- Title
- Assessing the management of water services in Fairview, Harry Gwala district municipality
- Creator
- Mazibuko, Nosipho Faith
- Subject
- Water-supply -- Research -- Management
- Subject
- Water-supply -- Developing countries -- Management
- Subject
- Infrastructure (Economics) -- Developing countries
- Date Issued
- 2024-04
- Date
- 2024-04
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/63276
- Identifier
- vital:73243
- Description
- This study sought to assess the management of water services in the Fairview community within the Ixopo town under the Harry Gwala District Municipality (HGDM). The study was further motivated by the need to ascertain stakeholders’ perceptions on the response to water shortage challenges in the Fairview community, assess Fairview community members’ knowledge, and identify opportunities brought about by water shortages in this community. The study was anchored on the service quality model (SERVQUAL) as the theoretical framework. The research design of the study was exploratory and used both qualitative and quantitative methods. The target population of the study consisted of ordinary members of the Fairview community and managerial staff at the HGDM. The qualitative part of the study involved eight (n = 8) managerial employees at the municipality. In total, 120 questionnaires were despatched, and 110 were returned, which gave a 92% response rate for the quantitative part of the study. The questionnaire respondents were chosen by random sampling, while the interview respondents were chosen by purposive sampling. The quantitative data were analysed using descriptive and inferential statistics, while the qualitative data were analysed using applied thematic analysis. The study revealed that there is generally a negative perception of the municipal responses to addressing water supply challenges and that the municipality does not always act promptly to water supply challenges. Perceptions of poor-quality service provision regarding responsiveness, reliability, assurance, and empathy were found. The findings also revealed that the Fairview community members are generally knowledgeable about water conservation. The study unveiled opportunities for addressing water supply challenges, such as mobilising funds from stakeholders to build additional water reticulation, harvesting capacity, and modernisation of water management, and recommends that the municipality immediately conduct public participation meetings and citizen satisfaction surveys to ascertain community service delivery expectations, followed by developing service quality standards and performance agreements with municipal staff to improve residents’ perceptions of the municipality’s ability to respond to water supply challenges.
- Description
- Thesis (MPA) -- Faculty of Humanities, School of Governmental and Social Sciences, 2024
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (xviii, 111 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Humanities
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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NMU School of Governmental and Social Sciences
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | MAZIBUKO, .F. April 2024.pdf | 2 MB | Adobe Acrobat PDF | View Details Download |