An investigation of a framework for the implementation of service management in the information and communication technology sector
- Authors: Benyon, Robert Victor
- Date: 2006
- Subjects: Support services (Management) , Service industries -- Management , Information technology -- Management , Management information systems , Communication in management
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:1137 , http://hdl.handle.net/10962/d1002766 , Support services (Management) , Service industries -- Management , Information technology -- Management , Management information systems , Communication in management
- Description: Service Management (SM) is an integrated, cyclical and collaborative approach to the management of service requirements and levels. It involves the definition of client expectations, the satisfying of those expectations and the perpetual refining of the business agreement (Sturm 2001). SM in the ICT sector is a comprehensive process that extends beyond the development of Service Agreements (SAs). A number of identifiable steps constitute the progressive implementation of a managed services environment, the key components of which are a readiness to provide services, the accurate elicitation, management and satisfying of client requirements and the continual improvements to the business relationship. Unfortunately, a number of SM initiatives fail. These failures can be attributed to a lack of SM understanding, the absence of a fully implemented SM strategy, poor communication and people issues. This research describes an investigation of SM implementation. A number of recognised frameworks are explored and critically analysed. The common strengths of these frameworks and the results of an exploratory pilot study are used to construct an SM implementation framework. This framework is then tested empirically by means of an online survey, and revised in the light of the results of this survey. The framework comprises two distinct phases, namely a Foundation phase and a Managed Services phase. The Foundation phase comprises 8 critical preparatory activities that take a service provider to state of readiness to provide and manage ICT services. The Managed Services phase comprises 5 key cyclical steps for the management of ICT services, including Planning, Analysis, Design, Implementation and Review.
- Full Text:
- Date Issued: 2006
- Authors: Benyon, Robert Victor
- Date: 2006
- Subjects: Support services (Management) , Service industries -- Management , Information technology -- Management , Management information systems , Communication in management
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:1137 , http://hdl.handle.net/10962/d1002766 , Support services (Management) , Service industries -- Management , Information technology -- Management , Management information systems , Communication in management
- Description: Service Management (SM) is an integrated, cyclical and collaborative approach to the management of service requirements and levels. It involves the definition of client expectations, the satisfying of those expectations and the perpetual refining of the business agreement (Sturm 2001). SM in the ICT sector is a comprehensive process that extends beyond the development of Service Agreements (SAs). A number of identifiable steps constitute the progressive implementation of a managed services environment, the key components of which are a readiness to provide services, the accurate elicitation, management and satisfying of client requirements and the continual improvements to the business relationship. Unfortunately, a number of SM initiatives fail. These failures can be attributed to a lack of SM understanding, the absence of a fully implemented SM strategy, poor communication and people issues. This research describes an investigation of SM implementation. A number of recognised frameworks are explored and critically analysed. The common strengths of these frameworks and the results of an exploratory pilot study are used to construct an SM implementation framework. This framework is then tested empirically by means of an online survey, and revised in the light of the results of this survey. The framework comprises two distinct phases, namely a Foundation phase and a Managed Services phase. The Foundation phase comprises 8 critical preparatory activities that take a service provider to state of readiness to provide and manage ICT services. The Managed Services phase comprises 5 key cyclical steps for the management of ICT services, including Planning, Analysis, Design, Implementation and Review.
- Full Text:
- Date Issued: 2006
Azigbo
- Gnaore Djimi (vocals, creator), Gnaore Djimi The Best (album title), Showbiz
- Authors: Gnaore Djimi (vocals, creator) , Gnaore Djimi The Best (album title) , Showbiz
- Date: 2000
- Subjects: Popular music , Popular music--Africa, West , Africa Cote d'Ivoire Abidjan f-iv
- Language: French
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/128902 , vital:36189 , International Library of African Music, Rhodes University, Grahamstown, South Africa , SDC17-03
- Description: Ivorian popular song in the Polihet style that is based on the traditional sounds, gestures and heritage of Niamboua people who live in the southwest reagion of Cote d'Ivoire. Polihet is performed at funerals, baptisms,weddings with the themes of love, hate, death and peace
- Full Text: false
- Date Issued: 2000
- Authors: Gnaore Djimi (vocals, creator) , Gnaore Djimi The Best (album title) , Showbiz
- Date: 2000
- Subjects: Popular music , Popular music--Africa, West , Africa Cote d'Ivoire Abidjan f-iv
- Language: French
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/128902 , vital:36189 , International Library of African Music, Rhodes University, Grahamstown, South Africa , SDC17-03
- Description: Ivorian popular song in the Polihet style that is based on the traditional sounds, gestures and heritage of Niamboua people who live in the southwest reagion of Cote d'Ivoire. Polihet is performed at funerals, baptisms,weddings with the themes of love, hate, death and peace
- Full Text: false
- Date Issued: 2000
Bidi Djehoua
- Gnaore Djimi (vocals, creator), Gnaore Djimi The Best (album title), Showbiz
- Authors: Gnaore Djimi (vocals, creator) , Gnaore Djimi The Best (album title) , Showbiz
- Date: 2000
- Subjects: Popular music , Popular music--Africa, West , Africa Cote d'Ivoire Abidjan f-iv
- Language: French
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/129014 , vital:36204 , International Library of African Music, Rhodes University, Grahamstown, South Africa , SDC17-09
- Description: Ivorian popular song in the Polihet style that is based on the traditional sounds, gestures and heritage of Niamboua people who live in the southwest reagion of Cote d'Ivoire. Polihet is performed at funerals, baptisms,weddings with the themes of love, hate, death and peace
- Full Text: false
- Date Issued: 2000
- Authors: Gnaore Djimi (vocals, creator) , Gnaore Djimi The Best (album title) , Showbiz
- Date: 2000
- Subjects: Popular music , Popular music--Africa, West , Africa Cote d'Ivoire Abidjan f-iv
- Language: French
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/129014 , vital:36204 , International Library of African Music, Rhodes University, Grahamstown, South Africa , SDC17-09
- Description: Ivorian popular song in the Polihet style that is based on the traditional sounds, gestures and heritage of Niamboua people who live in the southwest reagion of Cote d'Ivoire. Polihet is performed at funerals, baptisms,weddings with the themes of love, hate, death and peace
- Full Text: false
- Date Issued: 2000
Grahamstown : S.A.R. bus services operated from Grahamstown
- Authors: Watts, Hilstan Lett, 1929-
- Date: 1957
- Subjects: f-sa , 2 cm = 2000 yards 30.5595° S, 22.9375° E , Grahamstown (South Africa) Maps , Bus travel -- South Africa -- Grahamstown Graphs , South Africa History 1909-1961 , South Africa History 1836-1909
- Language: English
- Type: maps , digital maps , cartographic
- Identifier: http://hdl.handle.net/10962/121341 , vital:35001 , Cory Library for Humanities Research, Rhodes University Library, Grahamstown, South Africa , T654_diagram 6
- Description: Diagram 6 in the map album accompanying the thesis by Hilstan Lett Watts, "Grahamstown : a socio-ecological study of a small South African town", Rhodes University thesis, 1957. Map signed 1955. This diagram is based on a S.A.R. diagram and is not to scale. Bus service frequencies are for scheduled regular services only and are taken from the 1953 S.A.R. timetable (no. 150, 15th June 1953).
- Full Text: false
- Date Issued: 1957
- Authors: Watts, Hilstan Lett, 1929-
- Date: 1957
- Subjects: f-sa , 2 cm = 2000 yards 30.5595° S, 22.9375° E , Grahamstown (South Africa) Maps , Bus travel -- South Africa -- Grahamstown Graphs , South Africa History 1909-1961 , South Africa History 1836-1909
- Language: English
- Type: maps , digital maps , cartographic
- Identifier: http://hdl.handle.net/10962/121341 , vital:35001 , Cory Library for Humanities Research, Rhodes University Library, Grahamstown, South Africa , T654_diagram 6
- Description: Diagram 6 in the map album accompanying the thesis by Hilstan Lett Watts, "Grahamstown : a socio-ecological study of a small South African town", Rhodes University thesis, 1957. Map signed 1955. This diagram is based on a S.A.R. diagram and is not to scale. Bus service frequencies are for scheduled regular services only and are taken from the 1953 S.A.R. timetable (no. 150, 15th June 1953).
- Full Text: false
- Date Issued: 1957
Rhodes University Library Annual Report 2011 : acting Library Director’s Review
- Authors: Berger, Jeanne
- Date: 2012
- Language: English
- Type: Text
- Identifier: vital:7944 , http://hdl.handle.net/10962/d1011891
- Description: [From the Introduction] 2011 saw the consolidation of a number of changes to Library services implemented in 2010 as a result of the 2009 Review of the Library Services Division. These include: 1) Collection development operating as a collaborative effort between Library staff and the academic community. The Collection Development Policy also underwent a major revision and was approved by Senate in October as the “Collection Development and Management Policy and Guidelines”. 2) The Faculty Liaison Service – the librarians in these teams are now proactively liaising with academics, for example, playing a crucial role in collection development for the departments, ensuring that they spend their information resources grants, creating awareness of appropriate online information resources and offering information literacy workshops.
- Full Text:
- Date Issued: 2012
- Authors: Berger, Jeanne
- Date: 2012
- Language: English
- Type: Text
- Identifier: vital:7944 , http://hdl.handle.net/10962/d1011891
- Description: [From the Introduction] 2011 saw the consolidation of a number of changes to Library services implemented in 2010 as a result of the 2009 Review of the Library Services Division. These include: 1) Collection development operating as a collaborative effort between Library staff and the academic community. The Collection Development Policy also underwent a major revision and was approved by Senate in October as the “Collection Development and Management Policy and Guidelines”. 2) The Faculty Liaison Service – the librarians in these teams are now proactively liaising with academics, for example, playing a crucial role in collection development for the departments, ensuring that they spend their information resources grants, creating awareness of appropriate online information resources and offering information literacy workshops.
- Full Text:
- Date Issued: 2012
The zero-rating of certain professional services in terms of the Value-Added Tax Act
- Authors: Roberts, Tanya
- Date: 2013
- Subjects: South Africa. Value-Added Tax Act, 1991 , Tax exemption -- Law and legislation -- South Africa , Value-added tax -- Law and legislation -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:8968 , http://hdl.handle.net/10948/d1021006
- Description: The third sphere of government (Local Government) has been persistently clouded by unfavourable Annual Financial Statement (AFS) audit reports. This results in local government losing credibility and its stakeholders losing confidence in the institutions or municipalities. In-depth analysis of the root cause of this dilemma is an opportunity for the municipality to reorganise its house and redeem its dignity and credibility to its stakeholders through addressing the identified challenges. The importance of the study can be attributed to the need to investigate the root causes of unfavourable audit opinion and recommend possible remedies that can assist municipalities to improve their audit report outcomes which in turn will improve the confidence of its stakeholders. The primary objective of the study was to investigate variables that impact on the audit report outcomes on annual financial statements of the municipalities that are within Alfred Nzo District (AND) Jurisdiction, including Alfred Nzo District Municipality (ANDM). This was achieved through investigating the root causes of the audit report outcomes with specific focus on the relationship that exists between the management role and audit outcomes of the Alfred Nzo District Municipalities. This was measured by the municipality’s leadership, governance, internal controls and human capital management. Convenient sampling was used wherein 150 questionnaires (30 per municipality) were sent out to the selected employees in all the municipalities in the Alfred Nzo District. Out of the questionnaires that were sent out, 103 responses were received. These were analysed to draw findings, conclusion and recommendations. The empirical results of the study revealed that there is strong evidence that leadership, governance and human capital management have a positive influence on the municipality’s AFS audit report outcomes. It also revealed that there is overwhelming evidence that internal controls have a positive influence on the municipality’s AFS audit report outcomes. The study recommends how leadership, governance, internal controls and human capital management must be improved. It also provides future research recommendations to improve this study.
- Full Text:
- Date Issued: 2013
- Authors: Roberts, Tanya
- Date: 2013
- Subjects: South Africa. Value-Added Tax Act, 1991 , Tax exemption -- Law and legislation -- South Africa , Value-added tax -- Law and legislation -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:8968 , http://hdl.handle.net/10948/d1021006
- Description: The third sphere of government (Local Government) has been persistently clouded by unfavourable Annual Financial Statement (AFS) audit reports. This results in local government losing credibility and its stakeholders losing confidence in the institutions or municipalities. In-depth analysis of the root cause of this dilemma is an opportunity for the municipality to reorganise its house and redeem its dignity and credibility to its stakeholders through addressing the identified challenges. The importance of the study can be attributed to the need to investigate the root causes of unfavourable audit opinion and recommend possible remedies that can assist municipalities to improve their audit report outcomes which in turn will improve the confidence of its stakeholders. The primary objective of the study was to investigate variables that impact on the audit report outcomes on annual financial statements of the municipalities that are within Alfred Nzo District (AND) Jurisdiction, including Alfred Nzo District Municipality (ANDM). This was achieved through investigating the root causes of the audit report outcomes with specific focus on the relationship that exists between the management role and audit outcomes of the Alfred Nzo District Municipalities. This was measured by the municipality’s leadership, governance, internal controls and human capital management. Convenient sampling was used wherein 150 questionnaires (30 per municipality) were sent out to the selected employees in all the municipalities in the Alfred Nzo District. Out of the questionnaires that were sent out, 103 responses were received. These were analysed to draw findings, conclusion and recommendations. The empirical results of the study revealed that there is strong evidence that leadership, governance and human capital management have a positive influence on the municipality’s AFS audit report outcomes. It also revealed that there is overwhelming evidence that internal controls have a positive influence on the municipality’s AFS audit report outcomes. The study recommends how leadership, governance, internal controls and human capital management must be improved. It also provides future research recommendations to improve this study.
- Full Text:
- Date Issued: 2013
User satisfaction in academic libraries: a case study at Walter Sisulu University, Ibika Campus
- Authors: Cingo, Sindiswa
- Date: 2011
- Subjects: User satisfaction -- Academic libraries
- Language: English
- Type: Thesis , Masters , M Bibl
- Identifier: vital:18419 , http://hdl.handle.net/11260/d1006642
- Description: User satisfaction and library use are multidimensional concepts. The scope of every library as a service institution is to provide satisfaction to its users and to strive continuously for their betterment. The aim of this study is, therefore, to determine the satisfaction of users with library services at the circulation desk at Walter Sisulu University (WSU), Ibika Campus. The specific objectives of the study are as follows: To determine the levels of satisfaction of users, especially at the circulation desk; to determine the reasons for any dissatisfaction expressed by the users; to determine the use of databases by the users, and to determine how the Ibika Campus library is rated in general. In this study, a survey was used to determine the levels of satisfaction of users with library services. Questionnaires were distributed to hundred and twenty users, and ninety users responded to these. From the findings, it was clear that most of the respondents were in general satisfied with the library services at WSU, Ibika Campus. Dissatisfaction was expressed by approximately twenty percent of the respondents, because of various reasons which include library opening hours, noise level, temperature, photocopying facilities, the accuracy of the searches, including the use of OPAC. There were also some suggestions from the respondents that entail more staffing, training, expansion of the library building, twenty-four hour reading room facilities and more cubicles for senior students and staff. The expansion of the library building may reduce the noise level because there will be more space, and that will limit group discussions inside the library. Group discussions will be done outside the library in the suggested twenty-four hours reading room. In one of the recommendations, it is suggested that library management should provide ongoing training for all library staff. This will result in enhancement of services. The training will assist the circulation staff to possess excellent interpersonal skills together with a strong service orientation. Lastly, further research needs to be done on library satisfaction in terms of the problems that have been identified, for example, extension of the library building.
- Full Text:
- Date Issued: 2011
- Authors: Cingo, Sindiswa
- Date: 2011
- Subjects: User satisfaction -- Academic libraries
- Language: English
- Type: Thesis , Masters , M Bibl
- Identifier: vital:18419 , http://hdl.handle.net/11260/d1006642
- Description: User satisfaction and library use are multidimensional concepts. The scope of every library as a service institution is to provide satisfaction to its users and to strive continuously for their betterment. The aim of this study is, therefore, to determine the satisfaction of users with library services at the circulation desk at Walter Sisulu University (WSU), Ibika Campus. The specific objectives of the study are as follows: To determine the levels of satisfaction of users, especially at the circulation desk; to determine the reasons for any dissatisfaction expressed by the users; to determine the use of databases by the users, and to determine how the Ibika Campus library is rated in general. In this study, a survey was used to determine the levels of satisfaction of users with library services. Questionnaires were distributed to hundred and twenty users, and ninety users responded to these. From the findings, it was clear that most of the respondents were in general satisfied with the library services at WSU, Ibika Campus. Dissatisfaction was expressed by approximately twenty percent of the respondents, because of various reasons which include library opening hours, noise level, temperature, photocopying facilities, the accuracy of the searches, including the use of OPAC. There were also some suggestions from the respondents that entail more staffing, training, expansion of the library building, twenty-four hour reading room facilities and more cubicles for senior students and staff. The expansion of the library building may reduce the noise level because there will be more space, and that will limit group discussions inside the library. Group discussions will be done outside the library in the suggested twenty-four hours reading room. In one of the recommendations, it is suggested that library management should provide ongoing training for all library staff. This will result in enhancement of services. The training will assist the circulation staff to possess excellent interpersonal skills together with a strong service orientation. Lastly, further research needs to be done on library satisfaction in terms of the problems that have been identified, for example, extension of the library building.
- Full Text:
- Date Issued: 2011
A strategy for improving the maturity levels of IT service management in higher education institutions in South Africa
- Authors: Hilmer, Thomas
- Date: 2019
- Subjects: Information technology -- Management , Information technology Education, Higher -- South Africa Education -- Effect of technological innovations on -- South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/40161 , vital:35824
- Description: IT Service Management (ITSM) refers to a set of activities that an organisation can perform to develop, supply, operate, manage and improve information technology related services in order to meet the needs of the business. The interest in ITSM is based on the expectation that applying best practice ITSM processes will result in lower expenses, fewer incidents and improved customer satisfaction. Various standards, frameworks, methodologies and processes have evolved to support this move to a value-driven, service-orientated approach to managing an organisation’s information systems. Between 2007 and 2009, Higher Education Institutions (HEIs) in South Africa benefited from a national project to improve the quality of their IT services through training in ITIL, a best practice ITSM framework. An assessment at the time, however, found that the maturity levels of the ITIL processes implemented after the intervention remained low, and this observation is common in other industries as well. The implementation of industry best practice ITSM frameworks does not always proceed smoothly; they can be costly, have long implementation times, and can be seen as excessively complicated and suited mainly for large organisations. Therefore, it is often challenging for organisations such as HEIs to improve their ITSM process maturity levels. The aim of this study is to develop a strategy that may assist South African HEIs in taking steps to improve their IT Service Management maturity levels. This primary research objective is addressed through a number of secondary research objectives, namely, to understand the challenges that HEIs often encounter when implementing ITSM; to determine the ITSM implementation status at a number of South African HEIs; to determine the various elements and components required to formulate the ITSM strategy; to determine whether alternatives to ITIL are feasible options for HEIs in South Africa; and to validate the proposed strategy by verifying its quality, utility and efficacy. A comprehensive literature review provides information on various ITSM standards, frameworks and methodologies. It also investigates ITSM adoption and implementation by organisations in general, and HEIs in particular, and how modern practices such as DevOps, Agile and Lean relate to ITSM. Thereafter, an online survey is used to determine the status of ITSM maturity levels at South African HEIs, and whether alternatives to ITIL are being used. Expert interviews are used to obtain additional information on what is required to formulate the proposed strategy. The findings from the literature review, survey and expert interviews are used to develop a four-step strategy, which was evaluated for its quality, utility and efficacy through an online assessment by the same experts. This strategy can be considered a useful tool for Higher Education Institutions in South Africa if they wish to increase their levels of IT Service Management maturity. The findings of this study make a substantial contribution to the field of ITSM research at South African Higher Education Institutions.
- Full Text:
- Date Issued: 2019
- Authors: Hilmer, Thomas
- Date: 2019
- Subjects: Information technology -- Management , Information technology Education, Higher -- South Africa Education -- Effect of technological innovations on -- South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/40161 , vital:35824
- Description: IT Service Management (ITSM) refers to a set of activities that an organisation can perform to develop, supply, operate, manage and improve information technology related services in order to meet the needs of the business. The interest in ITSM is based on the expectation that applying best practice ITSM processes will result in lower expenses, fewer incidents and improved customer satisfaction. Various standards, frameworks, methodologies and processes have evolved to support this move to a value-driven, service-orientated approach to managing an organisation’s information systems. Between 2007 and 2009, Higher Education Institutions (HEIs) in South Africa benefited from a national project to improve the quality of their IT services through training in ITIL, a best practice ITSM framework. An assessment at the time, however, found that the maturity levels of the ITIL processes implemented after the intervention remained low, and this observation is common in other industries as well. The implementation of industry best practice ITSM frameworks does not always proceed smoothly; they can be costly, have long implementation times, and can be seen as excessively complicated and suited mainly for large organisations. Therefore, it is often challenging for organisations such as HEIs to improve their ITSM process maturity levels. The aim of this study is to develop a strategy that may assist South African HEIs in taking steps to improve their IT Service Management maturity levels. This primary research objective is addressed through a number of secondary research objectives, namely, to understand the challenges that HEIs often encounter when implementing ITSM; to determine the ITSM implementation status at a number of South African HEIs; to determine the various elements and components required to formulate the ITSM strategy; to determine whether alternatives to ITIL are feasible options for HEIs in South Africa; and to validate the proposed strategy by verifying its quality, utility and efficacy. A comprehensive literature review provides information on various ITSM standards, frameworks and methodologies. It also investigates ITSM adoption and implementation by organisations in general, and HEIs in particular, and how modern practices such as DevOps, Agile and Lean relate to ITSM. Thereafter, an online survey is used to determine the status of ITSM maturity levels at South African HEIs, and whether alternatives to ITIL are being used. Expert interviews are used to obtain additional information on what is required to formulate the proposed strategy. The findings from the literature review, survey and expert interviews are used to develop a four-step strategy, which was evaluated for its quality, utility and efficacy through an online assessment by the same experts. This strategy can be considered a useful tool for Higher Education Institutions in South Africa if they wish to increase their levels of IT Service Management maturity. The findings of this study make a substantial contribution to the field of ITSM research at South African Higher Education Institutions.
- Full Text:
- Date Issued: 2019
Managing personal archives in specialised repositories: a case study of Phillip Valentine Tobias collection(s) at the university of the Witwatersrand
- Authors: Marima, Elizabeth Nakai
- Date: 2019
- Subjects: Archives management Institutional repositories
- Language: English
- Type: Thesis , Masters , M LIS
- Identifier: http://hdl.handle.net/10353/11473 , vital:39075
- Description: Personal archives are noncurrent records created by individuals that are selected and kept for their enduring value. They are a record of the past and stand as evidence of what transpired. They make part of repository holdings together with public archives in organisational repositories. Public archives document transactions, statutes, procedures, and regulations. Personal archives contain the documentation of individual lives, emotions, values, experiences and human personality. They seek to reflect the character of the individual who created them. Management of personal archives in repositories refers to their acquisition, collection, arrangement, description, preservation, conservation, creation if access and use. Therefore, the main purpose of this study is to investigate the managing of personal archives in specialized repositories: A case study of Phillip Valentine Tobias Collection(s) at the University of the Witwatersrand, Johannesburg. The study sought to investigate the legal framework that regulates managing of personal archives and the experiences, perceptions and expectations of people managing the personal archives. Furthermore, the study sought to identify strategies of improving the management of personal archives at University of the Witwatersrand, Johannesburg. The study was motivated by the archival theory that conceptualizes grouping of records together for their content and contextual value as evidence with the aim of restating the past. The theory further defines personal archives as records of continued value created by an individual which accumulated naturally, impartially and without prejudice in order to accurately witness the past. The study used a qualitative methodology and was guided by the interpretivist research paradigm. Data was collected using open-ended questions to conduct semi-structured interviews. To complement data, a document analysis, focus group and casual observation were also used. The site of study was University of the Witwatersrand. The total population constituted 41 staff members working in six special repositories with the Phillip Tobias collections at University of the Witwatersrand. The sample size was 25 staff members working in three special repositories. The qualitative data was reported verbartim and the Constant Comparative method was used for data analysis. The findings indicated challenges to the archival theory as the contextual grouping of personal archives was distorted. The study also showed that the archives were xv mismanaged due to framework irregularities, lack of top management support and limited resources. The major resources that were limited were infrastructure, archival ICT systems, human resources and training needs. From the interviews, the research identified strategies of improving the management of personal archives. The study recommended that the university benchmark for archival support strategies and to also engage in existence justification initiatives to harness top management’s attention towards the archive. Out of the identified strategies, the study suggested a tailor made strategy, which combined aspects of each strategy in order to avoid associated challenges.
- Full Text:
- Date Issued: 2019
- Authors: Marima, Elizabeth Nakai
- Date: 2019
- Subjects: Archives management Institutional repositories
- Language: English
- Type: Thesis , Masters , M LIS
- Identifier: http://hdl.handle.net/10353/11473 , vital:39075
- Description: Personal archives are noncurrent records created by individuals that are selected and kept for their enduring value. They are a record of the past and stand as evidence of what transpired. They make part of repository holdings together with public archives in organisational repositories. Public archives document transactions, statutes, procedures, and regulations. Personal archives contain the documentation of individual lives, emotions, values, experiences and human personality. They seek to reflect the character of the individual who created them. Management of personal archives in repositories refers to their acquisition, collection, arrangement, description, preservation, conservation, creation if access and use. Therefore, the main purpose of this study is to investigate the managing of personal archives in specialized repositories: A case study of Phillip Valentine Tobias Collection(s) at the University of the Witwatersrand, Johannesburg. The study sought to investigate the legal framework that regulates managing of personal archives and the experiences, perceptions and expectations of people managing the personal archives. Furthermore, the study sought to identify strategies of improving the management of personal archives at University of the Witwatersrand, Johannesburg. The study was motivated by the archival theory that conceptualizes grouping of records together for their content and contextual value as evidence with the aim of restating the past. The theory further defines personal archives as records of continued value created by an individual which accumulated naturally, impartially and without prejudice in order to accurately witness the past. The study used a qualitative methodology and was guided by the interpretivist research paradigm. Data was collected using open-ended questions to conduct semi-structured interviews. To complement data, a document analysis, focus group and casual observation were also used. The site of study was University of the Witwatersrand. The total population constituted 41 staff members working in six special repositories with the Phillip Tobias collections at University of the Witwatersrand. The sample size was 25 staff members working in three special repositories. The qualitative data was reported verbartim and the Constant Comparative method was used for data analysis. The findings indicated challenges to the archival theory as the contextual grouping of personal archives was distorted. The study also showed that the archives were xv mismanaged due to framework irregularities, lack of top management support and limited resources. The major resources that were limited were infrastructure, archival ICT systems, human resources and training needs. From the interviews, the research identified strategies of improving the management of personal archives. The study recommended that the university benchmark for archival support strategies and to also engage in existence justification initiatives to harness top management’s attention towards the archive. Out of the identified strategies, the study suggested a tailor made strategy, which combined aspects of each strategy in order to avoid associated challenges.
- Full Text:
- Date Issued: 2019
Masesa
- Girls from Macia, Composer not specified, Tracey, Hugh
- Authors: Girls from Macia , Composer not specified , Tracey, Hugh
- Date: 1955-10-11
- Subjects: Folk music--Africa , Field recordings , Africa, Sub-Saharan , Africa Mozambique Macia f-mz
- Language: Gitonga
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/226665 , vital:49360 , International Library of African Music, Rhodes University, Makhanda, South Africa , Hugh Tracey Field Tapes, Rhodes University, Makhanda, South Africa , HTFT371-J22 , Research no. H1R11
- Description: Indigenous folk song for the Masese dance, with singing, drumming, whistling and clapping.
- Full Text: false
- Date Issued: 1955-10-11
- Authors: Girls from Macia , Composer not specified , Tracey, Hugh
- Date: 1955-10-11
- Subjects: Folk music--Africa , Field recordings , Africa, Sub-Saharan , Africa Mozambique Macia f-mz
- Language: Gitonga
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/226665 , vital:49360 , International Library of African Music, Rhodes University, Makhanda, South Africa , Hugh Tracey Field Tapes, Rhodes University, Makhanda, South Africa , HTFT371-J22 , Research no. H1R11
- Description: Indigenous folk song for the Masese dance, with singing, drumming, whistling and clapping.
- Full Text: false
- Date Issued: 1955-10-11
Title not specified
- Zingisa Seminary Congregation, St Bede's workshop participants, Dargie, Dave
- Authors: Zingisa Seminary Congregation , St Bede's workshop participants , Dargie, Dave
- Date: 1985
- Subjects: Folk music , Sacred music , Field recordings , Africa, Sub-Saharan , Africa South Africa Umtata sa
- Language: isiXhosa
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/416112 , vital:71318 , International Library of African Music, Rhodes University, Makhanda, South Africa , Dave Dargie Field Tapes, Rhodes University, Makhanda, South Africa , DDC146a-22
- Description: Catholic mass response, accompanied by clapping.
- Full Text: false
- Date Issued: 1985
- Authors: Zingisa Seminary Congregation , St Bede's workshop participants , Dargie, Dave
- Date: 1985
- Subjects: Folk music , Sacred music , Field recordings , Africa, Sub-Saharan , Africa South Africa Umtata sa
- Language: isiXhosa
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/416112 , vital:71318 , International Library of African Music, Rhodes University, Makhanda, South Africa , Dave Dargie Field Tapes, Rhodes University, Makhanda, South Africa , DDC146a-22
- Description: Catholic mass response, accompanied by clapping.
- Full Text: false
- Date Issued: 1985
Kristu 'vukile
- Church music workshop participants, Composer not specified, Dargie, Dave
- Authors: Church music workshop participants , Composer not specified , Dargie, Dave
- Date: 1979
- Subjects: Folk music , Sacred music , Field recordings , Africa, Sub-Saharan , Africa South Africa Bulawayo sa
- Language: isiXhosa
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/369245 , vital:66189 , International Library of African Music, Rhodes University, Makhanda, South Africa , Dave Dargie Field Tapes, Rhodes University, Makhanda, South Africa , DDC062a-22
- Description: Hymn, accompanied by the marimba and drum
- Full Text: false
- Date Issued: 1979
- Authors: Church music workshop participants , Composer not specified , Dargie, Dave
- Date: 1979
- Subjects: Folk music , Sacred music , Field recordings , Africa, Sub-Saharan , Africa South Africa Bulawayo sa
- Language: isiXhosa
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/369245 , vital:66189 , International Library of African Music, Rhodes University, Makhanda, South Africa , Dave Dargie Field Tapes, Rhodes University, Makhanda, South Africa , DDC062a-22
- Description: Hymn, accompanied by the marimba and drum
- Full Text: false
- Date Issued: 1979
Title not specified
- Performer not specified, Composer not specified, Dargie, Dave
- Authors: Performer not specified , Composer not specified , Dargie, Dave
- Date: 1977
- Subjects: Folk music , Sacred music , Field recordings , Africa, Sub-Saharan , Africa South Africa Kwanongoma sa
- Language: isiZulu
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/389404 , vital:68444 , International Library of African Music, Rhodes University, Makhanda, South Africa , Dave Dargie Field Tapes, Rhodes University, Makhanda, South Africa , DDC067a-22
- Description: Indigenous folk instrumental, with a marimba xylophone and rattles.
- Full Text: false
- Date Issued: 1977
- Authors: Performer not specified , Composer not specified , Dargie, Dave
- Date: 1977
- Subjects: Folk music , Sacred music , Field recordings , Africa, Sub-Saharan , Africa South Africa Kwanongoma sa
- Language: isiZulu
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/389404 , vital:68444 , International Library of African Music, Rhodes University, Makhanda, South Africa , Dave Dargie Field Tapes, Rhodes University, Makhanda, South Africa , DDC067a-22
- Description: Indigenous folk instrumental, with a marimba xylophone and rattles.
- Full Text: false
- Date Issued: 1977
Namhlanje sizalelwe umsindisi
- Church congregation, Composer not specified, Dargie, Dave
- Authors: Church congregation , Composer not specified , Dargie, Dave
- Date: Date not specified
- Subjects: Folk music , Sacred music , Field recordings , Africa, Sub-Saharan , Africa South Africa Lumko, Eastern Cape sa
- Language: isiXhosa
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/419827 , vital:71679 , International Library of African Music, Rhodes University, Makhanda, South Africa , Dave Dargie Field Tapes, Rhodes University, Makhanda, South Africa , DDC154a-22
- Description: Hymn number 282 from new Xhosa Prayer Book
- Full Text: false
- Date Issued: Date not specified
- Authors: Church congregation , Composer not specified , Dargie, Dave
- Date: Date not specified
- Subjects: Folk music , Sacred music , Field recordings , Africa, Sub-Saharan , Africa South Africa Lumko, Eastern Cape sa
- Language: isiXhosa
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/419827 , vital:71679 , International Library of African Music, Rhodes University, Makhanda, South Africa , Dave Dargie Field Tapes, Rhodes University, Makhanda, South Africa , DDC154a-22
- Description: Hymn number 282 from new Xhosa Prayer Book
- Full Text: false
- Date Issued: Date not specified
Shingirirai
- Church Choir, Composer not Specified, Dargie, Dave
- Authors: Church Choir , Composer not Specified , Dargie, Dave
- Date: Date not specified
- Subjects: Folk music , Sacred music , Field recordings , Africa, Sub-Saharan , Africa Zimbabwe City not specified rh
- Language: Shona
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/374254 , vital:66772 , International Library of African Music, Rhodes University, Makhanda, South Africa , Dave Dargie Field Tapes, Rhodes University, Makhanda, South Africa , DDC064a-22
- Description: Choir sMissa Zimbabwe hymn, accompanied by the drum, rattles and whistling.
- Full Text: false
- Date Issued: Date not specified
- Authors: Church Choir , Composer not Specified , Dargie, Dave
- Date: Date not specified
- Subjects: Folk music , Sacred music , Field recordings , Africa, Sub-Saharan , Africa Zimbabwe City not specified rh
- Language: Shona
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/374254 , vital:66772 , International Library of African Music, Rhodes University, Makhanda, South Africa , Dave Dargie Field Tapes, Rhodes University, Makhanda, South Africa , DDC064a-22
- Description: Choir sMissa Zimbabwe hymn, accompanied by the drum, rattles and whistling.
- Full Text: false
- Date Issued: Date not specified
Rhodeo, Vol. 22, No. 16
- Date: 1968-08-22
- Subjects: Grahamstown -- Newspapers , Journalism, Students -- South Africa , Rhodes University -- Activate , Rhodes University -- Students , Student newspapers and periodicals -- South Africa
- Language: English
- Type: Text
- Identifier: vital:14590 , http://hdl.handle.net/10962/d1019462
- Description: Rhodeo is the Independent Student Newspaper of Rhodes University. Located in Grahamstown, Rhodeo was established in 1947, and renamed in 1994 as Activate. During apartheid Rhodeo became an active part of the struggle for freedom of expression as part of the now defunct South African Student Press Union. Currently Activate is committed to informing Rhodes University students, staff and community members about relevant issues, mainly on campus. These issues range from hard news to more creative journalism. While Activate acts as a news source, one of its main objectives it to be accessible as a training ground for student journalists. The newspaper is run entirely by the students and is published twice a term. Activate is a free newspaper which receives an annual grant from the Rhodes University Student Representative Council, however, majority of its revenue is generated through advertising.
- Full Text:
- Date Issued: 1968-08-22
- Date: 1968-08-22
- Subjects: Grahamstown -- Newspapers , Journalism, Students -- South Africa , Rhodes University -- Activate , Rhodes University -- Students , Student newspapers and periodicals -- South Africa
- Language: English
- Type: Text
- Identifier: vital:14590 , http://hdl.handle.net/10962/d1019462
- Description: Rhodeo is the Independent Student Newspaper of Rhodes University. Located in Grahamstown, Rhodeo was established in 1947, and renamed in 1994 as Activate. During apartheid Rhodeo became an active part of the struggle for freedom of expression as part of the now defunct South African Student Press Union. Currently Activate is committed to informing Rhodes University students, staff and community members about relevant issues, mainly on campus. These issues range from hard news to more creative journalism. While Activate acts as a news source, one of its main objectives it to be accessible as a training ground for student journalists. The newspaper is run entirely by the students and is published twice a term. Activate is a free newspaper which receives an annual grant from the Rhodes University Student Representative Council, however, majority of its revenue is generated through advertising.
- Full Text:
- Date Issued: 1968-08-22
Agreement and coordination in XiTsonga, SeSotho and IsiXhosa: an optimality theoretic perspective
- Authors: Mitchley, Hazel
- Date: 2016
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10962/3423 , vital:20491
- Description: This thesis provides a unified Optimality Theoretic analysis of subject-verb agreement with coordinated preverbal subjects in three Southern Bantu languages: Xitsonga (S53), Sesotho (S33), and isiXhosa (S41). This analysis is then used to formulate a typology of agreement resolution strategies and the contexts which trigger them. Although some accounts in the Bantu literature suggest that agreement with coordinate structures is avoided by speakers (e.g. Schadeberg 1992, Voeltz 1971) especially when conjuncts are from different noun classes, I show that there is ample evidence to the contrary, and that the subject marker used is dependent on several factors, including (i) the [-HUMAN] specification on the conjuncts, (ii) whether the conjuncts are singular or plural, (iii) whether or not the conjuncts both carry the same noun class feature, and (iv) the order of the conjuncts. This thesis shows that there are various agreement resolution strategies which can beused: 1) agreement with the [+HUMAN] feature on the conjuncts, 2) agreement with the[-HUMAN] feature on the conjuncts, 3) agreement with the noun class feature on both conjuncts, 4) agreement with the noun class feature on the conjunct closest to the verb, and 5) agreement with the noun class feature on the conjunct furthest from the verb. Not all of these strategies are used by all languages, nor are these strategies interchangeable in the languages which do use them – instead, multiple factors conspire to trigger the use of a specific agreement strategy within a specific agreement featural context. I show that these effects can be captured using Optimality Theory (Prince and Smolensky 2004). The analysis makes use of seven constraints: RES#, MAX[+H], MAX[-H], DEP[-H], MAXNC, DEPNC, and AGREECLOSEST. The hierarchical ranking of these constraints not only accounts for the confinement of particular strategies to specific agreement featural contexts within a language, but also accounts for the cross-linguistic differences in the use of these strategies. I end off by examining the typological implications which follow from the OT analysis provided in this thesis.
- Full Text:
- Date Issued: 2016
- Authors: Mitchley, Hazel
- Date: 2016
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10962/3423 , vital:20491
- Description: This thesis provides a unified Optimality Theoretic analysis of subject-verb agreement with coordinated preverbal subjects in three Southern Bantu languages: Xitsonga (S53), Sesotho (S33), and isiXhosa (S41). This analysis is then used to formulate a typology of agreement resolution strategies and the contexts which trigger them. Although some accounts in the Bantu literature suggest that agreement with coordinate structures is avoided by speakers (e.g. Schadeberg 1992, Voeltz 1971) especially when conjuncts are from different noun classes, I show that there is ample evidence to the contrary, and that the subject marker used is dependent on several factors, including (i) the [-HUMAN] specification on the conjuncts, (ii) whether the conjuncts are singular or plural, (iii) whether or not the conjuncts both carry the same noun class feature, and (iv) the order of the conjuncts. This thesis shows that there are various agreement resolution strategies which can beused: 1) agreement with the [+HUMAN] feature on the conjuncts, 2) agreement with the[-HUMAN] feature on the conjuncts, 3) agreement with the noun class feature on both conjuncts, 4) agreement with the noun class feature on the conjunct closest to the verb, and 5) agreement with the noun class feature on the conjunct furthest from the verb. Not all of these strategies are used by all languages, nor are these strategies interchangeable in the languages which do use them – instead, multiple factors conspire to trigger the use of a specific agreement strategy within a specific agreement featural context. I show that these effects can be captured using Optimality Theory (Prince and Smolensky 2004). The analysis makes use of seven constraints: RES#, MAX[+H], MAX[-H], DEP[-H], MAXNC, DEPNC, and AGREECLOSEST. The hierarchical ranking of these constraints not only accounts for the confinement of particular strategies to specific agreement featural contexts within a language, but also accounts for the cross-linguistic differences in the use of these strategies. I end off by examining the typological implications which follow from the OT analysis provided in this thesis.
- Full Text:
- Date Issued: 2016
Map of Stellaland
- Authors: Lavertine, R A
- Date: 1842
- Subjects: f-sa , Scale 1 inch = 10 English miles 30.5595° S, 22.9375° E , Stellaland (South Africa) Maps , South Africa History 1836-1909 Maps
- Language: English
- Type: maps , digital maps , cartographic
- Identifier: http://hdl.handle.net/10962/105218 , vital:32478 , Cory Library for Humanities Research, Rhodes University Library, Grahamstown, South Africa , MP416a
- Description: Map of Stellaland showing the surrounding territories signed by R.A. Lavertine,[1884]
- Full Text: false
- Date Issued: 1842
- Authors: Lavertine, R A
- Date: 1842
- Subjects: f-sa , Scale 1 inch = 10 English miles 30.5595° S, 22.9375° E , Stellaland (South Africa) Maps , South Africa History 1836-1909 Maps
- Language: English
- Type: maps , digital maps , cartographic
- Identifier: http://hdl.handle.net/10962/105218 , vital:32478 , Cory Library for Humanities Research, Rhodes University Library, Grahamstown, South Africa , MP416a
- Description: Map of Stellaland showing the surrounding territories signed by R.A. Lavertine,[1884]
- Full Text: false
- Date Issued: 1842
Title Not Specified
- Xhosa Choir Group, Dywili, Nofinishi, Composer Not Specified, Dargie, Dave
- Authors: Xhosa Choir Group , Dywili, Nofinishi , Composer Not Specified , Dargie, Dave
- Date: 1980
- Subjects: Folk music , Field recordings , Africa, Sub-Saharan , Africa South Africa Lumko sa
- Language: isiXhosa
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/322764 , vital:60597 , International Library of African Music, Rhodes University, Makhanda, South Africa , Dave Dargie Field Tapes, Rhodes University, Makhanda, South Africa , DD163A-22
- Description: Traditional song with Umrhube and clapping accompaniment
- Full Text: false
- Date Issued: 1980
- Authors: Xhosa Choir Group , Dywili, Nofinishi , Composer Not Specified , Dargie, Dave
- Date: 1980
- Subjects: Folk music , Field recordings , Africa, Sub-Saharan , Africa South Africa Lumko sa
- Language: isiXhosa
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/322764 , vital:60597 , International Library of African Music, Rhodes University, Makhanda, South Africa , Dave Dargie Field Tapes, Rhodes University, Makhanda, South Africa , DD163A-22
- Description: Traditional song with Umrhube and clapping accompaniment
- Full Text: false
- Date Issued: 1980
Izani ngovuyo
- Zimbabwe mass participants, Composer not specified, Dargie, Dave
- Authors: Zimbabwe mass participants , Composer not specified , Dargie, Dave
- Date: 1978
- Subjects: Folk music , Sacred music , Field recordings , Africa, Sub-Saharan , Africa South Africa Alice sa
- Language: isiXhosa
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/334634 , vital:61911 , International Library of African Music, Rhodes University, Makhanda, South Africa , Dave Dargie Field Tapes, Rhodes University, Makhanda, South Africa , DDC324a-22
- Description: Xhosa mass church music accompanied by the drum
- Full Text: false
- Date Issued: 1978
- Authors: Zimbabwe mass participants , Composer not specified , Dargie, Dave
- Date: 1978
- Subjects: Folk music , Sacred music , Field recordings , Africa, Sub-Saharan , Africa South Africa Alice sa
- Language: isiXhosa
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/334634 , vital:61911 , International Library of African Music, Rhodes University, Makhanda, South Africa , Dave Dargie Field Tapes, Rhodes University, Makhanda, South Africa , DDC324a-22
- Description: Xhosa mass church music accompanied by the drum
- Full Text: false
- Date Issued: 1978