- Title
- Factors that influence the success of total quality management (TGM) practices in a South African (SA) automotive organisation
- Creator
- Makone, Tlangelani Sandra
- Subject
- Automotive Industry
- Subject
- Total Quality Management
- Date Issued
- 2023-04
- Date
- 2023-04
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/62113
- Identifier
- vital:71996
- Description
- The South African automotive industry is a key driver of the economy and industrialisation of the country. The Covid-19 pandemic has had adverse effects on many industries globally. In the automotive industry, Covid-19 affected the supply chain resulting in a shortage of semi-conductors, which are essential in the microchips used in the vehicle assembly process. The delays in supply resulted in decreased production volumes and thus a decline in sales which has had an adverse effect on the economic growth of the industry. Therefore, the automotive industry must be sustainable and agile to be competitive globally. This study aimed to focus on total quality management (TQM) practices as a tool for competitive advantage. TQM is significant for sustainability, business continuity and competitive advantage. The study highlights the relevance of TQM practices in the global automotive industry and in South Africa where the study was performed. The organisations at the base of the study are multinational original equipment manufacturers (OEMs) that manufacture passenger vehicles for both local and export markets. This quantitative study investigated the relationship between leadership support, quality culture, education and training, structure and resources, and strategic quality plan as the independent variables and TQM practices as the dependent variable. A closed-ended online survey with 70 respondents was employed to collect the data from the OEMs. The findings are that there is a positive and significant correlation between the variables. Leadership support, quality culture and strategic quality planning have more influence on the success of TQM practices. Education and training, and structure and resources have a moderate influence on TQM practices. Managers in quality assurance and production in automotive organisations need to prioritise leadership support, quality culture and strategic quality planning for TQM practices to succeed.
- Description
- Thesis (MA) -- Faculty of Faculty of Business and Economic Sciences, 2023
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (viii, 117 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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Collections
NMU School for Economics, Development and Tourism
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | MOKONE, T.pdf | 2 MB | Adobe Acrobat PDF | View Details Download |