- Title
- Assessment of the implementation of performance management system at Mnquma Local municipality of the Eastern Cape Province
- Creator
- Mbiko, Khanyiso Livingstone
- Subject
- Performance -- Management
- Subject
- Personnel management
- Date Issued
- 2008-12
- Date
- 2008-12
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10353/24165
- Identifier
- vital:62439
- Description
- The intention of this study was to assess the implementation of performance management system at the Mnquma local municipality. The municipality of Mnquma has in the past been plagued by service delivery challenges and thus the study sought to ascertain whether the challenges could be attributed to the failures of the performance management system within the municipality. It became apparent from the literature review that for any local municipality to play a meaningful role in ensuring that South Africa achieves the goal of becoming a developmental state, capable of confronting service delivery challenges, there needs to be a proper implementation of the performance management system. The study was also aimed at identifying the factors that support or hinder the implementation of the performance management system within the Mnquma local municipality. In order to achieve this objective, scheduled interviews were conducted with various respondents in the municipality. The respondents included the councilors from the four political parties comprising the municipality council, municipal manager and the rest of the Section 57 managers. The key findings that emerged from the data collected, was that the implementation of the performance management system has not been successful. It is also became apparent that there are brewing political tensions that are likely to affect the political stability of the municipality. In addition, it was also evident that there was a minimal or lack of involvement of the local communities in the municipal affairs such as the development of the Municipal Key Performance Indicators. It would therefore be critical important for the management of the Mnquma local municipality to take into account the results of this study and its recommendations so as to ensure that there is a proper implementation of the performance management system within the municipality.
- Description
- Thesis (MPA) -- Faculty of Management and Commerce, 2008
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (vii, 63 pages)
- Format
- Publisher
- University of Fort Hare
- Publisher
- Faculty of Management and Commerce
- Language
- English
- Rights
- rights holder
- Rights
- All Rights Reserved
- Rights
- Open Access
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Collections
UFH Department of Public Administration
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Mini Dissertation-Khanyiso Mbiko.pdf | 7 MB | Adobe Acrobat PDF | View Details Download |