Experiences of police officers interacting with mentally ill persons in a rural town in the Eastern Cape Province
- Authors: Mjali, Ntombekhaya Mildred
- Date: 2018
- Subjects: Mentally ill -- Care , Mentally ill offenders -- South Africa -- Eastern Cape Offenses against the person -- South Africa -- Eastern Cape Mentally ill -- Commitment and detention -- South Africa
- Language: English
- Type: Thesis , Masters , MCur
- Identifier: http://hdl.handle.net/10948/32120 , vital:31964
- Description: The researcher worked as a psychiatric nurse in a psychiatric hospitalin Chris Hani District Municipality and observed when police officers brought mentally ill persons for admission. The mentally ill persons were dealt with harshly and in a degrading manner which raised concerns. It would seem as if police officers did not take into consideration that they were dealing with innocent individuals who were mentally ill. Therefore the researcher sought to explore how police officers experienced interacting with mentally ill persons during their everyday duties. The aim of the study was to explore and describe the experiences of police officers interacting with mentally ill persons in a rural town in the Chris Hani District Municipality. The study utilised a qualitative, explorative, descriptive and contextual design. The research population consisted of police officers working in a Community Service Centre in a rural town who regularly came into contact with mentally ill persons in the course of their duties. Purposive sampling was utilised to select participants.Data was collected by doing in-depth, semi-structured interviews with an interview guide until data saturation was reached. Data analysis was done using Tesch’s method of content analysis. Three themes with subthemes were identified and described. A literature control was done to compare the findings with current literature. Trustworthiness was ensured using Guba’s Model of trustworthiness. A high ethical standard was ensured throughout the research process. Police officers had regular contact with the mentally ill, usually when they were called out to a community venue where they had to intervene between an aggressive mentally ill person and the community. This gave them a skewed view of mental illness which they always associated with aggression. Police officers found it difficult to communicate with both the mentally ill person and his/her family. They stated that they did not know how to manage aggressive individuals who were not criminals. Police officers also related that they themselves felt vulnerable, they became very angry with the families and the mentally ill persons and feared that they will be harmed. They also expressed empathy with mentally ill persons. Recommendations were made that police officers should be trained on what their responsibilities were related to the mentally ill person they encounter. To equip them better to deal with the mentally ill, they should also receive training in effective communication and the management of aggression.
- Full Text:
- Date Issued: 2018
- Authors: Mjali, Ntombekhaya Mildred
- Date: 2018
- Subjects: Mentally ill -- Care , Mentally ill offenders -- South Africa -- Eastern Cape Offenses against the person -- South Africa -- Eastern Cape Mentally ill -- Commitment and detention -- South Africa
- Language: English
- Type: Thesis , Masters , MCur
- Identifier: http://hdl.handle.net/10948/32120 , vital:31964
- Description: The researcher worked as a psychiatric nurse in a psychiatric hospitalin Chris Hani District Municipality and observed when police officers brought mentally ill persons for admission. The mentally ill persons were dealt with harshly and in a degrading manner which raised concerns. It would seem as if police officers did not take into consideration that they were dealing with innocent individuals who were mentally ill. Therefore the researcher sought to explore how police officers experienced interacting with mentally ill persons during their everyday duties. The aim of the study was to explore and describe the experiences of police officers interacting with mentally ill persons in a rural town in the Chris Hani District Municipality. The study utilised a qualitative, explorative, descriptive and contextual design. The research population consisted of police officers working in a Community Service Centre in a rural town who regularly came into contact with mentally ill persons in the course of their duties. Purposive sampling was utilised to select participants.Data was collected by doing in-depth, semi-structured interviews with an interview guide until data saturation was reached. Data analysis was done using Tesch’s method of content analysis. Three themes with subthemes were identified and described. A literature control was done to compare the findings with current literature. Trustworthiness was ensured using Guba’s Model of trustworthiness. A high ethical standard was ensured throughout the research process. Police officers had regular contact with the mentally ill, usually when they were called out to a community venue where they had to intervene between an aggressive mentally ill person and the community. This gave them a skewed view of mental illness which they always associated with aggression. Police officers found it difficult to communicate with both the mentally ill person and his/her family. They stated that they did not know how to manage aggressive individuals who were not criminals. Police officers also related that they themselves felt vulnerable, they became very angry with the families and the mentally ill persons and feared that they will be harmed. They also expressed empathy with mentally ill persons. Recommendations were made that police officers should be trained on what their responsibilities were related to the mentally ill person they encounter. To equip them better to deal with the mentally ill, they should also receive training in effective communication and the management of aggression.
- Full Text:
- Date Issued: 2018
Mediation practice : perceptions of practitioners from the African insider mediators platform
- Authors: Smith, Richard
- Date: 2013
- Subjects: Mediation , Mediators (Persons) , Social conflict
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: vital:8353 , http://hdl.handle.net/10948/d1020909
- Description: In African countries emerging from periods of violent crisis a layer of civil society practitioners and peacebuilders appear to play a critical role in mediating the inevitable disputes and tensions that arise. This treatise focuses on a sample of these mediating practitioners who perceive themselves in a variety of different ways, as peacebuilders, as conflict managers, as conflict resolution practitioners and as conflict transformation practitioners. The practitioners who participated in this study work at multiple levels to support the mediative processes that are needed in contexts of crisis and transition. They form part of a wider group of practitioners who have taken the initiative to organise insider mediators into a learning community of practitioners, under the auspices of the African Insider Mediators Platform (AIMP). This platform provides scholars with a useful research opportunity. The overall aim of this study is to explore the relationship between conflict transformation theory and the establishment of the AIMP as perceived by AIMP practitioners. It captures the perceptions that mediators have of the nature of the conflicts in which they are engaged and the influence of theoretical approaches on their practice. The treatise focuses on the perceptions of selected mediation practitioners associated with the AIMP. It draws out the conceptual lenses that are used to inform perceptions of effective mediation practice and that connect the perceptions of practitioners with the concepts contained within the conflict transformation theory. In so doing it describes the perceptions of practitioners and discusses the extent to which these perceptions resonate or deviate from theoretical conceptualisations of conflict in Africa and the theoretical frameworks that outline what constitutes an effective mediative response to this conflict. The insights into effectiveness that emerge from this approach are outlined in the treatise, drawing from background research that has informed the formation of the AIMP as well as from interviews carried out with selected mediation practitioners. The research findings suggest that there are several perceived connections between the theoretical underpinnings of conflict transformation approaches and the practice of the insider mediators involved in this study. The discussion of the data puts forward the proposition that the conceptual perceptions of the insider mediators involved in the study, in their description of elements of mediation practice and the nature of conflict, resonate strongly with the theories associated with conflict transformation thinking. In addition several additional theoretical influences appear to have been incorporated into an overall approach to discrete and collaborative mediation efforts that reinforce a strong connection between conflict transformation thinking and the practice of insider mediators. These relational connections between theory and practice are outlined in some detail in the description of the study that follows.
- Full Text:
- Date Issued: 2013
- Authors: Smith, Richard
- Date: 2013
- Subjects: Mediation , Mediators (Persons) , Social conflict
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: vital:8353 , http://hdl.handle.net/10948/d1020909
- Description: In African countries emerging from periods of violent crisis a layer of civil society practitioners and peacebuilders appear to play a critical role in mediating the inevitable disputes and tensions that arise. This treatise focuses on a sample of these mediating practitioners who perceive themselves in a variety of different ways, as peacebuilders, as conflict managers, as conflict resolution practitioners and as conflict transformation practitioners. The practitioners who participated in this study work at multiple levels to support the mediative processes that are needed in contexts of crisis and transition. They form part of a wider group of practitioners who have taken the initiative to organise insider mediators into a learning community of practitioners, under the auspices of the African Insider Mediators Platform (AIMP). This platform provides scholars with a useful research opportunity. The overall aim of this study is to explore the relationship between conflict transformation theory and the establishment of the AIMP as perceived by AIMP practitioners. It captures the perceptions that mediators have of the nature of the conflicts in which they are engaged and the influence of theoretical approaches on their practice. The treatise focuses on the perceptions of selected mediation practitioners associated with the AIMP. It draws out the conceptual lenses that are used to inform perceptions of effective mediation practice and that connect the perceptions of practitioners with the concepts contained within the conflict transformation theory. In so doing it describes the perceptions of practitioners and discusses the extent to which these perceptions resonate or deviate from theoretical conceptualisations of conflict in Africa and the theoretical frameworks that outline what constitutes an effective mediative response to this conflict. The insights into effectiveness that emerge from this approach are outlined in the treatise, drawing from background research that has informed the formation of the AIMP as well as from interviews carried out with selected mediation practitioners. The research findings suggest that there are several perceived connections between the theoretical underpinnings of conflict transformation approaches and the practice of the insider mediators involved in this study. The discussion of the data puts forward the proposition that the conceptual perceptions of the insider mediators involved in the study, in their description of elements of mediation practice and the nature of conflict, resonate strongly with the theories associated with conflict transformation thinking. In addition several additional theoretical influences appear to have been incorporated into an overall approach to discrete and collaborative mediation efforts that reinforce a strong connection between conflict transformation thinking and the practice of insider mediators. These relational connections between theory and practice are outlined in some detail in the description of the study that follows.
- Full Text:
- Date Issued: 2013
Promoting leadership effectiveness in the public hospitals: a case study at Uitenhage provincial hospital
- Authors: Hoffman, Nyameka
- Date: 2013
- Subjects: Leadership , Hospitals -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8911
- Description: Effective leadership is essential for the achievement of any organisational success. The need for strong leadership and increased diversity is a prominent issue in today’s health service workforce. Effective leadership involves influencing others towards achieving the goals of the organisation. Leadership is the central ingredient necessary for progress as well as for the development and survival of organisations, especially in a changing environment such as is evident in South Africa. This study was undertaken to explore and describe the views of health professionals with respect to factors that promote or influence leadership effectiveness in public hospitals, with specific reference to Uitenhage Provincial Hospital. The research design of this study was a quantitative, explorative, descriptive survey. Interviews were conducted to explore and describe the views and perceptions of healthcare professionals (clinical and nonclinical), and the management of the Uitenhage Provincial Hospital, regarding leadership effectiveness in a public hospital. Firstly, a literature study was conducted on healthcare leadership generally and to identify various leadership approaches and factors that influence leadership effectiveness. More emphasis was put on the current and the most recent approaches to leadership. Secondly, an empirical study was conducted to gain the views and ideas of health professionals regarding leadership effectiveness in the institution. Lastly, the results of the empirical study were evaluated, conclusions were drawn and recommendations were made, based on the information obtained from both the literature study and the empirical study.
- Full Text:
- Date Issued: 2013
- Authors: Hoffman, Nyameka
- Date: 2013
- Subjects: Leadership , Hospitals -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8911
- Description: Effective leadership is essential for the achievement of any organisational success. The need for strong leadership and increased diversity is a prominent issue in today’s health service workforce. Effective leadership involves influencing others towards achieving the goals of the organisation. Leadership is the central ingredient necessary for progress as well as for the development and survival of organisations, especially in a changing environment such as is evident in South Africa. This study was undertaken to explore and describe the views of health professionals with respect to factors that promote or influence leadership effectiveness in public hospitals, with specific reference to Uitenhage Provincial Hospital. The research design of this study was a quantitative, explorative, descriptive survey. Interviews were conducted to explore and describe the views and perceptions of healthcare professionals (clinical and nonclinical), and the management of the Uitenhage Provincial Hospital, regarding leadership effectiveness in a public hospital. Firstly, a literature study was conducted on healthcare leadership generally and to identify various leadership approaches and factors that influence leadership effectiveness. More emphasis was put on the current and the most recent approaches to leadership. Secondly, an empirical study was conducted to gain the views and ideas of health professionals regarding leadership effectiveness in the institution. Lastly, the results of the empirical study were evaluated, conclusions were drawn and recommendations were made, based on the information obtained from both the literature study and the empirical study.
- Full Text:
- Date Issued: 2013
Sustainable harvesting of wild populations of Cyclopia intermedia in Kouga, Eastern Cape, South Africa
- Authors: Barnardo, Nadia
- Date: 2013
- Subjects: Wild plants, Edible -- South Africa -- Eastern Cape , Rooibos tea industry -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:10639 , http://hdl.handle.net/10948/d1020195
- Description: Cyclopia intermedia E. Mey is harvested from the wild to produce honeybush tea. The presence of a lignotuber and its slow growth seems to hinder the cultivation of this species and wild harvesting is likely to continue. Species distribution modelling indicated that C. intermedia has a climate envelope that spans from the Eastern Cape to the Western Cape along the Cape Fold mountains. This regional distribution is threatened under future climate change scenarios with a range loss and shift identified for climate conditions predicted for 2050. More specifically, its niche was identified as south-facing slopes with sandy to loamy sand soils and water holding capacity that is higher than the surrounding areas. Some keystone Fynbos species were found to share this niche: Leucadendron salignum, Leucospermum cuneiforme, Protea neriifolia, Protea repens, Elegia filacea and Rhodocoma fruticosa. Cyclopia intermedia grows throughout the summer with flowering buds developing in autumn. These enlarge during winter with the flowers opening in early spring. Pods develop in November and seed set occurs during December. Harvesting plants increases their fecundity with cut plants producing more than twice the number of pods and seeds compared to their non-harvested counterparts. This is because resprouting plants produce more flowering stems than uncut plants. Controlled harvesting or localised short-cycle burning could be considered as a management option to improve fecundity of declining Cyclopia intermedia populations in protected areas. C. intermedia harvesting could occur every third year and stem colour was identified as a measure of harvest maturity. Where at least 30 percent of the population has orange (RHS colour 163A) stems the population is suitable for harvesting.
- Full Text:
- Date Issued: 2013
- Authors: Barnardo, Nadia
- Date: 2013
- Subjects: Wild plants, Edible -- South Africa -- Eastern Cape , Rooibos tea industry -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:10639 , http://hdl.handle.net/10948/d1020195
- Description: Cyclopia intermedia E. Mey is harvested from the wild to produce honeybush tea. The presence of a lignotuber and its slow growth seems to hinder the cultivation of this species and wild harvesting is likely to continue. Species distribution modelling indicated that C. intermedia has a climate envelope that spans from the Eastern Cape to the Western Cape along the Cape Fold mountains. This regional distribution is threatened under future climate change scenarios with a range loss and shift identified for climate conditions predicted for 2050. More specifically, its niche was identified as south-facing slopes with sandy to loamy sand soils and water holding capacity that is higher than the surrounding areas. Some keystone Fynbos species were found to share this niche: Leucadendron salignum, Leucospermum cuneiforme, Protea neriifolia, Protea repens, Elegia filacea and Rhodocoma fruticosa. Cyclopia intermedia grows throughout the summer with flowering buds developing in autumn. These enlarge during winter with the flowers opening in early spring. Pods develop in November and seed set occurs during December. Harvesting plants increases their fecundity with cut plants producing more than twice the number of pods and seeds compared to their non-harvested counterparts. This is because resprouting plants produce more flowering stems than uncut plants. Controlled harvesting or localised short-cycle burning could be considered as a management option to improve fecundity of declining Cyclopia intermedia populations in protected areas. C. intermedia harvesting could occur every third year and stem colour was identified as a measure of harvest maturity. Where at least 30 percent of the population has orange (RHS colour 163A) stems the population is suitable for harvesting.
- Full Text:
- Date Issued: 2013
Improving service quality and operations at a South African private healthcare clinic through the implimentation of lean principles
- Authors: Theunissen, Dirkie Petra
- Date: 2012
- Subjects: Hospital care -- South Africa -- Quality control , Hospital care -- South Africa -- Cost effectiveness
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8882 , http://hdl.handle.net/10948/d1020654
- Description: Although open to debate, it is something of an undisputed fact and has been since the days of Florence Nightingale, that hospital management is frustrated with recurring problems - many of them due to broken processes. Hospitals are places of phenomenal healing and heroic care. However, as with any human-led endeavour, there are problems. (Grunden (2009)) A first time use of the word ‘lean’ generally begs some explaination as it is not a commonly used word. The simplest way to explain the word is by way of the introduction of the concept known as ‘lean management’. Lean management is a methodology which allows hospitals to advance the quality of patient care by reducing errors and waiting times. Lean is a system of reinforcement of hospital business for the long term thereby reducing costs and risk. Kanban (2009) states that lean is a toolset; a management system and a viewpoint that can change the way hospitals are structured and managed. Lean helps managers to comprehend and identify broken systems and to improve these in small parts, while employees aid in finding solutions for broken systems. This proposal analyses the effect lean tools have had within Arwyp Medical Centre in Kempton Park, South Africa.
- Full Text:
- Date Issued: 2012
- Authors: Theunissen, Dirkie Petra
- Date: 2012
- Subjects: Hospital care -- South Africa -- Quality control , Hospital care -- South Africa -- Cost effectiveness
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8882 , http://hdl.handle.net/10948/d1020654
- Description: Although open to debate, it is something of an undisputed fact and has been since the days of Florence Nightingale, that hospital management is frustrated with recurring problems - many of them due to broken processes. Hospitals are places of phenomenal healing and heroic care. However, as with any human-led endeavour, there are problems. (Grunden (2009)) A first time use of the word ‘lean’ generally begs some explaination as it is not a commonly used word. The simplest way to explain the word is by way of the introduction of the concept known as ‘lean management’. Lean management is a methodology which allows hospitals to advance the quality of patient care by reducing errors and waiting times. Lean is a system of reinforcement of hospital business for the long term thereby reducing costs and risk. Kanban (2009) states that lean is a toolset; a management system and a viewpoint that can change the way hospitals are structured and managed. Lean helps managers to comprehend and identify broken systems and to improve these in small parts, while employees aid in finding solutions for broken systems. This proposal analyses the effect lean tools have had within Arwyp Medical Centre in Kempton Park, South Africa.
- Full Text:
- Date Issued: 2012
A study of how a customer relationship management programme can assist SAB Miller improve customer service to off-trade retailers in the Nelson Mandela Metropole
- Authors: Dias, Ricardo
- Date: 2004
- Subjects: Customer relations -- Management , South African Breweries Ltd. Customer services , Liquor industry -- South Africa -- Nelson Mandela Metropolitan Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10883 , http://hdl.handle.net/10948/183 , Customer relations -- Management , South African Breweries Ltd. Customer services , Liquor industry -- South Africa -- Nelson Mandela Metropolitan Municipality
- Description: A customer relationship management programme is a management tool that enables organisations to identify, satisfy and retain customers profitably by leveraging information technology. In addition to this the programme also links all the functional business units of the organisation together to operate as a single cohesive unit. This paper investigates whether or not SAB Miller should utilise a customer relationship management programme to provide off-trade retailers with world-class customer service. An important reason for this investigation is that the local beer market has experienced declining growth over the past few years. Furthermore SAB Miller which has had a monopoly in the South African beer market now faces increased competition in the premium segment of the beer market, which is experiencing growth and has good margins. In order to determine whether or not SAB Miller should institute a customer relationship management programme, a theoretical and empirical investigation was undertaken. The theoretical investigation provided a background to what components make up a customer relationship management programme and how these components are used to develop a customer relationship management strategic framework. Due to customer relationship management programmes not operating in isolation, the various key functions that support a customer relationship management programme were also introduced. Both the advantages and disadvantages of using such a programme were also introduced. The information technology aspects of the customer relationship management programme were also investigated. In terms of the empirical study it was determined that SAB Miller is not currently using a customer relationship management programme. The company, however, does make use of a tailored service package to segment their customers, to determine call frequencies by representatives, the financial needs of customers and what level of service to provide to customers. However, after conducting personal interviews with a sample of off-trade retailers in the Nelson Mandela Metropolitan Municipality, it was determined that SAB Miller and Namibian Breweries Ltd (Brandhouse) provided very similar levels of service in terms of key functions supported by a customer relationship management programme. Therefore, by introducing a customer relationship management programme, SAB Miller could enhance their service levels and profitability to off-trade retailers in the Nelson Mandela Metropolitan Municipality.
- Full Text:
- Date Issued: 2004
- Authors: Dias, Ricardo
- Date: 2004
- Subjects: Customer relations -- Management , South African Breweries Ltd. Customer services , Liquor industry -- South Africa -- Nelson Mandela Metropolitan Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10883 , http://hdl.handle.net/10948/183 , Customer relations -- Management , South African Breweries Ltd. Customer services , Liquor industry -- South Africa -- Nelson Mandela Metropolitan Municipality
- Description: A customer relationship management programme is a management tool that enables organisations to identify, satisfy and retain customers profitably by leveraging information technology. In addition to this the programme also links all the functional business units of the organisation together to operate as a single cohesive unit. This paper investigates whether or not SAB Miller should utilise a customer relationship management programme to provide off-trade retailers with world-class customer service. An important reason for this investigation is that the local beer market has experienced declining growth over the past few years. Furthermore SAB Miller which has had a monopoly in the South African beer market now faces increased competition in the premium segment of the beer market, which is experiencing growth and has good margins. In order to determine whether or not SAB Miller should institute a customer relationship management programme, a theoretical and empirical investigation was undertaken. The theoretical investigation provided a background to what components make up a customer relationship management programme and how these components are used to develop a customer relationship management strategic framework. Due to customer relationship management programmes not operating in isolation, the various key functions that support a customer relationship management programme were also introduced. Both the advantages and disadvantages of using such a programme were also introduced. The information technology aspects of the customer relationship management programme were also investigated. In terms of the empirical study it was determined that SAB Miller is not currently using a customer relationship management programme. The company, however, does make use of a tailored service package to segment their customers, to determine call frequencies by representatives, the financial needs of customers and what level of service to provide to customers. However, after conducting personal interviews with a sample of off-trade retailers in the Nelson Mandela Metropolitan Municipality, it was determined that SAB Miller and Namibian Breweries Ltd (Brandhouse) provided very similar levels of service in terms of key functions supported by a customer relationship management programme. Therefore, by introducing a customer relationship management programme, SAB Miller could enhance their service levels and profitability to off-trade retailers in the Nelson Mandela Metropolitan Municipality.
- Full Text:
- Date Issued: 2004
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