Customer loyalty programmes in the South African banking sector
- Authors: Mashau, Mulanga Lawrence
- Date: 2020
- Subjects: Banks and banking -- South Africa , Customer loyalty programs -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48883 , vital:41167
- Description: This treatise explores factors that drive customer participation in banking loyalty programmes in South Africa. The literature review conducted revealed research is required in this area. The lack of research in this field led to the formulation of the problem statement for the study, which focuses on critical factors that drive customer participation in banking loyalty programmes in South Africa. There have been numerous studies conducted on customer loyalty as a concept. There is, however, a lack of studies on customer loyalty in banking loyalty programmes. The literature review explored definitions of customer loyalty, how they pertain to loyalty programmes, with attitudes and behaviours identified as customer loyalty intermediate factors. This study has approached the assessment of customer loyalty in the banking loyalty programmes by exploring the factors that influence or drive customer participation in loyalty programmes in South Africa. The study was conducted using exploratory factor analysis of loyalty programme measurement items that evaluated attitudes and behaviours related to customer loyalty. The factor analysis was undertaken using data gathered from a self-administered online questionnaire. This treatise is part of a bigger study of loyalty programmes and customer loyalty in different sectors. The sample for this study was randomly selected using snowball and convenience sampling. A sample size of n=613 was used in this study. As part of the data analysis, descriptive statistics were used to compress and organise the sample data. Inferential statistics were used to project the findings of the sample data to the full population. The study concluded that flexibility in the context of rewards not expiring was the most important factor that consumers considered when deciding to participate in a banking loyalty programme. This was followed by reward type. The study revealed that banking loyalty programme customers prefer monetary rewards over all reward types for participation in banking loyalty programmes and thus reward type is deemed as a critical factor in customers’ decisions to participate in banking loyalty programmes. The study also found that banking loyalty programme customers do not perceive reward programme communication methods as an important factor influencing their decision to participate in a banking loyalty programme.
- Full Text:
- Date Issued: 2020
- Authors: Mashau, Mulanga Lawrence
- Date: 2020
- Subjects: Banks and banking -- South Africa , Customer loyalty programs -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48883 , vital:41167
- Description: This treatise explores factors that drive customer participation in banking loyalty programmes in South Africa. The literature review conducted revealed research is required in this area. The lack of research in this field led to the formulation of the problem statement for the study, which focuses on critical factors that drive customer participation in banking loyalty programmes in South Africa. There have been numerous studies conducted on customer loyalty as a concept. There is, however, a lack of studies on customer loyalty in banking loyalty programmes. The literature review explored definitions of customer loyalty, how they pertain to loyalty programmes, with attitudes and behaviours identified as customer loyalty intermediate factors. This study has approached the assessment of customer loyalty in the banking loyalty programmes by exploring the factors that influence or drive customer participation in loyalty programmes in South Africa. The study was conducted using exploratory factor analysis of loyalty programme measurement items that evaluated attitudes and behaviours related to customer loyalty. The factor analysis was undertaken using data gathered from a self-administered online questionnaire. This treatise is part of a bigger study of loyalty programmes and customer loyalty in different sectors. The sample for this study was randomly selected using snowball and convenience sampling. A sample size of n=613 was used in this study. As part of the data analysis, descriptive statistics were used to compress and organise the sample data. Inferential statistics were used to project the findings of the sample data to the full population. The study concluded that flexibility in the context of rewards not expiring was the most important factor that consumers considered when deciding to participate in a banking loyalty programme. This was followed by reward type. The study revealed that banking loyalty programme customers prefer monetary rewards over all reward types for participation in banking loyalty programmes and thus reward type is deemed as a critical factor in customers’ decisions to participate in banking loyalty programmes. The study also found that banking loyalty programme customers do not perceive reward programme communication methods as an important factor influencing their decision to participate in a banking loyalty programme.
- Full Text:
- Date Issued: 2020
Developing a service model for a successful freight forwarding organisation in South Africa
- Authors: Kildase, Unathi
- Date: 2020
- Subjects: Physical distribution of goods -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48664 , vital:41057
- Description: The Freight Logistics Industry underpins the efficient movement of freight goods globally and supports the South African economy by accounting for 80% of the movement of goods. While South Africa’s formal trade with the rest of the continent and the world has increased steadily over the years, the country is yet to make significant inroads in some of its larger and fast-growing economies. This is despite having a substantially more diversified economic base and relatively higher levels of technological advance-ment (Department of Research and Information, 2018). Complex challenges relating to transport infrastructure (roads, customs processes, sea- and airports, amongst others), determine the efficiency with which business can be done and therefore has a direct impact on the growth of the Freight Logistics Pro-vider (FLP) industry (Belfreight, 2016). Changes in the global business environment have also led FLP’s to diversity strate-gies, incorporating asset ownership on a small to large scale in order to cope with the ever-changing demands of customers. However, at its core, the FLP industry exists to manage the freight transport process. This study investigated, through interviews and surveys involving senior industry pro-fessionals; whether a service model for a successful FLP could be developed; one that did not require asset ownership. The empirical evidence gathered yielded a list of the top FLP services currently being used in business; together with the support structures and enablers for these services in the form of transport modes. A model was then developed based on these param-eters that would best suit a small to medium sized FLP for success. Success in this study proved to be non-tangible due to the limited information available in company and industry figures, however, indication of an optimal market by product was included in the developed model.
- Full Text:
- Date Issued: 2020
- Authors: Kildase, Unathi
- Date: 2020
- Subjects: Physical distribution of goods -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48664 , vital:41057
- Description: The Freight Logistics Industry underpins the efficient movement of freight goods globally and supports the South African economy by accounting for 80% of the movement of goods. While South Africa’s formal trade with the rest of the continent and the world has increased steadily over the years, the country is yet to make significant inroads in some of its larger and fast-growing economies. This is despite having a substantially more diversified economic base and relatively higher levels of technological advance-ment (Department of Research and Information, 2018). Complex challenges relating to transport infrastructure (roads, customs processes, sea- and airports, amongst others), determine the efficiency with which business can be done and therefore has a direct impact on the growth of the Freight Logistics Pro-vider (FLP) industry (Belfreight, 2016). Changes in the global business environment have also led FLP’s to diversity strate-gies, incorporating asset ownership on a small to large scale in order to cope with the ever-changing demands of customers. However, at its core, the FLP industry exists to manage the freight transport process. This study investigated, through interviews and surveys involving senior industry pro-fessionals; whether a service model for a successful FLP could be developed; one that did not require asset ownership. The empirical evidence gathered yielded a list of the top FLP services currently being used in business; together with the support structures and enablers for these services in the form of transport modes. A model was then developed based on these param-eters that would best suit a small to medium sized FLP for success. Success in this study proved to be non-tangible due to the limited information available in company and industry figures, however, indication of an optimal market by product was included in the developed model.
- Full Text:
- Date Issued: 2020
Development finance institutions and sustainable economic development : a case of the idc South Africa
- Authors: Mare, Timothy
- Date: 2020
- Subjects: Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/48872 , vital:41166
- Description: The purpose of this research study is to assess the extent that the Industrial Development Cooperation (IDC) of South Africa a Development Finance Institution (DFI), has contributed to the sustainable economic development of South Africa. The objective is to quantify the impact that is attributed to the IDC’s activities in South Africa in terms of socio-economic development contributing to sustainable economic development. Social development is fundamentally important in contributing to the economic development of any country. The research constituted the collection and quantitative analysis of data using reports from the IDC. The social output index modelling developed by the World Bank was used to analyse the data and make conclusive arguments regarding the impact that the IDC was having on economic development. The findings indicate that the IDC significantly lends less comparatively to lower income groups thus resulting in a negative contribution in terms of social developmental goals. Further the analysis through social output index model suggests that the IDC in as far as socio-development is concerned did not contributing positively to sustainable economic development between 2014 and 2018 reporting periods. The following recommendations are suggested: Increase awareness about the real impact of each investment across the IDC group, this will ensure that all proposals for investment are assessed with a component focusing on a socio-developmental perspective; reduce the number of mandates that the IDC currently has and establish broader frameworks for DFIs regardless of which government is in power or control.
- Full Text:
- Date Issued: 2020
- Authors: Mare, Timothy
- Date: 2020
- Subjects: Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/48872 , vital:41166
- Description: The purpose of this research study is to assess the extent that the Industrial Development Cooperation (IDC) of South Africa a Development Finance Institution (DFI), has contributed to the sustainable economic development of South Africa. The objective is to quantify the impact that is attributed to the IDC’s activities in South Africa in terms of socio-economic development contributing to sustainable economic development. Social development is fundamentally important in contributing to the economic development of any country. The research constituted the collection and quantitative analysis of data using reports from the IDC. The social output index modelling developed by the World Bank was used to analyse the data and make conclusive arguments regarding the impact that the IDC was having on economic development. The findings indicate that the IDC significantly lends less comparatively to lower income groups thus resulting in a negative contribution in terms of social developmental goals. Further the analysis through social output index model suggests that the IDC in as far as socio-development is concerned did not contributing positively to sustainable economic development between 2014 and 2018 reporting periods. The following recommendations are suggested: Increase awareness about the real impact of each investment across the IDC group, this will ensure that all proposals for investment are assessed with a component focusing on a socio-developmental perspective; reduce the number of mandates that the IDC currently has and establish broader frameworks for DFIs regardless of which government is in power or control.
- Full Text:
- Date Issued: 2020
Economic convergence among the SADC members
- Authors: Mbangezeli, Sinawo
- Date: 2020
- Subjects: Convergence (Economics)
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/48927 , vital:41171
- Description: This study utilized beta convergence to investigate the catch-up process among the Southern African Development Community (SADC) for the period 1971 to 2017. The theoretical underpinning of this study was that of neoclassical economists, such as Solow (1956) and Barro and Sala-I-Martin (1990, 1991). Gross Domestic Product (GDP) growth rates and per capita growth rates were used to test for the convergence hypothesis. This study employed conventional unit root test which include the Augmented Dickey-Fuller (ADF) test, Phillips Perron (PP) test and the Kwiatkowski Phillips Schmidt Shin (KPSS) test. As well the Dickey Fuller-GLS and NG-Perron modified unit root tests. In addition, the Lee-Strazicich (LS) and Zivot- Andrew (ZA) unit root tests were used to allow for structural breaks. The conventional and modified unit root tests showed that most countries show evidence of GDP growth convergence, the exception being on the KPSS unit root test. Furthermore, most countries showed evidence of convergence when classified according to income levels. Meanwhile, when the structural breaks unit root tests when performed there was a strong evidence of both GDP growth and GDP per capita growth rates. Except in a few cases of the Lee-Strazicich tests. Lastly, the Flexible Fourier Form (FFF) unit root test was performed following the Enders and Lee (2012) methodology. The t-statistics under the FFF test reveal that all members besides Congo and Zimbabwe converge towards the SADC average growth rates. Similarly, all lower-middle economies catch up to the upper-middle- and high-income level economies and upper-middle economies converge to Seychelles’ GDP growth rates. Whereas only Congo and Tanzania among the lower income economies converge toward the average GDP growth rates of the other countries. In addition, all members show evidence of per capita GDP convergence except when the test is performed in panel A. Based on the reported results, the paper recommends that measures should be put in place to aid non-converging member states, adoption of growth promoting policies and that there should be harsh consequences for countries that do not improve their growth rates.
- Full Text:
- Date Issued: 2020
- Authors: Mbangezeli, Sinawo
- Date: 2020
- Subjects: Convergence (Economics)
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/48927 , vital:41171
- Description: This study utilized beta convergence to investigate the catch-up process among the Southern African Development Community (SADC) for the period 1971 to 2017. The theoretical underpinning of this study was that of neoclassical economists, such as Solow (1956) and Barro and Sala-I-Martin (1990, 1991). Gross Domestic Product (GDP) growth rates and per capita growth rates were used to test for the convergence hypothesis. This study employed conventional unit root test which include the Augmented Dickey-Fuller (ADF) test, Phillips Perron (PP) test and the Kwiatkowski Phillips Schmidt Shin (KPSS) test. As well the Dickey Fuller-GLS and NG-Perron modified unit root tests. In addition, the Lee-Strazicich (LS) and Zivot- Andrew (ZA) unit root tests were used to allow for structural breaks. The conventional and modified unit root tests showed that most countries show evidence of GDP growth convergence, the exception being on the KPSS unit root test. Furthermore, most countries showed evidence of convergence when classified according to income levels. Meanwhile, when the structural breaks unit root tests when performed there was a strong evidence of both GDP growth and GDP per capita growth rates. Except in a few cases of the Lee-Strazicich tests. Lastly, the Flexible Fourier Form (FFF) unit root test was performed following the Enders and Lee (2012) methodology. The t-statistics under the FFF test reveal that all members besides Congo and Zimbabwe converge towards the SADC average growth rates. Similarly, all lower-middle economies catch up to the upper-middle- and high-income level economies and upper-middle economies converge to Seychelles’ GDP growth rates. Whereas only Congo and Tanzania among the lower income economies converge toward the average GDP growth rates of the other countries. In addition, all members show evidence of per capita GDP convergence except when the test is performed in panel A. Based on the reported results, the paper recommends that measures should be put in place to aid non-converging member states, adoption of growth promoting policies and that there should be harsh consequences for countries that do not improve their growth rates.
- Full Text:
- Date Issued: 2020
Economic growth and carbon emissions in BICS countries
- Authors: Mapapu, Babalwa
- Date: 2020
- Subjects: Economic development Atmospheric carbon dioxide -- Economic aspects
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/48861 , vital:41165
- Description: Of recent carbon emissions have become an increasing concern for economies worldwide. The study investigates the relationship between carbon emissions and economic growth for the BICS (Brazil, India, China and South Africa), one of the largest emitters of carbon dioxide worldwide. ARDL methodology is employed which is applied to annual data covering a period of 1970 to 2017. The empirical results indicate there is a long run negative relationship between carbon emissions and economic growth. Overall results thus encourage policymakers to continue to embark on energy efficiency programmes which specifically target lower levels of carbon pollution.
- Full Text:
- Date Issued: 2020
- Authors: Mapapu, Babalwa
- Date: 2020
- Subjects: Economic development Atmospheric carbon dioxide -- Economic aspects
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/48861 , vital:41165
- Description: Of recent carbon emissions have become an increasing concern for economies worldwide. The study investigates the relationship between carbon emissions and economic growth for the BICS (Brazil, India, China and South Africa), one of the largest emitters of carbon dioxide worldwide. ARDL methodology is employed which is applied to annual data covering a period of 1970 to 2017. The empirical results indicate there is a long run negative relationship between carbon emissions and economic growth. Overall results thus encourage policymakers to continue to embark on energy efficiency programmes which specifically target lower levels of carbon pollution.
- Full Text:
- Date Issued: 2020
Effects of a resistance training intervention on the physical fitness of youth in a rural soccer development programme
- Authors: Greyling, Jacob Johannes
- Date: 2020
- Subjects: Physical fitness--Soccer
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/50795 , vital:42701
- Description: Background: Soccer is the most popular sport worldwide with an estimated 270 million people involved in the sport. Soccer is a fast-paced contact team sport that requires physical capabilities such as speed, agility, strength, power, aerobic and anaerobic fitness in addition to technical proficiency. Most goals are preceded by a linear sprint, jump or change of direction which is why the ability to perform fast powerful movements is important. Research has indicated that resistance training performed in combination with high intensity speed and plyometric training, improves athletic performance of soccer players. Aims and Objectives: This study investigated the effects of a resistance training intervention on the physical fitness of youth in a rural soccer development programme in Addo in the Eastern Cape province of South Africa. Methodology: This study employed a quantitative approach in the form of a quasi-experimental design with an experimental and control group. The sample was conveniently selected based on availability of players and on them meeting specific inclusion criteria. Local soccer clubs in the Nomathamsanqa township - an impoverished area in Addo, which forms part of the Addo Soccer Development Programme (ASDP) - were invited to participate in the study. The final sample for this study consisted of 12 participants. A 10-week soccer-based resistance training intervention, addressing the components of physical fitness with specific emphasis on resistance training, was implemented after completion of the baseline testing. The intervention was designed to be suitable for a rural setting. Results: Within group comparisons revealed significant improvements in the experimental group for power (p = 0.028), speed (p = 0.028) and overall performance (grouped physical fitness measures) (p = 0.018) whereas the control group improved significantly in speed (p = 0.043) and regressed significantly in cardiovascular endurance (p = 0.043). Between group comparisons revealed significant differences for overall performance improvement in the experimental group (p = 0.006) and a reduction in cardiovascular endurance in the control group (p = 0.028). The main finding of this study is therefore this: that the individual parameters did not show consistent improvement when viewed in isolation, however that the intervention had a positive effect on overall performance when all the physical fitness measures were computed as a collective result. Conclusion: The results of the study indicate that the intervention had a positive effect on overall performance however more research is required on soccer in rural and disadvantaged settings of South Africa to develop a convincing model for supplementary training other than conventional soccer practice to improve performance and to overcome the unique challenges faced in a rural setting.
- Full Text: false
- Date Issued: 2020
- Authors: Greyling, Jacob Johannes
- Date: 2020
- Subjects: Physical fitness--Soccer
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/50795 , vital:42701
- Description: Background: Soccer is the most popular sport worldwide with an estimated 270 million people involved in the sport. Soccer is a fast-paced contact team sport that requires physical capabilities such as speed, agility, strength, power, aerobic and anaerobic fitness in addition to technical proficiency. Most goals are preceded by a linear sprint, jump or change of direction which is why the ability to perform fast powerful movements is important. Research has indicated that resistance training performed in combination with high intensity speed and plyometric training, improves athletic performance of soccer players. Aims and Objectives: This study investigated the effects of a resistance training intervention on the physical fitness of youth in a rural soccer development programme in Addo in the Eastern Cape province of South Africa. Methodology: This study employed a quantitative approach in the form of a quasi-experimental design with an experimental and control group. The sample was conveniently selected based on availability of players and on them meeting specific inclusion criteria. Local soccer clubs in the Nomathamsanqa township - an impoverished area in Addo, which forms part of the Addo Soccer Development Programme (ASDP) - were invited to participate in the study. The final sample for this study consisted of 12 participants. A 10-week soccer-based resistance training intervention, addressing the components of physical fitness with specific emphasis on resistance training, was implemented after completion of the baseline testing. The intervention was designed to be suitable for a rural setting. Results: Within group comparisons revealed significant improvements in the experimental group for power (p = 0.028), speed (p = 0.028) and overall performance (grouped physical fitness measures) (p = 0.018) whereas the control group improved significantly in speed (p = 0.043) and regressed significantly in cardiovascular endurance (p = 0.043). Between group comparisons revealed significant differences for overall performance improvement in the experimental group (p = 0.006) and a reduction in cardiovascular endurance in the control group (p = 0.028). The main finding of this study is therefore this: that the individual parameters did not show consistent improvement when viewed in isolation, however that the intervention had a positive effect on overall performance when all the physical fitness measures were computed as a collective result. Conclusion: The results of the study indicate that the intervention had a positive effect on overall performance however more research is required on soccer in rural and disadvantaged settings of South Africa to develop a convincing model for supplementary training other than conventional soccer practice to improve performance and to overcome the unique challenges faced in a rural setting.
- Full Text: false
- Date Issued: 2020
Energy management as an element of a financial efficiency strategy : a case of the City Tshwane
- Authors: Maubane, Lekgatla Donald
- Date: 2020
- Subjects: Industries -- Energy conservation -- South Africa -- City of Tshwane Metropolitan Municipality
- Language: English
- Type: Thesis , Masters , MSBE
- Identifier: http://hdl.handle.net/10948/49507 , vital:41727
- Description: The costs of operating buildings and facilities which the City of Tshwane utilises for conducting business have substantially increased due to the cost of electricity more than quadrupling in the past decade in South Africa, worsening the already constrained budgets. Research has shown that implementation of successful and sustainable energy management of built environment assets is effective in reducing costs due to resulting reduction in energy consumption and is therefore fitting to include it as an element of a financial efficiency strategy in organisations. This study aims to investigate how the City of Tshwane utilises energy management of its built environment assets to support financial efficiency and to make recommendations where necessary. Building on existing literature on energy management, it asks: How does the City of Tshwane utilise energy management of its built environment assets to support financial efficiency? In this context, energy management is defined as the continuous process of managing behavioural, organisational and technical change to improve an organisation’s energy performance. An instrument suitable for collecting qualitative data was constructed based on theories found in the reviewed literature. Interview participants were purposively sampled from departments which have direct influence on the energy management chain in the city. Relevant documents provided by the city were also reviewed to support triangulation of data. An analysis of data demonstrated that the city utilises energy management of its built environment assets to support financial efficiency. The results also indicated that there are several deficiencies in the manner in which the city currently manages energy. On this basis, it is recommended that the city installs meters for all energy consuming built environment assets; abandons the practice of accounting for energy costs as part of overheads and adopt the practice of direct costs accounting; and implements measures to review relevant strategy documents at planned intervals in order to ensure their continuing suitability.
- Full Text:
- Date Issued: 2020
- Authors: Maubane, Lekgatla Donald
- Date: 2020
- Subjects: Industries -- Energy conservation -- South Africa -- City of Tshwane Metropolitan Municipality
- Language: English
- Type: Thesis , Masters , MSBE
- Identifier: http://hdl.handle.net/10948/49507 , vital:41727
- Description: The costs of operating buildings and facilities which the City of Tshwane utilises for conducting business have substantially increased due to the cost of electricity more than quadrupling in the past decade in South Africa, worsening the already constrained budgets. Research has shown that implementation of successful and sustainable energy management of built environment assets is effective in reducing costs due to resulting reduction in energy consumption and is therefore fitting to include it as an element of a financial efficiency strategy in organisations. This study aims to investigate how the City of Tshwane utilises energy management of its built environment assets to support financial efficiency and to make recommendations where necessary. Building on existing literature on energy management, it asks: How does the City of Tshwane utilise energy management of its built environment assets to support financial efficiency? In this context, energy management is defined as the continuous process of managing behavioural, organisational and technical change to improve an organisation’s energy performance. An instrument suitable for collecting qualitative data was constructed based on theories found in the reviewed literature. Interview participants were purposively sampled from departments which have direct influence on the energy management chain in the city. Relevant documents provided by the city were also reviewed to support triangulation of data. An analysis of data demonstrated that the city utilises energy management of its built environment assets to support financial efficiency. The results also indicated that there are several deficiencies in the manner in which the city currently manages energy. On this basis, it is recommended that the city installs meters for all energy consuming built environment assets; abandons the practice of accounting for energy costs as part of overheads and adopt the practice of direct costs accounting; and implements measures to review relevant strategy documents at planned intervals in order to ensure their continuing suitability.
- Full Text:
- Date Issued: 2020
Ethics amongst public sector built environment professionals: Gauteng Provincial Government
- Authors: Magabuko, Thando Zuko
- Date: 2020
- Subjects: Civil service ethics -- South Africa -- Gauteng Public administration -- Moral and ethical aspects -- South Africa -- Gauteng
- Language: English
- Type: Thesis , Masters , MSBE
- Identifier: http://hdl.handle.net/10948/49484 , vital:41725
- Description: This study sought to establish whether there are merits to the perceptions of lack of professional, personal and corporate ethics amongst Built Environment professionals in Gauteng Provincial Government (GPG), and to decipher the variance in the lack of ethics per built environment discipline. It also sought to propose ways to address the lack thereof, if it exists. The method that was utilised in this study is the quantitative research technique. Descriptive statistical techniques were used to analyse the data. The gathering of the primary data was done through the use of semi-structured questionnaires. The questionnaire was divided into three sections, with A being the demographical information, B the closed questions on the type of ethics (namely professional, personal and corporate) and C the open-ended questions on the type of ethics (namely professional, personal and corporate). This study has revealed that the lack of ethics amongst the professionals is marginal; but enforcement of the code of conduct and the willingness of senior management to address the ethical issues indeed varies per GPG department. The implications of the findings are that although unethical conduct is not rampant amongst built-environmental professionals in the Gauteng Provincial Government, it needs to be addressed and contained through mechanisms, such as training, the conducting of awareness campaigns and enforcement by senior management. If management can enforce the department’s code of conduct; and if professional bodies conduct awareness campaigns, the issue of unethical conduct could be reduced.
- Full Text:
- Date Issued: 2020
- Authors: Magabuko, Thando Zuko
- Date: 2020
- Subjects: Civil service ethics -- South Africa -- Gauteng Public administration -- Moral and ethical aspects -- South Africa -- Gauteng
- Language: English
- Type: Thesis , Masters , MSBE
- Identifier: http://hdl.handle.net/10948/49484 , vital:41725
- Description: This study sought to establish whether there are merits to the perceptions of lack of professional, personal and corporate ethics amongst Built Environment professionals in Gauteng Provincial Government (GPG), and to decipher the variance in the lack of ethics per built environment discipline. It also sought to propose ways to address the lack thereof, if it exists. The method that was utilised in this study is the quantitative research technique. Descriptive statistical techniques were used to analyse the data. The gathering of the primary data was done through the use of semi-structured questionnaires. The questionnaire was divided into three sections, with A being the demographical information, B the closed questions on the type of ethics (namely professional, personal and corporate) and C the open-ended questions on the type of ethics (namely professional, personal and corporate). This study has revealed that the lack of ethics amongst the professionals is marginal; but enforcement of the code of conduct and the willingness of senior management to address the ethical issues indeed varies per GPG department. The implications of the findings are that although unethical conduct is not rampant amongst built-environmental professionals in the Gauteng Provincial Government, it needs to be addressed and contained through mechanisms, such as training, the conducting of awareness campaigns and enforcement by senior management. If management can enforce the department’s code of conduct; and if professional bodies conduct awareness campaigns, the issue of unethical conduct could be reduced.
- Full Text:
- Date Issued: 2020
Examining the effect of Diversity, Inclusion and Equity on Work Engagement and Innovation on South African Organisations
- Authors: Efalao, D M
- Date: 2020
- Subjects: Organizational effectiveness -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48202 , vital:40520
- Description: The biggest strengths of organisational success lie in its employees; therefore, employee engagement is a fundamental force that is linked to organisational effectiveness and success. The level of employee engagement in South Africa according to the polls remains very low. On the other front, innovative ideas prove to be a vital element of organisational innovativeness and progress. Today’s business environment is unstable and to remain relevant in the marketplace, it is imperative for organisations to embrace innovation and become responsive to changing customer needs. South Africa’s population is very diverse coming second in diversity after the United States. The diversity of South Africa as a national endowment could be investigated to see if it could be leveraged to improve organisational innovation and effectiveness through work engagement. Being mindful of the fact that being diverse is not equal to being inclusive, inclusion is also investigated to see its effect on work engagement and organisational innovation. The principle of fairness (equity) was also investigated with relation to engagement and innovation. The purpose of the study is to assist organisations to improve employee engagement and organisational innovation by taking advantage of the national factor endowment of diversity and inclusion. Equity is investigated as an important principle that could possibly have an effect on employee engagement or organisational innovation. The findings were that diversity and inclusion have a significant relationship with employee engagement and organisational innovativeness while equity has a significant relationship with organisational innovativeness. Recommendations were therefore made to leaders of the organisations to embrace workforce diversity, inclusion and fairness in organisational structures and practices in order to realise improved employee engagement and organisational innovativeness.
- Full Text:
- Date Issued: 2020
- Authors: Efalao, D M
- Date: 2020
- Subjects: Organizational effectiveness -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48202 , vital:40520
- Description: The biggest strengths of organisational success lie in its employees; therefore, employee engagement is a fundamental force that is linked to organisational effectiveness and success. The level of employee engagement in South Africa according to the polls remains very low. On the other front, innovative ideas prove to be a vital element of organisational innovativeness and progress. Today’s business environment is unstable and to remain relevant in the marketplace, it is imperative for organisations to embrace innovation and become responsive to changing customer needs. South Africa’s population is very diverse coming second in diversity after the United States. The diversity of South Africa as a national endowment could be investigated to see if it could be leveraged to improve organisational innovation and effectiveness through work engagement. Being mindful of the fact that being diverse is not equal to being inclusive, inclusion is also investigated to see its effect on work engagement and organisational innovation. The principle of fairness (equity) was also investigated with relation to engagement and innovation. The purpose of the study is to assist organisations to improve employee engagement and organisational innovation by taking advantage of the national factor endowment of diversity and inclusion. Equity is investigated as an important principle that could possibly have an effect on employee engagement or organisational innovation. The findings were that diversity and inclusion have a significant relationship with employee engagement and organisational innovativeness while equity has a significant relationship with organisational innovativeness. Recommendations were therefore made to leaders of the organisations to embrace workforce diversity, inclusion and fairness in organisational structures and practices in order to realise improved employee engagement and organisational innovativeness.
- Full Text:
- Date Issued: 2020
Exploring selected high school teachers’ perceptions regarding the democratisation of knowledge in the South African schooling context
- Authors: Munga, Zarina Mohamed
- Date: 2020
- Subjects: Democratization -- South Africa -- Port Elizabeth High school teachers -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: http://hdl.handle.net/10948/49374 , vital:41699
- Description: The democratisation of knowledge in the schooling context includes the empowering of learners. Education/schools may be regarded as the key to obtaining equal, relevant and non-discriminatory knowledge. Thus, teachers play a vital role in ensuring that the democratisation of knowledge is encouraged in the classroom context. However, knowledge is not always accessible and equal to all individuals in society. A key policy challenge currently in South African schools is whether learners have meaningful access to education and whether effective teaching and learning is occurring in the classroom. Against this background, the purpose of this study was to create an awareness of the benefits as well as to investigate the challenges of the democratisation of knowledge. Furthermore, it aims to explore how teachers’ teaching can be enhanced in order to ensure that the democratisation of knowledge is effective in the classroom. A qualitative research approach was used to collect data from three selected public high schools in the Port Elizabeth area. This study was underpinned by a critical pedagogy theory guided by thought leaders such as Paulo Freire and John Dewey who were exponents of the democratisation of knowledge in education. The research findings indicate that curriculum demands, inadequate resources, a lack of guidance from the Department of Basic Education, socio-economic issues and a negative learner mindset hinder the democratisation of knowledge. In contrast, learner engagement, reconceptualising the curriculum, relevant resources, a supportive principal and school environment, teacher wellness, parental involvement and community connectedness support the democratisation of knowledge.
- Full Text:
- Date Issued: 2020
- Authors: Munga, Zarina Mohamed
- Date: 2020
- Subjects: Democratization -- South Africa -- Port Elizabeth High school teachers -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: http://hdl.handle.net/10948/49374 , vital:41699
- Description: The democratisation of knowledge in the schooling context includes the empowering of learners. Education/schools may be regarded as the key to obtaining equal, relevant and non-discriminatory knowledge. Thus, teachers play a vital role in ensuring that the democratisation of knowledge is encouraged in the classroom context. However, knowledge is not always accessible and equal to all individuals in society. A key policy challenge currently in South African schools is whether learners have meaningful access to education and whether effective teaching and learning is occurring in the classroom. Against this background, the purpose of this study was to create an awareness of the benefits as well as to investigate the challenges of the democratisation of knowledge. Furthermore, it aims to explore how teachers’ teaching can be enhanced in order to ensure that the democratisation of knowledge is effective in the classroom. A qualitative research approach was used to collect data from three selected public high schools in the Port Elizabeth area. This study was underpinned by a critical pedagogy theory guided by thought leaders such as Paulo Freire and John Dewey who were exponents of the democratisation of knowledge in education. The research findings indicate that curriculum demands, inadequate resources, a lack of guidance from the Department of Basic Education, socio-economic issues and a negative learner mindset hinder the democratisation of knowledge. In contrast, learner engagement, reconceptualising the curriculum, relevant resources, a supportive principal and school environment, teacher wellness, parental involvement and community connectedness support the democratisation of knowledge.
- Full Text:
- Date Issued: 2020
Exploring the Employee-Supervisor relationship in the Credit Recovery Department of a Financial institution
- Authors: Ndamse, Asanda Vuyo
- Date: 2020
- Subjects: Financial institutions -- South Africa -- Leadership Collection agencies -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/49975 , vital:41966
- Description: This study aimed to investigate and understand employee-supervisor relationship working in the credit recovery department of a large South African financial institution. The focus of the investigation, through qualitative research, was on numerous issues relating to their experiences working within a financial institution. The Credit Recovery Department which had nine separate divisions were particularly concerned about three main areas from survey results that they conduct yearly. The respondents to the survey were the call centre agents and team leaders. The employees surveyed felt that there was insufficient recognition for their contribution, the supervisor did not facilitate productive team engagements, and there was a lack of provision of formal and self-directed learning opportunities. These aspects were viewed as highly critical aspects of the employee-supervisor relationship and important to achieving set departmental objectives. Due to a lack of understanding of the cause of the perceptions captured by the survey, the main purpose of the study was to explore the employees’ attitudes, feelings, beliefs, experiences, reactions and concerns about the way their contributions were recognised, team engagements were facilitated, and the lack of formal and self-directed learning opportunities. From the ten questions that were asked, the three lowest scored questions were then put to the focus groups. The questions were tailored as open-ended, conversational questions with a specific focus on the three concerning areas. The first major theme that emerged from all focus groups is leadership and the style of leadership. Secondly, growth and development were a concern again for both call centre agents and team leaders, and issues were raised throughout the sessions, not only in response to the question on selfdirected learning. Further major themes that emerged were rewards and benefits, and lastly workload and systems. The findings from this study are anticipated to have important policy implications while meeting set standards for the employee-supervisor relationship status.
- Full Text:
- Date Issued: 2020
- Authors: Ndamse, Asanda Vuyo
- Date: 2020
- Subjects: Financial institutions -- South Africa -- Leadership Collection agencies -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/49975 , vital:41966
- Description: This study aimed to investigate and understand employee-supervisor relationship working in the credit recovery department of a large South African financial institution. The focus of the investigation, through qualitative research, was on numerous issues relating to their experiences working within a financial institution. The Credit Recovery Department which had nine separate divisions were particularly concerned about three main areas from survey results that they conduct yearly. The respondents to the survey were the call centre agents and team leaders. The employees surveyed felt that there was insufficient recognition for their contribution, the supervisor did not facilitate productive team engagements, and there was a lack of provision of formal and self-directed learning opportunities. These aspects were viewed as highly critical aspects of the employee-supervisor relationship and important to achieving set departmental objectives. Due to a lack of understanding of the cause of the perceptions captured by the survey, the main purpose of the study was to explore the employees’ attitudes, feelings, beliefs, experiences, reactions and concerns about the way their contributions were recognised, team engagements were facilitated, and the lack of formal and self-directed learning opportunities. From the ten questions that were asked, the three lowest scored questions were then put to the focus groups. The questions were tailored as open-ended, conversational questions with a specific focus on the three concerning areas. The first major theme that emerged from all focus groups is leadership and the style of leadership. Secondly, growth and development were a concern again for both call centre agents and team leaders, and issues were raised throughout the sessions, not only in response to the question on selfdirected learning. Further major themes that emerged were rewards and benefits, and lastly workload and systems. The findings from this study are anticipated to have important policy implications while meeting set standards for the employee-supervisor relationship status.
- Full Text:
- Date Issued: 2020
First responders’ perceptions of secondary traumatic stress and the screening and referral of trauma survivors at risk of developing posttraumatic stress
- Authors: Chong, Ferhana Ting
- Date: 2020
- Subjects: Secondary traumatic stress
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/50801 , vital:42702
- Description: The risk of civilians being exposed to a traumatic event in South Africa is relatively high. This also means that several professional helpers termed first responders, will have frequent contact with individuals who have been traumatized. Working with trauma survivors could have both negative and positive outcomes. On the one hand, first responders’ interaction with trauma survivors provide them with the opportunity to detect when a survivor may be at risk of developing posttraumatic stress disorder (PTSD). Unfortunately, this exposure also puts them at risk of developing secondary traumatic stress with symptoms like those of the trauma survivors they assist. Secondary Traumatic Stress (STS) is relatively well studied among certain helping professions such as therapists, counsellors, social workers and even advocates who work with trauma survivors. Research concerning STS among emergency unit first responders is, however, limited (especially in the South African context). Furthermore, literature investigating emergency unit first responder’s perception of secondary traumatic stress and the screening and referral of trauma survivors at risk of developing PTSD in a South African context appears to be non- existent. The current study aimed to explore and describe first responders’ perceptions of STS and the screening and referral of trauma survivors at risk of developing PTSD. A qualitative design was employed using semi-structured interview questions. The researcher employed a purposive sampling method. As such, only first responders in the emergency unit of general hospitals who regularly work with trauma survivors will be considered for the current study. The data from the interviews was analyzed using thematic analysis based on the principles proposed by Braun and Clark (2006). The findings from this study indicated that while first responders are at risk of developing STS due to the high frequency exposure to traumatic material, very few considered the effects of working with trauma on their mental health. Furthermore, participants in this study reported having inadequate knowledge of PTSD and did not feel confident in screening for trauma survivors at risk of developing PTSD. In addition, participants reported that, while they have previously screened and referred trauma survivors who may be at risk, there was no standard protocol for screening and referring such patients. That being said, the participants did state that should they consider a patient a risk, the hospitals in which they worked did have psychologists on-site.
- Full Text: false
- Date Issued: 2020
- Authors: Chong, Ferhana Ting
- Date: 2020
- Subjects: Secondary traumatic stress
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/50801 , vital:42702
- Description: The risk of civilians being exposed to a traumatic event in South Africa is relatively high. This also means that several professional helpers termed first responders, will have frequent contact with individuals who have been traumatized. Working with trauma survivors could have both negative and positive outcomes. On the one hand, first responders’ interaction with trauma survivors provide them with the opportunity to detect when a survivor may be at risk of developing posttraumatic stress disorder (PTSD). Unfortunately, this exposure also puts them at risk of developing secondary traumatic stress with symptoms like those of the trauma survivors they assist. Secondary Traumatic Stress (STS) is relatively well studied among certain helping professions such as therapists, counsellors, social workers and even advocates who work with trauma survivors. Research concerning STS among emergency unit first responders is, however, limited (especially in the South African context). Furthermore, literature investigating emergency unit first responder’s perception of secondary traumatic stress and the screening and referral of trauma survivors at risk of developing PTSD in a South African context appears to be non- existent. The current study aimed to explore and describe first responders’ perceptions of STS and the screening and referral of trauma survivors at risk of developing PTSD. A qualitative design was employed using semi-structured interview questions. The researcher employed a purposive sampling method. As such, only first responders in the emergency unit of general hospitals who regularly work with trauma survivors will be considered for the current study. The data from the interviews was analyzed using thematic analysis based on the principles proposed by Braun and Clark (2006). The findings from this study indicated that while first responders are at risk of developing STS due to the high frequency exposure to traumatic material, very few considered the effects of working with trauma on their mental health. Furthermore, participants in this study reported having inadequate knowledge of PTSD and did not feel confident in screening for trauma survivors at risk of developing PTSD. In addition, participants reported that, while they have previously screened and referred trauma survivors who may be at risk, there was no standard protocol for screening and referring such patients. That being said, the participants did state that should they consider a patient a risk, the hospitals in which they worked did have psychologists on-site.
- Full Text: false
- Date Issued: 2020
Foreign aid : in Africa and the middle east
- Authors: Mabaso, Sizakele Miki
- Date: 2020
- Subjects: Economic assistance -- Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/48742 , vital:41067
- Description: The aim of this dissertation is to study the nature of Foreign aid in African and Middle Eastern countries. Examining what Foreign aid is, how it is identified and defined, what causes the need for Foreign aid and how Foreign aid affects the population in Africa and The Middle East? The ongoing debate between developed and developing countries about the state African and Middle Eastern countries are in makes the need for this study timely. This research was based on an analysis of relevant literature that reviews Foreign aid from the perspective of both donor and recipient. The findings underline the behaviour of Foreign aid in Africa and the Middle East as determined by numerous variables. For example, health and education play a big role when evaluating Foreign aid in African and Middle Eastern countries. The notable conclusion from this research is that Foreign aid is a huge challenge for both developed and developing countries. In various African and Middle Eastern countries, Foreign aid has stimulated economic growth as much as it has undermined development in many economic aspects. For instance, the issues of health and epidemics such as the Ebola Virus that continue to take the lives of many in Africa and HIV/ AIDS that continues to take the lives of our youth.
- Full Text:
- Date Issued: 2020
- Authors: Mabaso, Sizakele Miki
- Date: 2020
- Subjects: Economic assistance -- Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/48742 , vital:41067
- Description: The aim of this dissertation is to study the nature of Foreign aid in African and Middle Eastern countries. Examining what Foreign aid is, how it is identified and defined, what causes the need for Foreign aid and how Foreign aid affects the population in Africa and The Middle East? The ongoing debate between developed and developing countries about the state African and Middle Eastern countries are in makes the need for this study timely. This research was based on an analysis of relevant literature that reviews Foreign aid from the perspective of both donor and recipient. The findings underline the behaviour of Foreign aid in Africa and the Middle East as determined by numerous variables. For example, health and education play a big role when evaluating Foreign aid in African and Middle Eastern countries. The notable conclusion from this research is that Foreign aid is a huge challenge for both developed and developing countries. In various African and Middle Eastern countries, Foreign aid has stimulated economic growth as much as it has undermined development in many economic aspects. For instance, the issues of health and epidemics such as the Ebola Virus that continue to take the lives of many in Africa and HIV/ AIDS that continues to take the lives of our youth.
- Full Text:
- Date Issued: 2020
From housing to sustainable human settlements : a case study of Buffalo City Metropolitan Municipality
- Authors: Mofokeng, Mosa
- Date: 2020
- Subjects: Human settlements -- South Africa -- Buffalo City Housing policy -- South Africa -- Buffalo City
- Language: English
- Type: Thesis , Masters , MSBE
- Identifier: http://hdl.handle.net/10948/49518 , vital:41731
- Description: This study aimed to evaluate whether there has been any shift from housing to sustainable human settlements in the Buffalo City Metropolitan Municipality (BCMM). The objective of the study was to establish the perceived value of inclusive development by relevant stakeholders in the transformation of housing to integrated and sustainable human settlements; assess the effectiveness of available systems in transforming housing to integrated and sustainable human settlements and to establish the level of effectiveness of the current human settlements development model in transforming housing to integrated and sustainable human settlement outcomes. Following a case study approach, the study employed a combination of qualitative and quantitative approaches which is also known as the mixed-method research design. Purposive sampling technique was used to arrive at a sample of 16 relevant officials, whereas the snow-ball convenience sampling technique was used to select a sample of 12 housing beneficiaries in Ndevana, Potsdam and Mzamomhle housing developments. A survey questionnaire was used to elicit data from the officials In-depth interviews were used to gather data from BCMM officials and Focus Group Discussions were used to extract data from twelve housing beneficiaries from (four from Ndevana, four from Potsdam and four from Mzamomhle) housing projects in the BCMM. The findings from this study show that although several people have been provided with houses in Ndevana, Mzamomhle and Potsdam, the settlements lack the requisite economic and social infrastructure that creates integrated and liveable settlements. Furthermore, the type, quality, and layout of houses delivered by the government falls short of the concept of sustainable development. The available systems for transforming housing to integrated sustainable human settlements have been rendered ineffective by the shortage of proper land for land-use planning and spatial development, lack of organizational capacity, lack of accountability, unaffordability of sustainable housing by the poor and insufficiency of the current housing quantum subsidy to deliver sustainable human settlements. The study further established that the integrated sustainable human settlements programs do not incorporate the community needs which have greatly affected sustainable housing delivery in BCMM. The placement of the poor households in the urban peripheries is phenomenal and hence unemployment, poverty and civil unrest have taken a toll in Ndevana, Potsdam, and Mzamomhle. The study recommends a capacity building and competency-based model to BCMM and Eastern Cape Department of Human Settlements, Integration of Government departments and Stakeholder Engagement, the establishment of monitoring and evaluation systems, alignment of provincial and local government budget cycles.
- Full Text:
- Date Issued: 2020
- Authors: Mofokeng, Mosa
- Date: 2020
- Subjects: Human settlements -- South Africa -- Buffalo City Housing policy -- South Africa -- Buffalo City
- Language: English
- Type: Thesis , Masters , MSBE
- Identifier: http://hdl.handle.net/10948/49518 , vital:41731
- Description: This study aimed to evaluate whether there has been any shift from housing to sustainable human settlements in the Buffalo City Metropolitan Municipality (BCMM). The objective of the study was to establish the perceived value of inclusive development by relevant stakeholders in the transformation of housing to integrated and sustainable human settlements; assess the effectiveness of available systems in transforming housing to integrated and sustainable human settlements and to establish the level of effectiveness of the current human settlements development model in transforming housing to integrated and sustainable human settlement outcomes. Following a case study approach, the study employed a combination of qualitative and quantitative approaches which is also known as the mixed-method research design. Purposive sampling technique was used to arrive at a sample of 16 relevant officials, whereas the snow-ball convenience sampling technique was used to select a sample of 12 housing beneficiaries in Ndevana, Potsdam and Mzamomhle housing developments. A survey questionnaire was used to elicit data from the officials In-depth interviews were used to gather data from BCMM officials and Focus Group Discussions were used to extract data from twelve housing beneficiaries from (four from Ndevana, four from Potsdam and four from Mzamomhle) housing projects in the BCMM. The findings from this study show that although several people have been provided with houses in Ndevana, Mzamomhle and Potsdam, the settlements lack the requisite economic and social infrastructure that creates integrated and liveable settlements. Furthermore, the type, quality, and layout of houses delivered by the government falls short of the concept of sustainable development. The available systems for transforming housing to integrated sustainable human settlements have been rendered ineffective by the shortage of proper land for land-use planning and spatial development, lack of organizational capacity, lack of accountability, unaffordability of sustainable housing by the poor and insufficiency of the current housing quantum subsidy to deliver sustainable human settlements. The study further established that the integrated sustainable human settlements programs do not incorporate the community needs which have greatly affected sustainable housing delivery in BCMM. The placement of the poor households in the urban peripheries is phenomenal and hence unemployment, poverty and civil unrest have taken a toll in Ndevana, Potsdam, and Mzamomhle. The study recommends a capacity building and competency-based model to BCMM and Eastern Cape Department of Human Settlements, Integration of Government departments and Stakeholder Engagement, the establishment of monitoring and evaluation systems, alignment of provincial and local government budget cycles.
- Full Text:
- Date Issued: 2020
Girls here and boys there : participatory visual methodology as pedagogy to facilitate gender sensitive practices with pre-service foundation phase teachers
- Authors: Notshulwana, Robin Anne
- Date: 2020
- Subjects: Gender identity -- Psychological aspects
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10948/49385 , vital:41700
- Description: This study explores how participatory visual methodology (PVM) might facilitate a deeper understanding of gender sensitive practices (GSP) in Foundation Phase (FP) pre-service teachers. Foundation Phase classrooms are not impervious to unequal gender practices and despite policies that promote gender equitable practices in schools and in society in general, most South African schools still engage in gendered practices that perpetuate inequality and gender based violence (GBV). While the topic of gender currently features in a South African university FP curriculum with the intention of promoting social justice, the pedagogy used to enable pre-service FP teachers to understand how gender works in schools seems to do nothing more than describe the problem and give cursory suggestions for creating gender equitable practices. Teachers are often unaware of how their own gendered identity influences their facilitation of the curriculum in a gendered way. This is important in South Africa, where gender inequality remains a problem and GBV is rife. This study adopted a qualitative approach and is located within the critical paradigm applying the principles of PVM. It drew on feminist poststructuralism and feminist pedagogy as theoretical lenses to frame the study and to make meaning of the data. Participants in the study were five female pre-service FP teachers who were purposively selected. Data were generated through the visual methods of family photo album, drawing and participatory video, which were first analysed using participatory analysis, and then using thematic analysis. The main purpose of the research was to explore how PVM can facilitate a deeper awareness of GSP in pre-service FP teachers. The secondary aim was to explore their understandings of gender and GSP and how these understandings might facilitate or inhibit GSP among pre-service FP teachers. The pre-service FP teachers’ understandings of gender were elicited using the self as an entry point to explore their own gendered identities which demonstrated their somewhat narrow understanding of how gender is reified in society through mechanisms such as dress and particular performances. They further understood that their own gendered selves can shift and change with time and context. Their understanding of gender further informed their understanding of GSP. The pre-service FP teachers understood GSP as going beyond interchanging roles of girls and boys and that it meant constantly engaging with their own understandings of gender; to review their constructions of FP learners, to see pedagogical moments to teach gender sensitivity, and to recognise that GSP extends beyond the classroom. Finally, the pre-service FP teachers articulated the circumstances that might enable or inhibit their GSP in their classrooms. They recognised how the powerful constructions of gender in a society influence their work, and how, in turn their work might influence society. This translated into them understanding how the ethos of the school might mirror and sustain the hegemonic discourse of society and at the same time how they might begin to question and disrupt the discourse sustained in school. The teacher education programme, with a vested interest in gender equality, is an important mechanism to begin disrupting hegemonic discourses perpetuated in schools. The findings suggest that through its potential for reflexivity and criticality, PVM enabled the pre-service FP teachers to see how their constructions of gender influence their own practices in schools. The findings have implications for FP teacher education programmes in the South African context. Faculties of education could revisit their curriculum to ensure that gender is infused throughout the curriculum, but more importantly, could consider ‘starting with the self’ (Kirk, 2009) as an impetus to learn about how gender is reified in society and in schools. In doing so, faculties of education could also consider tools of analysis such as a feminist poststructural theory to enable the pre-service FP teachers to deepen their understandings but also support the potential to articulate and make meaning of their experiences. Teacher educators could revisit their curriculum content to determine whether the content might perpetuate a narrow view of learning and learners especially with regards to gender and considering pedagogical choices that develop pre-service teachers’ ability to cultivate classroom environments that promote gender equality. Starting with the self is an entry point for pre-service FP teachers to examine their own understanding of gender and see how this might enable GSP in their professional work. PVM, aligned with a feminist pedagogy and feminist poststructuralism, facilitated such a process.
- Full Text:
- Date Issued: 2020
- Authors: Notshulwana, Robin Anne
- Date: 2020
- Subjects: Gender identity -- Psychological aspects
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10948/49385 , vital:41700
- Description: This study explores how participatory visual methodology (PVM) might facilitate a deeper understanding of gender sensitive practices (GSP) in Foundation Phase (FP) pre-service teachers. Foundation Phase classrooms are not impervious to unequal gender practices and despite policies that promote gender equitable practices in schools and in society in general, most South African schools still engage in gendered practices that perpetuate inequality and gender based violence (GBV). While the topic of gender currently features in a South African university FP curriculum with the intention of promoting social justice, the pedagogy used to enable pre-service FP teachers to understand how gender works in schools seems to do nothing more than describe the problem and give cursory suggestions for creating gender equitable practices. Teachers are often unaware of how their own gendered identity influences their facilitation of the curriculum in a gendered way. This is important in South Africa, where gender inequality remains a problem and GBV is rife. This study adopted a qualitative approach and is located within the critical paradigm applying the principles of PVM. It drew on feminist poststructuralism and feminist pedagogy as theoretical lenses to frame the study and to make meaning of the data. Participants in the study were five female pre-service FP teachers who were purposively selected. Data were generated through the visual methods of family photo album, drawing and participatory video, which were first analysed using participatory analysis, and then using thematic analysis. The main purpose of the research was to explore how PVM can facilitate a deeper awareness of GSP in pre-service FP teachers. The secondary aim was to explore their understandings of gender and GSP and how these understandings might facilitate or inhibit GSP among pre-service FP teachers. The pre-service FP teachers’ understandings of gender were elicited using the self as an entry point to explore their own gendered identities which demonstrated their somewhat narrow understanding of how gender is reified in society through mechanisms such as dress and particular performances. They further understood that their own gendered selves can shift and change with time and context. Their understanding of gender further informed their understanding of GSP. The pre-service FP teachers understood GSP as going beyond interchanging roles of girls and boys and that it meant constantly engaging with their own understandings of gender; to review their constructions of FP learners, to see pedagogical moments to teach gender sensitivity, and to recognise that GSP extends beyond the classroom. Finally, the pre-service FP teachers articulated the circumstances that might enable or inhibit their GSP in their classrooms. They recognised how the powerful constructions of gender in a society influence their work, and how, in turn their work might influence society. This translated into them understanding how the ethos of the school might mirror and sustain the hegemonic discourse of society and at the same time how they might begin to question and disrupt the discourse sustained in school. The teacher education programme, with a vested interest in gender equality, is an important mechanism to begin disrupting hegemonic discourses perpetuated in schools. The findings suggest that through its potential for reflexivity and criticality, PVM enabled the pre-service FP teachers to see how their constructions of gender influence their own practices in schools. The findings have implications for FP teacher education programmes in the South African context. Faculties of education could revisit their curriculum to ensure that gender is infused throughout the curriculum, but more importantly, could consider ‘starting with the self’ (Kirk, 2009) as an impetus to learn about how gender is reified in society and in schools. In doing so, faculties of education could also consider tools of analysis such as a feminist poststructural theory to enable the pre-service FP teachers to deepen their understandings but also support the potential to articulate and make meaning of their experiences. Teacher educators could revisit their curriculum content to determine whether the content might perpetuate a narrow view of learning and learners especially with regards to gender and considering pedagogical choices that develop pre-service teachers’ ability to cultivate classroom environments that promote gender equality. Starting with the self is an entry point for pre-service FP teachers to examine their own understanding of gender and see how this might enable GSP in their professional work. PVM, aligned with a feminist pedagogy and feminist poststructuralism, facilitated such a process.
- Full Text:
- Date Issued: 2020
Government size, labour productivity and economic growth in South Africa
- Authors: Mbaleki, Chuma Innocent
- Date: 2020
- Subjects: Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/48915 , vital:41170
- Description: This study investigates short-run and long-run effects of fiscal consolidation on labour productivity in South Africa using the autoregressive distributed lag bounds testing approach of cointegration. We use quarterly data collected in the period of 1994Q3 to 2017Q1. We disaggregate government expenditure as well as revenue and find a positive and significant long run relationship between revenue variables and labour productivity. This relationship is also positive and significant in the short run except for net tax variable, which seems to be growth contractive. The results further suggest a positive and significant long run relationship between government expenditure on health, public safety and order, culture and recreation as well as education and labour productivity. Government expenditure on education and health variables are also positive and significant in the short run, whilst expenditure on defense is negative and not significant both in the short run and long run.
- Full Text:
- Date Issued: 2020
- Authors: Mbaleki, Chuma Innocent
- Date: 2020
- Subjects: Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/48915 , vital:41170
- Description: This study investigates short-run and long-run effects of fiscal consolidation on labour productivity in South Africa using the autoregressive distributed lag bounds testing approach of cointegration. We use quarterly data collected in the period of 1994Q3 to 2017Q1. We disaggregate government expenditure as well as revenue and find a positive and significant long run relationship between revenue variables and labour productivity. This relationship is also positive and significant in the short run except for net tax variable, which seems to be growth contractive. The results further suggest a positive and significant long run relationship between government expenditure on health, public safety and order, culture and recreation as well as education and labour productivity. Government expenditure on education and health variables are also positive and significant in the short run, whilst expenditure on defense is negative and not significant both in the short run and long run.
- Full Text:
- Date Issued: 2020
Impact of change management on employee engagement
- Authors: Moche, Boitshoko
- Date: 2020
- Subjects: Personnel management Organizational change
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49703 , vital:41772
- Description: Change is inevitable and change is necessary; in order for organisations to remain competitive they have to keep on evolving, ensuring that the organisational vision and strategy are aligned to the organisation’s vision, importantly, that the employees have a fulfilling work experience in order to do their best and live up to the organisation’s values. In the high-pressured, agile work environment, it is necessary for the organisations to move their processes with the times, providing information on digital platforms while upskilling the employees and saving time. Employee engagement is defined as the force that drives the organisational success and when achieved it eventually leads to high morale, employee retention, employee trust and loyalty to the organisation and organisational performance The aim of the study was to investigate the impact of change management process on the employee engagement in the workplace. The three identified main factors were readiness for change, process of change and leadership involvement. Change initiatives have been reported to fail by 70% if not implemented effectively and can have a negative impact on how the employees receive the change. The mixed method study approach was used, starting with interviews with the four key players in the organisation to establish how they perceive change and gather new information. It was followed by a quantitative e-survey to departments which have had technological change in the past year. The empirical results showed that the there is a relationship between the factors of change and employee engagement. Importance of readiness for change was highlighted, supporting the need for an organisational analysis followed by a detailed change plan aligned to the organisational vision. Process of change had a positive significance for employee engagement while lack of leadership involvement showed the negative relationship to employee engagement. The findings show how change leadership should work in sync with organisational leadership at all times and should incorporate change management into the organisational DNA.
- Full Text:
- Date Issued: 2020
- Authors: Moche, Boitshoko
- Date: 2020
- Subjects: Personnel management Organizational change
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49703 , vital:41772
- Description: Change is inevitable and change is necessary; in order for organisations to remain competitive they have to keep on evolving, ensuring that the organisational vision and strategy are aligned to the organisation’s vision, importantly, that the employees have a fulfilling work experience in order to do their best and live up to the organisation’s values. In the high-pressured, agile work environment, it is necessary for the organisations to move their processes with the times, providing information on digital platforms while upskilling the employees and saving time. Employee engagement is defined as the force that drives the organisational success and when achieved it eventually leads to high morale, employee retention, employee trust and loyalty to the organisation and organisational performance The aim of the study was to investigate the impact of change management process on the employee engagement in the workplace. The three identified main factors were readiness for change, process of change and leadership involvement. Change initiatives have been reported to fail by 70% if not implemented effectively and can have a negative impact on how the employees receive the change. The mixed method study approach was used, starting with interviews with the four key players in the organisation to establish how they perceive change and gather new information. It was followed by a quantitative e-survey to departments which have had technological change in the past year. The empirical results showed that the there is a relationship between the factors of change and employee engagement. Importance of readiness for change was highlighted, supporting the need for an organisational analysis followed by a detailed change plan aligned to the organisational vision. Process of change had a positive significance for employee engagement while lack of leadership involvement showed the negative relationship to employee engagement. The findings show how change leadership should work in sync with organisational leadership at all times and should incorporate change management into the organisational DNA.
- Full Text:
- Date Issued: 2020
Impact of digital age on street traders in Buffalo City and preparation for future economic activity
- Authors: Mkonwana, Siyasanga Phiwe
- Date: 2020
- Subjects: LCSH LCSH
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49681 , vital:41770
- Description: The study was focusing on the street trading as a form of informal trade in Buffalo City, and how the digital age has impacted on the street traders. Street trading is a form of informal trade that takes place in many developing countries. It is mostly located in urban areas, towns and cities where there is foot traffic. Traditionally, street trading has not been recognised as contributing to the economy of a country (Robinson, 2002). The lack of economic acknowledgement has led to street trading issues being largely ignored or referred to urban managers (Lyons and Snoxell, 2005). Digitalisation has shifted the world’s paradigm and has impacted the business and its operations. The world is currently in the ‘digital age’, where everything is done (or will soon be done) through the use of technology such as cell phones, the internet of things (IoT), driverless cars, and three-dimensional (3D) technology (WEF, 2018). Technology also promote continuous new invention and innovation (World Trade Report [WTR], 2017). In the workplace, digitisation is estimated to have an increasingly negative impact on the labour market in the developing countries, leading to higher unemployment rates and low productivity (UNCTA, 2016). Semi-structured focused interviews were used to collect data for the research from 10 street traders in the BCMM area of the Eastern Cape, South Africa. The interviews were undertaken between November 2018 and January 2019. There are two predominant paradigms used for the research, namely the constructivist/ interpretative and the positivist/post-positivist paradigms (Cillisa, 2011). Data analysis was done through linking the empirical data to the propositions and interpretations were done in the last chapter.
- Full Text:
- Date Issued: 2020
Impact of digital age on street traders in Buffalo City and preparation for future economic activity
- Authors: Mkonwana, Siyasanga Phiwe
- Date: 2020
- Subjects: LCSH LCSH
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49681 , vital:41770
- Description: The study was focusing on the street trading as a form of informal trade in Buffalo City, and how the digital age has impacted on the street traders. Street trading is a form of informal trade that takes place in many developing countries. It is mostly located in urban areas, towns and cities where there is foot traffic. Traditionally, street trading has not been recognised as contributing to the economy of a country (Robinson, 2002). The lack of economic acknowledgement has led to street trading issues being largely ignored or referred to urban managers (Lyons and Snoxell, 2005). Digitalisation has shifted the world’s paradigm and has impacted the business and its operations. The world is currently in the ‘digital age’, where everything is done (or will soon be done) through the use of technology such as cell phones, the internet of things (IoT), driverless cars, and three-dimensional (3D) technology (WEF, 2018). Technology also promote continuous new invention and innovation (World Trade Report [WTR], 2017). In the workplace, digitisation is estimated to have an increasingly negative impact on the labour market in the developing countries, leading to higher unemployment rates and low productivity (UNCTA, 2016). Semi-structured focused interviews were used to collect data for the research from 10 street traders in the BCMM area of the Eastern Cape, South Africa. The interviews were undertaken between November 2018 and January 2019. There are two predominant paradigms used for the research, namely the constructivist/ interpretative and the positivist/post-positivist paradigms (Cillisa, 2011). Data analysis was done through linking the empirical data to the propositions and interpretations were done in the last chapter.
- Full Text:
- Date Issued: 2020
Innovative construction methods to address housing demand in South Africa
- Authors: Tsosane, Mosa Brunette
- Date: 2020
- Subjects: Construction projects -- South Africa -- Management Housing -- South Africa
- Language: English
- Type: Thesis , Masters , MSBE
- Identifier: http://hdl.handle.net/10948/49628 , vital:41742
- Description: In South Africa, there is a prolonged waiting period for the needy to receive subsidy housing. Due to several factors contributing to this housing delivery delay, there is proliferation of informal settlements. The factors include fast-paced urbanization, which is mostly triggered by rural-urban migration that prompts urban growth and its attendant challenges that exert intense demands on the local government, thus the government is unable to keep up with the demands for housing and other related needs. The currently used conventional method (masonry construction) of construction for the construction of subsidy housing is perceived to be procedural and time consuming which is also one of the factors contributing to the delay in housing delivery. According to the research, interventions in the built form could be applied to address these issues. The focus of this study was on the construction aspect of the factors that contribute to the delay/problem. The primary aim for this study was to explore innovative prefabricated modular construction methods, proposed as alternatives to the construction of government subsidy housing in order to address housing demands in informal settlements. The research onion diagram was adopted and methodically followed as the research design for this study, whereby the data collection method that was adopted as part of the research onion was included a Desktop Survey and a Site Survey. The population and sample of this study comprised of a mixed group of participants, which were selected in accordance with the research attributes. The research findings indicate that the modular construction methods can indeed be used as an alternative to address some of the subsidy housing delivery problems. However, the challenge of any new innovative solution is to overcome end-user scepticism as resistance is inevitable. The research recommendation is for this research work to be taken to the next phase which would involve simulations of life size experimental models of these proposed innovative methods of construction, to further assess the viability of these proposed construction methods, before they may be implemented.
- Full Text:
- Date Issued: 2020
- Authors: Tsosane, Mosa Brunette
- Date: 2020
- Subjects: Construction projects -- South Africa -- Management Housing -- South Africa
- Language: English
- Type: Thesis , Masters , MSBE
- Identifier: http://hdl.handle.net/10948/49628 , vital:41742
- Description: In South Africa, there is a prolonged waiting period for the needy to receive subsidy housing. Due to several factors contributing to this housing delivery delay, there is proliferation of informal settlements. The factors include fast-paced urbanization, which is mostly triggered by rural-urban migration that prompts urban growth and its attendant challenges that exert intense demands on the local government, thus the government is unable to keep up with the demands for housing and other related needs. The currently used conventional method (masonry construction) of construction for the construction of subsidy housing is perceived to be procedural and time consuming which is also one of the factors contributing to the delay in housing delivery. According to the research, interventions in the built form could be applied to address these issues. The focus of this study was on the construction aspect of the factors that contribute to the delay/problem. The primary aim for this study was to explore innovative prefabricated modular construction methods, proposed as alternatives to the construction of government subsidy housing in order to address housing demands in informal settlements. The research onion diagram was adopted and methodically followed as the research design for this study, whereby the data collection method that was adopted as part of the research onion was included a Desktop Survey and a Site Survey. The population and sample of this study comprised of a mixed group of participants, which were selected in accordance with the research attributes. The research findings indicate that the modular construction methods can indeed be used as an alternative to address some of the subsidy housing delivery problems. However, the challenge of any new innovative solution is to overcome end-user scepticism as resistance is inevitable. The research recommendation is for this research work to be taken to the next phase which would involve simulations of life size experimental models of these proposed innovative methods of construction, to further assess the viability of these proposed construction methods, before they may be implemented.
- Full Text:
- Date Issued: 2020
Mass housing delivery in addressing housing demand in eThekwini Municipality in KwaZulu-Natal
- Authors: Phiri, Mkhehleni Collen
- Date: 2020
- Subjects: Housing development -- South Africa -- eThekwini Municipality Metropolitan
- Language: English
- Type: Thesis , Masters , MSBE
- Identifier: http://hdl.handle.net/10948/49562 , vital:41736
- Description: This research involved studying and understanding the effectiveness and utility of the mass housing delivery approach to reduce housing demand in the eThekwini Municipality. The study employed a qualitative research approach incorporated with the case study method utilising questionnaires consisting of open and closed ended questions administered to ward councillors. Interviews were conducted with stakeholders involved with low-cost housing. Both structured and unstructured interview techniques were employed. It was found that most people migrate to the city to get closer to workplaces; fast tracking rental accommodation will assist in reducing housing demand. Involvement of community leaders like ward councillors in addressing community needs is essential. Availability of suitable land for housing heavily influences service delivery, government to source more land and make it available for housing. The limited available land can be fully utilised by constructing multi-storey buildings to accommodate more households. It was found that there is a lack of stakeholder involvement and participation in the design and planning of low-cost houses. Government to keep a proper register of people issued with government housing units. Monitoring and follow up during construction and after the handover of the houses found to be lacking on government officials. Eradication of corruption in all stakeholders and departments involved in housing delivery processes will show positive results in the housing sector. Transparency in the housing unit’s allocation is required to ensure proper allocation to needy and deserving beneficiaries.
- Full Text:
- Date Issued: 2020
- Authors: Phiri, Mkhehleni Collen
- Date: 2020
- Subjects: Housing development -- South Africa -- eThekwini Municipality Metropolitan
- Language: English
- Type: Thesis , Masters , MSBE
- Identifier: http://hdl.handle.net/10948/49562 , vital:41736
- Description: This research involved studying and understanding the effectiveness and utility of the mass housing delivery approach to reduce housing demand in the eThekwini Municipality. The study employed a qualitative research approach incorporated with the case study method utilising questionnaires consisting of open and closed ended questions administered to ward councillors. Interviews were conducted with stakeholders involved with low-cost housing. Both structured and unstructured interview techniques were employed. It was found that most people migrate to the city to get closer to workplaces; fast tracking rental accommodation will assist in reducing housing demand. Involvement of community leaders like ward councillors in addressing community needs is essential. Availability of suitable land for housing heavily influences service delivery, government to source more land and make it available for housing. The limited available land can be fully utilised by constructing multi-storey buildings to accommodate more households. It was found that there is a lack of stakeholder involvement and participation in the design and planning of low-cost houses. Government to keep a proper register of people issued with government housing units. Monitoring and follow up during construction and after the handover of the houses found to be lacking on government officials. Eradication of corruption in all stakeholders and departments involved in housing delivery processes will show positive results in the housing sector. Transparency in the housing unit’s allocation is required to ensure proper allocation to needy and deserving beneficiaries.
- Full Text:
- Date Issued: 2020