Human capital of financial planners and value creation in South African financial planning businesses

Palframan, Jaqueline birgitta

Title: Human capital of financial planners and value creation in South African financial planning businesses
Creator: Palframan, Jaqueline birgitta
Subject: Human capital -- South Africa
Subject: Corporations--Finance
Date Issued: 2022-04
Date: 2022-04
Type: Doctoral's theses
Type: text
Identifier: http://hdl.handle.net/10948/58123
Identifier: vital:58582
Description: Improved healthcare enables people to live longer and thus spend more time in retirement than ever before. In addition, South Africans have a low propensity to save and invest, resulting in the danger of them living longer than their finances permit. The financial planning industry is also experiencing the technological automation of many transactional services, which could make the “traditional” role of financial planners redundant. Furthermore, financial planning businesses are prone to failure, especially during the start-up phase. As such, appropriate business management strategies, especially those relating to human capital, are critical to facilitate the effective development of financial planning businesses and which will enable financial planners to better engage with existing and new clients, resulting in creating more value creation for their financial planning businesses and benefitting the South African economy at large. It is a well-known fact that people who engage with a financial planner report better outcomes in terms of financial and general well-being than those who approach financial planning with a “do-it-yourself” mindset, which further emphasises why the longevity of financial planning businesses in South Africa is important. To date, however, limited academic research has been conducted on the influence of financial planners’ human capital on value creation in their financial planning businesses. Furthermore, although research in the financial planning field is growing, previous research has mostly focused on areas pertaining to financial advice, the financial planning process and products used in financial planning, rather than on the creation of profitable businesses or on how to create value within these businesses. Against this background, the primary objective of this study is to investigate the influence of selected Human capitals of financial planners on value creation in South African financial planning businesses. More specifically, the study investigates the influence of the independent variables of Social capital (measured individually in terms of its sub-categories, Relational social capital, Network social capital and Cognitive social capital), Entrepreneurial capital and Psychological capital on the dependent variables (Perceived financial value creation and Perceived non-financial value creation). v Based on the primary objective and research questions of the study, as well as the assumptions of the researcher, this study was positioned in the positivistic research paradigm and a deductive approach to theory development was adopted. The purpose of the study was explanatory, and a mono-method, quantitative methodological approach was selected. A survey strategy using a cross-sectional approach was undertaken and a measuring instrument in the form of an online questionnaire was developed to gather the data required. After undertaking a pilot study, the electronic link to the covering letter and online questionnaire was sent to potential respondents identified through the convenience and snowball sampling techniques. The data collection yielded 360 usable responses from South African financial planners on which to undertake the statistical analysis. Data analysis ensued to investigate the hypothesised relationships between the independent and dependent variables. A confirmatory factor analysis (CFA) was performed on each of the factors that made up the measurement models. These CFAs were compared to the various goodness-of-fit indices and then validity and reliability assessments of the factors were conducted to confirm the suitability of the measuring instrument. Thereafter, Cronbach’s alpha coefficients, average variance extracted (AVE) estimates and squared correlations between the constructs were reported. The hypothesised model was confirmed based on these analyses. Descriptive statistics and correlation results on the dependent and independent variables were then reported. Structural equation modelling (SEM) was used as the statistical technique to test the significance of the hypothesised direct and moderating relationships. The results confirmed a direct, significant relationship between all the independent variables, namely, Social capital (measured individually in terms of its sub-categories, Relational social capital, Network social capital and Cognitive social capital), Entrepreneurial capital and Psychological capital, and the dependent variables (Perceived financial value creation and Perceived non-financial value creation). Regarding the hypothesised moderating influence of Social capital on the relationships between the independent variables Entrepreneurial capital and Psychological capital, and the dependent variables, it was found that only Relational social capital and Network social capital moderated the relationship between Psychological capital and Perceived financial value creation. vi This study has contributed to the body of knowledge of financial planning in general, as well as how the human capital of financial planners influences both financial and non-financial value creation in financial planning businesses. Practical recommendations were made that could enhance financial planners’ value creation in financial planning businesses, which, in turn, would influence the sustainability of these important businesses.
Description: Thesis (PhD) -- Faculty of Business and Economic science, 2022
Format: computer
Format: online resource
Format: application/pdf
Format: 1 online resource (xxii, 227 pages)
Format: pdf
Publisher: Nelson Mandela University
Publisher: Faculty of Business and Economic science
Language: English
Rights: Nelson Mandela University
Rights: All Rights Reserved
Rights: Open Access

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