Factors driving the staff turnover in the motor retail industry
- Authors: Monakali, Phatuxolo
- Date: 2019
- Subjects: Labor turnover -- South Africa , Job satisfaction -- South Africa Employee motivation -- South Africa Motor vehicle industry -- Employees -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/42008 , vital:36617
- Description: Organisations in large have been featured by large competition and this necessitates that organisations continuously improve on their competitive advantage in order to capture and retain market share. This is no different from whether the organisation render services or sell products. Employees become key in assisting organisations to ensure that they deliver quality services or products to these customers, as they are mostly the ones that liaise with these customers. Attracting and retaining employees that are able to identify the needs of the customer and deliver the products and services to the customer’s satisfaction is one of the ways to improve the competitive advantage. Staff turnover becomes an important matter that needs to be understood together with the factors that drive the staff turnover. The aim of this research is to assist organisations to improve the retention rate of quality employees by investigating the factors that drives staff turnover and provide recommendations to avoid it. This research is specifically looking at the staff turnover at the motor car dealership level of the motor retail industry focusing on human resource management, management styles, organisational culture and remuneration as the key pre-identified drivers of high staff turnover. A quantitative research, consisting of online mail survey was conducted amongst sixty (60) people who voluntarily resigned from a motor retail group named company A in the Eastern Cape. The key findings indicated that management styles, organisational culture and remuneration were found to be the significant factors that drive the staff turnover at the dealership level of the motor retail industry. Recommendations were made to management to develop policies and procedures to address the factors in order to reduce the staff turnover.
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- Date Issued: 2019
Family interaction patterns in maternal alcohol abuse: an application of Murray Bowen's family system theory
- Authors: Abraham, Hanlie
- Date: 2017
- Subjects: Family psychotherapy , Social psychology Bowen, Murray, -- 1913-1990 Women -- Alcohol use Alcoholism -- Psychological aspects
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/13669 , vital:27293
- Description: The aim of this study was to explore and describe the intergenerational interactional patterns in a Coloured family where the mother has abused alcohol. Researchers have found that drinking behaviours of parents can have major effects on the children’s lives throughout generations. Substance abuse of a parent has major influences on the family, their interactions, and relationships, mostly between the parent and the child. There is a major gap in the study of the Coloured families and how substance abuse affects their families and children. The study employed Bowen’s constructs of differentiation of self, multigenerational transmission process, triangulation, emotional cut-off, nuclear family emotional system, sibling position, family projection process, and societal regression and utilized analytical generalization of the concepts to achieve its aim. The mother, an older sibling and maternal mother were the main sources of data although the perspective of the mother herself was privileged in the study. Semi-structured interviews were utilized to gather the data. This allowed participants to freely narrate their personal perceptions and experiences of interaction in both the family of origin and the current nuclear family. The research used a single case study of a purposively sampled family. The researcher is a Coloured female who had specific interest in this specific cultural group and their interactional patterns, which optimised cultural familiarity during the research process and reduced the likelihood of potential discriminatory racial bias of the participants. The findings demonstrate that perceptions of interactional patterns in the nuclear family and family of origin coincided with certain of Bowen’s Family Systems concepts, particularly, triangulation and differentiation. However, the need for further exploration of concepts such as the nuclear family emotional system and the family projection process in Coloured families are still needed in future studies. The findings provided insight into the functioning of the relationships and FAMILY INTERACTION IN MATERNAL ALCOHOL ABUSE interactions in both the nuclear family and the family of origin. Limitations of the current study are identified and recommendations for future studies in this field are also offered.
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- Date Issued: 2017
Entrepreneurial mindset and entrepreneurial education as tools for sustainable SMES
- Authors: Mbanga, Nelisa
- Date: 2016
- Subjects: Entrepreneurship -- South Africa Small business -- South Africa New business enterprises -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/11277 , vital:26905
- Description: Small and Medium Enterprises are the engines of economic development. In developing countries, they play an irreplaceable role in poverty alleviation through creation of jobs and contribution towards the countries’ gross domestic products. South Africa is faced with a challenge of high failure rate of SMEs despite the efforts by government to support and grow this sector. For a country to have a strong sustainable economy, sustainable and successful SME sector is necessary. Literature reviews have demonstrated that incorporating sustainability aspect into entrepreneurship improves the performance of businesses. Research on implementation of sustainability principles by SMEs is limited and SMEs have been left out in sustainability teachings and monitoring. The purpose of the study was to analyse the role played by entrepreneurial mind-set and entrepreneurial education on sustainability of SMEs. The research was conducted amongst 10 SME owners/managers with businesses located in the Buffalo City Metropolitan Municipality. Case study method using a semi-structured interview guide was conducted. Results were transcribed, analysed and interpreted. Results of the research demonstrated that SME owners/managers possess entrepreneurial mind-set, which is a necessity to run a successful business. There was also evidence that entrepreneurial education enhances entrepreneurial mind-set of SME owners/managers. SMEs owners/managers also demonstrated that they implement sustainability principles informally with no guiding documents. With regards to implementation of sustainability principles, there was no noticeable difference between SME owners/managers who had undergone entrepreneurship education and the ones who had not gone through entrepreneurship education. This highlighted the need to incorporate sustainability issues in entrepreneurship education courses. The study brings contribution towards building sustainable SMEs.
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- Date Issued: 2016