- Title
- A comparative study on Staff Retention in South Africa’s multinational banking corporations and micro-lenders
- Creator
- Carolus, Chris Mario Periandros
- Subject
- Employee retention -- South Africa
- Subject
- Employee motivation -- South Africa
- Subject
- Job satisfaction -- South Africa
- Date Issued
- 2017-04
- Date
- 2017-04
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/66434
- Identifier
- vital:75319
- Description
- The financial industry has changed rapidly over the past decade with competition being ferocious in the South African market. Traditionally most competition was among the four major banks, being ABSA, Nedbank, First National Bank and Standard Bank; however various small to medium micro-lenders, such as Capitec Bank, have grown more rapidly than the four major banks. These are the banks against which Multinational Corporations compete for products, services as well as employees. Staff employed in sales plays a critical role in any organisation and once that person leaves the organisation, productivity levels are set to be impacted along with margins on which banks are competing. It is thus of great importance for banks to pay close attention to staff retention in their respective organisations. Employees are viewed as the most important resource within any business, as firms are set to ensure a competitive advantage to remain profitable and cope with adversities that the global economy might present. The objective of this research was to establish whether the aspects of staff retention in Multinational Banking Corporations in South Africa differ from Micro- lenders locally. To ensure the objective was achieved, a literature review was conducted to understand the concepts that influence aspects of staff retention. Secondly, based on these aspects, a quantitative questionnaire was designed to obtain staff responses to the aspects of staff retention. The primary findings from the study indicate that the aspects of staff retention do indeed differ between Micro-lenders and Multinational Banking Corporations. Some of the main differences that were uncovered by the study occurred around transparency from leadership, lack of ability to develop talent and working conditions. Overall most respondents from Micro-lenders appear to be happier than respondents in Multinational Banking Corporations. The above factors are set to contribute significantly towards staff retention challenges for Multinational Banking Corporations, where employees are more disengaged, and that influences productivity negatively.
- Description
- Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2017
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (XXX pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela Metropolitan University
- Rights
- All Rights Reserved
- Rights
- Open Access
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- Visitors: 80
- Downloads: 3
Collections
NMMU Business School
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Chris Mario Periandros Carolus.pdf | 2 MB | Adobe Acrobat PDF | View Details Download |