- Title
- Factors driving the staff turnover in the motor retail industry
- Creator
- Monakali, Phatuxolo
- Subject
- Labor turnover -- South Africa
- Subject
- Job satisfaction -- South Africa Employee motivation -- South Africa Motor vehicle industry -- Employees -- South Africa
- Date Issued
- 2019
- Date
- 2019
- Type
- Thesis
- Type
- Masters
- Type
- MBA
- Identifier
- http://hdl.handle.net/10948/42008
- Identifier
- vital:36617
- Description
- Organisations in large have been featured by large competition and this necessitates that organisations continuously improve on their competitive advantage in order to capture and retain market share. This is no different from whether the organisation render services or sell products. Employees become key in assisting organisations to ensure that they deliver quality services or products to these customers, as they are mostly the ones that liaise with these customers. Attracting and retaining employees that are able to identify the needs of the customer and deliver the products and services to the customer’s satisfaction is one of the ways to improve the competitive advantage. Staff turnover becomes an important matter that needs to be understood together with the factors that drive the staff turnover. The aim of this research is to assist organisations to improve the retention rate of quality employees by investigating the factors that drives staff turnover and provide recommendations to avoid it. This research is specifically looking at the staff turnover at the motor car dealership level of the motor retail industry focusing on human resource management, management styles, organisational culture and remuneration as the key pre-identified drivers of high staff turnover. A quantitative research, consisting of online mail survey was conducted amongst sixty (60) people who voluntarily resigned from a motor retail group named company A in the Eastern Cape. The key findings indicated that management styles, organisational culture and remuneration were found to be the significant factors that drive the staff turnover at the dealership level of the motor retail industry. Recommendations were made to management to develop policies and procedures to address the factors in order to reduce the staff turnover.
- Format
- viii, 98 leaves
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela University
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| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Phatuxolo Monakali.pdf | 2 MB | Adobe Acrobat PDF | View Details Download |