problem of illegal dumping through the lenses of both residents and BCMM staff members. One of the key themes within the findings of the study is the apathetic nature of citizens towards their environment. There are also two predominant ways illegal dumping sites form. The first is through ‘Systemic Dumping’ which arises through the lack of waste infrastructure in low income communities and the second is ‘Ad-hoc Illegal Dumping’ which form when BCMM does not provide a timely waste management service.
- Full Text:
- Date Issued: 2020
Insight into the influence of the internet on the buying behaviour of new car customers during their decision-making process
- Authors: Dlamini, Andile
- Date: 2020
- Subjects: Consumer behavior -- South Africa , Decision making Electronic commerce
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50502 , vital:42205
- Description: The study investigates the influence of the internet on the buying behaviour of new cars customers during their decision-making process. The advent of the internet has transformed the manner customers search for information to support their purchase decision making process. The traditional purchase process for new cars has been impacted by the growth of the internet and other related digital technologies like mobile phones particularly smartphones. The ease of access to the internet has empowered consumers by promoting market transparency which has allowed customers to have influence on products and prices. Online shopping experience has conditioned consumer buying behaviour as they now research, select and buy new cars differently. The frequency of the dealership visits has significantly decreased as most of the time is spent online. As the result, the role of a salesperson in the new car buying decision process is becoming redundant and, in most instances, reduced to transactional dealmaker. The study explores how the phenomenon of the internet has radically changed the consumer buying behaviour and how this poses a threat to the future of the dealerships in their current form of brick and mortar as well as the role of a salesperson in the car buying process.
- Full Text:
- Date Issued: 2020
- Authors: Dlamini, Andile
- Date: 2020
- Subjects: Consumer behavior -- South Africa , Decision making Electronic commerce
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50502 , vital:42205
- Description: The study investigates the influence of the internet on the buying behaviour of new cars customers during their decision-making process. The advent of the internet has transformed the manner customers search for information to support their purchase decision making process. The traditional purchase process for new cars has been impacted by the growth of the internet and other related digital technologies like mobile phones particularly smartphones. The ease of access to the internet has empowered consumers by promoting market transparency which has allowed customers to have influence on products and prices. Online shopping experience has conditioned consumer buying behaviour as they now research, select and buy new cars differently. The frequency of the dealership visits has significantly decreased as most of the time is spent online. As the result, the role of a salesperson in the new car buying decision process is becoming redundant and, in most instances, reduced to transactional dealmaker. The study explores how the phenomenon of the internet has radically changed the consumer buying behaviour and how this poses a threat to the future of the dealerships in their current form of brick and mortar as well as the role of a salesperson in the car buying process.
- Full Text:
- Date Issued: 2020
Investigating the relationship between human resource practices and organisational commitment amongst financial advisors in an insurance company in Kwa-Zulu Natal
- Authors: Appasamy, Sherilyn
- Date: 2020
- Subjects: Financial services industry
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47514 , vital:40120
- Description: The insurance sector within the financial services industry faces a significant human capital dilemma due to its largely aging workforce. Over the last decade, the financial services industry has been plagued by enormous and complex change. This plethora of change is as a result of changing regulatory landscape, the evolving digitalisation of the world and the state of the declining youth African economy. This uncertainty and instability has the potential to impact the career aspirations of financial advisors in the insurance sector as they experience many hurdles to growth. This volatility also impacts organisations as attraction into the role diminishes. Human Resource Management practices which are meant to fulfill strategic partnership role within organisations are meant to guide business accordingly to attract and retain top talent. This paper presents an investigation of Human Resource Management (HRM) practices within an insurance company and the impact of Human Resources Management practices on the organisational commitment of financial advisors. An empirical study, consisting of an online questionnaire, was conducted amongst 102 employees from an insurance company in Kwa-Zulu Natal. The analysis revealed that the relationship of HRM practices to organisational commitment outcomes in the insurance company was exclusive in that only three of the five HRM practices being recruitment and selection; training and development; and workplace culture and climate, were found to be positively and significantly related to the organisational commitment of advisors. It was concluded that recruitment and selection plays an important role in matching the right skills, abilities and personality for the job. There is a critical need for the shift in focus from academy classroom learning to on-the-job practical training and mentorship from senior advisors. Thirdly, workplace climate and culture is a key determinant into whether an employee will stay and creating a space which is diverse, flexible and harnesses work-life integration will be more critical moving forward.
- Full Text:
- Date Issued: 2020
- Authors: Appasamy, Sherilyn
- Date: 2020
- Subjects: Financial services industry
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47514 , vital:40120
- Description: The insurance sector within the financial services industry faces a significant human capital dilemma due to its largely aging workforce. Over the last decade, the financial services industry has been plagued by enormous and complex change. This plethora of change is as a result of changing regulatory landscape, the evolving digitalisation of the world and the state of the declining youth African economy. This uncertainty and instability has the potential to impact the career aspirations of financial advisors in the insurance sector as they experience many hurdles to growth. This volatility also impacts organisations as attraction into the role diminishes. Human Resource Management practices which are meant to fulfill strategic partnership role within organisations are meant to guide business accordingly to attract and retain top talent. This paper presents an investigation of Human Resource Management (HRM) practices within an insurance company and the impact of Human Resources Management practices on the organisational commitment of financial advisors. An empirical study, consisting of an online questionnaire, was conducted amongst 102 employees from an insurance company in Kwa-Zulu Natal. The analysis revealed that the relationship of HRM practices to organisational commitment outcomes in the insurance company was exclusive in that only three of the five HRM practices being recruitment and selection; training and development; and workplace culture and climate, were found to be positively and significantly related to the organisational commitment of advisors. It was concluded that recruitment and selection plays an important role in matching the right skills, abilities and personality for the job. There is a critical need for the shift in focus from academy classroom learning to on-the-job practical training and mentorship from senior advisors. Thirdly, workplace climate and culture is a key determinant into whether an employee will stay and creating a space which is diverse, flexible and harnesses work-life integration will be more critical moving forward.
- Full Text:
- Date Issued: 2020
Management competencies of clinical and hospital managers in the eastern cape department of health: implications for further management training
- Authors: Chetty, Urvani
- Date: 2020
- Subjects: Medical personnel
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47509 , vital:40130
- Description: Healthcare has been identified as a basic need and one of the key economic drivers in South Africa (Pravin Gordhan, 2017). With the majority of South Africans reliant on the public health sector for the management, the prevention and cure of all their healthcare issues and needs come the dire requirement of exceptional skills from healthcare professionals. Hospital and clinical managers play the dual role of clinician and manager, often without proper management training. With the impending introduction of the National Health Insurance (NHI) and ever-challenging constraints of medico-legal litigation on healthcare, it is imperative that healthcare professionals are adequately equipped with the core management competencies. The aim of the study is to identify management competencies of Clinical and Hospital managers and establish an implication/indication for further management training. This study used competencies identified in healthcare management courses currently offered in South Africa in conjunction with literature reviewed. A sample population of Clinical and Hospital managers in the public sector of the Eastern Cape was used using a non-random purposive/judgement probability sampling technique–the “snowball” sampling technique. The questionnaire link (Questionpro) was distributed to all respondents via email and WhatsApp distribution followed from the Eastern Cape Department of Health Head Office to the Chief Executive Officers of hospitals in the Eastern Cape and the Human Resources Director of the Eastern Cape Department of Health. The online link was made available for completion; thereafter data was collated and analysed using the STATISTICA programme. Based on a literature review, the theoretical model proposed six core competencies-leadership, risk management, financial management, corporate governance and ethics, people/human resources management and quality and evidence-based management. Of the six competencies, Clinical and Hospital Managers exhibited Leadership, Corporate Governance and Ethics and Quality and Evidence-based Management in high levels. The qualitative analysis demonstrated respondents’ intentions to study further, often in management fields and shared a unanimous need for management training for better job efficacy and performance. The researcher has made recommendations to aid in improving management skills as well as areas for further research such as short courses and mentorship programmes and further comparative studies between the private and public sector. The study concluded that management competencies are significant for Clinical and Hospital Managers and should be addressed in the future to aid in better clinical outcomes.
- Full Text:
- Date Issued: 2020
- Authors: Chetty, Urvani
- Date: 2020
- Subjects: Medical personnel
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47509 , vital:40130
- Description: Healthcare has been identified as a basic need and one of the key economic drivers in South Africa (Pravin Gordhan, 2017). With the majority of South Africans reliant on the public health sector for the management, the prevention and cure of all their healthcare issues and needs come the dire requirement of exceptional skills from healthcare professionals. Hospital and clinical managers play the dual role of clinician and manager, often without proper management training. With the impending introduction of the National Health Insurance (NHI) and ever-challenging constraints of medico-legal litigation on healthcare, it is imperative that healthcare professionals are adequately equipped with the core management competencies. The aim of the study is to identify management competencies of Clinical and Hospital managers and establish an implication/indication for further management training. This study used competencies identified in healthcare management courses currently offered in South Africa in conjunction with literature reviewed. A sample population of Clinical and Hospital managers in the public sector of the Eastern Cape was used using a non-random purposive/judgement probability sampling technique–the “snowball” sampling technique. The questionnaire link (Questionpro) was distributed to all respondents via email and WhatsApp distribution followed from the Eastern Cape Department of Health Head Office to the Chief Executive Officers of hospitals in the Eastern Cape and the Human Resources Director of the Eastern Cape Department of Health. The online link was made available for completion; thereafter data was collated and analysed using the STATISTICA programme. Based on a literature review, the theoretical model proposed six core competencies-leadership, risk management, financial management, corporate governance and ethics, people/human resources management and quality and evidence-based management. Of the six competencies, Clinical and Hospital Managers exhibited Leadership, Corporate Governance and Ethics and Quality and Evidence-based Management in high levels. The qualitative analysis demonstrated respondents’ intentions to study further, often in management fields and shared a unanimous need for management training for better job efficacy and performance. The researcher has made recommendations to aid in improving management skills as well as areas for further research such as short courses and mentorship programmes and further comparative studies between the private and public sector. The study concluded that management competencies are significant for Clinical and Hospital Managers and should be addressed in the future to aid in better clinical outcomes.
- Full Text:
- Date Issued: 2020
Perceived success of staff retention strategies in South African businesses
- Authors: Cannon, Leoline Advardo
- Date: 2020
- Subjects: Employee retention--South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47527 , vital:40129
- Description: To remain competitive, organisations must continuously adapt to their global environment. Hill, Schilling and Jones (2018:81) identifies various key factors with human capital being a key contributor to attaining a competitive advantage. Against this background, the focus of this study was to investigate the organisational factors that impact on the success of employee retention strategies. The drivers in the model adopted for this study included: staff compensation, organisational culture, leadership, career development, staff empowerment and value-based staff recognition. The purpose of the study was to understand the perceived effectiveness of retention strategies in South African businesses. An overview of the literature was provided whereby the importance of retention as a source of competitive advantage was highlighted. The literature identified six strategies that would reduce turnover, and thus have a positive effect on the perceived success of staff retention. The six independent variables, namely organisational culture, staff empowerment, value-based staff recognition, staff compensation, leadership and career development formed the foundation of the theoretical framework.The research paradigm adopted for this research was positivistic and the methodology was quantitative research. The primary data was collected via a survey in a self-administered questionnaire format. Non-probability convenienceand snowball samplingwas used,and the questions were formulated from existing measuring instruments in the literature. A sample size of 237 respondents was surveyed.The statistical data analysis methods included frequency distribution, correlation and multiple linear regression to evaluate the relational aspects of the model to measure the determinants of the success of staff retention.The findings of the study revealed that five variables, namely strategies related to value-based staff recognition, staff compensation, organisational culture, leadership and career development, were significantly related to employee retention. A positive relationship between all the variables and retention was proved in this study.
- Full Text:
- Date Issued: 2020
- Authors: Cannon, Leoline Advardo
- Date: 2020
- Subjects: Employee retention--South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47527 , vital:40129
- Description: To remain competitive, organisations must continuously adapt to their global environment. Hill, Schilling and Jones (2018:81) identifies various key factors with human capital being a key contributor to attaining a competitive advantage. Against this background, the focus of this study was to investigate the organisational factors that impact on the success of employee retention strategies. The drivers in the model adopted for this study included: staff compensation, organisational culture, leadership, career development, staff empowerment and value-based staff recognition. The purpose of the study was to understand the perceived effectiveness of retention strategies in South African businesses. An overview of the literature was provided whereby the importance of retention as a source of competitive advantage was highlighted. The literature identified six strategies that would reduce turnover, and thus have a positive effect on the perceived success of staff retention. The six independent variables, namely organisational culture, staff empowerment, value-based staff recognition, staff compensation, leadership and career development formed the foundation of the theoretical framework.The research paradigm adopted for this research was positivistic and the methodology was quantitative research. The primary data was collected via a survey in a self-administered questionnaire format. Non-probability convenienceand snowball samplingwas used,and the questions were formulated from existing measuring instruments in the literature. A sample size of 237 respondents was surveyed.The statistical data analysis methods included frequency distribution, correlation and multiple linear regression to evaluate the relational aspects of the model to measure the determinants of the success of staff retention.The findings of the study revealed that five variables, namely strategies related to value-based staff recognition, staff compensation, organisational culture, leadership and career development, were significantly related to employee retention. A positive relationship between all the variables and retention was proved in this study.
- Full Text:
- Date Issued: 2020
Strategies to improve employee financial intelligence
- Authors: Botha, Perine
- Date: 2020
- Subjects: Financial literacy
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47486 , vital:40118
- Description: South African employees are largely indebted, with the majority of their disposable income used to service debt. The potential causes of this problem include the levels of education of individuals, how investors perceive the political climate in the country, levels of disposable income and the spending habits of individuals. This study aims to assist organisations to improve employee financial intelligence by investigating what influences financial intelligence. To ascertain these influences, the respondents’ level of financial literacy is to be determined as well. Financial literacy is assessed by determining a respondents’ knowledge of numeracy, risk diversification, compound interest and inflation. Additional factors such as debt management, saving culture and access to digital information too have an impact on financial literacy. An empirical study, consisting of a questionnaire was conducted among employees of a state-owned enterprise (SOE) in the Eastern Cape Province of South Africa. These employees represent both the management and junior employee profiles. The study found that 75% of the respondents were not financially literate. Financial literacy rates globally are at 51%, however, in a major emerging economy such as South Africa, the rate is between 48% and 51%. The results of the study however indicate that it is much lower than the global average as well as for that of similar developing countries. The results of the study indicate that age, gender, job grade, level of education, access to digital information, a savings culture, budgeting and debt management do not significantly influence financial literacy in the context of SouthAfrica.The research indicates that the respondents are, however, willing to learn and be educated to increase their financial knowledge and awareness. Possible strategies which could assist in improving levels of financial intelligence are:•Financial literacy courses offered by employers;•Research undertaken by employees themselves could increase their financial literacy; Employee wellness programmes, such as debt counselling, could improve the financial literacy of employees;•Completion of online courses would improve the employees’ level of financial literacy;•Budgeting and money management courses;•Financial advisors to be appointed by employers;•Debt counselling of employees.
- Full Text:
- Date Issued: 2020
- Authors: Botha, Perine
- Date: 2020
- Subjects: Financial literacy
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47486 , vital:40118
- Description: South African employees are largely indebted, with the majority of their disposable income used to service debt. The potential causes of this problem include the levels of education of individuals, how investors perceive the political climate in the country, levels of disposable income and the spending habits of individuals. This study aims to assist organisations to improve employee financial intelligence by investigating what influences financial intelligence. To ascertain these influences, the respondents’ level of financial literacy is to be determined as well. Financial literacy is assessed by determining a respondents’ knowledge of numeracy, risk diversification, compound interest and inflation. Additional factors such as debt management, saving culture and access to digital information too have an impact on financial literacy. An empirical study, consisting of a questionnaire was conducted among employees of a state-owned enterprise (SOE) in the Eastern Cape Province of South Africa. These employees represent both the management and junior employee profiles. The study found that 75% of the respondents were not financially literate. Financial literacy rates globally are at 51%, however, in a major emerging economy such as South Africa, the rate is between 48% and 51%. The results of the study however indicate that it is much lower than the global average as well as for that of similar developing countries. The results of the study indicate that age, gender, job grade, level of education, access to digital information, a savings culture, budgeting and debt management do not significantly influence financial literacy in the context of SouthAfrica.The research indicates that the respondents are, however, willing to learn and be educated to increase their financial knowledge and awareness. Possible strategies which could assist in improving levels of financial intelligence are:•Financial literacy courses offered by employers;•Research undertaken by employees themselves could increase their financial literacy; Employee wellness programmes, such as debt counselling, could improve the financial literacy of employees;•Completion of online courses would improve the employees’ level of financial literacy;•Budgeting and money management courses;•Financial advisors to be appointed by employers;•Debt counselling of employees.
- Full Text:
- Date Issued: 2020
The development of a framework to facilitate an increase level of self employment mongst the rural youth by promoting increased level of entrepreneurial intent
- Authors: Lindoor, Jillian
- Date: 2020
- Subjects: Youth-- Employment -- South Africa -- Eastern Cape , Rural youth -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49878 , vital:41812
- Description: Natural resources and unique livelihoods within rural areas could be transformed into investments that would attract affluent urban groups and benefit the wider community,reduce unemployment and create self-employment among the youth. However limited employment opportunities, ongoing failure of local development projects, low level of self-acknowledge conviction amongst the rural youth to set up new business ventures is low exists. These issues that serve as the motivation for this research, are evident in the Dr Beyers Naude Local Municipality (BNLM) in the Eastern Cape of South Africa. These issues increases poverty, alcohol and substance abuse. It is important to find a solution to the problem and develop the local economy, increase employment, reduce poverty and assist in contributing to the millennium goals as set out by the United Nations. The research objective of the study is therefore to investigate what methods can be implemented to facilitate an increase in the level of self-employment amongst the rural youth by promoting an increased level of entrepreneurial intent.
- Full Text:
- Date Issued: 2020
- Authors: Lindoor, Jillian
- Date: 2020
- Subjects: Youth-- Employment -- South Africa -- Eastern Cape , Rural youth -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49878 , vital:41812
- Description: Natural resources and unique livelihoods within rural areas could be transformed into investments that would attract affluent urban groups and benefit the wider community,reduce unemployment and create self-employment among the youth. However limited employment opportunities, ongoing failure of local development projects, low level of self-acknowledge conviction amongst the rural youth to set up new business ventures is low exists. These issues that serve as the motivation for this research, are evident in the Dr Beyers Naude Local Municipality (BNLM) in the Eastern Cape of South Africa. These issues increases poverty, alcohol and substance abuse. It is important to find a solution to the problem and develop the local economy, increase employment, reduce poverty and assist in contributing to the millennium goals as set out by the United Nations. The research objective of the study is therefore to investigate what methods can be implemented to facilitate an increase in the level of self-employment amongst the rural youth by promoting an increased level of entrepreneurial intent.
- Full Text:
- Date Issued: 2020
The development of a project management body of knowledge model for Vodacom in the eastern region of RSA
- Authors: Alley, Andre
- Date: 2020
- Subjects: Cell phone services industry -- South Africa , Project management Knowledge management Organizational learning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50338 , vital:42110
- Description: The purpose of this research was the development of a project management body of knowledge model for Vodacom in the Eastern Region of the Republic of South Africa (RSA). As a result of a recent increase of complaints regarding projects delivered by Vodacom Eastern Region. The research started with a structured literature review, followed by a qualitative case study research design using embedded units of analysis, providing useful insights in sustainable project management in Vodacom Easter Region, RSA. The outcome of the research was in the form of a sustainable project management body of knowledge model for Vodacom in the Eastern Region of RSA, which highlighted five focus areas, namely; team structure, project organisational structure, stakeholder management, attributes of team members, communication and information technology enablers. The study concluded with practical recommendations for a relevant and sustainable project management model under the five focus areas.
- Full Text:
- Date Issued: 2020
- Authors: Alley, Andre
- Date: 2020
- Subjects: Cell phone services industry -- South Africa , Project management Knowledge management Organizational learning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50338 , vital:42110
- Description: The purpose of this research was the development of a project management body of knowledge model for Vodacom in the Eastern Region of the Republic of South Africa (RSA). As a result of a recent increase of complaints regarding projects delivered by Vodacom Eastern Region. The research started with a structured literature review, followed by a qualitative case study research design using embedded units of analysis, providing useful insights in sustainable project management in Vodacom Easter Region, RSA. The outcome of the research was in the form of a sustainable project management body of knowledge model for Vodacom in the Eastern Region of RSA, which highlighted five focus areas, namely; team structure, project organisational structure, stakeholder management, attributes of team members, communication and information technology enablers. The study concluded with practical recommendations for a relevant and sustainable project management model under the five focus areas.
- Full Text:
- Date Issued: 2020
The economic impact of electrical meter tampering within Western Cape municipalities
- Authors: Brink, Petrus Johannes
- Date: 2020
- Subjects: Electric meters--Power supply
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47526 , vital:40125
- Description: Electricity access is fundamental for satisfying elementary human needs, raising living standards, preserving satisfactory human health, assisting in the relief of poverty and helping expedite sustainable development. Furthermore, access to electricity helps to uplift communities and empower businesses, contributing to an all-round positive environment ultimately leading to the development of a country. Worldwide, electricity is generated at identified areas and by specific entities such as Eskom in South Africa, Nampower in Namibia and LEC in Lesotho. Electricity generation, transmission, and distribution are a business just like any other business and its main goals are to service the needs of its customers as well as to make a profit and look after the interests of the shareholders. Although electricity must be made available for use by all the citizens and businesses in a country, it is not a free service and must be paid for. An electricity meter is used to measure the amount of electricity used and bill the consumer accordingly. Tampering with any electrical meters in order to avoid paying for electricity is illegal and a criminal offense. Electrical meter tampering and the economic impact it has on a utility is a massive overall problem. An initial review of the problem revealed that there are studies and published statistics for electrical meter tampering in South Africa on a national level, but that there is a lack of focus and results on a regional level. The purpose of this study is to assist regional municipalities and determine how to challenge electricity meter tampering and therefore influence the economic effect it might have on such a municipality. This study looks at investigating regional municipalities with a specific focus on municipalities situated within the Western Cape. To initiate this study, secondary data was collected from academic sources and presented in the form of a literature review. The literature review addresses research questions and objectives around the background, nature, and extent of managing electricity, electrical meters, the importance of solving the problem and the potential causes of electrical meter tampering. An interpretive research philosophy was followed and primary data was gathered through a qualitative study by interviewing eleven (11)participants from ten (10)local Western Cape Municipalities. Furthermore, it was identified that the two qualitative approaches best suited to this research was a case study and grounded theory. In order to analyse the primary data gathered, a sophisticated software programme called ATLAS.ti was used to identify themes and codes emanating from the data. The analysis of the primary data was presented in the form of columns, bar and pie charts and the key findings interpreted with reference to the secondary data gathered earlier in the study.The treatise was concluded with recommendations to municipal managers of how to challenge electrical meter tampering and what economic impact meter tampering has on their municipalities. It was left to the municipal manager’s discretion to decide if they want to share the results of the study with their senior and middle managers who acted as participants in the study.
- Full Text:
- Date Issued: 2020
- Authors: Brink, Petrus Johannes
- Date: 2020
- Subjects: Electric meters--Power supply
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47526 , vital:40125
- Description: Electricity access is fundamental for satisfying elementary human needs, raising living standards, preserving satisfactory human health, assisting in the relief of poverty and helping expedite sustainable development. Furthermore, access to electricity helps to uplift communities and empower businesses, contributing to an all-round positive environment ultimately leading to the development of a country. Worldwide, electricity is generated at identified areas and by specific entities such as Eskom in South Africa, Nampower in Namibia and LEC in Lesotho. Electricity generation, transmission, and distribution are a business just like any other business and its main goals are to service the needs of its customers as well as to make a profit and look after the interests of the shareholders. Although electricity must be made available for use by all the citizens and businesses in a country, it is not a free service and must be paid for. An electricity meter is used to measure the amount of electricity used and bill the consumer accordingly. Tampering with any electrical meters in order to avoid paying for electricity is illegal and a criminal offense. Electrical meter tampering and the economic impact it has on a utility is a massive overall problem. An initial review of the problem revealed that there are studies and published statistics for electrical meter tampering in South Africa on a national level, but that there is a lack of focus and results on a regional level. The purpose of this study is to assist regional municipalities and determine how to challenge electricity meter tampering and therefore influence the economic effect it might have on such a municipality. This study looks at investigating regional municipalities with a specific focus on municipalities situated within the Western Cape. To initiate this study, secondary data was collected from academic sources and presented in the form of a literature review. The literature review addresses research questions and objectives around the background, nature, and extent of managing electricity, electrical meters, the importance of solving the problem and the potential causes of electrical meter tampering. An interpretive research philosophy was followed and primary data was gathered through a qualitative study by interviewing eleven (11)participants from ten (10)local Western Cape Municipalities. Furthermore, it was identified that the two qualitative approaches best suited to this research was a case study and grounded theory. In order to analyse the primary data gathered, a sophisticated software programme called ATLAS.ti was used to identify themes and codes emanating from the data. The analysis of the primary data was presented in the form of columns, bar and pie charts and the key findings interpreted with reference to the secondary data gathered earlier in the study.The treatise was concluded with recommendations to municipal managers of how to challenge electrical meter tampering and what economic impact meter tampering has on their municipalities. It was left to the municipal manager’s discretion to decide if they want to share the results of the study with their senior and middle managers who acted as participants in the study.
- Full Text:
- Date Issued: 2020
The effect of leadership on organisational culture and employee engagement in the South African horseracing industry
- Authors: Doorgapershad,Vikash
- Date: 2020
- Subjects: Leadership -- South Africa , Corporate culture -- South Africa Organisational behaviour Employee motivation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50524 , vital:42210
- Description: The South African horseracing industry dates back to the late 1700’s, and since then has given rise to the gambling industry within the country which has become a major form of entertainment to many. The horseracing industry in South Africa is run by various stakeholders that contribute to the three sectors of the industry - agriculture, sport and gambling. The industry contributes significantly to South Africa’s GDP in the form of gambling revenue, and has created employment for thousands of people. However, over the past decade there has been a decline in the revenue required to sustain the sport of horseracing. This revenue decline is evident in the reported annual figures of the horseracing operators Phumelela Gaming & Leisure Ltd and Gold Circle (Pty) Ltd. The study that follows investigates concepts of organisational culture, employee engagement and employee performance (dependent variable) as possible causes for the decline in the revenue for the horseracing operators by examining the effects of the independent variables, leadership, financial goals and objectives, policies and procedures, innovation and the nature of business of these concepts. This was achieved by collecting data from respondents from Phumelela Gaming & Leisure and Gold Circle, and analysing them in accordance with the literature on the above dependent and independent variables. The empirical results of the study indicate that the concepts mentioned above play a significant role in the problem/s faced by the horseracing operators, and that not enough is being done to address employee related issues. As the economic climate within the country struggles during Covid-19, it has become evident that the problems faced by Phumelela Gaming & Leisure and Gold Circle need to be addressed urgently to ensure survival and sustainability of their businesses, and the horseracing industry.
- Full Text:
- Date Issued: 2020
- Authors: Doorgapershad,Vikash
- Date: 2020
- Subjects: Leadership -- South Africa , Corporate culture -- South Africa Organisational behaviour Employee motivation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50524 , vital:42210
- Description: The South African horseracing industry dates back to the late 1700’s, and since then has given rise to the gambling industry within the country which has become a major form of entertainment to many. The horseracing industry in South Africa is run by various stakeholders that contribute to the three sectors of the industry - agriculture, sport and gambling. The industry contributes significantly to South Africa’s GDP in the form of gambling revenue, and has created employment for thousands of people. However, over the past decade there has been a decline in the revenue required to sustain the sport of horseracing. This revenue decline is evident in the reported annual figures of the horseracing operators Phumelela Gaming & Leisure Ltd and Gold Circle (Pty) Ltd. The study that follows investigates concepts of organisational culture, employee engagement and employee performance (dependent variable) as possible causes for the decline in the revenue for the horseracing operators by examining the effects of the independent variables, leadership, financial goals and objectives, policies and procedures, innovation and the nature of business of these concepts. This was achieved by collecting data from respondents from Phumelela Gaming & Leisure and Gold Circle, and analysing them in accordance with the literature on the above dependent and independent variables. The empirical results of the study indicate that the concepts mentioned above play a significant role in the problem/s faced by the horseracing operators, and that not enough is being done to address employee related issues. As the economic climate within the country struggles during Covid-19, it has become evident that the problems faced by Phumelela Gaming & Leisure and Gold Circle need to be addressed urgently to ensure survival and sustainability of their businesses, and the horseracing industry.
- Full Text:
- Date Issued: 2020
The effect of macroeconomic factors on the sustainable production of fresh produce in South Africa
- Authors: Van Niekerk, Johan Marius
- Date: 2020
- Subjects: Agriculture -- Economic aspects -- South Africa , Sustainable development
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50720 , vital:42392
- Description: Primary producers of fresh produce and other agricultural commodities at large, also known as farmers in South Africa are diminishing at a worrying rate (58,000) commercial farmers in 1998 to under 35,000 in 2018). The sustainability of the agriculture sector in South Africa is at risk (Aye, Gupta & Wanke, 2018). Sustainable agriculture has the potential to address some of the fundamental challenges facing agricultural practices in South Africa. The agriculture sector play an important role as driver for economic growth in the economy. Improving agricultural sustainability is fundamental to food security and poverty reduction (Vink,2014). The primary objective of this study is to empirically examine the effects of macro factors on the sustainability of fresh produce in South Africa. These factors are political certainty, economic certainty, environmental certainty and the production of fresh produce. The importance of these factors to farmers is well documented. An online research survey, with 247 respondents was conducted. Data analyses were conducted through descriptive and inferential statistics. The study concludes with managerial recommendations that can be implemented to increase certainty among the independent variables and so improve sustainability. Some recommendations include: improved communication between the industry and government, improved collaboration and the implementation of well aligned strategies in order to manage risks associated with macro factors. Findings of the study suggest that the independent and dependent factors influence each other. The practical contribution of the study is the detailed insight that is provided by the study which reveals that sustainability can be linked to the productivity of farmers and implies that although fresh produce farmers are uncertain and concerned about the macro factors outside their control, they are very positive about their production and long-term sustainability and do not intend to quit the industry. The study indicated the importance of sustainability of fresh produce in South Africa.
- Full Text:
- Date Issued: 2020
- Authors: Van Niekerk, Johan Marius
- Date: 2020
- Subjects: Agriculture -- Economic aspects -- South Africa , Sustainable development
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50720 , vital:42392
- Description: Primary producers of fresh produce and other agricultural commodities at large, also known as farmers in South Africa are diminishing at a worrying rate (58,000) commercial farmers in 1998 to under 35,000 in 2018). The sustainability of the agriculture sector in South Africa is at risk (Aye, Gupta & Wanke, 2018). Sustainable agriculture has the potential to address some of the fundamental challenges facing agricultural practices in South Africa. The agriculture sector play an important role as driver for economic growth in the economy. Improving agricultural sustainability is fundamental to food security and poverty reduction (Vink,2014). The primary objective of this study is to empirically examine the effects of macro factors on the sustainability of fresh produce in South Africa. These factors are political certainty, economic certainty, environmental certainty and the production of fresh produce. The importance of these factors to farmers is well documented. An online research survey, with 247 respondents was conducted. Data analyses were conducted through descriptive and inferential statistics. The study concludes with managerial recommendations that can be implemented to increase certainty among the independent variables and so improve sustainability. Some recommendations include: improved communication between the industry and government, improved collaboration and the implementation of well aligned strategies in order to manage risks associated with macro factors. Findings of the study suggest that the independent and dependent factors influence each other. The practical contribution of the study is the detailed insight that is provided by the study which reveals that sustainability can be linked to the productivity of farmers and implies that although fresh produce farmers are uncertain and concerned about the macro factors outside their control, they are very positive about their production and long-term sustainability and do not intend to quit the industry. The study indicated the importance of sustainability of fresh produce in South Africa.
- Full Text:
- Date Issued: 2020
The effectiveness of lean principles in South Africa manufacturing companies
- Authors: Erasmus, Lionel Daveril
- Date: 2020
- Subjects: Lean manufacturing -- South Africa -- Port Elizabeth -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49830 , vital:41806
- Description: The Lean approach is a widely discussed and applied manufacturing philosophy in a variety of industries across the globe (Gupta & Jain, 2013), with only a few within the manufacturing industry able to truly say they have not heard of Lean (Melton, 2005). Lean is defined as a philosophy that applies specific tools and methods in a consistent, disciplined and systematic manner to eliminate waste and improve operational effectiveness, where the necessary processes are performed in a sequence in order to achieve the desired results. The effectiveness of Lean has been well established, with organisations from all over the world and from different industries having proved that Lean principles are well founded. However, despite its effectiveness the implementation of Lean manufacturing into an organisation is not an easy task due to various barriers opposing the effective implementation of Lean principles. The study was carried out in the South African (SA) Tank manufacturing industry. The study aimed at to establish a framework for successful implementation of Lean principles. The organisation where research took place, Welfit Oddy, is located in Perseverance, Port Elizabeth (PE) in SA. It is a manufacturing company which specializes in the design, manufacture and sale of tank containers and bulk liquid shipping containers and transport containers used to transport and deliver various goods such as milk, gas, chemicals, oil, petrol and liquid chemicals to customers and end users. The organisation has served this global industry for more than 25 years and is considered by many to be one of the biggest and best manufacturers of intermodal ISO tank containers in the world. Tank containers, also referred to as ISO tanks, intermodal tanks or IMO portable tanks, are designed for intermodal transportation by road, rail, air, and ship (Erera, Morales & Savelsbergh, 2005).
- Full Text:
- Date Issued: 2020
- Authors: Erasmus, Lionel Daveril
- Date: 2020
- Subjects: Lean manufacturing -- South Africa -- Port Elizabeth -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49830 , vital:41806
- Description: The Lean approach is a widely discussed and applied manufacturing philosophy in a variety of industries across the globe (Gupta & Jain, 2013), with only a few within the manufacturing industry able to truly say they have not heard of Lean (Melton, 2005). Lean is defined as a philosophy that applies specific tools and methods in a consistent, disciplined and systematic manner to eliminate waste and improve operational effectiveness, where the necessary processes are performed in a sequence in order to achieve the desired results. The effectiveness of Lean has been well established, with organisations from all over the world and from different industries having proved that Lean principles are well founded. However, despite its effectiveness the implementation of Lean manufacturing into an organisation is not an easy task due to various barriers opposing the effective implementation of Lean principles. The study was carried out in the South African (SA) Tank manufacturing industry. The study aimed at to establish a framework for successful implementation of Lean principles. The organisation where research took place, Welfit Oddy, is located in Perseverance, Port Elizabeth (PE) in SA. It is a manufacturing company which specializes in the design, manufacture and sale of tank containers and bulk liquid shipping containers and transport containers used to transport and deliver various goods such as milk, gas, chemicals, oil, petrol and liquid chemicals to customers and end users. The organisation has served this global industry for more than 25 years and is considered by many to be one of the biggest and best manufacturers of intermodal ISO tank containers in the world. Tank containers, also referred to as ISO tanks, intermodal tanks or IMO portable tanks, are designed for intermodal transportation by road, rail, air, and ship (Erera, Morales & Savelsbergh, 2005).
- Full Text:
- Date Issued: 2020