- Title
- The utility of facilities management in alleviating poor service delivery at Polokwane department of public works
- Creator
- Sipungela, Nosipho Agreenett
- Subject
- Facility management
- Subject
- Public works -- South Africa Government productivity -- South Africa
- Date Issued
- 2019
- Date
- 2019
- Type
- Thesis
- Type
- Masters
- Type
- MSc
- Identifier
- http://hdl.handle.net/10948/43457
- Identifier
- vital:36888
- Description
- This study dealt with improving service delivery in the National Department of Public Works (NDPW) Polokwane Regional Office through facilities management (FM). It posits that FM can be usefully employed as an instrument to achieve integration of design, construction and FM. It argues that since FM encompasses the essential components of maintenance, refurbishment, reconfiguration and rehabilitation of accommodation it can be usefully utilised to ensure sustainability of government assets. An online data collection method was used to collect raw data from the selected sample. The sample population consisted of assistant directors, control works managers, works managers and administration officers within the FM of Polokwane regional office of the National Department of Public Works.The results show that performance management is not aligned to set service delivery standards and organisational objectives. Monitoring during the implementation of a project is sub- optimal and therefore does not ensure that services are rendered to the satisfaction of the client department. Moreover, there is no establised Management Information Systems (MIS) to keep records of information pertaining to infrastructure; conditional assessments; maintenance; the measurement of the quality of project output; the effectiveness of FM and the procurement policy; and the availability of skills and resources to execute the duties. The set hypotheses were tested by means of evaluation of data collected. The research finally presents a number of professional opinions and recommendations that could be considered to improve service delivery within the FM unit.
- Format
- xi, 100 leaves
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Engineering Built Environment and Information Technology
- Language
- English
- Rights
- Nelson Mandela University
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NMU School of the Built Environment
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Final edited MSc Facilities Management with corrections 28092019 with ws comments (3) 7-11-19 final WS inspected1.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |