The impact of road construction on the livelihoods of rural communities : a case of Nyandeni Municipality in Eastern Cape, South Africa
- Authors: Ndesi, Zabambo Nale
- Date: 2017
- Subjects: Roads -- Economic aspects -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/8769 , vital:33542
- Description: All over the world many rural households are engaged in different economic activities to sustain their livelihoods. To a large extent, a household’s ability to do this depends on access to basic assets such as infrastructure, social, human, finance or physical. Access to these assets can be affected by large projects such as road construction which can either enhance or hinder access to key assets. The main objective of the study is to investigate the impact of the construction of the N2 Wild Coast Highway in the Eastern Cape Province on the livelihoods of rural households in the Nyandeni local municipality. The study also seeks to investigate the dominant household economic activities within the municipality, factors affecting the choice of these activities and the probable impact of the construction of the N2 highway on these economic activities and livelihood strategies. The road construction is translated as a ‘shock’ in the livelihood context, hence the study further seeks to document how households respond to road construction ‘shock’ to their livelihoods, based on the findings of the study. The study applied a mixed methods approach, applying both qualitative and quantitative data. Two sources of data are used; a survey of 40 households in the Nyandeni local municipality which provided the qualitative data and survey data from the PSPPD-II quantitative data from project conducted by the Economics department at the University of Fort Hare, which provided the quantitative data. The multinomial logistic regression was used to determine the livelihood strategies used as well as the related determinants. The results showed that financial, social and physical capitals are key assets that support livelihoods in Nyandeni municipality, which were highly determined by the deprivation score, social grants and community networks. To get a clearer understanding of the underlying effects of the road construction, focus prompts interviews were also conducted. These were analysed using thematic analysis. The results showed that the road construction had both the negative and positive effects. The positive effects included better links to social facilities such as hospitals and schools as well as neighbouring municipalities. The construction also created employment for construction workers. In addition, the construction company helped households whose houses were destroyed near the road to build better houses. Although the households complained of danger from high speed vehicles because of better roads, they also indicated that the speed bumps in some areas led to an improvement in well-being especially for school children. The negative effects included destruction of burial grounds as well as the weakening of housing structures due to blasting. Further, some vegetation which was used by households as a source of livelihood was destroyed during road construction. In some cases, social capital assets were also disturbed as a result of the displacement that occurred in the process. Responses by households have been mixed, with some households taking advantage of increased access to markets as well as finances to find alternative sources of livelihoods. Households that responded negatively constantly seek out reimbursement from the government and construction company without much success.
- Full Text:
- Date Issued: 2017
- Authors: Ndesi, Zabambo Nale
- Date: 2017
- Subjects: Roads -- Economic aspects -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/8769 , vital:33542
- Description: All over the world many rural households are engaged in different economic activities to sustain their livelihoods. To a large extent, a household’s ability to do this depends on access to basic assets such as infrastructure, social, human, finance or physical. Access to these assets can be affected by large projects such as road construction which can either enhance or hinder access to key assets. The main objective of the study is to investigate the impact of the construction of the N2 Wild Coast Highway in the Eastern Cape Province on the livelihoods of rural households in the Nyandeni local municipality. The study also seeks to investigate the dominant household economic activities within the municipality, factors affecting the choice of these activities and the probable impact of the construction of the N2 highway on these economic activities and livelihood strategies. The road construction is translated as a ‘shock’ in the livelihood context, hence the study further seeks to document how households respond to road construction ‘shock’ to their livelihoods, based on the findings of the study. The study applied a mixed methods approach, applying both qualitative and quantitative data. Two sources of data are used; a survey of 40 households in the Nyandeni local municipality which provided the qualitative data and survey data from the PSPPD-II quantitative data from project conducted by the Economics department at the University of Fort Hare, which provided the quantitative data. The multinomial logistic regression was used to determine the livelihood strategies used as well as the related determinants. The results showed that financial, social and physical capitals are key assets that support livelihoods in Nyandeni municipality, which were highly determined by the deprivation score, social grants and community networks. To get a clearer understanding of the underlying effects of the road construction, focus prompts interviews were also conducted. These were analysed using thematic analysis. The results showed that the road construction had both the negative and positive effects. The positive effects included better links to social facilities such as hospitals and schools as well as neighbouring municipalities. The construction also created employment for construction workers. In addition, the construction company helped households whose houses were destroyed near the road to build better houses. Although the households complained of danger from high speed vehicles because of better roads, they also indicated that the speed bumps in some areas led to an improvement in well-being especially for school children. The negative effects included destruction of burial grounds as well as the weakening of housing structures due to blasting. Further, some vegetation which was used by households as a source of livelihood was destroyed during road construction. In some cases, social capital assets were also disturbed as a result of the displacement that occurred in the process. Responses by households have been mixed, with some households taking advantage of increased access to markets as well as finances to find alternative sources of livelihoods. Households that responded negatively constantly seek out reimbursement from the government and construction company without much success.
- Full Text:
- Date Issued: 2017
The impact of the farmer field school approach on small-scale vegetable farmers' knowledge, agency and production in Alice, Eastern Cape
- Authors: Apleni, Asanda
- Date: 2017
- Subjects: Agricultural extension work -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10353/8187 , vital:31873
- Description: This study investigates the impact of the Farmer Field School approach on the knowledge, agency and production of small-scale farmers. Farmer Field Schools were devised in the 1980s by the Food and Agriculture Organization as a form of adult education in agriculture. It is a group-based approach in which a facilitator meets with farmers on a regular basis and sets in motion a process by which farmers ‘learn how to learn’, both from themselves and from one another. However, it remains an open question whether the Farmer Field School approach could be a solution to South Africa’s abiding problem of weak agricultural extension. Early in 2015, the University of Fort Hare and the Nkonkobe Farmers’ Association initiated a number of study groups in the Alice area, based largely on Farmer Field School principles. The main objective of the study was to assess the impact of the Farmer Field School approach on small-scale farmers’ knowledge, agency and production, focusing on home gardeners. The study was conducted in the Raymond Mhlaba Local Municipality in Alice of the Eastern Cape Province of South Africa. The research consisted of a survey of all the study group participants involved with home gardens, including some who joined the groups in 2015 but left in 2016. Both cross-sectional and longitudinal designs were used. Findings from this study have shown how participation in the study groups modelled on the FFS approach can improve the knowledge and skills of home gardeners, while also enabling them to produce significantly larger quantities of vegetables, and even a marketable surplus, albeit from a small base. In order to make more people to join, more incentives should be made available. Such incentives should be made available only to “kick start” the FFS study groups and take heed in prevention of dependence.
- Full Text:
- Date Issued: 2017
- Authors: Apleni, Asanda
- Date: 2017
- Subjects: Agricultural extension work -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10353/8187 , vital:31873
- Description: This study investigates the impact of the Farmer Field School approach on the knowledge, agency and production of small-scale farmers. Farmer Field Schools were devised in the 1980s by the Food and Agriculture Organization as a form of adult education in agriculture. It is a group-based approach in which a facilitator meets with farmers on a regular basis and sets in motion a process by which farmers ‘learn how to learn’, both from themselves and from one another. However, it remains an open question whether the Farmer Field School approach could be a solution to South Africa’s abiding problem of weak agricultural extension. Early in 2015, the University of Fort Hare and the Nkonkobe Farmers’ Association initiated a number of study groups in the Alice area, based largely on Farmer Field School principles. The main objective of the study was to assess the impact of the Farmer Field School approach on small-scale farmers’ knowledge, agency and production, focusing on home gardeners. The study was conducted in the Raymond Mhlaba Local Municipality in Alice of the Eastern Cape Province of South Africa. The research consisted of a survey of all the study group participants involved with home gardens, including some who joined the groups in 2015 but left in 2016. Both cross-sectional and longitudinal designs were used. Findings from this study have shown how participation in the study groups modelled on the FFS approach can improve the knowledge and skills of home gardeners, while also enabling them to produce significantly larger quantities of vegetables, and even a marketable surplus, albeit from a small base. In order to make more people to join, more incentives should be made available. Such incentives should be made available only to “kick start” the FFS study groups and take heed in prevention of dependence.
- Full Text:
- Date Issued: 2017
The impact of violence during strike action on protected strikes
- Authors: Mbeleni, Xolani McGlory
- Date: 2017
- Subjects: Strikes and lockouts -- Law and legislation -- South Africa Industrial relations -- South Africa , Violence -- South Africa
- Language: English
- Type: Thesis , Masters , LLM
- Identifier: http://hdl.handle.net/10948/45410 , vital:38614
- Description: This research has five important objectives. First, to outline the legal frame work regulating the right to strike. Outlining this legal framework is important in that it will provide an understanding of both the right to strike and the concept of a protected strike. it is crucial to understand what a protected strike is because the concept underlies the entire research. Without understanding it, it will be impossible to answer the main research question. Second, to investigate the causes of violence during protected strikes. An examination of the causes of violence enables the study to suggest possible solutions to end violent strike action in future. After all the LRA envisages in section 1, labour peace and an effective resolution of disputes. Third, to examine how the LRA regulates the use of violence during protected strikes. An understanding of how the LRA regulates violent strike action is important since the LRA is an important piece of legislation which governs South African labour relations. It is important to obtain guidance on how the law regulates such conduct. Fourth, to ascertain the courts’ approach towards violence during strikes The courts’ approach helps us understand how the courts will deal with strike violence during 5 protected strikes. It is also noteworthy that case precedents in this regard will be of importance when faced with similar acts of violence during strike action. Fifth, to examine the legal implications of violence during protected strikes. This objective directly answers the main research question and this will enable the study to offer possible recommendations in the final chapter of this study.
- Full Text:
- Date Issued: 2017
- Authors: Mbeleni, Xolani McGlory
- Date: 2017
- Subjects: Strikes and lockouts -- Law and legislation -- South Africa Industrial relations -- South Africa , Violence -- South Africa
- Language: English
- Type: Thesis , Masters , LLM
- Identifier: http://hdl.handle.net/10948/45410 , vital:38614
- Description: This research has five important objectives. First, to outline the legal frame work regulating the right to strike. Outlining this legal framework is important in that it will provide an understanding of both the right to strike and the concept of a protected strike. it is crucial to understand what a protected strike is because the concept underlies the entire research. Without understanding it, it will be impossible to answer the main research question. Second, to investigate the causes of violence during protected strikes. An examination of the causes of violence enables the study to suggest possible solutions to end violent strike action in future. After all the LRA envisages in section 1, labour peace and an effective resolution of disputes. Third, to examine how the LRA regulates the use of violence during protected strikes. An understanding of how the LRA regulates violent strike action is important since the LRA is an important piece of legislation which governs South African labour relations. It is important to obtain guidance on how the law regulates such conduct. Fourth, to ascertain the courts’ approach towards violence during strikes The courts’ approach helps us understand how the courts will deal with strike violence during 5 protected strikes. It is also noteworthy that case precedents in this regard will be of importance when faced with similar acts of violence during strike action. Fifth, to examine the legal implications of violence during protected strikes. This objective directly answers the main research question and this will enable the study to offer possible recommendations in the final chapter of this study.
- Full Text:
- Date Issued: 2017
The impact of world class manufacturing implementation at element 6, Springs
- Authors: Maqutyana, Sakumzi
- Date: 2017
- Subjects: Industrial management -- South Africa , Production management -- South Africa Manufacturing processes -- South Africa Competition -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/18540 , vital:28662
- Description: The manufacturing environment is competitive and the competitiveness manifests itself in the market place. On the other hand, the customers are demanding a range of high quality products at low costs. Organisations pursue, and obtain, competitive advantage by abandoning the outdated traditional manufacturing methods and practising comprehensive approaches, such as World Class Manufacturing (WCM), which enable effective and efficient internal processes. These will, in turn, ensure that customer demands are met or exceeded. The challenge lies in measuring the effectiveness of the implementation of such a WCM approach. This paper provides an overview of the effective World Class Manufacturing measuring metrics, as implemented at Element Six South Africa. There are common KP’s that are recommended in the literature as being the ones that measure the impact of WCM in an organisation. To establish this, a survey was conducted using the employees of Element Six at Springs. The reason for selecting this company is because it has been on a world class journey for the past five years. Three groups of employees, made up of shop-floor employees, general staff and management, were targeted. From the distributed questionnaires, a total of 40 questionnaires were received. The empirical results from these variables showed no difference in their means when it comes to the measured KPI’s.
- Full Text:
- Date Issued: 2017
- Authors: Maqutyana, Sakumzi
- Date: 2017
- Subjects: Industrial management -- South Africa , Production management -- South Africa Manufacturing processes -- South Africa Competition -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/18540 , vital:28662
- Description: The manufacturing environment is competitive and the competitiveness manifests itself in the market place. On the other hand, the customers are demanding a range of high quality products at low costs. Organisations pursue, and obtain, competitive advantage by abandoning the outdated traditional manufacturing methods and practising comprehensive approaches, such as World Class Manufacturing (WCM), which enable effective and efficient internal processes. These will, in turn, ensure that customer demands are met or exceeded. The challenge lies in measuring the effectiveness of the implementation of such a WCM approach. This paper provides an overview of the effective World Class Manufacturing measuring metrics, as implemented at Element Six South Africa. There are common KP’s that are recommended in the literature as being the ones that measure the impact of WCM in an organisation. To establish this, a survey was conducted using the employees of Element Six at Springs. The reason for selecting this company is because it has been on a world class journey for the past five years. Three groups of employees, made up of shop-floor employees, general staff and management, were targeted. From the distributed questionnaires, a total of 40 questionnaires were received. The empirical results from these variables showed no difference in their means when it comes to the measured KPI’s.
- Full Text:
- Date Issued: 2017
The implementation of leadership development strategic plan : a case study of the department of education in the Eastern Cape province
- Authors: Dom, Khanyiswa
- Date: 2017
- Subjects: Development leadership Strategic planning Performance
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/11288 , vital:39053
- Description: The study used qualitative methodology to investigate and evaluate the implementation of leadership development strategic plan in the Eastern Cape Provincial Department of Education. The study sought to establish what does the Department‘s policy of leadership development entail to Human Resource Management and Development and what challenges are there in the implementation of the policy and what interventions are necessary to improve the implementation of the leadership policy. The study established that given the need for a transformed public service in line with the post-apartheid democratic dispensation, fundamental reforms to the administration, governance and the funding of education in general had to be given maximum attention hence the need for the adoption and implementation of the leadership development strategic plan in the Provincial Department of Education of the Eastern Cape. The study revealed that the nature of challenges that the department is facing speaks a lot the need for leadership development at the provincial level. However, the implementation of the strategic plan is marred by the challenges that include resources constraints and lack of funding among others. The study therefore came up with some recommendation that can help to improve the implementation of the leadership development plan in the public service sector especially as it relates to the Eastern Cape Provincial Department of Education.
- Full Text:
- Date Issued: 2017
- Authors: Dom, Khanyiswa
- Date: 2017
- Subjects: Development leadership Strategic planning Performance
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/11288 , vital:39053
- Description: The study used qualitative methodology to investigate and evaluate the implementation of leadership development strategic plan in the Eastern Cape Provincial Department of Education. The study sought to establish what does the Department‘s policy of leadership development entail to Human Resource Management and Development and what challenges are there in the implementation of the policy and what interventions are necessary to improve the implementation of the leadership policy. The study established that given the need for a transformed public service in line with the post-apartheid democratic dispensation, fundamental reforms to the administration, governance and the funding of education in general had to be given maximum attention hence the need for the adoption and implementation of the leadership development strategic plan in the Provincial Department of Education of the Eastern Cape. The study revealed that the nature of challenges that the department is facing speaks a lot the need for leadership development at the provincial level. However, the implementation of the strategic plan is marred by the challenges that include resources constraints and lack of funding among others. The study therefore came up with some recommendation that can help to improve the implementation of the leadership development plan in the public service sector especially as it relates to the Eastern Cape Provincial Department of Education.
- Full Text:
- Date Issued: 2017
The implementation of the succession policy and staff retention strategy: Joe Gqabi District Municipality
- Authors: Ramarou, Moleboheng
- Date: 2017
- Subjects: Local government -- South Africa -- Eastern Cape -- Employees Employee retention -- South Africa -- Eastern Cape , Personnel management -- South Africa -- Government
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/19894 , vital:29001
- Description: The aim of this study is to evaluate the implementation of the succession policy and staff retention strategy of the Joe Gqabi District Municipality (JGDM) in the Eastern Cape. Retention and succession are located within a broader understanding of administration and management, and specifically within the New Public Management theory. A qualitative research methodology was used. Semi-structured interviews were primary means of data collection, supplemented by documentary analysis. A non-probability, stratified sample of 12 senior managers, middle managers, supervisors and professionals employed by the district municipality constituted the target group. The findings reveal that both the succession policy and the staff retention strategy were hampered by severe implementation weaknesses, resulting in failure to stem the high rate of turnover and vacancies at the municipality. The study recommends a series of measures to enhance future implementation success.These include, amongst others, implementation action plans with clear deliverables andtimeframes, monitoring and evaluation; employee participation; linking execution to individual performance; and proactively addressing issues of staff satisfaction.
- Full Text:
- Date Issued: 2017
- Authors: Ramarou, Moleboheng
- Date: 2017
- Subjects: Local government -- South Africa -- Eastern Cape -- Employees Employee retention -- South Africa -- Eastern Cape , Personnel management -- South Africa -- Government
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/19894 , vital:29001
- Description: The aim of this study is to evaluate the implementation of the succession policy and staff retention strategy of the Joe Gqabi District Municipality (JGDM) in the Eastern Cape. Retention and succession are located within a broader understanding of administration and management, and specifically within the New Public Management theory. A qualitative research methodology was used. Semi-structured interviews were primary means of data collection, supplemented by documentary analysis. A non-probability, stratified sample of 12 senior managers, middle managers, supervisors and professionals employed by the district municipality constituted the target group. The findings reveal that both the succession policy and the staff retention strategy were hampered by severe implementation weaknesses, resulting in failure to stem the high rate of turnover and vacancies at the municipality. The study recommends a series of measures to enhance future implementation success.These include, amongst others, implementation action plans with clear deliverables andtimeframes, monitoring and evaluation; employee participation; linking execution to individual performance; and proactively addressing issues of staff satisfaction.
- Full Text:
- Date Issued: 2017
The implementation of Tshwane Vision 2055 urban development plan
- Authors: Nonqane-Lekoma, Phenyo LB
- Date: 2017
- Subjects: Sustainable development -- Government policy -- South Africa -- City of Tshwane Metropolitan Municipality Urbanization -- South Africa -- City of Tshwane Metropolitan Municipality
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/20154 , vital:29147
- Description: The perceived inaction in ensuring that the overall strategic objectives of urban development plans are achieved was the main problem that had to be addressed through this study. The study aimed at contributing towards the enhancement of the implementation of urban development plans like the TV 2055. The relevant literature was reviewed with an emphasis was on urban development, development theory, development policy and development strategies. An analysis of relevant documents was also done. The CTMM’s documents entitled: Tshwane Vision 2055: Remaking South Africa’s Capital City, the Tshwane Integrated Urban Development Plan Review (2014-2015) and the Tshwane Regional Development Plan (2015-2016) were analysed. Through the study, it was found that 93.55% of respondents strongly agreed and agreed with the statement that a high performing CTMM was necessary for the implementation of the TV 2055. Conversely, 88.71% of respondents strongly agreed and agreed with the statement that a people-oriented administration of the city was a prerequisite for the effective implementation of the TV 2055. About 90.32% of respondents agreed and strongly agreed with the statement that continuous research of difficulties faced by residents was needed for successful implementation of the TV 2055. In conclusion, the study culminated in developing a basic urban development implementation model based on the findings.
- Full Text:
- Date Issued: 2017
- Authors: Nonqane-Lekoma, Phenyo LB
- Date: 2017
- Subjects: Sustainable development -- Government policy -- South Africa -- City of Tshwane Metropolitan Municipality Urbanization -- South Africa -- City of Tshwane Metropolitan Municipality
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/20154 , vital:29147
- Description: The perceived inaction in ensuring that the overall strategic objectives of urban development plans are achieved was the main problem that had to be addressed through this study. The study aimed at contributing towards the enhancement of the implementation of urban development plans like the TV 2055. The relevant literature was reviewed with an emphasis was on urban development, development theory, development policy and development strategies. An analysis of relevant documents was also done. The CTMM’s documents entitled: Tshwane Vision 2055: Remaking South Africa’s Capital City, the Tshwane Integrated Urban Development Plan Review (2014-2015) and the Tshwane Regional Development Plan (2015-2016) were analysed. Through the study, it was found that 93.55% of respondents strongly agreed and agreed with the statement that a high performing CTMM was necessary for the implementation of the TV 2055. Conversely, 88.71% of respondents strongly agreed and agreed with the statement that a people-oriented administration of the city was a prerequisite for the effective implementation of the TV 2055. About 90.32% of respondents agreed and strongly agreed with the statement that continuous research of difficulties faced by residents was needed for successful implementation of the TV 2055. In conclusion, the study culminated in developing a basic urban development implementation model based on the findings.
- Full Text:
- Date Issued: 2017
The influence of a leader’s perceived organisational politics on employee behaviours and the moderating effect of cultural intelligence
- Authors: Pienaar, Stephanus De Wet
- Date: 2017
- Subjects: Leadership -- South Africa Business and politics -- South Africa , Organizational behavior Diversity in the workplace
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/14488 , vital:27663
- Description: Modern day workforces are governed by political environments which are a precursor to the formation of perceptions that are generated by employees regarding their leader’s political activities. These perceptions include the views that leaders more often than not indulge in self-seeking political behaviour. Employees who are forced to deal with these politically charged environments often find that their perceptions dictate their respective behaviours as their ethical beliefs and values are continuously challenged by leaders who abuse their authority in an attempt to promote personal gain. South Africa is known for its diverse workforce and tense political environments and cultural intelligence is an aspect that could well enhance the employee / employer relationship. It is felt that a leader’s cultural intelligence could be instrumental in moderating employee perceptions of organisational politics and their respective behaviours. It is against this backdrop that an empirical study was formulated by making use of a hypothetical model for the purposes of extrapolating evidential data required to draw conclusions and make recommendations to leadership regarding the impact that perceptions of organisational politics might have on employee behaviours and to test whether or not cultural intelligence has a moderating effect on these relations.
- Full Text:
- Date Issued: 2017
- Authors: Pienaar, Stephanus De Wet
- Date: 2017
- Subjects: Leadership -- South Africa Business and politics -- South Africa , Organizational behavior Diversity in the workplace
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/14488 , vital:27663
- Description: Modern day workforces are governed by political environments which are a precursor to the formation of perceptions that are generated by employees regarding their leader’s political activities. These perceptions include the views that leaders more often than not indulge in self-seeking political behaviour. Employees who are forced to deal with these politically charged environments often find that their perceptions dictate their respective behaviours as their ethical beliefs and values are continuously challenged by leaders who abuse their authority in an attempt to promote personal gain. South Africa is known for its diverse workforce and tense political environments and cultural intelligence is an aspect that could well enhance the employee / employer relationship. It is felt that a leader’s cultural intelligence could be instrumental in moderating employee perceptions of organisational politics and their respective behaviours. It is against this backdrop that an empirical study was formulated by making use of a hypothetical model for the purposes of extrapolating evidential data required to draw conclusions and make recommendations to leadership regarding the impact that perceptions of organisational politics might have on employee behaviours and to test whether or not cultural intelligence has a moderating effect on these relations.
- Full Text:
- Date Issued: 2017
The influence of environmental variability on the catch of chokka, Loligo reynaudii, off the coast of South Africa
- Authors: Joyner, Jessica Mary
- Date: 2017
- Subjects: Loligo reynaudii , Loligo fisheries -- South Africa , Squid fisheries -- South Africa , Loligo fisheries -- Environmental aspects -- South Africa , Squid fisheries -- Environmental aspects - South Africa
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10962/32130 , vital:24013
- Description: Globally, cephalopod fisheries are being relied on more heavily due to the depletion of longer-lived teleost species. The South African chokka squid (Loligo reynaudii) fishery is a case in point. Although previously numerous squid were often caught as bycatch, the fishery has officially been in place since 1985. Since the inception of the chokka fishery in South Africa, several studies have investigated the relationship between environmental drivers and annual chokka squid catch, with varying degrees of success. Recently, in 2013, chokka squid catches hit a record low, prompting resurgence in the topic of the squid environment-catch relationship. This study was initiated in an attempt to provide a quantitative relationship between the chokka squid catch and environmental variability, and to build a predictive model that could be used in fisheries management strategies. Historical data were obtained from various sources and included the mean and standard deviation in ocean bottom temperature; the mean and standard deviation in sea surface temperature; the maximum and minimum as well as the variation in wind speed; the mean, predominant and standard deviation in wind direction; the mean and standard deviation in atmospheric pressure; the mean chlorophyll concentration; the number of upwelling events; the hours of easterly winds blowing per day; and two large variation-in-climate indices, namely, the oceanic Nino index and the Antarctic Oscillation index. The monthly catch data were also provided. These data were initially analysed for inter-annual and intra-annual cyclic trends and followed by analysis of the delay in response of catch to the environmental variables, anticipating some impact on the different stages of the chokka life cycle. These lagged data were incorporated into a negative binomial generalised linear model, as well as a generalised additive model, which revealed a strong relationship (r²=0.707) between the catch and environmental variability. The inclusion of all the parameters was necessary; however, the mean bottom temperature and the standard deviation in sea surface temperature were the only parameters that had a significant effect on the catch. These results were used to build a predictive model that indicated that, although the relationship was strong, the ability of the model to predict catch was weak, particularly from the year 2005 onwards.
- Full Text:
- Date Issued: 2017
- Authors: Joyner, Jessica Mary
- Date: 2017
- Subjects: Loligo reynaudii , Loligo fisheries -- South Africa , Squid fisheries -- South Africa , Loligo fisheries -- Environmental aspects -- South Africa , Squid fisheries -- Environmental aspects - South Africa
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10962/32130 , vital:24013
- Description: Globally, cephalopod fisheries are being relied on more heavily due to the depletion of longer-lived teleost species. The South African chokka squid (Loligo reynaudii) fishery is a case in point. Although previously numerous squid were often caught as bycatch, the fishery has officially been in place since 1985. Since the inception of the chokka fishery in South Africa, several studies have investigated the relationship between environmental drivers and annual chokka squid catch, with varying degrees of success. Recently, in 2013, chokka squid catches hit a record low, prompting resurgence in the topic of the squid environment-catch relationship. This study was initiated in an attempt to provide a quantitative relationship between the chokka squid catch and environmental variability, and to build a predictive model that could be used in fisheries management strategies. Historical data were obtained from various sources and included the mean and standard deviation in ocean bottom temperature; the mean and standard deviation in sea surface temperature; the maximum and minimum as well as the variation in wind speed; the mean, predominant and standard deviation in wind direction; the mean and standard deviation in atmospheric pressure; the mean chlorophyll concentration; the number of upwelling events; the hours of easterly winds blowing per day; and two large variation-in-climate indices, namely, the oceanic Nino index and the Antarctic Oscillation index. The monthly catch data were also provided. These data were initially analysed for inter-annual and intra-annual cyclic trends and followed by analysis of the delay in response of catch to the environmental variables, anticipating some impact on the different stages of the chokka life cycle. These lagged data were incorporated into a negative binomial generalised linear model, as well as a generalised additive model, which revealed a strong relationship (r²=0.707) between the catch and environmental variability. The inclusion of all the parameters was necessary; however, the mean bottom temperature and the standard deviation in sea surface temperature were the only parameters that had a significant effect on the catch. These results were used to build a predictive model that indicated that, although the relationship was strong, the ability of the model to predict catch was weak, particularly from the year 2005 onwards.
- Full Text:
- Date Issued: 2017
The influence of extraction techniques on the chemical composition of essential oils from Pelargonium cv.rose in the Eastern Cape
- Authors: Ngcangatha-Maqhude, Bulelwa
- Date: 2017
- Subjects: Essences and essential oils Pelargoniums Rose geranium oil
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10353/8111 , vital:31524
- Description: Rose geranium is a world known essential oil plant priced for its high grade essential oil mostly utilized in the perfumery industry. However, South Africa has just joined the geranium oil production industry and still battling with the variations in oil yield and composition. Volatile components from Rose geranium were respectively extracted by three methods including hydro-distillation, steam distillation and solvent free microwave. The composition was characterized by GC-FID and GC-MS .No significant differences were found in the oil constituents, colour of the oil was the same in hydro-distillation and steam distillation (light green) but in solvent free microwave extraction the oil was clear because in the receiving flask there was hexane and the quantity of the oil was not the same. The difference was the time taken to extract the oil: Hydro-distillation took 3 hours, steam distillation took 1 hour, 30 minutes and solvent free microwave took only 30 minutes. The main constituents of the essential oil of rose geranium (steam distillation) are Dohne: Citronellol (20.61percent), geraniol (14.79percent), linalool (1.98percent), citronellyl formate (14.25percent), geranyl formate (10.25percent) and guaiadiene 6, 9 (7.22percent). Kieskammahoek: Citronellol (20.36percent), geraniol (9.81percent), linalool (1.54percent), citronellyl formate (16.09percent), geranyl formate F (8.96percent) and guaiadiene 6, 9 (8. 22percent).University of FortHare: Citronellol (21.55percent), geraniol (9.41percent), linalool (1.40percent), citronellyl formate (16.37percent), geranyl formate (8.10percent) and guaiadiene 6, 9 7.92percent). For hydro-distillation, Dohne: Citronellol (24.68percent), geraniol (11.68percent), linalool (11.74percent), citronellyl formate (14.97percent), geranyl formate (5.95percent) and guaiadiene 6, 9 (4.63percent). Kieskammahoek: Citronellol (25.25percent), geraniol (13.44percent), linalool (3.35percent), citronellyl formate (15.62percent), geranyl formate (5.40percent) and guaiadiene 6, 9(4.96percent).University of FortHare: Citronellol (24.73percent), geraniol (8.35percent), linalool (9.76percent), citronellyl formate (16.54percent), geranyl formate (4.42percent) and guaiadiene 6, 9(9.76percent). The solvent free microwave extraction , Dohne: Citronellol (20.87), geraniol (17.85percent), linalool (1.21percent), citronellyl formate (13.44percent), geranyl formate (10.26percent) and guaiadiene 6, 9 (4.59percent).Kieskammahoek: Citronellol (20.13percent), geraniol (5.40percent), linalool (0.28percent), citronellyl formate (14.22percent), geranyl formate (6.04percent) and guaiadiene 6, 9(8.63percent).University of FortHare: Citronellol (21.15percent), geraniol (22.36percent), linalool (1.37percent), citronellyl formate (12.13percent), geranyl formate (8.91percent) and guaiadiene 6, 9 (5.82percent).The percentage of oil composition in hydro-distillation and Solvent Free Microwave Extraction was higher than steam distillation.
- Full Text:
- Date Issued: 2017
- Authors: Ngcangatha-Maqhude, Bulelwa
- Date: 2017
- Subjects: Essences and essential oils Pelargoniums Rose geranium oil
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10353/8111 , vital:31524
- Description: Rose geranium is a world known essential oil plant priced for its high grade essential oil mostly utilized in the perfumery industry. However, South Africa has just joined the geranium oil production industry and still battling with the variations in oil yield and composition. Volatile components from Rose geranium were respectively extracted by three methods including hydro-distillation, steam distillation and solvent free microwave. The composition was characterized by GC-FID and GC-MS .No significant differences were found in the oil constituents, colour of the oil was the same in hydro-distillation and steam distillation (light green) but in solvent free microwave extraction the oil was clear because in the receiving flask there was hexane and the quantity of the oil was not the same. The difference was the time taken to extract the oil: Hydro-distillation took 3 hours, steam distillation took 1 hour, 30 minutes and solvent free microwave took only 30 minutes. The main constituents of the essential oil of rose geranium (steam distillation) are Dohne: Citronellol (20.61percent), geraniol (14.79percent), linalool (1.98percent), citronellyl formate (14.25percent), geranyl formate (10.25percent) and guaiadiene 6, 9 (7.22percent). Kieskammahoek: Citronellol (20.36percent), geraniol (9.81percent), linalool (1.54percent), citronellyl formate (16.09percent), geranyl formate F (8.96percent) and guaiadiene 6, 9 (8. 22percent).University of FortHare: Citronellol (21.55percent), geraniol (9.41percent), linalool (1.40percent), citronellyl formate (16.37percent), geranyl formate (8.10percent) and guaiadiene 6, 9 7.92percent). For hydro-distillation, Dohne: Citronellol (24.68percent), geraniol (11.68percent), linalool (11.74percent), citronellyl formate (14.97percent), geranyl formate (5.95percent) and guaiadiene 6, 9 (4.63percent). Kieskammahoek: Citronellol (25.25percent), geraniol (13.44percent), linalool (3.35percent), citronellyl formate (15.62percent), geranyl formate (5.40percent) and guaiadiene 6, 9(4.96percent).University of FortHare: Citronellol (24.73percent), geraniol (8.35percent), linalool (9.76percent), citronellyl formate (16.54percent), geranyl formate (4.42percent) and guaiadiene 6, 9(9.76percent). The solvent free microwave extraction , Dohne: Citronellol (20.87), geraniol (17.85percent), linalool (1.21percent), citronellyl formate (13.44percent), geranyl formate (10.26percent) and guaiadiene 6, 9 (4.59percent).Kieskammahoek: Citronellol (20.13percent), geraniol (5.40percent), linalool (0.28percent), citronellyl formate (14.22percent), geranyl formate (6.04percent) and guaiadiene 6, 9(8.63percent).University of FortHare: Citronellol (21.15percent), geraniol (22.36percent), linalool (1.37percent), citronellyl formate (12.13percent), geranyl formate (8.91percent) and guaiadiene 6, 9 (5.82percent).The percentage of oil composition in hydro-distillation and Solvent Free Microwave Extraction was higher than steam distillation.
- Full Text:
- Date Issued: 2017
The influence of fiscal policy on economic growth in South Africa
- Mphinyana, Shonisani Tshinakaho
- Authors: Mphinyana, Shonisani Tshinakaho
- Date: 2017
- Subjects: Fiscal policy -- South Africa Economic development -- South Africa , South Africa -- Economic conditions -- 21st century
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/19630 , vital:28917
- Description: This study examines the relationship between fiscal policy and economic growth in South Africa for the period 1994-2014. This study examines the relationship between fiscal policy and economic growth within the context of the endogenous growth theory. Three models are estimated. The variables included in the first model are; real GDP, aggregate government expenditure, total taxes and private investment. The second and third models disaggregate government expenditure into productive and non-productive and taxes into distortionary and non-distortionary. The Vector Autoregressive is used to estimate the relationship between fiscal policy and economic growth. The data is quarterly in frequency. The findings of the study suggest that government investment expenditure has negative impact on growth, while government consumption expenditure has positive impact on growth. Furthermore, the findings of the study are that direct taxes have negative impact on the economy while indirect taxes have positive impact on economic growth.
- Full Text:
- Date Issued: 2017
- Authors: Mphinyana, Shonisani Tshinakaho
- Date: 2017
- Subjects: Fiscal policy -- South Africa Economic development -- South Africa , South Africa -- Economic conditions -- 21st century
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/19630 , vital:28917
- Description: This study examines the relationship between fiscal policy and economic growth in South Africa for the period 1994-2014. This study examines the relationship between fiscal policy and economic growth within the context of the endogenous growth theory. Three models are estimated. The variables included in the first model are; real GDP, aggregate government expenditure, total taxes and private investment. The second and third models disaggregate government expenditure into productive and non-productive and taxes into distortionary and non-distortionary. The Vector Autoregressive is used to estimate the relationship between fiscal policy and economic growth. The data is quarterly in frequency. The findings of the study suggest that government investment expenditure has negative impact on growth, while government consumption expenditure has positive impact on growth. Furthermore, the findings of the study are that direct taxes have negative impact on the economy while indirect taxes have positive impact on economic growth.
- Full Text:
- Date Issued: 2017
The influence of leadership on employee motivation and job performance of staff at the Nelson Mandela Bay Municipality
- Ntusikazi, Cynthia Nompumelelo
- Authors: Ntusikazi, Cynthia Nompumelelo
- Date: 2017
- Subjects: Leadership -- South Africa -- Nelson Mandela Bay Municipality Employee motivation -- South Africa -- Nelson Mandela Bay Municipality , Performance standards -- South Africa -- Nelson Mandela Bay Municipality Organizational effectiveness -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/19474 , vital:28883
- Description: The purpose of this study was to investigate the influence of leadership on employee motivation and job performance of staff at the Nelson Mandela Bay Municipality. The research is aimed at all NMBM staff from senior management to lower management. The primary objective of this study was to improve job performance in the NMBM by investigating variables that influence job performance. The study investigated the influence of participative leadership style, employee engagement, fringe benefits, pay, growth factors, supervisors and co-workers in the job performance of NMBM staff. Convenience sampling was used to select one hundred (100) participants. The response rate was forty two percent (42%). The sample was structured to include senior management, middle management and lower management in NMBM. These participants were taken from all directorates of NMBM. The empirical results revealed that in order to increase job performance in NMBM there should be an increase in employee engagement and growth factors. The managerial implications of the results are discussed and recommendations are made.
- Full Text:
- Date Issued: 2017
- Authors: Ntusikazi, Cynthia Nompumelelo
- Date: 2017
- Subjects: Leadership -- South Africa -- Nelson Mandela Bay Municipality Employee motivation -- South Africa -- Nelson Mandela Bay Municipality , Performance standards -- South Africa -- Nelson Mandela Bay Municipality Organizational effectiveness -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/19474 , vital:28883
- Description: The purpose of this study was to investigate the influence of leadership on employee motivation and job performance of staff at the Nelson Mandela Bay Municipality. The research is aimed at all NMBM staff from senior management to lower management. The primary objective of this study was to improve job performance in the NMBM by investigating variables that influence job performance. The study investigated the influence of participative leadership style, employee engagement, fringe benefits, pay, growth factors, supervisors and co-workers in the job performance of NMBM staff. Convenience sampling was used to select one hundred (100) participants. The response rate was forty two percent (42%). The sample was structured to include senior management, middle management and lower management in NMBM. These participants were taken from all directorates of NMBM. The empirical results revealed that in order to increase job performance in NMBM there should be an increase in employee engagement and growth factors. The managerial implications of the results are discussed and recommendations are made.
- Full Text:
- Date Issued: 2017
The influence of leadership style on the organisational performance of a selected municipality
- Nokwe, Ntabethemba, Giyose, Dorrington
- Authors: Nokwe, Ntabethemba , Giyose, Dorrington
- Date: 2017
- Subjects: Leadership -- South Africa -- Eastern Cape Corporate culture -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/20232 , vital:29161
- Description: Africa’s public service faces many challenges for improved service delivery and this necessitates an administration that is committed, strong, people focused, and has the necessary skills and expertise to respond to the challenges and opportunities. Leadership in the work place is becoming a growing challenge for institutions especially in the public service. Good leadership throughout the public and private sector is critical for building effective countries, ensuring stability and promoting economic growth. Leadership is therefore responsible for encouraging certain fundamental values that will encourage trust and reinstate credibility with the public. The aim of the study was to investigate leadership styles that drive service delivery at a selected municipality. This was done by looking at the influence the following have on service delivery: selflessness, individualism, communalism, collectivism, cooperativeness, materialism. During literature review leadership theories were discussed to introduce the concept to the reader as well different styles of leadership together with Ubuntu as an African perspective to leadership. The sample consisted of 103 employees at different organisational levels of a selected municipality in the Eastern Cape. The empirical results showed that only materialism was significantly and positively (r = 0.34, p < 0.01) related to service delivery (SD). It means by satisfying the respondents’ materialistic needs, public sector managers would increase service delivery in the selected municipality. Descriptive statistics were also calculated with regard to the prevailing levels of the targeted leadership styles in the municipality. The managerial implications of the empirical results were discussed in the study.
- Full Text:
- Date Issued: 2017
- Authors: Nokwe, Ntabethemba , Giyose, Dorrington
- Date: 2017
- Subjects: Leadership -- South Africa -- Eastern Cape Corporate culture -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/20232 , vital:29161
- Description: Africa’s public service faces many challenges for improved service delivery and this necessitates an administration that is committed, strong, people focused, and has the necessary skills and expertise to respond to the challenges and opportunities. Leadership in the work place is becoming a growing challenge for institutions especially in the public service. Good leadership throughout the public and private sector is critical for building effective countries, ensuring stability and promoting economic growth. Leadership is therefore responsible for encouraging certain fundamental values that will encourage trust and reinstate credibility with the public. The aim of the study was to investigate leadership styles that drive service delivery at a selected municipality. This was done by looking at the influence the following have on service delivery: selflessness, individualism, communalism, collectivism, cooperativeness, materialism. During literature review leadership theories were discussed to introduce the concept to the reader as well different styles of leadership together with Ubuntu as an African perspective to leadership. The sample consisted of 103 employees at different organisational levels of a selected municipality in the Eastern Cape. The empirical results showed that only materialism was significantly and positively (r = 0.34, p < 0.01) related to service delivery (SD). It means by satisfying the respondents’ materialistic needs, public sector managers would increase service delivery in the selected municipality. Descriptive statistics were also calculated with regard to the prevailing levels of the targeted leadership styles in the municipality. The managerial implications of the empirical results were discussed in the study.
- Full Text:
- Date Issued: 2017
The influence of microfinance institutions on small, medium and micro-enterprises in South Africa
- Authors: Baloyi, Norman Tinyiko
- Date: 2017
- Subjects: Microfinance -- South Africa Small business -- South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/17459 , vital:28342
- Description: South Africa, with its establishment of the National Department of Small Business Development, in 2014, made its intentions known for wanting to create a conducive environment by developing and supporting small businesses and cooperatives through financial and non-financial provisions. Nevertheless, there is still a high failure rate of Small, Medium and Micro-sized Enterprises (SMMEs), many of them failing on their first year due to various challenges and circumstances, one of which is lack of access to finances. Banks have been and still are unwilling to provide SMMEs with loans due to SMMEs’ having high-risk levels of failure rates. This gap gives an opportunity to micro-finance institutions (MFIs) to provide financial support to the SMMEs, which comes with the challenge of properly screening the SMMEs and the possible risk of non-payment. The big question is whether MFIs are willing to support SMMEs and whether SMMEs are interested in obtaining support from MFIs. If so, what are the roles, functions and influence of MFIs towards the SMMEs? This study was undertaken to examine the impact and effectiveness of microfinance institutions (MFIs) in discharging their duties and responsibilities towards SMMEs in South Africa, by first considering the nature, challenges and scope of SMMEs as well as the nature and extent, risks, credit ratings, impact assessment and regulations that affect the products and services of MFIs. Both quantitative and qualitative research methodologies were used in this study. It was found that most SMMEs are making use of the products and services of MFIs. MFIs have been found to provide different reasons for supporting SMMEs, which were also measured and assessed against the previous study, and similar trends were found.The study further found the following: 65% of SMMEs needed microfinance assistance/support from MFIs, 54% of SMMEs were satisfied with the services rendered by MFIs, 35% of MFIs reached out to SMMEs, and 67% of SMMEs preferred formal and registered MFIs for financing of their business activities. The types of risks that most MFIs are faced with were found to be loan repayments from SMMEs, providing smaller loans in order to cater for multiple clients, client dropouts, financial regression, switching of clients, clients engaged with multiple competing MFIs, and making use of informal and unregistered MFIs. Natural disasters such as floods was found to be the least type of a risk. Most SMMEs (approximately 82%) have alluded to the use of informal and unregistered MFIs, due to the convenience of getting support, where there is no screening of the applications, in spite of higher loan interest rates. About 61% of MFIs happen to have a formal screening process of the loan application, which comprises mainly credit checks. No thorough vetting process is done on the clients. Some MFIs (approximately 39%) do not have criteria for assessing whether to fund or not to fund microenterprises, and this is a huge risk, as these MFIs are exposing themselves to non-repayment vulnerabilities by the SMMEs. About 63% of the MFIs were not aware of most of the rules and regulations that affect MFIs, which gives an indication that there is a lack of awareness, education and training.
- Full Text:
- Date Issued: 2017
- Authors: Baloyi, Norman Tinyiko
- Date: 2017
- Subjects: Microfinance -- South Africa Small business -- South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/17459 , vital:28342
- Description: South Africa, with its establishment of the National Department of Small Business Development, in 2014, made its intentions known for wanting to create a conducive environment by developing and supporting small businesses and cooperatives through financial and non-financial provisions. Nevertheless, there is still a high failure rate of Small, Medium and Micro-sized Enterprises (SMMEs), many of them failing on their first year due to various challenges and circumstances, one of which is lack of access to finances. Banks have been and still are unwilling to provide SMMEs with loans due to SMMEs’ having high-risk levels of failure rates. This gap gives an opportunity to micro-finance institutions (MFIs) to provide financial support to the SMMEs, which comes with the challenge of properly screening the SMMEs and the possible risk of non-payment. The big question is whether MFIs are willing to support SMMEs and whether SMMEs are interested in obtaining support from MFIs. If so, what are the roles, functions and influence of MFIs towards the SMMEs? This study was undertaken to examine the impact and effectiveness of microfinance institutions (MFIs) in discharging their duties and responsibilities towards SMMEs in South Africa, by first considering the nature, challenges and scope of SMMEs as well as the nature and extent, risks, credit ratings, impact assessment and regulations that affect the products and services of MFIs. Both quantitative and qualitative research methodologies were used in this study. It was found that most SMMEs are making use of the products and services of MFIs. MFIs have been found to provide different reasons for supporting SMMEs, which were also measured and assessed against the previous study, and similar trends were found.The study further found the following: 65% of SMMEs needed microfinance assistance/support from MFIs, 54% of SMMEs were satisfied with the services rendered by MFIs, 35% of MFIs reached out to SMMEs, and 67% of SMMEs preferred formal and registered MFIs for financing of their business activities. The types of risks that most MFIs are faced with were found to be loan repayments from SMMEs, providing smaller loans in order to cater for multiple clients, client dropouts, financial regression, switching of clients, clients engaged with multiple competing MFIs, and making use of informal and unregistered MFIs. Natural disasters such as floods was found to be the least type of a risk. Most SMMEs (approximately 82%) have alluded to the use of informal and unregistered MFIs, due to the convenience of getting support, where there is no screening of the applications, in spite of higher loan interest rates. About 61% of MFIs happen to have a formal screening process of the loan application, which comprises mainly credit checks. No thorough vetting process is done on the clients. Some MFIs (approximately 39%) do not have criteria for assessing whether to fund or not to fund microenterprises, and this is a huge risk, as these MFIs are exposing themselves to non-repayment vulnerabilities by the SMMEs. About 63% of the MFIs were not aware of most of the rules and regulations that affect MFIs, which gives an indication that there is a lack of awareness, education and training.
- Full Text:
- Date Issued: 2017
The influence of nutritional knowledge on consumer lifestyle behaviour
- Authors: Smit, Marli
- Date: 2017
- Subjects: Consumer behavior -- South Africa Consumers -- South Africa -- Attitudes , Lifestyles -- Health aspects -- South Africa Nutrition -- Economic aspects -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/20693 , vital:29372
- Description: The study set out to determine whether nutritional knowledge has an impact on lifestyle behaviour. The sample was based in the Nelson Mandela Metropolitan and consisted of approximately 499 participants. The model (nutrition variables) displayed in the introduction was formulated to portray the focus areas on which the literature was based. A self-administrated survey questionnaire was developed in accordance with the nutrition variables model. The instrument consisted of 72 items, measured by applying descriptive and inferential statistics. The findings of the study aim to justify that nutritional knowledge does influence the lifestyle behaviour of consumers. Findings were given regarding the influences of demographics, environmental variables and media variables on what consumers understand regarding nutrition and how this influences, for an example, dietary consumption, general lifestyle decisions and smoking. The implications of this study are outlined in the conclusion, resulting in the possibility of the study variables being further explored. Marketers need to be aware of how and when they provide nutritional information to consumers, in order to manipulate lifestyle behaviour. Recommendations include, nutrition classes implemented at school level to motivate children to follow healthier lifestyles behaviours. Nutritional challenges could b instigated at organisations to encourage employees to follow healthier lifestyles behaviour.
- Full Text:
- Date Issued: 2017
- Authors: Smit, Marli
- Date: 2017
- Subjects: Consumer behavior -- South Africa Consumers -- South Africa -- Attitudes , Lifestyles -- Health aspects -- South Africa Nutrition -- Economic aspects -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/20693 , vital:29372
- Description: The study set out to determine whether nutritional knowledge has an impact on lifestyle behaviour. The sample was based in the Nelson Mandela Metropolitan and consisted of approximately 499 participants. The model (nutrition variables) displayed in the introduction was formulated to portray the focus areas on which the literature was based. A self-administrated survey questionnaire was developed in accordance with the nutrition variables model. The instrument consisted of 72 items, measured by applying descriptive and inferential statistics. The findings of the study aim to justify that nutritional knowledge does influence the lifestyle behaviour of consumers. Findings were given regarding the influences of demographics, environmental variables and media variables on what consumers understand regarding nutrition and how this influences, for an example, dietary consumption, general lifestyle decisions and smoking. The implications of this study are outlined in the conclusion, resulting in the possibility of the study variables being further explored. Marketers need to be aware of how and when they provide nutritional information to consumers, in order to manipulate lifestyle behaviour. Recommendations include, nutrition classes implemented at school level to motivate children to follow healthier lifestyles behaviours. Nutritional challenges could b instigated at organisations to encourage employees to follow healthier lifestyles behaviour.
- Full Text:
- Date Issued: 2017
The influence of organisational culture on organisational commitment of employees in the banking industry
- Authors: Pegram, Carla
- Date: 2017
- Subjects: Corporate culture -- South Africa -- Eastern Cape , Organizational commitment -- South Africa -- Eastern Cape Employee loyalty -- South Africa -- Eastern Cape Banks and banking -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/19684 , vital:28934
- Description: Given the importance of organisational culture on the success of commercial banks, the prevalence of increased employee turnover rates, as well as the challenges that banks face with regard to preventing the loss of employees to its competitors, this study focused on the influence of selected organisational culture factors on the organisational commitment of banking employees. Against this background, the primary objective of this study was to identify and empirically test the influence of selected organisational culture factors on Organisational commitment of employees in the banking industry in the Eastern Cape. An overview of the literature was provided whereby the nature and importance of organisational commitment and organisational culture were described in the context of the banking industry. From the literature it was evident that the organisational culture of a bank has an influence on the organisational commitment of employees. The literature highlighted Involvement of employees (Empowerment of employees, Team orientation and Capacity development of employees), Adaptability (Creating change, Customer focus and Organisational learning), Consistency (Core values, Coordination and integration and Agreement) and Mission (Vision, Goals and objectives and Strategic direction and intent) as the major factors of organisational culture which influence the organisational culture of a business, in this case a commercial bank. These factors of organisational culture formed the main focus of this study. A positivistic research paradigm and quantitative research methodology were adopted for this study and a descriptive research approach was used. The primary data collection procedures involved selecting the population, the sample, sampling techniques, as well as the sample size. For the purpose of this study, the population consisted of all banking employees of the selected commercial bank within the borders of the Eastern Cape province. The sample size in this study consisted of 700 banking employees. A survey was undertaken and a structured, self-administered questionnaire was used in order to gather the necessary data. The measuring instrument used was based on an existing questionnaire used in previous research. Where necessary the items were reworded to suit this study. A total of 700 questionnaires were distributed, which resulted in 336 usable questionnaires. Thus, an effective response rate of 49.43% was achieved. The reliability of the ordinal scales of the measuring instrument was confirmed by means of the calculation of Cronbach‟s alpha coefficients, whereby coefficients greater than 0.6 were deemed to be reliable. Cronbach‟s alpha coefficients of greater than 0.6 were returned for all the factors measured using ordinal scales, thus satisfactory evidence of reliability were provided. The validity of the ordinal scales of the measuring instrument was confirmed by means of a Confirmatory Factor Analysis (CFA). Items originally intended to measure the constructs under investigation did not all load as expected. One item measuring each of the factors, namely, Empowerment of employees, Creating change, Organisational learning, Agreement, and Coordination and integration, did not load as expected and was thus excluded from further statistical analyses. The operationalisation for these factors was amended accordingly. The items measuring each of the remaining constructs, namely, Organisational commitment, Team orientation, Capacity development of employees, Customer focus, Core values, Vision, Goals and objectives, and Strategic direction and intent, all loaded as expected. The sample data was summarised using descriptive statistics. In addition, t-tests were used to determine whether the differences in mean scores returned by the demographic variable Gender and the independent and dependent variables under investigation, were significantly different from each other. Pearson‟s Product Moment Correlations coefficients were used to assess the associations between the variables under investigation. A Multiple Regression Analysis (MRA) was undertaken to measure the relationships between the independent variable and the dependent variables investigated in this study. Lastly, the relationships between the demographic variables and the dependent and independent variables were tested by means of an Analysis of Variance (ANOVA). The dependent variable Organisational commitment returned a mean score of 6.11, with the majority of banking employees agreeing that they are highly committed to the bank and feel a strong personal connection towards the bank, would recommend working at this bank to others, would find it difficult to leave and would continue to work for the bank out of choice rather than necessity. The independent variables investigated returned mean scores of between 6.05 (Coordination and integration) and 6.32 (Strategic direction and intent) with most respondents agreeing that the conditions or relationships investigated existed within the bank in which they worked. The results of the MRA reported significant positive linear relationships between Empowerment of employees, Capacity development of employees, Coordination and integration and Strategic direction and intent, and the dependent variable Organisational commitment. Furthermore, a significant negative linear relationship between Core values and the dependent variable Organisational commitment were reported. No significant linear relationships emerged between the remaining independent variables, namely, Team orientation, Creating change, Customer focus, Organisational learning, Agreement, Vision and Goals objectives, and the dependent variable Organisational commitment. The results of the ANOVA reported various significant relationships between the demographic variables and the dependent and independent variables investigated in the study. Based on the findings of this study, numerous recommendations were proposed to assist managers of banks to ultimately improve the organisational commitment of employees by adopting and encouraging certain behaviours in terms of the organisational culture of the bank. The findings of this study showed that by focusing on Empowerment of employees, Capacity development of employees, Coordination and integration and Strategic direction and intent, banks can enhance the organisational commitment of their employees. It is hoped that the findings of this study will provide bank managers with practical suggestions on how to use these organisational culture factors to improve organisational commitment among employees, and that the suggestions for future research will inspire future researchers to continue investigating the organisational culture factors in banks.
- Full Text:
- Date Issued: 2017
- Authors: Pegram, Carla
- Date: 2017
- Subjects: Corporate culture -- South Africa -- Eastern Cape , Organizational commitment -- South Africa -- Eastern Cape Employee loyalty -- South Africa -- Eastern Cape Banks and banking -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/19684 , vital:28934
- Description: Given the importance of organisational culture on the success of commercial banks, the prevalence of increased employee turnover rates, as well as the challenges that banks face with regard to preventing the loss of employees to its competitors, this study focused on the influence of selected organisational culture factors on the organisational commitment of banking employees. Against this background, the primary objective of this study was to identify and empirically test the influence of selected organisational culture factors on Organisational commitment of employees in the banking industry in the Eastern Cape. An overview of the literature was provided whereby the nature and importance of organisational commitment and organisational culture were described in the context of the banking industry. From the literature it was evident that the organisational culture of a bank has an influence on the organisational commitment of employees. The literature highlighted Involvement of employees (Empowerment of employees, Team orientation and Capacity development of employees), Adaptability (Creating change, Customer focus and Organisational learning), Consistency (Core values, Coordination and integration and Agreement) and Mission (Vision, Goals and objectives and Strategic direction and intent) as the major factors of organisational culture which influence the organisational culture of a business, in this case a commercial bank. These factors of organisational culture formed the main focus of this study. A positivistic research paradigm and quantitative research methodology were adopted for this study and a descriptive research approach was used. The primary data collection procedures involved selecting the population, the sample, sampling techniques, as well as the sample size. For the purpose of this study, the population consisted of all banking employees of the selected commercial bank within the borders of the Eastern Cape province. The sample size in this study consisted of 700 banking employees. A survey was undertaken and a structured, self-administered questionnaire was used in order to gather the necessary data. The measuring instrument used was based on an existing questionnaire used in previous research. Where necessary the items were reworded to suit this study. A total of 700 questionnaires were distributed, which resulted in 336 usable questionnaires. Thus, an effective response rate of 49.43% was achieved. The reliability of the ordinal scales of the measuring instrument was confirmed by means of the calculation of Cronbach‟s alpha coefficients, whereby coefficients greater than 0.6 were deemed to be reliable. Cronbach‟s alpha coefficients of greater than 0.6 were returned for all the factors measured using ordinal scales, thus satisfactory evidence of reliability were provided. The validity of the ordinal scales of the measuring instrument was confirmed by means of a Confirmatory Factor Analysis (CFA). Items originally intended to measure the constructs under investigation did not all load as expected. One item measuring each of the factors, namely, Empowerment of employees, Creating change, Organisational learning, Agreement, and Coordination and integration, did not load as expected and was thus excluded from further statistical analyses. The operationalisation for these factors was amended accordingly. The items measuring each of the remaining constructs, namely, Organisational commitment, Team orientation, Capacity development of employees, Customer focus, Core values, Vision, Goals and objectives, and Strategic direction and intent, all loaded as expected. The sample data was summarised using descriptive statistics. In addition, t-tests were used to determine whether the differences in mean scores returned by the demographic variable Gender and the independent and dependent variables under investigation, were significantly different from each other. Pearson‟s Product Moment Correlations coefficients were used to assess the associations between the variables under investigation. A Multiple Regression Analysis (MRA) was undertaken to measure the relationships between the independent variable and the dependent variables investigated in this study. Lastly, the relationships between the demographic variables and the dependent and independent variables were tested by means of an Analysis of Variance (ANOVA). The dependent variable Organisational commitment returned a mean score of 6.11, with the majority of banking employees agreeing that they are highly committed to the bank and feel a strong personal connection towards the bank, would recommend working at this bank to others, would find it difficult to leave and would continue to work for the bank out of choice rather than necessity. The independent variables investigated returned mean scores of between 6.05 (Coordination and integration) and 6.32 (Strategic direction and intent) with most respondents agreeing that the conditions or relationships investigated existed within the bank in which they worked. The results of the MRA reported significant positive linear relationships between Empowerment of employees, Capacity development of employees, Coordination and integration and Strategic direction and intent, and the dependent variable Organisational commitment. Furthermore, a significant negative linear relationship between Core values and the dependent variable Organisational commitment were reported. No significant linear relationships emerged between the remaining independent variables, namely, Team orientation, Creating change, Customer focus, Organisational learning, Agreement, Vision and Goals objectives, and the dependent variable Organisational commitment. The results of the ANOVA reported various significant relationships between the demographic variables and the dependent and independent variables investigated in the study. Based on the findings of this study, numerous recommendations were proposed to assist managers of banks to ultimately improve the organisational commitment of employees by adopting and encouraging certain behaviours in terms of the organisational culture of the bank. The findings of this study showed that by focusing on Empowerment of employees, Capacity development of employees, Coordination and integration and Strategic direction and intent, banks can enhance the organisational commitment of their employees. It is hoped that the findings of this study will provide bank managers with practical suggestions on how to use these organisational culture factors to improve organisational commitment among employees, and that the suggestions for future research will inspire future researchers to continue investigating the organisational culture factors in banks.
- Full Text:
- Date Issued: 2017
The influence of selected marketing mix strategies on business performance of small family and non-family businesses in the Eastern Cape
- Authors: De Lange, Juanré Anton
- Date: 2017
- Subjects: Family-owned business enterprises -- Management Marketing -- Management , Small business -- Management Performance Organizational effectiveness -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/15016 , vital:28113
- Description: Despite the fact that small family and non-family businesses in South Africa are important contributors to economic and social development, their failure rates are still high globally. Major contributing factors to this high failure rate are the lack of marketing skills and ineffective marketing practices. Therefore, the primary objective of this study was to establish what marketing mix strategies are used by small family and non-family businesses in the Eastern Cape and the influence of these strategies on Perceived business performance. The literature review dealt with the nature and importance of marketing, and the traditional marketing mix strategies were elaborated on from a small family and non-family business perspective. The traditional marketing mix strategies (4Ps) identified as influencing the Perceived business performance of small family and non-family businesses, were classified as Product-, Pricing-, Place-, and Promotion strategies. From the literature review, it was evident that the traditional marketing mix strategies have been criticised by a number of studies as not reflecting the holistic marketing concept within the 21st century. Yet, despite its simplicity various studies still find the traditional 4P framework to be a strong staple of the marketing mix. In this study, a quantitative research design was adopted and an exploratory and descriptive research approach of a cross-sectional nature were undertaken. A convenience sampling technique was used owing to the inaccessibility of a small family and non-family business database. The sample size in this study consisted of 195 small family-owned businesses and 145 small non-family businesses operating within the borders of the Eastern Cape. The primary data in this study was gathered by means of a structured, self-administered questionnaire. The measuring instrument was developed by sourcing items from several existing studies. Small family and non-family businesses were approached by fieldworkers and asked to participate in this study. In total 400 questionnaires were distributed, of which 340 were usable for further statistical analyses. Therefore, an effective response rate of 85% was achieved in this study. The validity and reliability of the measuring instrument were confirmed by means of an exploratory factor analysis (EFA) and by the calculation of Cronbach„s alpha (CA) coefficients. The five usable factors that were extracted from the EFA were identified as Pricing strategies, Competitive distribution strategies, Communication process strategies, Low cost promotion strategies and Perceived business performance. The CA coefficient for Pricing strategies indicated that the scale measuring this factor was not reliable due to it falling below the accepted norm of 0.6 and, therefore it was disregarded from further analysis. The CA coefficients returned for the remaining usable factors extracted from the EFA were greater than 0.6, thus indicating the scales measuring these variables provided satisfactory evidence of validity and reliability. The findings of the descriptive statistics showed that the highest mean score reported was for the independent variable Competitive distribution strategies, followed by Communication process strategies and Low cost promotion strategies. Based on the mean, respondents indicated that they often utilise Competitive distribution strategies and Communication process strategies, and seldom utilise Low cost promotion strategies. Pearson‟s product moment correlations revealed that all the marketing mix strategies, for both small family and non-family businesses, investigated were found to be significantly and positively correlated with the dependent variable Perceived business performance, and amongst themselves. The findings of the MRA showed that utilising Competitive distribution strategies have a significant positive influence on the Perceived business performance of small family businesses. The finding implies that the more small family businesses in this study provide high-quality and competitive products through distributions process methods by setting timing objectives, using distributions selection criteria and changing the distribution channel when needed to continuously satisfy customers‟ needs, the more likely the business is to experience growth in profit and sales and having loyal customers who make regular purchases and recommend the business to others. This study found no relationship between Competitive distribution strategies and the Perceived business performance of small non-family businesses, as well as between Communication Process strategies and Low cost promotion strategies and Perceived business performance of small family and non-family businesses. The results of the t-tests revealed that no statistically significant relationship was found between the Type of small business ownership and any of the three independent variables, Competitive distribution-, Communication Process-, and Low cost promotion strategies. Furthermore, the results of the Chi-square test for independence reported no statistically significant difference between using the family name as a marketing or branding tool and the size of the small business in this study. The results, however, indicated that as the business size increases, the more small businesses use their family name as a marketing- or branding tool. From the 18 sets of null hypotheses that were formulated, to explore whether the demographical variables had an influence on the marketing mix strategies utilised by the small family and non-family businesses, only 11 multivariant analysis of variance (MANOVA) relationships could be established as being statistically significant. These include the Gender of the business owner/manager, Age of the business owner/manager, Management qualifications of the business owner/manager, Ethnicity of the business owner/manager, Position in the small business, Years small business is in existence, Working experience of the business owner/manager, Management working experience of the business owner/manager, Form of business ownership, Area of business premises and Target market of the small business. This study has addressed a gap in the current literature regarding the influence of marketing mix strategies on business performance among small family and non-family businesses in a developing economy such as South Africa. This study has furthermore attempted to enlarge the body of knowledge available on marketing, especially concerning Communication Process, Competitive distribution strategies and Low cost promotion strategies. The results of the study differ somewhat from existing literature, and therefore add to the body of knowledge on marketing. Furthermore, the findings of this study show that small family businesses utilising Competitive distribution strategies have a significant positive influence on their Perceived business performance, and in doing so makes a small contribution towards increasing the success rate of these small family businesses and in return positively contribute to the economic growth and development of South Africa.
- Full Text:
- Date Issued: 2017
- Authors: De Lange, Juanré Anton
- Date: 2017
- Subjects: Family-owned business enterprises -- Management Marketing -- Management , Small business -- Management Performance Organizational effectiveness -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/15016 , vital:28113
- Description: Despite the fact that small family and non-family businesses in South Africa are important contributors to economic and social development, their failure rates are still high globally. Major contributing factors to this high failure rate are the lack of marketing skills and ineffective marketing practices. Therefore, the primary objective of this study was to establish what marketing mix strategies are used by small family and non-family businesses in the Eastern Cape and the influence of these strategies on Perceived business performance. The literature review dealt with the nature and importance of marketing, and the traditional marketing mix strategies were elaborated on from a small family and non-family business perspective. The traditional marketing mix strategies (4Ps) identified as influencing the Perceived business performance of small family and non-family businesses, were classified as Product-, Pricing-, Place-, and Promotion strategies. From the literature review, it was evident that the traditional marketing mix strategies have been criticised by a number of studies as not reflecting the holistic marketing concept within the 21st century. Yet, despite its simplicity various studies still find the traditional 4P framework to be a strong staple of the marketing mix. In this study, a quantitative research design was adopted and an exploratory and descriptive research approach of a cross-sectional nature were undertaken. A convenience sampling technique was used owing to the inaccessibility of a small family and non-family business database. The sample size in this study consisted of 195 small family-owned businesses and 145 small non-family businesses operating within the borders of the Eastern Cape. The primary data in this study was gathered by means of a structured, self-administered questionnaire. The measuring instrument was developed by sourcing items from several existing studies. Small family and non-family businesses were approached by fieldworkers and asked to participate in this study. In total 400 questionnaires were distributed, of which 340 were usable for further statistical analyses. Therefore, an effective response rate of 85% was achieved in this study. The validity and reliability of the measuring instrument were confirmed by means of an exploratory factor analysis (EFA) and by the calculation of Cronbach„s alpha (CA) coefficients. The five usable factors that were extracted from the EFA were identified as Pricing strategies, Competitive distribution strategies, Communication process strategies, Low cost promotion strategies and Perceived business performance. The CA coefficient for Pricing strategies indicated that the scale measuring this factor was not reliable due to it falling below the accepted norm of 0.6 and, therefore it was disregarded from further analysis. The CA coefficients returned for the remaining usable factors extracted from the EFA were greater than 0.6, thus indicating the scales measuring these variables provided satisfactory evidence of validity and reliability. The findings of the descriptive statistics showed that the highest mean score reported was for the independent variable Competitive distribution strategies, followed by Communication process strategies and Low cost promotion strategies. Based on the mean, respondents indicated that they often utilise Competitive distribution strategies and Communication process strategies, and seldom utilise Low cost promotion strategies. Pearson‟s product moment correlations revealed that all the marketing mix strategies, for both small family and non-family businesses, investigated were found to be significantly and positively correlated with the dependent variable Perceived business performance, and amongst themselves. The findings of the MRA showed that utilising Competitive distribution strategies have a significant positive influence on the Perceived business performance of small family businesses. The finding implies that the more small family businesses in this study provide high-quality and competitive products through distributions process methods by setting timing objectives, using distributions selection criteria and changing the distribution channel when needed to continuously satisfy customers‟ needs, the more likely the business is to experience growth in profit and sales and having loyal customers who make regular purchases and recommend the business to others. This study found no relationship between Competitive distribution strategies and the Perceived business performance of small non-family businesses, as well as between Communication Process strategies and Low cost promotion strategies and Perceived business performance of small family and non-family businesses. The results of the t-tests revealed that no statistically significant relationship was found between the Type of small business ownership and any of the three independent variables, Competitive distribution-, Communication Process-, and Low cost promotion strategies. Furthermore, the results of the Chi-square test for independence reported no statistically significant difference between using the family name as a marketing or branding tool and the size of the small business in this study. The results, however, indicated that as the business size increases, the more small businesses use their family name as a marketing- or branding tool. From the 18 sets of null hypotheses that were formulated, to explore whether the demographical variables had an influence on the marketing mix strategies utilised by the small family and non-family businesses, only 11 multivariant analysis of variance (MANOVA) relationships could be established as being statistically significant. These include the Gender of the business owner/manager, Age of the business owner/manager, Management qualifications of the business owner/manager, Ethnicity of the business owner/manager, Position in the small business, Years small business is in existence, Working experience of the business owner/manager, Management working experience of the business owner/manager, Form of business ownership, Area of business premises and Target market of the small business. This study has addressed a gap in the current literature regarding the influence of marketing mix strategies on business performance among small family and non-family businesses in a developing economy such as South Africa. This study has furthermore attempted to enlarge the body of knowledge available on marketing, especially concerning Communication Process, Competitive distribution strategies and Low cost promotion strategies. The results of the study differ somewhat from existing literature, and therefore add to the body of knowledge on marketing. Furthermore, the findings of this study show that small family businesses utilising Competitive distribution strategies have a significant positive influence on their Perceived business performance, and in doing so makes a small contribution towards increasing the success rate of these small family businesses and in return positively contribute to the economic growth and development of South Africa.
- Full Text:
- Date Issued: 2017
The influence of social media on the intention to vote for student political organisations in the Eastern Cape
- Authors: Chininga, Tapiwa
- Date: 2017
- Subjects: Social media -- South Africa -- Eastern Cape Students -- Political activity -- South Africa -- Eastern Cape Student movements -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/11506 , vital:39078
- Description: The purpose of the study was to investigate the influence of social media on the intention to vote for students political organizations in the Eastern Cape. The main objectives included measuring the influence of predictor variables such as medium credibility, message credibility, tie strength with peers, identification with the peers, peer communication, user trust, information credibilit on the intention to vote. To measure these hypothesised relationships a conceptual model was developed for the study. Data collection was conducted in the Eastern Cape in which 381 participants were surveyed. To analyse the data the two stage structural equation modeling approach was adopted in which confimatory factor analysis and hypothesis testing was adopted. This was conducted ulitising Structural equation modelling. The main findings of the study were that all the proposed hypotheses were supported with the exception of that of peer commnication and tie strength with peers on the intention to vote. It was also important to note that identification with peers had the strongest impact on the intention to vote while the message credibility had the weakest. The implication was that users feel that the ability to identify with each other influenced their voting intentions however the message itself was irrelevant.
- Full Text:
- Date Issued: 2017
- Authors: Chininga, Tapiwa
- Date: 2017
- Subjects: Social media -- South Africa -- Eastern Cape Students -- Political activity -- South Africa -- Eastern Cape Student movements -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/11506 , vital:39078
- Description: The purpose of the study was to investigate the influence of social media on the intention to vote for students political organizations in the Eastern Cape. The main objectives included measuring the influence of predictor variables such as medium credibility, message credibility, tie strength with peers, identification with the peers, peer communication, user trust, information credibilit on the intention to vote. To measure these hypothesised relationships a conceptual model was developed for the study. Data collection was conducted in the Eastern Cape in which 381 participants were surveyed. To analyse the data the two stage structural equation modeling approach was adopted in which confimatory factor analysis and hypothesis testing was adopted. This was conducted ulitising Structural equation modelling. The main findings of the study were that all the proposed hypotheses were supported with the exception of that of peer commnication and tie strength with peers on the intention to vote. It was also important to note that identification with peers had the strongest impact on the intention to vote while the message credibility had the weakest. The implication was that users feel that the ability to identify with each other influenced their voting intentions however the message itself was irrelevant.
- Full Text:
- Date Issued: 2017
The influence of social media service quality on client loyalty in the South African banking industry
- Authors: Gavaza, Bramwell Kundishora
- Date: 2017
- Subjects: Banks and banking -- South Africa Social media -- South Africa Customer loyalty -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/12903 , vital:39389
- Description: The advent of the Internet during the past two decades has changed the way in which businesses operate. Social media networks such as Facebook have become an essential communication element for businesses to interact with clients. The impact and growth rates of Facebook and other forms of social media have made it imperative for all businesses to ensure they have social media strategies in place. Following social media business trends, banks across the world have included social media to market their services. Banks are now emphasising the offering of high client service quality in order to retain clients in this highly competitive environment. Thus, South African banks, as is the case with global banks, need to continuously assess the quality of the services offered to their clients in order to sustainably maintain or grow their market share or to fully utilise its commercial opportunities. This study determined the influence of social media service quality on client loyalty in the South African banking industry. The primary objective was to examine the extent to which social media service quality influence client loyalty in the South African banking industry. The study also determined if social media system availability, efficiency, fulfilment, and privacy has influence on the overall service quality of social media in the South African banking industry. In addition, the study examined the relationship between overall service quality and client loyalty intention in the South African banking industry. The study used a quantitative research approach to collect and analyse the data, and a descriptive research design was utilised for the purpose of this study. Data was collected from both primary and secondary sources of data. An online survey was conducted through Survey Monkey, via a Facebook page titled: Social media service quality in the South African banking industry. An online questionnaire was administered via the Facebook page. The study used a sample of 377 respondents who are Facebook users of the five major banks in South Africa. Analysis and interpretation of findings was done using both the descriptive and inferential statistical measures, with the help of Statistical Package for Social Scientists (SPSS) 24 and Lisrel (version 9). The electronic social media service quality (E-S-SERVQUAL) scale which consist of five constructs, namely; social media system availability, efficiency, fulfilment, privacy and overall service quality; and client loyalty intentions were the scales that were adopted for this study. All the scales used in this study were found to be reliable and valid. Findings of the research study proved that social media system availability, fulfilment, and privacy has a significant influence on the overall service quality of social media in the South African banking industry. In addition, findings of the research revealed that social media efficiency does not significantly influence overall service quality of social media in the South African banking industry. Furthermore, findings of the research also proved that the overall service quality of social media positively influences client loyalty intention in the South African banking industry. The study recommended that managers and marketers should constantly evaluate, monitor, and improve the overall service quality of social media offered to their clients, as it leads to a corresponding increase in overall client satisfaction, which in turn leads to client loyalty in the South African banking industry. However, further research studies may be conducted in other developing countries to gain a wider understanding on the influence of social media service quality on client loyalty in the banking industry.
- Full Text:
- Date Issued: 2017
- Authors: Gavaza, Bramwell Kundishora
- Date: 2017
- Subjects: Banks and banking -- South Africa Social media -- South Africa Customer loyalty -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/12903 , vital:39389
- Description: The advent of the Internet during the past two decades has changed the way in which businesses operate. Social media networks such as Facebook have become an essential communication element for businesses to interact with clients. The impact and growth rates of Facebook and other forms of social media have made it imperative for all businesses to ensure they have social media strategies in place. Following social media business trends, banks across the world have included social media to market their services. Banks are now emphasising the offering of high client service quality in order to retain clients in this highly competitive environment. Thus, South African banks, as is the case with global banks, need to continuously assess the quality of the services offered to their clients in order to sustainably maintain or grow their market share or to fully utilise its commercial opportunities. This study determined the influence of social media service quality on client loyalty in the South African banking industry. The primary objective was to examine the extent to which social media service quality influence client loyalty in the South African banking industry. The study also determined if social media system availability, efficiency, fulfilment, and privacy has influence on the overall service quality of social media in the South African banking industry. In addition, the study examined the relationship between overall service quality and client loyalty intention in the South African banking industry. The study used a quantitative research approach to collect and analyse the data, and a descriptive research design was utilised for the purpose of this study. Data was collected from both primary and secondary sources of data. An online survey was conducted through Survey Monkey, via a Facebook page titled: Social media service quality in the South African banking industry. An online questionnaire was administered via the Facebook page. The study used a sample of 377 respondents who are Facebook users of the five major banks in South Africa. Analysis and interpretation of findings was done using both the descriptive and inferential statistical measures, with the help of Statistical Package for Social Scientists (SPSS) 24 and Lisrel (version 9). The electronic social media service quality (E-S-SERVQUAL) scale which consist of five constructs, namely; social media system availability, efficiency, fulfilment, privacy and overall service quality; and client loyalty intentions were the scales that were adopted for this study. All the scales used in this study were found to be reliable and valid. Findings of the research study proved that social media system availability, fulfilment, and privacy has a significant influence on the overall service quality of social media in the South African banking industry. In addition, findings of the research revealed that social media efficiency does not significantly influence overall service quality of social media in the South African banking industry. Furthermore, findings of the research also proved that the overall service quality of social media positively influences client loyalty intention in the South African banking industry. The study recommended that managers and marketers should constantly evaluate, monitor, and improve the overall service quality of social media offered to their clients, as it leads to a corresponding increase in overall client satisfaction, which in turn leads to client loyalty in the South African banking industry. However, further research studies may be conducted in other developing countries to gain a wider understanding on the influence of social media service quality on client loyalty in the banking industry.
- Full Text:
- Date Issued: 2017
The influence of tourist attractions on students' preferences to study at NMMU
- Authors: Bailey, Jade
- Date: 2017
- Subjects: Tourism -- South Africa -- Nelson Mandela Bay Municipality Students, Foreign -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/18232 , vital:28606
- Description: Despite decades of public action by civil society, tourism education has been neglected by policy makers. This is mainly due to the fact that tourism practitioners have not yet developed strategies based on the needs of the communities. The apartheid system created an environment that continues to marginalise those living in poverty-stricken areas with no basic infrastructure. These areas are characterised by the absence of adequate tourism education, training and awareness of opportunities. In fact, tourism education is offered only at a limited number of public and private institutions even though government acknowledges that tourism education is a key element in growing the economy of a country. This study argues that there are many factors that influence the demand for international education. These are push and pull factors that motivate students to travel and study abroad. Push factors are factors that „push‟ tourists toward a particular destination and pull factors are those that „pull‟ tourists toward a destination. The former factors are the needs of the tourists and the latter determine whether or not the needs of the tourists will be met. The primary objective of the study was to obtain a better understanding of tourism and its connection to international education in an effort to attract more students and as a result cause a growth in the tourism industry. The study was based on three research objectives: The first objective was to determine what influences international students to come to Nelson Mandela Metropolitan University (NMMU) in terms of tourism attractions and activities. The second was to identify the different expectations that international students have about Port Elizabeth. The third objective was to determine the role of NMMU in attracting international students to select it as their primary host university. The main finding of the first objective is that there are push and pull factors which influence international students to come to NMMU. Students participate in individual or group activities such as entertainment, cultural activities, sporting events, sightseeing or shopping and study. Their travel is closely associated with their needs and related to the image of a destination. In terms of the second objective the main finding is that the dynamic, changing environment of Port Elizabeth influences their individual needs and aspirations. Their expectations are based on the motivation factor which stems from a need (a semester abroad and working out where it is best to do this). The decision starts with the collection of information on the various options and ends with the assessment of the traveling experience. The economic, political and technological environments all have an influence on the student needs and the decision made. The main finding in terms of the third objective is that the NMMU Office for International Education has to be creative and innovative in its marketing of the university, the city and the country in order to attract international students. In addition, NMMU must uphold and expand new competencies to continue to be a competitive study abroad destination for international students worldwide. The attractiveness of NMMU can be improved by increasing the marketing material that is being sent out to attract international students and by increasing the destination marketing strategies used by the NMMU Office for International Education.
- Full Text:
- Date Issued: 2017
- Authors: Bailey, Jade
- Date: 2017
- Subjects: Tourism -- South Africa -- Nelson Mandela Bay Municipality Students, Foreign -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/18232 , vital:28606
- Description: Despite decades of public action by civil society, tourism education has been neglected by policy makers. This is mainly due to the fact that tourism practitioners have not yet developed strategies based on the needs of the communities. The apartheid system created an environment that continues to marginalise those living in poverty-stricken areas with no basic infrastructure. These areas are characterised by the absence of adequate tourism education, training and awareness of opportunities. In fact, tourism education is offered only at a limited number of public and private institutions even though government acknowledges that tourism education is a key element in growing the economy of a country. This study argues that there are many factors that influence the demand for international education. These are push and pull factors that motivate students to travel and study abroad. Push factors are factors that „push‟ tourists toward a particular destination and pull factors are those that „pull‟ tourists toward a destination. The former factors are the needs of the tourists and the latter determine whether or not the needs of the tourists will be met. The primary objective of the study was to obtain a better understanding of tourism and its connection to international education in an effort to attract more students and as a result cause a growth in the tourism industry. The study was based on three research objectives: The first objective was to determine what influences international students to come to Nelson Mandela Metropolitan University (NMMU) in terms of tourism attractions and activities. The second was to identify the different expectations that international students have about Port Elizabeth. The third objective was to determine the role of NMMU in attracting international students to select it as their primary host university. The main finding of the first objective is that there are push and pull factors which influence international students to come to NMMU. Students participate in individual or group activities such as entertainment, cultural activities, sporting events, sightseeing or shopping and study. Their travel is closely associated with their needs and related to the image of a destination. In terms of the second objective the main finding is that the dynamic, changing environment of Port Elizabeth influences their individual needs and aspirations. Their expectations are based on the motivation factor which stems from a need (a semester abroad and working out where it is best to do this). The decision starts with the collection of information on the various options and ends with the assessment of the traveling experience. The economic, political and technological environments all have an influence on the student needs and the decision made. The main finding in terms of the third objective is that the NMMU Office for International Education has to be creative and innovative in its marketing of the university, the city and the country in order to attract international students. In addition, NMMU must uphold and expand new competencies to continue to be a competitive study abroad destination for international students worldwide. The attractiveness of NMMU can be improved by increasing the marketing material that is being sent out to attract international students and by increasing the destination marketing strategies used by the NMMU Office for International Education.
- Full Text:
- Date Issued: 2017