Factors that influence warranty costs at Volkswagen South Africa

Blignaut, Bevan Hyron

Title: Factors that influence warranty costs at Volkswagen South Africa
Creator: Blignaut, Bevan Hyron
Subject: Warranty
Subject: Automobile industry and trade -- South Africa
Subject: Total quality management
Subject: Quality assurance
Date Issued: 2013
Date: 2013
Type: Thesis
Type: Masters
Type: MTech
Identifier: vital:8944
Identifier: http://hdl.handle.net/10948/d1013088
Description: Driving a vehicle while it is within the warranty period provide customers with assurance that should a failure occur on the vehicle, there would be no financial obligation for the customer to repair the vehicle. For the manufacturer, it is a huge financial obligation to repair or replace components that fail on the vehicle. The research conducted in this study explores and identifies the main reasons for high warranty costs as well as the reasons that do not influence high warranty costs at VWSA. The purpose of this research is to provide VWSA with a potential starting point to reduce warranty costs and increase profits. The study revealed that the main cause of high warranty costs at VWSA was related to the quality of vehicles. By improving the quality of vehicles produced, VWSA could reduce a significant portion of the warranty costs it spends each year. With reduced warranty costs, VWSA could increase the warranty period and thereby attract more customers to purchase VW products. In a cutthroat automotive industry, this would ensure a competitive advantage over rivals; maintain longevity, increase profits and continued success.
Format: xiii, 109 leaves
Format: pdf
Publisher: Nelson Mandela Metropolitan University
Publisher: Faculty of Business and Economic Sciences
Language: English
Rights: Nelson Mandela Metropolitan University

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