- Title
- Total quality management as a tool towards improving Eastern Cape’s department of public works construction
- Creator
- Mancotywa, Luyolo
- Subject
- South Africa. Department of Public Work
- Subject
- Public buildings -- South Africa -- Maintenance and repair
- Subject
- Construction industry -- South Africa -- Eastern Cape
- Subject
- Project management Total quality management
- Date Issued
- 2024-04
- Date
- 2024-04
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/64623
- Identifier
- vital:73773
- Description
- There have been numerous claims regarding how quality management systems facilitate the implementation of Total Quality Management (TQM) among Government Implementing Agents, particularly within the Eastern Cape Department of Public Works and Infrastructure. However, the success rate of TQM implementation in ECDPW projects varies. This study aims to investigate the implementation of TQM within these construction projects. Additionally, five secondary objectives were established to further this investigation. Utilizing a quantitative research approach, data obtained from a semi-structured questionnaire survey was analyzed. The analysis was based on responses from 44 out of 50 questionnaires distributed. Implications: The practical implication of this study lies in identifying the implementation of TQM among Governmental Implementing Agents, particularly within the Eastern Cape Department of Public Works, and understanding the challenges they encounter. The theoretical implications encompass contributing to existing studies that validate quality comprehensively within ECDPW construction projects and suggesting ways they can effectively implement TQM across their processes. The research findings confirmed the challenges and difficulties experienced during the various phases—pre-construction, construction, and post-construction—of projects managed by the Eastern Cape’s Department of Public Works. It was evident that Total Quality Management lacks robust implementation within ECDPW construction projects, directly impacting project quality and the effective execution of quality management systems. A key limitation of this study is the absence of data collection on the professional backgrounds and years of experience of the study participants. During pilot testing, it was found more suitable to identify job roles rather than professional backgrounds.
- Description
- Thesis (MSc) -- Faculty of Engineering, the Built Environment and Technology, School of Built Environment and Civil Engineering, 2024
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (xv, 103 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Engineering, the Built Environment, and Technology
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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NMU School of the Built Environment
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Mancotywa, L.pdf | 3 MB | Adobe Acrobat PDF | View Details Download |