- Title
- A framework to enhance Information and Communication Technology (ICT) readiness for business continuity at the South African Revenue Services (SARS)
- Creator
- Mathase, Euphodia
- Subject
- Internet in public administration -- Taxation -- South Africa Electronic commerce -- Government policy -- South Africa
- Date Issued
- 2020
- Date
- 2020
- Type
- Thesis
- Type
- Masters
- Type
- MPhil
- Identifier
- http://hdl.handle.net/10948/49496
- Identifier
- vital:41726
- Description
- Many organisations, especially public sector organisations, are required to ensure that they are able to continue with their operation in cases of major disasters that affect the organisations. In the same light, the South African Revenue Services (SARS), being a quasi-government organisation, faces a similar phenomenon. The main purpose of conducting this research was to explore a problem in depth that was identified at the SARS. SARS does not have a comprehensive business continuity plan. The study therefore examined possible techniques or actions for ensuring information and communication technology (ICT) readiness and business continuity, explored various frameworks and policy documents which will assist public entities with readiness for business continuity, and identified frameworks that will assist SARS in implementing an effective ICT readiness for business continuity. The study adopted the design science research approach and aspects of design science research in information systems. Data gathered through the questionnaire instrument was used to design a framework that can be adopted at SARS to enhance ICT readiness for business continuity. The research findings show the importance of effective business continuity management (BCM) and a framework that can be used to implement an effective BCM.
- Format
- xi, 85 leaves
- Format
- Publisher
- Nelson Mandela Metropolitan University
- Publisher
- Faculty of Engineering, the Built Environment and Technology
- Language
- English
- Rights
- Nelson Mandela Metropolitan University
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NMU School of Information and Communication Technology
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Mathase, E.pdf | 3 MB | Adobe Acrobat PDF | View Details Download |