- Title
- Registered nurses’ experiences of trust in the workplace in Eastern Cape public hospitals
- Creator
- Holland, Ashleigh Simone
- Subject
- Teams in the workplace -- South Africa -- Eastern Cape
- Subject
- Communication in organizations Trust
- Date Issued
- 2020
- Date
- 2020
- Type
- Thesis
- Type
- Masters
- Type
- MA
- Identifier
- http://hdl.handle.net/10948/50579
- Identifier
- vital:42255
- Description
- Trust is fundamental to building and maintaining positive relationships and leads to favourable outcomes for teams and organisations. Research focusing on trust has gained popularity in recent years as researchers seek to gain an understanding and insight into this concept. The importance of examining trust from both perspectives of the organisational dyad (employer-employee) is emphasised, yet much of the research focuses on the employer’s perspective. The researcher identified a gap in trust literature pertaining to the nursing work environment and sought to examine this phenomenon from the employees’ perspective, with an emphasis on both horizontal and vertical trust relationships. Therefore, the aim of the study was to explore and describe trust experiences of registered nurses working in general wards in public hospitals of the Nelson Mandela Bay Health District (NMBHD). The study employed a qualitative, phenomenological design and was exploratory and descriptive in nature to gain insight into and depict the lived experiences of trust between participants and their peers and between participants and their superiors and subordinates. Sampling was purposive, and 14 individual, semi-structured, face-to-face interviews were conducted so that participants could describe their experiences of the phenomenon under investigation in their own words. The data was analysed using Renata Tesch’s data coding and analysis technique. Three themes emanated from the data, namely: (1) Influence of connected and caring relationships on trust among registered nurses; (2) Influence of professional competence on trust among registered nurses; and (3) Influence of values on trust among registered nurses. The findings revealed that trust or the lack of trust is a critical component underpinning the variety of relationships that exist in the general ward hospital environment. Furthermore, for registered nurses, the competence or lack of competence of colleagues serves to instil or undermine trust among one another. In addition, owing to the nature of the profession, registered nurses place a great emphasis on values, especially as these relate to patient care, and the presence or absence of these values serve to build or undermine trust among registered nurses. It is evident that trust needs to be present in order to enhance interpersonal relationships among registered nurses (and other colleagues) and thereby maintain or enhance quality patient care. Hence, the study revealed that trust is a complex phenomenon, particularly in the hospital setting, and experiences and perceptions of trust differ among registered nurses. The findings highlighted the need for management to find ways of nurturing and building trust among registered nurses themselves and between registered nurses and their health worker colleagues.
- Format
- xiii, 253 leaves
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela University
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NMU School of Industrial Psychology and Human Resources
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Holland, S.pdf | 4 MB | Adobe Acrobat PDF | View Details Download |