Customer experience value, satisfaction and behavioural intentions within selected shopping malls in Ghana
- Authors: Turkson, Patrick Joel
- Date: 2021-12
- Subjects: Shopping malls -- Ghana , Consumer satisfaction -- Ghana , Consumer behavior -- Ghana
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54706 , vital:47525
- Description: A key function of shopping malls is still to facilitate retail shopping experiences. Globally, shopping malls have assumed great importance in economies as they generate revenues to governments and contribute immensely to economic development, and Ghana is no exception to the benefits of shopping malls. As more shoppers shop in shopping malls, managers of malls are aggressively intensifying their marketing efforts in order to deliver value to customers, while taking into account contemporary changes in consumer preferences. Since the 1950s, customers have been seeking value through products and services, and now customers are seeking value through experiences. For several reasons such as customer preferences and lifestyles, the notion of creating experience value for customers has emerged as an important topic in contemporary marketing literature. The main interest of shopping mall managers is profit maximisation. However, shopping malls in Ghana are relatively new, face stiff competition from the informal retail sector, and are perceived as charging higher prices compared with the informal sector. Therefore, it is argued that providing positive customer experience value, prioritising customers’ satisfaction, and ensuring positive behavioural intentions can assist shopping mall managers in Ghana to be sustainable and remain competitive in the retail industry. The aim of this study is thus to investigate the factors that influence customer experience value, and assess the influence of customer experience value on customer satisfaction and behavioural intentions within selected shopping malls in Ghana. In addition, the study investigates the influence of customer satisfaction on behavioural intentions and the mediating role that customer satisfaction plays in the relationship between customer experience value and behavioural intentions. This study is expected to provide shopping mall managers in Ghana with information that might support them in their decision making concerning the shopping experience value activities that they offer to their customers. Three core concepts, namely customer experience value, customer satisfaction and behavioural intentions, formed the basis of this study. Also, the relationship between experience value, customer satisfaction, and behavioural intentions were examined. The study identified customer experience value as a multidimensional construct which comprises of four factors, namely service encounter (efficiency, service excellence and playfulness), experience realms (education, entertainment, escapism and esthetics), utilitarian value (monetary savings, selection and convenience) and hedonic value (exploration, place attachment and social status) as prospective factors contributing to customer experience value within the shopping mall context. Also, the study identified three attributional factors to measure customer satisfaction, namely the basic factors, performance factors, and excitement factors. Three outcomes of behavioural intentions, namely customer loyalty, word of mouth communication and revisit intentions were also identified to measure behavioural intentions of shoppers within the shopping mall context in Ghana. The study employed a purposive sampling technique to identify the potential respondents and the quantitative research methodology for analysis of the data of the study. Primary data was collected through a survey utilising self-administered structured questionnaires in the four key selected shopping malls in Ghana. Within the scope of the research, five hundred (500) useable questionnaires were received. The target population of the research included shoppers who have frequented the selected shopping malls in Ghana. The IBM SPSS (version 26) and AMOS computer software were used to perform the statistical analysis. The findings of the study showed a significant correlation between all factors (service encounter, experience realms, utilitarian value, hedonic value) measuring customer experience value (EV), customer satisfaction (CS) and behavioural intentions (BI). The empirical results also show that there is a significant relationship between experience value as an independent variable and customer satisfaction as a mediating variable. The results further revealed that experience value has a significant relationship with behavioural intentions. However, the results indicate that the relationship between the mediating variable (customer satisfaction) and the dependent variable (behavioural intentions) is insignificant. , Thesis (PhD) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Turkson, Patrick Joel
- Date: 2021-12
- Subjects: Shopping malls -- Ghana , Consumer satisfaction -- Ghana , Consumer behavior -- Ghana
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54706 , vital:47525
- Description: A key function of shopping malls is still to facilitate retail shopping experiences. Globally, shopping malls have assumed great importance in economies as they generate revenues to governments and contribute immensely to economic development, and Ghana is no exception to the benefits of shopping malls. As more shoppers shop in shopping malls, managers of malls are aggressively intensifying their marketing efforts in order to deliver value to customers, while taking into account contemporary changes in consumer preferences. Since the 1950s, customers have been seeking value through products and services, and now customers are seeking value through experiences. For several reasons such as customer preferences and lifestyles, the notion of creating experience value for customers has emerged as an important topic in contemporary marketing literature. The main interest of shopping mall managers is profit maximisation. However, shopping malls in Ghana are relatively new, face stiff competition from the informal retail sector, and are perceived as charging higher prices compared with the informal sector. Therefore, it is argued that providing positive customer experience value, prioritising customers’ satisfaction, and ensuring positive behavioural intentions can assist shopping mall managers in Ghana to be sustainable and remain competitive in the retail industry. The aim of this study is thus to investigate the factors that influence customer experience value, and assess the influence of customer experience value on customer satisfaction and behavioural intentions within selected shopping malls in Ghana. In addition, the study investigates the influence of customer satisfaction on behavioural intentions and the mediating role that customer satisfaction plays in the relationship between customer experience value and behavioural intentions. This study is expected to provide shopping mall managers in Ghana with information that might support them in their decision making concerning the shopping experience value activities that they offer to their customers. Three core concepts, namely customer experience value, customer satisfaction and behavioural intentions, formed the basis of this study. Also, the relationship between experience value, customer satisfaction, and behavioural intentions were examined. The study identified customer experience value as a multidimensional construct which comprises of four factors, namely service encounter (efficiency, service excellence and playfulness), experience realms (education, entertainment, escapism and esthetics), utilitarian value (monetary savings, selection and convenience) and hedonic value (exploration, place attachment and social status) as prospective factors contributing to customer experience value within the shopping mall context. Also, the study identified three attributional factors to measure customer satisfaction, namely the basic factors, performance factors, and excitement factors. Three outcomes of behavioural intentions, namely customer loyalty, word of mouth communication and revisit intentions were also identified to measure behavioural intentions of shoppers within the shopping mall context in Ghana. The study employed a purposive sampling technique to identify the potential respondents and the quantitative research methodology for analysis of the data of the study. Primary data was collected through a survey utilising self-administered structured questionnaires in the four key selected shopping malls in Ghana. Within the scope of the research, five hundred (500) useable questionnaires were received. The target population of the research included shoppers who have frequented the selected shopping malls in Ghana. The IBM SPSS (version 26) and AMOS computer software were used to perform the statistical analysis. The findings of the study showed a significant correlation between all factors (service encounter, experience realms, utilitarian value, hedonic value) measuring customer experience value (EV), customer satisfaction (CS) and behavioural intentions (BI). The empirical results also show that there is a significant relationship between experience value as an independent variable and customer satisfaction as a mediating variable. The results further revealed that experience value has a significant relationship with behavioural intentions. However, the results indicate that the relationship between the mediating variable (customer satisfaction) and the dependent variable (behavioural intentions) is insignificant. , Thesis (PhD) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Emerging Job Categories and Competencies Informing Talent Strategies for Industry 4.0 Automotive Organisations
- Authors: Macpherson, Wayne Elvison
- Date: 2021-12
- Subjects: Automobile industry and trade , Automobiles -- Technological innovations -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54002 , vital:46174
- Description: The emergence of Industry 4.0 is impacting the world of work and brings along new job categories that require new competency sets. The global shortage of skills is aggravated by the emergence of Industry 4.0 which is set to perpetuate the war for talent with talent being a main driver of business success. The South African automotive industry, being the largest contributor to the country’s GDP and the second largest employer in the country, needed to effectively manage talent to stay relevant and survive in a highly competitive labour market. Given the above, this research investigated emerging job categories and competencies required by automotive organisations for informing Talent Strategies in the context of Industry 4.0. To attain the purpose of the study, a literature study was conducted that explored the evolution of industry and the nature of Industry 4.0 with its associate technologies. A main part of the literature study was dedicated to identifying emerging job categories and competencies associated with Industry 4.0, with specific emphasis on identifying a hybrid competency set. The literature study was supplemented by data mining, semi-structured interviews and an online survey which, in turn, ensured a triangulation approach. Firstly, data mining was employed by consulting scientific and web-based sources to uncover trends in job advertisements relating to emerging job categories and competencies required in Industry 4.0 automotive organisations. Secondly, 30 semi-structured interviews were conducted with experts in the fields of HRM, production and engineering in automotive organisations, to gather their thoughts and views on the extent to which their organisations experienced Industry 4.0, and the influence of Industry 4.0 on both job losses and job creation, competencies employees required and Talent Strategies adopted to ensure the supply of relevant talent. The results from the interviews were qualitatively analysed with the extraction of themes. Lastly, a self-administered online survey was administered to HRM professionals, line-managers, and production professionals in automotive organisations through snowball sampling with 162 usable questionnaires returned. Factor analysis and Cronbach alpha coefficient were utilised to successfully validate the scales used in the study, with technical skills revealing two distinct factors, and Talent Strategies revealing three distinct factors. The results provided evidence of technical, conceptual, human and personal skills required by automotive organisations in the context of Industry 4.0. A high level of differing responses was noted for Talent Strategies, and specially for retention strategies. Based on the results obtained in the study, recommendations were made for informing talent in the South African automotive sector. , Thesis (PhD) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Macpherson, Wayne Elvison
- Date: 2021-12
- Subjects: Automobile industry and trade , Automobiles -- Technological innovations -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54002 , vital:46174
- Description: The emergence of Industry 4.0 is impacting the world of work and brings along new job categories that require new competency sets. The global shortage of skills is aggravated by the emergence of Industry 4.0 which is set to perpetuate the war for talent with talent being a main driver of business success. The South African automotive industry, being the largest contributor to the country’s GDP and the second largest employer in the country, needed to effectively manage talent to stay relevant and survive in a highly competitive labour market. Given the above, this research investigated emerging job categories and competencies required by automotive organisations for informing Talent Strategies in the context of Industry 4.0. To attain the purpose of the study, a literature study was conducted that explored the evolution of industry and the nature of Industry 4.0 with its associate technologies. A main part of the literature study was dedicated to identifying emerging job categories and competencies associated with Industry 4.0, with specific emphasis on identifying a hybrid competency set. The literature study was supplemented by data mining, semi-structured interviews and an online survey which, in turn, ensured a triangulation approach. Firstly, data mining was employed by consulting scientific and web-based sources to uncover trends in job advertisements relating to emerging job categories and competencies required in Industry 4.0 automotive organisations. Secondly, 30 semi-structured interviews were conducted with experts in the fields of HRM, production and engineering in automotive organisations, to gather their thoughts and views on the extent to which their organisations experienced Industry 4.0, and the influence of Industry 4.0 on both job losses and job creation, competencies employees required and Talent Strategies adopted to ensure the supply of relevant talent. The results from the interviews were qualitatively analysed with the extraction of themes. Lastly, a self-administered online survey was administered to HRM professionals, line-managers, and production professionals in automotive organisations through snowball sampling with 162 usable questionnaires returned. Factor analysis and Cronbach alpha coefficient were utilised to successfully validate the scales used in the study, with technical skills revealing two distinct factors, and Talent Strategies revealing three distinct factors. The results provided evidence of technical, conceptual, human and personal skills required by automotive organisations in the context of Industry 4.0. A high level of differing responses was noted for Talent Strategies, and specially for retention strategies. Based on the results obtained in the study, recommendations were made for informing talent in the South African automotive sector. , Thesis (PhD) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Emotional Intelligence as a strategy to enhance leadership
- Authors: Knight, Melody
- Date: 2021-12
- Subjects: Emotional intelligence -- South Africa -- Leadership , Development leadership -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/53980 , vital:46166
- Description: The elevated levels of burnout and stress that arise from work-related challenges, occurring from poor public health infrastructure, are prevalent in developing countries such as South Africa. Emotional intelligence (EI) theory offers a means to understand behaviour, attitudes, and interpersonal skills, which are important for nursing managers (NMs) to facilitate personal and professional development, well-being, and improved quality of care. Researchers have called for more research to create a greater awareness and understanding of EI in nursing leadership. Critical Realism was used as the epistemological framework to meet the objectives of the study. The aim was to identify practical recommendations for interventions that could enhance the ability of NMs to manage the challenges associated with leadership. Using an explanatory framework, the objectives were to (i) generate causal explanations for organisational phenomena, given the EI of NMs and the conditions of its exercise, (ii) describe how NMs use their EI abilities in challenging situations, and to (iii) identify interventions to develop the EI of NMs. Although the research on EI is extensive, research on NMs and interventions to develop EI in NMs was not found. Purposive sampling was employed with focus groups and individual semi-structured interviews used to gather data. The data was analysed using thematic data analysis and retroduction to identify the most logically compelling explanation for events. The findings showed that the EI of NMs is essentially related to work engagement, burnout, turnover intention, work satisfaction, communication, interpersonal relationships, and job performance. It showed that organisational support and policies, personal and psychological factors, as well as training, play a necessary role in enhancing the EI of NMs. The recommendations provide suggestions to create the conditions necessary to enhance the EI of NMs. , Thesis (DPhil) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Knight, Melody
- Date: 2021-12
- Subjects: Emotional intelligence -- South Africa -- Leadership , Development leadership -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/53980 , vital:46166
- Description: The elevated levels of burnout and stress that arise from work-related challenges, occurring from poor public health infrastructure, are prevalent in developing countries such as South Africa. Emotional intelligence (EI) theory offers a means to understand behaviour, attitudes, and interpersonal skills, which are important for nursing managers (NMs) to facilitate personal and professional development, well-being, and improved quality of care. Researchers have called for more research to create a greater awareness and understanding of EI in nursing leadership. Critical Realism was used as the epistemological framework to meet the objectives of the study. The aim was to identify practical recommendations for interventions that could enhance the ability of NMs to manage the challenges associated with leadership. Using an explanatory framework, the objectives were to (i) generate causal explanations for organisational phenomena, given the EI of NMs and the conditions of its exercise, (ii) describe how NMs use their EI abilities in challenging situations, and to (iii) identify interventions to develop the EI of NMs. Although the research on EI is extensive, research on NMs and interventions to develop EI in NMs was not found. Purposive sampling was employed with focus groups and individual semi-structured interviews used to gather data. The data was analysed using thematic data analysis and retroduction to identify the most logically compelling explanation for events. The findings showed that the EI of NMs is essentially related to work engagement, burnout, turnover intention, work satisfaction, communication, interpersonal relationships, and job performance. It showed that organisational support and policies, personal and psychological factors, as well as training, play a necessary role in enhancing the EI of NMs. The recommendations provide suggestions to create the conditions necessary to enhance the EI of NMs. , Thesis (DPhil) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Environmental legislation compliance: a strategy to implement a governance framework in Algoa Bay
- Authors: Govender, Andrea Lorrain
- Date: 2021-12
- Subjects: Environmental law -- South Africa -- Algoa Bay , Corporate governance -- South Africa -- Algoa Bay
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53744 , vital:45722
- Description: Over the past decades there has been a drastic decline in our ocean’s health that has resulted in fish depletion as well as marine life endangerment. This is largely due to human and economic activities such as commercial fishing, ship to ship bunkering and dumping of waste material at sea. The lack of governance and law enforcement has been a catalyst to the ocean’s fast approaching death. Although many laws and legislation exist to direct and encourage appropriate behaviour to preserve the ocean and marine life as well as ensure equality and equal access, the follow through and adherence have been lacking. This study was guided by the aim to develop a strategy for the implementation of a corporate governance framework to enhance compliance to environmental legislation in Algoa Bay to better protect the ocean, marine life and the rich biodiversity in the region which in extension will be beneficial to society and the oceans economy, as a thriving ocean is good for fishing, investments, imports, exports and tourism which is crucial for a booming oceans economy. The methodology applied in this research is a qualitative approach that used semi- structured interviews targeted at owners and managers of organisations to extract data regarding the level of compliance by those operating in the Algoa Bay region to marine and environmental legislation to decipher where decision making leaned and if it was slanted more towards non-compliance. The findings of the study demonstrate that organisations are not fully compliant to marine and environmental legislation despite being environmentally aware and portraying themselves as such to the public. This has been largely due to poor law enforcement practices and organisations valuing profit over compliance. As a result, African Penguins and many other fish species have become endangered. A corporate governance framework to enhance compliance will benefit society and promote job creation by employing more law enforcement agents to ensure the laws are being adhered to which will improve the socio-economic state for Algoa Bay and preserve the biodiversity and marine resources. , Thesis (MCom) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Govender, Andrea Lorrain
- Date: 2021-12
- Subjects: Environmental law -- South Africa -- Algoa Bay , Corporate governance -- South Africa -- Algoa Bay
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53744 , vital:45722
- Description: Over the past decades there has been a drastic decline in our ocean’s health that has resulted in fish depletion as well as marine life endangerment. This is largely due to human and economic activities such as commercial fishing, ship to ship bunkering and dumping of waste material at sea. The lack of governance and law enforcement has been a catalyst to the ocean’s fast approaching death. Although many laws and legislation exist to direct and encourage appropriate behaviour to preserve the ocean and marine life as well as ensure equality and equal access, the follow through and adherence have been lacking. This study was guided by the aim to develop a strategy for the implementation of a corporate governance framework to enhance compliance to environmental legislation in Algoa Bay to better protect the ocean, marine life and the rich biodiversity in the region which in extension will be beneficial to society and the oceans economy, as a thriving ocean is good for fishing, investments, imports, exports and tourism which is crucial for a booming oceans economy. The methodology applied in this research is a qualitative approach that used semi- structured interviews targeted at owners and managers of organisations to extract data regarding the level of compliance by those operating in the Algoa Bay region to marine and environmental legislation to decipher where decision making leaned and if it was slanted more towards non-compliance. The findings of the study demonstrate that organisations are not fully compliant to marine and environmental legislation despite being environmentally aware and portraying themselves as such to the public. This has been largely due to poor law enforcement practices and organisations valuing profit over compliance. As a result, African Penguins and many other fish species have become endangered. A corporate governance framework to enhance compliance will benefit society and promote job creation by employing more law enforcement agents to ensure the laws are being adhered to which will improve the socio-economic state for Algoa Bay and preserve the biodiversity and marine resources. , Thesis (MCom) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Evaluation of the expanded public works programme as poverty reduction strategy in Buffalo City Municipality
- Authors: Ngumbela, Xolisile Gideon
- Date: 2021-12
- Subjects: Public works -- South Africa , Poverty -- Government policy -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54242 , vital:46379
- Description: One socio-economic problem that South Africa is currently facing is the youth and women unemployment rate, which is among the highest in the world. The Government of South Africa has been involved in a number of initiatives, along with the advancement of a labour-intensive Expanded Public Works Program (EPWP) to reduce unemployment and poverty. The EPWP was initiated in 2004 with the aim of putting the unemployed into productive work in the social services of the public sector where relevant training and transfer of appropriate skills are provided to EPWP beneficiaries. However, the EPWP provides only temporary job opportunities that have little impact on the beneficiaries' lives. The main objective of the study was to analyse the Expanded Public Works Programme as a strategy for poverty reduction in order to assess its effectiveness on poverty reduction in Buffalo City Municipality, and to learn best practices that can be emulated by other municipalities or other programmes of Buffalo City Municipality. The secondary aim of the study was to suggest possible solutions and ways to overcome the problems and challenges faced by the metropolitan municipality of Buffalo City in tackling poverty reduction. Another goal was to explore whether the job prospects in Public Works would improve participants' future employability after they leave EPWP. Lastly, the study forwards suggestions on how best to use the EPWP as a tool to provide disadvantaged youth and women with sustainable job opportunities. The sample comprised of ten (10) individuals, and it was arrived at using purposive sampling. The self-administered questionnaire was sent to two (2) councilors and eight (8) EPWP managers involved in the EPWP management in the Buffalo City Metropolitan Municipality. The data was collected through the self-administered questionnaire, followed by telephone follow-ups for points of clarity, because the study took place at the height of the Covid-19 pandemic, which took everyone by surprise and left the whole world astonished as it seemed no one was fully prepared for the disaster. The study found that, overall, the design elements and implementation aspects of EPWP are not ideal for helping the unemployed to become more employable on a large scale. Other issues include the absence of advanced skills training for EPWP participants; the unsustainable essence of the administration of the EPWP, and the non-approval of the draft EPWP policy. This study suggests measures with regard to EPWP coordination, enhanced project monitoring, preparation, indigent requirements and acceptance of the EPWP regulation under the BCMM. The study also recommends, in addition to the above, properly consulted management framework according to international best practices of programme management and evaluation to allow the EPWP to achieve its goals more effectively. , Thesis (MA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Ngumbela, Xolisile Gideon
- Date: 2021-12
- Subjects: Public works -- South Africa , Poverty -- Government policy -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54242 , vital:46379
- Description: One socio-economic problem that South Africa is currently facing is the youth and women unemployment rate, which is among the highest in the world. The Government of South Africa has been involved in a number of initiatives, along with the advancement of a labour-intensive Expanded Public Works Program (EPWP) to reduce unemployment and poverty. The EPWP was initiated in 2004 with the aim of putting the unemployed into productive work in the social services of the public sector where relevant training and transfer of appropriate skills are provided to EPWP beneficiaries. However, the EPWP provides only temporary job opportunities that have little impact on the beneficiaries' lives. The main objective of the study was to analyse the Expanded Public Works Programme as a strategy for poverty reduction in order to assess its effectiveness on poverty reduction in Buffalo City Municipality, and to learn best practices that can be emulated by other municipalities or other programmes of Buffalo City Municipality. The secondary aim of the study was to suggest possible solutions and ways to overcome the problems and challenges faced by the metropolitan municipality of Buffalo City in tackling poverty reduction. Another goal was to explore whether the job prospects in Public Works would improve participants' future employability after they leave EPWP. Lastly, the study forwards suggestions on how best to use the EPWP as a tool to provide disadvantaged youth and women with sustainable job opportunities. The sample comprised of ten (10) individuals, and it was arrived at using purposive sampling. The self-administered questionnaire was sent to two (2) councilors and eight (8) EPWP managers involved in the EPWP management in the Buffalo City Metropolitan Municipality. The data was collected through the self-administered questionnaire, followed by telephone follow-ups for points of clarity, because the study took place at the height of the Covid-19 pandemic, which took everyone by surprise and left the whole world astonished as it seemed no one was fully prepared for the disaster. The study found that, overall, the design elements and implementation aspects of EPWP are not ideal for helping the unemployed to become more employable on a large scale. Other issues include the absence of advanced skills training for EPWP participants; the unsustainable essence of the administration of the EPWP, and the non-approval of the draft EPWP policy. This study suggests measures with regard to EPWP coordination, enhanced project monitoring, preparation, indigent requirements and acceptance of the EPWP regulation under the BCMM. The study also recommends, in addition to the above, properly consulted management framework according to international best practices of programme management and evaluation to allow the EPWP to achieve its goals more effectively. , Thesis (MA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Experiences of women street vendors in Nelson Mandela Bay and their livelihoods
- Authors: Mukamba, Adonia
- Date: 2021-12
- Subjects: Street vendors -- South africa -- Nelson Mandela Bay Municipality , Women merchants -- South Africa -- Nelson Mandela Bay Municipality , Women -- South Africa -- Nelson Mandela Bay Municipality -- Economic conditions
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54936 , vital:48502
- Description: Street vending forms an important source of livelihood for many households in developing countries where a substantial number of people struggles to access employment in the formal sector. Likewise, in South African urban areas, the trade has become an important mechanism to cope with rising poverty and unemployment levels been experienced, particularly in urban areas. This has a negative effect on women’s street vending livelihoods and well-being. The study looked at the experiences of women street vendors in Nelson Mandela Bay on their livelihoods. The purpose of this study was to explore the experiences of women engaged in street vending in NMB. In particular, it established women street vendors’ livelihood activities and factors that led them to engage in street vending. To achieve the research objectives, a mixed-methods approach was used. A case study conducted in the Korsten area of Nelson Mandela Bay was utilised to collect data on women street vending livelihoods and experiences. As a case study, a convergent mixed-methods design was adopted. Convenience, purposive, and snowballing sampling techniques were used to select street vendors and key informants for the study. The data collection tools used included administered questionnaire surveys, direct participant observation method, in-depth face-to-face interviews and key informant interviews. The study collected data from 23 street vendors and 3 key informants. A content analysis was used to analyse data. The study also adhered to ethics and ensured that reliability and validity issues were carefully considered throughout the research process. The study revealed livelihood diversification among women street vendors, which was attested by multiple street vending activities in which women were engaged. Interviews with street vendors revealed that a significant number of women’s decisions to engage in street vending were primarily motivated by push factors, where need rather than choice emerged in most discussions with them. Most importantly, the study found that women engaged in street vending were confronted with an array of positive and negative experiences, which both had influences on their livelihoods and wellbeing. Based on these findings, the study noted that the majority of women street vendors reported more on how their livelihoods were being affected negatively by street vending experiences. In this case, the researcher suggested possible inclusive strategies of improving women street vending experiences which might be taken into consideration. Suggestions included improving street vendors’ condition of work, providing improved basic services, providing vending permits, providing storage facilities, improving security and safety through regular policing of vending areas, and constructing public vending stalls for street vendors to use in their places of trade. , Thesis (MADS) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Mukamba, Adonia
- Date: 2021-12
- Subjects: Street vendors -- South africa -- Nelson Mandela Bay Municipality , Women merchants -- South Africa -- Nelson Mandela Bay Municipality , Women -- South Africa -- Nelson Mandela Bay Municipality -- Economic conditions
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54936 , vital:48502
- Description: Street vending forms an important source of livelihood for many households in developing countries where a substantial number of people struggles to access employment in the formal sector. Likewise, in South African urban areas, the trade has become an important mechanism to cope with rising poverty and unemployment levels been experienced, particularly in urban areas. This has a negative effect on women’s street vending livelihoods and well-being. The study looked at the experiences of women street vendors in Nelson Mandela Bay on their livelihoods. The purpose of this study was to explore the experiences of women engaged in street vending in NMB. In particular, it established women street vendors’ livelihood activities and factors that led them to engage in street vending. To achieve the research objectives, a mixed-methods approach was used. A case study conducted in the Korsten area of Nelson Mandela Bay was utilised to collect data on women street vending livelihoods and experiences. As a case study, a convergent mixed-methods design was adopted. Convenience, purposive, and snowballing sampling techniques were used to select street vendors and key informants for the study. The data collection tools used included administered questionnaire surveys, direct participant observation method, in-depth face-to-face interviews and key informant interviews. The study collected data from 23 street vendors and 3 key informants. A content analysis was used to analyse data. The study also adhered to ethics and ensured that reliability and validity issues were carefully considered throughout the research process. The study revealed livelihood diversification among women street vendors, which was attested by multiple street vending activities in which women were engaged. Interviews with street vendors revealed that a significant number of women’s decisions to engage in street vending were primarily motivated by push factors, where need rather than choice emerged in most discussions with them. Most importantly, the study found that women engaged in street vending were confronted with an array of positive and negative experiences, which both had influences on their livelihoods and wellbeing. Based on these findings, the study noted that the majority of women street vendors reported more on how their livelihoods were being affected negatively by street vending experiences. In this case, the researcher suggested possible inclusive strategies of improving women street vending experiences which might be taken into consideration. Suggestions included improving street vendors’ condition of work, providing improved basic services, providing vending permits, providing storage facilities, improving security and safety through regular policing of vending areas, and constructing public vending stalls for street vendors to use in their places of trade. , Thesis (MADS) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Exploring pro-environmental behaviour of millennials towards the marine and coastal environment: a systematic review
- Authors: Van Rensburg, Lindie
- Date: 2021-12
- Subjects: Generation Y -- Environmental aspects , Marine ecology -- Environmental aspects
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54366 , vital:46480
- Description: The oceans cover nearly 70% of the earth’s surface and are responsible for fundamental functions such as climate, weather, temperature regulation, oxygen production and carbon dioxide absorption. Despite this, marine environmental protection has received relatively little attention in comparison to terrestrial efforts. One explanation for this phenomenon is that policymakers struggle to implement regulations that mitigate human influences on the marine environment while also ensuring that these settings are both protected and enjoyed by users. However, environmental issues caused by human influence are visible to millennials, which has inspired them to become future leaders and drivers of environmental movements. As a result, they have the potential to make a significant contribution to environmental practices and legislation. The research aim was to explore the pro-environmental behaviour of millennials towards the marine and coastal environment through a mixed method systematic review. The systematic review yielded a total of 24 relevant research articles published from 2010 through 2020 in accredited journals. These articles were subjected to thematic analysis revealing three major themes, namely, (1) altruism, (2) environmental leader and (3) barriers to pro-environmental behaviour. The main results showed that millennials possess altruistic behaviours, however, it should be mentioned that according to the research, millennials' attitudes, concerns, beliefs, and desire for environmental change may not always translate into actual behaviour. The systematic review further emphasised the lack of journal articles that focused explicitly on millennials and their pro-environmental behaviour towards the marine and coastal environment within the selected databases. The dearth of research in this area, therefore, suggests that policymakers should provide incentives for such research to be conducted. , Thesis (MA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Van Rensburg, Lindie
- Date: 2021-12
- Subjects: Generation Y -- Environmental aspects , Marine ecology -- Environmental aspects
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54366 , vital:46480
- Description: The oceans cover nearly 70% of the earth’s surface and are responsible for fundamental functions such as climate, weather, temperature regulation, oxygen production and carbon dioxide absorption. Despite this, marine environmental protection has received relatively little attention in comparison to terrestrial efforts. One explanation for this phenomenon is that policymakers struggle to implement regulations that mitigate human influences on the marine environment while also ensuring that these settings are both protected and enjoyed by users. However, environmental issues caused by human influence are visible to millennials, which has inspired them to become future leaders and drivers of environmental movements. As a result, they have the potential to make a significant contribution to environmental practices and legislation. The research aim was to explore the pro-environmental behaviour of millennials towards the marine and coastal environment through a mixed method systematic review. The systematic review yielded a total of 24 relevant research articles published from 2010 through 2020 in accredited journals. These articles were subjected to thematic analysis revealing three major themes, namely, (1) altruism, (2) environmental leader and (3) barriers to pro-environmental behaviour. The main results showed that millennials possess altruistic behaviours, however, it should be mentioned that according to the research, millennials' attitudes, concerns, beliefs, and desire for environmental change may not always translate into actual behaviour. The systematic review further emphasised the lack of journal articles that focused explicitly on millennials and their pro-environmental behaviour towards the marine and coastal environment within the selected databases. The dearth of research in this area, therefore, suggests that policymakers should provide incentives for such research to be conducted. , Thesis (MA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Exploring the TAM3 factors of technology adoption in South African SMMEs
- Authors: Mushohwe, Wisdom
- Date: 2021-12
- Subjects: Small business -- South Africa -- Technology
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54958 , vital:48519
- Description: This study is aimed at assisting businesses to improve the adoption of technology by exploring the factors that influence the adoption of technology. This study explored the factors that influence adoption or usage of technology based on the Adoption of Technology Model 3 (TAM3) as it relates to Small Medium and Micro Enterprises (SMMEs) in South Africa. The study investigates the use or adoption of technology based on the TAM3 factors of Perceived usefulness, perceived ease of use, subjective norm, job relevance, image, results demonstrability, output quality, perceived ease of use, computer self-efficacy, perception of external control, computer anxiety, computer playfulness, perceived enjoyment and level of education. The study employed quantitative methods of data collection and analysis in order to ensure reliability and generalisability of the results. This was conducted in the form of an empirical study, done through QuestionPro mail survey amongst 51 business owners and managers of SMMEs. The purpose of the study was to explore the TAM3 factors in the adoption of technology on SMMEs in relation to South African SMMEs. The major findings from the study indicated perceived usefulness and subjective norm as the main factors influencing the adoption of technology in South African SMMEs. Recommendations were made to management and business to ensure that they encourage the behaviours, demonstrate technology usage and to create a conducive environment that fosters the adoption of technology. Based on the study, it is recommended that business owners or managers create an enabling environment to foster and promote subjective norm and perceived usefulness as the main factors for the adoption of technology in South African SMMEs. Training, regular use of technology in business and social environments, normalisation of use of technology within SMMEs and the infusion of technology in all business cycles were recommended as enablers in the adoption of technology. Adoption or usage of technology by South African SMMEs can be done by focusing on perceived usefulness and subjective norm constructs as the main factors. , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Mushohwe, Wisdom
- Date: 2021-12
- Subjects: Small business -- South Africa -- Technology
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54958 , vital:48519
- Description: This study is aimed at assisting businesses to improve the adoption of technology by exploring the factors that influence the adoption of technology. This study explored the factors that influence adoption or usage of technology based on the Adoption of Technology Model 3 (TAM3) as it relates to Small Medium and Micro Enterprises (SMMEs) in South Africa. The study investigates the use or adoption of technology based on the TAM3 factors of Perceived usefulness, perceived ease of use, subjective norm, job relevance, image, results demonstrability, output quality, perceived ease of use, computer self-efficacy, perception of external control, computer anxiety, computer playfulness, perceived enjoyment and level of education. The study employed quantitative methods of data collection and analysis in order to ensure reliability and generalisability of the results. This was conducted in the form of an empirical study, done through QuestionPro mail survey amongst 51 business owners and managers of SMMEs. The purpose of the study was to explore the TAM3 factors in the adoption of technology on SMMEs in relation to South African SMMEs. The major findings from the study indicated perceived usefulness and subjective norm as the main factors influencing the adoption of technology in South African SMMEs. Recommendations were made to management and business to ensure that they encourage the behaviours, demonstrate technology usage and to create a conducive environment that fosters the adoption of technology. Based on the study, it is recommended that business owners or managers create an enabling environment to foster and promote subjective norm and perceived usefulness as the main factors for the adoption of technology in South African SMMEs. Training, regular use of technology in business and social environments, normalisation of use of technology within SMMEs and the infusion of technology in all business cycles were recommended as enablers in the adoption of technology. Adoption or usage of technology by South African SMMEs can be done by focusing on perceived usefulness and subjective norm constructs as the main factors. , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Factors influencing entrepreneurial capabilities of South African schools: the case of selected schools in Harry Gwala District in Kwazulu Natal
- Authors: Nkala, Siphosenkosi
- Date: 2021-12
- Subjects: Entrepreneurship -- South Africa , School improvement programs -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54255 , vital:46381
- Description: The South African public education system has for a long time been criticised for a number of things, including failing to meet international quality standards, poor resource management and failure to cope with rapid changes in the global environment. One of the most scathing of all these attacks, however, has been that it continues to churn out thousands of unemployable youth year after year. One critical area of improving this state of affairs could lie in the avenue of entrepreneurial education. There is no doubt that there is a considerable need to have an educated citizenry in South Africa. Since the dawn of democracy, government has made concerted efforts to improve the provision of education especially to the previously disadvantaged sections of the population. However, it has been proven that there is an even more dire need to produce competent and skilled school graduates who will not only be prepared for the job market, but also those who will be creators of much needed employment. In the pursuit of entrepreneurial education, entrepreneurial development capability thus becomes an important factor that needs to be understood in line with other factors that can be used to enhance it. It is hoped that understanding these factors will assist education managers to consider their implementation in their respective organisations. This study sought to establish a framework that might enable South African schools to enhance the entrepreneurial development capability of these schools. Initially, the study sought to investigate the contribution that education and training, culture of entrepreneurship, funding and finance, human capital and workforce, engaging the private sector and regulatory framework and infrastructure make in achieving the entrepreneurial development capability of schools. After conducting an exploratory factor analysis, these variables were however reduced to three independent variables (fostering entrepreneurial culture, funding and extra-curricular opportunities and external stakeholder support) and one dependent variable (entrepreneurship development capability). A mail survey was conducted in 82 schools in the Harry Gwala district of KwaZulu Natal. The purpose of the study was to investigate where the identified independent variables positively contribute to the entrepreneurship development capability of these schools. The major findings of the study reveal a low level of prevalence of the independent variables (fostering entrepreneurial culture, funding and extra-curricular opportunities and external stakeholder support) and the dependent variable (entrepreneurship development capability) in the participating schools. The empirical results also showed that all three independent variables were significantly positively related to the entrepreneurship development capability of the participating schools. These independent variables are therefore important determinants of the entrepreneurship development capability of schools. , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Nkala, Siphosenkosi
- Date: 2021-12
- Subjects: Entrepreneurship -- South Africa , School improvement programs -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54255 , vital:46381
- Description: The South African public education system has for a long time been criticised for a number of things, including failing to meet international quality standards, poor resource management and failure to cope with rapid changes in the global environment. One of the most scathing of all these attacks, however, has been that it continues to churn out thousands of unemployable youth year after year. One critical area of improving this state of affairs could lie in the avenue of entrepreneurial education. There is no doubt that there is a considerable need to have an educated citizenry in South Africa. Since the dawn of democracy, government has made concerted efforts to improve the provision of education especially to the previously disadvantaged sections of the population. However, it has been proven that there is an even more dire need to produce competent and skilled school graduates who will not only be prepared for the job market, but also those who will be creators of much needed employment. In the pursuit of entrepreneurial education, entrepreneurial development capability thus becomes an important factor that needs to be understood in line with other factors that can be used to enhance it. It is hoped that understanding these factors will assist education managers to consider their implementation in their respective organisations. This study sought to establish a framework that might enable South African schools to enhance the entrepreneurial development capability of these schools. Initially, the study sought to investigate the contribution that education and training, culture of entrepreneurship, funding and finance, human capital and workforce, engaging the private sector and regulatory framework and infrastructure make in achieving the entrepreneurial development capability of schools. After conducting an exploratory factor analysis, these variables were however reduced to three independent variables (fostering entrepreneurial culture, funding and extra-curricular opportunities and external stakeholder support) and one dependent variable (entrepreneurship development capability). A mail survey was conducted in 82 schools in the Harry Gwala district of KwaZulu Natal. The purpose of the study was to investigate where the identified independent variables positively contribute to the entrepreneurship development capability of these schools. The major findings of the study reveal a low level of prevalence of the independent variables (fostering entrepreneurial culture, funding and extra-curricular opportunities and external stakeholder support) and the dependent variable (entrepreneurship development capability) in the participating schools. The empirical results also showed that all three independent variables were significantly positively related to the entrepreneurship development capability of the participating schools. These independent variables are therefore important determinants of the entrepreneurship development capability of schools. , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Factors influencing the buyer behaviour of Generation X and Y consumers in Johannesburg
- Authors: Maqula, Sive
- Date: 2021-12
- Subjects: Consumer behavior -- South Africa -- Johannesburg
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54025 , vital:46181
- Description: The purpose of the study described in this treatise was to determine the factors that influence the purchasing behaviour of Generation X and Generation Y sports apparel consumers in Johannesburg. Understanding why customers buy specific products presents an opportunity for companies to design marketing communications strategies that will ensure more customer buying decisions. Studying consumer behaviour is important for sports apparel companies so that they can meet changing customer needs, build customer loyalty and stay in touch with their consumers. Quantitative research methods were used in this study. Primary data were obtained using a closed-ended questionnaire that was completed online. In total, 70 responses were obtained. After collection, the data were analysed using STATISTICA. Based on the proposed research model, perceived product quality and brand image were found to have no positive influence on attitude. Subjective norms and perceived behavioural control were found to have a positive influence on attitude. In addition, attitude was reported to have a positive influence on purchase intention. There were no significant differences in the buying behaviour of Generations X and Y consumers in the present study. Also variables such as gender, race, educational qualifications and income levels had no significant influence on consumer purchase intentions for sports apparel. Therefore, the study recommended that managers and marketers of sports apparel companies use similar marketing strategies for both generational cohorts in order to minimise promotional costs. Managers and marketers can also use experts in the field to run their promotional campaigns. Furthermore, they need to make it easy for their consumers to access sports apparel and provide them with enough information so that their consumption is informed by knowledge. Moreover, managers and marketers need to create favourable consumer attitudes towards their products or brands by using reputable celebrities to endorse them and genuinely engage in charitable initiatives. Sports apparel companies should ensure that they study consumer behaviour on an on-going basis because consumer needs, wants and preferences evolve. , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Maqula, Sive
- Date: 2021-12
- Subjects: Consumer behavior -- South Africa -- Johannesburg
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54025 , vital:46181
- Description: The purpose of the study described in this treatise was to determine the factors that influence the purchasing behaviour of Generation X and Generation Y sports apparel consumers in Johannesburg. Understanding why customers buy specific products presents an opportunity for companies to design marketing communications strategies that will ensure more customer buying decisions. Studying consumer behaviour is important for sports apparel companies so that they can meet changing customer needs, build customer loyalty and stay in touch with their consumers. Quantitative research methods were used in this study. Primary data were obtained using a closed-ended questionnaire that was completed online. In total, 70 responses were obtained. After collection, the data were analysed using STATISTICA. Based on the proposed research model, perceived product quality and brand image were found to have no positive influence on attitude. Subjective norms and perceived behavioural control were found to have a positive influence on attitude. In addition, attitude was reported to have a positive influence on purchase intention. There were no significant differences in the buying behaviour of Generations X and Y consumers in the present study. Also variables such as gender, race, educational qualifications and income levels had no significant influence on consumer purchase intentions for sports apparel. Therefore, the study recommended that managers and marketers of sports apparel companies use similar marketing strategies for both generational cohorts in order to minimise promotional costs. Managers and marketers can also use experts in the field to run their promotional campaigns. Furthermore, they need to make it easy for their consumers to access sports apparel and provide them with enough information so that their consumption is informed by knowledge. Moreover, managers and marketers need to create favourable consumer attitudes towards their products or brands by using reputable celebrities to endorse them and genuinely engage in charitable initiatives. Sports apparel companies should ensure that they study consumer behaviour on an on-going basis because consumer needs, wants and preferences evolve. , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Financial literacy: a conceptualisation in a South African University
- Authors: Smit, Andrew Stuart
- Date: 2021-12
- Subjects: Financial literacy -- South Africa , Universities and colleges -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54773 , vital:47660
- Description: Financial literacy is increasingly becoming an important and relevant topic in the modern-day world. Due to the complex developments in the financial services industry such as internet banking, mobile banking and online trading, which are also becoming more accessible to consumers, financial literacy is proving to be a necessary skill to have in order to make effective financial decisions. However, in a global and local context, the financial literacy levels of individuals are generally poor. South Africa ranks poorly among other countries in terms of financial literacy levels. A study performed by the Organisation of Economic Cooperation and Development showed that South Africa finished last out of 30 countries tested in their global financial literacy survey. Financial literacy levels vary among different groups in South Africa. For example, age, gender and financial education all affect the financial literacy levels of South Africans. In South Africa, individuals aged between 18-29 display higher levels of financial literacy than individuals aged 60 and above while financial education influences the level of financial literacy for an individual because it assists an individual in making correct financial decisions. Crucially though, financial literacy among South African university students is poor. Literature reveals that South African University students struggle with personal financial management more specifically saving, spending and managing debt. Therefore, based on this, the purpose of this study is to conceptualise financial literacy within Nelson Mandela University and to gain a comprehensive understanding of the factors that affect financial literacy among the students. To achieve the purpose of this study, an in-depth literature review was conducted on the definition of financial literacy, the nature and importance of financial literacy, the dimensions of financial literacy and financial literacy in a local context. Following this was an empirical investigation into the financial literacy levels of university students through the development of a questionnaire that tested the individual’s financial knowledge, financial attitudes, financial behaviours, financial skills and financial well-being. Moreover, the relationships between the financial literacy levels of individuals and the components were tested as well. For the purposes of this study a quantitative research approach was adopted. The reason for this was it was suited to the purpose of the study which was to test the financial literacy levels of university students. This required collecting and analysing large amount of data. The sample for this study were Nelson Mandela University students who were registered for the 2020 academic year. The target sample amount was 500 students. The sampling method used was convenience sampling it was implemented through an electronic questionnaire. The number of usable questionnaires collected was 484 which resulted in an effective response rate of 96.80%. These responses were captured onto an excel spreadsheet which were then analysed through Statistica. To analyse the empirical data collected, an exploratory factor analysis, content validity, inter-observer reliability, Chronbach Alpha and ANOVA analysis were all used. The empirical analysis revealed that amongst the relationships tested, there were generally weak to no relationships between the financial literacy levels of the university students and the components of financial knowledge, financial attitudes, financial skills, financial behaviours and financial well-being. The results of the study led to a set of recommendations being developed for different stakeholders of financial literacy. These are namely, the stakeholders being the individuals, scholars, academics and the government should focus on explaining the importance of financial literacy to university students and how they can use financial literacy to improve their financial well-being. Furthermore, financial literacy programmes need to be developed to assist in improving the financial literacy levels of South African University students. There also needs to be more representative financial literacy studies performed in order to obtain a more comprehensive understanding of the financial literacy levels of South African University students. , Thesis (MCom) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Smit, Andrew Stuart
- Date: 2021-12
- Subjects: Financial literacy -- South Africa , Universities and colleges -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54773 , vital:47660
- Description: Financial literacy is increasingly becoming an important and relevant topic in the modern-day world. Due to the complex developments in the financial services industry such as internet banking, mobile banking and online trading, which are also becoming more accessible to consumers, financial literacy is proving to be a necessary skill to have in order to make effective financial decisions. However, in a global and local context, the financial literacy levels of individuals are generally poor. South Africa ranks poorly among other countries in terms of financial literacy levels. A study performed by the Organisation of Economic Cooperation and Development showed that South Africa finished last out of 30 countries tested in their global financial literacy survey. Financial literacy levels vary among different groups in South Africa. For example, age, gender and financial education all affect the financial literacy levels of South Africans. In South Africa, individuals aged between 18-29 display higher levels of financial literacy than individuals aged 60 and above while financial education influences the level of financial literacy for an individual because it assists an individual in making correct financial decisions. Crucially though, financial literacy among South African university students is poor. Literature reveals that South African University students struggle with personal financial management more specifically saving, spending and managing debt. Therefore, based on this, the purpose of this study is to conceptualise financial literacy within Nelson Mandela University and to gain a comprehensive understanding of the factors that affect financial literacy among the students. To achieve the purpose of this study, an in-depth literature review was conducted on the definition of financial literacy, the nature and importance of financial literacy, the dimensions of financial literacy and financial literacy in a local context. Following this was an empirical investigation into the financial literacy levels of university students through the development of a questionnaire that tested the individual’s financial knowledge, financial attitudes, financial behaviours, financial skills and financial well-being. Moreover, the relationships between the financial literacy levels of individuals and the components were tested as well. For the purposes of this study a quantitative research approach was adopted. The reason for this was it was suited to the purpose of the study which was to test the financial literacy levels of university students. This required collecting and analysing large amount of data. The sample for this study were Nelson Mandela University students who were registered for the 2020 academic year. The target sample amount was 500 students. The sampling method used was convenience sampling it was implemented through an electronic questionnaire. The number of usable questionnaires collected was 484 which resulted in an effective response rate of 96.80%. These responses were captured onto an excel spreadsheet which were then analysed through Statistica. To analyse the empirical data collected, an exploratory factor analysis, content validity, inter-observer reliability, Chronbach Alpha and ANOVA analysis were all used. The empirical analysis revealed that amongst the relationships tested, there were generally weak to no relationships between the financial literacy levels of the university students and the components of financial knowledge, financial attitudes, financial skills, financial behaviours and financial well-being. The results of the study led to a set of recommendations being developed for different stakeholders of financial literacy. These are namely, the stakeholders being the individuals, scholars, academics and the government should focus on explaining the importance of financial literacy to university students and how they can use financial literacy to improve their financial well-being. Furthermore, financial literacy programmes need to be developed to assist in improving the financial literacy levels of South African University students. There also needs to be more representative financial literacy studies performed in order to obtain a more comprehensive understanding of the financial literacy levels of South African University students. , Thesis (MCom) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Health promotional levy: a commercial perspective
- Authors: Ncapayi, Sakhumzi
- Date: 2021-12
- Subjects: Public health -- Taxation -- South Africa , Sugar -- Taxation -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54213 , vital:46362
- Description: The gazetting of the Health Promotion Levy (HPL) and its subsequent implementation had diverse effects and reactions from different stakeholders in South Africa. This study sought to understand the implications of the HPL for the industry by exploring the perceptions of SSB consumers. As such, the purpose of the study was to investigate the impact of the HPL on changing consumer preferences. The study also sought to explore the impact of the HPL on the way that companies have aligned their marketing strategies in line with the HPL to accommodate the response of the market in terms of taste and price sensitivity. An overview of the previous published work globally is analysed critically with the different sugar taxes imposed in other countries with regard to their impact on the various economies . Global discussions on the topic of the sugar tax are shared and conceptualising the sugar tax and sugar as a product. A quantitative research paradigm, also known as a positivistic research paradigm, was considered appropriate for the study that aimed to effectively test and evaluate the conceptual hypotheses and constructs that relate to the HPL. The objective was achieved by conducting an online cross-sectional survey. The survey instrument was a questionnaire that was randomly distributed to 385 SSB consumers in all nine provinces of South Africa using convenience random sampling. The data collected were analysed using the software IBM SPSS Statistics 25. The data reduction technique Exploratory Factor analysis (EFA) was then used to find the factor loadings that best produced correlations between the observed variables. The variables comprised of 5 – point Likert scale that ranged from strongly disagree (1), disagree (2), neutral (3), agree (4) to strongly agree (5). A scree plot was used for factor extraction and confirmed with parallel analysis, and four factors emerged. The factors were extracted using the oblique rotation principal – Promax with 100 iterations for convergence. Consumer perceptions in South Africa are critical to improving the implementation of the HPL and creating a healthier society. Government and management need to lead by example in promoting a healthy lifestyle through marketing activities (product promotions) and in the pricing of products, as obesity is a reality for everyone in the country and needs to be managed. , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Ncapayi, Sakhumzi
- Date: 2021-12
- Subjects: Public health -- Taxation -- South Africa , Sugar -- Taxation -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54213 , vital:46362
- Description: The gazetting of the Health Promotion Levy (HPL) and its subsequent implementation had diverse effects and reactions from different stakeholders in South Africa. This study sought to understand the implications of the HPL for the industry by exploring the perceptions of SSB consumers. As such, the purpose of the study was to investigate the impact of the HPL on changing consumer preferences. The study also sought to explore the impact of the HPL on the way that companies have aligned their marketing strategies in line with the HPL to accommodate the response of the market in terms of taste and price sensitivity. An overview of the previous published work globally is analysed critically with the different sugar taxes imposed in other countries with regard to their impact on the various economies . Global discussions on the topic of the sugar tax are shared and conceptualising the sugar tax and sugar as a product. A quantitative research paradigm, also known as a positivistic research paradigm, was considered appropriate for the study that aimed to effectively test and evaluate the conceptual hypotheses and constructs that relate to the HPL. The objective was achieved by conducting an online cross-sectional survey. The survey instrument was a questionnaire that was randomly distributed to 385 SSB consumers in all nine provinces of South Africa using convenience random sampling. The data collected were analysed using the software IBM SPSS Statistics 25. The data reduction technique Exploratory Factor analysis (EFA) was then used to find the factor loadings that best produced correlations between the observed variables. The variables comprised of 5 – point Likert scale that ranged from strongly disagree (1), disagree (2), neutral (3), agree (4) to strongly agree (5). A scree plot was used for factor extraction and confirmed with parallel analysis, and four factors emerged. The factors were extracted using the oblique rotation principal – Promax with 100 iterations for convergence. Consumer perceptions in South Africa are critical to improving the implementation of the HPL and creating a healthier society. Government and management need to lead by example in promoting a healthy lifestyle through marketing activities (product promotions) and in the pricing of products, as obesity is a reality for everyone in the country and needs to be managed. , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Inbound tourist experience in south africa
- Authors: Twumasi, Gabriel Kwadwo
- Date: 2021-12
- Subjects: Tourism -- Economic aspects -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54641 , vital:46877
- Description: The tourism industry contributes significantly to the economic growth of South Africa. Although international tourism is noted for a great contribution to customer experience beyond their borders, few studies exist in respect of tourist experience in South Africa. An individual experience to a tourism destination impact on his/her satisfaction and behavioural intentions. Tourist experience has been identified as a possible strategy for building and improving the relationship between tourism businesses and their clients in order to improve customer retention and recommending and revisiting of destination. Thus, the primary objective of this study was to identify, investigate and empirically test the factors influencing customer (inbound tourists) experience in South Africa. The study also seeks to determine how these experiences influence customer satisfaction, recommendation of the destination and the likelihood of a return visit. Tourist experience is of performance value to tourism businesses as these businesses need to identify the factors they should focus on to increase the value of products and services they are delivering to their customers. A quantitative methodology was chosen for this study and data was collected through a self-administered questionnaire. The study population included all inbound tourist who had visited South Africa between the years 2018 and 2020. The research design consisted of causal and descriptive research. The study followed a quantitative research method to obtain the set objectives of the study. A measuring instrument in the form of a structured questionnaire was designed from secondary sources to source for the needed data. A web-based online questionnaire and convenience sampling technique was chosen to identify inbound tourist to South Africa. Of the 320 inbound tourists to South Africa reached and completed the questionnaire, 319 were included in the analysis. Both descriptive and inferential statistics were employed in the data analysis. The main empirical results of the study found that statistically significant relationships exist between the independent variables: Quality accommodation, Tidiness of attractions, Ancillary services, Safety of destination, Convenience retention, Quality of attractions, Transport and the dependent variables, Customer satisfaction and Recommending and revisiting of destination. The outcome of the results of the structural equation modelling revealed an acceptable model fit of the study. The results suggest that customer satisfaction, recommending and revisiting of destination are of strategic importance in promoting tourism destinations for inbound tourists. It is imperative to provide memorable experiences to tourist. Tourism destinations must always provide an excellent service in order to enhance efficient competitive services to their customers. Furthermore, it is recommended that tourism business provide products and services that will cater for the needs of inbound tourists based on the specific factors influencing customer satisfaction and the recommendation and revisiting of destinations. This study makes a significant contribution to the body of knowledge and practitioners as it has established the factors influencing inbound tourists’ experience and, how these factors influence customer satisfaction, recommending and revisiting of international tourists to South Africa. Furthermore, the study presents recommendations and practical strategies that could help tourism businesses improve inbound tourists’ experiences in South Africa. , Thesis (PhD) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Twumasi, Gabriel Kwadwo
- Date: 2021-12
- Subjects: Tourism -- Economic aspects -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54641 , vital:46877
- Description: The tourism industry contributes significantly to the economic growth of South Africa. Although international tourism is noted for a great contribution to customer experience beyond their borders, few studies exist in respect of tourist experience in South Africa. An individual experience to a tourism destination impact on his/her satisfaction and behavioural intentions. Tourist experience has been identified as a possible strategy for building and improving the relationship between tourism businesses and their clients in order to improve customer retention and recommending and revisiting of destination. Thus, the primary objective of this study was to identify, investigate and empirically test the factors influencing customer (inbound tourists) experience in South Africa. The study also seeks to determine how these experiences influence customer satisfaction, recommendation of the destination and the likelihood of a return visit. Tourist experience is of performance value to tourism businesses as these businesses need to identify the factors they should focus on to increase the value of products and services they are delivering to their customers. A quantitative methodology was chosen for this study and data was collected through a self-administered questionnaire. The study population included all inbound tourist who had visited South Africa between the years 2018 and 2020. The research design consisted of causal and descriptive research. The study followed a quantitative research method to obtain the set objectives of the study. A measuring instrument in the form of a structured questionnaire was designed from secondary sources to source for the needed data. A web-based online questionnaire and convenience sampling technique was chosen to identify inbound tourist to South Africa. Of the 320 inbound tourists to South Africa reached and completed the questionnaire, 319 were included in the analysis. Both descriptive and inferential statistics were employed in the data analysis. The main empirical results of the study found that statistically significant relationships exist between the independent variables: Quality accommodation, Tidiness of attractions, Ancillary services, Safety of destination, Convenience retention, Quality of attractions, Transport and the dependent variables, Customer satisfaction and Recommending and revisiting of destination. The outcome of the results of the structural equation modelling revealed an acceptable model fit of the study. The results suggest that customer satisfaction, recommending and revisiting of destination are of strategic importance in promoting tourism destinations for inbound tourists. It is imperative to provide memorable experiences to tourist. Tourism destinations must always provide an excellent service in order to enhance efficient competitive services to their customers. Furthermore, it is recommended that tourism business provide products and services that will cater for the needs of inbound tourists based on the specific factors influencing customer satisfaction and the recommendation and revisiting of destinations. This study makes a significant contribution to the body of knowledge and practitioners as it has established the factors influencing inbound tourists’ experience and, how these factors influence customer satisfaction, recommending and revisiting of international tourists to South Africa. Furthermore, the study presents recommendations and practical strategies that could help tourism businesses improve inbound tourists’ experiences in South Africa. , Thesis (PhD) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Inflation, credit markets and economic growth: the case of BRICS Countries
- Authors: Barayi, Bavuyile
- Date: 2021-12
- Subjects: Economic development -- BRIC countries , Inflation (Finance) -- BRIC countries
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53700 , vital:45714
- Description: The empirical study investigates the relationship between inflation, credit markets and economic growth in the context of Brazil, Russia, India, China and South Africa (BRICS) countries. The BRICS group consists of five emerging market economies and was first coined by Jim O’Neil of Goldman Sachs in 2001 whereby initially the bloc consisted of only Brazil, Russia, India, China, South Africa joined the BRICS group in 2010. The BRICS bloc was deemed to be the top fast-growing economies that showed great potential for growth. Consequent to the 2008 global financial crisis, there has been a large change in economic thinking as policy-makers have struggled to overcome the economic misfortunes caused by the crisis. Amongst the emerging countries, the BRICS countries have in effect, established a New Development Bank to play the role of the credit facilitator the BRICS countries and other emerging countries as well. This BRICS New Development Bank was established in 2014 and already has identified and funded some projects within the BRICS countries. Moreover, the main objective of this bank is to provide credit to be utilised for infrastructure, climate change measures, as well as to ensure sustainable development. Against this backdrop, the current study investigates the role played by credit and the extent of development in credit markets on enhancing growth in the BRICS countries, particularly looking at the levels of inflation that are conducive to credit market development. The study notes that in order for credit expansion to be successful, the credit received by a country must reflect positively on a country’s economic growth. In other words, with more credit coming into a country, the expected result is that there will also be a rise in economic growth. Furthermore, seeing that inflation erodes the value of money, this credit or these funds that a country receives may not have the expected influence on growth. Therefore, the study finds it imperative to investigate the levels at which inflation allows for credit expansion to promote growth in a country. Furthermore, central banks play an important role in credit markets via the interest rate channel and the study examines the role of monetary policy in credit markets of each of the BRICS countries by looking at the inflation targeting regime as well as the absence thereof within these countries. Moreover, BRICS central banks share more or less the same goal of maintaining price stability and low inflation through various monetary policy tools. Therefore, achieving this objective will allow a central bank to gain both investor and consumer confidence which plays a role in a country’s investment rates. Moreover, inflation that is not controlled results in uncertainty which makes investors hesitant and unwilling to embark on investments. Ha, Ivanova, Ohnsorge and Unsal (2019) associate a developed financial sector with low inflation, stating that stable inflation rates eliminate uncertainty and avoids the erosion of the value of money. The current study used an Autoregressive Distributed Lag (ARDL) model to examine the linear co-integration and Non-linear Autoregressive Distributed Lag (NARDL) for the non-linear empirical analysis of the relationship between inflation, credit markets and economic growth in BRICS countries. The non-linearity of this relationship is important to study as there has been many debates on the nature of the inflation-growth relationships with some studies implying that it is positive, some say it is a negative relationship and some say it is non-linear. The annual data time series is extracted from the World Bank Indicators and the Penn State database covering the period 1960-2019. The main variables used in the study are Inflation (CPI), Credit (Domestic Credit to Private Sector) and Economic growth (GDP). The study conducted various regressions including the total of five linear regressions which were run individually for each country, the non-linear regressions consisted of three regressions for each country which were on 1) Only Inflation partitioned, (2) Only Credit partitioned and (3) both Inflation and Credit were partitioned. The partitioning of the variables is made possible by the NARDL model which allows variables to be partially decomposed into negative and positive sums to identify thresholds of variables which have various effects on other variables. The overall findings of the study suggest that although inflation exerts various effects on growth, according to this study’s results, it does not have a significant impact on credit for all the countries except for China whereby credit in general is conducive to economic growth and Brazil where growth is enhanced when credit is declining. The study revealed that generally, inflation exerts a negative impact on growth, therefore, authorities must focus on keeping inflation rates low particularly for Russia, India and South Africa as Brazil’s results suggest that rising inflation is conducive to its economic growth in the long run. According to the findings of this study, credit does not have the significant impact on growth even under different inflation thresholds. Furthermore, this does not imply that the credit channel is a futile tool for authorities, the relationship between inflation, credit and growth particularly with the hypothesis that inflation enhances credit market development and therefore growth, is not significant. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Economics, Development & Tourism, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Barayi, Bavuyile
- Date: 2021-12
- Subjects: Economic development -- BRIC countries , Inflation (Finance) -- BRIC countries
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53700 , vital:45714
- Description: The empirical study investigates the relationship between inflation, credit markets and economic growth in the context of Brazil, Russia, India, China and South Africa (BRICS) countries. The BRICS group consists of five emerging market economies and was first coined by Jim O’Neil of Goldman Sachs in 2001 whereby initially the bloc consisted of only Brazil, Russia, India, China, South Africa joined the BRICS group in 2010. The BRICS bloc was deemed to be the top fast-growing economies that showed great potential for growth. Consequent to the 2008 global financial crisis, there has been a large change in economic thinking as policy-makers have struggled to overcome the economic misfortunes caused by the crisis. Amongst the emerging countries, the BRICS countries have in effect, established a New Development Bank to play the role of the credit facilitator the BRICS countries and other emerging countries as well. This BRICS New Development Bank was established in 2014 and already has identified and funded some projects within the BRICS countries. Moreover, the main objective of this bank is to provide credit to be utilised for infrastructure, climate change measures, as well as to ensure sustainable development. Against this backdrop, the current study investigates the role played by credit and the extent of development in credit markets on enhancing growth in the BRICS countries, particularly looking at the levels of inflation that are conducive to credit market development. The study notes that in order for credit expansion to be successful, the credit received by a country must reflect positively on a country’s economic growth. In other words, with more credit coming into a country, the expected result is that there will also be a rise in economic growth. Furthermore, seeing that inflation erodes the value of money, this credit or these funds that a country receives may not have the expected influence on growth. Therefore, the study finds it imperative to investigate the levels at which inflation allows for credit expansion to promote growth in a country. Furthermore, central banks play an important role in credit markets via the interest rate channel and the study examines the role of monetary policy in credit markets of each of the BRICS countries by looking at the inflation targeting regime as well as the absence thereof within these countries. Moreover, BRICS central banks share more or less the same goal of maintaining price stability and low inflation through various monetary policy tools. Therefore, achieving this objective will allow a central bank to gain both investor and consumer confidence which plays a role in a country’s investment rates. Moreover, inflation that is not controlled results in uncertainty which makes investors hesitant and unwilling to embark on investments. Ha, Ivanova, Ohnsorge and Unsal (2019) associate a developed financial sector with low inflation, stating that stable inflation rates eliminate uncertainty and avoids the erosion of the value of money. The current study used an Autoregressive Distributed Lag (ARDL) model to examine the linear co-integration and Non-linear Autoregressive Distributed Lag (NARDL) for the non-linear empirical analysis of the relationship between inflation, credit markets and economic growth in BRICS countries. The non-linearity of this relationship is important to study as there has been many debates on the nature of the inflation-growth relationships with some studies implying that it is positive, some say it is a negative relationship and some say it is non-linear. The annual data time series is extracted from the World Bank Indicators and the Penn State database covering the period 1960-2019. The main variables used in the study are Inflation (CPI), Credit (Domestic Credit to Private Sector) and Economic growth (GDP). The study conducted various regressions including the total of five linear regressions which were run individually for each country, the non-linear regressions consisted of three regressions for each country which were on 1) Only Inflation partitioned, (2) Only Credit partitioned and (3) both Inflation and Credit were partitioned. The partitioning of the variables is made possible by the NARDL model which allows variables to be partially decomposed into negative and positive sums to identify thresholds of variables which have various effects on other variables. The overall findings of the study suggest that although inflation exerts various effects on growth, according to this study’s results, it does not have a significant impact on credit for all the countries except for China whereby credit in general is conducive to economic growth and Brazil where growth is enhanced when credit is declining. The study revealed that generally, inflation exerts a negative impact on growth, therefore, authorities must focus on keeping inflation rates low particularly for Russia, India and South Africa as Brazil’s results suggest that rising inflation is conducive to its economic growth in the long run. According to the findings of this study, credit does not have the significant impact on growth even under different inflation thresholds. Furthermore, this does not imply that the credit channel is a futile tool for authorities, the relationship between inflation, credit and growth particularly with the hypothesis that inflation enhances credit market development and therefore growth, is not significant. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Economics, Development & Tourism, 2021
- Full Text:
- Date Issued: 2021-12
Inflation, exchange rate and unemployment nexuses in South Africa: lessons from the Inflation Targeting Framework
- Taderera, Christie Simbarashe
- Authors: Taderera, Christie Simbarashe
- Date: 2021-12
- Subjects: Foreign exchange rates -- South Africa , Inflation (Finance) -- South Africa , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54752 , vital:47656
- Description: Unemployment, inflation and exchange rate are key macroeconomic indicators and determinants of the development of a nation, but their relationship remain ambiguous. From the last quarter of 1994 to the same period in 2019, unemployment in South Africa increased from 20 percent to 29.1 percent while over the same period, inflation fell from 15 percent to 4.5 percent. Exchange rate at the same time has increased from 3.55Rand: 1USD to 14.45Rand: 1USD (World Bank Data, 2020). With the adoption of inflation targeting framework as a way of stabilising the general price level which has a trickle effect on unemployment, South Africa has a relatively high unemployment rate of 29.1 percent. This study investigates the relationship between unemployment, inflation and exchange rate in South Africa from 2009 Quarter 1 to 2020 Quarter 1. Furthermore, the study examines the relationship between employment, inflation and exchange rate from 1970 to 2019. Lastly the study investigates the inflation threshold from 1970 to 2019. The study employs the Autoregressive Distributed Lag (ARDL) model and shows that there is no short run and long run relationship between unemployment, inflation and exchange rate. There was however a short run and long run relationship between employment, inflation, exchange rate. In a long run analysis, there is a positive relationship between employment and economic growth for both in the short run and long run. Using the conditional least squares method, an inflation threshold of 5% was found to maximise employment in South Africa vindicating the inflation target of 3-5 percent. Based on the findings of this study, it is recommended that policy measures that increase government expenditure and economic growth be made. Thus, policy makers should increase government expenditure, either by running budget deficits or by collecting more revenue to finance its expenditures so as to increase employment or decrease unemployment without incurring the risk of crowding out. Additionally, from the inflation threshold examination, the current interest rate manipulation by raising or lowering the rate must be used to ensure inflation is kept below 5 per cent. , Thesis (MCom) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Taderera, Christie Simbarashe
- Date: 2021-12
- Subjects: Foreign exchange rates -- South Africa , Inflation (Finance) -- South Africa , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54752 , vital:47656
- Description: Unemployment, inflation and exchange rate are key macroeconomic indicators and determinants of the development of a nation, but their relationship remain ambiguous. From the last quarter of 1994 to the same period in 2019, unemployment in South Africa increased from 20 percent to 29.1 percent while over the same period, inflation fell from 15 percent to 4.5 percent. Exchange rate at the same time has increased from 3.55Rand: 1USD to 14.45Rand: 1USD (World Bank Data, 2020). With the adoption of inflation targeting framework as a way of stabilising the general price level which has a trickle effect on unemployment, South Africa has a relatively high unemployment rate of 29.1 percent. This study investigates the relationship between unemployment, inflation and exchange rate in South Africa from 2009 Quarter 1 to 2020 Quarter 1. Furthermore, the study examines the relationship between employment, inflation and exchange rate from 1970 to 2019. Lastly the study investigates the inflation threshold from 1970 to 2019. The study employs the Autoregressive Distributed Lag (ARDL) model and shows that there is no short run and long run relationship between unemployment, inflation and exchange rate. There was however a short run and long run relationship between employment, inflation, exchange rate. In a long run analysis, there is a positive relationship between employment and economic growth for both in the short run and long run. Using the conditional least squares method, an inflation threshold of 5% was found to maximise employment in South Africa vindicating the inflation target of 3-5 percent. Based on the findings of this study, it is recommended that policy measures that increase government expenditure and economic growth be made. Thus, policy makers should increase government expenditure, either by running budget deficits or by collecting more revenue to finance its expenditures so as to increase employment or decrease unemployment without incurring the risk of crowding out. Additionally, from the inflation threshold examination, the current interest rate manipulation by raising or lowering the rate must be used to ensure inflation is kept below 5 per cent. , Thesis (MCom) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Investigating the consumer decision-making process and determinants of choice for prepaid services from mobile network service providers
- Authors: Ajayi, Ella
- Date: 2021-12
- Subjects: Mobile communication systems , Consumer behavior
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53688 , vital:45713
- Description: The mobile telecommunications industry has been a fundamental and an important enabler in the advancement of the South African economy, with mobile network providers investing billions of rands in mobile infrastructure and facilitating a functional and progressive global marketplace (ICASA Annual Performance Plan, 2020/21). South Africa’s telecommunications system is one of the most sophisticated in the emerging markets, and according to Gillwald, Mothobi, and Rademan (2018, p.6), various indices including the ICT Development Index corroborate this view. The deployment of wireless communications networks in the country has had immeasurable social benefits for many consumers. The most rural areas of the country are now able to experience the convenience and ubiquity that comes with having access to mobile network technology. Though mobile network provision is making progress in terms of bridging the digital divide, inhibitors exist within the mobile competitive landscape that prevent consumers from exploring the full benefits of the advanced technologies at their disposal. According to Chinembiri (2020, p.6), mobile data costs remain high and out of reach for the average South African consumer, despite the recent requisite data price reduction by the dominant mobile network service providers. The prepaid segment is dominated by customers who either carry multiple SIM cards or switch between mobile network operators. The adoption by ICASA of the Mobile Number Portability (MNP), the process through which customers switch between mobile operators and keep their mobile number (Yadav, Dabhade, & Dabhade, 2013, p.1), resulted in significant reduction in switching costs thus perpetuating the migration of subscribers between mobile network providers. According to Olufemi and Strydom (2018, p. 52), the fiercest competition experienced by South African mobile providers is in the prepaid market. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Ajayi, Ella
- Date: 2021-12
- Subjects: Mobile communication systems , Consumer behavior
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53688 , vital:45713
- Description: The mobile telecommunications industry has been a fundamental and an important enabler in the advancement of the South African economy, with mobile network providers investing billions of rands in mobile infrastructure and facilitating a functional and progressive global marketplace (ICASA Annual Performance Plan, 2020/21). South Africa’s telecommunications system is one of the most sophisticated in the emerging markets, and according to Gillwald, Mothobi, and Rademan (2018, p.6), various indices including the ICT Development Index corroborate this view. The deployment of wireless communications networks in the country has had immeasurable social benefits for many consumers. The most rural areas of the country are now able to experience the convenience and ubiquity that comes with having access to mobile network technology. Though mobile network provision is making progress in terms of bridging the digital divide, inhibitors exist within the mobile competitive landscape that prevent consumers from exploring the full benefits of the advanced technologies at their disposal. According to Chinembiri (2020, p.6), mobile data costs remain high and out of reach for the average South African consumer, despite the recent requisite data price reduction by the dominant mobile network service providers. The prepaid segment is dominated by customers who either carry multiple SIM cards or switch between mobile network operators. The adoption by ICASA of the Mobile Number Portability (MNP), the process through which customers switch between mobile operators and keep their mobile number (Yadav, Dabhade, & Dabhade, 2013, p.1), resulted in significant reduction in switching costs thus perpetuating the migration of subscribers between mobile network providers. According to Olufemi and Strydom (2018, p. 52), the fiercest competition experienced by South African mobile providers is in the prepaid market. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2021
- Full Text:
- Date Issued: 2021-12
Possible futures for South Africa’s transition to a low carbon economy towards 2050
- Authors: Myeki, Pumla Qamisa
- Date: 2021-12
- Subjects: Environmental economics -- South Africa , Carbon dioxide mitigation -- Economic aspects -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54969 , vital:48523
- Description: South Africa together with the rest of the world have been caught up in a new policy wave of developing policies that support the move towards sustainable, low-carbon and climate-resilient economies underpinned by the desire to reduce greenhouse gas (GHG) emissions as per declared Intended Nationally Determined Contributions (INDCs). However, South Africa’s economic development model is still characterised by a coal-based energy structure, which imposes a significant stress on its natural resources and environment, due to vast quantities of GHG emissions into the atmosphere. Currently, in South Africa there is no sign of any coherent plan for achieving the socio-technological change that the transition to a low carbon economy vision implies. The existing policies, strategies and plans are not yet fully aligned with the low carbon transition agenda as they were developed prior to the United Nations Framework Convention on Climate Change (UNFCCC) Paris Agreement call. There has been minimal or no noticeable change in South Africa’s carbon-dependence, which may further lead to market failure effects. The existing policy and regulatory framework for low carbon economy (LCE) transition is perceived complimentary; but is defined by short-term, overarching and vague policies that lack forward thinking far-sighted element of framing the desired future. To tackle the short-termism of South African LCE policy, the study commissioned a mixed-method, futures research approach in order to facilitate a kind of forward thinking required for integrated manoeuvres and long-term vision of different alternating choices with a cognisance of their respective repercussions. The primary research objective of this study was to develop and illustrate possible scenarios for South Africa’s low-carbon economy transition futures over the next 30 years, taking into consideration numerous uncertainties about the future structure of South Africa’s economy, costs of the transition as well as potential technological breakthroughs that could emerge. This objective was achieved with the ultimate description of possible futures - Ses’fikile, Stimela, Inqanawa and Siyaya phambili, and the identification of Ses’fikile as the desired future state; as outlined by the Integrated Vision for South Africa’s transition to an inclusive, competitive, climate-resilient and low carbon economy future. Further, the secondary objectives outlined in Chapter 1 and 2 of this research study were realised through an all-encompassing literature review, political economy and political, economic, social, technological, environmental, legal (PESTEL) analysis, the Real-Time Delphi exercise as well as scenario planning methodology. This research study extracts intuitions from academic, policy planning and futures research in order to discover the prevailing frontiers in the progression of both the theoretical and real-world requirements considered as essential for fundamental economic transformation to a low-carbon future. Extensive contribution of this study included; - Closing the literature gaps that exist in terms of gaining a deeper understanding into insights on the potential drivers, impacts and global trends in the low-carbon economy transition space. Pushing forward a narrative within and between the economic development, policy decision-making and environment about how to visualise and plan for a decarbonized future economy for South Africa. Futures research approach afforded this research study an opportunity to engage with the uncertainties of the low-carbon economy future, while engaging with emerging issues, trends and weak signals that are transforming South Africa’s social horizons. Policy decision-makers were afforded a chance to improve their policy making while addressing the dynamic nature of implications of the current economic development trajectories, alternative future possibilities as well as transitioning to a preferred low-carbon future. In conclusion, contributions made by low-carbon experts who participated in this study provided bigger picture insights for policy decision makers and can provide timely interventions while deliberating about South Africa’s low-carbon future. Finally, conclusions drawn and recommendations made would assist in the stimulation of discussions for further policy research. Key concepts: Low carbon economy, decarbonisation, futures research, climate-resilient, scenario planning, Real-Time Delphi. , Thesis (DBA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Myeki, Pumla Qamisa
- Date: 2021-12
- Subjects: Environmental economics -- South Africa , Carbon dioxide mitigation -- Economic aspects -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54969 , vital:48523
- Description: South Africa together with the rest of the world have been caught up in a new policy wave of developing policies that support the move towards sustainable, low-carbon and climate-resilient economies underpinned by the desire to reduce greenhouse gas (GHG) emissions as per declared Intended Nationally Determined Contributions (INDCs). However, South Africa’s economic development model is still characterised by a coal-based energy structure, which imposes a significant stress on its natural resources and environment, due to vast quantities of GHG emissions into the atmosphere. Currently, in South Africa there is no sign of any coherent plan for achieving the socio-technological change that the transition to a low carbon economy vision implies. The existing policies, strategies and plans are not yet fully aligned with the low carbon transition agenda as they were developed prior to the United Nations Framework Convention on Climate Change (UNFCCC) Paris Agreement call. There has been minimal or no noticeable change in South Africa’s carbon-dependence, which may further lead to market failure effects. The existing policy and regulatory framework for low carbon economy (LCE) transition is perceived complimentary; but is defined by short-term, overarching and vague policies that lack forward thinking far-sighted element of framing the desired future. To tackle the short-termism of South African LCE policy, the study commissioned a mixed-method, futures research approach in order to facilitate a kind of forward thinking required for integrated manoeuvres and long-term vision of different alternating choices with a cognisance of their respective repercussions. The primary research objective of this study was to develop and illustrate possible scenarios for South Africa’s low-carbon economy transition futures over the next 30 years, taking into consideration numerous uncertainties about the future structure of South Africa’s economy, costs of the transition as well as potential technological breakthroughs that could emerge. This objective was achieved with the ultimate description of possible futures - Ses’fikile, Stimela, Inqanawa and Siyaya phambili, and the identification of Ses’fikile as the desired future state; as outlined by the Integrated Vision for South Africa’s transition to an inclusive, competitive, climate-resilient and low carbon economy future. Further, the secondary objectives outlined in Chapter 1 and 2 of this research study were realised through an all-encompassing literature review, political economy and political, economic, social, technological, environmental, legal (PESTEL) analysis, the Real-Time Delphi exercise as well as scenario planning methodology. This research study extracts intuitions from academic, policy planning and futures research in order to discover the prevailing frontiers in the progression of both the theoretical and real-world requirements considered as essential for fundamental economic transformation to a low-carbon future. Extensive contribution of this study included; - Closing the literature gaps that exist in terms of gaining a deeper understanding into insights on the potential drivers, impacts and global trends in the low-carbon economy transition space. Pushing forward a narrative within and between the economic development, policy decision-making and environment about how to visualise and plan for a decarbonized future economy for South Africa. Futures research approach afforded this research study an opportunity to engage with the uncertainties of the low-carbon economy future, while engaging with emerging issues, trends and weak signals that are transforming South Africa’s social horizons. Policy decision-makers were afforded a chance to improve their policy making while addressing the dynamic nature of implications of the current economic development trajectories, alternative future possibilities as well as transitioning to a preferred low-carbon future. In conclusion, contributions made by low-carbon experts who participated in this study provided bigger picture insights for policy decision makers and can provide timely interventions while deliberating about South Africa’s low-carbon future. Finally, conclusions drawn and recommendations made would assist in the stimulation of discussions for further policy research. Key concepts: Low carbon economy, decarbonisation, futures research, climate-resilient, scenario planning, Real-Time Delphi. , Thesis (DBA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Student entrepreneurship support at South African universities
- Authors: Ismail, Riyaad
- Date: 2021-12
- Subjects: Entrepreneurship -- South Africa , Business education -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53935 , vital:46043
- Description: South Africa as a country experiences some of the highest levels of unemployment in the world. High levels of unemployment are especially evident among the youth and graduating students. Entrepreneurship in general, including student entrepreneurship, is seen as a solution to these high levels of unemployment because of its positive impact on job creation, economic growth, and the adoption of new technologies and innovation capabilities. However, as student start-up numbers remain stagnant in South Africa, the effectiveness of university-based student entrepreneurship support is questioned. Furthermore, despite the significance of student entrepreneurship and the support provided to them by universities, research on the subject is limited, especially in a developing country context. Against this background, the primary objective of the current study was to assess the state of university-based student entrepreneurship support at South African public universities. Based on the literature and underpinned by organisational theory, a university-based entrepreneurship ecosystem (U-BEE) framework was conceptualised. This framework, together with Good, Knockaert, Soppe and Wright’s (2018) organisational design elements, namely purpose, activities, structure, and people, was used to guide the empirical investigation. The current study adopted an interpretivist philosophical stance and is situated in an interpretive research paradigm. An abductive approach to theory development was used and given that the purpose of the study was exploratory, a multi-method qualitative research method was chosen. In addition to a desk research, a multiple-case study research strategy was used, and the study was cross-sectional in nature. Deductive codes and thematic analysis, following the steps of Braun and Clark (2020), were used to analyse the data. The findings of this study were presented in terms of cross-case issues, rather than being case specific to ensure anonymity. Based on the desk research, the total number of student entrepreneurship support activities offered by each university were calculated and the 26 public universities in South Africa were then ranked from most active to least active in terms of offering these activities. Although actual rankings could not be given, the findings show that the most active universities are much older and also larger in terms of faculty, staff and student numbers, than the least active universities are, suggesting that those ranked at the top have been doing so for much longer, effectively giving them more time to have established such support structures and to obtain the necessary to do so. The findings also suggest that several of the least active universities are historically disadvantaged institutions, which could also influence the nature and extent of support being offered to their student entrepreneurs. Based on this ranking the four most active and the four least active universities in terms of student entrepreneurship support were identified, and these eight universities served as the cases on which further investigation was undertaken. The findings of this study highlight the challenges experienced by student entrepreneurs during the establishment of their student ventures, as well as those challenges that they are currently experiencing. Challenges during establishment worth noting include the lack of a network, finance, and information on how to start a business; the inability to access the market; and a lack of legal assistance and encouragement from people around them. Moreover, challenges currently being experienced by student entrepreneurs were identified as working long hours, followed by a lack of collateral and a lack of legal assistance. The findings relating to each of the elements within the conceptualised U-BEE highlight the need for entrepreneurship to be a strategic priority at South African public universities, accompanied by top management buy-in to increase awareness and encourage entrepreneurship among staff, students and other stakeholders. Moreover, the findings call attention to the importance of having a team led by a student entrepreneurship champion whose primary role is to facilitate and coordinate activities relating to student entrepreneurship. Through entrepreneurship being prioritised by universities, having top management buy-in, and a student entrepreneurship champion being appointed, the required resources, support and infrastructure could follow, most notably an entrepreneurship policy, financial support, and an entrepreneurship centre (a central hub for entrepreneurship related activities). As these support structures are established and resources made available, more frequent collaborations among internal entrepreneurship stakeholders themselves could be experienced, as well those with external partnerships. Increased collaborations could in turn lead to improved communication, greater coordination and increased awareness among all existing entrepreneurship stakeholders as well as future student entrepreneurs. , Thesis (MCom) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Ismail, Riyaad
- Date: 2021-12
- Subjects: Entrepreneurship -- South Africa , Business education -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53935 , vital:46043
- Description: South Africa as a country experiences some of the highest levels of unemployment in the world. High levels of unemployment are especially evident among the youth and graduating students. Entrepreneurship in general, including student entrepreneurship, is seen as a solution to these high levels of unemployment because of its positive impact on job creation, economic growth, and the adoption of new technologies and innovation capabilities. However, as student start-up numbers remain stagnant in South Africa, the effectiveness of university-based student entrepreneurship support is questioned. Furthermore, despite the significance of student entrepreneurship and the support provided to them by universities, research on the subject is limited, especially in a developing country context. Against this background, the primary objective of the current study was to assess the state of university-based student entrepreneurship support at South African public universities. Based on the literature and underpinned by organisational theory, a university-based entrepreneurship ecosystem (U-BEE) framework was conceptualised. This framework, together with Good, Knockaert, Soppe and Wright’s (2018) organisational design elements, namely purpose, activities, structure, and people, was used to guide the empirical investigation. The current study adopted an interpretivist philosophical stance and is situated in an interpretive research paradigm. An abductive approach to theory development was used and given that the purpose of the study was exploratory, a multi-method qualitative research method was chosen. In addition to a desk research, a multiple-case study research strategy was used, and the study was cross-sectional in nature. Deductive codes and thematic analysis, following the steps of Braun and Clark (2020), were used to analyse the data. The findings of this study were presented in terms of cross-case issues, rather than being case specific to ensure anonymity. Based on the desk research, the total number of student entrepreneurship support activities offered by each university were calculated and the 26 public universities in South Africa were then ranked from most active to least active in terms of offering these activities. Although actual rankings could not be given, the findings show that the most active universities are much older and also larger in terms of faculty, staff and student numbers, than the least active universities are, suggesting that those ranked at the top have been doing so for much longer, effectively giving them more time to have established such support structures and to obtain the necessary to do so. The findings also suggest that several of the least active universities are historically disadvantaged institutions, which could also influence the nature and extent of support being offered to their student entrepreneurs. Based on this ranking the four most active and the four least active universities in terms of student entrepreneurship support were identified, and these eight universities served as the cases on which further investigation was undertaken. The findings of this study highlight the challenges experienced by student entrepreneurs during the establishment of their student ventures, as well as those challenges that they are currently experiencing. Challenges during establishment worth noting include the lack of a network, finance, and information on how to start a business; the inability to access the market; and a lack of legal assistance and encouragement from people around them. Moreover, challenges currently being experienced by student entrepreneurs were identified as working long hours, followed by a lack of collateral and a lack of legal assistance. The findings relating to each of the elements within the conceptualised U-BEE highlight the need for entrepreneurship to be a strategic priority at South African public universities, accompanied by top management buy-in to increase awareness and encourage entrepreneurship among staff, students and other stakeholders. Moreover, the findings call attention to the importance of having a team led by a student entrepreneurship champion whose primary role is to facilitate and coordinate activities relating to student entrepreneurship. Through entrepreneurship being prioritised by universities, having top management buy-in, and a student entrepreneurship champion being appointed, the required resources, support and infrastructure could follow, most notably an entrepreneurship policy, financial support, and an entrepreneurship centre (a central hub for entrepreneurship related activities). As these support structures are established and resources made available, more frequent collaborations among internal entrepreneurship stakeholders themselves could be experienced, as well those with external partnerships. Increased collaborations could in turn lead to improved communication, greater coordination and increased awareness among all existing entrepreneurship stakeholders as well as future student entrepreneurs. , Thesis (MCom) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Sustainable strategies for improved implementation of South Africa's marine living resource legislation
- Authors: Tembo, Danai
- Date: 2021-12
- Subjects: Marine resources conservation -- law and legislation -- South Africa , Fishery law and legislation -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54729 , vital:47531
- Description: South Africa's marine and coastal resources are rich, diverse national assets that represent an important interface of human activity, socio-economic influence, and ecological diversity. The Exclusive Economic Zone (EEZ) has rich fishing grounds that support an industry that makes significant contributions to the economy, providing hundreds of thousands of jobs. Use of this resource-rich ocean space has increased over time. The challenge for South Africa is finding a balance between protecting the ocean space while simultaneously encouraging research, investment, and use of the ocean resources to contribute to economic upliftment and job creation. The South African government's recognition of the vast potential in coastal ecosystems is evident in the introduction of programmes such as Operation Phakisa and the comprehensive legislation. Legislation such as the Marine Living Resources Act (Act No. 18 of 1998) aims to ensure the sustainable utilisation of marine living resources in a manner that is beneficial to all citizens. South Africa's marine living resource legislation is good, reflecting the main principles of fisheries management that are encouraged by the international legal order. However, implementation of the legislation continues to be a challenge; one that extends beyond marine living resource legislation. Although this challenge is acknowledged by the government, little work has been done to understand why they continue to fall short in terms of implementation. Understanding that the implementation of statutes involves various actors, the study sought to understand implementation failures related to marine living resource legislation by explaining the behaviours of actors involved in implementation. A conceptual framework was developed that identified a variety of influencing factors, drawing on elements from different theories. Guided by the framework, document analysis, and key-informant interviews were the means through which the behaviours of actors were investigated and explained. Findings showed that the behaviours of actors were directly and indirectly influenced to varying degrees, by the tractability of the problem, the formal conditions of the law, enforcement, capacity, power relations, and political salience. These behaviours were in turn found to have a strong influence on the status of marine living resources, identified as the implementation outcome. In recognising the behaviours contributing to implementation failures, recommendations were made for improved implementation efforts going forward. Acting to correct these failures will be critical to ensuring South Africa does not continue its current trajectory of marine living resource depletion. Resources that not only make significant contributions to the country's economy but constitute the livelihoods of a significant portion of the country's population. , Thesis (DPHIL) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Tembo, Danai
- Date: 2021-12
- Subjects: Marine resources conservation -- law and legislation -- South Africa , Fishery law and legislation -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54729 , vital:47531
- Description: South Africa's marine and coastal resources are rich, diverse national assets that represent an important interface of human activity, socio-economic influence, and ecological diversity. The Exclusive Economic Zone (EEZ) has rich fishing grounds that support an industry that makes significant contributions to the economy, providing hundreds of thousands of jobs. Use of this resource-rich ocean space has increased over time. The challenge for South Africa is finding a balance between protecting the ocean space while simultaneously encouraging research, investment, and use of the ocean resources to contribute to economic upliftment and job creation. The South African government's recognition of the vast potential in coastal ecosystems is evident in the introduction of programmes such as Operation Phakisa and the comprehensive legislation. Legislation such as the Marine Living Resources Act (Act No. 18 of 1998) aims to ensure the sustainable utilisation of marine living resources in a manner that is beneficial to all citizens. South Africa's marine living resource legislation is good, reflecting the main principles of fisheries management that are encouraged by the international legal order. However, implementation of the legislation continues to be a challenge; one that extends beyond marine living resource legislation. Although this challenge is acknowledged by the government, little work has been done to understand why they continue to fall short in terms of implementation. Understanding that the implementation of statutes involves various actors, the study sought to understand implementation failures related to marine living resource legislation by explaining the behaviours of actors involved in implementation. A conceptual framework was developed that identified a variety of influencing factors, drawing on elements from different theories. Guided by the framework, document analysis, and key-informant interviews were the means through which the behaviours of actors were investigated and explained. Findings showed that the behaviours of actors were directly and indirectly influenced to varying degrees, by the tractability of the problem, the formal conditions of the law, enforcement, capacity, power relations, and political salience. These behaviours were in turn found to have a strong influence on the status of marine living resources, identified as the implementation outcome. In recognising the behaviours contributing to implementation failures, recommendations were made for improved implementation efforts going forward. Acting to correct these failures will be critical to ensuring South Africa does not continue its current trajectory of marine living resource depletion. Resources that not only make significant contributions to the country's economy but constitute the livelihoods of a significant portion of the country's population. , Thesis (DPHIL) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Team-related factors influencing intra-team knowledge sharing in knowledge-intensive businesses
- Authors: Van Greunen, Conrad
- Date: 2021-12
- Subjects: Knowledge management , Organizational behavior
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54630 , vital:46873
- Description: In today’s knowledge-driven economy, knowledge is regarded as possibly the most important factor of production next to labour, land and capital. Knowledge is the lifeblood of a business and therefore crucial for its survival in today’s constantly changing and competitive economic environment. In fact, effective knowledge management holds many benefits for an organisation, such as increased productivity and enhanced business performance. Knowledge management is therefore key to ensure business success. In the knowledge management process, knowledge-sharing is typically recognised as the most important activity. Knowledge that is not shared, in particular tacit knowledge residing in the minds of individuals and accrued over time, loses its value. Notably, team knowledge-sharing is of utmost importance in that it enables a team to resolve practical issues more successfully, given that knowledge is shared among team members that hold various kinds of specialised and unique expertise. Organisations increasingly organise their specialised knowledge-intensive work around projects that consist of allocated members who cooperate on a regular basis to accomplish specific goals before a set deadline. However, without knowledge-sharing among team members, the diverse knowledge of various members cannot be optimally utilised to the benefit of the team and the organisation. Although it is well documented that knowledge-sharing among team members, in particular knowledge-intensive teams, may hold various advantages for teams and organisations in terms of their performance and competitive advantage, researchers also acknowledge that individuals are sometimes reluctant to share their knowledge. Moreover, there is a lack of empirical research on the team-related factors influencing intra-team knowledge-sharing, and a subsequent lack of guidance in terms of encouraging intra-team knowledge-sharing behaviour. Notably, the lack of current systematic, integrated research, that pay particular attention to the team-related factors influencing the knowledge-sharing behaviour within a team is problematic. This lack of research calls for further empirical research to better understand the teamrelated factors influencing intra-team knowledge-sharing behaviour in knowledgeintensive teams. As such, the main research objective of this study was to identify and empirically examine selected team-related factors influencing the intra-team knowledge-sharing behaviour of individual members participating in knowledgeintensive teams in knowledge-intensive businesses. Based on an extensive literature review, the following team-related factors influencing knowledge-sharing in a team context were identified and hypothesised to have a relationship with the dependent variable Intra-team knowledge-sharing behaviour. These factors, which also served as the independent variables in this study, are: Team development competition, Team hyper-competition, Team psychological safety, Perceived surface-level diversity, Perceived deep-level diversity, Team identification, Metacognitive cultural intelligence, Cognitive cultural intelligence, Motivational cultural intelligence, Behavioural cultural intelligence, Affective team commitment, Continuance team commitment and Normative team commitment. Following the construction of the proposed hypothesised model, the researcher proceeded to develop a research design that would be suitable to address the research questions. For the purpose of this study, a positivist research philosophy and deductive approach to theory building were adopted, which is in line with the quantitative nature of this study. In addition, a survey research strategy was used and the study was cross-sectional in nature. The measuring instrument, which was in the form of a self-administered online questionnaire, was subjected to a pilot study. Minor adjustments were made to the questionnaire before an electronic link to the final version, accompanied by a cover letter, was e-mailed to 8 496 potential respondents. These potential respondents, who were identified using a convenience sampling technique, were likely to participate in knowledge-intensive teams and be representative of the population. A total of 384 usable responses were received. Following the data collection, the data were analysed to examine the proposed relationships as depicted in the hypothesised model. To address possible multicollinearity concerns associated with different variables that belong to a shared category, such variables were first combined into a single hierarchical variable. Thereafter, a confirmatory factor analysis (CFA) was performed on each factor that confirmed the factor structures by using various goodness-of-fit indices. Subsequent to the CFAs, the validity and reliability of the measuring instrument was assessed. The reliability of the measuring instrument was evaluated using Cronbach’s alpha coefficients, while the assessment of validity involved calculations of the average variance extracted (AVE) estimates and squared correlations between constructs. Based on the results of the reliability and validity assessments, the hypothesised model was revised accordingly. The revised model included Team development competition, Team psychological safety, Cultural intelligence, Team commitment and Perceived deep-level diversity as the independent variables influencing Intra-team knowledge-sharing behaviour. Descriptive statistics and correlation results were presented on the constructs in the revised hypothesised model, while a structural equation modelling (SEM) analysis was the main statistical technique used to test the significance of the relationships between the dependent and the independent variables. The relationships between selected demographic variables and Intra-team knowledge-sharing behaviour were assessed by means of general linear modelling (GLM), a subset of SEM. In light of these analyses, it was concluded that Team psychological safety, Team development competition, Cultural intelligence and Age have a significant influence on Intra-team knowledge-sharing behaviour and could thus be seen as predictors or determinants thereof. Of all the significant relationships identified in this study, Team psychological safety had the strongest effect on Intra-team knowledge-sharing behaviour. One should, however, not lose sight of the impact that competition and cultural intelligence could have on the knowledge-sharing behaviour of individual members participating in knowledge-intensive teams. This study contributes to the body of knowledge-sharing research in general, but also to knowledge-sharing behaviour in a team context in particular. Besides the theoretical contributions, this study makes several practical recommendations to knowledgeintensive businesses on how to manage the team-related factors influencing the Intrateam knowledge-sharing behaviour of individual members participating in knowledgeintensive teams. These recommendations could possibly enhance the competitive advantage of knowledge-intensive businesses. , Thesis (PhD) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Van Greunen, Conrad
- Date: 2021-12
- Subjects: Knowledge management , Organizational behavior
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54630 , vital:46873
- Description: In today’s knowledge-driven economy, knowledge is regarded as possibly the most important factor of production next to labour, land and capital. Knowledge is the lifeblood of a business and therefore crucial for its survival in today’s constantly changing and competitive economic environment. In fact, effective knowledge management holds many benefits for an organisation, such as increased productivity and enhanced business performance. Knowledge management is therefore key to ensure business success. In the knowledge management process, knowledge-sharing is typically recognised as the most important activity. Knowledge that is not shared, in particular tacit knowledge residing in the minds of individuals and accrued over time, loses its value. Notably, team knowledge-sharing is of utmost importance in that it enables a team to resolve practical issues more successfully, given that knowledge is shared among team members that hold various kinds of specialised and unique expertise. Organisations increasingly organise their specialised knowledge-intensive work around projects that consist of allocated members who cooperate on a regular basis to accomplish specific goals before a set deadline. However, without knowledge-sharing among team members, the diverse knowledge of various members cannot be optimally utilised to the benefit of the team and the organisation. Although it is well documented that knowledge-sharing among team members, in particular knowledge-intensive teams, may hold various advantages for teams and organisations in terms of their performance and competitive advantage, researchers also acknowledge that individuals are sometimes reluctant to share their knowledge. Moreover, there is a lack of empirical research on the team-related factors influencing intra-team knowledge-sharing, and a subsequent lack of guidance in terms of encouraging intra-team knowledge-sharing behaviour. Notably, the lack of current systematic, integrated research, that pay particular attention to the team-related factors influencing the knowledge-sharing behaviour within a team is problematic. This lack of research calls for further empirical research to better understand the teamrelated factors influencing intra-team knowledge-sharing behaviour in knowledgeintensive teams. As such, the main research objective of this study was to identify and empirically examine selected team-related factors influencing the intra-team knowledge-sharing behaviour of individual members participating in knowledgeintensive teams in knowledge-intensive businesses. Based on an extensive literature review, the following team-related factors influencing knowledge-sharing in a team context were identified and hypothesised to have a relationship with the dependent variable Intra-team knowledge-sharing behaviour. These factors, which also served as the independent variables in this study, are: Team development competition, Team hyper-competition, Team psychological safety, Perceived surface-level diversity, Perceived deep-level diversity, Team identification, Metacognitive cultural intelligence, Cognitive cultural intelligence, Motivational cultural intelligence, Behavioural cultural intelligence, Affective team commitment, Continuance team commitment and Normative team commitment. Following the construction of the proposed hypothesised model, the researcher proceeded to develop a research design that would be suitable to address the research questions. For the purpose of this study, a positivist research philosophy and deductive approach to theory building were adopted, which is in line with the quantitative nature of this study. In addition, a survey research strategy was used and the study was cross-sectional in nature. The measuring instrument, which was in the form of a self-administered online questionnaire, was subjected to a pilot study. Minor adjustments were made to the questionnaire before an electronic link to the final version, accompanied by a cover letter, was e-mailed to 8 496 potential respondents. These potential respondents, who were identified using a convenience sampling technique, were likely to participate in knowledge-intensive teams and be representative of the population. A total of 384 usable responses were received. Following the data collection, the data were analysed to examine the proposed relationships as depicted in the hypothesised model. To address possible multicollinearity concerns associated with different variables that belong to a shared category, such variables were first combined into a single hierarchical variable. Thereafter, a confirmatory factor analysis (CFA) was performed on each factor that confirmed the factor structures by using various goodness-of-fit indices. Subsequent to the CFAs, the validity and reliability of the measuring instrument was assessed. The reliability of the measuring instrument was evaluated using Cronbach’s alpha coefficients, while the assessment of validity involved calculations of the average variance extracted (AVE) estimates and squared correlations between constructs. Based on the results of the reliability and validity assessments, the hypothesised model was revised accordingly. The revised model included Team development competition, Team psychological safety, Cultural intelligence, Team commitment and Perceived deep-level diversity as the independent variables influencing Intra-team knowledge-sharing behaviour. Descriptive statistics and correlation results were presented on the constructs in the revised hypothesised model, while a structural equation modelling (SEM) analysis was the main statistical technique used to test the significance of the relationships between the dependent and the independent variables. The relationships between selected demographic variables and Intra-team knowledge-sharing behaviour were assessed by means of general linear modelling (GLM), a subset of SEM. In light of these analyses, it was concluded that Team psychological safety, Team development competition, Cultural intelligence and Age have a significant influence on Intra-team knowledge-sharing behaviour and could thus be seen as predictors or determinants thereof. Of all the significant relationships identified in this study, Team psychological safety had the strongest effect on Intra-team knowledge-sharing behaviour. One should, however, not lose sight of the impact that competition and cultural intelligence could have on the knowledge-sharing behaviour of individual members participating in knowledge-intensive teams. This study contributes to the body of knowledge-sharing research in general, but also to knowledge-sharing behaviour in a team context in particular. Besides the theoretical contributions, this study makes several practical recommendations to knowledgeintensive businesses on how to manage the team-related factors influencing the Intrateam knowledge-sharing behaviour of individual members participating in knowledgeintensive teams. These recommendations could possibly enhance the competitive advantage of knowledge-intensive businesses. , Thesis (PhD) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12