Designing a lean manufacturing model for Johnson Controls SA
- Authors: Andersson, Carl
- Date: 2006
- Subjects: Production management -- South Africa , Just-in-time systems , Manufacturing resource planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8566 , http://hdl.handle.net/10948/188 , Production management -- South Africa , Just-in-time systems , Manufacturing resource planning
- Description: An increase in global competitiveness has forced manufacturing organisations to re – look at their facility from an output and quality standpoint. Leveraging a manufacturing operation into a competitive advantage must at all times support the organisation’s objectives. It is therefore vital that the operation reviews its strategy so that it fulfils the everchanging needs of its market. The main objective of this research was to identify possible approaches that Johnson Controls South Africa (JCI SA) could pursue when implementing a Lean Manufacturing model. In doing this it will improve JCI SA’s manufacturing efficiency and quality, thus giving the organisation a competitive edge over its opposition. The research presented an empirical study of how a Lean Manufacturing model should be implemented in JCI SA. A theoretical and empirical study was conducted on how to successfully implement Lean Manufacturing within an organisation. The main purpose was to establish a theoretical Lean Manufacturing model that the organisation can utilise as a strategic plan to become the global leader in its market place.
- Full Text:
- Date Issued: 2006
- Authors: Andersson, Carl
- Date: 2006
- Subjects: Production management -- South Africa , Just-in-time systems , Manufacturing resource planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8566 , http://hdl.handle.net/10948/188 , Production management -- South Africa , Just-in-time systems , Manufacturing resource planning
- Description: An increase in global competitiveness has forced manufacturing organisations to re – look at their facility from an output and quality standpoint. Leveraging a manufacturing operation into a competitive advantage must at all times support the organisation’s objectives. It is therefore vital that the operation reviews its strategy so that it fulfils the everchanging needs of its market. The main objective of this research was to identify possible approaches that Johnson Controls South Africa (JCI SA) could pursue when implementing a Lean Manufacturing model. In doing this it will improve JCI SA’s manufacturing efficiency and quality, thus giving the organisation a competitive edge over its opposition. The research presented an empirical study of how a Lean Manufacturing model should be implemented in JCI SA. A theoretical and empirical study was conducted on how to successfully implement Lean Manufacturing within an organisation. The main purpose was to establish a theoretical Lean Manufacturing model that the organisation can utilise as a strategic plan to become the global leader in its market place.
- Full Text:
- Date Issued: 2006
An investigation into the potential for implementing lean Grindrod Container Depot in Stanbridge Road
- Authors: Andrews, Ferderico Recardo
- Date: 2013
- Subjects: Lean manufacturing -- South Africa -- Port Elizabeth -- Management , Container industry -- South Africa -- Port Elizabeth , Just-in-time systems -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8781 , http://hdl.handle.net/10948/d1012967
- Description: On a daily basis organizations strive to achieve maximum output with minimum input for greater levels of efficiency and profitability. However, in our dynamic modern world and economy the variables have changed dramatically and the time when business was simply about the ‘bottom line’ and all else was subordinate to the objective of profit, has come and gone. In the contemporary world of business today the variables are much broader and more dynamic, as people are no longer just employees, and suppliers are no longer people whose payment should be delayed for as long as possible. In addition, the environment is no longer to be plundered at all costs. Today Lean as an all-encompassing management philosophy with its emphasis on adding value, is more relevant in business than at any other point in business history. At a time when the global economy is facing some of its greatest challenges, it is ultimately business and its networks that, through effective management, can restore the global economy and provide livelihoods to millions of people. The Lean management philosophy is about constantly searching for the best possible way of doing things and eliminating waste in pursuit of value. If Lean is in pursuit of eliminating waste and turning it into value, and the customer, irrespective of required product, is in constant pursuit of finding value, then Lean is surely the management philosophy that can deliver the greatest level of customer satisfaction. This means satisfied customers returning to an organization for repeat sales as long as they perceive that the value they derive meets their expectations.
- Full Text:
- Date Issued: 2013
- Authors: Andrews, Ferderico Recardo
- Date: 2013
- Subjects: Lean manufacturing -- South Africa -- Port Elizabeth -- Management , Container industry -- South Africa -- Port Elizabeth , Just-in-time systems -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8781 , http://hdl.handle.net/10948/d1012967
- Description: On a daily basis organizations strive to achieve maximum output with minimum input for greater levels of efficiency and profitability. However, in our dynamic modern world and economy the variables have changed dramatically and the time when business was simply about the ‘bottom line’ and all else was subordinate to the objective of profit, has come and gone. In the contemporary world of business today the variables are much broader and more dynamic, as people are no longer just employees, and suppliers are no longer people whose payment should be delayed for as long as possible. In addition, the environment is no longer to be plundered at all costs. Today Lean as an all-encompassing management philosophy with its emphasis on adding value, is more relevant in business than at any other point in business history. At a time when the global economy is facing some of its greatest challenges, it is ultimately business and its networks that, through effective management, can restore the global economy and provide livelihoods to millions of people. The Lean management philosophy is about constantly searching for the best possible way of doing things and eliminating waste in pursuit of value. If Lean is in pursuit of eliminating waste and turning it into value, and the customer, irrespective of required product, is in constant pursuit of finding value, then Lean is surely the management philosophy that can deliver the greatest level of customer satisfaction. This means satisfied customers returning to an organization for repeat sales as long as they perceive that the value they derive meets their expectations.
- Full Text:
- Date Issued: 2013
The reforms in the ministry of immigration and registration of persons in Kenya
- Authors: Angaine, Emily Karwitha
- Date: 2013
- Subjects: Public administration -- Kenya , Civil service -- Kenya , Organizational change -- Kenya
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9237 , http://hdl.handle.net/10948/d1021099
- Description: Public service delivery is a major challenge to governments in both the developing and developed worlds. Governments have used various strategies to enhance service delivery. These strategies have resulted in varying outcomes and levels of service delivery. In the Kenyan government, the strategies to enhance service delivery include: Results Based Management strategies, service charters, Information Communication Technology (ICT), performance contracting, and strategic plans. This study is an investigation of reforms in the Ministry of Immigration and Registration of Persons (MIRP), Kenya. The study sought to investigate the effects of Results Based Management on service delivery; to investigate the effect of strategic planning on service delivery in Kenya; to investigate the effect of ICT on service delivery in Kenya; and to investigate the effect of Business Process Re-engineering (BPR) in service delivery. This study utilized a descriptive research design where the researcher investigated and collected factual data to describe the situation or problem. Secondary data was sourced from document reviews. Data was analyzed as it was collected. The researcher classified the data in terms of the topic, themes and content. The broad topic and themes of the data collected was based on the research objectives of this study and included: use of Information Communication Technology, Business Process Re-engineering, Results Based Management, and strategic planning. The findings revealed that the department has utilized Results Based Management, strategic planning, Information Communication Technology, as well as Business Process Re-engineering tools in reforming public service delivery towards effectiveness and efficiency. Furthermore, this study also revealed that the department has accrued various benefits as a consequence of these tools despite the challenges facing their implementation. According to the report, the reform programs have enhanced greater transparency in service delivery, improved accountability, responsibility in employees, enhanced policy coherence and strengthened capacity. these advantages are evident to the Department of Immigration. the study recommends that the use of Results Based Management, ICT and Business Process Re-engineering policies and changes should be implemented to improve service delivery in the Ministry of Immigration and Registration of Persons. In addition, the study recommends the following further studies: the study should be replicated to other public organizations (agencies) to allow for comparison of the findings of this study; the study recommends research on the success of public organizations in achieving objectives of their strategic planning (this is based on the challenges identified facing strategic planning in the Department of Immigration); and, finally, this study recommends future research on the relationship between Business Process Re-engineering (BPR) and efficient service delivery. This study will provide insight to what extent BPR affects service delivery.
- Full Text:
- Date Issued: 2013
- Authors: Angaine, Emily Karwitha
- Date: 2013
- Subjects: Public administration -- Kenya , Civil service -- Kenya , Organizational change -- Kenya
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9237 , http://hdl.handle.net/10948/d1021099
- Description: Public service delivery is a major challenge to governments in both the developing and developed worlds. Governments have used various strategies to enhance service delivery. These strategies have resulted in varying outcomes and levels of service delivery. In the Kenyan government, the strategies to enhance service delivery include: Results Based Management strategies, service charters, Information Communication Technology (ICT), performance contracting, and strategic plans. This study is an investigation of reforms in the Ministry of Immigration and Registration of Persons (MIRP), Kenya. The study sought to investigate the effects of Results Based Management on service delivery; to investigate the effect of strategic planning on service delivery in Kenya; to investigate the effect of ICT on service delivery in Kenya; and to investigate the effect of Business Process Re-engineering (BPR) in service delivery. This study utilized a descriptive research design where the researcher investigated and collected factual data to describe the situation or problem. Secondary data was sourced from document reviews. Data was analyzed as it was collected. The researcher classified the data in terms of the topic, themes and content. The broad topic and themes of the data collected was based on the research objectives of this study and included: use of Information Communication Technology, Business Process Re-engineering, Results Based Management, and strategic planning. The findings revealed that the department has utilized Results Based Management, strategic planning, Information Communication Technology, as well as Business Process Re-engineering tools in reforming public service delivery towards effectiveness and efficiency. Furthermore, this study also revealed that the department has accrued various benefits as a consequence of these tools despite the challenges facing their implementation. According to the report, the reform programs have enhanced greater transparency in service delivery, improved accountability, responsibility in employees, enhanced policy coherence and strengthened capacity. these advantages are evident to the Department of Immigration. the study recommends that the use of Results Based Management, ICT and Business Process Re-engineering policies and changes should be implemented to improve service delivery in the Ministry of Immigration and Registration of Persons. In addition, the study recommends the following further studies: the study should be replicated to other public organizations (agencies) to allow for comparison of the findings of this study; the study recommends research on the success of public organizations in achieving objectives of their strategic planning (this is based on the challenges identified facing strategic planning in the Department of Immigration); and, finally, this study recommends future research on the relationship between Business Process Re-engineering (BPR) and efficient service delivery. This study will provide insight to what extent BPR affects service delivery.
- Full Text:
- Date Issued: 2013
Effects of political instability in development in South Sudan
- Authors: Annan, David
- Date: 2015
- Subjects: Political stability -- Africa -- History , Economic development -- Political aspects , Africa -- Politics and government
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9184 , http://hdl.handle.net/10948/d1020190
- Description: The signing of the Comprehensive Peace Agreement (CPA) between the Republic of Sudan represented by the National Congress Party (NCP) and the SPLM (Sudan People’s Liberation Movement) which represented the people of the Southern part of Sudan in January 2005 ushered in a rare era of peace and hope for the rebuilding and construction of the war ravaged South Sudan. Coupled with the attainment of Independence for South Sudan through an internationally supervised referendum in January 2011, the objectives of years of struggle by the people of the formerly semi-autonomous region were completed. From 2005 until after the independence of South Sudan however, a period that initially was marked by huge euphoria and broad based anticipation of development boom, the support from both local and international actors for the struggle and the plight of the people of South Sudan is waning and at worst has now turned into despair and hopelessness. After attaining independence in 2011, the highest party organ, the Political Bureau decided to remove candidates who were popularly voted by their constituents and replaced them with their cronies, leading to mass exodus of cadres from the party. On top of that, the wide believe that the elections were rigged for SPLM candidates at the expense of the Independent candidates led to another wave of exodus and open rebellion by many veteran cadres of the movement. Today, these rebellions coupled with some complex problematic societal issues are major concern and a source of political instability and violence in some parts of the country. Secondly, the hasty process of the Disarmament, Demobilization, and Reintegration (DDR) campaign, which in some cases were forcefully done left some communities exposed and venerable to attacks by rival communities. This continue to exacerbate and ignite tribal hatred, tension and stereotypes between communities especially in the traditionally volatile parts of the country that are known for cattle rustling and tribal rivalry as a form of cultural practice. Unresolved post secession issues within the SPLM had resulted to political instability and violence thus having negative economic consequences for South Sudan and all the gains the country had made in the past few years vanished after December 15 2013 political upheaval. This thesis will examine the effects of these mentioned complex political instability and economic dilemma South Sudan is being confronted with in the face of the fact that it is still in the process of nation building having attained its Independence only in July 2011.
- Full Text:
- Date Issued: 2015
- Authors: Annan, David
- Date: 2015
- Subjects: Political stability -- Africa -- History , Economic development -- Political aspects , Africa -- Politics and government
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9184 , http://hdl.handle.net/10948/d1020190
- Description: The signing of the Comprehensive Peace Agreement (CPA) between the Republic of Sudan represented by the National Congress Party (NCP) and the SPLM (Sudan People’s Liberation Movement) which represented the people of the Southern part of Sudan in January 2005 ushered in a rare era of peace and hope for the rebuilding and construction of the war ravaged South Sudan. Coupled with the attainment of Independence for South Sudan through an internationally supervised referendum in January 2011, the objectives of years of struggle by the people of the formerly semi-autonomous region were completed. From 2005 until after the independence of South Sudan however, a period that initially was marked by huge euphoria and broad based anticipation of development boom, the support from both local and international actors for the struggle and the plight of the people of South Sudan is waning and at worst has now turned into despair and hopelessness. After attaining independence in 2011, the highest party organ, the Political Bureau decided to remove candidates who were popularly voted by their constituents and replaced them with their cronies, leading to mass exodus of cadres from the party. On top of that, the wide believe that the elections were rigged for SPLM candidates at the expense of the Independent candidates led to another wave of exodus and open rebellion by many veteran cadres of the movement. Today, these rebellions coupled with some complex problematic societal issues are major concern and a source of political instability and violence in some parts of the country. Secondly, the hasty process of the Disarmament, Demobilization, and Reintegration (DDR) campaign, which in some cases were forcefully done left some communities exposed and venerable to attacks by rival communities. This continue to exacerbate and ignite tribal hatred, tension and stereotypes between communities especially in the traditionally volatile parts of the country that are known for cattle rustling and tribal rivalry as a form of cultural practice. Unresolved post secession issues within the SPLM had resulted to political instability and violence thus having negative economic consequences for South Sudan and all the gains the country had made in the past few years vanished after December 15 2013 political upheaval. This thesis will examine the effects of these mentioned complex political instability and economic dilemma South Sudan is being confronted with in the face of the fact that it is still in the process of nation building having attained its Independence only in July 2011.
- Full Text:
- Date Issued: 2015
Official development assistance as a means to poverty alleviation: evidence from Cameroon
- Authors: Anong, Moussa Moses
- Date: 2017
- Subjects: Economic development -- Cameroon , Community development -- Cameroon Cameroon -- Economic aspects
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/13800 , vital:27309
- Description: Despite the increased popularity of development aid flows from rich nations to poorer ones in the form of Official Development Assistance (ODA), rampant poverty still prevails in the recipient nations. This perhaps explains the lingering debate on the effectiveness of ODA in curbing poverty. Based on Cameroon, this study aims to ascertain if ODA can be relied upon as a tool to fight poverty. The researcher seeks to determine if ODA disbursed to Cameroon has resulted in poverty alleviation among the impoverished from 1980 to 2014, be it directly or indirectly. To this effect, the first research question looks at what the possible causes of poverty in Cameroon are. The second research question dwells on the pattern of ODA to Cameroon over the study period from 1980 to 2014. The final research question seeks to determine the Cameroonian poverty levels over the same period. The definition of poverty in terms of the Human Development Index (HDI) and its three poverty determinants as utilized by the United Nations Development Programme (UNDP), is adopted as a theoretical base for this research. These determinants of poverty are life expectancy at birth, mean years of schooling, and Gross National Income (GNI) per capita. While the literature review is utilised to outline the on-going debate on the effects of ODA on economic growth and poverty alleviation, it equally provides possible causes of poverty in Cameroon. These include the prevalence of factors such as poor governance, the swindling of public funds without fear, the normalisation of bribes in return for public services, the lack of decentralized administrative and civil services, and the disproportionate distribution of state earnings. Meanwhile, secondary published data sourced from reputable multilateral bodies is used to determine the trend of ODA to Cameroon over the period from 1980 to 2014. This is then correlated with poverty figures over the same period as expressed by the three human development factors or poverty determinants. The research adopts a quantitative approach as correlations and regressions of obtained secondary data are made used of. The results of the correlations reveal that ODA may not be relied upon as a tool for alleviating poverty in Cameroon due to the statistically insignificant relationships it seems to display with all three poverty determinants. The regression results show on the one hand that ODA has insignificant relationships with life expectancy at birth and mean years of schooling, while on the other hand, ODA and GNI per capita display an inverse relationship that is judged to be statistically significant. High ODA figures can therefore be associated with lower GNI per capita values in Cameroon, based on this study. This means that ODA can be assumed to negatively affect the real income of Cameroonians. A reduction in real income might equally lead to a reduced potential to afford basic necessities like healthcare, schooling and housing. As these essentials are not provided for free in Cameroon, this reduced real income may further be held responsible for an overall deterioration of the quality of life. Based on the above findings, the researcher recommends that aid recipient governments put in place supportive systems and strong institutions that are void of corruption and unnecessary bureaucracy so as to better benefit from foreign aid inflows. African countries like Cameroon also need to develop their internal resources and use them to finance and promote their own growth instead of rely on donor funding with diminishing returns. Likewise, the government needs to improve its level of human development through diverting more funds towards developing and facilitating the poor’s access to the country’s education, healthcare, road network and basic amenities like water and sanitation. Finally, inflows in the form of loans rather than grants can better be utilized to promote positive economic growth. While loans are mostly diverted to productive activities, grants may promote dependency, rent-seeking behaviour and bureaucracy. This study is one of the few that relies on country-level data. Most existing studies on foreign aid and its related effects on poverty alleviation were conducted using cross-country data.
- Full Text:
- Date Issued: 2017
- Authors: Anong, Moussa Moses
- Date: 2017
- Subjects: Economic development -- Cameroon , Community development -- Cameroon Cameroon -- Economic aspects
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/13800 , vital:27309
- Description: Despite the increased popularity of development aid flows from rich nations to poorer ones in the form of Official Development Assistance (ODA), rampant poverty still prevails in the recipient nations. This perhaps explains the lingering debate on the effectiveness of ODA in curbing poverty. Based on Cameroon, this study aims to ascertain if ODA can be relied upon as a tool to fight poverty. The researcher seeks to determine if ODA disbursed to Cameroon has resulted in poverty alleviation among the impoverished from 1980 to 2014, be it directly or indirectly. To this effect, the first research question looks at what the possible causes of poverty in Cameroon are. The second research question dwells on the pattern of ODA to Cameroon over the study period from 1980 to 2014. The final research question seeks to determine the Cameroonian poverty levels over the same period. The definition of poverty in terms of the Human Development Index (HDI) and its three poverty determinants as utilized by the United Nations Development Programme (UNDP), is adopted as a theoretical base for this research. These determinants of poverty are life expectancy at birth, mean years of schooling, and Gross National Income (GNI) per capita. While the literature review is utilised to outline the on-going debate on the effects of ODA on economic growth and poverty alleviation, it equally provides possible causes of poverty in Cameroon. These include the prevalence of factors such as poor governance, the swindling of public funds without fear, the normalisation of bribes in return for public services, the lack of decentralized administrative and civil services, and the disproportionate distribution of state earnings. Meanwhile, secondary published data sourced from reputable multilateral bodies is used to determine the trend of ODA to Cameroon over the period from 1980 to 2014. This is then correlated with poverty figures over the same period as expressed by the three human development factors or poverty determinants. The research adopts a quantitative approach as correlations and regressions of obtained secondary data are made used of. The results of the correlations reveal that ODA may not be relied upon as a tool for alleviating poverty in Cameroon due to the statistically insignificant relationships it seems to display with all three poverty determinants. The regression results show on the one hand that ODA has insignificant relationships with life expectancy at birth and mean years of schooling, while on the other hand, ODA and GNI per capita display an inverse relationship that is judged to be statistically significant. High ODA figures can therefore be associated with lower GNI per capita values in Cameroon, based on this study. This means that ODA can be assumed to negatively affect the real income of Cameroonians. A reduction in real income might equally lead to a reduced potential to afford basic necessities like healthcare, schooling and housing. As these essentials are not provided for free in Cameroon, this reduced real income may further be held responsible for an overall deterioration of the quality of life. Based on the above findings, the researcher recommends that aid recipient governments put in place supportive systems and strong institutions that are void of corruption and unnecessary bureaucracy so as to better benefit from foreign aid inflows. African countries like Cameroon also need to develop their internal resources and use them to finance and promote their own growth instead of rely on donor funding with diminishing returns. Likewise, the government needs to improve its level of human development through diverting more funds towards developing and facilitating the poor’s access to the country’s education, healthcare, road network and basic amenities like water and sanitation. Finally, inflows in the form of loans rather than grants can better be utilized to promote positive economic growth. While loans are mostly diverted to productive activities, grants may promote dependency, rent-seeking behaviour and bureaucracy. This study is one of the few that relies on country-level data. Most existing studies on foreign aid and its related effects on poverty alleviation were conducted using cross-country data.
- Full Text:
- Date Issued: 2017
The impact of foreign direct investment (FDI) on economic growth in South Africa
- Authors: Ansong, Ama Yiadomaa
- Date: 2018
- Subjects: Investments, Foreign -- South Africa , Infrastructure (Economics) -- South Africa Gross domestic product -- South Africa Economic development -- South Africa South Africa -- Economic conditions
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/21494 , vital:29527
- Description: Numerous studies have investigated FDI and the possible benefits for African countries in terms of job creation opportunities, technology transfers, growth and development. Despite these potential benefits, FDI also has its negative effects on the host country in terms of market dominance, profit repatriation and loss of tax revenue if tax incentives are offered. In an effort to attract more FDI, host countries have undertaken various policy incentives to attract foreign investors. This study examines the trends and determinants of FDI flows to South Africa and other African countries. The period chosen for this study is from 1990- 2016. The study commences with a background study of FDI and GDP. Various literature offerings and different schools of thought with regard to FDI are also deliberated. To offer a better understanding of the relationship between FDI and GDP, econometric estimation was employed. The econometric estimation methods employed were, Unit Root, Johansen Cointegration, Vector Error Correction (VECM), Impulse Response Test, Variance Decomposition and the Granger Causality Test. Based on Granger causality test it can be concluded that South Africa’s economic growth attracts FDI and not vice versa. South Africa must therefore focus on growing its economy to attract more FDI.
- Full Text:
- Date Issued: 2018
- Authors: Ansong, Ama Yiadomaa
- Date: 2018
- Subjects: Investments, Foreign -- South Africa , Infrastructure (Economics) -- South Africa Gross domestic product -- South Africa Economic development -- South Africa South Africa -- Economic conditions
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/21494 , vital:29527
- Description: Numerous studies have investigated FDI and the possible benefits for African countries in terms of job creation opportunities, technology transfers, growth and development. Despite these potential benefits, FDI also has its negative effects on the host country in terms of market dominance, profit repatriation and loss of tax revenue if tax incentives are offered. In an effort to attract more FDI, host countries have undertaken various policy incentives to attract foreign investors. This study examines the trends and determinants of FDI flows to South Africa and other African countries. The period chosen for this study is from 1990- 2016. The study commences with a background study of FDI and GDP. Various literature offerings and different schools of thought with regard to FDI are also deliberated. To offer a better understanding of the relationship between FDI and GDP, econometric estimation was employed. The econometric estimation methods employed were, Unit Root, Johansen Cointegration, Vector Error Correction (VECM), Impulse Response Test, Variance Decomposition and the Granger Causality Test. Based on Granger causality test it can be concluded that South Africa’s economic growth attracts FDI and not vice versa. South Africa must therefore focus on growing its economy to attract more FDI.
- Full Text:
- Date Issued: 2018
Financial literacy and behaviour among the black community in Nelson Mandela Bay
- Authors: Antoni, Xolile Lucas
- Date: 2014
- Subjects: Finance, Personal , Investments -- Psychological aspects , Investments -- Decision making
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:9315 , http://hdl.handle.net/10948/d1020027
- Description: South Africa has a poor savings culture. This means that South Africans do not save enough income for a later stage resulting in a relative large number of South African consumers living in debt and using more credit than what they have saved. Almost half of the South African consumers were in debt during the year 2010 and had a negative credit record. Thus consumers in South Africa are not living only in poor conditions but are also open to exploitation by the informal economy. Lenders in the informal economy are known as ‘loan sharks’ because they charge consumers interest rates of between 40 and 60 percent. This is because low income consumers have less access to savings products and credit facilities from the formal economy. These factors are more prevalent among the black consumers, as they use informal credit providers. The sources of credit for black consumers in the informal market are social networks such as friends and family. Furthermore, black consumers have low levels of knowledge regarding issues such as bad debts. Black consumers are also more likely to experience financial problems than other racial groups. This means that black consumers may need to improve their levels of financial knowledge, financial skills and adopt positive financial attitudes to manage their financial problems without obtaining more debt. Thus, financial education may be the way of ensuring that black consumers improve their financial decision-making ability and their financial behaviour. Therefore, the purpose of this study is to investigate the relationships between financial literacy, financial inclusion and financial behaviour among the black community in Nelson Mandela Bay. To achieve the purpose of this study, a literature review was conducted on financial literacy, financial education, financial inclusion and financial behaviour. This was followed by an empirical investigation to establish the relationships between financial literacy, financial inclusion and financial behaviour. In this study, a quantitative research approach was adopted as necessitated by the purpose of this study and also to be able to collect a vast amount of perceptions from the black community. The sample of this study consisted of low to middle income black consumers living in Nelson Mandela Bay.
- Full Text:
- Date Issued: 2014
- Authors: Antoni, Xolile Lucas
- Date: 2014
- Subjects: Finance, Personal , Investments -- Psychological aspects , Investments -- Decision making
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:9315 , http://hdl.handle.net/10948/d1020027
- Description: South Africa has a poor savings culture. This means that South Africans do not save enough income for a later stage resulting in a relative large number of South African consumers living in debt and using more credit than what they have saved. Almost half of the South African consumers were in debt during the year 2010 and had a negative credit record. Thus consumers in South Africa are not living only in poor conditions but are also open to exploitation by the informal economy. Lenders in the informal economy are known as ‘loan sharks’ because they charge consumers interest rates of between 40 and 60 percent. This is because low income consumers have less access to savings products and credit facilities from the formal economy. These factors are more prevalent among the black consumers, as they use informal credit providers. The sources of credit for black consumers in the informal market are social networks such as friends and family. Furthermore, black consumers have low levels of knowledge regarding issues such as bad debts. Black consumers are also more likely to experience financial problems than other racial groups. This means that black consumers may need to improve their levels of financial knowledge, financial skills and adopt positive financial attitudes to manage their financial problems without obtaining more debt. Thus, financial education may be the way of ensuring that black consumers improve their financial decision-making ability and their financial behaviour. Therefore, the purpose of this study is to investigate the relationships between financial literacy, financial inclusion and financial behaviour among the black community in Nelson Mandela Bay. To achieve the purpose of this study, a literature review was conducted on financial literacy, financial education, financial inclusion and financial behaviour. This was followed by an empirical investigation to establish the relationships between financial literacy, financial inclusion and financial behaviour. In this study, a quantitative research approach was adopted as necessitated by the purpose of this study and also to be able to collect a vast amount of perceptions from the black community. The sample of this study consisted of low to middle income black consumers living in Nelson Mandela Bay.
- Full Text:
- Date Issued: 2014
Trends and volatility in residential property prices in South Africa
- Authors: Anyikwa, Izunna Chima
- Date: 2012
- Subjects: Housing -- Prices -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:9012 , http://hdl.handle.net/10948/d1018221
- Description: This study sought to empirically investigate trends and volatility in residential property prices in South Africa using quarterly data over the period 1980Q1 to 2011Q4. The empirical analysis uses a range of unit root and stationarity tests as well as a number of ARCH-family of models. The results from the trend analysis suggest that the behaviour of house prices in South Africa follows a random walk process. The randomness in the behaviour of house prices could be attributed to permanent effect of shock. Investigation into the dynamic behaviour of the house prices supports the existence of conditional volatility that is time-varying and highly persistent. Moreover, volatility is found to be asymmetric in news suggesting evidence of anti-leverage effects. These findings have important portfolio implications especially, considering the fact that large-scale losses are possible if house prices exhibit the type of persistent in behaviour as captured in this study. Also, the existence of asymmetric effects in volatility suggests that more caution needs to be placed on news arrival as they may have significant impacts on the house price behaviour. Accordingly, this study suggests the need for residential property market to be treated like other asset markets with regards to risk.
- Full Text:
- Date Issued: 2012
- Authors: Anyikwa, Izunna Chima
- Date: 2012
- Subjects: Housing -- Prices -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:9012 , http://hdl.handle.net/10948/d1018221
- Description: This study sought to empirically investigate trends and volatility in residential property prices in South Africa using quarterly data over the period 1980Q1 to 2011Q4. The empirical analysis uses a range of unit root and stationarity tests as well as a number of ARCH-family of models. The results from the trend analysis suggest that the behaviour of house prices in South Africa follows a random walk process. The randomness in the behaviour of house prices could be attributed to permanent effect of shock. Investigation into the dynamic behaviour of the house prices supports the existence of conditional volatility that is time-varying and highly persistent. Moreover, volatility is found to be asymmetric in news suggesting evidence of anti-leverage effects. These findings have important portfolio implications especially, considering the fact that large-scale losses are possible if house prices exhibit the type of persistent in behaviour as captured in this study. Also, the existence of asymmetric effects in volatility suggests that more caution needs to be placed on news arrival as they may have significant impacts on the house price behaviour. Accordingly, this study suggests the need for residential property market to be treated like other asset markets with regards to risk.
- Full Text:
- Date Issued: 2012
Testing the efficient market hypothesis in the cryptocurrency market
- Authors: Apopo, Natalya Camilla
- Date: 2019
- Subjects: Digital currency
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/42427 , vital:36662
- Description: Digital currencies are rising in popularity owing to their purported benefits and the speculative profits that investors are making in the market. These currencies, though decentralised in substance, can be purchased using digital wallets from cryptocurrency exchange platforms around the world. In Africa, these platforms are still at the nascent stages of growth and development, but evidence suggests a burgeoning potential in these markets. Volatility in these markets has been a topic of concern for many empirical investigations with most finding corroborative evidence of excess volatility in the digital currency market. However, there is a conflicting body of evidence when it comes to the studies evaluating the efficiency of the virtual currency market. The efficient market hypothesis ( EMH)is a controversial theory in finance. Proponents argue that it provides a basis for understanding financial markets whereas opponents suggest that the hypothesis is premature in its assumptions of the real functioning of these markets. Though not perfect, the efficient markets model provides a sufficient baseline against which capital markets may be analysed. Besides being one of the most empirically investigated theories in finance, its utility led to the development of later models such as the capital asset pricing model. In postulating that the prices of securities reflect all available information in capital markets, the efficient markets theory lends itself to testing the efficacy levels of the cryptocurrency market. For the purposes of this study, the weak version of the efficient markets theory was evaluated as itis considered the lowest possible form of efficiency attainable. Using both linear and nonlinear unit root testing methodologies, a significant subset of the cryptocurrency market was investigated for inefficiencies via the null hypothesis of non-stationarity. There were mixed results from the testing process, but a substantial portion of the currencies investigated rejected the null of a unit root in favour of stationarity, providing some evidence against weak form efficiency. For these reasons, it is recommended that further research be conducted in the virtual currency markets to offer more conclusive findings.
- Full Text:
- Date Issued: 2019
- Authors: Apopo, Natalya Camilla
- Date: 2019
- Subjects: Digital currency
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/42427 , vital:36662
- Description: Digital currencies are rising in popularity owing to their purported benefits and the speculative profits that investors are making in the market. These currencies, though decentralised in substance, can be purchased using digital wallets from cryptocurrency exchange platforms around the world. In Africa, these platforms are still at the nascent stages of growth and development, but evidence suggests a burgeoning potential in these markets. Volatility in these markets has been a topic of concern for many empirical investigations with most finding corroborative evidence of excess volatility in the digital currency market. However, there is a conflicting body of evidence when it comes to the studies evaluating the efficiency of the virtual currency market. The efficient market hypothesis ( EMH)is a controversial theory in finance. Proponents argue that it provides a basis for understanding financial markets whereas opponents suggest that the hypothesis is premature in its assumptions of the real functioning of these markets. Though not perfect, the efficient markets model provides a sufficient baseline against which capital markets may be analysed. Besides being one of the most empirically investigated theories in finance, its utility led to the development of later models such as the capital asset pricing model. In postulating that the prices of securities reflect all available information in capital markets, the efficient markets theory lends itself to testing the efficacy levels of the cryptocurrency market. For the purposes of this study, the weak version of the efficient markets theory was evaluated as itis considered the lowest possible form of efficiency attainable. Using both linear and nonlinear unit root testing methodologies, a significant subset of the cryptocurrency market was investigated for inefficiencies via the null hypothesis of non-stationarity. There were mixed results from the testing process, but a substantial portion of the currencies investigated rejected the null of a unit root in favour of stationarity, providing some evidence against weak form efficiency. For these reasons, it is recommended that further research be conducted in the virtual currency markets to offer more conclusive findings.
- Full Text:
- Date Issued: 2019
Investigating the relationship between human resource practices and organisational commitment amongst financial advisors in an insurance company in Kwa-Zulu Natal
- Authors: Appasamy, Sherilyn
- Date: 2020
- Subjects: Financial services industry
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47514 , vital:40120
- Description: The insurance sector within the financial services industry faces a significant human capital dilemma due to its largely aging workforce. Over the last decade, the financial services industry has been plagued by enormous and complex change. This plethora of change is as a result of changing regulatory landscape, the evolving digitalisation of the world and the state of the declining youth African economy. This uncertainty and instability has the potential to impact the career aspirations of financial advisors in the insurance sector as they experience many hurdles to growth. This volatility also impacts organisations as attraction into the role diminishes. Human Resource Management practices which are meant to fulfill strategic partnership role within organisations are meant to guide business accordingly to attract and retain top talent. This paper presents an investigation of Human Resource Management (HRM) practices within an insurance company and the impact of Human Resources Management practices on the organisational commitment of financial advisors. An empirical study, consisting of an online questionnaire, was conducted amongst 102 employees from an insurance company in Kwa-Zulu Natal. The analysis revealed that the relationship of HRM practices to organisational commitment outcomes in the insurance company was exclusive in that only three of the five HRM practices being recruitment and selection; training and development; and workplace culture and climate, were found to be positively and significantly related to the organisational commitment of advisors. It was concluded that recruitment and selection plays an important role in matching the right skills, abilities and personality for the job. There is a critical need for the shift in focus from academy classroom learning to on-the-job practical training and mentorship from senior advisors. Thirdly, workplace climate and culture is a key determinant into whether an employee will stay and creating a space which is diverse, flexible and harnesses work-life integration will be more critical moving forward.
- Full Text:
- Date Issued: 2020
- Authors: Appasamy, Sherilyn
- Date: 2020
- Subjects: Financial services industry
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47514 , vital:40120
- Description: The insurance sector within the financial services industry faces a significant human capital dilemma due to its largely aging workforce. Over the last decade, the financial services industry has been plagued by enormous and complex change. This plethora of change is as a result of changing regulatory landscape, the evolving digitalisation of the world and the state of the declining youth African economy. This uncertainty and instability has the potential to impact the career aspirations of financial advisors in the insurance sector as they experience many hurdles to growth. This volatility also impacts organisations as attraction into the role diminishes. Human Resource Management practices which are meant to fulfill strategic partnership role within organisations are meant to guide business accordingly to attract and retain top talent. This paper presents an investigation of Human Resource Management (HRM) practices within an insurance company and the impact of Human Resources Management practices on the organisational commitment of financial advisors. An empirical study, consisting of an online questionnaire, was conducted amongst 102 employees from an insurance company in Kwa-Zulu Natal. The analysis revealed that the relationship of HRM practices to organisational commitment outcomes in the insurance company was exclusive in that only three of the five HRM practices being recruitment and selection; training and development; and workplace culture and climate, were found to be positively and significantly related to the organisational commitment of advisors. It was concluded that recruitment and selection plays an important role in matching the right skills, abilities and personality for the job. There is a critical need for the shift in focus from academy classroom learning to on-the-job practical training and mentorship from senior advisors. Thirdly, workplace climate and culture is a key determinant into whether an employee will stay and creating a space which is diverse, flexible and harnesses work-life integration will be more critical moving forward.
- Full Text:
- Date Issued: 2020
Strategic management guidelines for construction SMEs in the Eastern Cape
- Authors: Appels, Gaynor
- Date: 2010
- Subjects: Construction industry -- Management , Strategic planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8663 , http://hdl.handle.net/10948/1414 , Construction industry -- Management , Strategic planning
- Description: SMEs fulfil an important role in the long-term growth and development of the economy of the country. The development and growth of construction SMEs are important for all countries, as a strong SME base has the capacity to produce a high-quality infrastructure for the country. Construction SMEs also stimulate economic activity in other sectors of the economy. Research has, however, shown that the failure rate of small businesses within the first five years is high in South Africa. Reseatch has also indicated that the lack of long-term planning and the lack of strategic thinking are major contributing factors to the business failure of SMEs. SMEs operating in the construction industry are faced with the same challenges as their counterparts in other sectors of the economy, but in addition to those difficulties, construction SMEs also have to deal with the unique characteristics of the industry that have adverse implications for them. The construction industry has experienced considerable growth and success, in the past decade, particularly as a result of the government's considerable infrastructural spending, especially in the run-up to the 2010 FIFA World Cup. The growth in the construction industry has, however, not resulted in similar results for Construction SMEs; and research has shown that most of them have not developed into more established entities. In fact, in the Eastern Cape, 91 per cent of all registered contractors fall within the lowest level of the Construction Industry Development Board's classification system. Many construction SMEs perform poorly, but among them there are those that have the potential to grow and develop into larger more established entities. Research has shown that contractor development programmes aimed at assisting the growth and development of construction companies have been successful in increasing participation in the industry, but not in ensuring that small enterprises grow into self-sustainable established enterprises. In contrast, the research has shown that SMEs that practice strategic management perform better, and that there are many advantages for SMEs in applying strategic management principles. This study, therefore, investigates how strategic management can be applied to address the problems faced by construction SMEs, and to exploire techniques and tools of strategic management that can make a significant contribution to their growth and development.
- Full Text: false
- Date Issued: 2010
- Authors: Appels, Gaynor
- Date: 2010
- Subjects: Construction industry -- Management , Strategic planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8663 , http://hdl.handle.net/10948/1414 , Construction industry -- Management , Strategic planning
- Description: SMEs fulfil an important role in the long-term growth and development of the economy of the country. The development and growth of construction SMEs are important for all countries, as a strong SME base has the capacity to produce a high-quality infrastructure for the country. Construction SMEs also stimulate economic activity in other sectors of the economy. Research has, however, shown that the failure rate of small businesses within the first five years is high in South Africa. Reseatch has also indicated that the lack of long-term planning and the lack of strategic thinking are major contributing factors to the business failure of SMEs. SMEs operating in the construction industry are faced with the same challenges as their counterparts in other sectors of the economy, but in addition to those difficulties, construction SMEs also have to deal with the unique characteristics of the industry that have adverse implications for them. The construction industry has experienced considerable growth and success, in the past decade, particularly as a result of the government's considerable infrastructural spending, especially in the run-up to the 2010 FIFA World Cup. The growth in the construction industry has, however, not resulted in similar results for Construction SMEs; and research has shown that most of them have not developed into more established entities. In fact, in the Eastern Cape, 91 per cent of all registered contractors fall within the lowest level of the Construction Industry Development Board's classification system. Many construction SMEs perform poorly, but among them there are those that have the potential to grow and develop into larger more established entities. Research has shown that contractor development programmes aimed at assisting the growth and development of construction companies have been successful in increasing participation in the industry, but not in ensuring that small enterprises grow into self-sustainable established enterprises. In contrast, the research has shown that SMEs that practice strategic management perform better, and that there are many advantages for SMEs in applying strategic management principles. This study, therefore, investigates how strategic management can be applied to address the problems faced by construction SMEs, and to exploire techniques and tools of strategic management that can make a significant contribution to their growth and development.
- Full Text: false
- Date Issued: 2010
An assessment of the effectiveness of trade union participation in municipal decision-making: a case study of the Buffalo City Municipality
- Authors: Apraku, Amos
- Date: 2010
- Subjects: Arbitration, Industrial -- South Africa , Labor unions -- South Africa , Local government -- South Africa -- Buffalo City Municipality
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9037 , http://hdl.handle.net/10948/1262 , Arbitration, Industrial -- South Africa , Labor unions -- South Africa , Local government -- South Africa -- Buffalo City Municipality
- Description: The objectives of this study were to first identify the decision-making bodies structures in the Buffalo City Municipality. Secondly, to assess compositions, powers and functions of such identified bodies or structures. The field study was limited to the administrative jurisdictions of the Buffalo City Municipality; however, the findings and recommendations were applicable to all municipalities in South Africa with the same or similar decision-making like the Buffalo City Municipality. In order to achieve the research objectives, a review of the relevant literature was done. It began by first looking at the constitutional and other legislative provisions establishing the Municipal government system or concept. The literature review looked at the powers and functions given to municipal governments by such constitutional provisions and how effective are such powers exercised. The literature further highlighted the role of trade unions participation and civil society groups in the smooth and effective administration of the municipality and in making the Integrated Development Planning a successful one. The data collection was done by means of questionnaire, focus group discussions complimented by face-to-face interviews. Forty respondents were sampled from six different trade unions and top municipal management. The data collected were analysed thematically with the use of frequency tables, pie charts and histograms. The findings of the study showed among other things that, the highest decision-making body in the municipality is the municipal council supported by various committees, boards and directorates. All the legislative and executive powers are vested in the municipal council. Again, it became known that, the municipal workers unions participate effectively in labour related issues whereas the non-municipal workers unions participate poorly in all consultative processes. In conclusion, there is the urgent need to bring all stakeholders including trade unions in the municipality during decision-making processes in order promote sustainable development in the municipality.
- Full Text:
- Date Issued: 2010
- Authors: Apraku, Amos
- Date: 2010
- Subjects: Arbitration, Industrial -- South Africa , Labor unions -- South Africa , Local government -- South Africa -- Buffalo City Municipality
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9037 , http://hdl.handle.net/10948/1262 , Arbitration, Industrial -- South Africa , Labor unions -- South Africa , Local government -- South Africa -- Buffalo City Municipality
- Description: The objectives of this study were to first identify the decision-making bodies structures in the Buffalo City Municipality. Secondly, to assess compositions, powers and functions of such identified bodies or structures. The field study was limited to the administrative jurisdictions of the Buffalo City Municipality; however, the findings and recommendations were applicable to all municipalities in South Africa with the same or similar decision-making like the Buffalo City Municipality. In order to achieve the research objectives, a review of the relevant literature was done. It began by first looking at the constitutional and other legislative provisions establishing the Municipal government system or concept. The literature review looked at the powers and functions given to municipal governments by such constitutional provisions and how effective are such powers exercised. The literature further highlighted the role of trade unions participation and civil society groups in the smooth and effective administration of the municipality and in making the Integrated Development Planning a successful one. The data collection was done by means of questionnaire, focus group discussions complimented by face-to-face interviews. Forty respondents were sampled from six different trade unions and top municipal management. The data collected were analysed thematically with the use of frequency tables, pie charts and histograms. The findings of the study showed among other things that, the highest decision-making body in the municipality is the municipal council supported by various committees, boards and directorates. All the legislative and executive powers are vested in the municipal council. Again, it became known that, the municipal workers unions participate effectively in labour related issues whereas the non-municipal workers unions participate poorly in all consultative processes. In conclusion, there is the urgent need to bring all stakeholders including trade unions in the municipality during decision-making processes in order promote sustainable development in the municipality.
- Full Text:
- Date Issued: 2010
Assessing the 'breaking new ground in housing' policy of South Africa in meeting the objectives of community participation
- Authors: April, Tandeka
- Date: 2011
- Subjects: Housing policy -- Citizen participation , Political participation -- South Africa -- Buffalo City Metropolitan Municipality -- Evaluation
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9070 , http://hdl.handle.net/10948/d1008400 , Housing policy -- Citizen participation , Political participation -- South Africa -- Buffalo City Metropolitan Municipality -- Evaluation
- Description: Community participation is an important aspect of South African government policies that deal with integrated development planning and sustainable development. This report presents aspects of community participation in infrastructure delivery and in particular housing in Reeston which is part of the Duncan Village Redevelopment Initiative in East London area of the Buffalo City Metropolitan Municipality. The importance of community participation is acknowledged as it enhances the ability of the community members to demonstrate and use their own views to deal with specific issues and to address the needs and problems that emerge and prevail in their societies. The two emerging paradigms of community participation suggest that the participating communities should be involved in the ‘selection, design, planning and implementation’ of projects that will have an effect on them and from which they are going to benefit ; and that continuous feedback to communities forms a fundamental part of any development activity. This report explores how the “Breaking New Ground in Housing” (BNG) policy of the South African Government meets its objectives in the context of community participation.
- Full Text:
- Date Issued: 2011
- Authors: April, Tandeka
- Date: 2011
- Subjects: Housing policy -- Citizen participation , Political participation -- South Africa -- Buffalo City Metropolitan Municipality -- Evaluation
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9070 , http://hdl.handle.net/10948/d1008400 , Housing policy -- Citizen participation , Political participation -- South Africa -- Buffalo City Metropolitan Municipality -- Evaluation
- Description: Community participation is an important aspect of South African government policies that deal with integrated development planning and sustainable development. This report presents aspects of community participation in infrastructure delivery and in particular housing in Reeston which is part of the Duncan Village Redevelopment Initiative in East London area of the Buffalo City Metropolitan Municipality. The importance of community participation is acknowledged as it enhances the ability of the community members to demonstrate and use their own views to deal with specific issues and to address the needs and problems that emerge and prevail in their societies. The two emerging paradigms of community participation suggest that the participating communities should be involved in the ‘selection, design, planning and implementation’ of projects that will have an effect on them and from which they are going to benefit ; and that continuous feedback to communities forms a fundamental part of any development activity. This report explores how the “Breaking New Ground in Housing” (BNG) policy of the South African Government meets its objectives in the context of community participation.
- Full Text:
- Date Issued: 2011
Improving attendance at an automotive manufacturing company in the Eastern Cape
- Authors: Arnolds, Allan
- Date: 2014
- Subjects: Absenteeism (Labor) -- South Africa -- Eastern Cape , Employee motivation -- South Africa -- Eastern Cape , Job satisfaction -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8871 , http://hdl.handle.net/10948/d1020324
- Description: Attendance in the workplace is becoming a growing challenge for companies or organisations in general. Non-attendance has become a world-wide or international problem. According to Banks, Patel and Moola (2012) it is a common problem in all types of industries, minor or large, private or government. South African organisations are losing estimated billions of rand in cost annually due to poor attendance. These costs are having a negative effect on organisations’ revenue, effectiveness, health and safety. A satisfactory level of employee attendance at work is necessary to allow departments within organisations to achieve their objectives and targets. Research suggests many factors which influence employee attendance and these are investigated, analysed and discussed within this study. The aim of the study was to attempt to improve attendance at an automotive manufacturing company by investigating the influences of certain elements, namely motivation, leadership (supportive), job satisfaction and rewards. The literature study was done to investigate the relationship between these factors and elements and attendance. Through research the realisation of the importance of controlling absenteeism has become very imminent. The literature review has shown that these factors are related to attendance, some of them influencing the tendency to attend work positively and others having a negative influence causing employees to be absent from work. The study also investigates some of the common possible reasons and motives for non-attendance. The empirical part of the study was to determine the perception of workers with regard to attendance. A convenience sampling method was used to select the respondents and the size of the sample consisted of 198 respondents. A researched and well-designed questionnaire was used to gather the data. The information was analysed with the latest statistics software package. Independent tests and analysis of various techniques were used to determine the statistical significant differences in the relationship between attendance and the elements with regard to employee perception. These perceptions were grouped in biographical categories, namely race, age, shop, service length, marital status, gender, income and the number of days absent in the last three years. Through the study statistically no actual significant difference was found among these groups. The key findings within this study show that there are no significant relationships between the dependent variable (attendance) and the independent variables, (motivation, leadership, job satisfaction and rewards). This relation is highlighted by the statistical data which is discussed and analysed individually for this study The theoretical and practical implications of the findings are discussed and recommendations based on these findings are provided.
- Full Text:
- Date Issued: 2014
- Authors: Arnolds, Allan
- Date: 2014
- Subjects: Absenteeism (Labor) -- South Africa -- Eastern Cape , Employee motivation -- South Africa -- Eastern Cape , Job satisfaction -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8871 , http://hdl.handle.net/10948/d1020324
- Description: Attendance in the workplace is becoming a growing challenge for companies or organisations in general. Non-attendance has become a world-wide or international problem. According to Banks, Patel and Moola (2012) it is a common problem in all types of industries, minor or large, private or government. South African organisations are losing estimated billions of rand in cost annually due to poor attendance. These costs are having a negative effect on organisations’ revenue, effectiveness, health and safety. A satisfactory level of employee attendance at work is necessary to allow departments within organisations to achieve their objectives and targets. Research suggests many factors which influence employee attendance and these are investigated, analysed and discussed within this study. The aim of the study was to attempt to improve attendance at an automotive manufacturing company by investigating the influences of certain elements, namely motivation, leadership (supportive), job satisfaction and rewards. The literature study was done to investigate the relationship between these factors and elements and attendance. Through research the realisation of the importance of controlling absenteeism has become very imminent. The literature review has shown that these factors are related to attendance, some of them influencing the tendency to attend work positively and others having a negative influence causing employees to be absent from work. The study also investigates some of the common possible reasons and motives for non-attendance. The empirical part of the study was to determine the perception of workers with regard to attendance. A convenience sampling method was used to select the respondents and the size of the sample consisted of 198 respondents. A researched and well-designed questionnaire was used to gather the data. The information was analysed with the latest statistics software package. Independent tests and analysis of various techniques were used to determine the statistical significant differences in the relationship between attendance and the elements with regard to employee perception. These perceptions were grouped in biographical categories, namely race, age, shop, service length, marital status, gender, income and the number of days absent in the last three years. Through the study statistically no actual significant difference was found among these groups. The key findings within this study show that there are no significant relationships between the dependent variable (attendance) and the independent variables, (motivation, leadership, job satisfaction and rewards). This relation is highlighted by the statistical data which is discussed and analysed individually for this study The theoretical and practical implications of the findings are discussed and recommendations based on these findings are provided.
- Full Text:
- Date Issued: 2014
An evaluation of effective customer care management at Buffalo city municipality: a case study
- Authors: Asiedu, Benjamin
- Date: 2011
- Subjects: Customer services -- South Africa -- Management , Municipal services -- South Africa -- Eastern Cape -- Case studies , Civil service reform -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/7947 , vital:24327
- Description: In 1994, the new democratic South African government realised the magnitude of its service delivery problem and the urgency with which it needed to solve it. Emphasis was placed on better life for all. The local government, with regard to ensuring better life all, has since adopted the Batho-Pele principles and incorporated them into customer care to deliver a better life for all. However, recent service delivery reports in the Daily Dispatch and its sister publication Go & Express as well as service delivery protests across the country (including BCM) indicate all is not well. Many hypothesises have been raised as to why municipalities continue to under-perform. However, beyond these hypothesises is customer care management, and its constituents of customer service, complaint management and call centre activities. Customer care in the public sector has long been seen as the work of front-line staff. Others believe it is irrelevant in the public service due to the non-competitive nature of public service. Batho-Pele principles, since its inception in the public sector in South Africa, have been drummed up to put people first. Weary citizens see it differently and this has not escaped Buffalo City Municipality (BCM). BCM, one of the pioneers in the South African local government to have initiated customer care, admits there is institutional inefficiency. The primary objective of this study is to evaluate the effectiveness of customer care management at BCM. In doing so; the study has narrowed the study to: describing the practice of customer care and customer care management in the public sector ( BCM included), establishing the components that constitute an integrated customer care management programme at BCM, investigating and describing the conceptual understanding of customer care and customer care management at BCM, and exploring and describing the role vision and values statements play in rendering a successful customer care programme at local government level with BCM as the focal point.
- Full Text:
- Date Issued: 2011
- Authors: Asiedu, Benjamin
- Date: 2011
- Subjects: Customer services -- South Africa -- Management , Municipal services -- South Africa -- Eastern Cape -- Case studies , Civil service reform -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/7947 , vital:24327
- Description: In 1994, the new democratic South African government realised the magnitude of its service delivery problem and the urgency with which it needed to solve it. Emphasis was placed on better life for all. The local government, with regard to ensuring better life all, has since adopted the Batho-Pele principles and incorporated them into customer care to deliver a better life for all. However, recent service delivery reports in the Daily Dispatch and its sister publication Go & Express as well as service delivery protests across the country (including BCM) indicate all is not well. Many hypothesises have been raised as to why municipalities continue to under-perform. However, beyond these hypothesises is customer care management, and its constituents of customer service, complaint management and call centre activities. Customer care in the public sector has long been seen as the work of front-line staff. Others believe it is irrelevant in the public service due to the non-competitive nature of public service. Batho-Pele principles, since its inception in the public sector in South Africa, have been drummed up to put people first. Weary citizens see it differently and this has not escaped Buffalo City Municipality (BCM). BCM, one of the pioneers in the South African local government to have initiated customer care, admits there is institutional inefficiency. The primary objective of this study is to evaluate the effectiveness of customer care management at BCM. In doing so; the study has narrowed the study to: describing the practice of customer care and customer care management in the public sector ( BCM included), establishing the components that constitute an integrated customer care management programme at BCM, investigating and describing the conceptual understanding of customer care and customer care management at BCM, and exploring and describing the role vision and values statements play in rendering a successful customer care programme at local government level with BCM as the focal point.
- Full Text:
- Date Issued: 2011
Analysis of calendar effects and market anomalies on the Johannesburg Stock Exchange
- Atsin, Achiapo Jessica Lisette
- Authors: Atsin, Achiapo Jessica Lisette
- Date: 2015
- Subjects: Stock exchanges -- South Africa -- Johannesburg , Stocks -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:9028 , http://hdl.handle.net/10948/d1020372
- Description: This study sought to empirically investigate the existence of calendar effects and market anomalies on the JSE using monthly and daily closing prices of the ALSI, Top 40, Mid Cap and Small Cap index; as well as, daily closing prices on the Value, Growth and Dividend Plus index during the sample period 2002 – 2013. The anomalies analysed are the January effect, the weekend effect, the size effect, the value effect, and the dividend yield effect. The empirical analysis uses a number of MSAR with a different number of regimes and lag orders. The results from the investigation of the January effect show the non-existence of the January effect and the value effect on the JSE during the periods 2002 – 2013 and 2004 – 2013, respectively. However, the weekend effect was found significant in the Mid Cap and the Small Cap index, and the size effect was also found significant during the same period 2002 - 2013. Finally the results from a Granger causality test concluded that there is a relationship between the returns on the Dividend Plus index and the ALSI, effectively proving the existence of the dividend yield effect on the JSE between 2006 and 2013. Additionally, the anomalies found imply the opportunity for investors to make returns above buy-and-hold.
- Full Text:
- Date Issued: 2015
- Authors: Atsin, Achiapo Jessica Lisette
- Date: 2015
- Subjects: Stock exchanges -- South Africa -- Johannesburg , Stocks -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:9028 , http://hdl.handle.net/10948/d1020372
- Description: This study sought to empirically investigate the existence of calendar effects and market anomalies on the JSE using monthly and daily closing prices of the ALSI, Top 40, Mid Cap and Small Cap index; as well as, daily closing prices on the Value, Growth and Dividend Plus index during the sample period 2002 – 2013. The anomalies analysed are the January effect, the weekend effect, the size effect, the value effect, and the dividend yield effect. The empirical analysis uses a number of MSAR with a different number of regimes and lag orders. The results from the investigation of the January effect show the non-existence of the January effect and the value effect on the JSE during the periods 2002 – 2013 and 2004 – 2013, respectively. However, the weekend effect was found significant in the Mid Cap and the Small Cap index, and the size effect was also found significant during the same period 2002 - 2013. Finally the results from a Granger causality test concluded that there is a relationship between the returns on the Dividend Plus index and the ALSI, effectively proving the existence of the dividend yield effect on the JSE between 2006 and 2013. Additionally, the anomalies found imply the opportunity for investors to make returns above buy-and-hold.
- Full Text:
- Date Issued: 2015
An investigation into the relationship between leadership and cognitive styles of supervisory employees in the automotive industry
- Authors: Attwell, Terry-Anne
- Date: 2012
- Subjects: Supervisors, Industrial , Cognitive styles , Leadership , Automobile industry and trade
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9403 , http://hdl.handle.net/10948/d1009320 , Supervisors, Industrial , Cognitive styles , Leadership , Automobile industry and trade
- Description: Human attributes that constitute a good leader in terms of leadership qualities and thinking styles are somewhat limited. The latter situation makes it difficult to employ the right person with the right leadership qualities in the continuously changing world of work (Lussier & Achua, 2000). The researcher investigated the relationship between cognitive styles and leadership styles of individuals who are employed in the automotive industry and in a supervisory position. A quantitative research methodology was employed for the study of (n= 115) using the Cognitive-Style Indicator (COSI) developed by Cools and van den Broeck (2007) and the Leadership-style questionnaire developed by Clark (2007). Leadership styles have been researched throughout the world, but a dearth of research specifically pertaining to cognitive styles was rather limiting in the context of the research that was undertaken. On the one hand, leadership focuses on three main dimensions, namely: Authoritarian, Participative and Delegative Leadership Styles. According to Clark (2007), the above three dimensions are the core styles that are used within the workplace. On the other hand, a three-dimensional cognitive style model, as proposed by Cools and Van den Broeck (2007) incorporates three dimensions with specific characteristics pertaining to each style. These three dimensions were labelled as: Knowing (K), Planning (P), and Creating (C) styles, which were utilised to find a significant relationship between the various leadership styles. Significant relationships were found between the Cognitive-Planning style and the Participative Leadership style, the Delegative Leadership style and the Knowing-Cognitive style, the Creative-Cognitive style and the Delegative Leadership style, and the Knowing-and-Planning Cognitive style. Similarities were also found between the Coloured and African groups, as the Delegative style is relevant to both the Coloured and African groups, while the participative style is more prominent in the White racial group. No significant correlations were produced for the Asian group, however. Organisations are rapidly changing and adapting to various types of change; and it is essential for all employees – and not only those within a leadership position – but it is imperative that leaders should not only understand and know their cognitive and leadership style, but also of those individuals who are reporting to them.
- Full Text:
- Date Issued: 2012
- Authors: Attwell, Terry-Anne
- Date: 2012
- Subjects: Supervisors, Industrial , Cognitive styles , Leadership , Automobile industry and trade
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9403 , http://hdl.handle.net/10948/d1009320 , Supervisors, Industrial , Cognitive styles , Leadership , Automobile industry and trade
- Description: Human attributes that constitute a good leader in terms of leadership qualities and thinking styles are somewhat limited. The latter situation makes it difficult to employ the right person with the right leadership qualities in the continuously changing world of work (Lussier & Achua, 2000). The researcher investigated the relationship between cognitive styles and leadership styles of individuals who are employed in the automotive industry and in a supervisory position. A quantitative research methodology was employed for the study of (n= 115) using the Cognitive-Style Indicator (COSI) developed by Cools and van den Broeck (2007) and the Leadership-style questionnaire developed by Clark (2007). Leadership styles have been researched throughout the world, but a dearth of research specifically pertaining to cognitive styles was rather limiting in the context of the research that was undertaken. On the one hand, leadership focuses on three main dimensions, namely: Authoritarian, Participative and Delegative Leadership Styles. According to Clark (2007), the above three dimensions are the core styles that are used within the workplace. On the other hand, a three-dimensional cognitive style model, as proposed by Cools and Van den Broeck (2007) incorporates three dimensions with specific characteristics pertaining to each style. These three dimensions were labelled as: Knowing (K), Planning (P), and Creating (C) styles, which were utilised to find a significant relationship between the various leadership styles. Significant relationships were found between the Cognitive-Planning style and the Participative Leadership style, the Delegative Leadership style and the Knowing-Cognitive style, the Creative-Cognitive style and the Delegative Leadership style, and the Knowing-and-Planning Cognitive style. Similarities were also found between the Coloured and African groups, as the Delegative style is relevant to both the Coloured and African groups, while the participative style is more prominent in the White racial group. No significant correlations were produced for the Asian group, however. Organisations are rapidly changing and adapting to various types of change; and it is essential for all employees – and not only those within a leadership position – but it is imperative that leaders should not only understand and know their cognitive and leadership style, but also of those individuals who are reporting to them.
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- Date Issued: 2012
An analysis of use of cloud enterprise resource planning systems in South Africa
- Authors: Atukwase, Denise
- Date: 2015
- Subjects: Enterprise resource planning -- South Africa , Business planning -- South Africa , Management information systems -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8874 , http://hdl.handle.net/10948/d1020352
- Description: Due to innovation, Information Technology (IT) is changing all the time. One of the fast growing IT innovations is cloud computing. The phenomenon of cloud computing has changed the way that business consumes IT and in particular Enterprise Resource Planning (ERP) systems. This phenomenon has led to a need for research in the field of cloud ERP systems. A review of the literature revealed a gap in research related to cloud ERP systems and particularly to the adoption of these systems in South African companies. Only a few studies have been done regarding the adoption of cloud computing in South Africa, and the extent of adoption of cloud ERP systems in South Africa is not known. This study set out to answer the research question “What is the extent of understanding and adoption of ERP system in South African companies?” The study will be useful to the ERP industry in understanding the level of adoption of and perceptions about cloud ERP systems by South African companies. In order to answer the research question a survey research strategy was adopted and was of an exploratory nature. The sample was composed of IT professionals and line managers in South African companies. Questionnaires were sent via web link and 41 complete responses were obtained. The results showed that the respondents had a good understanding of the advantages/benefits of cloud ERP systems. However, a lack of clear understanding of the disadvantages/drawbacks of cloud ERP systems was evident in the research data which could lead to non-adoption of cloud ERP systems. Adoption of cloud ERP systems was highest in the engineering, manufacturing and IT sector. It was evident that IaaS and PaaS have not been adopted at all. The majority of the companies (60 percent) that had adopted cloud ERP systems were SMEs. This is in line with international studies that show that SMEs are driving the change in IT innovation such as cloud ERP systems.
- Full Text:
- Date Issued: 2015
- Authors: Atukwase, Denise
- Date: 2015
- Subjects: Enterprise resource planning -- South Africa , Business planning -- South Africa , Management information systems -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8874 , http://hdl.handle.net/10948/d1020352
- Description: Due to innovation, Information Technology (IT) is changing all the time. One of the fast growing IT innovations is cloud computing. The phenomenon of cloud computing has changed the way that business consumes IT and in particular Enterprise Resource Planning (ERP) systems. This phenomenon has led to a need for research in the field of cloud ERP systems. A review of the literature revealed a gap in research related to cloud ERP systems and particularly to the adoption of these systems in South African companies. Only a few studies have been done regarding the adoption of cloud computing in South Africa, and the extent of adoption of cloud ERP systems in South Africa is not known. This study set out to answer the research question “What is the extent of understanding and adoption of ERP system in South African companies?” The study will be useful to the ERP industry in understanding the level of adoption of and perceptions about cloud ERP systems by South African companies. In order to answer the research question a survey research strategy was adopted and was of an exploratory nature. The sample was composed of IT professionals and line managers in South African companies. Questionnaires were sent via web link and 41 complete responses were obtained. The results showed that the respondents had a good understanding of the advantages/benefits of cloud ERP systems. However, a lack of clear understanding of the disadvantages/drawbacks of cloud ERP systems was evident in the research data which could lead to non-adoption of cloud ERP systems. Adoption of cloud ERP systems was highest in the engineering, manufacturing and IT sector. It was evident that IaaS and PaaS have not been adopted at all. The majority of the companies (60 percent) that had adopted cloud ERP systems were SMEs. This is in line with international studies that show that SMEs are driving the change in IT innovation such as cloud ERP systems.
- Full Text:
- Date Issued: 2015
Improving school management systems of low pass rate of high schools in the PE school district
- Authors: August, Thozama Ncediwe
- Date: 2011
- Subjects: School failure -- South Africa -- Eastern Cape Education, Secondary -- Eastern Cape -- Port Elizabeth Teachers -- Training of -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/12571 , vital:27095
- Description: The DoE is structured in such a way that in all the provinces there are Districts which are formed by clusters. The performance of each province is measured according to that of the different Districts. This District performance reflects back to the schools in the clusters where they are found. Everyone is keen to know which District will be the top performer in the Grade 12 results in the Eastern Cape; because this is where performance of each school is measured. In the past years it was sad to notice that the Eastern Cape schools have had a very low pass rate. The DoE (PE) District has a challenge to change the situation in which the province finds itself. This research seeks to address the challenges encountered by the schools which are not able to improve their pass rate. It focuses on the school management systems of low pass rate schools; and how can they be modified. It is vitally important to manage the organisation or institution in a way which will optimize performance. That is the reason for discussing and debating the way school management is operated in the high pass rate schools, so that differences between the two categories of schools are noted and good strategies are utilised in low pass rate schools. For the PE District to improve; the schools in the circuits must improve in their performance. Each circuit is allocated an Educational Development Officer (EDO). It is the duty of the EDO to monitor and evaluate the schools in their circuits. These departmental officials have to ensure that schools are managed well; that is, that the school management systems are functioning properly. They need to assist the schools in any way they can, in order to improve the performance of the schools. This research study seeks to bring forward the challenges faced by the low performing schools so that every stakeholder in the schools and in the DoE is on board to improve the situation. Improvement in the circuit will help the province to enhance its overall performance.
- Full Text:
- Date Issued: 2011
- Authors: August, Thozama Ncediwe
- Date: 2011
- Subjects: School failure -- South Africa -- Eastern Cape Education, Secondary -- Eastern Cape -- Port Elizabeth Teachers -- Training of -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/12571 , vital:27095
- Description: The DoE is structured in such a way that in all the provinces there are Districts which are formed by clusters. The performance of each province is measured according to that of the different Districts. This District performance reflects back to the schools in the clusters where they are found. Everyone is keen to know which District will be the top performer in the Grade 12 results in the Eastern Cape; because this is where performance of each school is measured. In the past years it was sad to notice that the Eastern Cape schools have had a very low pass rate. The DoE (PE) District has a challenge to change the situation in which the province finds itself. This research seeks to address the challenges encountered by the schools which are not able to improve their pass rate. It focuses on the school management systems of low pass rate schools; and how can they be modified. It is vitally important to manage the organisation or institution in a way which will optimize performance. That is the reason for discussing and debating the way school management is operated in the high pass rate schools, so that differences between the two categories of schools are noted and good strategies are utilised in low pass rate schools. For the PE District to improve; the schools in the circuits must improve in their performance. Each circuit is allocated an Educational Development Officer (EDO). It is the duty of the EDO to monitor and evaluate the schools in their circuits. These departmental officials have to ensure that schools are managed well; that is, that the school management systems are functioning properly. They need to assist the schools in any way they can, in order to improve the performance of the schools. This research study seeks to bring forward the challenges faced by the low performing schools so that every stakeholder in the schools and in the DoE is on board to improve the situation. Improvement in the circuit will help the province to enhance its overall performance.
- Full Text:
- Date Issued: 2011
A study of the effectiveness of the VCT service at the NMMU
- Authors: August, Yolande Margaret
- Date: 2006
- Subjects: HIV-positive persons -- Counseling of -- South Africa -- Port Elizabeth , AIDS (Disease) -- Patients -- Counseling of -- South Africa -- Port Elizabeth , Nelson Mandela Metropolitan University , HIV infections -- South Africa -- Port Elizabeth -- Prevention , AIDS (Disease) -- South Africa -- Port Elizabeth -- Prevention
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8540 , http://hdl.handle.net/10948/470 , HIV-positive persons -- Counseling of -- South Africa -- Port Elizabeth , AIDS (Disease) -- Patients -- Counseling of -- South Africa -- Port Elizabeth , Nelson Mandela Metropolitan University , HIV infections -- South Africa -- Port Elizabeth -- Prevention , AIDS (Disease) -- South Africa -- Port Elizabeth -- Prevention
- Description: The students are the future economic backbone of the country and it is essential that measures are taken to reduce the number of new HIV infections in this segment of the population. Free voluntary counselling and testing for HIV was introduced at the Nelson Mandela Metropolitan University as one of the prevention strategies to curb the spread of HIV. This service has grown steadily over the years but strategies need to be formulated and implemented to improve the existing service and thereby increase the utilisation of the testing service. This treatise takes the form of an investigative survey involving literature review and a survey of all the individuals who utilised the VCT service over a three month period. The author has attempted to portray the general views and best practices of experts in the field of VCT service delivery. The identified best practices were used as an assessment tool to determine to what extent the VCT service at the NMMU complies with national and international standards. The quantification of these insights must be viewed with caution since the survey sample was relatively low due to time constraints. It has been shown that the VCT service at the NMMU largely complies with national and international standards although several recommendations have been presented for consideration.
- Full Text:
- Date Issued: 2006
- Authors: August, Yolande Margaret
- Date: 2006
- Subjects: HIV-positive persons -- Counseling of -- South Africa -- Port Elizabeth , AIDS (Disease) -- Patients -- Counseling of -- South Africa -- Port Elizabeth , Nelson Mandela Metropolitan University , HIV infections -- South Africa -- Port Elizabeth -- Prevention , AIDS (Disease) -- South Africa -- Port Elizabeth -- Prevention
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8540 , http://hdl.handle.net/10948/470 , HIV-positive persons -- Counseling of -- South Africa -- Port Elizabeth , AIDS (Disease) -- Patients -- Counseling of -- South Africa -- Port Elizabeth , Nelson Mandela Metropolitan University , HIV infections -- South Africa -- Port Elizabeth -- Prevention , AIDS (Disease) -- South Africa -- Port Elizabeth -- Prevention
- Description: The students are the future economic backbone of the country and it is essential that measures are taken to reduce the number of new HIV infections in this segment of the population. Free voluntary counselling and testing for HIV was introduced at the Nelson Mandela Metropolitan University as one of the prevention strategies to curb the spread of HIV. This service has grown steadily over the years but strategies need to be formulated and implemented to improve the existing service and thereby increase the utilisation of the testing service. This treatise takes the form of an investigative survey involving literature review and a survey of all the individuals who utilised the VCT service over a three month period. The author has attempted to portray the general views and best practices of experts in the field of VCT service delivery. The identified best practices were used as an assessment tool to determine to what extent the VCT service at the NMMU complies with national and international standards. The quantification of these insights must be viewed with caution since the survey sample was relatively low due to time constraints. It has been shown that the VCT service at the NMMU largely complies with national and international standards although several recommendations have been presented for consideration.
- Full Text:
- Date Issued: 2006