- Title
- A model for enhancing employee engagement in private emergency medical doctors
- Creator
- Leeching, Jonray Kevin
- Subject
- Medical economics -- South Africa Employee health promotion
- Subject
- Emergency medicine Medical care -- South Africa
- Date Issued
- 2013
- Date
- 2013
- Type
- Thesis
- Type
- Masters
- Type
- MBA
- Identifier
- http://hdl.handle.net/10948/47925
- Identifier
- vital:40453
- Description
- Since the beginning of the millennium there has been a drive by organisations to achieve more with fewer resources. This has been heightened further by the global financial recession which has both direct and indirect effects on South Africa. Employee engagement has now become a critical business issue as the economic landscape becomes increasingly turbulent and organisations need coherent strategies to maintain their competitive advantages. Employee engagement is a business management concept that is particularly relevant to organisations that leverage off human capital and involves the maximising of individual commitment to and satisfaction with work. When the current healthcare environment is taken into consideration, with its dire shortage of medical doctors, a human resources scheme that has employee engagement at its heart must be considered an imperative by medical organisations. Upon embarking on the research into the topic it became evident that there was a scarcity of investigations into employee engagement as it applied to physicians. The purpose of this treatise, then, is to examine the key drivers of employee engagement in emergency medicine doctors and develop an engagement model that can be used by organisations to enhance this positive psychological state for their good, the good of the medical doctor and, in due course, for their patients. In order to achieve this goal a thorough literature review was performed which drew on both academic and practitioner sources of information into the concepts of employee, knowledge worker and physician engagement. This led to the development of a hypothesised model which was tested using rigorous measures incorporating questionnaire-style, quantitative data collection and statistical analysis. The results of the research show that communication; work-life; company alignment; growth and development; recognition and reward; management support; autonomy; and mission and purpose are all closely associated with the construct of employee engagement. Work-life and company alignment, in particular, were shown to have direct positive associations with the concept and are postulated to be key areas for emergency medical organisations to focus their attentions in the quest for engaged and motivated doctors. Ultimately, employee engagement is shown to be valuable, measurable and actionable. The devised model for employee engagement in emergency medical doctors can be utilised in the harnessing of physicians hearts and minds to the work that they love doing and the organisations that they love doing it for. This is a win-win result for all of the important stakeholders of healthcare in South Africa.
- Format
- xix, 164 leaves
- Format
- Publisher
- Nelson Mandela Metropolitan University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela Metropolitan University
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| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | JONRAY KEVIN LEECHING.pdf | 3 MB | Adobe Acrobat PDF | View Details Download |