The identification of operations strategies based on business principles that will enhance the public sector's ability to retain its client departments

Title: The identification of operations strategies based on business principles that will enhance the public sector's ability to retain its client departments
Creator: Davids, Shahied
Subject: Eastern Cape (South Africa) -- Public Works Department
Subject: Customer services
Date Issued: 2001
Date: 2001
Type: Thesis
Type: Masters
Type: MTech
Identifier: vital:10941
Identifier: http://hdl.handle.net/10948/d1006192
Identifier: Eastern Cape (South Africa) -- Public Works Department
Identifier: Customer services
Description: The research problem addressed in this study was to identify operational strategies that will enhance the ability of National Public Works Department (NPWD) of the Eastern Cape to retain its Client Departments. Privatisation has lead to performance management becoming essential to satisfy the client departments needs and requirements. In order to identify operational strategies which will enhance NPWD’s operation’s performance, questionnaires with relevant operation questions were used as well as a brain-writing session. The findings of the literature survey clearly highlight the specific areas where attention is required for improvements.
Format: 116 leaves
Format: pdf
Publisher: Port Elizabeth Technikon
Publisher: Faculty of Management
Language: English
Rights: Nelson Mandela Metropolitan University

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