Factors affecting consumer behaviour in a black box products in South Africa: particularly in the telematics industry
- Authors: Sebate, Othusitse Ronny
- Date: 2019
- Subjects: Consumer behavior , Marketing research Telecommunication -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43435 , vital:36881
- Description: Crime has given rise to the telematics market in South Africa, however, not much is known about this industry. The telematics products, or vehicle tracking products, have to be installed in vehicles in such a way that the criminals, let alone the owners, will not be able to find it. It is a “black box” product that it is not known what is inside, and it is not to be seen. This then posed a question of how then does one choose one telematics product over the other. This study was aimed at finding out what influences consumer behaviour in the South African telematics market. This study specifically looked at various factors such as understanding of deeper customer insights, operational excellence, readiness, predictive maintenance, new digital services and marketing mix on how they influence consumer behaviour. An empirical study using online survey was conducted amongst 98 respondents who own or rent a telematics product from various telematics companies in South Africa. The key findings indicated that most important atributes to influencing consumers in the telematics industry were operational excellence, response readiness, and the marketing mix. Recommendations were then given that although other atributes that were investigated such as understanding deeper customer insights, predictive maintenance, and new digital services are important, they will not bear much fruit for any organisation if the basics of operational excellence, response readiness, and marketing mix are not mastered.
- Full Text:
- Date Issued: 2019
- Authors: Sebate, Othusitse Ronny
- Date: 2019
- Subjects: Consumer behavior , Marketing research Telecommunication -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43435 , vital:36881
- Description: Crime has given rise to the telematics market in South Africa, however, not much is known about this industry. The telematics products, or vehicle tracking products, have to be installed in vehicles in such a way that the criminals, let alone the owners, will not be able to find it. It is a “black box” product that it is not known what is inside, and it is not to be seen. This then posed a question of how then does one choose one telematics product over the other. This study was aimed at finding out what influences consumer behaviour in the South African telematics market. This study specifically looked at various factors such as understanding of deeper customer insights, operational excellence, readiness, predictive maintenance, new digital services and marketing mix on how they influence consumer behaviour. An empirical study using online survey was conducted amongst 98 respondents who own or rent a telematics product from various telematics companies in South Africa. The key findings indicated that most important atributes to influencing consumers in the telematics industry were operational excellence, response readiness, and the marketing mix. Recommendations were then given that although other atributes that were investigated such as understanding deeper customer insights, predictive maintenance, and new digital services are important, they will not bear much fruit for any organisation if the basics of operational excellence, response readiness, and marketing mix are not mastered.
- Full Text:
- Date Issued: 2019
Environmental management of wetlands on an urban periphery: the case of Bay West
- Authors: Domoney, Nicola Leah
- Date: 2018
- Subjects: Wetland management -- South Africa -- Nelson Mandela Bay Municipality , Remote sensing Chlorophyll
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/30854 , vital:31183
- Description: South Africa is a semi-arid country and thus depends on sound management of its water resources. Wetlands, despite their importance to water resource storage and water quality, among their other ecological and social significance, remain the most threatened of South Africa’s ecosystems. One of their greatest threats is encroachment by urbanisation. This occurs because wetlands, and especially ephemeral urban periphery wetlands, are overlooked. This study’s main objective was to determine the water quality and health of the wetlands adjacent to the newly established Bay West development on the western urban periphery of Nelson Mandela Bay. Wetlands are difficult to access and it is time-consuming to assess them. Remote sensing, however, overcomes this challenge and is cost-effective and time-considerate. It was the aim of this study to assess the health of the peri-urban wetlands on the Bay West periphery in order to formulate an appropriate environmental management plan, and remote sensing was tested as an effective method for wetland health management. It was found that the wetlands closer to the urban residential area (Sherwood suburb) were far more impacted than the wetlands nearer to Bay West Mall. Wetlands Six to Eight were higher in all parameters of pH, total dissolved solutes (TDS), salinity, conductivity and chlorophyll a concentration than Wetlands One to Five located further away from the urban area. A correlation with distance away from the urban area found a strong inverse relationship with between distance and the water quality factor, yielding a correlation coefficient of (<-0.7) in 2017 and (<-0.9) in 2018 with regard to TDS, salinity and conductivity. This, therefore, suggests that the wetlands’ health deteriorates towards the urban area. TDS, salinity, pH and conductivity correlate highly with chlorophyll a concentration at (>0.70). There was significant difference in pH in the year 2017 between the Bay West wetlands and the reference wetland (p<0.05; df=19; f= 3.56; n=3) and in 2018 (p<0.01; df=22; f= 8.90; n=3). No significant difference was found between the wetlands for dissolved oxygen. TDS between the wetlands was found to be significantly different in the year 2017 (p<0.01; df=23; f= 44.16; n=3) and 2018 (p<0.05; df=22; f=2.62; n=3), where conductivity and salinity returned the same p value for 2017 and 2018 as TDS respectively. There was a significant difference in chlorophyll a between the Bay West wetlands in 2017 (p<0.05; df=20; f=3.29; n=3) and Wetland Seven measured eutrophic at 22.45 mg/L-1. Remote sensing red band values and the field sample absorption values were highly correlated at R2= 0.5. Chlorophyll a content of wetland water correlated with NDVI data at R2= 0.6. Thus, remote sensing proved to be a successful estimator for wetlands health analysis and a proxy for wetland management. These results yielded an environmental management plan where monitoring water quality via chlorophyll a indicated health levels of the wetlands via trophic state.
- Full Text:
- Date Issued: 2018
- Authors: Domoney, Nicola Leah
- Date: 2018
- Subjects: Wetland management -- South Africa -- Nelson Mandela Bay Municipality , Remote sensing Chlorophyll
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/30854 , vital:31183
- Description: South Africa is a semi-arid country and thus depends on sound management of its water resources. Wetlands, despite their importance to water resource storage and water quality, among their other ecological and social significance, remain the most threatened of South Africa’s ecosystems. One of their greatest threats is encroachment by urbanisation. This occurs because wetlands, and especially ephemeral urban periphery wetlands, are overlooked. This study’s main objective was to determine the water quality and health of the wetlands adjacent to the newly established Bay West development on the western urban periphery of Nelson Mandela Bay. Wetlands are difficult to access and it is time-consuming to assess them. Remote sensing, however, overcomes this challenge and is cost-effective and time-considerate. It was the aim of this study to assess the health of the peri-urban wetlands on the Bay West periphery in order to formulate an appropriate environmental management plan, and remote sensing was tested as an effective method for wetland health management. It was found that the wetlands closer to the urban residential area (Sherwood suburb) were far more impacted than the wetlands nearer to Bay West Mall. Wetlands Six to Eight were higher in all parameters of pH, total dissolved solutes (TDS), salinity, conductivity and chlorophyll a concentration than Wetlands One to Five located further away from the urban area. A correlation with distance away from the urban area found a strong inverse relationship with between distance and the water quality factor, yielding a correlation coefficient of (<-0.7) in 2017 and (<-0.9) in 2018 with regard to TDS, salinity and conductivity. This, therefore, suggests that the wetlands’ health deteriorates towards the urban area. TDS, salinity, pH and conductivity correlate highly with chlorophyll a concentration at (>0.70). There was significant difference in pH in the year 2017 between the Bay West wetlands and the reference wetland (p<0.05; df=19; f= 3.56; n=3) and in 2018 (p<0.01; df=22; f= 8.90; n=3). No significant difference was found between the wetlands for dissolved oxygen. TDS between the wetlands was found to be significantly different in the year 2017 (p<0.01; df=23; f= 44.16; n=3) and 2018 (p<0.05; df=22; f=2.62; n=3), where conductivity and salinity returned the same p value for 2017 and 2018 as TDS respectively. There was a significant difference in chlorophyll a between the Bay West wetlands in 2017 (p<0.05; df=20; f=3.29; n=3) and Wetland Seven measured eutrophic at 22.45 mg/L-1. Remote sensing red band values and the field sample absorption values were highly correlated at R2= 0.5. Chlorophyll a content of wetland water correlated with NDVI data at R2= 0.6. Thus, remote sensing proved to be a successful estimator for wetlands health analysis and a proxy for wetland management. These results yielded an environmental management plan where monitoring water quality via chlorophyll a indicated health levels of the wetlands via trophic state.
- Full Text:
- Date Issued: 2018
Financial inclusion in South Africa
- Authors: Abrahams, Rayghana
- Date: 2017
- Subjects: Financial services industry -- South Africa , Financial institutions -- South Africa Finance -- South Africa South Africa -- Economic conditions
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/13579 , vital:27240
- Description: The research for this study was guided by the question on whether the financial inclusion improvement strategies of the South African government adequately address the financial inclusion targets, as set out in the National Development Plan. This descriptive non-empirical study was conducted by means of a literature review. The secondary data used for the study were collected from a number of sources, namely: (i) the 2015 Brookings Financial and Digital Inclusion Project report; (ii) the 2014 Global Findex survey; (iii) the InterMedia surveys; (iv) Financial Access surveys; (v) various national FinScope surveys; and (iv) a number of working papers of the World Bank related to financial inclusion. The data revealed that South Africa, with its sophisticated financial sector, was early to adopt policies and initiatives to advance financial inclusion and the country has experienced a noticeable increase in financial inclusion from 61% in 2004 to 87% in 2015. South Africa is 3% away from its National Development Plan goal of 90% financial inclusion by 2030. This indicates that overall, the financial inclusion initiatives adopted by the South African government were successful.
- Full Text:
- Date Issued: 2017
- Authors: Abrahams, Rayghana
- Date: 2017
- Subjects: Financial services industry -- South Africa , Financial institutions -- South Africa Finance -- South Africa South Africa -- Economic conditions
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/13579 , vital:27240
- Description: The research for this study was guided by the question on whether the financial inclusion improvement strategies of the South African government adequately address the financial inclusion targets, as set out in the National Development Plan. This descriptive non-empirical study was conducted by means of a literature review. The secondary data used for the study were collected from a number of sources, namely: (i) the 2015 Brookings Financial and Digital Inclusion Project report; (ii) the 2014 Global Findex survey; (iii) the InterMedia surveys; (iv) Financial Access surveys; (v) various national FinScope surveys; and (iv) a number of working papers of the World Bank related to financial inclusion. The data revealed that South Africa, with its sophisticated financial sector, was early to adopt policies and initiatives to advance financial inclusion and the country has experienced a noticeable increase in financial inclusion from 61% in 2004 to 87% in 2015. South Africa is 3% away from its National Development Plan goal of 90% financial inclusion by 2030. This indicates that overall, the financial inclusion initiatives adopted by the South African government were successful.
- Full Text:
- Date Issued: 2017
Impact of a visual skills training program on visual performance of cricket fielders
- Authors: Bonnesse, Matthew Gregory
- Date: 2016
- Subjects: Cricket -- Training , Cricket players Cricket. Vision
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/7733 , vital:23440
- Description: The primary aim of this study was to determine whether a cricket specific visual skills training program has an impact on the visual performance of cricket fielders. The specific visual skills included accommodation, visual memory, speed of recognition, peripheral awareness, hand-eye coordination and saccadic eye movement. The study was exploratory and true-experimental in nature and utilized a quantitative approach. The pretest-posttest randomized group design was used. A total number of 20 participants that met the inclusion criteria were included in the study by means of purposive sampling. The 20 participants were randomly assigned to control (n=10) and experimental (n=10) groups. The experimental group underwent six-weeks of visual skills training. The tests used consisted of the Accumulator, Evasion, Corner Stretch and Flash tests on the Batak Pro, Hand-eye-coordination test, Hart Near Far Rock Chart and a Saccadic eye movement chart. Differences between the pre- and post-test scores were all positive and statistically (p<0.05) and practically (d>0.2) significant for the experimental group for the following visual skills tests: Hart Chart (M=7.90±3.73), Saccadic Chart (M=17.50±9.58), Accumulator (M=19.60±5.13), Corner Stretch (M=10.50±9.56) and Flash (M=5.40±3.75). The Evasion test (M=17.50±25.67) also showed a positive but insignificant improvement from pre- to post-test for the experimental group. The control group did not show any statistically significant improvements from pre- to post-test except in the case of Hart Chart (M=3.00±2.16) and Accumulator (M=2.40±2.55). Overall the experimental group produced significantly larger (p<0.05, d>0.20) pre- to post-test mean differences than the control group for six of the seven tests implemented. The Ball Toss test which was one of three hand-eye coordination tests did not show any significant differences between experimental and control groups even though the experimental group produced larger improvements. The other two tests that assessed hand-eye coordination (Accumulator and Corner Stretch) did, however reflect significant improvements for the experimental group. The findings of this study therefore revealed that improvements in visual skill performance of cricket players can be achieved through specific training.
- Full Text:
- Date Issued: 2016
- Authors: Bonnesse, Matthew Gregory
- Date: 2016
- Subjects: Cricket -- Training , Cricket players Cricket. Vision
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/7733 , vital:23440
- Description: The primary aim of this study was to determine whether a cricket specific visual skills training program has an impact on the visual performance of cricket fielders. The specific visual skills included accommodation, visual memory, speed of recognition, peripheral awareness, hand-eye coordination and saccadic eye movement. The study was exploratory and true-experimental in nature and utilized a quantitative approach. The pretest-posttest randomized group design was used. A total number of 20 participants that met the inclusion criteria were included in the study by means of purposive sampling. The 20 participants were randomly assigned to control (n=10) and experimental (n=10) groups. The experimental group underwent six-weeks of visual skills training. The tests used consisted of the Accumulator, Evasion, Corner Stretch and Flash tests on the Batak Pro, Hand-eye-coordination test, Hart Near Far Rock Chart and a Saccadic eye movement chart. Differences between the pre- and post-test scores were all positive and statistically (p<0.05) and practically (d>0.2) significant for the experimental group for the following visual skills tests: Hart Chart (M=7.90±3.73), Saccadic Chart (M=17.50±9.58), Accumulator (M=19.60±5.13), Corner Stretch (M=10.50±9.56) and Flash (M=5.40±3.75). The Evasion test (M=17.50±25.67) also showed a positive but insignificant improvement from pre- to post-test for the experimental group. The control group did not show any statistically significant improvements from pre- to post-test except in the case of Hart Chart (M=3.00±2.16) and Accumulator (M=2.40±2.55). Overall the experimental group produced significantly larger (p<0.05, d>0.20) pre- to post-test mean differences than the control group for six of the seven tests implemented. The Ball Toss test which was one of three hand-eye coordination tests did not show any significant differences between experimental and control groups even though the experimental group produced larger improvements. The other two tests that assessed hand-eye coordination (Accumulator and Corner Stretch) did, however reflect significant improvements for the experimental group. The findings of this study therefore revealed that improvements in visual skill performance of cricket players can be achieved through specific training.
- Full Text:
- Date Issued: 2016
Development of a theoretical model of integrated reporting for Johannesburg Stock Exchange (JSE) listed companies
- Authors: Ncemane, Zuko
- Date: 2014
- Subjects: Corporation reports -- South Africa -- Johannesburg
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/11265 , vital:26903
- Description: Purpose – The purpose of this case study research was to develop a theoretical model of integrated reporting for Johannesburg Stock Exchange (JSE) listed companies. Design/Methodology/Approach – The goal of this case study research was to understand how and why integrated reports are prepared, to develop a theoretical model of integrated reporting for JSE listed companies through literature review and analysis of published integrated reports. In addition, to investigate the perceived success of integrated reporting by examining its requirements, objectives, enforceability and implications to the listed companies. Based on the above, to determine how companies fulfil the requirements of integrated reporting and what those requirements are. To determine by comparing published integrated reports of companies, similarities or comparability of the information published on integrated reports ascertaining the measurability of the success of the application of integrated reporting. Practical implications – This case study research provides a useful insight into drivers of integrated reporting. Limitations to the study – The lack of responses from industry experts contacted for interviews considered a limitation in validating the outcome of the study. Originality/Value – This case study research looks at the current adoption and application of integrated reporting by JSE listed companies.
- Full Text:
- Date Issued: 2014
- Authors: Ncemane, Zuko
- Date: 2014
- Subjects: Corporation reports -- South Africa -- Johannesburg
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/11265 , vital:26903
- Description: Purpose – The purpose of this case study research was to develop a theoretical model of integrated reporting for Johannesburg Stock Exchange (JSE) listed companies. Design/Methodology/Approach – The goal of this case study research was to understand how and why integrated reports are prepared, to develop a theoretical model of integrated reporting for JSE listed companies through literature review and analysis of published integrated reports. In addition, to investigate the perceived success of integrated reporting by examining its requirements, objectives, enforceability and implications to the listed companies. Based on the above, to determine how companies fulfil the requirements of integrated reporting and what those requirements are. To determine by comparing published integrated reports of companies, similarities or comparability of the information published on integrated reports ascertaining the measurability of the success of the application of integrated reporting. Practical implications – This case study research provides a useful insight into drivers of integrated reporting. Limitations to the study – The lack of responses from industry experts contacted for interviews considered a limitation in validating the outcome of the study. Originality/Value – This case study research looks at the current adoption and application of integrated reporting by JSE listed companies.
- Full Text:
- Date Issued: 2014
Investigating strategies to improve reading levels of learners in an Eastern Cape community
- Poswa-Nolisi, Julia Nomahlubi
- Authors: Poswa-Nolisi, Julia Nomahlubi
- Date: 2014
- Subjects: Literacy -- Study and teaching -- South Africa -- Eastern Cape , Developmental reading -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: http://hdl.handle.net/10948/4496 , vital:20608
- Description: Literacy does not develop in a vacuum. Reading is taught and learnt within a social context. The school and teachers are a central part of this context, Pretorius and Machet (2003). The purpose of this study was to investigate the strategies to improve reading in an Eastern Cape community. To realise this aim, I first looked for strategies that are currently used by teachers. Then I focussed on additional strategies that could be of use in improving reading levels. This study observed the practices and accessed perceptions of teachers in two primary schools regarding literacy accomplishments in order to come up with relevant strategies to improve reading levels. My study is a qualitative case study focussed on Foundation and Intermediate Phase literacy. The two schools used in this study have different language policies. The one uses English as the language of learning and teaching and the other school uses isiXhosa. The home language of most of the learners in both schools is isiXhosa. I observed and interviewed teachers to get deeper understanding of the problem in the two schools. The Four Resources Model of Freebody and Luke (1990) proved to be a strategy that could be used to support the development of reading from the early years and on into the high school years. This model was found to articulate well with the official school literacy curriculum. In-school reading strategies could be well supplemented by assisting learners to engage with the four roles of Code Breaker, Text Participant, Text User and Text Analyst. In my investigation I found out that there is a problem in our schools in both home and additional language contexts. There is a great need for both in-school and out-of-school strategies to improve the situation. An Asset Mapping strategy revealed the range of existing and potential strategies available to a particular Eastern Cape community to raise reading levels and thereby improve learning.
- Full Text:
- Date Issued: 2014
- Authors: Poswa-Nolisi, Julia Nomahlubi
- Date: 2014
- Subjects: Literacy -- Study and teaching -- South Africa -- Eastern Cape , Developmental reading -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: http://hdl.handle.net/10948/4496 , vital:20608
- Description: Literacy does not develop in a vacuum. Reading is taught and learnt within a social context. The school and teachers are a central part of this context, Pretorius and Machet (2003). The purpose of this study was to investigate the strategies to improve reading in an Eastern Cape community. To realise this aim, I first looked for strategies that are currently used by teachers. Then I focussed on additional strategies that could be of use in improving reading levels. This study observed the practices and accessed perceptions of teachers in two primary schools regarding literacy accomplishments in order to come up with relevant strategies to improve reading levels. My study is a qualitative case study focussed on Foundation and Intermediate Phase literacy. The two schools used in this study have different language policies. The one uses English as the language of learning and teaching and the other school uses isiXhosa. The home language of most of the learners in both schools is isiXhosa. I observed and interviewed teachers to get deeper understanding of the problem in the two schools. The Four Resources Model of Freebody and Luke (1990) proved to be a strategy that could be used to support the development of reading from the early years and on into the high school years. This model was found to articulate well with the official school literacy curriculum. In-school reading strategies could be well supplemented by assisting learners to engage with the four roles of Code Breaker, Text Participant, Text User and Text Analyst. In my investigation I found out that there is a problem in our schools in both home and additional language contexts. There is a great need for both in-school and out-of-school strategies to improve the situation. An Asset Mapping strategy revealed the range of existing and potential strategies available to a particular Eastern Cape community to raise reading levels and thereby improve learning.
- Full Text:
- Date Issued: 2014
An investigation into employee empowerment strategies for Small, Medium, and Micro Enterprises (SMMEs)
- Authors: Pandle, Nolubabalo Leeanne
- Date: 2006
- Subjects: Employee empowerment , Business enterprises , Small business -- Management , Affirmative action programs
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9344 , http://hdl.handle.net/10948/d1012138 , Employee empowerment , Business enterprises , Small business -- Management , Affirmative action programs
- Description: Employee empowerment is a strategy that small business managers can deploy to add value to the business. This strategy is aimed at cultivating the power and ability of employees in their jobs. A business is a business by people working in it though they differ in many ways their contribution to the success of the organization is very important. However, these people are not often recognized as value contributors in the success of the business and for this reason they do not intend to add value to the business and they become demotivated to do their jobs properly. People are the business storehouse of knowledge and they are central to the organization's competitive advantage. Well educated, coached, and highly motivated people are critical to the development and execution of strategies, especially in today's fast-paced market, where top management can no longer assure the business competitiveness in isolation. In the business world, almost all businesses are doing the same, small businesses should strive to do things differently, and the only way that they can achieve that uniqueness is through instilling frankness and liberty to employees so that they act as if the business also belongs to them. The reason behind this success is the strategy the business is using to get into the heart of its customers, and this strategy is “employee empowerment”. People are the business's most underutilized resource; involvement in an organization is no longer a one-way road. In today's corporate environment a manager must work towards engaging the organization forcefully enough to achieve its objectives. New knowledge-based enterprises are characterized by flat hierarchical structures and a multi-skilled workforce. Managers assume more leadership and coaching tasks and work hard to provide employees with resources and working conditions they need to accomplish the goals they have agreed to. In brief, managers work for their staff, and not the reverse and this makes employees feel valued. Small business owners should tap into a new dimension of utilizing employee empowerment strategies in their businesses as these are proficient and are not costly. This paper investigates employee empowerment strategies that can be used by small, medium and micro enterprises (SMME's). An important reason for this investigation is that small businesses have incompetent skilled labour force due to the fact that they operate under a limited budget from which it would be difficult to get skilled workers who will demand higher salaries, as a result they need to put their energies rather on equipping and educating their employees through empowerment, which could at the end make them feel valued and part of the business. It is imperative to firstly assess the current situation of small business commitment to employee empowerment strategies; to what extent do they use employee empowerment strategies in their businesses In terms of the empirical study it was determined that small businesses were not aware of the concept of employee empowerment, but are in actual fact practicing employee empowerment strategies that have been theoretically revealed, according to the researcher’s observation, they were not aware of the impact of employee empowerment in the organization and that they can be implemented into the business. Therefore, by introducing the concept of employee empowerment and the strategies that can be used in small businesses, SMME's can enhance their services to customers, increase productivity and contribute to the welfare of employees to add value to the individual, the business and the country.
- Full Text:
- Date Issued: 2006
- Authors: Pandle, Nolubabalo Leeanne
- Date: 2006
- Subjects: Employee empowerment , Business enterprises , Small business -- Management , Affirmative action programs
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9344 , http://hdl.handle.net/10948/d1012138 , Employee empowerment , Business enterprises , Small business -- Management , Affirmative action programs
- Description: Employee empowerment is a strategy that small business managers can deploy to add value to the business. This strategy is aimed at cultivating the power and ability of employees in their jobs. A business is a business by people working in it though they differ in many ways their contribution to the success of the organization is very important. However, these people are not often recognized as value contributors in the success of the business and for this reason they do not intend to add value to the business and they become demotivated to do their jobs properly. People are the business storehouse of knowledge and they are central to the organization's competitive advantage. Well educated, coached, and highly motivated people are critical to the development and execution of strategies, especially in today's fast-paced market, where top management can no longer assure the business competitiveness in isolation. In the business world, almost all businesses are doing the same, small businesses should strive to do things differently, and the only way that they can achieve that uniqueness is through instilling frankness and liberty to employees so that they act as if the business also belongs to them. The reason behind this success is the strategy the business is using to get into the heart of its customers, and this strategy is “employee empowerment”. People are the business's most underutilized resource; involvement in an organization is no longer a one-way road. In today's corporate environment a manager must work towards engaging the organization forcefully enough to achieve its objectives. New knowledge-based enterprises are characterized by flat hierarchical structures and a multi-skilled workforce. Managers assume more leadership and coaching tasks and work hard to provide employees with resources and working conditions they need to accomplish the goals they have agreed to. In brief, managers work for their staff, and not the reverse and this makes employees feel valued. Small business owners should tap into a new dimension of utilizing employee empowerment strategies in their businesses as these are proficient and are not costly. This paper investigates employee empowerment strategies that can be used by small, medium and micro enterprises (SMME's). An important reason for this investigation is that small businesses have incompetent skilled labour force due to the fact that they operate under a limited budget from which it would be difficult to get skilled workers who will demand higher salaries, as a result they need to put their energies rather on equipping and educating their employees through empowerment, which could at the end make them feel valued and part of the business. It is imperative to firstly assess the current situation of small business commitment to employee empowerment strategies; to what extent do they use employee empowerment strategies in their businesses In terms of the empirical study it was determined that small businesses were not aware of the concept of employee empowerment, but are in actual fact practicing employee empowerment strategies that have been theoretically revealed, according to the researcher’s observation, they were not aware of the impact of employee empowerment in the organization and that they can be implemented into the business. Therefore, by introducing the concept of employee empowerment and the strategies that can be used in small businesses, SMME's can enhance their services to customers, increase productivity and contribute to the welfare of employees to add value to the individual, the business and the country.
- Full Text:
- Date Issued: 2006
The impact of multi-skilling training on the paintshop production environment and its employees at Volkswagen South Africa (VWSA)
- Authors: Bhika, Chandrika
- Date: 2002
- Subjects: Employees -- Training of , Automobile industry and trade -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10852 , http://hdl.handle.net/10948/130 , Employees -- Training of , Automobile industry and trade -- South Africa -- Eastern Cape
- Description: Global competition and rapid technological change have been the driving forces for a more flexible and competent workforce. Continuous employee training assists organisations to achieve their goals by adding value to their key resources, the human factor. The demand for a more qualified workforce becomes a strategic force in the effort to raise competitiveness. Providing, obtaining and improving the necessary skills are important in responding to a rapidly changing international economy. Life-long learning and continuous skills development are the new requirements imposed by our knowledgeintensive society. The overall purpose of the research was to determine the impact of multi-skilling training (MST) on the paintshop production environment and its employees at Volkswagen South Africa (VWSA). The objectives of this research were to: Identify the elements of multi-skilling training and guidelines for its development and implementation; Critically evaluate the current system; Determine the impact of multi-skilling training on the production environment in the paint shop at VWSA The research methodology for this study comprised the following steps: Firstly, the development and implementation of MST at Volkswagen South Africa was assessed. The elements of MST and its impact on production and the employee worldwide were determined through the literature study. Secondly, the limitations of the current MST system used in the paintshop at Volkswagen South Africa were assessed in an empirical study, which involved completing of questionnaires. The empirical study proved that the current MST system employed in the paintshop at Volkswagen South Africa had assisted in improving production, and increasing the employees’ morale. The final step of this study entailed the formulation of recommendations, which are as follows: · Sufficient time should be allocated for practical training. · Frequent job rotation must be implement ed. · Advanced MST must be implemented after completion of Level Four. · MST should be presented in English, Afrikaans and Xhosa.
- Full Text:
- Date Issued: 2002
- Authors: Bhika, Chandrika
- Date: 2002
- Subjects: Employees -- Training of , Automobile industry and trade -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10852 , http://hdl.handle.net/10948/130 , Employees -- Training of , Automobile industry and trade -- South Africa -- Eastern Cape
- Description: Global competition and rapid technological change have been the driving forces for a more flexible and competent workforce. Continuous employee training assists organisations to achieve their goals by adding value to their key resources, the human factor. The demand for a more qualified workforce becomes a strategic force in the effort to raise competitiveness. Providing, obtaining and improving the necessary skills are important in responding to a rapidly changing international economy. Life-long learning and continuous skills development are the new requirements imposed by our knowledgeintensive society. The overall purpose of the research was to determine the impact of multi-skilling training (MST) on the paintshop production environment and its employees at Volkswagen South Africa (VWSA). The objectives of this research were to: Identify the elements of multi-skilling training and guidelines for its development and implementation; Critically evaluate the current system; Determine the impact of multi-skilling training on the production environment in the paint shop at VWSA The research methodology for this study comprised the following steps: Firstly, the development and implementation of MST at Volkswagen South Africa was assessed. The elements of MST and its impact on production and the employee worldwide were determined through the literature study. Secondly, the limitations of the current MST system used in the paintshop at Volkswagen South Africa were assessed in an empirical study, which involved completing of questionnaires. The empirical study proved that the current MST system employed in the paintshop at Volkswagen South Africa had assisted in improving production, and increasing the employees’ morale. The final step of this study entailed the formulation of recommendations, which are as follows: · Sufficient time should be allocated for practical training. · Frequent job rotation must be implement ed. · Advanced MST must be implemented after completion of Level Four. · MST should be presented in English, Afrikaans and Xhosa.
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- Date Issued: 2002
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