A framework for co-located collaborative business process modelling using touch technologies
- Authors: Snyman, Irene
- Date: 2013
- Subjects: Reengineering (Management) , Information technology
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:10498 , http://hdl.handle.net/10948/d1021015
- Description: In recent years the field of Business Process Modelling (BPM) has gained increasing attention from both the business and research communities. One of the primary drivers for BPM is the improved understanding of Business Processes (BPs) and the competitive advantage gained over competitors. In addition, BPM can improve communication in an organisation and facilitate increased support for change management. BPM is a collaborative activity that needs to be carried out in a team environment, and Collaborative Business Process Modelling (CBPM) promotes improved readability, accuracy and quality of process models as well as a reduced workload for modellers. In spite of the increased popularity of CBPM, there is limited research related to the collaborative nature of the modelling tasks performed by modellers and specifically to the synchronisation of shared process models. In addition, tools and techniques to support CBPM do not support this synchronisation effectively or efficiently. This study proposes a conceptual framework for CBPM using touch technologies in a colocated collaborative environment. The main research problem addressed by this study is that modellers experience difficulties conducting BPM activities in a co-located collaborative environment. In order to address the research problem and clarify and elaborate on the problems of CBPM, a two-fold approach was undertaken. Firstly, after an in-depth literature review, a BPM survey was designed and then sent to modellers in South African Information Technology (IT) consulting companies in order to provide a more in-depth understanding of the status and challenges of CBPM in IT consulting organisations. The results revealed that available BPM software do not adequately cater for CBPM and software tools do not enforce versioning and synchronisation. In addition, hardware constraints were reported as well as problems with integrating different parts of the process model that the modellers were working on. The results of the survey also showed that the positive aspects of CBPM are that ideas could be shared and overall there is a better understanding of the BPs being modelled. The second part of the problem elaboration consisted of usability field studies with participants from both education and industry using a traditional popular BPM software tool, Enterprise Architect (EA). Whilst several benefits of CBPM were confirmed, several challenges were encountered, particularly with regard to the integration and synchronisation of models. To overcome the problems of CBPM, a framework was developed that allows for co-located CBPM using tablet PCs. The framework includes a developed prototype of the BPMTouch software which runs on tablet PCs, as well as some theoretical aspects of CBPM. The BPMTouch software supports effective and efficient CBPM and the synchronisation of process models since it allows multiple modellers to work together on one BP model, with each modeller using his/her own tablet. If one modeller makes changes to the model, the changes are immediately reflected on the tablets of the other modellers since the changes to the model are updated in real time. Modellers cannot draw on the same model simultaneously, however, everyone can see what the active modeller (active participant with the green flag) is doing. Other participants can then become the active modeller and make changes to the model once the flag has been released and re-allocated. The results from the field studies, industry surveys and usability evaluations were all incorporated into the BPMTouch software tool design and into the aspects of CBPM in order to assist with the process of co-located CBPM using touch technologies. Usability evaluations were carried out in which industry and student participants used BPMTouch to create an integrated model and simultaneously and synchronously create a process model. The evaluations of the BPMTouch prototype revealed that participants prefer this system over traditional BPM software since the BPMTouch removes the need for post modelling integration. The theoretical contribution of the framework consists of aspects proposing that organisations should take the potential benefits and challenges of CBPM into consideration and address the Critical Success Factors (CSFs) before embarking on a CBPM project. These aspects can help with decisions relating to CBPM. The use of this framework can improve the quality of process models, reduce the workload of modellers and in this way increase the success rate of CBPM projects.
- Full Text:
- Date Issued: 2013
- Authors: Snyman, Irene
- Date: 2013
- Subjects: Reengineering (Management) , Information technology
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:10498 , http://hdl.handle.net/10948/d1021015
- Description: In recent years the field of Business Process Modelling (BPM) has gained increasing attention from both the business and research communities. One of the primary drivers for BPM is the improved understanding of Business Processes (BPs) and the competitive advantage gained over competitors. In addition, BPM can improve communication in an organisation and facilitate increased support for change management. BPM is a collaborative activity that needs to be carried out in a team environment, and Collaborative Business Process Modelling (CBPM) promotes improved readability, accuracy and quality of process models as well as a reduced workload for modellers. In spite of the increased popularity of CBPM, there is limited research related to the collaborative nature of the modelling tasks performed by modellers and specifically to the synchronisation of shared process models. In addition, tools and techniques to support CBPM do not support this synchronisation effectively or efficiently. This study proposes a conceptual framework for CBPM using touch technologies in a colocated collaborative environment. The main research problem addressed by this study is that modellers experience difficulties conducting BPM activities in a co-located collaborative environment. In order to address the research problem and clarify and elaborate on the problems of CBPM, a two-fold approach was undertaken. Firstly, after an in-depth literature review, a BPM survey was designed and then sent to modellers in South African Information Technology (IT) consulting companies in order to provide a more in-depth understanding of the status and challenges of CBPM in IT consulting organisations. The results revealed that available BPM software do not adequately cater for CBPM and software tools do not enforce versioning and synchronisation. In addition, hardware constraints were reported as well as problems with integrating different parts of the process model that the modellers were working on. The results of the survey also showed that the positive aspects of CBPM are that ideas could be shared and overall there is a better understanding of the BPs being modelled. The second part of the problem elaboration consisted of usability field studies with participants from both education and industry using a traditional popular BPM software tool, Enterprise Architect (EA). Whilst several benefits of CBPM were confirmed, several challenges were encountered, particularly with regard to the integration and synchronisation of models. To overcome the problems of CBPM, a framework was developed that allows for co-located CBPM using tablet PCs. The framework includes a developed prototype of the BPMTouch software which runs on tablet PCs, as well as some theoretical aspects of CBPM. The BPMTouch software supports effective and efficient CBPM and the synchronisation of process models since it allows multiple modellers to work together on one BP model, with each modeller using his/her own tablet. If one modeller makes changes to the model, the changes are immediately reflected on the tablets of the other modellers since the changes to the model are updated in real time. Modellers cannot draw on the same model simultaneously, however, everyone can see what the active modeller (active participant with the green flag) is doing. Other participants can then become the active modeller and make changes to the model once the flag has been released and re-allocated. The results from the field studies, industry surveys and usability evaluations were all incorporated into the BPMTouch software tool design and into the aspects of CBPM in order to assist with the process of co-located CBPM using touch technologies. Usability evaluations were carried out in which industry and student participants used BPMTouch to create an integrated model and simultaneously and synchronously create a process model. The evaluations of the BPMTouch prototype revealed that participants prefer this system over traditional BPM software since the BPMTouch removes the need for post modelling integration. The theoretical contribution of the framework consists of aspects proposing that organisations should take the potential benefits and challenges of CBPM into consideration and address the Critical Success Factors (CSFs) before embarking on a CBPM project. These aspects can help with decisions relating to CBPM. The use of this framework can improve the quality of process models, reduce the workload of modellers and in this way increase the success rate of CBPM projects.
- Full Text:
- Date Issued: 2013
The use of Blackboard as a tool for the teaching and assessment of large classes in mathematics education: a case study of second year level Bachelor of Education students in one university in South Africa
- Authors: Riley, Alanna
- Date: 2013
- Subjects: Blackboards , Blackboard drawing , Mathematics -- Study and teaching , College students , Educational change , Information technology , Teaching -- Aids and devices , College teaching , Assessment , Blended learning
- Language: English
- Type: Thesis , Masters , M Ed
- Identifier: vital:16182 , http://hdl.handle.net/10353/d1006237 , Blackboards , Blackboard drawing , Mathematics -- Study and teaching , College students , Educational change , Information technology , Teaching -- Aids and devices , College teaching , Assessment , Blended learning
- Description: This study locates the Blackboard Learning Management System as a Technology Enhanced Learning tool within the bounds of the discipline of eLearning and aimed to interrogate the use of Blackboard for the purposes of teaching, learning and assessment in large classes. It is evident from the literature reviewed that changes in both Higher Education in the South Africa with regards to policy and legislation in addition to international shifts towards increased access and participation in a fast paced, ever-evolving knowledge-based economy, providing the context for this work. The theoretical framework for this study is not unidimensional due to the fact that the educational field of eLearning as an area of specialisation draws on a multitude of theories in terms of their utility value for instructional design of courses utilising Information and Communications Technology as a mode of delivery. This study was conducted within the bounds of an interpretivist paradigm as the researcher sought to focus on the use of Blackboard and the experiences of the lecturers and students involved in the implementation thereof. The research design for this study took the form of a case study and a multiple case method was employed. The researcher collected data through personal interviews conducted with participating lecturers, while student data was collected by means of a qualitative survey which was conducted through the Blackboard Learning Management System. The data was analyzed by means of a thematic analysis, consistent with the interpretive paradigm chosen for this study. The findings of this study revealed that Blackboard was utilised effectively in order to facilitate communication, access to course resources and promoted more efficient assessment processes. The implementation was however not without challenges many of which were systemic and focused on the lack of resources available to the students. The implications of using Blackboard for teaching and assessment of large classes include the use of the Learning Management System as part of a multimodal method of course delivery in an effort to reach the multitude of registered students both conceptually as well as electronically. The recommendations arising from this study include consideration on the part of the faculty for a unified approach in the use of Blackboard for communication as well as deployment of resources. Additionally, this study may form the foundation of further studies in this field, with a focus on the active engagement and training of lecturers in order to integrate traditional teaching methods with blended learning opportunities.
- Full Text:
- Date Issued: 2013
- Authors: Riley, Alanna
- Date: 2013
- Subjects: Blackboards , Blackboard drawing , Mathematics -- Study and teaching , College students , Educational change , Information technology , Teaching -- Aids and devices , College teaching , Assessment , Blended learning
- Language: English
- Type: Thesis , Masters , M Ed
- Identifier: vital:16182 , http://hdl.handle.net/10353/d1006237 , Blackboards , Blackboard drawing , Mathematics -- Study and teaching , College students , Educational change , Information technology , Teaching -- Aids and devices , College teaching , Assessment , Blended learning
- Description: This study locates the Blackboard Learning Management System as a Technology Enhanced Learning tool within the bounds of the discipline of eLearning and aimed to interrogate the use of Blackboard for the purposes of teaching, learning and assessment in large classes. It is evident from the literature reviewed that changes in both Higher Education in the South Africa with regards to policy and legislation in addition to international shifts towards increased access and participation in a fast paced, ever-evolving knowledge-based economy, providing the context for this work. The theoretical framework for this study is not unidimensional due to the fact that the educational field of eLearning as an area of specialisation draws on a multitude of theories in terms of their utility value for instructional design of courses utilising Information and Communications Technology as a mode of delivery. This study was conducted within the bounds of an interpretivist paradigm as the researcher sought to focus on the use of Blackboard and the experiences of the lecturers and students involved in the implementation thereof. The research design for this study took the form of a case study and a multiple case method was employed. The researcher collected data through personal interviews conducted with participating lecturers, while student data was collected by means of a qualitative survey which was conducted through the Blackboard Learning Management System. The data was analyzed by means of a thematic analysis, consistent with the interpretive paradigm chosen for this study. The findings of this study revealed that Blackboard was utilised effectively in order to facilitate communication, access to course resources and promoted more efficient assessment processes. The implementation was however not without challenges many of which were systemic and focused on the lack of resources available to the students. The implications of using Blackboard for teaching and assessment of large classes include the use of the Learning Management System as part of a multimodal method of course delivery in an effort to reach the multitude of registered students both conceptually as well as electronically. The recommendations arising from this study include consideration on the part of the faculty for a unified approach in the use of Blackboard for communication as well as deployment of resources. Additionally, this study may form the foundation of further studies in this field, with a focus on the active engagement and training of lecturers in order to integrate traditional teaching methods with blended learning opportunities.
- Full Text:
- Date Issued: 2013
User requirements framework for mobile government in the Western Cape
- Authors: Wilson, Fiona Michelle
- Date: 2013
- Subjects: Government communication systems , Internet in public administration , Electronic government information , Mobile communication systems , Information technology
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9751 , http://hdl.handle.net/10948/d1008076 , Government communication systems , Internet in public administration , Electronic government information , Mobile communication systems , Information technology
- Description: Globally, mobile technology use, particularly the use of mobile phones, is becoming increasingly widespread. One consequence of this growth is mounting interest in using mobile technologies in the public sector, particularly in developing countries, because it is seen as enabling better access to information and services for citizens. Mobile government (m-government), defined as the use of mobile technologies and applications for public sector services, promises to extend access to public services to marginalised sectors of the population and is emerging as a new focus in the ongoing challenge to provide efficient, effective and accessible public services. Though interest in m-government is emerging in the provincial Western Cape Government (WCG) of South Africa, few guidelines exist in the WCG to inform the development of public sector mobile services. This absence impacts on service delivery and the primary objective of this study was to propose a set of guidelines that could guide the prioritisation of citizen facing public sector services for mobile implementation in the Western Cape. The study considered two areas namely, government and user needs. The primary research question was to determine what public sector services citizens need and how these services should be prioritised for mobile delivery in the Western Cape. To address this, three research sub-questions were formulated. The first question aimed to examine conceptions of mobile government. To achieve this a literature study and documentation review was conducted, from which factors influencing service prioritisation emerged. The second research question aimed to identify citizen needs that could inform mobile public sector services in the Western Cape. Thus a survey and interviews were conducted with citizens using the WCG community ICT centres (e-Centres). The third research question aimed to identify factors that impact on the prioritisation of citizen facing public sectors for mobile delivery in the Western Cape. The findings from the literature study, survey and interviews conducted were used to address this research question. The results from the three research sub-questions were triangulated to address the main objective of the study and from this a set of guidelines for prioritising mobile public sector services in the Western Cape was proposed.
- Full Text:
- Date Issued: 2013
- Authors: Wilson, Fiona Michelle
- Date: 2013
- Subjects: Government communication systems , Internet in public administration , Electronic government information , Mobile communication systems , Information technology
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9751 , http://hdl.handle.net/10948/d1008076 , Government communication systems , Internet in public administration , Electronic government information , Mobile communication systems , Information technology
- Description: Globally, mobile technology use, particularly the use of mobile phones, is becoming increasingly widespread. One consequence of this growth is mounting interest in using mobile technologies in the public sector, particularly in developing countries, because it is seen as enabling better access to information and services for citizens. Mobile government (m-government), defined as the use of mobile technologies and applications for public sector services, promises to extend access to public services to marginalised sectors of the population and is emerging as a new focus in the ongoing challenge to provide efficient, effective and accessible public services. Though interest in m-government is emerging in the provincial Western Cape Government (WCG) of South Africa, few guidelines exist in the WCG to inform the development of public sector mobile services. This absence impacts on service delivery and the primary objective of this study was to propose a set of guidelines that could guide the prioritisation of citizen facing public sector services for mobile implementation in the Western Cape. The study considered two areas namely, government and user needs. The primary research question was to determine what public sector services citizens need and how these services should be prioritised for mobile delivery in the Western Cape. To address this, three research sub-questions were formulated. The first question aimed to examine conceptions of mobile government. To achieve this a literature study and documentation review was conducted, from which factors influencing service prioritisation emerged. The second research question aimed to identify citizen needs that could inform mobile public sector services in the Western Cape. Thus a survey and interviews were conducted with citizens using the WCG community ICT centres (e-Centres). The third research question aimed to identify factors that impact on the prioritisation of citizen facing public sectors for mobile delivery in the Western Cape. The findings from the literature study, survey and interviews conducted were used to address this research question. The results from the three research sub-questions were triangulated to address the main objective of the study and from this a set of guidelines for prioritising mobile public sector services in the Western Cape was proposed.
- Full Text:
- Date Issued: 2013
ICT as an enabler of Socio Economic Development
- Authors: Van Greunen, Darrelle
- Subjects: Information technology , Digital divide , f-sa
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/20725 , vital:29383
- Description: Today’s is a world of many divides, one of the most typical being the Digital Divide, which in itself has given birth to or is worsening other economic and social divides. In this world, more suffer and less are able to benefit from technology. This paper aims to promote the importance of and need for inter-disciplinary cooperation for the use and promotion of Information and Communication Technologies (ICT) as a bridge for the Digital Divide within disciplines. Information and communication technologies (ICTs) include any communication device—radio, television, cellular phones, computer and network hardware and software, satellite systems, the services and applications associated with them, such as the Internet, geographic positioning systems (GPS), banking, e-health, e-learning and electronic government services. The paper will touch on tangible examples of inter-disciplinary cooperation and the use of ICT in different community interventions.
- Full Text:
- Authors: Van Greunen, Darrelle
- Subjects: Information technology , Digital divide , f-sa
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/20725 , vital:29383
- Description: Today’s is a world of many divides, one of the most typical being the Digital Divide, which in itself has given birth to or is worsening other economic and social divides. In this world, more suffer and less are able to benefit from technology. This paper aims to promote the importance of and need for inter-disciplinary cooperation for the use and promotion of Information and Communication Technologies (ICT) as a bridge for the Digital Divide within disciplines. Information and communication technologies (ICTs) include any communication device—radio, television, cellular phones, computer and network hardware and software, satellite systems, the services and applications associated with them, such as the Internet, geographic positioning systems (GPS), banking, e-health, e-learning and electronic government services. The paper will touch on tangible examples of inter-disciplinary cooperation and the use of ICT in different community interventions.
- Full Text:
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