- Title
- Investigating factors that affect service delivery of municipal roads in South Africa
- Creator
- Bouwer, Brendan
- Subject
- Service delivery -- South Africa
- Subject
- Infrastructure (Economics) -- South Africa
- Subject
- Roads -- South Africa -- Finance
- Date Issued
- 2025-04
- Date
- 2025-04
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/72000
- Identifier
- vital:79176
- Description
- Given its close proximity to communities, local government is considered the most important level of government. According to the supreme law of South Africa, the Constitution indicates that municipalities have a duty to provide basic municipal services to communities and residents which are essential for enhancing their quality of life. These services include the supply of potable water, electricity, roads and community healthcare. The aim of this study is to identify opportunities for the improvement of the provision of municipal road infrastructure services by investigating the effect that the identified independent variables which include Risk Management, Root-Cause Analysis, Empowering Leadership, and Performance Monitoring and Evaluation, have on the dependent variable, Service Delivery. An academic study, comprising a non-experimental mail system survey and closed-ended questionnaire collection method, was conducted. The survey was composed using Google forms, and questionnaires were forwarded to selected municipalities including the Johannesburg Roads Agency, City of Cape Town, Tshwane, Mangaung, Mbombela and Nelson Mandela Municipalities. The respective gatekeepers were informed of the objective of the study and were requested to promote the voluntary participation of suitable respondents. The key findings revealed that the independent variables Risk Management, Root-Cause Analysis and Empowering Leadership are essential in improving the provision of municipal road infrastructure services, and that the Performance Monitoring and Evaluation variable has no effect on it.
- Description
- Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2025
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (117 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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- Visitors: 24
- Downloads: 4
Collections
NMU Business School
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | BOUWER, B.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |