Enhancing the optimal use of the properties for revenue generation at the National Department of Public Works and Infrastructure

Twala, Zolile Donald Linda

Title: Enhancing the optimal use of the properties for revenue generation at the National Department of Public Works and Infrastructure
Creator: Twala, Zolile Donald Linda
Subject: Buildings -- Maintenance and repair
Subject: Buildings -- Maintenance
Subject: Public works -- South Africa
Subject: Infrastructure (Economics) -- South Africa
Date Issued: 2023-12
Date: 2023-12
Type: Master's theses
Type: text
Identifier: http://hdl.handle.net/10948/66068
Identifier: vital:74329
Description: Literature on property management revealed that it became a challenge in many countries to manage and maintain properties, especially in the public sector. Concerning public infrastructure, research has confirmed that even in the most developed states, such as Canada and the United States of America (USA), the maintenance of public properties and related services was in danger due to fewer funds being budgeted for maintenance during their life cycle (Kaganova & Telgarsky, 2018). It was noted that there needed to be more studies conducted in South Africa under public infrastructure. This study aimed to explore how the NDPWI could improve the optimal use of properties under its custodianship to maximise revenue generation by carrying out the identified critical success factors from the property managers (internal) and client departments (external). Trying to find a well-maintained property creates more chances for the client departments or tenants to occupy the property for a more extended period while delivering their service to its clients and the NDPWI maximising the revenue generation. “The research applied a literature review and other sources, such as internal or media reports, as a background to discover meaning-making of insights from the property manager’s experiences, which were associated with their perceptions of property management challenges”. This research applied a qualitative research approach. Qualitative content was analysed, utilising a mixture of a deductive and inductive approach. The main reason for utilising both deductive and inductive approaches is that the researcher tried to understand and develop the theory around the NDPWI low-income generation utilising state properties to their optimal use and find out if all properties were well maintained and could, which allowed the NDPWI to maximise income generation. Five conclusions emerged from the findings of this study on insight from twenty-five (25) property managers who have been in their role for a minimum of five (5) years. The proof to substantiate these conclusions came directly from insights shared by the twenty-five (25) participants from their experience in property management. Conclusions were linked to the theories and reports that informed this study. Firstly, this study revealed that the majority of the participants agreed that the role of leadership in property management was critical for giving strategic direction within the organisation, ensuring that there were clearly defined roles and responsibilities, and ensuring there were no contradictions and confusion among the staff while executing their functions. Adequate talent was recruited, but skills were required to be strengthened. Secondly, the study revealed that the non-maintenance of state buildings contributed negatively to the client departments when executing their constitutional mandate efficiently and effectively in a safe environment. Poor building conditions were revealed as among the issues that the client departments needed to be occupying and optimally utilising; instead, they relied on leased inn properties from the private sector. Thirdly, the study revealed that the client relationship and quality of service they received from the NDPWI needed to be improved to ensure that clients were prioritised on their needs and expectations. NDPWI was taking too long to respond to the instruction of the client departments, and it was frustrating the client departments leading to some client departments proposing to devolve the power of the NDPWI to assist them. Fourthly, accessibility of the state properties was not as good as it was supposed to be, as the client departments would need the properties in specific areas, they needed to offer their services, and they could not get such properties under the NDPWI. They ended up looking for leased properties that meet their specification in the procurement instruction in good condition and safety. Fifthly, innovative technology could improve communication between the clients and help save time on conducting meetings in one common place.
Description: Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2023
Format: computer
Format: online resource
Format: application/pdf
Format: 1 online resource (vi, 203 pages)
Format: pdf
Publisher: Nelson Mandela University
Publisher: Faculty of Business and Economic Sciences
Language: English
Rights: Nelson Mandela University
Rights: All Rights Reserved
Rights: Open Access

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