Improving project implementation in firms
- Authors: Hassen, Ismail
- Date: 2010
- Subjects: Project management -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8667 , http://hdl.handle.net/10948/1245 , Project management -- South Africa
- Description: Project implementation appears to be one the most difficult aspects of a manager’s job. The purpose of project management is to forecast or anticipate potential dangers and problems that may jeopardise the success of a project and then to plan, organise and control activities that will lead to the successful completion of projects in spite of all the envisaged risks. It is estimated that more than 80% of projects run late or over budget. Such failure often sinks small firms and erodes profits of larger organisations. Project implementation is therefore critical to the success of both small and big firms. The primary objective of this study is to improve project management in firms by investigating the variables that influence project implementation. More specifically, the study investigates the influence of organisational communication, leadership, business process management and resistance to change on project implementation. The sample consisted of 170 employees in a cross-section of industries. The sample was stratified to include senior managers, managers, supervisors and lower level employees. The empirical results show that organisational communication, participatory leadership, retention of the status quo and goal-oriented leadership increase project implementation, while resistance to change decreases project implementation.
- Full Text:
- Date Issued: 2010
- Authors: Hassen, Ismail
- Date: 2010
- Subjects: Project management -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8667 , http://hdl.handle.net/10948/1245 , Project management -- South Africa
- Description: Project implementation appears to be one the most difficult aspects of a manager’s job. The purpose of project management is to forecast or anticipate potential dangers and problems that may jeopardise the success of a project and then to plan, organise and control activities that will lead to the successful completion of projects in spite of all the envisaged risks. It is estimated that more than 80% of projects run late or over budget. Such failure often sinks small firms and erodes profits of larger organisations. Project implementation is therefore critical to the success of both small and big firms. The primary objective of this study is to improve project management in firms by investigating the variables that influence project implementation. More specifically, the study investigates the influence of organisational communication, leadership, business process management and resistance to change on project implementation. The sample consisted of 170 employees in a cross-section of industries. The sample was stratified to include senior managers, managers, supervisors and lower level employees. The empirical results show that organisational communication, participatory leadership, retention of the status quo and goal-oriented leadership increase project implementation, while resistance to change decreases project implementation.
- Full Text:
- Date Issued: 2010
Improving the sales success at Avusa Publishing Eastern Cape
- Authors: Gerwel, Ettienne
- Date: 2010
- Subjects: Sales management -- South Africa , Advertising, Newspaper -- South Africa , Selling
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8634 , http://hdl.handle.net/10948/1453 , Sales management -- South Africa , Advertising, Newspaper -- South Africa , Selling
- Description: Avusa Publishing (East Cape) (APEC) publishes several of the oldest and best known newspaper products in the Eastern Cape. The Eastern Province Herald is currently the oldest daily morning newspaper in South Africa and the average daily circulation of the paper is 25 000. Its main distribution is in the Nelson Mandela Bay Metropolitan area, as well as the area up to the Garden Route and as far East as Port Alfred. APEC also publishes the Weekend Post. According to the financial statements and circulation and advertisement figures of the company, the revenue generated by the company has not increased, but stayed stagnant. In addition to this, the daily circulation of the flagship publication, The Herald, has decreased from 29 000 in 2005 to 24 000 in 2008. As the company only generates revenue from two sources, namely advertising sales and the sale of newspapers, the above mentioned situation negatively affects the financial wellbeing of the company. The management dilemma that needed to be researched was how APEC's circulation and advertising income could be increased. The primary objective of this study was therefore to improve APEC's sales success by investigating the determinants of such sales success. More specifically, the study investigated the influence of determinants such as newsworthiness, value proposition, brand awareness, customer service, customer loyalty, credibility and new media on sales success, as measured by increased circulation and advertising revenue. Convenience sampling was used to select 287 employees working for the company. A mail survey was conducted among these 287 employees, but only 114 usable questionnaires were returned (a response rate of 40 percent). The empirical results revealed that brand awareness, customer loyalty and the use of new media technologies exerted a significantly positive influence on the sales success of APEC. The results further showed that newsworthiness, editorial credibility, value proposition and customer service exerted no significant influence on the APEC’s sales success. Despite the latter findings, the results revealed that there was a high level of trust and loyalty in the editorial content of APEC, as well as the perception of good value for money among both readers and advertisers. The managerial implications of these findings are discussed and areas of future research are recommended.
- Full Text:
- Date Issued: 2010
- Authors: Gerwel, Ettienne
- Date: 2010
- Subjects: Sales management -- South Africa , Advertising, Newspaper -- South Africa , Selling
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8634 , http://hdl.handle.net/10948/1453 , Sales management -- South Africa , Advertising, Newspaper -- South Africa , Selling
- Description: Avusa Publishing (East Cape) (APEC) publishes several of the oldest and best known newspaper products in the Eastern Cape. The Eastern Province Herald is currently the oldest daily morning newspaper in South Africa and the average daily circulation of the paper is 25 000. Its main distribution is in the Nelson Mandela Bay Metropolitan area, as well as the area up to the Garden Route and as far East as Port Alfred. APEC also publishes the Weekend Post. According to the financial statements and circulation and advertisement figures of the company, the revenue generated by the company has not increased, but stayed stagnant. In addition to this, the daily circulation of the flagship publication, The Herald, has decreased from 29 000 in 2005 to 24 000 in 2008. As the company only generates revenue from two sources, namely advertising sales and the sale of newspapers, the above mentioned situation negatively affects the financial wellbeing of the company. The management dilemma that needed to be researched was how APEC's circulation and advertising income could be increased. The primary objective of this study was therefore to improve APEC's sales success by investigating the determinants of such sales success. More specifically, the study investigated the influence of determinants such as newsworthiness, value proposition, brand awareness, customer service, customer loyalty, credibility and new media on sales success, as measured by increased circulation and advertising revenue. Convenience sampling was used to select 287 employees working for the company. A mail survey was conducted among these 287 employees, but only 114 usable questionnaires were returned (a response rate of 40 percent). The empirical results revealed that brand awareness, customer loyalty and the use of new media technologies exerted a significantly positive influence on the sales success of APEC. The results further showed that newsworthiness, editorial credibility, value proposition and customer service exerted no significant influence on the APEC’s sales success. Despite the latter findings, the results revealed that there was a high level of trust and loyalty in the editorial content of APEC, as well as the perception of good value for money among both readers and advertisers. The managerial implications of these findings are discussed and areas of future research are recommended.
- Full Text:
- Date Issued: 2010
Innovation in post production stage of print Newspaper
- Authors: Fayo, Sicelo Nathaniel
- Date: 2010
- Subjects: Newspaper publishing -- Technological innovations , Newspapers -- Circulation , Newspapers -- Marketing
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8614 , http://hdl.handle.net/10948/1544 , Newspaper publishing -- Technological innovations , Newspapers -- Circulation , Newspapers -- Marketing
- Description: Print newspapers in South Africa are the oldest formal mode of news and information dissemination but which has come under tremendous pressure with the advent and spread of technological innovation involving information communication infrastructure and processes, but specifically the internet. The main challenge facing print newspapers in terms of circulation growth of print and advertising revenue is speed to market. The internet has not only provided a new avenue for news and information dissemination but has the distinct advantage of tremendous speed to deliver news and information to readers. Meanwhile, print newspapers whose production is still almost entirely dependent on traditional structures, processes and physical mode of delivery are battling to stay afloat as the chase for readers' attention is gaining more ground on digital platforms. This new competition landscape has now cast focus fully on traditional print media‟s production processes competency levels as well as their suitability for the nature of competition posed by digital news platforms. The processes involved in the production of a print newspaper can be described as hybrid (Davis and Heineke. 2005: 220) in that they involve different types of processes at different stages to produce the final product. The focus of this study at Avusa Media (Port Elizabeth) was on the post production processes involving the printing and distribution of printed newspapers with the objective of gaining an understanding of the extent and impact of the information technology advancement in the post production phase of printed newspapers. v In pursuing the goal, the case study research followed a phenomenological paradigm involving exploratory and descriptive research processes as described by Yin (1994) in Collis and Hussey (2003: 69) and Clifford Geertz (1973) in Babbie and Mouton (2005: 272) The research found that the traditional business structure for printed newspapers is increasingly becoming unviable due to poverty of technological innovation in critical parts of the production value chain; namely post production processes that encompass printing and distribution of printed newspapers. The research established and revealed that while there are some technological innovations and advances in the print newspaper publishing industry value chain worldwide, they are not only severely limited and disjointed but are also seemingly moving apart rather than towards consolidation in terms of the speed to market need faced by print newspaper publishers.
- Full Text:
- Date Issued: 2010
- Authors: Fayo, Sicelo Nathaniel
- Date: 2010
- Subjects: Newspaper publishing -- Technological innovations , Newspapers -- Circulation , Newspapers -- Marketing
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8614 , http://hdl.handle.net/10948/1544 , Newspaper publishing -- Technological innovations , Newspapers -- Circulation , Newspapers -- Marketing
- Description: Print newspapers in South Africa are the oldest formal mode of news and information dissemination but which has come under tremendous pressure with the advent and spread of technological innovation involving information communication infrastructure and processes, but specifically the internet. The main challenge facing print newspapers in terms of circulation growth of print and advertising revenue is speed to market. The internet has not only provided a new avenue for news and information dissemination but has the distinct advantage of tremendous speed to deliver news and information to readers. Meanwhile, print newspapers whose production is still almost entirely dependent on traditional structures, processes and physical mode of delivery are battling to stay afloat as the chase for readers' attention is gaining more ground on digital platforms. This new competition landscape has now cast focus fully on traditional print media‟s production processes competency levels as well as their suitability for the nature of competition posed by digital news platforms. The processes involved in the production of a print newspaper can be described as hybrid (Davis and Heineke. 2005: 220) in that they involve different types of processes at different stages to produce the final product. The focus of this study at Avusa Media (Port Elizabeth) was on the post production processes involving the printing and distribution of printed newspapers with the objective of gaining an understanding of the extent and impact of the information technology advancement in the post production phase of printed newspapers. v In pursuing the goal, the case study research followed a phenomenological paradigm involving exploratory and descriptive research processes as described by Yin (1994) in Collis and Hussey (2003: 69) and Clifford Geertz (1973) in Babbie and Mouton (2005: 272) The research found that the traditional business structure for printed newspapers is increasingly becoming unviable due to poverty of technological innovation in critical parts of the production value chain; namely post production processes that encompass printing and distribution of printed newspapers. The research established and revealed that while there are some technological innovations and advances in the print newspaper publishing industry value chain worldwide, they are not only severely limited and disjointed but are also seemingly moving apart rather than towards consolidation in terms of the speed to market need faced by print newspaper publishers.
- Full Text:
- Date Issued: 2010
Investigating factors that negatively influence lean implementation in the Eastern Cape automotive industry
- Authors: Camagu, Sibo
- Date: 2010
- Subjects: Lean manufacturing -- South Africa -- Eastern Cape , Production management -- South Africa -- Eastern Cape , Industrial efficiency , Automobile industry and trade
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8655 , http://hdl.handle.net/10948/1360 , Lean manufacturing -- South Africa -- Eastern Cape , Production management -- South Africa -- Eastern Cape , Industrial efficiency , Automobile industry and trade
- Description: In this intensely competitive environment of the global economy, the survival of even the most established manufacturers depends on their ability to continuously improve quality whilst reducing costs. The resulting productivity of producing more with less is the only key to market leadership and sustainable competitive advantage. Changing production methods from mass-production to Lean Manufacturing has become the essential practise for successful manufacturers (Rogers and Sim, 2009). The purpose of this study is to investigate what factors negate the adoption and implementation of Lean Manufacturing as a means to gain competitive advantage. The focus was on companies that have participated in the AIDC Tirisano cluster programme. The study investigated what effect Organisational Culture, Leadership Behaviours, Employee Involvement and Strategy Integration have on Lean Manufacturing adoption and implementation. This study applied the mixed methodologies of qualitative and quantitative approaches using methodological triangulation. A cross sectional analytical survey approach in a descriptive case study was undertaken. The findings from the questions and the interviews from the respondents who participated in the survey indicated that the practices in some companies enable the successful adoption and implementation of Lean Manufacturing whilst in some others the practices will negatively affect the adoption and implementation. The study concludes by stating that South African automotive component manufacturers are under immense pressure to improve quality and reduce costs. Initiatives like Lean Manufacturing should be undertaken in order to bring about these improvements. But this improvement comes about by changing the current way of doing things. Companies need to undertake a total approach when implementing Lean as part of the business strategy and this must be driven by management as leaders and a team culture that involves all employees needs to be present.
- Full Text:
- Date Issued: 2010
- Authors: Camagu, Sibo
- Date: 2010
- Subjects: Lean manufacturing -- South Africa -- Eastern Cape , Production management -- South Africa -- Eastern Cape , Industrial efficiency , Automobile industry and trade
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8655 , http://hdl.handle.net/10948/1360 , Lean manufacturing -- South Africa -- Eastern Cape , Production management -- South Africa -- Eastern Cape , Industrial efficiency , Automobile industry and trade
- Description: In this intensely competitive environment of the global economy, the survival of even the most established manufacturers depends on their ability to continuously improve quality whilst reducing costs. The resulting productivity of producing more with less is the only key to market leadership and sustainable competitive advantage. Changing production methods from mass-production to Lean Manufacturing has become the essential practise for successful manufacturers (Rogers and Sim, 2009). The purpose of this study is to investigate what factors negate the adoption and implementation of Lean Manufacturing as a means to gain competitive advantage. The focus was on companies that have participated in the AIDC Tirisano cluster programme. The study investigated what effect Organisational Culture, Leadership Behaviours, Employee Involvement and Strategy Integration have on Lean Manufacturing adoption and implementation. This study applied the mixed methodologies of qualitative and quantitative approaches using methodological triangulation. A cross sectional analytical survey approach in a descriptive case study was undertaken. The findings from the questions and the interviews from the respondents who participated in the survey indicated that the practices in some companies enable the successful adoption and implementation of Lean Manufacturing whilst in some others the practices will negatively affect the adoption and implementation. The study concludes by stating that South African automotive component manufacturers are under immense pressure to improve quality and reduce costs. Initiatives like Lean Manufacturing should be undertaken in order to bring about these improvements. But this improvement comes about by changing the current way of doing things. Companies need to undertake a total approach when implementing Lean as part of the business strategy and this must be driven by management as leaders and a team culture that involves all employees needs to be present.
- Full Text:
- Date Issued: 2010
Investigating the benefits of using selected lean techniques at a South African exhaust manufacturer-a case study
- Authors: Louw, Andre
- Date: 2010
- Subjects: Automobile supplies industry , Factories
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8617 , http://hdl.handle.net/10948/1518 , Automobile supplies industry , Factories
- Description: This study investigates the implementation of supermarket-based scheduling of parts at a South African exhaust manufacturing plant. The study firstly investigates the requirements the manufacturer had to contend with in ensuring a valuable contract was won. The nature of the contract is such that it warrants building of a new facility. The design of the facility and the manufacturing processes is of importance as some Lean techniques are employed during these early stages. The research takes the form of a case study and data is collected mainly through interviews with staff, but also from direct observations on the shop-floor. Interviews were conducted with: - key project leaders responsible for the original design and commissioning of the facility; - production managers and technical staff currently operating the plant; and - shop-floor personnel involved in daily production and logistics operations within the plant. The as-built facility and procedures are compared with literature found on the topic of Lean manufacturing. Various findings are recorded, both on conforming to and not conforming to typical Lean theory. Potential changes are suggested in the following areas: - a Pull strategy is proposed to coincide with the appointment of a so-called pacemaker station; - a pacemaker would need to be further supported by a production leveling strategy; - although quality delivered to the customer is reported as very high, potential improvements are still possible by introducing an "at source" approach to reduce rework; and - finally, a Total Productive Maintenance (TPM) program will serve to reduce downtime even further.
- Full Text:
- Date Issued: 2010
- Authors: Louw, Andre
- Date: 2010
- Subjects: Automobile supplies industry , Factories
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8617 , http://hdl.handle.net/10948/1518 , Automobile supplies industry , Factories
- Description: This study investigates the implementation of supermarket-based scheduling of parts at a South African exhaust manufacturing plant. The study firstly investigates the requirements the manufacturer had to contend with in ensuring a valuable contract was won. The nature of the contract is such that it warrants building of a new facility. The design of the facility and the manufacturing processes is of importance as some Lean techniques are employed during these early stages. The research takes the form of a case study and data is collected mainly through interviews with staff, but also from direct observations on the shop-floor. Interviews were conducted with: - key project leaders responsible for the original design and commissioning of the facility; - production managers and technical staff currently operating the plant; and - shop-floor personnel involved in daily production and logistics operations within the plant. The as-built facility and procedures are compared with literature found on the topic of Lean manufacturing. Various findings are recorded, both on conforming to and not conforming to typical Lean theory. Potential changes are suggested in the following areas: - a Pull strategy is proposed to coincide with the appointment of a so-called pacemaker station; - a pacemaker would need to be further supported by a production leveling strategy; - although quality delivered to the customer is reported as very high, potential improvements are still possible by introducing an "at source" approach to reduce rework; and - finally, a Total Productive Maintenance (TPM) program will serve to reduce downtime even further.
- Full Text:
- Date Issued: 2010
Limitations of the land reform in South Africa : an assessment of two farms in the Eastern Cape
- Authors: Tesana, Zola Eric
- Date: 2010
- Subjects: Land reform -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9082 , http://hdl.handle.net/10948/1122 , Land reform -- South Africa -- Eastern Cape
- Description: The government that was voted in, in 1994 initiated and implemented the Land Reform Programme that had three key elements, namely; Land restitution, redistribution and tenure reform. This study was undertaken to examine the limitations that resulted in some of the projects not to succeed. The study took a form of a case study of two farms that were redistributed in 1997 under the Land Redistribution Programme in the Blue Crane Route Municipal area in the Eastern Cape. The findings confirmed a variety of weaknesses that led to the collapse of these farms. Whilst acknowledging that there are some measures that are put in place to address those limitations the, study shows that there is still scope to do more. It is therefore one’s sincere wish that what transpired out of this study will make a positive contribution by providing some elements that can be used as a remedy in advancing the Land Reform Programme.
- Full Text:
- Date Issued: 2010
- Authors: Tesana, Zola Eric
- Date: 2010
- Subjects: Land reform -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9082 , http://hdl.handle.net/10948/1122 , Land reform -- South Africa -- Eastern Cape
- Description: The government that was voted in, in 1994 initiated and implemented the Land Reform Programme that had three key elements, namely; Land restitution, redistribution and tenure reform. This study was undertaken to examine the limitations that resulted in some of the projects not to succeed. The study took a form of a case study of two farms that were redistributed in 1997 under the Land Redistribution Programme in the Blue Crane Route Municipal area in the Eastern Cape. The findings confirmed a variety of weaknesses that led to the collapse of these farms. Whilst acknowledging that there are some measures that are put in place to address those limitations the, study shows that there is still scope to do more. It is therefore one’s sincere wish that what transpired out of this study will make a positive contribution by providing some elements that can be used as a remedy in advancing the Land Reform Programme.
- Full Text:
- Date Issued: 2010
Managing the implementation of management structure changes at the Eastern Cape Department of Education
- Authors: Muthige, Shumani Ralson
- Date: 2010
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8534 , http://hdl.handle.net/10948/1652
- Description: The Eastern Cape Department of Education has been in the forefront of the media – mostly for the wrong reasons. The major problems that have been reported range from the mismanagement of the feeding schemes, unpaid service providers, lack of adequate infrastructure, corruption committed by the officials, unfilled posts, poor service delivery and the second lowest matriculation pass rate in the country. Although there are many problems, as stated, this study research is focused on the management of change and its implementation in the organisational structure.
- Full Text:
- Date Issued: 2010
- Authors: Muthige, Shumani Ralson
- Date: 2010
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8534 , http://hdl.handle.net/10948/1652
- Description: The Eastern Cape Department of Education has been in the forefront of the media – mostly for the wrong reasons. The major problems that have been reported range from the mismanagement of the feeding schemes, unpaid service providers, lack of adequate infrastructure, corruption committed by the officials, unfilled posts, poor service delivery and the second lowest matriculation pass rate in the country. Although there are many problems, as stated, this study research is focused on the management of change and its implementation in the organisational structure.
- Full Text:
- Date Issued: 2010
Managing the perceptions about affirmitive action (AA)
- Authors: Swartbooi, Aurick Devlin
- Date: 2010
- Subjects: Affirmative action programs -- South Africa , Affirmative action programs -- Law and legislation -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8684 , http://hdl.handle.net/10948/1120 , Affirmative action programs -- South Africa , Affirmative action programs -- Law and legislation -- South Africa
- Description: The main research problem focused on the effective management of the perceptions about Affirmative Action (AA). A literature study and a survey were conducted to investigate the extent and nature of perceptions, the effect of these perceptions on labour and personal relations, current and suggested management practice of the perceptions of AA. A definition of AA, earlier measures of AA, the implementation of AA in the South African context, the stages of AA, theories, relevant legislation, perceptions and the management thereof are discussed. The survey was conducted at the George and Beaufort West District offices of the Department of Rural Development and Land Reform (DRDLR) with a response rate of 78.95 percent. The perceptions about AA can be managed effectively by complying with legislation, by involving and making all levels of employees responsible for the achievement of employment equity, skills development, personal development, consultation and communication.
- Full Text:
- Date Issued: 2010
- Authors: Swartbooi, Aurick Devlin
- Date: 2010
- Subjects: Affirmative action programs -- South Africa , Affirmative action programs -- Law and legislation -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8684 , http://hdl.handle.net/10948/1120 , Affirmative action programs -- South Africa , Affirmative action programs -- Law and legislation -- South Africa
- Description: The main research problem focused on the effective management of the perceptions about Affirmative Action (AA). A literature study and a survey were conducted to investigate the extent and nature of perceptions, the effect of these perceptions on labour and personal relations, current and suggested management practice of the perceptions of AA. A definition of AA, earlier measures of AA, the implementation of AA in the South African context, the stages of AA, theories, relevant legislation, perceptions and the management thereof are discussed. The survey was conducted at the George and Beaufort West District offices of the Department of Rural Development and Land Reform (DRDLR) with a response rate of 78.95 percent. The perceptions about AA can be managed effectively by complying with legislation, by involving and making all levels of employees responsible for the achievement of employment equity, skills development, personal development, consultation and communication.
- Full Text:
- Date Issued: 2010
Media convergence : an analysis of consumer engagement
- Authors: Muwanga-Zake, Semeyi
- Date: 2010
- Subjects: Mass media , Journalism
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8612 , http://hdl.handle.net/10948/1557 , Mass media , Journalism
- Description: Media convergence has meant that the traditional separations between the various media industries, such as the internet, broadcasting and telephone networks are slowly collapsing due to the growing use and influence of digital electronics - in effect, morphing or transforming the media landscape. A fundamental change in today's media landscape has been the shift in control over media content, consumer consumption patterns as well as the manner and level at which consumers interact. Thus, the extent to which success is achieved now depends on a customer centric engagement strategy that can be implemented across converged platforms. This study considers the challenges posed by media convergence. It also investigates how organisations adjusted strategies to mitigate these challenges.
- Full Text:
- Date Issued: 2010
- Authors: Muwanga-Zake, Semeyi
- Date: 2010
- Subjects: Mass media , Journalism
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8612 , http://hdl.handle.net/10948/1557 , Mass media , Journalism
- Description: Media convergence has meant that the traditional separations between the various media industries, such as the internet, broadcasting and telephone networks are slowly collapsing due to the growing use and influence of digital electronics - in effect, morphing or transforming the media landscape. A fundamental change in today's media landscape has been the shift in control over media content, consumer consumption patterns as well as the manner and level at which consumers interact. Thus, the extent to which success is achieved now depends on a customer centric engagement strategy that can be implemented across converged platforms. This study considers the challenges posed by media convergence. It also investigates how organisations adjusted strategies to mitigate these challenges.
- Full Text:
- Date Issued: 2010
Motivation and complexity : an exploration of a complexity approach in employee motivation with specific focus on a Lacanian model of desire
- Authors: Botha, Anton Ivan
- Date: 2010
- Subjects: Employee motivation , Employee morale , Incentive awards
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:9400 , http://hdl.handle.net/10948/1232 , Employee motivation , Employee morale , Incentive awards
- Description: Since employee motivation contributes to overall organisational success, reliable motivation theory should inform management and reward practices. Yet, motivation theory is currently in a state of paralysis, with no constructive theorising taking place. Analysis of its methodological presuppositions reveals that it relies on out-dated binary thinking, prioritising, e.g. either a ‘machine-like’ (body driven) or ‘god-like’ (rationally driven) understanding of humanity. In this study it is argued that the revival of motivation theory requires a paradigmatic shift towards a complexity methodology because human motivation was found to be a complex system and must be theorised accordingly. It was found that McAdams’ theory of personality which brought together personality traits, conditioning, and motives could form the basis of a complex theory of motivation. On this basis, a complex model was developed which incorporated elements of existing motivational theories. This model proposed that drives, which motivate behaviour, are a combination of instincts, needs, and desires, mediated by personality traits, rational processing, and conditioning. All of these interconnected elements, as well as biological and environmental conditions, have an impact on, and are influenced by one another. For the purposes of understanding employee motivation the element of desire was isolated as a potential means to value segment employees. A Lacanian theory was utilised to elaborate on the element of desire. This theory postulated that individuals tend to display a dominance is one of nine kinds and modes of desire. An instrument was developed to test the applicability of the Lacanian model. It was developed in five phases which included three pilot studies and two samplings. A total of 591 respondents participated in the empirical research study with 428 in the first sample and 70 in the second; the remaining 93 made up the pilot studies. Unlike the initial version of the instrument used in the first sample (n=428) the data obtained by the last version (n=70) revealed that the instrument held some form of reliability and validity. Once analysed through descriptive and inferential statistics the data supported the view that individuals tended to display dominance in a kind and mode of desire as per the Lacanian model, and sufficient variance existed to preliminarily conclude that this model could be used as a means to value segment employees. Recommendations were as follows: (1) that complexity methodology should inform future motivation theorising, (2) that the proposed complexity models be further empirically tested, (3) that an adequately complex, flexible rewards system be considered, (4) that both managers and employees make use of the developed instrument to aid them in the selection of rewards that will lead to increased satisfaction.
- Full Text:
- Date Issued: 2010
- Authors: Botha, Anton Ivan
- Date: 2010
- Subjects: Employee motivation , Employee morale , Incentive awards
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:9400 , http://hdl.handle.net/10948/1232 , Employee motivation , Employee morale , Incentive awards
- Description: Since employee motivation contributes to overall organisational success, reliable motivation theory should inform management and reward practices. Yet, motivation theory is currently in a state of paralysis, with no constructive theorising taking place. Analysis of its methodological presuppositions reveals that it relies on out-dated binary thinking, prioritising, e.g. either a ‘machine-like’ (body driven) or ‘god-like’ (rationally driven) understanding of humanity. In this study it is argued that the revival of motivation theory requires a paradigmatic shift towards a complexity methodology because human motivation was found to be a complex system and must be theorised accordingly. It was found that McAdams’ theory of personality which brought together personality traits, conditioning, and motives could form the basis of a complex theory of motivation. On this basis, a complex model was developed which incorporated elements of existing motivational theories. This model proposed that drives, which motivate behaviour, are a combination of instincts, needs, and desires, mediated by personality traits, rational processing, and conditioning. All of these interconnected elements, as well as biological and environmental conditions, have an impact on, and are influenced by one another. For the purposes of understanding employee motivation the element of desire was isolated as a potential means to value segment employees. A Lacanian theory was utilised to elaborate on the element of desire. This theory postulated that individuals tend to display a dominance is one of nine kinds and modes of desire. An instrument was developed to test the applicability of the Lacanian model. It was developed in five phases which included three pilot studies and two samplings. A total of 591 respondents participated in the empirical research study with 428 in the first sample and 70 in the second; the remaining 93 made up the pilot studies. Unlike the initial version of the instrument used in the first sample (n=428) the data obtained by the last version (n=70) revealed that the instrument held some form of reliability and validity. Once analysed through descriptive and inferential statistics the data supported the view that individuals tended to display dominance in a kind and mode of desire as per the Lacanian model, and sufficient variance existed to preliminarily conclude that this model could be used as a means to value segment employees. Recommendations were as follows: (1) that complexity methodology should inform future motivation theorising, (2) that the proposed complexity models be further empirically tested, (3) that an adequately complex, flexible rewards system be considered, (4) that both managers and employees make use of the developed instrument to aid them in the selection of rewards that will lead to increased satisfaction.
- Full Text:
- Date Issued: 2010
NMMU alumni as non-donors : why NMMU alumni do not become donors to the institution
- Authors: Knoesen, Evert Philip
- Date: 2010
- Subjects: Nelson Mandela Metropolitan University -- Alumni and alumnae , Universities and colleges -- Alumni and alumnae -- Charitable contributions
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8642 , http://hdl.handle.net/10948/1432 , Nelson Mandela Metropolitan University -- Alumni and alumnae , Universities and colleges -- Alumni and alumnae -- Charitable contributions
- Description: This project investigates why alumni do not become donors to the Nelson Mandela Metropolitan University. Interviews with non-donors created the opportunity for an in depth qualitative examination of the motivating process that led these non-donors to abstain from giving. This study used the Van Slyke and Brooks (Van Slyke & Brooks, 2005) model of alumni giving and the Schervish (Schervish, The spiritual horizon of philianthropy: New directors for money and motives, 2000) supply side theory of philanthropy, which has been successfully applied in similar studies (Wastyn, 2008), to provide the conceptual framework. This framework maintains that donors and non-donors differ in that the manner in which they socially construct their university experience in creating their own realities. This constructed reality becomes the filter through which non-donors pass requests for financial support (whether direct or indirect) from the institution. The study revealed that at NMMU factors including generic donor behaviour among alumni, the status of current non-donors as being mostly past donors to their respective constituent institution, attitudes toward the institutional reputation (or aspects thereof) of the NMMU, identified obstacles to engagement, pervasive negative attitudes to institutional giving and alumni support for commercialised but not tiered giving activities, can play a major role in restructuring the manner in which non-donor alumni should be approached. The study demonstrates the need to include non-donors in research that explores alumni giving to the university. It confirms the distinct impact of the abnormally distributed demographic characteristics of this university and confirms that examining the impact of these characteristics and experiences cannot be effectively done by simply relying on one or two simple variables. Being a management project, 13 (thirteen) distinct categories of management recommendations are made, ranging from strategy development, through accounting and budgeting practice, to proposing specific revenue generating initiatives. The study concludes with the view that Alumni can and should be able to make a notable contribution to the revenue of the university and in so doing, contribute to the sustainability of the pro-social transformation process of the Nelson Mandela Metropolitan University.
- Full Text:
- Date Issued: 2010
- Authors: Knoesen, Evert Philip
- Date: 2010
- Subjects: Nelson Mandela Metropolitan University -- Alumni and alumnae , Universities and colleges -- Alumni and alumnae -- Charitable contributions
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8642 , http://hdl.handle.net/10948/1432 , Nelson Mandela Metropolitan University -- Alumni and alumnae , Universities and colleges -- Alumni and alumnae -- Charitable contributions
- Description: This project investigates why alumni do not become donors to the Nelson Mandela Metropolitan University. Interviews with non-donors created the opportunity for an in depth qualitative examination of the motivating process that led these non-donors to abstain from giving. This study used the Van Slyke and Brooks (Van Slyke & Brooks, 2005) model of alumni giving and the Schervish (Schervish, The spiritual horizon of philianthropy: New directors for money and motives, 2000) supply side theory of philanthropy, which has been successfully applied in similar studies (Wastyn, 2008), to provide the conceptual framework. This framework maintains that donors and non-donors differ in that the manner in which they socially construct their university experience in creating their own realities. This constructed reality becomes the filter through which non-donors pass requests for financial support (whether direct or indirect) from the institution. The study revealed that at NMMU factors including generic donor behaviour among alumni, the status of current non-donors as being mostly past donors to their respective constituent institution, attitudes toward the institutional reputation (or aspects thereof) of the NMMU, identified obstacles to engagement, pervasive negative attitudes to institutional giving and alumni support for commercialised but not tiered giving activities, can play a major role in restructuring the manner in which non-donor alumni should be approached. The study demonstrates the need to include non-donors in research that explores alumni giving to the university. It confirms the distinct impact of the abnormally distributed demographic characteristics of this university and confirms that examining the impact of these characteristics and experiences cannot be effectively done by simply relying on one or two simple variables. Being a management project, 13 (thirteen) distinct categories of management recommendations are made, ranging from strategy development, through accounting and budgeting practice, to proposing specific revenue generating initiatives. The study concludes with the view that Alumni can and should be able to make a notable contribution to the revenue of the university and in so doing, contribute to the sustainability of the pro-social transformation process of the Nelson Mandela Metropolitan University.
- Full Text:
- Date Issued: 2010
Occupational stressors that influence professional health workers
- Authors: Sontyale, Ulungile Klaas
- Date: 2010
- Subjects: Job stress -- South Africa , Medical personnel -- Job stress , HIV-positive persons -- Care -- South Africa , AIDS (Disease) -- Patients -- Care -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8695 , http://hdl.handle.net/10948/1098 , Job stress -- South Africa , Medical personnel -- Job stress , HIV-positive persons -- Care -- South Africa , AIDS (Disease) -- Patients -- Care -- South Africa
- Description: Background: Despite the prevalence of HIV/AIDS stabilizing and slightly decreasing in certain provinces, there are a number of People Living With HIV/AIDS (PLWHA) in South Africa. Many people seek help at primary health clinics and hospitals and receive chronic care at these facilities. Caring for these chronic patients and new patients entering the health system can be stressful to the health professionals who are involved. Many studies that have been conducted have focused on the clinical aspects of individual patients, while few studies have focused on the experiences and stressors of health professionals looking after PLWHA. To ensure quality of care for patients with HIV/AIDS, it is important to understand the experiences of health professionals looking after HIV/AIDS patients and how stressful experiences may influence their attitude towards these patients. Aim: The aim of this study is to report the factors health professionals perceive as occupational stressors caring for people living with HIV/AIDS in the public health sector of the Nelson Mandela Metropolitan Municipality. Research design and Methodology: A quantitative, descriptive and non-experimental research design was followed. A pilot study was conducted to determine the clarity of questions, effectiveness of the instructions, completeness of the response sets, the time required to complete the questionnaires and the success of the data collection. The primary method of data collection was self-administered questionnaires. The questionnaires were dispatched to 30 health professionals at the public health facilities in the Nelson Mandela Metropolitan Municipality. A descriptive statistical analysis was done using a Statistical Package. This revealed the following findings. Findings: The following are the findings that were perceived to be occupational stressors: organizational factors, job design factors, career and promotional factors, role-related factors and cultural factors. iv Conclusion and recommendations: There are occupational stressors that affect health care professionals working in an HIV/AIDS setting. The following are the recommendations to rectify or to improve the situation: • Improve the communication of goals and objectives; • Redesign the job; • Human-resources development ; • Improvement of salaries; • Career planning and mentoring; and • Sensitisation of employees to cultural differences.
- Full Text:
- Date Issued: 2010
- Authors: Sontyale, Ulungile Klaas
- Date: 2010
- Subjects: Job stress -- South Africa , Medical personnel -- Job stress , HIV-positive persons -- Care -- South Africa , AIDS (Disease) -- Patients -- Care -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8695 , http://hdl.handle.net/10948/1098 , Job stress -- South Africa , Medical personnel -- Job stress , HIV-positive persons -- Care -- South Africa , AIDS (Disease) -- Patients -- Care -- South Africa
- Description: Background: Despite the prevalence of HIV/AIDS stabilizing and slightly decreasing in certain provinces, there are a number of People Living With HIV/AIDS (PLWHA) in South Africa. Many people seek help at primary health clinics and hospitals and receive chronic care at these facilities. Caring for these chronic patients and new patients entering the health system can be stressful to the health professionals who are involved. Many studies that have been conducted have focused on the clinical aspects of individual patients, while few studies have focused on the experiences and stressors of health professionals looking after PLWHA. To ensure quality of care for patients with HIV/AIDS, it is important to understand the experiences of health professionals looking after HIV/AIDS patients and how stressful experiences may influence their attitude towards these patients. Aim: The aim of this study is to report the factors health professionals perceive as occupational stressors caring for people living with HIV/AIDS in the public health sector of the Nelson Mandela Metropolitan Municipality. Research design and Methodology: A quantitative, descriptive and non-experimental research design was followed. A pilot study was conducted to determine the clarity of questions, effectiveness of the instructions, completeness of the response sets, the time required to complete the questionnaires and the success of the data collection. The primary method of data collection was self-administered questionnaires. The questionnaires were dispatched to 30 health professionals at the public health facilities in the Nelson Mandela Metropolitan Municipality. A descriptive statistical analysis was done using a Statistical Package. This revealed the following findings. Findings: The following are the findings that were perceived to be occupational stressors: organizational factors, job design factors, career and promotional factors, role-related factors and cultural factors. iv Conclusion and recommendations: There are occupational stressors that affect health care professionals working in an HIV/AIDS setting. The following are the recommendations to rectify or to improve the situation: • Improve the communication of goals and objectives; • Redesign the job; • Human-resources development ; • Improvement of salaries; • Career planning and mentoring; and • Sensitisation of employees to cultural differences.
- Full Text:
- Date Issued: 2010
Performance management at transnet national ports authority Port Elizabeth: the role of human resources
- Authors: Vezile, Cikizwa Aretha
- Date: 2010
- Subjects: Performance -- Management , Performance standards -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8693 , http://hdl.handle.net/10948/1105 , Performance -- Management , Performance standards -- South Africa -- Port Elizabeth
- Description: At Transnet National Ports Authority (TNPA), disagreement existed in terms of the role of human resources in performance management, which resulted in different role expectations and perceptions, often leading to conflict. An overview of existing literature reviewed that performance management was mostly presented from the view of line management, and that the role of human resources was not well defined. The purpose of this study was therefore to clarify the role of human resources in performance management, and with specific application at Transnet National Ports Authority. The purpose of performance management in Transnet is to influence each employee to perform optimally in his/her position by ensuring that each employee understands his/her role in the performance management process. A very important aspect of performance management is that it does not entail one activity only; it is part of the employee development life cycle in which the employee agrees with the manager on the expected performance of tasks, evaluation standards, tools required and important dates when performance will be formally discussed. The objectives of the study were achieved by means of a literature review. Following the literature review interviews were conducted with the Group Performance Manager, a line manager and a human resources practitioner at TNPA to get their views of performance management at TNPA and specifically of the role of human resources in performance management. The interviews, in addition to the literature study, also served as a basis for a survey questionnaire, which was used to probe the views of line iv management and human resources practitioners at TNPA on the role of human resources in performance management. The results of the interviews and the survey showed that performance management was not applied as a continuous and developmental process at TNPA, and that it was often perceived as punitive. The results also indicated that human resources at TNPA should be well versed in the use of the score card method and apply quality assurance in performance management. Recommendations were made for the role of line management and the role of human resources in performance management at TNPA, as well as for the relationship between the two parties.
- Full Text:
- Date Issued: 2010
- Authors: Vezile, Cikizwa Aretha
- Date: 2010
- Subjects: Performance -- Management , Performance standards -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8693 , http://hdl.handle.net/10948/1105 , Performance -- Management , Performance standards -- South Africa -- Port Elizabeth
- Description: At Transnet National Ports Authority (TNPA), disagreement existed in terms of the role of human resources in performance management, which resulted in different role expectations and perceptions, often leading to conflict. An overview of existing literature reviewed that performance management was mostly presented from the view of line management, and that the role of human resources was not well defined. The purpose of this study was therefore to clarify the role of human resources in performance management, and with specific application at Transnet National Ports Authority. The purpose of performance management in Transnet is to influence each employee to perform optimally in his/her position by ensuring that each employee understands his/her role in the performance management process. A very important aspect of performance management is that it does not entail one activity only; it is part of the employee development life cycle in which the employee agrees with the manager on the expected performance of tasks, evaluation standards, tools required and important dates when performance will be formally discussed. The objectives of the study were achieved by means of a literature review. Following the literature review interviews were conducted with the Group Performance Manager, a line manager and a human resources practitioner at TNPA to get their views of performance management at TNPA and specifically of the role of human resources in performance management. The interviews, in addition to the literature study, also served as a basis for a survey questionnaire, which was used to probe the views of line iv management and human resources practitioners at TNPA on the role of human resources in performance management. The results of the interviews and the survey showed that performance management was not applied as a continuous and developmental process at TNPA, and that it was often perceived as punitive. The results also indicated that human resources at TNPA should be well versed in the use of the score card method and apply quality assurance in performance management. Recommendations were made for the role of line management and the role of human resources in performance management at TNPA, as well as for the relationship between the two parties.
- Full Text:
- Date Issued: 2010
Policies, procedures and practices contributing to tensions between labour and management
- Authors: Basson, Jerome Godfrey
- Date: 2010
- Subjects: Labor laws and legislation -- South Africa , Human capital -- South Africa , South Africa -- Politics and government , South Africa -- Constitution
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9427 , http://hdl.handle.net/10948/1267 , Labor laws and legislation -- South Africa , Human capital -- South Africa , South Africa -- Politics and government , South Africa -- Constitution
- Description: The Constitution of the Republic of South Africa guarantees the right of education to all citizens of the country. The Eastern Cape Department of Education went a step further by adopting a vision to ensure quality public education that will result in the positive transformation of all schools. Education is therefore a very important part of the life of any society and needs to be protected at all costs. It is therefore important that all obstacles in the way of providing quality public education be removed. It is no secret that the Eastern Cape Department of Education has had a number of battles with some of its social partners. These battles have negatively impacted on the education system. This Department also received the largest slice of the taxpayers’ money. It is time to take serious steps to halt the waste of time and resources. It is against this background that this study wanted to consider policies, procedures and practices that generated tension between the management and labour in the Eastern Cape Department of Education. It is my belief that if tension between the different social partners can be reduced, we would have gone a long way in achieving the vision of the Department of Education. The research methodology that was followed for this study comprised the following: • Literature was reviewed that dealt with labour relations and human resources. • A questionnaire was designed to collect information from the different participants. • The information in the questionnaire was incorporated into the main study where findings were identified and recommendations were formulated.
- Full Text:
- Date Issued: 2010
- Authors: Basson, Jerome Godfrey
- Date: 2010
- Subjects: Labor laws and legislation -- South Africa , Human capital -- South Africa , South Africa -- Politics and government , South Africa -- Constitution
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9427 , http://hdl.handle.net/10948/1267 , Labor laws and legislation -- South Africa , Human capital -- South Africa , South Africa -- Politics and government , South Africa -- Constitution
- Description: The Constitution of the Republic of South Africa guarantees the right of education to all citizens of the country. The Eastern Cape Department of Education went a step further by adopting a vision to ensure quality public education that will result in the positive transformation of all schools. Education is therefore a very important part of the life of any society and needs to be protected at all costs. It is therefore important that all obstacles in the way of providing quality public education be removed. It is no secret that the Eastern Cape Department of Education has had a number of battles with some of its social partners. These battles have negatively impacted on the education system. This Department also received the largest slice of the taxpayers’ money. It is time to take serious steps to halt the waste of time and resources. It is against this background that this study wanted to consider policies, procedures and practices that generated tension between the management and labour in the Eastern Cape Department of Education. It is my belief that if tension between the different social partners can be reduced, we would have gone a long way in achieving the vision of the Department of Education. The research methodology that was followed for this study comprised the following: • Literature was reviewed that dealt with labour relations and human resources. • A questionnaire was designed to collect information from the different participants. • The information in the questionnaire was incorporated into the main study where findings were identified and recommendations were formulated.
- Full Text:
- Date Issued: 2010
Servant leadership principle as part of the corporate philosophies of companies
- Authors: Du Plessis, Francine
- Date: 2010
- Subjects: Leadership -- South Africa -- Eastern Cape , Servant leadership -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:9283 , http://hdl.handle.net/10948/1359 , Leadership -- South Africa -- Eastern Cape , Servant leadership -- South Africa -- Eastern Cape
- Description: This research provides insight into the servant leadership principles that are found in the mission, vision and values statements of companies. The primary purpose of this study is to investigate the corporate philosophies of companies to ascertain whether it contains servant leadership principles and thus to what extent these companies may utilise these principles. Mayer, Bardes and Piccolo (2008) state that servant leaders are lead by a moral orientation, which results in the likelihood of them engaging in ethical practices and being unbiased in the decision-making process. The lack of moral and ethical behaviour by leaders indicates that there is a need for a leadership method that is based on ethical practices and moral behaviour. Trompenaars and Voerman (2009) noted that companies who have implemented servant leadership are successful as a result. Spears (2004) indicated that the corporate philosophy of a company should reflect its leadership. This study will therefore aim to identify whether servant leadership principles are evident in the corporate philosophies of companies by using a framework developed to investigate servant leadership. A mixed method empirical research design was applied, using published financial statements to analyse the corporate philosophies of companies. Convenience sampling was used to identify a sample of 100 companies. Fifty companies from the top 200 listed companies at the Johannesburg Stock Exchange in South Africa (JSE) and another fifty companies from the top 100 listed companies at the New York Stock Exchange (NYSE) were included in the sample. The values statements, missions and visions of each company were qualitatively analysed and coded. This resulted in a set of data that could be quantitatively analysed. The results show that the majority of the sample as a whole displayed at least five out of the ten servant leadership principles. The JSE sample only displayed five out of the ten xv servant leadership principles compared to the NYSE sample that displayed seven out of the ten. There was also no statistical significant difference between the results of the respondent companies of the two stock exchanges. The JSE sample referred mostly to the servant leadership principle of Integrity, while the NYSE sample referred mostly to Employee empowerment and development. It can be concluded that servant leadership principles are indeed present in the corporate philosophies of companies listed on both the JSE and the NYSE. However, these principles are present in varying degrees. This study provides research on servant leadership principles by providing an international comparison of the missions, visions and values statements of companies in two countries. The framework developed to investigate servant leadership principles can thus be further extended and used to investigate whether businesses in general are employing these principles.
- Full Text:
- Date Issued: 2010
- Authors: Du Plessis, Francine
- Date: 2010
- Subjects: Leadership -- South Africa -- Eastern Cape , Servant leadership -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:9283 , http://hdl.handle.net/10948/1359 , Leadership -- South Africa -- Eastern Cape , Servant leadership -- South Africa -- Eastern Cape
- Description: This research provides insight into the servant leadership principles that are found in the mission, vision and values statements of companies. The primary purpose of this study is to investigate the corporate philosophies of companies to ascertain whether it contains servant leadership principles and thus to what extent these companies may utilise these principles. Mayer, Bardes and Piccolo (2008) state that servant leaders are lead by a moral orientation, which results in the likelihood of them engaging in ethical practices and being unbiased in the decision-making process. The lack of moral and ethical behaviour by leaders indicates that there is a need for a leadership method that is based on ethical practices and moral behaviour. Trompenaars and Voerman (2009) noted that companies who have implemented servant leadership are successful as a result. Spears (2004) indicated that the corporate philosophy of a company should reflect its leadership. This study will therefore aim to identify whether servant leadership principles are evident in the corporate philosophies of companies by using a framework developed to investigate servant leadership. A mixed method empirical research design was applied, using published financial statements to analyse the corporate philosophies of companies. Convenience sampling was used to identify a sample of 100 companies. Fifty companies from the top 200 listed companies at the Johannesburg Stock Exchange in South Africa (JSE) and another fifty companies from the top 100 listed companies at the New York Stock Exchange (NYSE) were included in the sample. The values statements, missions and visions of each company were qualitatively analysed and coded. This resulted in a set of data that could be quantitatively analysed. The results show that the majority of the sample as a whole displayed at least five out of the ten servant leadership principles. The JSE sample only displayed five out of the ten xv servant leadership principles compared to the NYSE sample that displayed seven out of the ten. There was also no statistical significant difference between the results of the respondent companies of the two stock exchanges. The JSE sample referred mostly to the servant leadership principle of Integrity, while the NYSE sample referred mostly to Employee empowerment and development. It can be concluded that servant leadership principles are indeed present in the corporate philosophies of companies listed on both the JSE and the NYSE. However, these principles are present in varying degrees. This study provides research on servant leadership principles by providing an international comparison of the missions, visions and values statements of companies in two countries. The framework developed to investigate servant leadership principles can thus be further extended and used to investigate whether businesses in general are employing these principles.
- Full Text:
- Date Issued: 2010
Small town regeneration as a strategy for rural development : case study of Keiskammahoek
- Authors: Qayi, Sandiswa
- Date: 2010
- Subjects: Rural development -- South Africa Case studies , Strategic planning -- South Africa -- Eastern Cape , Economic development projects -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8654 , http://hdl.handle.net/10948/1361 , Rural development -- South Africa Case studies , Strategic planning -- South Africa -- Eastern Cape , Economic development projects -- South Africa -- Eastern Cape
- Description: The aim of this chapter is to provide an overview of the research topic, conceptualising and defining three critical concepts that the research will focus on. The first part deals with the South African understanding of local economic development, rural development, as well as the role of small towns to local economic development. In order to present the role of small towns in rural economic development it is important to define and contextualise the current meaning and understanding of rural development and local economic development. How small towns can promote the role of rural economic development particularly in relation to their surrounding rural villages. The chapter also briefly introduces the small town of Keiskammahoek as research study area.
- Full Text:
- Date Issued: 2010
- Authors: Qayi, Sandiswa
- Date: 2010
- Subjects: Rural development -- South Africa Case studies , Strategic planning -- South Africa -- Eastern Cape , Economic development projects -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8654 , http://hdl.handle.net/10948/1361 , Rural development -- South Africa Case studies , Strategic planning -- South Africa -- Eastern Cape , Economic development projects -- South Africa -- Eastern Cape
- Description: The aim of this chapter is to provide an overview of the research topic, conceptualising and defining three critical concepts that the research will focus on. The first part deals with the South African understanding of local economic development, rural development, as well as the role of small towns to local economic development. In order to present the role of small towns in rural economic development it is important to define and contextualise the current meaning and understanding of rural development and local economic development. How small towns can promote the role of rural economic development particularly in relation to their surrounding rural villages. The chapter also briefly introduces the small town of Keiskammahoek as research study area.
- Full Text:
- Date Issued: 2010
Strategic management guidelines for construction SMEs in the Eastern Cape
- Authors: Appels, Gaynor
- Date: 2010
- Subjects: Construction industry -- Management , Strategic planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8663 , http://hdl.handle.net/10948/1414 , Construction industry -- Management , Strategic planning
- Description: SMEs fulfil an important role in the long-term growth and development of the economy of the country. The development and growth of construction SMEs are important for all countries, as a strong SME base has the capacity to produce a high-quality infrastructure for the country. Construction SMEs also stimulate economic activity in other sectors of the economy. Research has, however, shown that the failure rate of small businesses within the first five years is high in South Africa. Reseatch has also indicated that the lack of long-term planning and the lack of strategic thinking are major contributing factors to the business failure of SMEs. SMEs operating in the construction industry are faced with the same challenges as their counterparts in other sectors of the economy, but in addition to those difficulties, construction SMEs also have to deal with the unique characteristics of the industry that have adverse implications for them. The construction industry has experienced considerable growth and success, in the past decade, particularly as a result of the government's considerable infrastructural spending, especially in the run-up to the 2010 FIFA World Cup. The growth in the construction industry has, however, not resulted in similar results for Construction SMEs; and research has shown that most of them have not developed into more established entities. In fact, in the Eastern Cape, 91 per cent of all registered contractors fall within the lowest level of the Construction Industry Development Board's classification system. Many construction SMEs perform poorly, but among them there are those that have the potential to grow and develop into larger more established entities. Research has shown that contractor development programmes aimed at assisting the growth and development of construction companies have been successful in increasing participation in the industry, but not in ensuring that small enterprises grow into self-sustainable established enterprises. In contrast, the research has shown that SMEs that practice strategic management perform better, and that there are many advantages for SMEs in applying strategic management principles. This study, therefore, investigates how strategic management can be applied to address the problems faced by construction SMEs, and to exploire techniques and tools of strategic management that can make a significant contribution to their growth and development.
- Full Text: false
- Date Issued: 2010
- Authors: Appels, Gaynor
- Date: 2010
- Subjects: Construction industry -- Management , Strategic planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8663 , http://hdl.handle.net/10948/1414 , Construction industry -- Management , Strategic planning
- Description: SMEs fulfil an important role in the long-term growth and development of the economy of the country. The development and growth of construction SMEs are important for all countries, as a strong SME base has the capacity to produce a high-quality infrastructure for the country. Construction SMEs also stimulate economic activity in other sectors of the economy. Research has, however, shown that the failure rate of small businesses within the first five years is high in South Africa. Reseatch has also indicated that the lack of long-term planning and the lack of strategic thinking are major contributing factors to the business failure of SMEs. SMEs operating in the construction industry are faced with the same challenges as their counterparts in other sectors of the economy, but in addition to those difficulties, construction SMEs also have to deal with the unique characteristics of the industry that have adverse implications for them. The construction industry has experienced considerable growth and success, in the past decade, particularly as a result of the government's considerable infrastructural spending, especially in the run-up to the 2010 FIFA World Cup. The growth in the construction industry has, however, not resulted in similar results for Construction SMEs; and research has shown that most of them have not developed into more established entities. In fact, in the Eastern Cape, 91 per cent of all registered contractors fall within the lowest level of the Construction Industry Development Board's classification system. Many construction SMEs perform poorly, but among them there are those that have the potential to grow and develop into larger more established entities. Research has shown that contractor development programmes aimed at assisting the growth and development of construction companies have been successful in increasing participation in the industry, but not in ensuring that small enterprises grow into self-sustainable established enterprises. In contrast, the research has shown that SMEs that practice strategic management perform better, and that there are many advantages for SMEs in applying strategic management principles. This study, therefore, investigates how strategic management can be applied to address the problems faced by construction SMEs, and to exploire techniques and tools of strategic management that can make a significant contribution to their growth and development.
- Full Text: false
- Date Issued: 2010
Sustainable growth of SME's
- Monks, Patrick Grant Standish
- Authors: Monks, Patrick Grant Standish
- Date: 2010
- Subjects: Success in business -- South Africa -- Port Elizabeth , Business enterprises -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8627 , http://hdl.handle.net/10948/1488 , Success in business -- South Africa -- Port Elizabeth , Business enterprises -- South Africa -- Port Elizabeth
- Description: South Africa and more specifically Port Elizabeth is faced with many challenges with regard to economic growth and unemployment. It is generally acknowledged that the “Small to Medium Enterprises” (SME) are the largest employers in any economy, additionally SME’s are large contributors to the gross domestic product. Successful SME’s are the catalysts of the economy and over time they can develop into large enterprises. It is clear that in order for a country to have a strong and sustainable economy it needs to have a strong and successful SME sector. Unfortunately the South African SME sector performs relatively poorly in comparison with the SME sectors around the world (Herrington, Kew & Kew, 2009). With the knowledge of the importance of the SME sector to the economy and the knowledge that the South African SME’s are generally underperforming, this study will identify how to improve the relative success rate of the SME sector in Port Elizabeth South Africa. In order to achieve this, this study needs to identify why the SME sector is not performing on a par with other SME sectors from around the globe and what initiatives need to be implemented in Port Elizabeth that will enable its SME sector to perform at the same level or better than other SME sectors from around the globe. This study identifies that the South African SME’s are provided with a number of support initiatives. Some of these support initiatives have been very effective, while other support initiatives have been unsuccessful or have failed. This study concludes by identifying a number of areas that need improvement; of these areas two are identified as being critical to SME’s success and sustainability, these two areas are: · The need to make SME’s more aware of the government / business initiatives that are available; and · Establish more effective mentoring and coaching. In order to address these critical areas, the study suggests the use of an internet portal that can be used to coordinate all the activities between the mentors and the SME’s. This internet portal will be expanded to become the core information hub and collaboration centre for the flow of information between the SME’s and any of their stakeholders. Once all this information is centralised it will be a relatively simple process to measure the success rate of the SME’s and the effectiveness of the different mentors.
- Full Text:
- Date Issued: 2010
- Authors: Monks, Patrick Grant Standish
- Date: 2010
- Subjects: Success in business -- South Africa -- Port Elizabeth , Business enterprises -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8627 , http://hdl.handle.net/10948/1488 , Success in business -- South Africa -- Port Elizabeth , Business enterprises -- South Africa -- Port Elizabeth
- Description: South Africa and more specifically Port Elizabeth is faced with many challenges with regard to economic growth and unemployment. It is generally acknowledged that the “Small to Medium Enterprises” (SME) are the largest employers in any economy, additionally SME’s are large contributors to the gross domestic product. Successful SME’s are the catalysts of the economy and over time they can develop into large enterprises. It is clear that in order for a country to have a strong and sustainable economy it needs to have a strong and successful SME sector. Unfortunately the South African SME sector performs relatively poorly in comparison with the SME sectors around the world (Herrington, Kew & Kew, 2009). With the knowledge of the importance of the SME sector to the economy and the knowledge that the South African SME’s are generally underperforming, this study will identify how to improve the relative success rate of the SME sector in Port Elizabeth South Africa. In order to achieve this, this study needs to identify why the SME sector is not performing on a par with other SME sectors from around the globe and what initiatives need to be implemented in Port Elizabeth that will enable its SME sector to perform at the same level or better than other SME sectors from around the globe. This study identifies that the South African SME’s are provided with a number of support initiatives. Some of these support initiatives have been very effective, while other support initiatives have been unsuccessful or have failed. This study concludes by identifying a number of areas that need improvement; of these areas two are identified as being critical to SME’s success and sustainability, these two areas are: · The need to make SME’s more aware of the government / business initiatives that are available; and · Establish more effective mentoring and coaching. In order to address these critical areas, the study suggests the use of an internet portal that can be used to coordinate all the activities between the mentors and the SME’s. This internet portal will be expanded to become the core information hub and collaboration centre for the flow of information between the SME’s and any of their stakeholders. Once all this information is centralised it will be a relatively simple process to measure the success rate of the SME’s and the effectiveness of the different mentors.
- Full Text:
- Date Issued: 2010
Target costing as a strategic cost management tool in the South African motor industry
- Authors: Slater, Michael, M A
- Date: 2010
- Subjects: Target costing -- South Africa , Strategic planning -- South Africa -- Management , Cost accounting -- South Africa -- Standards , Cost accounting -- South Africa , Cost control
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8974 , http://hdl.handle.net/10948/1094 , Target costing -- South Africa , Strategic planning -- South Africa -- Management , Cost accounting -- South Africa -- Standards , Cost accounting -- South Africa , Cost control
- Description: Traditional cost-accounting approaches have served manufacturers well over a long period, but due to the changing nature of the modern manufacturing environment shortcomings have resulted and are no longer regarded as suitable (Gagne & Discenza 1993: 68). Similarly, Monden and Lee (1993: 22) state that many practitioners and academicians have questioned the effectiveness of standard cost systems, which have been used as the primary cost control measure for the last several decades. Cooper and Slagmulder (1997: 2) point out that in contrast to the conventional cost management techniques, target costing adopts a feed-forward approach. The objective of target costing is to design costs out of products, and not to find ways of eliminating costs after the products enter production. Few firms can afford to ignore such a powerful mechanism to increase profits in today’s highly competitive environment.
- Full Text:
- Date Issued: 2010
- Authors: Slater, Michael, M A
- Date: 2010
- Subjects: Target costing -- South Africa , Strategic planning -- South Africa -- Management , Cost accounting -- South Africa -- Standards , Cost accounting -- South Africa , Cost control
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8974 , http://hdl.handle.net/10948/1094 , Target costing -- South Africa , Strategic planning -- South Africa -- Management , Cost accounting -- South Africa -- Standards , Cost accounting -- South Africa , Cost control
- Description: Traditional cost-accounting approaches have served manufacturers well over a long period, but due to the changing nature of the modern manufacturing environment shortcomings have resulted and are no longer regarded as suitable (Gagne & Discenza 1993: 68). Similarly, Monden and Lee (1993: 22) state that many practitioners and academicians have questioned the effectiveness of standard cost systems, which have been used as the primary cost control measure for the last several decades. Cooper and Slagmulder (1997: 2) point out that in contrast to the conventional cost management techniques, target costing adopts a feed-forward approach. The objective of target costing is to design costs out of products, and not to find ways of eliminating costs after the products enter production. Few firms can afford to ignore such a powerful mechanism to increase profits in today’s highly competitive environment.
- Full Text:
- Date Issued: 2010
The development of a marketing strategy for a tannery waste by-product
- Authors: Mkhonta, Mpendulo Colin
- Date: 2010
- Subjects: Tanneries -- Waste disposal -- Marketing , Waste products -- Marketing
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8618 , http://hdl.handle.net/10948/1515 , Tanneries -- Waste disposal -- Marketing , Waste products -- Marketing
- Description: Worldwide chromium waste from tanneries is a major environmental concern. A considerable amount of effort is being implemented by tanneries to resolve the environmental concerns. Because of the wide range of chemicals used in tanning, waste treatment is an important issue in the industry. All the tanneries put considerable money and effort into treating their effluent. South African tanneries currently have various methods of disposing of their chrome waste. Most have systems for recycling the waste and disposing of it in municipal waste dumps or it is dumped on the company's own land. Hence the cost of disposal varies widely. Some companies are forced to pay excessive amounts to dispose of their waste at hazardous waste dumps. Others appear to get away by using municipal dumps. Trivalent Chrome (Pty) Ltd offers a solution to the environmental concern by extracting the most dangerous compound in the waste and converting it to a by-product (green chrome oxide). However, the company must be able to then sell of the green chromium oxide. The study seeks to address how the company can market the by-product.
- Full Text:
- Date Issued: 2010
- Authors: Mkhonta, Mpendulo Colin
- Date: 2010
- Subjects: Tanneries -- Waste disposal -- Marketing , Waste products -- Marketing
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8618 , http://hdl.handle.net/10948/1515 , Tanneries -- Waste disposal -- Marketing , Waste products -- Marketing
- Description: Worldwide chromium waste from tanneries is a major environmental concern. A considerable amount of effort is being implemented by tanneries to resolve the environmental concerns. Because of the wide range of chemicals used in tanning, waste treatment is an important issue in the industry. All the tanneries put considerable money and effort into treating their effluent. South African tanneries currently have various methods of disposing of their chrome waste. Most have systems for recycling the waste and disposing of it in municipal waste dumps or it is dumped on the company's own land. Hence the cost of disposal varies widely. Some companies are forced to pay excessive amounts to dispose of their waste at hazardous waste dumps. Others appear to get away by using municipal dumps. Trivalent Chrome (Pty) Ltd offers a solution to the environmental concern by extracting the most dangerous compound in the waste and converting it to a by-product (green chrome oxide). However, the company must be able to then sell of the green chromium oxide. The study seeks to address how the company can market the by-product.
- Full Text:
- Date Issued: 2010