The contribution of tourism in local economic development: the case of Buffalo City Metropolitan Municipality
- Authors: Tshobeni, Yolanda
- Date: 2019
- Subjects: Local government -- South Africa -- Eastern Cape , Economic development -- South Africa -- Eastern Cape Sustainable development -- South Africa -- Eastern Cape , Tourism -- South Africa -- Buffalo City Metropolitan Municipality Tourism -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/43732 , vital:37039
- Description: The primary aim of the study was to analyse the contribution of tourism to Local economic development in BCMM. Tourism is one of the most important sectors of the economy and an extremely lucrative business. The industry is growing and carries great potential of contributing to a country and/or local areas’ economy and development. What motivated the study is that there are no published studies on the contribution of tourism to LED in BCMM. Therefore, is a lack of information on the importance of tourism activities on promoting the local communities’ economies and social well-being by helping to reduce poverty. Even though, the municipality gives some information on activities that are being done by the municipality to work with the local communities that have tourist attraction hubs, the information does not delve into economic issues that are needed to ensure that there is promotion of development in areas that are around the tourist attraction hubs. The study was qualitative and it used secondary data to achieve its objectives. Data was sourced from journals, municipal documents, newspapers and many other secondary sources. Results showed that tourism in BCCM has led to economic development in that there are quite a number of attractions and tourism products in the city i.e. museums, theatres, beautiful beaches, conference, restaurants, and accommodation facilities, and this is where job opportunities are created. The tourism sector is one of the key areas with great potential for poverty alleviation and has been taken as a key portfolio to be appropriately monitored to foster its growth and development in the Buffalo City Metropolitan.
- Full Text:
- Date Issued: 2019
- Authors: Tshobeni, Yolanda
- Date: 2019
- Subjects: Local government -- South Africa -- Eastern Cape , Economic development -- South Africa -- Eastern Cape Sustainable development -- South Africa -- Eastern Cape , Tourism -- South Africa -- Buffalo City Metropolitan Municipality Tourism -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/43732 , vital:37039
- Description: The primary aim of the study was to analyse the contribution of tourism to Local economic development in BCMM. Tourism is one of the most important sectors of the economy and an extremely lucrative business. The industry is growing and carries great potential of contributing to a country and/or local areas’ economy and development. What motivated the study is that there are no published studies on the contribution of tourism to LED in BCMM. Therefore, is a lack of information on the importance of tourism activities on promoting the local communities’ economies and social well-being by helping to reduce poverty. Even though, the municipality gives some information on activities that are being done by the municipality to work with the local communities that have tourist attraction hubs, the information does not delve into economic issues that are needed to ensure that there is promotion of development in areas that are around the tourist attraction hubs. The study was qualitative and it used secondary data to achieve its objectives. Data was sourced from journals, municipal documents, newspapers and many other secondary sources. Results showed that tourism in BCCM has led to economic development in that there are quite a number of attractions and tourism products in the city i.e. museums, theatres, beautiful beaches, conference, restaurants, and accommodation facilities, and this is where job opportunities are created. The tourism sector is one of the key areas with great potential for poverty alleviation and has been taken as a key portfolio to be appropriately monitored to foster its growth and development in the Buffalo City Metropolitan.
- Full Text:
- Date Issued: 2019
The Effects of Municipal Amalgamations on Organisational Culture: A Case-Study of Raymond Mhlaba Local Municipality in Eastern Cape Province.
- Authors: Ndlela, Likhaya Hlubikazi
- Date: 2019
- Subjects: Corporate culture Organizational change
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/13848 , vital:39717
- Description: In the study, the researcher assessed the effects of amalgamations on organisational culture in the Raymond Mhlaba Local Municipality in Eastern Cape Province. The study examined whether the current organisational structure is conducive to a sound working environment, analysed change management interventions provided after the amalgamation and made recommendations to the local municipality on the measures to be taken to provide quality service delivery, improved communication networks and challenges that affect organisational culture. The entire research process was guided by the above research objectives and questions that strive to assess the outcomes of the effects of an amalgamation on organisational culture in Raymond Mhlaba. The study involved a qualitative research approach, and interviews were conducted for the administrative employees of the municipality. The findings of the study identified that the municipal amalgamation has negative effects on organisational culture, especially at the beginning of the amalgamation. The study established that there are many factors that led to the negative effect of an amalgamation on organisational culture, such as lack of management communication, consultation and planning strategies, preferential treatment, conflict and confusion, service delivery and failure to provide change management interventions. The study also revealed that the amalgamation came with better opportunities in terms of salary scales as the municipality is be more capacitated. These factors can be prevented to ensure the success of amalgamations in Local Government. Finally, the study makes recommendations for the municipality on how 10 to handle the amalgamation better, to result to a positive effect on organisational culture.
- Full Text:
- Date Issued: 2019
- Authors: Ndlela, Likhaya Hlubikazi
- Date: 2019
- Subjects: Corporate culture Organizational change
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/13848 , vital:39717
- Description: In the study, the researcher assessed the effects of amalgamations on organisational culture in the Raymond Mhlaba Local Municipality in Eastern Cape Province. The study examined whether the current organisational structure is conducive to a sound working environment, analysed change management interventions provided after the amalgamation and made recommendations to the local municipality on the measures to be taken to provide quality service delivery, improved communication networks and challenges that affect organisational culture. The entire research process was guided by the above research objectives and questions that strive to assess the outcomes of the effects of an amalgamation on organisational culture in Raymond Mhlaba. The study involved a qualitative research approach, and interviews were conducted for the administrative employees of the municipality. The findings of the study identified that the municipal amalgamation has negative effects on organisational culture, especially at the beginning of the amalgamation. The study established that there are many factors that led to the negative effect of an amalgamation on organisational culture, such as lack of management communication, consultation and planning strategies, preferential treatment, conflict and confusion, service delivery and failure to provide change management interventions. The study also revealed that the amalgamation came with better opportunities in terms of salary scales as the municipality is be more capacitated. These factors can be prevented to ensure the success of amalgamations in Local Government. Finally, the study makes recommendations for the municipality on how 10 to handle the amalgamation better, to result to a positive effect on organisational culture.
- Full Text:
- Date Issued: 2019
The implementation of performance management systems: Chris Hani District Municipality
- Authors: Zazi, Luzuko
- Date: 2019
- Subjects: Performance -- Management -- South Africa -- Eastern Cape -- Chris Hani District Municipality , Employees -- Rating of -- South Africa -- Eastern Cape -- Chris Hani District Municipality Municipal government -- South Africa -- Eastern Cape -- Chris Hani District Municipality
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/44301 , vital:37150
- Description: This study stemmed from the researcher’s observations about the seemingly ‘obvious’ under performance of the Chris Hani District Municipality and the Lukhanji Local Municipality. As a resident of Komani – under the now Enoch Mgijima Local Municipality, the researcher noticed the rampant water cuts and electric power outages, among other issues, experienced in the district; and sort to understand the underlying causes to these. To understand the root-cause, this study aimed to describe the implementation of performance management systems within the Chris Hani District Municipality; neglecting the Lukhanji Local Municipality as it was in the process of amalgamation to form the Enoch Mgijima Local Municipality. The process was finalised in August 2017, proving the municipality ‘too new’ to study. As a descriptive, qualitative study following the constructivist paradigm, focus was placed on the role senior management plays in the performance management processes, with six operational staff’s perceptions about this process interrogated through a focus group. As custodians and drivers of quality service delivery, five directors and senior managers were interviewed through semi-structured interviews to gather thick, descriptive narratives about the process. The study found performance management was implemented at management level only, with ‘loose’ performance arrangements between supervisors and subordinates. This made it difficult to manage performance or account for poor performance as there are not strict, contractual targets. At management level, critical issues found included poor performance information collection, management not owning their respective targets on their portfolios of evidence, non-alignment of targets with the Integrated Development Plan, and Council not holding persons responsible for irregular expenditure accountable - as no investigations were done in order to recover the monies. This, the Auditor General says promotes a general culture of unaccountability; thus, confirming the researcher’s observations and identifying the root-cause. Recommendations included a ‘back-to-basics’ philosophical approach to municipal governance. These included an adoption of a comprehensive performance management policy; management empowerment in the collection and use of performance information; a change in organisational culture from both side of the political-administrative dichotomy; and an introduction of a community-based monitoring mechanism supplemented with a non-partisan voter education initiative. Furthermore, the strengthening of intergovernmental relations was recommended insofar as this pertains to the delivering of basics services and infrastructure, developing the local economy, and improving the quality of life within the district.
- Full Text:
- Date Issued: 2019
- Authors: Zazi, Luzuko
- Date: 2019
- Subjects: Performance -- Management -- South Africa -- Eastern Cape -- Chris Hani District Municipality , Employees -- Rating of -- South Africa -- Eastern Cape -- Chris Hani District Municipality Municipal government -- South Africa -- Eastern Cape -- Chris Hani District Municipality
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/44301 , vital:37150
- Description: This study stemmed from the researcher’s observations about the seemingly ‘obvious’ under performance of the Chris Hani District Municipality and the Lukhanji Local Municipality. As a resident of Komani – under the now Enoch Mgijima Local Municipality, the researcher noticed the rampant water cuts and electric power outages, among other issues, experienced in the district; and sort to understand the underlying causes to these. To understand the root-cause, this study aimed to describe the implementation of performance management systems within the Chris Hani District Municipality; neglecting the Lukhanji Local Municipality as it was in the process of amalgamation to form the Enoch Mgijima Local Municipality. The process was finalised in August 2017, proving the municipality ‘too new’ to study. As a descriptive, qualitative study following the constructivist paradigm, focus was placed on the role senior management plays in the performance management processes, with six operational staff’s perceptions about this process interrogated through a focus group. As custodians and drivers of quality service delivery, five directors and senior managers were interviewed through semi-structured interviews to gather thick, descriptive narratives about the process. The study found performance management was implemented at management level only, with ‘loose’ performance arrangements between supervisors and subordinates. This made it difficult to manage performance or account for poor performance as there are not strict, contractual targets. At management level, critical issues found included poor performance information collection, management not owning their respective targets on their portfolios of evidence, non-alignment of targets with the Integrated Development Plan, and Council not holding persons responsible for irregular expenditure accountable - as no investigations were done in order to recover the monies. This, the Auditor General says promotes a general culture of unaccountability; thus, confirming the researcher’s observations and identifying the root-cause. Recommendations included a ‘back-to-basics’ philosophical approach to municipal governance. These included an adoption of a comprehensive performance management policy; management empowerment in the collection and use of performance information; a change in organisational culture from both side of the political-administrative dichotomy; and an introduction of a community-based monitoring mechanism supplemented with a non-partisan voter education initiative. Furthermore, the strengthening of intergovernmental relations was recommended insofar as this pertains to the delivering of basics services and infrastructure, developing the local economy, and improving the quality of life within the district.
- Full Text:
- Date Issued: 2019
The use of the performance management system as management tool to accelerate service delivery in municipalities, case study Amathole District Municipality Eastern Cape
- Authors: Nako, Mkhululi
- Date: 2019
- Subjects: Performance -- Management Public administration Local government
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/13824 , vital:39715
- Description: In the recent years have been several public protests in our communities which was a result of slow pace in the provision of services by the municipalities in the district which has led to the use of the performance management system in order to accelerate the service delivery. The study focused on the usage of the system like performance management to accelerate service delivery in Amatole District Municipality (ADM) in the Eastern Cape Province. There is limited research regarding the usage of the system like performance management to accelerate service delivery in Amatole District Municipality. Mixed research methodology was used. The sample (n=10) comprised of individual involved in performance management systems. Data was collected through the questionnaire method and both qualitative and quantitative methods were used for data analysis. The study results show that while the performance management systems are being practiced at the municipality it is not done effectively and efficiently. In addition, not all municipal employees had the necessary knowledge and expertise to implement PMS. It can also be noted that every respondent in the study agreed that performance management systems do accelerate service delivery if done efficiently. The study recommends that local government should not only focus on their plans on dealing with backlogs but also on the rapid development taking place and the performance management system framework should cater for individual performance.
- Full Text:
- Date Issued: 2019
- Authors: Nako, Mkhululi
- Date: 2019
- Subjects: Performance -- Management Public administration Local government
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/13824 , vital:39715
- Description: In the recent years have been several public protests in our communities which was a result of slow pace in the provision of services by the municipalities in the district which has led to the use of the performance management system in order to accelerate the service delivery. The study focused on the usage of the system like performance management to accelerate service delivery in Amatole District Municipality (ADM) in the Eastern Cape Province. There is limited research regarding the usage of the system like performance management to accelerate service delivery in Amatole District Municipality. Mixed research methodology was used. The sample (n=10) comprised of individual involved in performance management systems. Data was collected through the questionnaire method and both qualitative and quantitative methods were used for data analysis. The study results show that while the performance management systems are being practiced at the municipality it is not done effectively and efficiently. In addition, not all municipal employees had the necessary knowledge and expertise to implement PMS. It can also be noted that every respondent in the study agreed that performance management systems do accelerate service delivery if done efficiently. The study recommends that local government should not only focus on their plans on dealing with backlogs but also on the rapid development taking place and the performance management system framework should cater for individual performance.
- Full Text:
- Date Issued: 2019
To explore the Reconstruction Development Programme housing system in South Africa and its full potential relating to the system itself, the design, government’s role and the challenges encountered in its implementation: The Case of Buffalo City Metropolitan Municipality, Eastern Cape
- Authors: Mvunge, Nathunathi Mvunge
- Date: 2019
- Subjects: Housing -- South Africa -- Eastern Cape Human services -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/13782 , vital:39711
- Description: The issue of housing in South Africa presents a challenge confronting many citizens. As such, this dissertation seeks to identify the challenges faced by the Buffalo City Metropolitan Municipality in its implementation of the RDP Housing Scheme, to assess how the housing challenges in the BCMM differ from those in other municipalities, to identify the measures taken by the Buffalo City Metropolitan Municipality to address the challenges encountered in the implementation of the RDP Housing Scheme and to give possible recommendations that address the challenges encountered in the implementation of the RDP Housing Scheme in BCMM. The study makes use of qualitative research in the form of in-depth interviews, focus group discussions, observations and relevant secondary literature to collect data from the Buffalo City Metropolitan Municipality and from citizens residing in Amalinda and Scenery Park RDP houses. The findings of the study show that the majority of the occupants of RDP houses in both Amalinda and Scenery Park are not satisfied with the quality of the houses mainly in terms of their sizes and space. The government has limited resources and is not able to provide enough good quality houses to the applicant’s needs. In addition, the study reveals that there are bureaucratic (red tape) delays in the implementation of the RDP and that the government does not work together with or consult with the beneficiaries of the RDP Housing scheme sufficiently. The study was anchored in the Neo-institutional and the growth pole theory. As to recommendations, the study has recommended that the government address the still extant barriers intiated by the apartheid government, by allowing public participation in the implementation of the RDP housing scheme and ensuring that effective screening measures be used to eligible RDP housing occupants.
- Full Text:
- Date Issued: 2019
- Authors: Mvunge, Nathunathi Mvunge
- Date: 2019
- Subjects: Housing -- South Africa -- Eastern Cape Human services -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/13782 , vital:39711
- Description: The issue of housing in South Africa presents a challenge confronting many citizens. As such, this dissertation seeks to identify the challenges faced by the Buffalo City Metropolitan Municipality in its implementation of the RDP Housing Scheme, to assess how the housing challenges in the BCMM differ from those in other municipalities, to identify the measures taken by the Buffalo City Metropolitan Municipality to address the challenges encountered in the implementation of the RDP Housing Scheme and to give possible recommendations that address the challenges encountered in the implementation of the RDP Housing Scheme in BCMM. The study makes use of qualitative research in the form of in-depth interviews, focus group discussions, observations and relevant secondary literature to collect data from the Buffalo City Metropolitan Municipality and from citizens residing in Amalinda and Scenery Park RDP houses. The findings of the study show that the majority of the occupants of RDP houses in both Amalinda and Scenery Park are not satisfied with the quality of the houses mainly in terms of their sizes and space. The government has limited resources and is not able to provide enough good quality houses to the applicant’s needs. In addition, the study reveals that there are bureaucratic (red tape) delays in the implementation of the RDP and that the government does not work together with or consult with the beneficiaries of the RDP Housing scheme sufficiently. The study was anchored in the Neo-institutional and the growth pole theory. As to recommendations, the study has recommended that the government address the still extant barriers intiated by the apartheid government, by allowing public participation in the implementation of the RDP housing scheme and ensuring that effective screening measures be used to eligible RDP housing occupants.
- Full Text:
- Date Issued: 2019