- Title
- ISO 9001 certification as a catalyst for enhancing product quality at a manufacturing plant in Gqeberha
- Creator
- Runesu, Mashoko
- Subject
- ISO 9001 Standard
- Subject
- Quality control -- Standards
- Subject
- Quality of products
- Date Issued
- 2024-12
- Date
- 2024-12
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/69925
- Identifier
- vital:78243
- Description
- This research explores the role of ISO 9001 certification as a catalyst for enhancing product quality at a manufacturing plant in Gqeberha. ISO 9001, an internationally recognised standard for quality management systems, provides a framework for consistent product quality and continuous improvement. While prior studies have shown that ISO 9001 certification creates a signalling effect, attracting customers by projecting an image of high product quality, the impact of this certification on actual product quality remains unclear. This study addresses this gap by investigating the variables necessary to enhance product quality through ISO 9001 implementation in a manufacturing context. The research seeks to answer the question: What variables should be incorporated in the implementation of ISO 9001 certification to improve product quality in a manufacturing company in Gqeberha? Specifically, the study focuses on the influence of four ISO 9001 principles, namely customer focus, leadership, engagement of people, and improvement, on product quality. A pragmatic research philosophy was adopted, utilising a quantitative approach to better understand the relationship between these principles and product quality. Both literature review and empirical results confirm that all four principles significantly impact product quality with a unit change in any of these principles or variables resulting in a 0,550-to-0,721-unit changes in product quality. Based on these results, the study recommends that companies accredited to ISO 9001 standard should integrate these principles into their daily operations. If the ISO 9001 standard is implemented with emphasis on following these guiding principles, a company will not only achieve and sustain improvements in product quality, but this can be a valuable strategic tool for competitiveness in the global marketplace.
- Description
- Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (185 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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- Visitors: 50
- Downloads: 40
Collections
NMU Business School
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | RUNESU, M.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |