Exploring the challenges of income generating projects funded by the Department of Social Development at Kwa-Nobuhle, Uitenhage, in the Eastern Cape
- Authors: Filita, Unathi Samora
- Date: 2013
- Subjects: Public investments -- South Africa -- Port Elizabeth , Economic development projects -- South Africa -- Port Elizabeth , Poverty -- South Africa -- Port Elizabeth -- Economic conditions
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9191 , http://hdl.handle.net/10948/d1020323
- Description: Income generating projects represent one strategy adopted by the Department of Social Development to alleviate poverty. The purpose of this study is to explore challenges of an income generating project funded by the Department of Social Development in Kwa-Nobuhle, Uitenhage of the Eastern Cape Province of South Africa., A sample of thirty respondents was drawn from ten income generating projects funded by the Department of Social Development. The sampling method of this study was purposive sampling. Data was gathered through semi-structured questionnaires. Related literature has been reviewed that focuses on income generating projects for poverty alleviation. Various recommendations have been made on the findings of the study. The findings of the study indicated the need for regular visits from the officials of the Department, to conduct monitoring and evaluation. Project members also need training on financial management so they cannot mismanage their finances. The research findings indicated clearly that strategies that were used by the Department were not effective enough to achieve desired goals of poverty alleviation.
- Full Text:
- Date Issued: 2013
- Authors: Filita, Unathi Samora
- Date: 2013
- Subjects: Public investments -- South Africa -- Port Elizabeth , Economic development projects -- South Africa -- Port Elizabeth , Poverty -- South Africa -- Port Elizabeth -- Economic conditions
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9191 , http://hdl.handle.net/10948/d1020323
- Description: Income generating projects represent one strategy adopted by the Department of Social Development to alleviate poverty. The purpose of this study is to explore challenges of an income generating project funded by the Department of Social Development in Kwa-Nobuhle, Uitenhage of the Eastern Cape Province of South Africa., A sample of thirty respondents was drawn from ten income generating projects funded by the Department of Social Development. The sampling method of this study was purposive sampling. Data was gathered through semi-structured questionnaires. Related literature has been reviewed that focuses on income generating projects for poverty alleviation. Various recommendations have been made on the findings of the study. The findings of the study indicated the need for regular visits from the officials of the Department, to conduct monitoring and evaluation. Project members also need training on financial management so they cannot mismanage their finances. The research findings indicated clearly that strategies that were used by the Department were not effective enough to achieve desired goals of poverty alleviation.
- Full Text:
- Date Issued: 2013
Exploring the correlation between language medium and academic achievement: a comparative study of the language of learning and teaching (LoLT) and mathematics results in the 2010 Grade 12 National Senior Certificate examinations in the Eastern Cape
- Mbude-Shale, Beryl Ntombizanele
- Authors: Mbude-Shale, Beryl Ntombizanele
- Date: 2013
- Subjects: Academic achievement -- Research -- South Africa -- Eastern Cape Language and education -- Research -- South Africa -- Eastern Cape Language policy -- South Africa -- Eastern Cape Mathematics -- Study and teaching (Elementary) -- South Africa -- Eastern Cape Education, Secondary -- South Africa -- Eastern Cape Matric Learners Language planning Mathematics Policies Academic performance Mother-tongue
- Language: English
- Type: text , Thesis , Masters , MA
- Identifier: vital:3559 , http://hdl.handle.net/10962/d1001863
- Description: In 2009, of the 68,129 learners who wrote Matric, only 34,731 learners passed. In 2010, there was an increase in the provincial pass rate causing much excitement across the board. The reality was that of the 64,090 learners who wrote, only 37,345 learners passed. In 2010, a result below 50% was recorded for Mathematics and Physical Science nationally (DBE; 2011). Despite efforts by the Education Department to support MSTE; establishing Mathematics and Science schools, NGOs and HEIs giving extra Mathematics and Science support to students and teachers, the offering of Saturday classes and incubation camps, we still get minimal return on investment. This thesis analyses these results against the backdrop of language planning theory, particularly language-in-education policies, pre and post-apartheid. The correlation between language medium and academic performance in language (LoLT) and Mathematics of Grade 12 learners is explored. Worldwide the issue of low achievement in Mathematics by ESL students is of great concern (Cuevas, 1984). The 2004 Systemic Evaluation sample of learners was in Grade 6 then; in 2010 they wrote Grade 12. The purpose of the systemic evaluation was to provide an insight into the levels of learner performance in Maths, Natural Science and LoLT in Grade 6 (IPSER, 2006). A major finding of the IPSER was that language was an important factor related to learner achievement. A major disparity was observed in this research, that although the Eastern Cape performed below the national average in the three subjects evaluated, the learners for whom LoLT was the same as their home language obtained scores that were significantly higher than those whose home language was different from the LoLT. The provincial average for Mathematics was 23.40% compared to the national average of 27.80%. For LoLT the province scored 30.16 against the national score of 38.03%. Of interest in this study is a juxtaposition of the Matric results of this same group of learners in 2010 and see whether issues that came up then are still significant in mitigating achievement in Mathematics and Language (LoLT). Some research studies have been conducted in South Africa (Adler, 1998; Setati, 1996-2002; Moloi, 2006) identifying the vital role language plays in learning Mathematics, especially for English L2 learners. Building on research and findings of academics such as the late Alexander, Ramani, Joseph, Hendricks, Heugh, Dalvit, Webb and Murray, this thesis suggests that a mother-tongue-based-bilingual approach to education should be adopted as a matter of urgency
- Full Text:
- Date Issued: 2013
- Authors: Mbude-Shale, Beryl Ntombizanele
- Date: 2013
- Subjects: Academic achievement -- Research -- South Africa -- Eastern Cape Language and education -- Research -- South Africa -- Eastern Cape Language policy -- South Africa -- Eastern Cape Mathematics -- Study and teaching (Elementary) -- South Africa -- Eastern Cape Education, Secondary -- South Africa -- Eastern Cape Matric Learners Language planning Mathematics Policies Academic performance Mother-tongue
- Language: English
- Type: text , Thesis , Masters , MA
- Identifier: vital:3559 , http://hdl.handle.net/10962/d1001863
- Description: In 2009, of the 68,129 learners who wrote Matric, only 34,731 learners passed. In 2010, there was an increase in the provincial pass rate causing much excitement across the board. The reality was that of the 64,090 learners who wrote, only 37,345 learners passed. In 2010, a result below 50% was recorded for Mathematics and Physical Science nationally (DBE; 2011). Despite efforts by the Education Department to support MSTE; establishing Mathematics and Science schools, NGOs and HEIs giving extra Mathematics and Science support to students and teachers, the offering of Saturday classes and incubation camps, we still get minimal return on investment. This thesis analyses these results against the backdrop of language planning theory, particularly language-in-education policies, pre and post-apartheid. The correlation between language medium and academic performance in language (LoLT) and Mathematics of Grade 12 learners is explored. Worldwide the issue of low achievement in Mathematics by ESL students is of great concern (Cuevas, 1984). The 2004 Systemic Evaluation sample of learners was in Grade 6 then; in 2010 they wrote Grade 12. The purpose of the systemic evaluation was to provide an insight into the levels of learner performance in Maths, Natural Science and LoLT in Grade 6 (IPSER, 2006). A major finding of the IPSER was that language was an important factor related to learner achievement. A major disparity was observed in this research, that although the Eastern Cape performed below the national average in the three subjects evaluated, the learners for whom LoLT was the same as their home language obtained scores that were significantly higher than those whose home language was different from the LoLT. The provincial average for Mathematics was 23.40% compared to the national average of 27.80%. For LoLT the province scored 30.16 against the national score of 38.03%. Of interest in this study is a juxtaposition of the Matric results of this same group of learners in 2010 and see whether issues that came up then are still significant in mitigating achievement in Mathematics and Language (LoLT). Some research studies have been conducted in South Africa (Adler, 1998; Setati, 1996-2002; Moloi, 2006) identifying the vital role language plays in learning Mathematics, especially for English L2 learners. Building on research and findings of academics such as the late Alexander, Ramani, Joseph, Hendricks, Heugh, Dalvit, Webb and Murray, this thesis suggests that a mother-tongue-based-bilingual approach to education should be adopted as a matter of urgency
- Full Text:
- Date Issued: 2013
Exploring the influence of spirituality on students' well-being
- Authors: Magula, Nokuzola Princess
- Date: 2013
- Subjects: Sprituality , Well-being , Students , Christians , Rhodes University , College students -- Religious life -- South Africa -- Eastern Cape , Christian college students -- Religious life -- South Africa -- Eastern Cape , Universities and colleges -- Religion -- Research , Well-being -- Religious aspects , Spirituality -- Research
- Language: English
- Type: text , Thesis , Masters , MA
- Identifier: vital:2918 , http://hdl.handle.net/10962/d1002083
- Description: This study was aimed at exploring the impact of spirituality on the well-being of students at Rhodes University in South Africa. The study was conducted within a qualitative research paradigm deploying an interpretive phenomenological analysis strategy for data analysis. The study involved a sample of four female Honours students who were all active Christians. The selected students were interviewed to elicit their experiences of spirituality and how this related to their everyday lives. The study used semi-structured interviews in order to get as much information as possible from the small sample of research participants. Data generated in this study was processed, presented and interpreted inductively and hermeneutically in order to identify emerging superordinate themes. This study found that spirituality was experienced as having a positive impact on well-being by all the four students. The study revealed that belief and faith in God amongst the students resulted in enhanced and positive experiences of hope, optimism and compassion which provided the students with a deeper sense of meaning of life and a source of direction in difficult times. The study further showed that participants experienced spirituality as a regulatory mechanism shaping their lifestyles and behaviours. Participants viewed their spirituality and religiosity as a source of social support helping them to cope with distressful situations. The findings of this study are consistent with the findings of previous studies done in the field of psychology and spirituality. The fact that this study has shown that spirituality and religion has a positive impact on student’s well-being may mean that University administrators and psychologists may find the study interesting and valuable
- Full Text:
- Date Issued: 2013
- Authors: Magula, Nokuzola Princess
- Date: 2013
- Subjects: Sprituality , Well-being , Students , Christians , Rhodes University , College students -- Religious life -- South Africa -- Eastern Cape , Christian college students -- Religious life -- South Africa -- Eastern Cape , Universities and colleges -- Religion -- Research , Well-being -- Religious aspects , Spirituality -- Research
- Language: English
- Type: text , Thesis , Masters , MA
- Identifier: vital:2918 , http://hdl.handle.net/10962/d1002083
- Description: This study was aimed at exploring the impact of spirituality on the well-being of students at Rhodes University in South Africa. The study was conducted within a qualitative research paradigm deploying an interpretive phenomenological analysis strategy for data analysis. The study involved a sample of four female Honours students who were all active Christians. The selected students were interviewed to elicit their experiences of spirituality and how this related to their everyday lives. The study used semi-structured interviews in order to get as much information as possible from the small sample of research participants. Data generated in this study was processed, presented and interpreted inductively and hermeneutically in order to identify emerging superordinate themes. This study found that spirituality was experienced as having a positive impact on well-being by all the four students. The study revealed that belief and faith in God amongst the students resulted in enhanced and positive experiences of hope, optimism and compassion which provided the students with a deeper sense of meaning of life and a source of direction in difficult times. The study further showed that participants experienced spirituality as a regulatory mechanism shaping their lifestyles and behaviours. Participants viewed their spirituality and religiosity as a source of social support helping them to cope with distressful situations. The findings of this study are consistent with the findings of previous studies done in the field of psychology and spirituality. The fact that this study has shown that spirituality and religion has a positive impact on student’s well-being may mean that University administrators and psychologists may find the study interesting and valuable
- Full Text:
- Date Issued: 2013
Exploring the management of information technology funding as a critical aspect of managing teaching and learning : a case study of two schools in the King William's Town Education District
- Authors: Ngcoza, Xoliswa Phyllis
- Date: 2013
- Subjects: Information technology--Management Management information systems
- Language: English
- Type: Thesis , Masters , Public Administration
- Identifier: http://hdl.handle.net/10353/17439 , vital:40968
- Description: Today the term ‘Information Technology’ (IT) is a buzz word globally. It is an indispensable tool in government departments and it enhances management, planning and organisation of all activities in the departments. Information Technology (IT) refers to equipments such as overhead and digital projectors, digital cameras, cell phones, Television recorders, language laboratories, printers, computers and all its components such as different soft wares, hard wares, Central Processing Units (CPU) etc. These machines are teaching aids just like pens, rulers, writing boards etc when they are used by teachers and become learning tools when they are used by learners. It can be argued that IT can be the life blood of management in schools because by using it all the departments in the institutions are managed and co-ordinated easily. The database containing information about the learners, the staff, the subjects offered, the compiling and filing of mark schedules are easily done and are available at any time on request. IT helps in the managing of learning and teaching. The main focus of this study is to explore the management of IT funding as a critical aspect of managing teaching and learning. Today without funds IT use would be impossible. Relevant soft wares for all subjects taught such as Mathematics, Biology, Physical Education Environmental Studies etc are managed and planned by the management of the institutions to enable teachers to teach effectively and efficiently and to make studies easy for the learners to understand and to do research on their own. When the IT equipments are used properly, fast, efficient and effective service delivery would be realized. All these technological tools aforementioned depend on the availability of funds in the institutions.
- Full Text:
- Date Issued: 2013
- Authors: Ngcoza, Xoliswa Phyllis
- Date: 2013
- Subjects: Information technology--Management Management information systems
- Language: English
- Type: Thesis , Masters , Public Administration
- Identifier: http://hdl.handle.net/10353/17439 , vital:40968
- Description: Today the term ‘Information Technology’ (IT) is a buzz word globally. It is an indispensable tool in government departments and it enhances management, planning and organisation of all activities in the departments. Information Technology (IT) refers to equipments such as overhead and digital projectors, digital cameras, cell phones, Television recorders, language laboratories, printers, computers and all its components such as different soft wares, hard wares, Central Processing Units (CPU) etc. These machines are teaching aids just like pens, rulers, writing boards etc when they are used by teachers and become learning tools when they are used by learners. It can be argued that IT can be the life blood of management in schools because by using it all the departments in the institutions are managed and co-ordinated easily. The database containing information about the learners, the staff, the subjects offered, the compiling and filing of mark schedules are easily done and are available at any time on request. IT helps in the managing of learning and teaching. The main focus of this study is to explore the management of IT funding as a critical aspect of managing teaching and learning. Today without funds IT use would be impossible. Relevant soft wares for all subjects taught such as Mathematics, Biology, Physical Education Environmental Studies etc are managed and planned by the management of the institutions to enable teachers to teach effectively and efficiently and to make studies easy for the learners to understand and to do research on their own. When the IT equipments are used properly, fast, efficient and effective service delivery would be realized. All these technological tools aforementioned depend on the availability of funds in the institutions.
- Full Text:
- Date Issued: 2013
Exploring the management of inter-clan conflict by non-governmental organisations in Wajir Country, Kenya
- Authors: Noor, Mohamed Sheikh
- Date: 2013
- Subjects: Conflict management -- Kenya -- Wajir District , Clans -- Kenya -- Wajir District , Non-governmental organizations -- Kenya -- Wajir District
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8293 , http://hdl.handle.net/10948/d1018701
- Description: The reality today is that we are all interdependent and have to co-exist on this small planet therefore, the only sensible and intelligent way of resolving differences and clashes of interests, whether between individuals or nations, is through dialogue --the Dalai Lama Nomadic pastoralist communities all over the world depend on the keeping livestock for their livelihood, and are characterized by constant migration, in search of pasture and water, or what others may call “search for greener pastures”. Most often as the case such as in Northern Kenya these communities or clans are in conflict with each other mainly over the same scarce resources- water and pasture. This particular treatise explores the role of local NGOs in managing such inter-clan conflict. As aptly put by Lewis (1981: 10-13), when grazing land is abundant, settlement patterns of the pastoral communities may include many non patrilineal kin, or other clans, the true patrilineal kin is honored when pressure arises in the form of diminishing water and pasture, in such instances those who are not one‟s clan become undesirable aliens, thus it is was not a surprise to witness, in the course of conducting the study the many sprouting settlements in Wajir County consisting of entirely agnatic kin, meant to protect “clan‟s” ideals at any costs. Intra-clan and inter-clan conflicts are thus common in the entire Northern Kenya; this study explores the management of inter-clan conflict in Wajir County, North Eastern Province of Kenya. In particular, this research offers an exploration and discussion of the sources of inter-clan conflict, the role of the local NGOs and the perceptions of the local communities, politicians, provincial administration and the local peace committees in the processes of the managing inter-clan conflicts by the local NGOs. With reference to relevant research and literature, as well as the researcher‟s good background understanding on the interventions of the local NGOs in Wajir County, this treatise will provide a series of recommendations to respond to the recurrent inter-clan conflict in the Wajir County, which to some extent could also be applicable to communities with similar settings in Africa and beyond.
- Full Text:
- Date Issued: 2013
- Authors: Noor, Mohamed Sheikh
- Date: 2013
- Subjects: Conflict management -- Kenya -- Wajir District , Clans -- Kenya -- Wajir District , Non-governmental organizations -- Kenya -- Wajir District
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8293 , http://hdl.handle.net/10948/d1018701
- Description: The reality today is that we are all interdependent and have to co-exist on this small planet therefore, the only sensible and intelligent way of resolving differences and clashes of interests, whether between individuals or nations, is through dialogue --the Dalai Lama Nomadic pastoralist communities all over the world depend on the keeping livestock for their livelihood, and are characterized by constant migration, in search of pasture and water, or what others may call “search for greener pastures”. Most often as the case such as in Northern Kenya these communities or clans are in conflict with each other mainly over the same scarce resources- water and pasture. This particular treatise explores the role of local NGOs in managing such inter-clan conflict. As aptly put by Lewis (1981: 10-13), when grazing land is abundant, settlement patterns of the pastoral communities may include many non patrilineal kin, or other clans, the true patrilineal kin is honored when pressure arises in the form of diminishing water and pasture, in such instances those who are not one‟s clan become undesirable aliens, thus it is was not a surprise to witness, in the course of conducting the study the many sprouting settlements in Wajir County consisting of entirely agnatic kin, meant to protect “clan‟s” ideals at any costs. Intra-clan and inter-clan conflicts are thus common in the entire Northern Kenya; this study explores the management of inter-clan conflict in Wajir County, North Eastern Province of Kenya. In particular, this research offers an exploration and discussion of the sources of inter-clan conflict, the role of the local NGOs and the perceptions of the local communities, politicians, provincial administration and the local peace committees in the processes of the managing inter-clan conflicts by the local NGOs. With reference to relevant research and literature, as well as the researcher‟s good background understanding on the interventions of the local NGOs in Wajir County, this treatise will provide a series of recommendations to respond to the recurrent inter-clan conflict in the Wajir County, which to some extent could also be applicable to communities with similar settings in Africa and beyond.
- Full Text:
- Date Issued: 2013
Exploring the possibility of an Ubuntu-based political philosophy
- Authors: Furman, Katherine Elizabeth
- Date: 2013
- Subjects: Ubuntu , Political philosophy , Ethical theories , Law , South Africa , Ubuntu (Philosophy) -- Research -- South Africa , Political science -- Philosophy -- Research , Philosophy, African -- Research , Social values -- Research South Africa , Ethics -- Research -- South Africa
- Language: English
- Type: text , Thesis , Masters , MA
- Identifier: vital:2756 , http://hdl.handle.net/10962/d1002003
- Description: It is typically said that there are two questions that political philosophy seeks to address: ‘who gets what?’ and ‘who decides on who gets what?’ South Africa, along with much of the rest of the world, has answered the second question badly and currently ranks as one of the world’s most unequal societies. Counter-intuitively, South Africa maintains a social-political order that (re)produces this inequality along with great enthusiasm for ubuntu, an African ethic that at a minimum requires that we treat each other humanely. However, due to the view that ubuntu has been co-opted in support of South Africa’s unjust system, ubuntu has largely been ignored by radical thinkers. The aim of this thesis is therefore to explore the possibility of an ubuntu-based political philosophy, with the core assumption that political philosophy is rooted in ethical theory. Three tasks are therefore undertaken in this thesis. Firstly, ubuntu is articulated as an ethic. Secondly, it is compared to similar Western ethical theories in order to determine if there are distinguishing characteristics that make ubuntu a more appropriate founding ethic for South African political philosophy. Finally, whether ubuntu can find real-world applicability will be assessed by looking at the way ubuntu has been used in the law
- Full Text:
- Date Issued: 2013
- Authors: Furman, Katherine Elizabeth
- Date: 2013
- Subjects: Ubuntu , Political philosophy , Ethical theories , Law , South Africa , Ubuntu (Philosophy) -- Research -- South Africa , Political science -- Philosophy -- Research , Philosophy, African -- Research , Social values -- Research South Africa , Ethics -- Research -- South Africa
- Language: English
- Type: text , Thesis , Masters , MA
- Identifier: vital:2756 , http://hdl.handle.net/10962/d1002003
- Description: It is typically said that there are two questions that political philosophy seeks to address: ‘who gets what?’ and ‘who decides on who gets what?’ South Africa, along with much of the rest of the world, has answered the second question badly and currently ranks as one of the world’s most unequal societies. Counter-intuitively, South Africa maintains a social-political order that (re)produces this inequality along with great enthusiasm for ubuntu, an African ethic that at a minimum requires that we treat each other humanely. However, due to the view that ubuntu has been co-opted in support of South Africa’s unjust system, ubuntu has largely been ignored by radical thinkers. The aim of this thesis is therefore to explore the possibility of an ubuntu-based political philosophy, with the core assumption that political philosophy is rooted in ethical theory. Three tasks are therefore undertaken in this thesis. Firstly, ubuntu is articulated as an ethic. Secondly, it is compared to similar Western ethical theories in order to determine if there are distinguishing characteristics that make ubuntu a more appropriate founding ethic for South African political philosophy. Finally, whether ubuntu can find real-world applicability will be assessed by looking at the way ubuntu has been used in the law
- Full Text:
- Date Issued: 2013
Exploring the role of an education non-governmental organisation's contribution towards fighting HIV/AIDS: a case study of South African partners
- Authors: Chiguvare, Admire D
- Date: 2013
- Subjects: AIDS (Disease) -- Social aspects -- South Africa -- Nelson Mandela Bay Municipality , HIV infections -- South Africa -- Nelson Mandela Bay Municipality -- Prevention , Non-governmental organizations -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9219 , http://hdl.handle.net/10948/d1020870
- Description: The problem this research seeks to address concerns related to the role allocated and strategies implemented by HIV and AIDS education NGOs, in mitigating the impact of HIV and AIDS in Nelson Mandela Bay. The problem is approached as a development challenge and examples are drawn from the undertakings of South African Partners (SAP), an NGO operating in the education field. The study adopted qualitative research, relative unstructured interviews, direct observation and literature review as methods of data collection. The study further identified specific roles that education NGOs play in response to HIV/AIDS and delineated the strategies that HIV and AIDS education NGOs employ in responding to HIV/AIDS. The research found that HIV/AIDS education NGOs have become important channels through which people affected and living with HIV/AIDS participate in development, share their experience and access information and resources. Further noted was that HIV/AIDS results in a diminished workforce and a higher allocation of state funds to public healthcare. The research findings showed that an education NGO in a prison context serves to mobilise the prison community and sensitise it to HIV and AIDS issues. This, through its addressing of the needs and causes of HIV infections in prison. SAP aid recipients were found to be satisfied for the most part, with the service rendered them by the education NGO. The study found that HIV prevention educational sessions were quite effective in disseminating HIV and AIDS basic information and that SAP achieves their goals through their training of facilitators who employ the STEPS curriculum. The trained facilitators facilitate group discussions, distribute condoms and lubricants through partnerships, and solicit behavioural change through the use of theatre to disseminate HIV prevention information. Key recommendations of the study are that HIV and AIDS education NGOs must integrate poverty reduction interventions in their activities and that further, they would do better to form coalitions in order to strengthen their capacity to sustain their activities and manage partnerships. Education NGOs should form partnerships that provide social protection. Ruther recommended is that education NGOs should further their curriculum in consideration for sexual preferences.
- Full Text:
- Date Issued: 2013
- Authors: Chiguvare, Admire D
- Date: 2013
- Subjects: AIDS (Disease) -- Social aspects -- South Africa -- Nelson Mandela Bay Municipality , HIV infections -- South Africa -- Nelson Mandela Bay Municipality -- Prevention , Non-governmental organizations -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9219 , http://hdl.handle.net/10948/d1020870
- Description: The problem this research seeks to address concerns related to the role allocated and strategies implemented by HIV and AIDS education NGOs, in mitigating the impact of HIV and AIDS in Nelson Mandela Bay. The problem is approached as a development challenge and examples are drawn from the undertakings of South African Partners (SAP), an NGO operating in the education field. The study adopted qualitative research, relative unstructured interviews, direct observation and literature review as methods of data collection. The study further identified specific roles that education NGOs play in response to HIV/AIDS and delineated the strategies that HIV and AIDS education NGOs employ in responding to HIV/AIDS. The research found that HIV/AIDS education NGOs have become important channels through which people affected and living with HIV/AIDS participate in development, share their experience and access information and resources. Further noted was that HIV/AIDS results in a diminished workforce and a higher allocation of state funds to public healthcare. The research findings showed that an education NGO in a prison context serves to mobilise the prison community and sensitise it to HIV and AIDS issues. This, through its addressing of the needs and causes of HIV infections in prison. SAP aid recipients were found to be satisfied for the most part, with the service rendered them by the education NGO. The study found that HIV prevention educational sessions were quite effective in disseminating HIV and AIDS basic information and that SAP achieves their goals through their training of facilitators who employ the STEPS curriculum. The trained facilitators facilitate group discussions, distribute condoms and lubricants through partnerships, and solicit behavioural change through the use of theatre to disseminate HIV prevention information. Key recommendations of the study are that HIV and AIDS education NGOs must integrate poverty reduction interventions in their activities and that further, they would do better to form coalitions in order to strengthen their capacity to sustain their activities and manage partnerships. Education NGOs should form partnerships that provide social protection. Ruther recommended is that education NGOs should further their curriculum in consideration for sexual preferences.
- Full Text:
- Date Issued: 2013
Expropriation of mineral resourses and the implications for conflict transformation in the Democratic Republic of Congo
- Authors: Nibishaka, Emmanuel
- Date: 2013
- Subjects: Postwar reconstruction -- Congo (Democratic Republic) , Minerals -- Congo (Democratic Republic)
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8294 , http://hdl.handle.net/10948/d1018880
- Description: The eastern Democratic Republic of Congo has experienced constant instability and conflict since 1996. With the collapse of the state of Zaire and the renaming of the country by the late Laurent Desire Kabila in late 1996, there were high expectations from the Congolese population that the country was going to move forward. However, in less than two years, the central government in Kinshasa was facing a new rebellion from the east of the country, followed by widespread violence and criminal activities by armed and militia groups. Although military intervention from Zimbabwe, Namibia and Angola halted the rebellion march to Kinshasa, the capital city of DRC, and allowed the DRC government to sign peace agreement with its opponents in 2002; since then, the prospect of peace in the eastern DRC, especially the North and South Kivus seems bleak. Since 2002, that region has been the theatre of armed and militia groups (both local and foreign), owing to, in the views of various experts, the presence of mineral resources to support their criminal activities, as well as the economic interests of regional actors to create proxy militia and armed groups in the absence of central government in much of eastern DRC. The purpose and rationale of this study is to critically identify actors in the postconflict reconstruction process, and examine the role of mineral resources among other perpetuating factors of the protracted conflict in eastern DRC, in order to arrive at a comprehensive analysis of the reasons for the failure of peace building and post-conflict reconstruction processes that have been undertaken. This study aims to fill a gap in available literature, by pointing to some conflict drivers and factors which have previously been overlooked in post-conflict reconstruction, and in existing research on the topic, especially the role of mineral resources in sustaining conflict. A thorough conceptualization of relevant conflict theory and a historical overview of the conflict in DRC were provided as a point of departure in order to understand other factors that contribute to the intractability of conflict in eastern DRC, this study found that those factors were rooted in the legacy of colonialism; the bad leadership under both the colonial powers and subsequent government of Joseph Mobutu, manipulation and politicization of ethnic identities especially in the South and North Kivu and the geopolitical location of the eastern DRC. This study further established that the presence of mineral resources in eastern DRC indeed contributes to the continued insecurity in that region by providing succour to armed groups, thus undermining peace agreements especially the Pretoria agreement that formally ended hostilities in 2002. Furthermore, the study found that the issue of mineral resources is not the sole driver of the eastern DRC conflict, as the issues of ethnic polarisation especially, discrimination against Kinyarwanda speaking Congolese in the east, and the view that only military means can solve this problem; coupled with other security threats including the presence of foreign militia groups motivate the neighbouring countries of Uganda, Rwanda and Burundi to constantly meddle in DRC's internal affairs. The study suggests that additional research be conducted to further investigate the regional dimensions of the conflict and how perceived interests in mineral revenue contribute to the polarisation of the population in eastern DRC; leading to the proliferation of armed groups.
- Full Text:
- Date Issued: 2013
- Authors: Nibishaka, Emmanuel
- Date: 2013
- Subjects: Postwar reconstruction -- Congo (Democratic Republic) , Minerals -- Congo (Democratic Republic)
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8294 , http://hdl.handle.net/10948/d1018880
- Description: The eastern Democratic Republic of Congo has experienced constant instability and conflict since 1996. With the collapse of the state of Zaire and the renaming of the country by the late Laurent Desire Kabila in late 1996, there were high expectations from the Congolese population that the country was going to move forward. However, in less than two years, the central government in Kinshasa was facing a new rebellion from the east of the country, followed by widespread violence and criminal activities by armed and militia groups. Although military intervention from Zimbabwe, Namibia and Angola halted the rebellion march to Kinshasa, the capital city of DRC, and allowed the DRC government to sign peace agreement with its opponents in 2002; since then, the prospect of peace in the eastern DRC, especially the North and South Kivus seems bleak. Since 2002, that region has been the theatre of armed and militia groups (both local and foreign), owing to, in the views of various experts, the presence of mineral resources to support their criminal activities, as well as the economic interests of regional actors to create proxy militia and armed groups in the absence of central government in much of eastern DRC. The purpose and rationale of this study is to critically identify actors in the postconflict reconstruction process, and examine the role of mineral resources among other perpetuating factors of the protracted conflict in eastern DRC, in order to arrive at a comprehensive analysis of the reasons for the failure of peace building and post-conflict reconstruction processes that have been undertaken. This study aims to fill a gap in available literature, by pointing to some conflict drivers and factors which have previously been overlooked in post-conflict reconstruction, and in existing research on the topic, especially the role of mineral resources in sustaining conflict. A thorough conceptualization of relevant conflict theory and a historical overview of the conflict in DRC were provided as a point of departure in order to understand other factors that contribute to the intractability of conflict in eastern DRC, this study found that those factors were rooted in the legacy of colonialism; the bad leadership under both the colonial powers and subsequent government of Joseph Mobutu, manipulation and politicization of ethnic identities especially in the South and North Kivu and the geopolitical location of the eastern DRC. This study further established that the presence of mineral resources in eastern DRC indeed contributes to the continued insecurity in that region by providing succour to armed groups, thus undermining peace agreements especially the Pretoria agreement that formally ended hostilities in 2002. Furthermore, the study found that the issue of mineral resources is not the sole driver of the eastern DRC conflict, as the issues of ethnic polarisation especially, discrimination against Kinyarwanda speaking Congolese in the east, and the view that only military means can solve this problem; coupled with other security threats including the presence of foreign militia groups motivate the neighbouring countries of Uganda, Rwanda and Burundi to constantly meddle in DRC's internal affairs. The study suggests that additional research be conducted to further investigate the regional dimensions of the conflict and how perceived interests in mineral revenue contribute to the polarisation of the population in eastern DRC; leading to the proliferation of armed groups.
- Full Text:
- Date Issued: 2013
Extreme weather events in the Sneeuberg, Karoo, South Africa: a case study of the floods of 9 and 12 February 2011
- Fox, Roddy C, Rowntree, Kate M
- Authors: Fox, Roddy C , Rowntree, Kate M
- Date: 2013
- Language: English
- Type: Article
- Identifier: vital:6672 , http://hdl.handle.net/10962/d1004468
- Description: Two destructive flood events occurred in rapid succession in the semi-arid Sneeuberg Mountains of the Karoo, South Africa in February 2011. The temporal and spatial characteristics of these two extreme events are examined in this paper through analysis of data from an unusually dense, and reliable, network of farm rain gauges. These analyses add to our understanding derived from existing rain gauge information. Comparisons are then made with patterns from a range of modeled products derived from remote sensed information: the Modern-Era Retrospective Analysis for Research and Applications (MERRA), the Tropical Rainfall Measuring Mission (TRMM) and the Global Land Data Assimilation System (GLDAS). We found that the first flood event was widespread and precipitation was related strongly to altitude. The second was highly localised, with no relationship to altitude. Both had very sharply peaked rainfall intensities. These findings are of significance to the studies of flooding and landscape change in the area as such events have become more pronounced over the past 50 yr and it is likely that this trend will accelerate. The modeled patterns are derived largely from remote sensing and we found that they are reliable for drawing out monthly and annual variations but they make noticeable underestimates. They are poor estimates, however, both for the spatial distribution of precipitation, and the short term trends as they struggle to estimate the impact of topography and other local forcing factors. This finding corroborates information derived from other analyses at broader spatial scales using more widely spread, established rain gauge stations. Ten percent of southern Africa has been classified as mountainous and these areas provide much of our water resources so our findings are significant to water managers throughout this and similar mountainous regions.
- Full Text:
- Date Issued: 2013
- Authors: Fox, Roddy C , Rowntree, Kate M
- Date: 2013
- Language: English
- Type: Article
- Identifier: vital:6672 , http://hdl.handle.net/10962/d1004468
- Description: Two destructive flood events occurred in rapid succession in the semi-arid Sneeuberg Mountains of the Karoo, South Africa in February 2011. The temporal and spatial characteristics of these two extreme events are examined in this paper through analysis of data from an unusually dense, and reliable, network of farm rain gauges. These analyses add to our understanding derived from existing rain gauge information. Comparisons are then made with patterns from a range of modeled products derived from remote sensed information: the Modern-Era Retrospective Analysis for Research and Applications (MERRA), the Tropical Rainfall Measuring Mission (TRMM) and the Global Land Data Assimilation System (GLDAS). We found that the first flood event was widespread and precipitation was related strongly to altitude. The second was highly localised, with no relationship to altitude. Both had very sharply peaked rainfall intensities. These findings are of significance to the studies of flooding and landscape change in the area as such events have become more pronounced over the past 50 yr and it is likely that this trend will accelerate. The modeled patterns are derived largely from remote sensing and we found that they are reliable for drawing out monthly and annual variations but they make noticeable underestimates. They are poor estimates, however, both for the spatial distribution of precipitation, and the short term trends as they struggle to estimate the impact of topography and other local forcing factors. This finding corroborates information derived from other analyses at broader spatial scales using more widely spread, established rain gauge stations. Ten percent of southern Africa has been classified as mountainous and these areas provide much of our water resources so our findings are significant to water managers throughout this and similar mountainous regions.
- Full Text:
- Date Issued: 2013
Factors affecting customer retention at an automative manufacturing organisation
- Authors: Yam, Bonga Sherperd Elvis
- Date: 2013
- Subjects: Consumer satisfaction , Customer relations , Automobile industry and trade -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8809 , http://hdl.handle.net/10948/d1018573
- Description: South African vehicle manufacturers are under immense competition from vehicle manufactures from India and China. The global financial crises also put these organisations under intense pressure and this resulted in these organisations having to start seeing the need to focus on issues that affect customer retention. The way that business is done in the 21st Century is forcing organisations to implement strategies that are geared towards increasing customer retention and growing the business. Organisations need to build relationships with their customers with the hope that these customers will in turn extend their stay with the organisation when an opportunity to replace their vehicles arises or keep on servicing with them. In order to establish a good relationship with customers, organisations need to understand customer expectations by being customer orientated and by providing customers with value. The primary objective of this study is to improve customer retention for a selected vehicle manufacturer after the warranty and service plans have expired, by investigating the relationship between customer service quality, customer loyalty, and customer retention. The results obtained from the 64 respondents who participated in the survey revealed that although all the above-mentioned variables play a role in increasing customer retention, customer service quality exerts the most influence. The study also highlights areas that should be improved, as well as recommendations on how to improve them. Recommendations for future research are also provided.
- Full Text:
- Date Issued: 2013
- Authors: Yam, Bonga Sherperd Elvis
- Date: 2013
- Subjects: Consumer satisfaction , Customer relations , Automobile industry and trade -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8809 , http://hdl.handle.net/10948/d1018573
- Description: South African vehicle manufacturers are under immense competition from vehicle manufactures from India and China. The global financial crises also put these organisations under intense pressure and this resulted in these organisations having to start seeing the need to focus on issues that affect customer retention. The way that business is done in the 21st Century is forcing organisations to implement strategies that are geared towards increasing customer retention and growing the business. Organisations need to build relationships with their customers with the hope that these customers will in turn extend their stay with the organisation when an opportunity to replace their vehicles arises or keep on servicing with them. In order to establish a good relationship with customers, organisations need to understand customer expectations by being customer orientated and by providing customers with value. The primary objective of this study is to improve customer retention for a selected vehicle manufacturer after the warranty and service plans have expired, by investigating the relationship between customer service quality, customer loyalty, and customer retention. The results obtained from the 64 respondents who participated in the survey revealed that although all the above-mentioned variables play a role in increasing customer retention, customer service quality exerts the most influence. The study also highlights areas that should be improved, as well as recommendations on how to improve them. Recommendations for future research are also provided.
- Full Text:
- Date Issued: 2013
Factors affecting rural farming households’ willingness to participate in a proposed irrigation scheme: a situation analysis of Guquka in Nkonkobe District Municipality, Eastern Cape, South Africa
- Authors: Ngwenya, Kwanele
- Date: 2013
- Subjects: Irrigation farming -- South Africa -- Eastern Cape , Agricultural systems -- South Africa -- Eastern Cape , Economic development projects -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MSc Agric (Agricultural Economics)
- Identifier: vital:11198 , http://hdl.handle.net/10353/d1007145 , Irrigation farming -- South Africa -- Eastern Cape , Agricultural systems -- South Africa -- Eastern Cape , Economic development projects -- South Africa -- Eastern Cape
- Description: Previous studies conducted in the study area recommended an irrigation scheme as a much desired intervention in order to reduce poverty levels, reduce unemployment, provide a livelihood for the households and trigger development. The Land Bank of South Africa has shown keen interest to provide funds to set up an irrigation scheme in Guquka. Absence of peoples’ involvement and farmer participation has been identified as one of the causes of poor performance of smallholder irrigation schemes in South Africa. The poor performance of smallholder irrigation projects in South Africa provided a good basis for exploring factors that could possibly affect farmer participation and the success of the proposed irrigation scheme. This knowledge would be useful to providers of extension services, capital providers, policy makers and the recipients of the proposed irrigation scheme. The main objective of this study was to investigate the factors affecting the willingness of farming households to participate in the proposed irrigation scheme. This investigation helped to analyse demographic; socio economic situation; farming practices; economic activities; water sources, uses and management in the study area. The major tool of enquiry in this study was the questionnaire which was used to collect data from the households. Household and farm characteristics were collected using structured questionnaires with the help of locally recruited and trained enumerators. The data used for the empirical analysis was obtained from a survey of 50 farming households in Guquka, in the Eastern Cape Province of South Africa. The following variables were selected to determine the scope of their influence on farmer willingness to participate in the proposed scheme: age; membership in local group; investment in agriculture, educational level of the farmers, knowledge, household size, labour and gender. A logit model was used to determine the extent to which these selected characteristics influence the willingness of farmers to participate in the proposed irrigation scheme. The results showed that willingness to participate in the scheme was significantly influenced by the afore mentioned variables as well as knowledge about the planned irrigation scheme which is mainly provided by extension agents; and total household income. Age was found to decrease the willingness of farmers to participate in irrigation. A positive association existed between participation and the following variables; membership in local group, investment in agriculture, educational level of the farmers and knowledge. On the other hand, household size, labour and gender were not significant variables affecting willingness to participate in the proposed irrigation scheme. Based on the results from the logit regression model, it can be concluded that membership in a local group, investment in agriculture, education, knowledge and total household income are responsible for increasing the probability of participation. The negative relationship on age and participation indicates that the older the person is, the lesser the chances of participation. It is recommended that stakeholders should improve access to education and farmer training programmes. Support systems to disseminate information, training and knowledge should be enhanced. Improving institutional support and access to financial services should be prioritised by the stakeholders in the study area. Further studies on building institutional capacity and a cost benefit analysis of irrigation options in the study area are recommended.
- Full Text:
- Date Issued: 2013
- Authors: Ngwenya, Kwanele
- Date: 2013
- Subjects: Irrigation farming -- South Africa -- Eastern Cape , Agricultural systems -- South Africa -- Eastern Cape , Economic development projects -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MSc Agric (Agricultural Economics)
- Identifier: vital:11198 , http://hdl.handle.net/10353/d1007145 , Irrigation farming -- South Africa -- Eastern Cape , Agricultural systems -- South Africa -- Eastern Cape , Economic development projects -- South Africa -- Eastern Cape
- Description: Previous studies conducted in the study area recommended an irrigation scheme as a much desired intervention in order to reduce poverty levels, reduce unemployment, provide a livelihood for the households and trigger development. The Land Bank of South Africa has shown keen interest to provide funds to set up an irrigation scheme in Guquka. Absence of peoples’ involvement and farmer participation has been identified as one of the causes of poor performance of smallholder irrigation schemes in South Africa. The poor performance of smallholder irrigation projects in South Africa provided a good basis for exploring factors that could possibly affect farmer participation and the success of the proposed irrigation scheme. This knowledge would be useful to providers of extension services, capital providers, policy makers and the recipients of the proposed irrigation scheme. The main objective of this study was to investigate the factors affecting the willingness of farming households to participate in the proposed irrigation scheme. This investigation helped to analyse demographic; socio economic situation; farming practices; economic activities; water sources, uses and management in the study area. The major tool of enquiry in this study was the questionnaire which was used to collect data from the households. Household and farm characteristics were collected using structured questionnaires with the help of locally recruited and trained enumerators. The data used for the empirical analysis was obtained from a survey of 50 farming households in Guquka, in the Eastern Cape Province of South Africa. The following variables were selected to determine the scope of their influence on farmer willingness to participate in the proposed scheme: age; membership in local group; investment in agriculture, educational level of the farmers, knowledge, household size, labour and gender. A logit model was used to determine the extent to which these selected characteristics influence the willingness of farmers to participate in the proposed irrigation scheme. The results showed that willingness to participate in the scheme was significantly influenced by the afore mentioned variables as well as knowledge about the planned irrigation scheme which is mainly provided by extension agents; and total household income. Age was found to decrease the willingness of farmers to participate in irrigation. A positive association existed between participation and the following variables; membership in local group, investment in agriculture, educational level of the farmers and knowledge. On the other hand, household size, labour and gender were not significant variables affecting willingness to participate in the proposed irrigation scheme. Based on the results from the logit regression model, it can be concluded that membership in a local group, investment in agriculture, education, knowledge and total household income are responsible for increasing the probability of participation. The negative relationship on age and participation indicates that the older the person is, the lesser the chances of participation. It is recommended that stakeholders should improve access to education and farmer training programmes. Support systems to disseminate information, training and knowledge should be enhanced. Improving institutional support and access to financial services should be prioritised by the stakeholders in the study area. Further studies on building institutional capacity and a cost benefit analysis of irrigation options in the study area are recommended.
- Full Text:
- Date Issued: 2013
Factors affecting the impact of BEE strategies in enhancing previously disadvantaged beneficiaries in Manquma Local Municipality
- Authors: Bota, Patrick Mziwoxolo
- Date: 2013
- Subjects: Affirmative action programs -- South Africa , Blacks -- South Africa -- Economic conditions , Municipal government -- South Africa , Economic development
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9174 , http://hdl.handle.net/10948/d1020115
- Description: This research project is about the “Factors Affecting the impact of Black Economic Empowerment strategies in enhancing previously disadvantaged beneficiaries in Mnquma Local Municipality.” The purpose is to examine the challenges faced by previously disadvantaged beneficiaries so as to emerge with new innovative BEE mechanisms that can be implemented to improve the situation faced by beneficiaries for the better. To achieve this objective, it was necessary to study the iterature of “Black Economic Empowerment” which is part of the Local Economic Development initiatives. In order to attain the main objective of the study and also to address the research problem face to face interviews were conducted with previously disadvantaged beneficiaries, Local Economic Development officials and councillors from five different wards of Mnquma Local Municipality. The literature review and the interviews helped one to come up with the recommendations to be adopted in order to remedy the situation of the beneficiaries. These recommendations will, hopefully, be of assistance to Mnquma Local Municipality. Findings of this study indicate that challenges faced by previously disadvantaged beneficiaries include: fronting, lack of finance, skills shortage like technical, management, budgeting and saving skills, absence of training workshops, and lack of support on SMMEs development as well as poor implementation of BEE policy by Local Economic Development Unit. The aforesaid challenges have negative effects on the implementation of BEE strategies which adversely affect the beneficiaries. Here are some of the recommendations made in this regard: support and assistance for previously disadvantaged beneficiaries like financial assistance, Khula financial schemes, bank loans, training and workshops, establishment of agricultural projects as well as assistance on coordination of co-operatives initiatives. Other recommendations provide possible solutions to these problems: corruption, nepotism and cadreship deployment. In order to act against these transgressions the following suggestions have been made in the study: containment of fronting, development of heritage and historical sites for tourists’ purposes, recommendation on BEE management strategies and also recommendation on business registration and licensing. The study concludes that if the Mnquma Local Municipality can execute all the proposed recommendations, all the factors raised as the stumbling block towards the success and beneficiary of the previously disadvantaged beneficiaries would be resolved.
- Full Text:
- Date Issued: 2013
- Authors: Bota, Patrick Mziwoxolo
- Date: 2013
- Subjects: Affirmative action programs -- South Africa , Blacks -- South Africa -- Economic conditions , Municipal government -- South Africa , Economic development
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9174 , http://hdl.handle.net/10948/d1020115
- Description: This research project is about the “Factors Affecting the impact of Black Economic Empowerment strategies in enhancing previously disadvantaged beneficiaries in Mnquma Local Municipality.” The purpose is to examine the challenges faced by previously disadvantaged beneficiaries so as to emerge with new innovative BEE mechanisms that can be implemented to improve the situation faced by beneficiaries for the better. To achieve this objective, it was necessary to study the iterature of “Black Economic Empowerment” which is part of the Local Economic Development initiatives. In order to attain the main objective of the study and also to address the research problem face to face interviews were conducted with previously disadvantaged beneficiaries, Local Economic Development officials and councillors from five different wards of Mnquma Local Municipality. The literature review and the interviews helped one to come up with the recommendations to be adopted in order to remedy the situation of the beneficiaries. These recommendations will, hopefully, be of assistance to Mnquma Local Municipality. Findings of this study indicate that challenges faced by previously disadvantaged beneficiaries include: fronting, lack of finance, skills shortage like technical, management, budgeting and saving skills, absence of training workshops, and lack of support on SMMEs development as well as poor implementation of BEE policy by Local Economic Development Unit. The aforesaid challenges have negative effects on the implementation of BEE strategies which adversely affect the beneficiaries. Here are some of the recommendations made in this regard: support and assistance for previously disadvantaged beneficiaries like financial assistance, Khula financial schemes, bank loans, training and workshops, establishment of agricultural projects as well as assistance on coordination of co-operatives initiatives. Other recommendations provide possible solutions to these problems: corruption, nepotism and cadreship deployment. In order to act against these transgressions the following suggestions have been made in the study: containment of fronting, development of heritage and historical sites for tourists’ purposes, recommendation on BEE management strategies and also recommendation on business registration and licensing. The study concludes that if the Mnquma Local Municipality can execute all the proposed recommendations, all the factors raised as the stumbling block towards the success and beneficiary of the previously disadvantaged beneficiaries would be resolved.
- Full Text:
- Date Issued: 2013
Factors affecting the utilisation of a workplace voluntary counselling and testing programme in the Eastern Cape
- Authors: Jusayo, Nomonde
- Date: 2013
- Subjects: HIV infections -- South Africa -- Prevention , HIV infections -- Treatment , Employee health promotion
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:9428 , http://hdl.handle.net/10948/d1010273 , HIV infections -- South Africa -- Prevention , HIV infections -- Treatment , Employee health promotion
- Description: The world has entered the third decade of the HIV and AIDS epidemic under different times in which the epidemic is treatable. The International Labour Organisation (ILO) (2005) declares HIV and AIDS a developmental crisis destroying developmental gains over generations. Since HIV and AIDS affect the most productive segment of the labour force, it is therefore not only a threat to development but also to the world of work without which development will be sacrificed (ILO, 2001). Collaborative response efforts that seek to mitigate the HIV pandemic by government, business and higher education institutions have been fraught with challenges. The main challenge that beset these efforts is that, in the absence of an HIV vaccine, voluntary counselling and testing remains the gateway to access treatment and care. Regrettably, participation in VCT has been confronted by challenges of low utilisation. This precedes the objectives of this study, which were to explore and describe factors that serve as barriers and facilitators of workplace VCT programmes with the objective to improve participation in these programmes. The current study was a product of a qualitative and exploratory-descriptive research design. A nonprobability convenience sampling method was used to sample participants for this study. The targeted population in this study were the non-academic employees of an academic institution in the Eastern Cape. Data was collected by means of focus group discussions and by using semi-structured interviews. The focus group samples comprised of an equal number of men and women with an overall participation of fifty-six participants. Data obtained was transcribed, thematically analysed and coded using Henning, Van Rensburg, and Smit's (2004) qualitative analysis and interpretation method. Findings of this research revealed that factors that facilitate and inhibit voluntary counselling and testing are psychosocial and cultural by nature. At psychosocial level, participants reported factors that facilitate voluntary counselling and testing to include psychological readiness to go for HIV testing, reassurances of confidentiality of HIV test results and normalising HIV testing (making the process more like that for screening and diagnostic testing). Cultural factors included cultural practices and beliefs such as "intonjane" and traditional circumcision - positive cultural nurturers that could facilitate VCT participation. Results of this study showed a lack of basic knowledge about VCT and fear of knowing one's status, fear of breach of confidentiality, fear of being stigmatised and a lack of trust towards health professional as the major psychosocial factors that serve as barriers to VCT participation. The cultural barriers to VCT pointed to hegemonic masculinity as a socially constructed gender identity that encourages gender inequalities and undermines efforts to improve HIV testing. The study suggested that strategies to increase VCT participation should consider leadership support of VCT programmes, incentivisation of VCT programmes, institutionalisation of HIV and AIDS education and the establishment of integrated wellness services for employees.
- Full Text:
- Date Issued: 2013
- Authors: Jusayo, Nomonde
- Date: 2013
- Subjects: HIV infections -- South Africa -- Prevention , HIV infections -- Treatment , Employee health promotion
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:9428 , http://hdl.handle.net/10948/d1010273 , HIV infections -- South Africa -- Prevention , HIV infections -- Treatment , Employee health promotion
- Description: The world has entered the third decade of the HIV and AIDS epidemic under different times in which the epidemic is treatable. The International Labour Organisation (ILO) (2005) declares HIV and AIDS a developmental crisis destroying developmental gains over generations. Since HIV and AIDS affect the most productive segment of the labour force, it is therefore not only a threat to development but also to the world of work without which development will be sacrificed (ILO, 2001). Collaborative response efforts that seek to mitigate the HIV pandemic by government, business and higher education institutions have been fraught with challenges. The main challenge that beset these efforts is that, in the absence of an HIV vaccine, voluntary counselling and testing remains the gateway to access treatment and care. Regrettably, participation in VCT has been confronted by challenges of low utilisation. This precedes the objectives of this study, which were to explore and describe factors that serve as barriers and facilitators of workplace VCT programmes with the objective to improve participation in these programmes. The current study was a product of a qualitative and exploratory-descriptive research design. A nonprobability convenience sampling method was used to sample participants for this study. The targeted population in this study were the non-academic employees of an academic institution in the Eastern Cape. Data was collected by means of focus group discussions and by using semi-structured interviews. The focus group samples comprised of an equal number of men and women with an overall participation of fifty-six participants. Data obtained was transcribed, thematically analysed and coded using Henning, Van Rensburg, and Smit's (2004) qualitative analysis and interpretation method. Findings of this research revealed that factors that facilitate and inhibit voluntary counselling and testing are psychosocial and cultural by nature. At psychosocial level, participants reported factors that facilitate voluntary counselling and testing to include psychological readiness to go for HIV testing, reassurances of confidentiality of HIV test results and normalising HIV testing (making the process more like that for screening and diagnostic testing). Cultural factors included cultural practices and beliefs such as "intonjane" and traditional circumcision - positive cultural nurturers that could facilitate VCT participation. Results of this study showed a lack of basic knowledge about VCT and fear of knowing one's status, fear of breach of confidentiality, fear of being stigmatised and a lack of trust towards health professional as the major psychosocial factors that serve as barriers to VCT participation. The cultural barriers to VCT pointed to hegemonic masculinity as a socially constructed gender identity that encourages gender inequalities and undermines efforts to improve HIV testing. The study suggested that strategies to increase VCT participation should consider leadership support of VCT programmes, incentivisation of VCT programmes, institutionalisation of HIV and AIDS education and the establishment of integrated wellness services for employees.
- Full Text:
- Date Issued: 2013
Factors causing the decline in English proficiency among learners based on a perception of teachers in the junior secondary schools of the Qumbu Education District
- Authors: Makena, Bulelwa
- Date: 2013
- Subjects: English proficiency -- Learners-- Teachers opinion -- Eastern Cape -- South Africa
- Language: English
- Type: Thesis , Masters , M Ed
- Identifier: vital:18435 , http://hdl.handle.net/11260/d1007178
- Description: The purpose of this study was to find out whether factors such as the learners’ learning styles, their cultural backgrounds, instructional approaches and strategies used by teachers and the lack of exposure to relevant resources had an influence on the declining English proficiency among learners. The researcher is currently an English teacher in one of the schools in the Qumbu Education District. The researcher expressed concern about the learners’ declining performance in aspects of English language like reading, writing and speaking. The idea of carrying out this study became necessary as English is a compulsory first additional language for most of the schools. Most of the subjects offered in South African schools are taught in English; moreover, English is an internationally-recognized medium of communication. One therefore, has to master the use of English to a certain extent so as to be a successful scholar. The sample consisted of 20 English senior phase teachers who were randomly selected from 13 schools in various circuits around the Qumbu Education District. Data was collected through the use of questionnaires which focused specifically on the learners’ learning styles, their cultural backgrounds, instructional approaches and strategies used by teachers, and also the lack of exposure to relevant literature. These questionnaires were administered by the researcher in person. The data were analyzed and interpreted statistically and also presented through tables and discussions. The findings of this study revealed that the geographical locations of the selected schools for the research study, limited exposure to English-related resources, workload of English teachers, teaching and learning approaches, and knowledge acquisition strategies employed by teachers and learners contribute to the decline in English proficiency among the learners. If these could be attended to effectively, English proficiency could improve among learners. In conclusion, recommendations have been made both for action and possible further research.
- Full Text:
- Date Issued: 2013
- Authors: Makena, Bulelwa
- Date: 2013
- Subjects: English proficiency -- Learners-- Teachers opinion -- Eastern Cape -- South Africa
- Language: English
- Type: Thesis , Masters , M Ed
- Identifier: vital:18435 , http://hdl.handle.net/11260/d1007178
- Description: The purpose of this study was to find out whether factors such as the learners’ learning styles, their cultural backgrounds, instructional approaches and strategies used by teachers and the lack of exposure to relevant resources had an influence on the declining English proficiency among learners. The researcher is currently an English teacher in one of the schools in the Qumbu Education District. The researcher expressed concern about the learners’ declining performance in aspects of English language like reading, writing and speaking. The idea of carrying out this study became necessary as English is a compulsory first additional language for most of the schools. Most of the subjects offered in South African schools are taught in English; moreover, English is an internationally-recognized medium of communication. One therefore, has to master the use of English to a certain extent so as to be a successful scholar. The sample consisted of 20 English senior phase teachers who were randomly selected from 13 schools in various circuits around the Qumbu Education District. Data was collected through the use of questionnaires which focused specifically on the learners’ learning styles, their cultural backgrounds, instructional approaches and strategies used by teachers, and also the lack of exposure to relevant literature. These questionnaires were administered by the researcher in person. The data were analyzed and interpreted statistically and also presented through tables and discussions. The findings of this study revealed that the geographical locations of the selected schools for the research study, limited exposure to English-related resources, workload of English teachers, teaching and learning approaches, and knowledge acquisition strategies employed by teachers and learners contribute to the decline in English proficiency among the learners. If these could be attended to effectively, English proficiency could improve among learners. In conclusion, recommendations have been made both for action and possible further research.
- Full Text:
- Date Issued: 2013
Factors contributing to scarcity of women principals in Mqanduli junior secondary schools in the Mthatha District in the Eastern Cape Province Republic of South Africa
- Authors: Lolwana, Tembeka
- Date: 2013
- Subjects: Women principals -- Dissertations -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , M Ed
- Identifier: http://hdl.handle.net/11260/201 , vital:26579
- Description: The purpose of the study was to investigate the factors contributing to scarcity of women principals in junior secondary schools of Mqanduli in Mthatha Education District in the Eastern Cape Province, South Africa. This region is predominantly rural. The study focused on Secondary school principals. The study used a quantitative research design to elicit data from the respondents. Data were collected from 72 participants through the use of a questionnaire. 70 questionnaires were returned and the data were processed. The Statistical Package for Social Sciences (SPSS) was used in the analysis of the data. This study had covered the aspects of culture which prevailed in the education set up in the past and are still prevailing. The findings of the study revealed several factors contributing to the scarcity of women principals in Mqanduli District. These were the findings: the majority of the participants agreed that culture is a stumbling block to the appointment of women principals. Cultural aspects still influence the public opinion on the capability of women to lead. Selection procedures that are discrimatory on gender grounds prevent women from being appointed as principals. Poor implementation of affirmative action policies during selection of principals leads to exclusion of women from holding principals posts. Lack of support from the subordinates prevents women from holding principal posts Although discrimination and prejudice with respect to women ability to lead and manage is worldwide it is evident that the bill of human rights is beginning to impact positively on the stereotypes. Finally, recommendations and suggestions were made stating that the Department of Education needs to provide the necessary workshops on gender equity policies to upgrade SGBs with skills, knowledge and proper understanding of such policies.
- Full Text:
- Date Issued: 2013
- Authors: Lolwana, Tembeka
- Date: 2013
- Subjects: Women principals -- Dissertations -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , M Ed
- Identifier: http://hdl.handle.net/11260/201 , vital:26579
- Description: The purpose of the study was to investigate the factors contributing to scarcity of women principals in junior secondary schools of Mqanduli in Mthatha Education District in the Eastern Cape Province, South Africa. This region is predominantly rural. The study focused on Secondary school principals. The study used a quantitative research design to elicit data from the respondents. Data were collected from 72 participants through the use of a questionnaire. 70 questionnaires were returned and the data were processed. The Statistical Package for Social Sciences (SPSS) was used in the analysis of the data. This study had covered the aspects of culture which prevailed in the education set up in the past and are still prevailing. The findings of the study revealed several factors contributing to the scarcity of women principals in Mqanduli District. These were the findings: the majority of the participants agreed that culture is a stumbling block to the appointment of women principals. Cultural aspects still influence the public opinion on the capability of women to lead. Selection procedures that are discrimatory on gender grounds prevent women from being appointed as principals. Poor implementation of affirmative action policies during selection of principals leads to exclusion of women from holding principals posts. Lack of support from the subordinates prevents women from holding principal posts Although discrimination and prejudice with respect to women ability to lead and manage is worldwide it is evident that the bill of human rights is beginning to impact positively on the stereotypes. Finally, recommendations and suggestions were made stating that the Department of Education needs to provide the necessary workshops on gender equity policies to upgrade SGBs with skills, knowledge and proper understanding of such policies.
- Full Text:
- Date Issued: 2013
Factors contributing to senior secondary school learners' poor performance in science subjects in the Mount Frere Education District of the Eastern Cape Province, South Africa
- Authors: Dandala, Siyolo Sebastian
- Date: 2013
- Subjects: Poor performance -- Science
- Language: English
- Type: Thesis , Masters , M Ed
- Identifier: vital:18462 , http://hdl.handle.net/11260/d1008256
- Description: The purpose of this study was to investigate the factors contributing to senior secondary school learners’ poor performance in science subjects in the Mount Frere Education District of the Eastern Cape Province, South Africa. The literature analyses critically the existing knowledge based on factors contributing to poor performance of learners in science subjects and those factors that impact on learners’ positive attitudes towards science subjects. The study also identified literature on the following: motivational levels of science learners, teaching and learning strategies used in teaching science subjects, medium of instruction in the teaching and learning of science subjects, parental involvement in children’s learning, effects of lack of instructional materials on learner performance and learners’ attitudes towards science subjects. The study also examined the views of learners, teachers, Head of Department of sciences, parents and principals on factors contributing to poor performance of senior secondary school learners inscience subjects. The population for the study comprised of all principals, science teachers, science Head of Department, parents and science learners of the twenty six (26) senior secondary schools in the Mount Frere Education District. The principals, science teachers, science Head of Departments, parents of science learners and science learners in seven (7) senior secondary schools that offered science subjects were used as a sample in this study. The study employed the mixed method of quantitative and qualitative approaches. The research designs used were the survey and the case study. The instruments used were the questionnaires in which closed-ended questions were used to secure information and the interviews where open ended questions were used to collect data. The questionnaire as an instrument got tested in the pilot study to investigate the validity and reliability and also to identify possible deficiencies so as to rectify them. The responses were analyzed and presented in percentages using the Statistical Package for Social Science (SPSS) in the quantitative approach method of data analysis and in the qualitative data analysis process the researcher read through the data and became familiar with it and then identified the main themes and the next step was to examine the data in-depth and to provide detail descriptions of the participants’ words. The researcher also categorised and coded the data and then grouped them into themes and finally, interpreted the organised data into conclusion. The findings revealed that there was a lack of parental involvement, shortage of instructional materials, shortage of school laboratories, shortage of qualified science teachers and the learners’ negative attitudes towards science subjects. Recommendations were made concerning the above findings.
- Full Text:
- Date Issued: 2013
- Authors: Dandala, Siyolo Sebastian
- Date: 2013
- Subjects: Poor performance -- Science
- Language: English
- Type: Thesis , Masters , M Ed
- Identifier: vital:18462 , http://hdl.handle.net/11260/d1008256
- Description: The purpose of this study was to investigate the factors contributing to senior secondary school learners’ poor performance in science subjects in the Mount Frere Education District of the Eastern Cape Province, South Africa. The literature analyses critically the existing knowledge based on factors contributing to poor performance of learners in science subjects and those factors that impact on learners’ positive attitudes towards science subjects. The study also identified literature on the following: motivational levels of science learners, teaching and learning strategies used in teaching science subjects, medium of instruction in the teaching and learning of science subjects, parental involvement in children’s learning, effects of lack of instructional materials on learner performance and learners’ attitudes towards science subjects. The study also examined the views of learners, teachers, Head of Department of sciences, parents and principals on factors contributing to poor performance of senior secondary school learners inscience subjects. The population for the study comprised of all principals, science teachers, science Head of Department, parents and science learners of the twenty six (26) senior secondary schools in the Mount Frere Education District. The principals, science teachers, science Head of Departments, parents of science learners and science learners in seven (7) senior secondary schools that offered science subjects were used as a sample in this study. The study employed the mixed method of quantitative and qualitative approaches. The research designs used were the survey and the case study. The instruments used were the questionnaires in which closed-ended questions were used to secure information and the interviews where open ended questions were used to collect data. The questionnaire as an instrument got tested in the pilot study to investigate the validity and reliability and also to identify possible deficiencies so as to rectify them. The responses were analyzed and presented in percentages using the Statistical Package for Social Science (SPSS) in the quantitative approach method of data analysis and in the qualitative data analysis process the researcher read through the data and became familiar with it and then identified the main themes and the next step was to examine the data in-depth and to provide detail descriptions of the participants’ words. The researcher also categorised and coded the data and then grouped them into themes and finally, interpreted the organised data into conclusion. The findings revealed that there was a lack of parental involvement, shortage of instructional materials, shortage of school laboratories, shortage of qualified science teachers and the learners’ negative attitudes towards science subjects. Recommendations were made concerning the above findings.
- Full Text:
- Date Issued: 2013
Factors impacting performance of training institutions in Uganda
- Authors: Okware, Fabiano
- Date: 2013
- Subjects: Universities and colleges -- Uganda , Education and training services industry , Education, Higher -- Uganda
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:8857 , http://hdl.handle.net/10948/d1020150
- Description: The purpose of this study was to develop and empirically test a hypothetical model of factors impacting performance of training institutions in Uganda in order to establish their statistical significance. The liberalisation of the education sector in Uganda, which has led to the rapid growth in the establishment of private sector higher education institutions in the country, now necessitates empirical and theoretical research into the factors impacting performance of these training institutions. The mission of higher education training institutions is to constantly create a critical academic community to debate national issues and to generate relevant knowledge for the country’s economic growth and development. The study investigated and analysed how the independent variables (individual-, institutional- and external) impact institutional performance (dependent variable). The study reviewed literature in the areas of individual-, institutional- and external factors supported by Wei’s (2006), Mackenzie-Phillips (2008), Burke-Litwin (1994), Lusthaus, Adrien, Anderson and Carden (1999) and The Jain (2005) models as presented in section 6 of chapter one. The hypothetical model developed was based on the models mentioned. The study sought the perceptions of managers and utilised the quantitative research paradigm. A survey was conducted using a self-administered questionnaire distributed to managers in both public and private training institutions in Uganda. The final sample comprised 488 respondents. Data was collected in 2012 over a period of four months. The returned questionnaires were subjected to several statistical analyses. The validity of the measuring instrument was ascertained using exploratory factor analysis. The Cronbach’s alpha values for reliability were calculated for each of the factors identified during the exploratory factor analysis. In this study, correlation and exploratory factor analysis, the KMO measure of sample adequacy and Bartlett’s test of sphericity and regressions were the main statistical procedures used to test the appropriateness of data, correlation and significance of the relationships hypothesised between the various independent and dependent variables. The study identified nine independent variables as significantly impacting the performance (dependent variable) of training institutions in Uganda. Three statistical significant relationships were found between the individual factors: knowledge acquisition, role identity, employee empowerment and performance of training institutions in Uganda. Four statistical significant relationships were found between the institutional factors: strategic intent, management capabilities, organisational resources, organisational culture and performance of training institutions in Uganda. Two statistical significant relationships were found between the external factors: political/legal, stakeholders and performance of training institutions in Uganda. The study also found five statistically insignificant variables. It was found that managers in training institutions in Uganda should encourage employees to assess their own performance. Managers should formulate a policy on transparency and practice open communication using the right communication channels. Training institutions in Uganda should consider having organic and flatter organisational structures with a wider span of control. Managers should regard economic variables such as inflation rates and tax obligations when planning and drawing up budgets as this will impact their profitability. There is a need in Uganda to collaborate with and forge close relationships with international training institutions and global partners to become more globally competitive. The study has provided general guidelines at individual level how to best utilize employees to improve performance of training institutions in Uganda. Furthermore, general operational guidelines at institutional level for improving performance of training institutions have been given for such institutions to become and remain competitive in the global market place. The study has also highlighted general guidelines regarding managing external environmental factors to assist in improving performance of training institutions in Uganda.
- Full Text:
- Date Issued: 2013
- Authors: Okware, Fabiano
- Date: 2013
- Subjects: Universities and colleges -- Uganda , Education and training services industry , Education, Higher -- Uganda
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:8857 , http://hdl.handle.net/10948/d1020150
- Description: The purpose of this study was to develop and empirically test a hypothetical model of factors impacting performance of training institutions in Uganda in order to establish their statistical significance. The liberalisation of the education sector in Uganda, which has led to the rapid growth in the establishment of private sector higher education institutions in the country, now necessitates empirical and theoretical research into the factors impacting performance of these training institutions. The mission of higher education training institutions is to constantly create a critical academic community to debate national issues and to generate relevant knowledge for the country’s economic growth and development. The study investigated and analysed how the independent variables (individual-, institutional- and external) impact institutional performance (dependent variable). The study reviewed literature in the areas of individual-, institutional- and external factors supported by Wei’s (2006), Mackenzie-Phillips (2008), Burke-Litwin (1994), Lusthaus, Adrien, Anderson and Carden (1999) and The Jain (2005) models as presented in section 6 of chapter one. The hypothetical model developed was based on the models mentioned. The study sought the perceptions of managers and utilised the quantitative research paradigm. A survey was conducted using a self-administered questionnaire distributed to managers in both public and private training institutions in Uganda. The final sample comprised 488 respondents. Data was collected in 2012 over a period of four months. The returned questionnaires were subjected to several statistical analyses. The validity of the measuring instrument was ascertained using exploratory factor analysis. The Cronbach’s alpha values for reliability were calculated for each of the factors identified during the exploratory factor analysis. In this study, correlation and exploratory factor analysis, the KMO measure of sample adequacy and Bartlett’s test of sphericity and regressions were the main statistical procedures used to test the appropriateness of data, correlation and significance of the relationships hypothesised between the various independent and dependent variables. The study identified nine independent variables as significantly impacting the performance (dependent variable) of training institutions in Uganda. Three statistical significant relationships were found between the individual factors: knowledge acquisition, role identity, employee empowerment and performance of training institutions in Uganda. Four statistical significant relationships were found between the institutional factors: strategic intent, management capabilities, organisational resources, organisational culture and performance of training institutions in Uganda. Two statistical significant relationships were found between the external factors: political/legal, stakeholders and performance of training institutions in Uganda. The study also found five statistically insignificant variables. It was found that managers in training institutions in Uganda should encourage employees to assess their own performance. Managers should formulate a policy on transparency and practice open communication using the right communication channels. Training institutions in Uganda should consider having organic and flatter organisational structures with a wider span of control. Managers should regard economic variables such as inflation rates and tax obligations when planning and drawing up budgets as this will impact their profitability. There is a need in Uganda to collaborate with and forge close relationships with international training institutions and global partners to become more globally competitive. The study has provided general guidelines at individual level how to best utilize employees to improve performance of training institutions in Uganda. Furthermore, general operational guidelines at institutional level for improving performance of training institutions have been given for such institutions to become and remain competitive in the global market place. The study has also highlighted general guidelines regarding managing external environmental factors to assist in improving performance of training institutions in Uganda.
- Full Text:
- Date Issued: 2013
Factors influencing customer retention in the financial planning industry
- Authors: Dippenaar, Hendrik
- Date: 2013
- Subjects: Consumer satisfaction , Financial planning industry
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:9323 , http://hdl.handle.net/10948/d1020809
- Description: As financial planners operate in a competitive business environment, it is important to identify how financial planners can apply relevant industry aspects to positively influence their customer satisfaction and customer retention levels. Although models of customer satisfaction and subsequently customer retention have been well researched for consumer products and services, there has been limited research in regards to financial planning. Previous research in the financial planning industry focussed on specific elements of financial planner-client relationships, for example trust, integrity and ethics. This research study reviews existing literature on customer satisfaction and customer retention, as relevant to the financial planning industry. Thus the primary objective of this study is to investigate the extent to which the four predetermined independent variables; namely, two-way communication, ethical responsibility, clients’ financial knowledge and commission fees can possibly influence the intervening variable customer satisfaction and ultimately the dependent variable customer retention in the financial planning industry. An empirical investigation was undertaken to establish whether the independent variables; namely, two-way communication, ethical responsibility, clients’ financial knowledge and commission fees can possibly influence customer satisfaction and ultimately customer retention in the financial planning industry. A positivistic research paradigm was followed for this study. Quantitative data was gathered by distributing questionnaires to a sample of financial planning clients. The sample size consisted of 250 financial planning clients in the Nelson Mandela Metropolitan area. A response rate of 76.40 percent was achieved. The usable questionnaires were statistically analysed using the computer programmes Microsoft Excel and Statistica Version 10. The validity of the study was confirmed by utilising EFA. Cronbach’s alpha coefficients were calculated to confirm the reliability and the internal consistency of the measurement instrument of this study. Data was analysed in four phases. Descriptive statistics were calculated for this study. The validity of the measuring instrument was tested by performing EFA to consider construct validity. Thereafter the internal reliability of the data was assessed using Cronbach’s alpha coefficients. Pearson’s product moment correlation coefficients and multiple regression calculations were calculated and discussed. Through multiple regression calculations, the factors that emerged were used to analyse the relationships predicted by the five hypotheses. Finally t-tests and analysis of variance (ANOVA) tests were conducted and discussed. The empirical investigation revealed that significant relationships exist between the independent variables two-way communication, ethical responsibility, commission fees and the intervening variable customer satisfaction as well as the dependent variable customer retention. The empirical investigation revealed that if a financial planner communicates financial information accurately and understandably to clients while acting in an ethical manner, clients are likely to be satisfied with the products/services of the financial planner and be retained by the financial planner. This study established and confirmed the significant positive relationship that exists between customer satisfaction and customer retention in the financial planning industry. Recommendations have been provided based on the main empirical findings. All financial planners in South Africa, including all the regulatory bodies, will benefit from the empirical findings as well as the recommendations of this study on how to improve customer satisfaction and customer retention which will ultimately increase service delivery of financial planners in the financial planning industry.
- Full Text:
- Date Issued: 2013
- Authors: Dippenaar, Hendrik
- Date: 2013
- Subjects: Consumer satisfaction , Financial planning industry
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:9323 , http://hdl.handle.net/10948/d1020809
- Description: As financial planners operate in a competitive business environment, it is important to identify how financial planners can apply relevant industry aspects to positively influence their customer satisfaction and customer retention levels. Although models of customer satisfaction and subsequently customer retention have been well researched for consumer products and services, there has been limited research in regards to financial planning. Previous research in the financial planning industry focussed on specific elements of financial planner-client relationships, for example trust, integrity and ethics. This research study reviews existing literature on customer satisfaction and customer retention, as relevant to the financial planning industry. Thus the primary objective of this study is to investigate the extent to which the four predetermined independent variables; namely, two-way communication, ethical responsibility, clients’ financial knowledge and commission fees can possibly influence the intervening variable customer satisfaction and ultimately the dependent variable customer retention in the financial planning industry. An empirical investigation was undertaken to establish whether the independent variables; namely, two-way communication, ethical responsibility, clients’ financial knowledge and commission fees can possibly influence customer satisfaction and ultimately customer retention in the financial planning industry. A positivistic research paradigm was followed for this study. Quantitative data was gathered by distributing questionnaires to a sample of financial planning clients. The sample size consisted of 250 financial planning clients in the Nelson Mandela Metropolitan area. A response rate of 76.40 percent was achieved. The usable questionnaires were statistically analysed using the computer programmes Microsoft Excel and Statistica Version 10. The validity of the study was confirmed by utilising EFA. Cronbach’s alpha coefficients were calculated to confirm the reliability and the internal consistency of the measurement instrument of this study. Data was analysed in four phases. Descriptive statistics were calculated for this study. The validity of the measuring instrument was tested by performing EFA to consider construct validity. Thereafter the internal reliability of the data was assessed using Cronbach’s alpha coefficients. Pearson’s product moment correlation coefficients and multiple regression calculations were calculated and discussed. Through multiple regression calculations, the factors that emerged were used to analyse the relationships predicted by the five hypotheses. Finally t-tests and analysis of variance (ANOVA) tests were conducted and discussed. The empirical investigation revealed that significant relationships exist between the independent variables two-way communication, ethical responsibility, commission fees and the intervening variable customer satisfaction as well as the dependent variable customer retention. The empirical investigation revealed that if a financial planner communicates financial information accurately and understandably to clients while acting in an ethical manner, clients are likely to be satisfied with the products/services of the financial planner and be retained by the financial planner. This study established and confirmed the significant positive relationship that exists between customer satisfaction and customer retention in the financial planning industry. Recommendations have been provided based on the main empirical findings. All financial planners in South Africa, including all the regulatory bodies, will benefit from the empirical findings as well as the recommendations of this study on how to improve customer satisfaction and customer retention which will ultimately increase service delivery of financial planners in the financial planning industry.
- Full Text:
- Date Issued: 2013
Factors influencing market orientation in SME computer retailers in Buffalo city metropolitan, South Africa
- Authors: Moyo, Hazel Nobandile
- Date: 2013
- Subjects: Marketing -- South Africa
- Language: English
- Type: Thesis , Masters , M Com
- Identifier: http://hdl.handle.net/10353/d1010689 , vital:26496
- Description: Despite the significant contribution to socio-economic development by SMEs (small and medium enterprises), their failure rate is very high in South Africa. Adoption and implementation of market orientation has been identified by various scholars as a means to mitigate SME failure in the highly competitive environments they operate in. This study investigated the factors influencing market orientation in SME computer retailers in King Williams Town and East London, South Africa. The objectives of the study were to investigate whether owner/manager involvement of had an influence on market orientation in SME computer retailers, to establish whether organisational systems and interdepartmental dynamics had an impact on the customer focused culture as well as investigate whether competitive intensity influenced the SME computer retailers to be market focused. Both primary and secondary data sources were used in this study. A quantitative research design was used in conducting this research. Simple random sampling, a probability sampling technique was used to select a sample of 104 from the sample frame of 141 registered SME computer retailers. The survey method, by way of a selfadministered questionnaire was used to collect primary data. The statistical Package for Social Sciences (SPSS) as statistical software was used to analyse data. The Chi-square test, Pearson correlation, the t-test, and descriptive statistics were used to analyse data. The findings of this research found that there are factors influencing market orientation in SME computer retailers, such as owner/manager involvement. Competitive intensity was found to influence SME computer retailers to be market focused. It was also found that organisational systems and interdepartmental dynamics did not impact on the customer focused culture. The findings of this research showed that SME owner/managers hold the key to shaping an organisation‟s values and culture orientation therefore in order to be market orientated, they need pass on a clear message to the lower levels of the organisation. The careful implementation of organisational systems and interdepartmental dynamics that encourage market orientation as well as constant matching and monitoring of competitors was recommended to enable SMEs to be market orientated and in turn improve their business performance and success.
- Full Text:
- Date Issued: 2013
- Authors: Moyo, Hazel Nobandile
- Date: 2013
- Subjects: Marketing -- South Africa
- Language: English
- Type: Thesis , Masters , M Com
- Identifier: http://hdl.handle.net/10353/d1010689 , vital:26496
- Description: Despite the significant contribution to socio-economic development by SMEs (small and medium enterprises), their failure rate is very high in South Africa. Adoption and implementation of market orientation has been identified by various scholars as a means to mitigate SME failure in the highly competitive environments they operate in. This study investigated the factors influencing market orientation in SME computer retailers in King Williams Town and East London, South Africa. The objectives of the study were to investigate whether owner/manager involvement of had an influence on market orientation in SME computer retailers, to establish whether organisational systems and interdepartmental dynamics had an impact on the customer focused culture as well as investigate whether competitive intensity influenced the SME computer retailers to be market focused. Both primary and secondary data sources were used in this study. A quantitative research design was used in conducting this research. Simple random sampling, a probability sampling technique was used to select a sample of 104 from the sample frame of 141 registered SME computer retailers. The survey method, by way of a selfadministered questionnaire was used to collect primary data. The statistical Package for Social Sciences (SPSS) as statistical software was used to analyse data. The Chi-square test, Pearson correlation, the t-test, and descriptive statistics were used to analyse data. The findings of this research found that there are factors influencing market orientation in SME computer retailers, such as owner/manager involvement. Competitive intensity was found to influence SME computer retailers to be market focused. It was also found that organisational systems and interdepartmental dynamics did not impact on the customer focused culture. The findings of this research showed that SME owner/managers hold the key to shaping an organisation‟s values and culture orientation therefore in order to be market orientated, they need pass on a clear message to the lower levels of the organisation. The careful implementation of organisational systems and interdepartmental dynamics that encourage market orientation as well as constant matching and monitoring of competitors was recommended to enable SMEs to be market orientated and in turn improve their business performance and success.
- Full Text:
- Date Issued: 2013
Factors influencing market orientation in SME computer retailers in the Buffalo City Metropolitan Municipality, South Africa
- Authors: Moyo, Hazel Nobandile
- Date: 2013
- Language: English
- Type: Thesis , Masters , M Com (Business Management)
- Identifier: http://hdl.handle.net/10353/788 , vital:26497
- Description: Despite the significant contribution to socio-economic development by SMEs (small and medium enterprises), their failure rate is very high in South Africa. Adoption and implementation of market orientation has been identified by various scholars as a means to mitigate SME failure in the highly competitive environments they operate in. This study investigated the factors influencing market orientation in SME computer retailers in King Williams Town and East London, South Africa. The objectives of the study were to investigate whether owner/manager involvement of had an influence on market orientation in SME computer retailers, to establish whether organisational systems and interdepartmental dynamics had an impact on the customer focused culture as well as investigate whether competitive intensity influenced the SME computer retailers to be market focused. Both primary and secondary data sources were used in this study. A quantitative research design was used in conducting this research. Simple random sampling, a probability sampling technique was used to select a sample of 104 from the sample frame of 141 registered SME computer retailers. The survey method, by way of a self-administered questionnaire was used to collect primary data. The statistical Package for Social Sciences (SPSS) as statistical software was used to analyse data. The Chi-square test, Pearson correlation, the t-test, and descriptive statistics were used to analyse data. The findings of this research found that there are factors influencing market orientation in SME computer retailers, such as owner/manager involvement. Competitive intensity was found to influence SME computer retailers to be market focused. It was also found that organisational systems and interdepartmental dynamics did not impact on the customer focused culture. The findings of this research showed that SME owner/managers hold the key to shaping an organisation‟s values and culture orientation therefore in order to be market orientated, they need pass on a clear message to the lower levels of the organisation. The careful implementation of organisational systems and interdepartmental dynamics that encourage market orientation as well as constant matching and monitoring of competitors was recommended to enable SMEs to be market orientated and in turn improve their business performance and success.
- Full Text:
- Date Issued: 2013
- Authors: Moyo, Hazel Nobandile
- Date: 2013
- Language: English
- Type: Thesis , Masters , M Com (Business Management)
- Identifier: http://hdl.handle.net/10353/788 , vital:26497
- Description: Despite the significant contribution to socio-economic development by SMEs (small and medium enterprises), their failure rate is very high in South Africa. Adoption and implementation of market orientation has been identified by various scholars as a means to mitigate SME failure in the highly competitive environments they operate in. This study investigated the factors influencing market orientation in SME computer retailers in King Williams Town and East London, South Africa. The objectives of the study were to investigate whether owner/manager involvement of had an influence on market orientation in SME computer retailers, to establish whether organisational systems and interdepartmental dynamics had an impact on the customer focused culture as well as investigate whether competitive intensity influenced the SME computer retailers to be market focused. Both primary and secondary data sources were used in this study. A quantitative research design was used in conducting this research. Simple random sampling, a probability sampling technique was used to select a sample of 104 from the sample frame of 141 registered SME computer retailers. The survey method, by way of a self-administered questionnaire was used to collect primary data. The statistical Package for Social Sciences (SPSS) as statistical software was used to analyse data. The Chi-square test, Pearson correlation, the t-test, and descriptive statistics were used to analyse data. The findings of this research found that there are factors influencing market orientation in SME computer retailers, such as owner/manager involvement. Competitive intensity was found to influence SME computer retailers to be market focused. It was also found that organisational systems and interdepartmental dynamics did not impact on the customer focused culture. The findings of this research showed that SME owner/managers hold the key to shaping an organisation‟s values and culture orientation therefore in order to be market orientated, they need pass on a clear message to the lower levels of the organisation. The careful implementation of organisational systems and interdepartmental dynamics that encourage market orientation as well as constant matching and monitoring of competitors was recommended to enable SMEs to be market orientated and in turn improve their business performance and success.
- Full Text:
- Date Issued: 2013