The quality of tertiary healthcare in the Port Elizabeth - Eastern Cape province hospital complex
- Authors: Aroyewun, Nurudeen
- Date: 2020
- Subjects: SERVQUAL (Service quality framework)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47515 , vital:40115
- Description: The goal of this study was to carry out a comprehensive assessment of the quality of healthcare in the Port Elizabeth Hospital Complex in the province of the Eastern Cape in South Africa. The assessment was made on the basis of the perceptions of patients of the features of the hospital and the services which it provides to patients. A quantitative research design was adopted to conduct the study. The data was derived from a questionnaire which the research assistants administered to patients in a number of surgical clinics in the hospital. Across-sectional sample of 350 patients, who were making their first follow-up visits after having previously been admitted to the hospital to undergo surgical procedures, was obtained by making use of convenience sampling. The researcher made use of the modified SERVQUAL scale for hospital services in order to measure the extent to which the participants agreed with statements pertaining to five specific dimensions of the quality of service, namely, tangibles, reliability, responsiveness, assurance, and empathy. The overall gap score was negative (-0.52), which indicates that the respondents perceived that the quality of healthcare which the hospital provided was unsatisfactory. Although the gap scores for each of five of the dimensions of quality were negative, the two dimensions whose gap scores reflected the highest levels of dissatisfaction were reliability (-0.66) and responsiveness (-0.63). The findings of this study could assist the Department of Health of the Eastern Cape Provincial Government to appreciate the perceptions of the public of the quality of healthcare which the Port Elizabeth Hospital Complex provides to patients. The recommendations which are made on the basis of the findings of this study could assist policymakers and members of the senior management of the hospital complex to formulate policies which result in substantial improvements in the quality of healthcare in the hospital complex. Further research is still needed to identify the factors which adversely affect the performance of the staff of the hospital and limit their ability to provide satisfactory healthcare consistently to patients.
- Full Text:
- Date Issued: 2020
- Authors: Aroyewun, Nurudeen
- Date: 2020
- Subjects: SERVQUAL (Service quality framework)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47515 , vital:40115
- Description: The goal of this study was to carry out a comprehensive assessment of the quality of healthcare in the Port Elizabeth Hospital Complex in the province of the Eastern Cape in South Africa. The assessment was made on the basis of the perceptions of patients of the features of the hospital and the services which it provides to patients. A quantitative research design was adopted to conduct the study. The data was derived from a questionnaire which the research assistants administered to patients in a number of surgical clinics in the hospital. Across-sectional sample of 350 patients, who were making their first follow-up visits after having previously been admitted to the hospital to undergo surgical procedures, was obtained by making use of convenience sampling. The researcher made use of the modified SERVQUAL scale for hospital services in order to measure the extent to which the participants agreed with statements pertaining to five specific dimensions of the quality of service, namely, tangibles, reliability, responsiveness, assurance, and empathy. The overall gap score was negative (-0.52), which indicates that the respondents perceived that the quality of healthcare which the hospital provided was unsatisfactory. Although the gap scores for each of five of the dimensions of quality were negative, the two dimensions whose gap scores reflected the highest levels of dissatisfaction were reliability (-0.66) and responsiveness (-0.63). The findings of this study could assist the Department of Health of the Eastern Cape Provincial Government to appreciate the perceptions of the public of the quality of healthcare which the Port Elizabeth Hospital Complex provides to patients. The recommendations which are made on the basis of the findings of this study could assist policymakers and members of the senior management of the hospital complex to formulate policies which result in substantial improvements in the quality of healthcare in the hospital complex. Further research is still needed to identify the factors which adversely affect the performance of the staff of the hospital and limit their ability to provide satisfactory healthcare consistently to patients.
- Full Text:
- Date Issued: 2020
Experiences of mothers attending well-baby clinics in the Buffalo City Metro Health District regarding exclusive breastfeeding
- Authors: Joseph, Valerie Jennifer
- Date: 2018
- Subjects: Breastfeeding -- South Africa -- Buffalo City Municipality , Infants -- Nutrition Mothers -- South Africa -- Buffalo City Municipality
- Language: English
- Type: Thesis , Masters , MCur
- Identifier: http://hdl.handle.net/10948/30517 , vital:30956
- Description: The researcher observed that exclusive breastfeeding amongst women for the first six months of a baby’s life is very low. The researcher therefore undertook this study to explore and describe the experiences of mothers attending well babies clinics in the Buffalo City Metro Health District regarding exclusive breastfeeding. A qualitative, explorative, descriptive and contextual research design was used to conduct this research. The research population included mothers that visited the postnatal clinics and were exclusively breastfeeding their babies for the six weeks and more. Purposive sampling was used to select the research participants. The data was collected using in-depth one-on-one interviews and all interviews were recorded using a voice recorder. The data analysis was done using Tesch’s method to make sense out of the text and data. A pilot study was conducted before undertaking the actual research using the same methods and design as those in the main study. Strategies were implemented throughout the study to ensure trustworthiness and adherence to ethical principles. Three themes and fourteen sub-themes emerged from the data analysis. The three main themes that emerged highlighted challenges experienced by mothers who exclusively breastfeed their babies as well as the positive experiences that they experienced. The participants also made some suggestions with regard to how exclusive breastfeeding could be enhanced among mothers who have babies. Based on the research findings, several recommendations were made, including the involvement of the private sector and Non-Profit organizations in order to improve the exclusive breastfeeding rate.
- Full Text:
- Date Issued: 2018
- Authors: Joseph, Valerie Jennifer
- Date: 2018
- Subjects: Breastfeeding -- South Africa -- Buffalo City Municipality , Infants -- Nutrition Mothers -- South Africa -- Buffalo City Municipality
- Language: English
- Type: Thesis , Masters , MCur
- Identifier: http://hdl.handle.net/10948/30517 , vital:30956
- Description: The researcher observed that exclusive breastfeeding amongst women for the first six months of a baby’s life is very low. The researcher therefore undertook this study to explore and describe the experiences of mothers attending well babies clinics in the Buffalo City Metro Health District regarding exclusive breastfeeding. A qualitative, explorative, descriptive and contextual research design was used to conduct this research. The research population included mothers that visited the postnatal clinics and were exclusively breastfeeding their babies for the six weeks and more. Purposive sampling was used to select the research participants. The data was collected using in-depth one-on-one interviews and all interviews were recorded using a voice recorder. The data analysis was done using Tesch’s method to make sense out of the text and data. A pilot study was conducted before undertaking the actual research using the same methods and design as those in the main study. Strategies were implemented throughout the study to ensure trustworthiness and adherence to ethical principles. Three themes and fourteen sub-themes emerged from the data analysis. The three main themes that emerged highlighted challenges experienced by mothers who exclusively breastfeed their babies as well as the positive experiences that they experienced. The participants also made some suggestions with regard to how exclusive breastfeeding could be enhanced among mothers who have babies. Based on the research findings, several recommendations were made, including the involvement of the private sector and Non-Profit organizations in order to improve the exclusive breastfeeding rate.
- Full Text:
- Date Issued: 2018
An exploration of the effect of world politics on SADC's capacity to manage and resolve violent conflict
- Authors: Matsanga, Mavis
- Date: 2015
- Subjects: Conflict management -- Zimbabwe , Non-governmental organizations -- Zimbabwe , Humanitarian intervention -- Zimbabwe
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/6886 , vital:21157
- Description: The rise of International Non-Governmental Organisations (INGOS) in the post-Cold War era in Africa exerted pressure on conflict resolution mechanisms as governments responded to perceived and real pressure from external, mainly Western countries. INGOs are well resourced and conduct ‘humanitarian’ and other work funded by donors. The issue of funding is critical to control and legitimacy. It is also tied to achievement of intended goals. The study explores the relationships and in some cases conflict between Western NGOs in Zimbabwe and the government during the period when the latter was experiencing diplomatic estrangement with Western countries. The qualitative study seeks to establish whether INGO operations were influenced by political relations. The researcher interviewed twenty experts in NGO and governmental operations using an interview guide. Data was collected and entered into Nvivo software where it was thematically analysed. The major findings of the study are that the political strand is the main relational context that determined the relationship between the government and INGOs. INGOs were viewed as active conflict drivers mostly due to the bias towards certain political parties and being conduits of Western initiatives. Local conflict resolution mechanisms were also established to be inadequate. The study recommends that the government of Zimbabwe needs to work on maladministration and resolve differences with Western countries. Local NGOs and INGOs should not meddle in politics in order to have a trustworthy relationship with government while donor funds are more appreciated when channelled through governments.
- Full Text:
- Date Issued: 2015
- Authors: Matsanga, Mavis
- Date: 2015
- Subjects: Conflict management -- Zimbabwe , Non-governmental organizations -- Zimbabwe , Humanitarian intervention -- Zimbabwe
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/6886 , vital:21157
- Description: The rise of International Non-Governmental Organisations (INGOS) in the post-Cold War era in Africa exerted pressure on conflict resolution mechanisms as governments responded to perceived and real pressure from external, mainly Western countries. INGOs are well resourced and conduct ‘humanitarian’ and other work funded by donors. The issue of funding is critical to control and legitimacy. It is also tied to achievement of intended goals. The study explores the relationships and in some cases conflict between Western NGOs in Zimbabwe and the government during the period when the latter was experiencing diplomatic estrangement with Western countries. The qualitative study seeks to establish whether INGO operations were influenced by political relations. The researcher interviewed twenty experts in NGO and governmental operations using an interview guide. Data was collected and entered into Nvivo software where it was thematically analysed. The major findings of the study are that the political strand is the main relational context that determined the relationship between the government and INGOs. INGOs were viewed as active conflict drivers mostly due to the bias towards certain political parties and being conduits of Western initiatives. Local conflict resolution mechanisms were also established to be inadequate. The study recommends that the government of Zimbabwe needs to work on maladministration and resolve differences with Western countries. Local NGOs and INGOs should not meddle in politics in order to have a trustworthy relationship with government while donor funds are more appreciated when channelled through governments.
- Full Text:
- Date Issued: 2015
Membership attraction and retention strategies for the Port Elizabeth Club
- Authors: Geel, Rudolf Christiaan
- Date: 2011
- Subjects: Organizational change -- South Africa -- Port Elizabeth -- Management , Organizational change -- Social aspects -- South Africa -- Port Elizabeth , Strategic planning -- South Africa -- Port Elizabeth , Clubs -- South Africa -- Port Elizabeth , Success in business -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8587 , http://hdl.handle.net/10948/1643 , Organizational change -- South Africa -- Port Elizabeth -- Management , Organizational change -- Social aspects -- South Africa -- Port Elizabeth , Strategic planning -- South Africa -- Port Elizabeth , Clubs -- South Africa -- Port Elizabeth , Success in business -- South Africa -- Port Elizabeth
- Description: Human beings have been gathering with other human beings for any and all reasons. These gatherings have occurred since biblical times. The Roman baths were the first gatherings that can be classified as clubs. In contemporary terms, humans gather in small numbers for a coffee with friends at a coffee restaurant, they gather in the thousands to show their dejection of wage offerings and they gather in the millions to support a sports jersey. The common factor in all of these gatherings is that they do it because of one shared goal, one shared vision. The places where people with the same interests gather, called clubs and organisations, have been around for many years. They fulfil some of the very basic human needs as well as some of the most intricate human wants. Ensuring that clubs or organisations remain in our social fibre for many years to come is in the best interest of all of their stakeholders. These clubs or organisations need to adjust to the times of present and adjust the offering they make to the members as the needs of the members change over time. It is this premise that led the researcher to The Port Elizabeth Club. This social club is struggling with dwindling membership numbers and the development of a membership strategy that will increase its membership numbers and the benefits that are offered to them. The secondary literature study conducted revealed many benefits and strategies that clubs currently use or that they could use to improve their membership brand. It further showed the different approaches, of the different clubs, to attracting and retaining the members they wanted. These benefits and strategies formed the basis iv of the primary study that was conducted by the researcher and were the main constructs in the study. The primary study was in the form of questionnaires and these were given to the target market of The Port Elizabeth Club as well as The Port Elizabeth Club members themselves. The primary study revealed that many of the benefits and strategies found in the literature can be used by The Port Elizabeth Club to improve their membership offering. The literature also stated this type of study, a questionnaire or survey, should be done on a regular basis by The Port Elizabeth Club to ensure that it is on track with its members’ needs and wants. The literature revealed that many club members feel that the value that is offered by clubs are diminishing and this results in the loss of members and disinterest from prospective members. It is for this reason that the research study conducted is important to The Port Elizabeth Club and shows that they should focus on the value they offer to their members and continue to improve this value offering. The research study concludes with a detailed description of benefits that The Port Elizabeth Club could implement for its members as well as strategies that will assist it in attracting new members and retaining its current members.
- Full Text:
- Date Issued: 2011
- Authors: Geel, Rudolf Christiaan
- Date: 2011
- Subjects: Organizational change -- South Africa -- Port Elizabeth -- Management , Organizational change -- Social aspects -- South Africa -- Port Elizabeth , Strategic planning -- South Africa -- Port Elizabeth , Clubs -- South Africa -- Port Elizabeth , Success in business -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8587 , http://hdl.handle.net/10948/1643 , Organizational change -- South Africa -- Port Elizabeth -- Management , Organizational change -- Social aspects -- South Africa -- Port Elizabeth , Strategic planning -- South Africa -- Port Elizabeth , Clubs -- South Africa -- Port Elizabeth , Success in business -- South Africa -- Port Elizabeth
- Description: Human beings have been gathering with other human beings for any and all reasons. These gatherings have occurred since biblical times. The Roman baths were the first gatherings that can be classified as clubs. In contemporary terms, humans gather in small numbers for a coffee with friends at a coffee restaurant, they gather in the thousands to show their dejection of wage offerings and they gather in the millions to support a sports jersey. The common factor in all of these gatherings is that they do it because of one shared goal, one shared vision. The places where people with the same interests gather, called clubs and organisations, have been around for many years. They fulfil some of the very basic human needs as well as some of the most intricate human wants. Ensuring that clubs or organisations remain in our social fibre for many years to come is in the best interest of all of their stakeholders. These clubs or organisations need to adjust to the times of present and adjust the offering they make to the members as the needs of the members change over time. It is this premise that led the researcher to The Port Elizabeth Club. This social club is struggling with dwindling membership numbers and the development of a membership strategy that will increase its membership numbers and the benefits that are offered to them. The secondary literature study conducted revealed many benefits and strategies that clubs currently use or that they could use to improve their membership brand. It further showed the different approaches, of the different clubs, to attracting and retaining the members they wanted. These benefits and strategies formed the basis iv of the primary study that was conducted by the researcher and were the main constructs in the study. The primary study was in the form of questionnaires and these were given to the target market of The Port Elizabeth Club as well as The Port Elizabeth Club members themselves. The primary study revealed that many of the benefits and strategies found in the literature can be used by The Port Elizabeth Club to improve their membership offering. The literature also stated this type of study, a questionnaire or survey, should be done on a regular basis by The Port Elizabeth Club to ensure that it is on track with its members’ needs and wants. The literature revealed that many club members feel that the value that is offered by clubs are diminishing and this results in the loss of members and disinterest from prospective members. It is for this reason that the research study conducted is important to The Port Elizabeth Club and shows that they should focus on the value they offer to their members and continue to improve this value offering. The research study concludes with a detailed description of benefits that The Port Elizabeth Club could implement for its members as well as strategies that will assist it in attracting new members and retaining its current members.
- Full Text:
- Date Issued: 2011
An investigation to establish whether the implementation of a structured total quality management system would add value to the South African Brewery, East London depot
- Authors: Herman, Dane
- Date: 2004
- Subjects: Total quality management , Brewing industry -- South Africa -- East London -- Quality control , Benchmarking (Management)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10866 , http://hdl.handle.net/10948/254 , Total quality management , Brewing industry -- South Africa -- East London -- Quality control , Benchmarking (Management)
- Description: No matter how receptive or unreceptive an individual or a company is to the arrival of the age of technology, this phenomenon of change cannot be overlooked in the competitive global village. Companies must respond and change if they wish to survive into the next century. The results and testing of the hypotheses in chapters four and five clearly indicate that there is a need for a structured Total Quality Management (TQM) system in the East London Depot, of South African Breweries (SAB). The vision of the company states that they aim to be the “benchmark of South African industry and the brewing world”. The mission of the company states that they wish to provide their consumers with the finest quality malt beverages, brewed and marketed by world - class people in a socially responsible and innovative manner. Two of the core values of the company are: • Customer service and consumer focus • Innovation and quality (http://Beernet) Taking the afore mentioned as a guide line, it is evident that although there is a need for a structured TQM system at the East London Depot, there are key focus areas to concentrate on for the program to be successful. The main focus area will be to change the perception of the staff with regards to doing things right the first time. Customer service is very important and should be understood by all. A competent person should be tasked with the implementation of the system. This person should then manage the system and ensure that the staff training and maintenance of documented procedures are adhered to. A TQM committee must also be established in order to perform the necessary audits. As mentioned in chapter one, the aim of the depot management is to improve on it’s current national ranking. A structured TQM program will make a huge contribution towards achieving the desired result. This will result in better results and achievement of goals. With this in mind this paper aims to investigate the feasibility of establishing a T Q M system at the East London Depot of SAB.
- Full Text:
- Date Issued: 2004
- Authors: Herman, Dane
- Date: 2004
- Subjects: Total quality management , Brewing industry -- South Africa -- East London -- Quality control , Benchmarking (Management)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10866 , http://hdl.handle.net/10948/254 , Total quality management , Brewing industry -- South Africa -- East London -- Quality control , Benchmarking (Management)
- Description: No matter how receptive or unreceptive an individual or a company is to the arrival of the age of technology, this phenomenon of change cannot be overlooked in the competitive global village. Companies must respond and change if they wish to survive into the next century. The results and testing of the hypotheses in chapters four and five clearly indicate that there is a need for a structured Total Quality Management (TQM) system in the East London Depot, of South African Breweries (SAB). The vision of the company states that they aim to be the “benchmark of South African industry and the brewing world”. The mission of the company states that they wish to provide their consumers with the finest quality malt beverages, brewed and marketed by world - class people in a socially responsible and innovative manner. Two of the core values of the company are: • Customer service and consumer focus • Innovation and quality (http://Beernet) Taking the afore mentioned as a guide line, it is evident that although there is a need for a structured TQM system at the East London Depot, there are key focus areas to concentrate on for the program to be successful. The main focus area will be to change the perception of the staff with regards to doing things right the first time. Customer service is very important and should be understood by all. A competent person should be tasked with the implementation of the system. This person should then manage the system and ensure that the staff training and maintenance of documented procedures are adhered to. A TQM committee must also be established in order to perform the necessary audits. As mentioned in chapter one, the aim of the depot management is to improve on it’s current national ranking. A structured TQM program will make a huge contribution towards achieving the desired result. This will result in better results and achievement of goals. With this in mind this paper aims to investigate the feasibility of establishing a T Q M system at the East London Depot of SAB.
- Full Text:
- Date Issued: 2004
The development of a model of competencies for small, medium and microsized enterprises (SMME'S) to achieve competitive advantage in the East Cape Motor Industry Cluster
- Authors: De Beer, Lloyd
- Date: 2003
- Subjects: Business enterprises -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10854 , http://hdl.handle.net/10948/121 , Business enterprises -- South Africa -- Eastern Cape
- Description: The research problem addressed in this study was to identify the generic strategies that small, medium and micro enterprises (SMME’s) are required to implement in order to achieve competitive advantage in the highly competitive global automotive market. Markets have merged into one huge global marketplace, increasing the competitive forces on all the participants in the automotive markets. Strategies to achieve competitive advantage has changed from the traditional domestic strategies to that of strategies required for global competitive advantage. This has created challenges for SMME’s to attain competitive advantage essential in the fast-changing global markets. The East Cape Motor Industry Cluster (ECMIC) is the heart of the SA automotive industry with three of the major automobile manufacturers having their assembly plants located in the Buffalo and Nelson Mandela Metropoles. A significant number of component manufacturers and their suppliers serve these manufacturers, as well as the other automobile manufacturers located elsewhere in South Africa. Many of these component manufacturers and suppliers are SMME’s. The need to become globally competitive is thus critical for SMME’s in the region. This study investigates the generic strategies that SMME organisations are required to implement in order to achieve competitive advantage in the ECMIC, and based on this and the empirical study that seeks opinion from management of SMME firms in the ECMIC, a model of generic strategies to create competitive advantage is developed.
- Full Text:
- Date Issued: 2003
- Authors: De Beer, Lloyd
- Date: 2003
- Subjects: Business enterprises -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10854 , http://hdl.handle.net/10948/121 , Business enterprises -- South Africa -- Eastern Cape
- Description: The research problem addressed in this study was to identify the generic strategies that small, medium and micro enterprises (SMME’s) are required to implement in order to achieve competitive advantage in the highly competitive global automotive market. Markets have merged into one huge global marketplace, increasing the competitive forces on all the participants in the automotive markets. Strategies to achieve competitive advantage has changed from the traditional domestic strategies to that of strategies required for global competitive advantage. This has created challenges for SMME’s to attain competitive advantage essential in the fast-changing global markets. The East Cape Motor Industry Cluster (ECMIC) is the heart of the SA automotive industry with three of the major automobile manufacturers having their assembly plants located in the Buffalo and Nelson Mandela Metropoles. A significant number of component manufacturers and their suppliers serve these manufacturers, as well as the other automobile manufacturers located elsewhere in South Africa. Many of these component manufacturers and suppliers are SMME’s. The need to become globally competitive is thus critical for SMME’s in the region. This study investigates the generic strategies that SMME organisations are required to implement in order to achieve competitive advantage in the ECMIC, and based on this and the empirical study that seeks opinion from management of SMME firms in the ECMIC, a model of generic strategies to create competitive advantage is developed.
- Full Text:
- Date Issued: 2003
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