- Title
- Guidelines towards the use of virtual consultation in primary healthcare
- Creator
- Ndome Ndame, Evelyne Alexandra
- Subject
- Telecommunication in medicine
- Subject
- Medicine -- Communication systems
- Subject
- Health services administration -- Information technology
- Date Issued
- 2024-04
- Date
- 2024-04
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/64728
- Identifier
- vital:73872
- Description
- In an environment of expanding demand on the healthcare system to provide equitable, accessible, and safe healthcare, the use of information and communication technology (ICT) is one of the strategies identified to fulfil such expectations. To make this achievable, ICTs are integrated in healthcare using telehealth, which permits the provision of remote healthcare by using virtual health technologies. One domain of telehealth which permits remote care is virtual consultations. It is an important tool in the healthcare industry used to promote access to healthcare services, especially for elderly people or people with disabilities, those suffering from chronic diseases such as cardiovascular disease, diabetes, and hypertension, among others, and for people in rural and underserved communities. This is possible using videoconferencing technology, telephone consultations, email, or instant messaging. Virtual consultations are becoming an integral part of the healthcare industry all over the world, and it is important to understand how to make use of them to promote healthcare access. The purpose of this study was to create guidelines to assist primary health care professionals in the most effective ways of using virtual consultations to improve access to essential health care services. As such, the objectives governing this study were to identify the role that virtual consultations play in healthcare, to investigate the factors that impact the use of virtual consultations, to review the existing guidelines on virtual consultations, as well as to identify the requirements needed for virtual consultations. This research followed several aspects to guide the methodology of this study. The research process governing this research was the design science research process. The research made use of literature reviews, argumentation, and a survey for data collection as well as a qualitative content analysis to analyse the data. The data collection consisted of 32 survey responses, which aided in the identification of the factors impacting the use of virtual consultations. The results showed that virtual consultations are utilised for various aspects of care delivery, but face-to-face consultations are still the first choice of consultation.
- Description
- Thesis (MIT) -- Faculty of Engineering, the Built Environment and Technology, School of Information Technology, 2024
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (xi, 186 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Engineering, the Built Environment, and Technology
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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Collections
NMU School of Information and Communication Technology
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Ndome Ndame, EA.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |