- Title
- The effectiveness of employee assistance programme and its contribution in the improvement of employee productivity in the Department of Health, OR Tambo District : a case study of forensic pathology laboratory
- Creator
- Siyangaphi, Thembinkosi
- Subject
- Employee assistance programs -- South Africa -- Eastern Cape Labor productivity Employee motivation -- South Africa -- Eastern Cape
- Date Issued
- 2018
- Date
- 2018
- Type
- Thesis
- Type
- Masters
- Type
- Public Health
- Identifier
- http://hdl.handle.net/10353/10542
- Identifier
- vital:35603
- Description
- The Employee Assistance Programme (EAP) is a programme used by organizations to address problems related to drug addiction, stress and family problems, aimed at enhancing both work productivity and promoting high morale among the workers. The employees in the Department of Health (DoH) are faced with many challenges which affect them, personally, and their output at work. The OR Tambo District is currently faced with high levels of absenteeism, stress, low morale amongst health staff members, resulting in most employees resigning from the service. Others die due to ill health caused by high levels of stress and depression. Some employees are being dismissed for unethical behaviour, which include, among other things, alcohol and drug abuse and abuse of state resources, non-performance and absenteeism. Furthermore, due to the shortage of staff which results in a very high workload for the incumbents, some employees experience burnout, stress, depression and exhaustion. The main objective of the study was to assess the effectiveness of the Employee Assistance Programme among OR Tambo health workers in order to improve their work productivity and performance. The study applied a descriptive, quantitative design. The target population were all employees in the Forensic Pathology Laboratory in OR Tambo District and the sample included Managers, FPOs, Supervisors and General Assistants. The questionnaire was used to collect data. The major findings of the study demonstrated that most workers are dissatisfied with their personal growth and development in the organization. Furthermore, the results indicate that respondents are not satisfied with the decision space in their job functions, salary and benefits. The findings of this study demonstrated that most employees of the Department of Health experienced health, emotional and financial problems relating to alcohol and drug abuse, stress and work overload in their workplace. The study shows that the managers referred their employees for cases related to poor performance, absenteeism, alcohol and drug abuse, tiredness, employee and health problems; changes which were noticeable after referral. One of the major conclusions and recommendations that have been drawn in this study is that EAP is a good programme in terms of its contribution to work productivity of employees, however, it needs to be marketed and services should be utilized effectively.
- Format
- 58 leaves
- Format
- Publisher
- University of Fort Hare
- Publisher
- Faculty of Health Sciences
- Language
- English
- Rights
- University of Fort Hare
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| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Final Corrected T.D. Siyangaphi dissertation - OCtober 2018 Amended.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |