- Title
- Improved service delivery through financial management mechanisms: a case of O. R Tambo District Municipality
- Creator
- Dunywa, Petronella Andiswa Xoliswa
- Subject
- Financial management
- Subject
- Finance, Public -- South Africa -- Eastern Cape
- Subject
- Corporations -- Finance
- Date Issued
- 2023-12
- Date
- 2023-12
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/65589
- Identifier
- vital:74199
- Description
- The study investigated how effective and efficient financial management mechanisms can lead to improved service delivery in the O. R Tambo District Municipality. The study targeted the political leadership, senior and middle management, and key Budget and Treasury Office (BTO) personnel. The non-probability sampling method was used in the study with semi structured interviews conducted on a seventy-one sample size. The results of the interviews were analysed and pointed to the importance of sound financial management systems being critical to enhancing service delivery in the O. R Tambo District. The levels of understanding the role of financial management systems in municipalities differed across levels of authority but there was a general consensus of how effective and efficient financial management mechanisms affect service delivery. In conclusions municipalities need to continuously strive to skill and reskill personnel to maximize on efficiency and improved service delivery.
- Description
- Thesis (MPhil) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2023
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (111 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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NMU School for Economics, Development and Tourism
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Dunywa, P.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |