Development of tourism diploma in IsiXhosa-speaking students' academic literacies : a multilingual intervention
- Authors: Batyi, Thokozile Thelma
- Date: 2014
- Subjects: Education, Bilingual -- South Africa -- Port Elizabeth , Language and languages -- Study and teaching -- South Africa -- Port Elizabeth , Education -- Study and teaching (Higher) -- South Africa -- Port Elizabeth , Multilingual communication -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:8369 , http://hdl.handle.net/10948/d1020194
- Description: In this study, it is argued that a bi/multilingual instruction is extremely beneficial for bi/multilingual students in higher education in South Africa. Since the adoption of democracy in 1994, cultural and linguistic diversity has become the norm in classrooms at Nelson Mandela Metropolitan University in Port Elizabeth. The testing of bi/multilingual strategies in this study (i.e. translation and development of multilingual glossaries; code-switching by tutor and students during teaching and learning; code-meshing by students online; and reading, speaking and writing bilingually), is an attempt to pedagogically adapt the curriculum to students’ needs. The data was collected from students in their Tourism Communication tutorial. The study was conducted in order to demonstrate that students benefit from bilingual pedagogies, which mobilise isiXhosa and English as languages of learning. Data was collected from tests, a questionnaire and interview, summaries, online discussions, written assignments and reflective journals in order to determine to what extent students’ performance was enhanced by bilingual tuition.
- Full Text:
- Date Issued: 2014
- Authors: Batyi, Thokozile Thelma
- Date: 2014
- Subjects: Education, Bilingual -- South Africa -- Port Elizabeth , Language and languages -- Study and teaching -- South Africa -- Port Elizabeth , Education -- Study and teaching (Higher) -- South Africa -- Port Elizabeth , Multilingual communication -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:8369 , http://hdl.handle.net/10948/d1020194
- Description: In this study, it is argued that a bi/multilingual instruction is extremely beneficial for bi/multilingual students in higher education in South Africa. Since the adoption of democracy in 1994, cultural and linguistic diversity has become the norm in classrooms at Nelson Mandela Metropolitan University in Port Elizabeth. The testing of bi/multilingual strategies in this study (i.e. translation and development of multilingual glossaries; code-switching by tutor and students during teaching and learning; code-meshing by students online; and reading, speaking and writing bilingually), is an attempt to pedagogically adapt the curriculum to students’ needs. The data was collected from students in their Tourism Communication tutorial. The study was conducted in order to demonstrate that students benefit from bilingual pedagogies, which mobilise isiXhosa and English as languages of learning. Data was collected from tests, a questionnaire and interview, summaries, online discussions, written assignments and reflective journals in order to determine to what extent students’ performance was enhanced by bilingual tuition.
- Full Text:
- Date Issued: 2014
Evaluating audience responses to promotional messages
- Authors: Bezuidenhout, Sonja
- Date: 2014
- Subjects: Branding (Marketing) , Content analysis (Communication) , Public relations
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8480 , http://hdl.handle.net/10948/d1020280
- Description: This study explored the guidelines advocated by selected media content analysis with the aim of identifying effective approaches to evaluate audience responses to promotional messages. Drawing from literature and documented deliberations by industry professionals, content-specific analysis protocols were applied and tested using a case study representing topic-specific responses to the Two Oceans Quay 5 product launch. In doing so, a logical observation of the communication in unpaid media placements and relevant discussions distributed in public media channels was completed. It is in this sense that this research enriches the study of public relations with a particular focus on output-driven evaluation. It provides insights into qualitative and quantitative publicity measurement and suggests how these methods can be useful to explicate the impact of media coverage as a public relations element. While it largely focused on discovering improved media content analysis solutions, this study revealed that content-driven analysis can only be useful when its protocols are aligned with the context of the data and if communication practitioners remain aware and transparent of its subjectivity. In this regard, this study helps to generate an understanding of the subjective dynamic of public relations and the importance of in-depth and adaptable publicity assessments to help distinguish public relations as a purposeful branding function next to advertising and marketing.
- Full Text:
- Date Issued: 2014
- Authors: Bezuidenhout, Sonja
- Date: 2014
- Subjects: Branding (Marketing) , Content analysis (Communication) , Public relations
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8480 , http://hdl.handle.net/10948/d1020280
- Description: This study explored the guidelines advocated by selected media content analysis with the aim of identifying effective approaches to evaluate audience responses to promotional messages. Drawing from literature and documented deliberations by industry professionals, content-specific analysis protocols were applied and tested using a case study representing topic-specific responses to the Two Oceans Quay 5 product launch. In doing so, a logical observation of the communication in unpaid media placements and relevant discussions distributed in public media channels was completed. It is in this sense that this research enriches the study of public relations with a particular focus on output-driven evaluation. It provides insights into qualitative and quantitative publicity measurement and suggests how these methods can be useful to explicate the impact of media coverage as a public relations element. While it largely focused on discovering improved media content analysis solutions, this study revealed that content-driven analysis can only be useful when its protocols are aligned with the context of the data and if communication practitioners remain aware and transparent of its subjectivity. In this regard, this study helps to generate an understanding of the subjective dynamic of public relations and the importance of in-depth and adaptable publicity assessments to help distinguish public relations as a purposeful branding function next to advertising and marketing.
- Full Text:
- Date Issued: 2014
Factors affecting blended learning acceptance and utilisation amongst academic staff at the Nelson Mandela Metropolitan University
- Authors: Van Heerden, Andale
- Date: 2014
- Subjects: Blended learning , Education, Higher -- Computer-assisted instruction
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/5098 , vital:20802
- Description: Blended learning constitutes a key element of the NMMU’s Vision 2020; therefore, creating the expectation that academics from the NMMU will implement and utilise blended learning as part of their teaching pedagogy. Implementation reports drawn from Moodle (the learning management system utilised by NMMU) indicates that there are still numerous departments that are not fully utilising blended learning. The aim of this study was thus to determine the factors that impact on the acceptance and implementation of blended learning by academics at the NMMU. A modified version of the Technology Acceptance Questionnaire was electronically distributed to academics from the various NMMU campuses in order to collect the empirical data, with purposeful non-probability sampling being employed. The results indicated that factors, such as perceived usefulness, the student-centered nature of blended learning, the appeal of such environments to students, accessibility, as well as administrative- and communication benefits, had a positive influence on blended learning adoption. Lack of time and lack of knowledge with regard to blended learning use and implementation, concerns regarding accessibility, and lack of capacity and technical support were cited as issues that hampered blended learning implementation.
- Full Text:
- Date Issued: 2014
- Authors: Van Heerden, Andale
- Date: 2014
- Subjects: Blended learning , Education, Higher -- Computer-assisted instruction
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/5098 , vital:20802
- Description: Blended learning constitutes a key element of the NMMU’s Vision 2020; therefore, creating the expectation that academics from the NMMU will implement and utilise blended learning as part of their teaching pedagogy. Implementation reports drawn from Moodle (the learning management system utilised by NMMU) indicates that there are still numerous departments that are not fully utilising blended learning. The aim of this study was thus to determine the factors that impact on the acceptance and implementation of blended learning by academics at the NMMU. A modified version of the Technology Acceptance Questionnaire was electronically distributed to academics from the various NMMU campuses in order to collect the empirical data, with purposeful non-probability sampling being employed. The results indicated that factors, such as perceived usefulness, the student-centered nature of blended learning, the appeal of such environments to students, accessibility, as well as administrative- and communication benefits, had a positive influence on blended learning adoption. Lack of time and lack of knowledge with regard to blended learning use and implementation, concerns regarding accessibility, and lack of capacity and technical support were cited as issues that hampered blended learning implementation.
- Full Text:
- Date Issued: 2014
Factors contributing to national and provincial government debt accumulation in the Eastern Cape
- Authors: Dilika, Zanele Victress
- Date: 2014
- Subjects: Debts, Public -- South Africa -- Eastern Cape , Municipal government -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/6095 , vital:21038
- Description: The research took the form of a qualitative interpretative case study focusing on the study sample of 9 municipal officials responsible for monitoring the payment of government debt as the consumer type. Data was collected through face to face interviews by means of completing the questionnaire based on the responses from the respondent. The study examined the underlying and related causes of non-payment of government debt. The study revealed that municipalities in the Eastern Cape lack support from the other spheres of government in ensuring timeous payments of outstanding debt. Growth in debtors indicated the failure by the municipalities to implement proper debt management processes and the lack of political will to collect debts. The study recommended that municipalities need to waive interest on disputed debt and the debt in that regard be reported on the suspense account to avoid over estimation or debt that might not be recovered in the long run.
- Full Text:
- Date Issued: 2014
- Authors: Dilika, Zanele Victress
- Date: 2014
- Subjects: Debts, Public -- South Africa -- Eastern Cape , Municipal government -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/6095 , vital:21038
- Description: The research took the form of a qualitative interpretative case study focusing on the study sample of 9 municipal officials responsible for monitoring the payment of government debt as the consumer type. Data was collected through face to face interviews by means of completing the questionnaire based on the responses from the respondent. The study examined the underlying and related causes of non-payment of government debt. The study revealed that municipalities in the Eastern Cape lack support from the other spheres of government in ensuring timeous payments of outstanding debt. Growth in debtors indicated the failure by the municipalities to implement proper debt management processes and the lack of political will to collect debts. The study recommended that municipalities need to waive interest on disputed debt and the debt in that regard be reported on the suspense account to avoid over estimation or debt that might not be recovered in the long run.
- Full Text:
- Date Issued: 2014
Factors influencing reports on anti-retroviral therapy sites at Amathole health district
- Authors: Roboji, Zukiswa
- Date: 2014
- Subjects: Information storage and retrieval systems -- Medical care , Information storage and retrieval systems -- Hospitals , Health services administration -- South Africa -- Eastern Cape , Medical records -- Access control , Hospital care -- South Africa -- Data processing , Medical care -- South Africa -- Data processing
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8501 , http://hdl.handle.net/10948/d1020607
- Description: The study sought to investigate the factors influencing the contents of antiretroviral therapy (ART) reports in the Amathole Health District of the Eastern Cape Province. A qualitative and quantitative study was conducted to assess the challenges that inhibit this phenomenon. Structurally, the population consists of Amahlati and Nkonkobe sub-districts. Operational managers, information officers, professional nurses, data capturers, and administration clerks were randomly selected from sixteen facilities. Data collection was done on semi-structured interviews, questionnaires; observations were done using the probability sampling method, and the findings were analysed according to the same technique. The study revealed that the District Health Information System (DHIS) is the universal data management and reporting system which all healthcare and ART facilities are using to manage ART. However, regardless of all these universal arrangements such as the use of the DHIS to aid in reporting, the contents of ART reports from various facilities have not been uniform due to various factors. There is a lack of a reliable network to link DHIS computers across facilities. The shift from paper-based to electronic data management has caused the difficulties in the collating and management of ART data since some facilities are manual paper- based while others are automated using the modern DHIS. Lack of daily capturing and validation is a major challenge across the ART facilities. Further, there are Non-Governmental Organisations(NGOs) such as AFRICARE and the IYDSA that have signed a memorandum of understanding (MOU) with the district to provide a budgetary support for staff training in data management of ART reports in the district. While the NGOs keep on assisting the ART facilities with data management, there is a lack of skills transfer. The district could not account on follow-up of ART patients from one facility to another. This is increasing the number of defaulting in ART patients, thus there is no accurate figures on retention of patients in ART Programme. The officials from ART sites tend to use their own transport to carry data from facilities to the district offices and this resulted in late submission of reports. The study thus recommends that, inter alia, data management and trainings should be done to improve data quality in reporting, a reliable computer network be installed, backed-up and maintained for data and report management in the all healthcare facilities. All the ART sites should adopt and use the automated data management system for universality and eliminating the faults of manual paper data management and reporting. This would ensure that the contents of ART reports are uniform and a true reflection of the situation on the ground towards universal access to ART and healthcare in the Amathole Health District, and South Africa at large.
- Full Text:
- Date Issued: 2014
- Authors: Roboji, Zukiswa
- Date: 2014
- Subjects: Information storage and retrieval systems -- Medical care , Information storage and retrieval systems -- Hospitals , Health services administration -- South Africa -- Eastern Cape , Medical records -- Access control , Hospital care -- South Africa -- Data processing , Medical care -- South Africa -- Data processing
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8501 , http://hdl.handle.net/10948/d1020607
- Description: The study sought to investigate the factors influencing the contents of antiretroviral therapy (ART) reports in the Amathole Health District of the Eastern Cape Province. A qualitative and quantitative study was conducted to assess the challenges that inhibit this phenomenon. Structurally, the population consists of Amahlati and Nkonkobe sub-districts. Operational managers, information officers, professional nurses, data capturers, and administration clerks were randomly selected from sixteen facilities. Data collection was done on semi-structured interviews, questionnaires; observations were done using the probability sampling method, and the findings were analysed according to the same technique. The study revealed that the District Health Information System (DHIS) is the universal data management and reporting system which all healthcare and ART facilities are using to manage ART. However, regardless of all these universal arrangements such as the use of the DHIS to aid in reporting, the contents of ART reports from various facilities have not been uniform due to various factors. There is a lack of a reliable network to link DHIS computers across facilities. The shift from paper-based to electronic data management has caused the difficulties in the collating and management of ART data since some facilities are manual paper- based while others are automated using the modern DHIS. Lack of daily capturing and validation is a major challenge across the ART facilities. Further, there are Non-Governmental Organisations(NGOs) such as AFRICARE and the IYDSA that have signed a memorandum of understanding (MOU) with the district to provide a budgetary support for staff training in data management of ART reports in the district. While the NGOs keep on assisting the ART facilities with data management, there is a lack of skills transfer. The district could not account on follow-up of ART patients from one facility to another. This is increasing the number of defaulting in ART patients, thus there is no accurate figures on retention of patients in ART Programme. The officials from ART sites tend to use their own transport to carry data from facilities to the district offices and this resulted in late submission of reports. The study thus recommends that, inter alia, data management and trainings should be done to improve data quality in reporting, a reliable computer network be installed, backed-up and maintained for data and report management in the all healthcare facilities. All the ART sites should adopt and use the automated data management system for universality and eliminating the faults of manual paper data management and reporting. This would ensure that the contents of ART reports are uniform and a true reflection of the situation on the ground towards universal access to ART and healthcare in the Amathole Health District, and South Africa at large.
- Full Text:
- Date Issued: 2014
Hostage incident management : preparedness and response of international non-governmental organisations
- Authors: Lauvik, Kjell Erik
- Date: 2014
- Subjects: Non-governmental organizations -- Security measures , Hostage negotions
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:16152 , http://hdl.handle.net/10948/d1020088
- Description: It is broadly accepted that there is a need for better security management and protocols for hostage incident management, there is currently a lack of basic empirical knowledge about the existing security management protocols with reference to existing policies, knowledge and the capability of International Non-Governmental Organisations (INGOs) to handle hostage incidents. Many INGOs have successfully managed high-profile hostage crises, but there is still a considerable level of uncertainty about the way these crises have been solved and the way their success can be seen in relation to other crises. This study aimed to understand how INGOs prepare themselves for hostage incidents, whether policies, procedures are in place, how they manage hostage situations, and also how INGO staff are trained and prepared. The methodology adopted for this study was qualitative and comprised of indepth interviews with sixteen INGOs and ten industry experts and a review of INGO documents, policies and plans. The study sheds light on some of the less talked-about aspects for INGO security management in general, as well as preparedness and responsibility towards their staff. The study suggests that while most organisations have a level of preparedness in place, enhancing each agency’s respective policies may assist the organisation in better management. The study also found that there is a higher use of ransom payment than expected, and that there is an increasing willingness to engage external expertise to assisting in managing a hostage crisis. The study makes several recommendations that may have policy implications, including pre-deployment hostile environment training, reviewing potential cooperation between INGOs and United Nations, and the use of external resources to assist in managing a hostage crisis. It also recommends a revision of existing negotiation models, as the current models are lacking in addressing protracted hostage cases. The establishment of an accurate database of incidents to allow for improved interpretation of trends and scope of hostage cases is also recommended.
- Full Text:
- Date Issued: 2014
- Authors: Lauvik, Kjell Erik
- Date: 2014
- Subjects: Non-governmental organizations -- Security measures , Hostage negotions
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:16152 , http://hdl.handle.net/10948/d1020088
- Description: It is broadly accepted that there is a need for better security management and protocols for hostage incident management, there is currently a lack of basic empirical knowledge about the existing security management protocols with reference to existing policies, knowledge and the capability of International Non-Governmental Organisations (INGOs) to handle hostage incidents. Many INGOs have successfully managed high-profile hostage crises, but there is still a considerable level of uncertainty about the way these crises have been solved and the way their success can be seen in relation to other crises. This study aimed to understand how INGOs prepare themselves for hostage incidents, whether policies, procedures are in place, how they manage hostage situations, and also how INGO staff are trained and prepared. The methodology adopted for this study was qualitative and comprised of indepth interviews with sixteen INGOs and ten industry experts and a review of INGO documents, policies and plans. The study sheds light on some of the less talked-about aspects for INGO security management in general, as well as preparedness and responsibility towards their staff. The study suggests that while most organisations have a level of preparedness in place, enhancing each agency’s respective policies may assist the organisation in better management. The study also found that there is a higher use of ransom payment than expected, and that there is an increasing willingness to engage external expertise to assisting in managing a hostage crisis. The study makes several recommendations that may have policy implications, including pre-deployment hostile environment training, reviewing potential cooperation between INGOs and United Nations, and the use of external resources to assist in managing a hostage crisis. It also recommends a revision of existing negotiation models, as the current models are lacking in addressing protracted hostage cases. The establishment of an accurate database of incidents to allow for improved interpretation of trends and scope of hostage cases is also recommended.
- Full Text:
- Date Issued: 2014
Hostage incident management : preparedness and response of international non-governmental organisations
- Authors: Lauvik. Kjell Erik
- Date: 2014
- Subjects: Non-governmental organizations -- Security measures , Hostage negotiations , Conflict management
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:8347 , http://hdl.handle.net/10948/d1020800
- Description: It is broadly accepted that there is a need for better security management and protocols for hostage incident management, there is currently a lack of basic empirical knowledge about the existing security management protocols with reference to existing policies, knowledge and the capability of International Non-Governmental Organisations (INGOs) to handle hostage incidents. Many INGOs have successfully managed high-profile hostage crises, but there is still a considerable level of uncertainty about the way these crises have been solved and the way their success can be seen in relation to other crises. This study aimed to understand how INGOs prepare themselves for hostage incidents, whether policies, procedures are in place, how they manage hostage situations, and also how INGO staff are trained and prepared. The methodology adopted for this study was qualitative and comprised of indepth interviews with sixteen INGOs and ten industry experts and a review of INGO documents, policies and plans. The study sheds light on some of the less talked-about aspects for INGO security management in general, as well as preparedness and responsibility towards their staff. The study suggests that while most organisations have a level of preparedness in place, enhancing each agency’s respective policies may assist the organisation in better management. The study also found that there is a higher use of ransom payment than expected, and that there is an increasing willingness to engage external expertise to assisting in managing a hostage crisis. The study makes several recommendations that may have policy implications, including pre-deployment hostile environment training, reviewing potential cooperation between INGOs and United Nations, and the use of external resources to assist in managing a hostage crisis. It also recommends a revision of existing negotiation models, as the current models are lacking in addressing protracted hostage cases. The establishment of an accurate database of incidents to allow for improved interpretation of trends and scope of hostage cases is also recommended.
- Full Text:
- Date Issued: 2014
- Authors: Lauvik. Kjell Erik
- Date: 2014
- Subjects: Non-governmental organizations -- Security measures , Hostage negotiations , Conflict management
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:8347 , http://hdl.handle.net/10948/d1020800
- Description: It is broadly accepted that there is a need for better security management and protocols for hostage incident management, there is currently a lack of basic empirical knowledge about the existing security management protocols with reference to existing policies, knowledge and the capability of International Non-Governmental Organisations (INGOs) to handle hostage incidents. Many INGOs have successfully managed high-profile hostage crises, but there is still a considerable level of uncertainty about the way these crises have been solved and the way their success can be seen in relation to other crises. This study aimed to understand how INGOs prepare themselves for hostage incidents, whether policies, procedures are in place, how they manage hostage situations, and also how INGO staff are trained and prepared. The methodology adopted for this study was qualitative and comprised of indepth interviews with sixteen INGOs and ten industry experts and a review of INGO documents, policies and plans. The study sheds light on some of the less talked-about aspects for INGO security management in general, as well as preparedness and responsibility towards their staff. The study suggests that while most organisations have a level of preparedness in place, enhancing each agency’s respective policies may assist the organisation in better management. The study also found that there is a higher use of ransom payment than expected, and that there is an increasing willingness to engage external expertise to assisting in managing a hostage crisis. The study makes several recommendations that may have policy implications, including pre-deployment hostile environment training, reviewing potential cooperation between INGOs and United Nations, and the use of external resources to assist in managing a hostage crisis. It also recommends a revision of existing negotiation models, as the current models are lacking in addressing protracted hostage cases. The establishment of an accurate database of incidents to allow for improved interpretation of trends and scope of hostage cases is also recommended.
- Full Text:
- Date Issued: 2014
Identity, nationalism and successful governance: with reference to South Sudan
- Authors: Poggi, Giovanni Corrado
- Date: 2014
- Subjects: Identity politics -- South Sudan , Nationalism -- South Sudan
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8333 , http://hdl.handle.net/10948/d1020579
- Description: The study seeks to delineate the African socio-political environment through an analytical contextualisation of repetitive authoritative systems, which perpetuate exclusion and the formation of politicised identity. Through a process of historical evaluation of African politics since the majority of states became independent, the study attempts to test a constructed triangular supposition that explains why identity disputation persists at almost every level of African governance. Bearing in mind the almost natural progression of African politics towards identity contestation, the second overriding objective seeks to evaluate the secession of South Sudan as a possible preventative model for identity politicised conflict. In this fashion, the study delves into the politics of a previously unified Sudan; and the events that led South Sudan to eventually seek secession. The primary objective of the study is to evaluate the assumption that territorial secession in Africa is able to quell identity contestation and promote an opportunity for equitable democratic governance. To meet the above objectives, a comprehensive outlay of African socio-politics and governance will be utilised to frame the analysis. Firstly, the study seeks to elaborate on the historiography of African colonial legacy as providing the foundations of identity exclusive politics on the continent. In this way, considerable investigative reverence must be given to the respective policies of colonial administration, namely indirect rule and direct rule. The effects of either of these policies contend a type of socio-political conditioning of African elites and civil society that still persists at time of writing. The concentration of this endeavour will be focused towards indirect colonial policy most famously implemented by British colonialism. The effects of the British policy of ethnic and ethno-religious categorisation is vitally important to a greater understanding of the majority of examples studied in the literature, including the formation of identity contestation in the case of the Sudan. Secondly, to further understand the complex dynamism of African politics which lead to identity based disputation, the study will turn to an analysis of the rhetoric of African independent governance and ideology. The primary objective here will be to detail how differing enactments of African ideology, including the advent of Pan-Arabism to the case of Sudan, ultimately continued the tradition of exclusive citizenship and dominance of some groups over others on the continent. This leads the study to uncover the deeper reasons for why socio-political exclusion continues to the present day. The final dimension of the triangular process suggests that exclusion has been maintained in Africa to prevent access of subverted groups to governance structures and more importantly to the limited resources of African states. Finally, the case of the secession of South Sudan is interpreted through the analytical lens of politicised identity that forms in the face of inadequate state structures to provide legitimate democratic access to the state. The third facet of the proposed theoretical triangle suggests that conflict and contestation is a product of grievances expressed from political exclusion. In this way, it is pivotal to the study to assess whether secession, as in the case of South Sudan, provides a valid alternative platform for suppressing identity contestation and promoting effective democratic consolidation. By all accounts, there is overwhelming evidence already to suggest that secession may be a successful way to repress identity politicisation. However, there remain substantial hurdles for many African states, including a now autonomous South Sudan, in order to finally dissolve the enduring problems of socio-political exclusion. Propositions and possible solutions will be posited for these states as an ad hoc objective.
- Full Text:
- Date Issued: 2014
- Authors: Poggi, Giovanni Corrado
- Date: 2014
- Subjects: Identity politics -- South Sudan , Nationalism -- South Sudan
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8333 , http://hdl.handle.net/10948/d1020579
- Description: The study seeks to delineate the African socio-political environment through an analytical contextualisation of repetitive authoritative systems, which perpetuate exclusion and the formation of politicised identity. Through a process of historical evaluation of African politics since the majority of states became independent, the study attempts to test a constructed triangular supposition that explains why identity disputation persists at almost every level of African governance. Bearing in mind the almost natural progression of African politics towards identity contestation, the second overriding objective seeks to evaluate the secession of South Sudan as a possible preventative model for identity politicised conflict. In this fashion, the study delves into the politics of a previously unified Sudan; and the events that led South Sudan to eventually seek secession. The primary objective of the study is to evaluate the assumption that territorial secession in Africa is able to quell identity contestation and promote an opportunity for equitable democratic governance. To meet the above objectives, a comprehensive outlay of African socio-politics and governance will be utilised to frame the analysis. Firstly, the study seeks to elaborate on the historiography of African colonial legacy as providing the foundations of identity exclusive politics on the continent. In this way, considerable investigative reverence must be given to the respective policies of colonial administration, namely indirect rule and direct rule. The effects of either of these policies contend a type of socio-political conditioning of African elites and civil society that still persists at time of writing. The concentration of this endeavour will be focused towards indirect colonial policy most famously implemented by British colonialism. The effects of the British policy of ethnic and ethno-religious categorisation is vitally important to a greater understanding of the majority of examples studied in the literature, including the formation of identity contestation in the case of the Sudan. Secondly, to further understand the complex dynamism of African politics which lead to identity based disputation, the study will turn to an analysis of the rhetoric of African independent governance and ideology. The primary objective here will be to detail how differing enactments of African ideology, including the advent of Pan-Arabism to the case of Sudan, ultimately continued the tradition of exclusive citizenship and dominance of some groups over others on the continent. This leads the study to uncover the deeper reasons for why socio-political exclusion continues to the present day. The final dimension of the triangular process suggests that exclusion has been maintained in Africa to prevent access of subverted groups to governance structures and more importantly to the limited resources of African states. Finally, the case of the secession of South Sudan is interpreted through the analytical lens of politicised identity that forms in the face of inadequate state structures to provide legitimate democratic access to the state. The third facet of the proposed theoretical triangle suggests that conflict and contestation is a product of grievances expressed from political exclusion. In this way, it is pivotal to the study to assess whether secession, as in the case of South Sudan, provides a valid alternative platform for suppressing identity contestation and promoting effective democratic consolidation. By all accounts, there is overwhelming evidence already to suggest that secession may be a successful way to repress identity politicisation. However, there remain substantial hurdles for many African states, including a now autonomous South Sudan, in order to finally dissolve the enduring problems of socio-political exclusion. Propositions and possible solutions will be posited for these states as an ad hoc objective.
- Full Text:
- Date Issued: 2014
Implementation of integrated quality management systems in selected schools, Cofimvaba education district
- Authors: Yotsi, Melekeli
- Date: 2014
- Subjects: Total quality management in education , Total quality management -- South Africa -- Eastern Cape , Teachers -- Quality -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8283 , http://hdl.handle.net/10948/d1017551
- Description: This study evaluates the implementation of Integrated Quality Management System (IQMS) policy to improve the quality of teaching and learning at schools in the Cofimvaba Education District. IQMS involves the measurement and evaluation of teacher performance for developmental purposes and to reward the best performers in order to improve teaching. A qualitative research approach was adopted and data was collected using questionnaires distributed and retrieved from schools in order to determine educators’ experience of IQMS implementation. The data were then analysed using constant comparative methods. The findings indicate that most participants agreed with the objectives of the policy and felt that it should be retained to evaluate teacher performance for accountability purposes and improved teaching and learning results. The system has the potential to develop educators if is implemented honesty and as long as educators trust the evaluation processes to identify weaknesses and strengths. A key recommendation is that IQMS should be part of the school management team’s responsibilities, which must report quarterly on implementation.
- Full Text:
- Date Issued: 2014
- Authors: Yotsi, Melekeli
- Date: 2014
- Subjects: Total quality management in education , Total quality management -- South Africa -- Eastern Cape , Teachers -- Quality -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8283 , http://hdl.handle.net/10948/d1017551
- Description: This study evaluates the implementation of Integrated Quality Management System (IQMS) policy to improve the quality of teaching and learning at schools in the Cofimvaba Education District. IQMS involves the measurement and evaluation of teacher performance for developmental purposes and to reward the best performers in order to improve teaching. A qualitative research approach was adopted and data was collected using questionnaires distributed and retrieved from schools in order to determine educators’ experience of IQMS implementation. The data were then analysed using constant comparative methods. The findings indicate that most participants agreed with the objectives of the policy and felt that it should be retained to evaluate teacher performance for accountability purposes and improved teaching and learning results. The system has the potential to develop educators if is implemented honesty and as long as educators trust the evaluation processes to identify weaknesses and strengths. A key recommendation is that IQMS should be part of the school management team’s responsibilities, which must report quarterly on implementation.
- Full Text:
- Date Issued: 2014
Implementation of performance management development system in the Provincial Treasury, Province of the Eastern Cape
- Authors: Maseti, Kayakazi Bongiwe
- Date: 2014
- Subjects: Eastern Cape (South Africa) -- Provincial Treasury , Performance -- Management , Employees -- Rating of -- South Africa -- Eastern Cape , Organizational effectiveness
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8335 , http://hdl.handle.net/10948/d1020584
- Description: A number of organisations are continuously searching for methods which can be used to improve performance. One such method entails implementing a performance management programme. However, despite a growing body of research that supports the positive impact that effective performance management can have on an organisation’s performance, evidence suggests that organisations in South Africa and elsewhere are not implementing the practices that are recommended by the theory of best practice in Human Resources and performance management (Kock, Roodt & Veldsman, 2002:83). The institutionalisation of performance management in the South African public service after 1994 came as a result of the need to change the legacy of poor performance of the public service (Malefane, 2010:1). This study seeks to examine the effectiveness of the implementation of performance management in the Provincial Treasury, Province of the Eastern Cape (Provincial Treasury). Literature reveals that there is consensus on the view that performance management is a tool that contributes to the effective management of employees in order to yield high organisational performance. Armstrong and Baron (2005 :vii) contend that if performance levels of individuals are raised, better organisational performance levels will follow. According to Dessler, (1997:372) performance management is a systematic approach to managing people, goals, measurement, feedback, and recognition as a way of motivating employees to achieve their full potential in line with the organisation’s objectives. In the South African context, performance management is described in terms of its role and outcome with regard to employee development; hence it is widely referred to by public sector employees as a Performance Management and Development System (PMDS) (Malefane, 2010:7). The Annual Performance Plan (APP) of the Office of the Premier (OTP APP, 2010/11:5) insists that the Eastern Cape Provincial Administration is still plagued with inter alia, a work ethic that is less desirable, weak human capital management culture, poor compliance with policies, lack of accountability and discipline as well as capacity challenges in critical areas which include planning, financial management, monitoring and reporting as well as systematic performance and an inability to respond to identified service delivery challenges. Public sector reforms have been adopted in this province in an attempt to improve performance in order to meet service delivery initiatives. A purposive sampling technique was used to select 30 participants of the Provincial Treasury (employees between salary levels 6 and 8 as well as managers from salary levels 9-13). A qualitative approach was preferred in this study to enhance objectivity which would have vanished if quantitative or experimental strategies were employed. The empirical findings revealed that the employees and the management of this Department perceive that there is no clearly defined purpose of performance management. There is also a feeling that performance management is not useful in identifying under-performers and ineffective in raising the performance of employees. Consequently, it is unable to assist the subordinates to grow. Others felt that performance management is not a developmental tool. It also emerged from the empirical findings of this study that the current rating system does not serve its intended purpose and therefore it should be replaced. Recommendations and suggestions are adopted in this study to address these perceptions.
- Full Text:
- Date Issued: 2014
- Authors: Maseti, Kayakazi Bongiwe
- Date: 2014
- Subjects: Eastern Cape (South Africa) -- Provincial Treasury , Performance -- Management , Employees -- Rating of -- South Africa -- Eastern Cape , Organizational effectiveness
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8335 , http://hdl.handle.net/10948/d1020584
- Description: A number of organisations are continuously searching for methods which can be used to improve performance. One such method entails implementing a performance management programme. However, despite a growing body of research that supports the positive impact that effective performance management can have on an organisation’s performance, evidence suggests that organisations in South Africa and elsewhere are not implementing the practices that are recommended by the theory of best practice in Human Resources and performance management (Kock, Roodt & Veldsman, 2002:83). The institutionalisation of performance management in the South African public service after 1994 came as a result of the need to change the legacy of poor performance of the public service (Malefane, 2010:1). This study seeks to examine the effectiveness of the implementation of performance management in the Provincial Treasury, Province of the Eastern Cape (Provincial Treasury). Literature reveals that there is consensus on the view that performance management is a tool that contributes to the effective management of employees in order to yield high organisational performance. Armstrong and Baron (2005 :vii) contend that if performance levels of individuals are raised, better organisational performance levels will follow. According to Dessler, (1997:372) performance management is a systematic approach to managing people, goals, measurement, feedback, and recognition as a way of motivating employees to achieve their full potential in line with the organisation’s objectives. In the South African context, performance management is described in terms of its role and outcome with regard to employee development; hence it is widely referred to by public sector employees as a Performance Management and Development System (PMDS) (Malefane, 2010:7). The Annual Performance Plan (APP) of the Office of the Premier (OTP APP, 2010/11:5) insists that the Eastern Cape Provincial Administration is still plagued with inter alia, a work ethic that is less desirable, weak human capital management culture, poor compliance with policies, lack of accountability and discipline as well as capacity challenges in critical areas which include planning, financial management, monitoring and reporting as well as systematic performance and an inability to respond to identified service delivery challenges. Public sector reforms have been adopted in this province in an attempt to improve performance in order to meet service delivery initiatives. A purposive sampling technique was used to select 30 participants of the Provincial Treasury (employees between salary levels 6 and 8 as well as managers from salary levels 9-13). A qualitative approach was preferred in this study to enhance objectivity which would have vanished if quantitative or experimental strategies were employed. The empirical findings revealed that the employees and the management of this Department perceive that there is no clearly defined purpose of performance management. There is also a feeling that performance management is not useful in identifying under-performers and ineffective in raising the performance of employees. Consequently, it is unable to assist the subordinates to grow. Others felt that performance management is not a developmental tool. It also emerged from the empirical findings of this study that the current rating system does not serve its intended purpose and therefore it should be replaced. Recommendations and suggestions are adopted in this study to address these perceptions.
- Full Text:
- Date Issued: 2014
Integrated quality management system for improving performance of selected schools in the King Williams Town Education District
- Authors: Sikiti, Siyabonga
- Date: 2014
- Subjects: Total quality management in education , Educational accountability -- South Africa , School management and organization -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8491 , http://hdl.handle.net/10948/d1021028
- Description: In order for the democratic government in South Africa to eradicate segregatio. It was necessary to introduce new policies with school teachers being expected to be agents of change. Teachers have a big role to play in the transformation of the country. This research investigated Integrated Quality management Systems (IQMS) for improving performance of selected schools in the King Williams Town Education District. Three schools were selected in the King Williams Town District . The aim of this research was to examine the implementation of IQMS in the selected schools. The introduction of IQMS by the Department of Education in 2003, did not help the schools in the King Williams Town district improve their performance. IQMS is a government policy. The intention of public policy is to solve a problem. The findings of this study indicates that in the selected schools the problem of poor performance was not solved by the introduction of IQMS. Scholars have written extensively on performance appraisal. Different writers agree that the main purpose of appraisal is to improve performance. The Constitution (1996) and policies provide a strong foundation for the effective implementation of IQMS and public administration provides a good support for the effective implementation of IQMS. Additionally, legislation and subsequent policies give guidelines of how to implement the system successfully. In this study, questionnaires were given to 15 educators to investigate how schools understand and implement the IQMS. Qualitative analysis was undertaken to interpret the responses from the educators. Themes were formulated based on the responses received. Findings were generalised from the responses received. The research discovered that educators do implement IQMS, but they do not see it as a mechanism of improving performance. Teachers demonstrated an inadequate understanding of IQMS.
- Full Text:
- Date Issued: 2014
- Authors: Sikiti, Siyabonga
- Date: 2014
- Subjects: Total quality management in education , Educational accountability -- South Africa , School management and organization -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8491 , http://hdl.handle.net/10948/d1021028
- Description: In order for the democratic government in South Africa to eradicate segregatio. It was necessary to introduce new policies with school teachers being expected to be agents of change. Teachers have a big role to play in the transformation of the country. This research investigated Integrated Quality management Systems (IQMS) for improving performance of selected schools in the King Williams Town Education District. Three schools were selected in the King Williams Town District . The aim of this research was to examine the implementation of IQMS in the selected schools. The introduction of IQMS by the Department of Education in 2003, did not help the schools in the King Williams Town district improve their performance. IQMS is a government policy. The intention of public policy is to solve a problem. The findings of this study indicates that in the selected schools the problem of poor performance was not solved by the introduction of IQMS. Scholars have written extensively on performance appraisal. Different writers agree that the main purpose of appraisal is to improve performance. The Constitution (1996) and policies provide a strong foundation for the effective implementation of IQMS and public administration provides a good support for the effective implementation of IQMS. Additionally, legislation and subsequent policies give guidelines of how to implement the system successfully. In this study, questionnaires were given to 15 educators to investigate how schools understand and implement the IQMS. Qualitative analysis was undertaken to interpret the responses from the educators. Themes were formulated based on the responses received. Findings were generalised from the responses received. The research discovered that educators do implement IQMS, but they do not see it as a mechanism of improving performance. Teachers demonstrated an inadequate understanding of IQMS.
- Full Text:
- Date Issued: 2014
Investigating challenges faced by refugees in Port Elizabeth, South Africa
- Authors: Miketta, Janina
- Date: 2014
- Subjects: Refugees -- South Africa -- Port Elizabeth , Xenophobia -- South Africa -- Port Elizabeth , Asylum, Right of -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: vital:8358 , http://hdl.handle.net/10948/d1021021
- Description: With a number of international and intranational conflicts still unresolved and new ones arising, refugees will continue to be in need of protection. South Africa, known for its tolerant constitution, is likely to receive more asylum seekers in the future. This research seeks to investigate the experiences of refugees in Port Elizabeth, South Africa, as reported by practitioners assisting refugees in the area. The explorative study aims at examining the issues refugees commonly find challenging, describing positive and negative developments in the experience of refugees and discussing how their experience can be improved. An analysis of basic human needs theory serves as a framework for the study. The researcher conducted face-to-face interviews with the participants. The analysis of the data gathered emphasised the challenges refugees face in seeking to satisfy their needs. The main themes that were identified from the data include: a lack of knowledge and awareness about refugee issues and a misconceptions regarding different groups of migrants; current socioeconomic challenges in South Africa; xenophobia; refugees as a heterogeneous group; and refugee access to services. The challenges faced by refugees in Port Elizabeth were identified as access to justice and correct documentation, access to healthcare, housing and education, as well as xenophobia, police protection and crime. Recommendations were made regarding the improvement of the refugees’ experience, including educating public sector employees and government officials about refugee rights, sensitising communities about refugee issues, offering refugees language courses and providing them with an induction into their rights and employing translators in health clinics to improve access to healthcare.
- Full Text:
- Date Issued: 2014
- Authors: Miketta, Janina
- Date: 2014
- Subjects: Refugees -- South Africa -- Port Elizabeth , Xenophobia -- South Africa -- Port Elizabeth , Asylum, Right of -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: vital:8358 , http://hdl.handle.net/10948/d1021021
- Description: With a number of international and intranational conflicts still unresolved and new ones arising, refugees will continue to be in need of protection. South Africa, known for its tolerant constitution, is likely to receive more asylum seekers in the future. This research seeks to investigate the experiences of refugees in Port Elizabeth, South Africa, as reported by practitioners assisting refugees in the area. The explorative study aims at examining the issues refugees commonly find challenging, describing positive and negative developments in the experience of refugees and discussing how their experience can be improved. An analysis of basic human needs theory serves as a framework for the study. The researcher conducted face-to-face interviews with the participants. The analysis of the data gathered emphasised the challenges refugees face in seeking to satisfy their needs. The main themes that were identified from the data include: a lack of knowledge and awareness about refugee issues and a misconceptions regarding different groups of migrants; current socioeconomic challenges in South Africa; xenophobia; refugees as a heterogeneous group; and refugee access to services. The challenges faced by refugees in Port Elizabeth were identified as access to justice and correct documentation, access to healthcare, housing and education, as well as xenophobia, police protection and crime. Recommendations were made regarding the improvement of the refugees’ experience, including educating public sector employees and government officials about refugee rights, sensitising communities about refugee issues, offering refugees language courses and providing them with an induction into their rights and employing translators in health clinics to improve access to healthcare.
- Full Text:
- Date Issued: 2014
Investigating the potential of social media in instigating protest action : comparative study between Occupy Wall Street and Occupy JSE events
- Authors: Koen, Devon William
- Date: 2014
- Subjects: Social media -- Economic aspects -- South Africa -- Johannesburg , Social change -- South Africa -- Johannesburg , User-generated content -- South Africa -- Johannesburg
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8428 , http://hdl.handle.net/10948/d1020064
- Description: In light of the cyber-activist simulated incidences dubbed Occupy Wall Street in New York City, New York, USA and the mirrored Occupy JSE movement in Johannesburg, South Africa, the internet and its social media networking sites have been instrumental in facilitating both the dissemination of information as well as facilitating a mediated environment for activists to coordinate online and offline protest action. This research examines the extent to which activists for social change have used social media sites such as Facebook, YouTube, web blogs and other online forums to garner support for their cause as well as generate social mobilization by creating awareness of the economic disparities in their respective societies. Established theories of social presence have been used to explain the relevance and role of social media tools in instigating social mobilization whether online or offline. This discussion focuses on the Occupation Movements staged in various countries globally and to what extent social media played in facilitating social change. It is important to note that the video footage and other social media data under analysis is specifically that which was uploaded onto YouTube and the subsequent URL links posted on Facebook. By scrutinizing these videos and calls for action as well as the comments posted by the international online community, this research elucidates the ‘trickling down effect’ of this type of cyber-activism on the behavioural patterns of contemporary South African society, and further argues that this process is indicative in the resultant Occupy JSE movement
- Full Text:
- Date Issued: 2014
- Authors: Koen, Devon William
- Date: 2014
- Subjects: Social media -- Economic aspects -- South Africa -- Johannesburg , Social change -- South Africa -- Johannesburg , User-generated content -- South Africa -- Johannesburg
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8428 , http://hdl.handle.net/10948/d1020064
- Description: In light of the cyber-activist simulated incidences dubbed Occupy Wall Street in New York City, New York, USA and the mirrored Occupy JSE movement in Johannesburg, South Africa, the internet and its social media networking sites have been instrumental in facilitating both the dissemination of information as well as facilitating a mediated environment for activists to coordinate online and offline protest action. This research examines the extent to which activists for social change have used social media sites such as Facebook, YouTube, web blogs and other online forums to garner support for their cause as well as generate social mobilization by creating awareness of the economic disparities in their respective societies. Established theories of social presence have been used to explain the relevance and role of social media tools in instigating social mobilization whether online or offline. This discussion focuses on the Occupation Movements staged in various countries globally and to what extent social media played in facilitating social change. It is important to note that the video footage and other social media data under analysis is specifically that which was uploaded onto YouTube and the subsequent URL links posted on Facebook. By scrutinizing these videos and calls for action as well as the comments posted by the international online community, this research elucidates the ‘trickling down effect’ of this type of cyber-activism on the behavioural patterns of contemporary South African society, and further argues that this process is indicative in the resultant Occupy JSE movement
- Full Text:
- Date Issued: 2014
Investigating the potential of social media in instigating protest action: comparative study between Occupy Wall Street and Occupy JSE events
- Authors: Koen, Devon William
- Date: 2014
- Subjects: Social media -- Economic aspects -- South Africa -- Johannesburg , Social change -- South Africa -- Johannesburg , User-generated content -- South Africa -- Johannesburg
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8438 , http://hdl.handle.net/10948/d1021071
- Description: In light of the cyber-activist simulated incidences dubbed Occupy Wall Street in New York City, New York, USA and the mirrored Occupy JSE movement in Johannesburg, South Africa, the internet and its social media networking sites have been instrumental in facilitating both the dissemination of information as well as facilitating a mediated environment for activists to coordinate online and offline protest action. This research examines the extent to which activists for social change have used social media sites such as Facebook, YouTube, web blogs and other online forums to garner support for their cause as well as generate social mobilization by creating awareness of the economic disparities in their respective societies. Established theories of social presence have been used to explain the relevance and role of social media tools in instigating social mobilization whether online or offline. This discussion focuses on the Occupation Movements staged in various countries globally and to what extent social media played in facilitating social change. It is important to note that the video footage and other social media data under analysis is specifically that which was uploaded onto YouTube and the subsequent URL links posted on Facebook. By scrutinizing these videos and calls for action as well as the comments posted by the international online community, this research elucidates the ‘trickling down effect’ of this type of cyber-activism on the behavioural patterns of contemporary South African society, and further argues that this process is indicative in the resultant Occupy JSE movement.
- Full Text:
- Date Issued: 2014
- Authors: Koen, Devon William
- Date: 2014
- Subjects: Social media -- Economic aspects -- South Africa -- Johannesburg , Social change -- South Africa -- Johannesburg , User-generated content -- South Africa -- Johannesburg
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8438 , http://hdl.handle.net/10948/d1021071
- Description: In light of the cyber-activist simulated incidences dubbed Occupy Wall Street in New York City, New York, USA and the mirrored Occupy JSE movement in Johannesburg, South Africa, the internet and its social media networking sites have been instrumental in facilitating both the dissemination of information as well as facilitating a mediated environment for activists to coordinate online and offline protest action. This research examines the extent to which activists for social change have used social media sites such as Facebook, YouTube, web blogs and other online forums to garner support for their cause as well as generate social mobilization by creating awareness of the economic disparities in their respective societies. Established theories of social presence have been used to explain the relevance and role of social media tools in instigating social mobilization whether online or offline. This discussion focuses on the Occupation Movements staged in various countries globally and to what extent social media played in facilitating social change. It is important to note that the video footage and other social media data under analysis is specifically that which was uploaded onto YouTube and the subsequent URL links posted on Facebook. By scrutinizing these videos and calls for action as well as the comments posted by the international online community, this research elucidates the ‘trickling down effect’ of this type of cyber-activism on the behavioural patterns of contemporary South African society, and further argues that this process is indicative in the resultant Occupy JSE movement.
- Full Text:
- Date Issued: 2014
Leadership and accountability of ward councillors in South African municipalities: a case study of Buffalo City Metropolitan Municipality
- Authors: Mfene, Primrose Nompendulo
- Date: 2014
- Subjects: Municipal government -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:8244 , http://hdl.handle.net/10948/d1010954 , Municipal government -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape
- Description: The aim of the study is to critically examine the leadership and accountability of ward councillors in South African municipalities: A case of Buffalo City Municipality. The theory of communicative action by Jürgen Habermas was used to interpret the manner in which ward councillors are expected to interact with the members of the community when performing their leadership and accountability roles. The study adopted a case study design that assisted in establishing what is required from ward councillors with regard to their leadership and accountability roles in local governance. Qualitative and quantitative data collection instruments were used to collect data. The focus group interviews with ward committee members (n=100) from twenty-five (25) wards identified themes that relate to leadership and accountability constructs. The identified themes were verified in the quantitative phase in which questionnaires were administered to fifty (50) ward councillors. The qualitative data was analysed thematically using NVivo and quantitative data was analysed using MS Excel. Generally, the views of the ward councillors regarding their leadership and accountability were positive. However, their leadership and accountability were largely dependent on their individualised communication skills and emotional intelligence. Hence the study established that unless ward councillors are equipped with skills and knowledge in communication and emotional intelligence respectively, their leadership and accountability roles will not be able to contribute effectively to local governance. Subsequently, the study made a set of recommendations in this regard.
- Full Text:
- Date Issued: 2014
- Authors: Mfene, Primrose Nompendulo
- Date: 2014
- Subjects: Municipal government -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:8244 , http://hdl.handle.net/10948/d1010954 , Municipal government -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape
- Description: The aim of the study is to critically examine the leadership and accountability of ward councillors in South African municipalities: A case of Buffalo City Municipality. The theory of communicative action by Jürgen Habermas was used to interpret the manner in which ward councillors are expected to interact with the members of the community when performing their leadership and accountability roles. The study adopted a case study design that assisted in establishing what is required from ward councillors with regard to their leadership and accountability roles in local governance. Qualitative and quantitative data collection instruments were used to collect data. The focus group interviews with ward committee members (n=100) from twenty-five (25) wards identified themes that relate to leadership and accountability constructs. The identified themes were verified in the quantitative phase in which questionnaires were administered to fifty (50) ward councillors. The qualitative data was analysed thematically using NVivo and quantitative data was analysed using MS Excel. Generally, the views of the ward councillors regarding their leadership and accountability were positive. However, their leadership and accountability were largely dependent on their individualised communication skills and emotional intelligence. Hence the study established that unless ward councillors are equipped with skills and knowledge in communication and emotional intelligence respectively, their leadership and accountability roles will not be able to contribute effectively to local governance. Subsequently, the study made a set of recommendations in this regard.
- Full Text:
- Date Issued: 2014
Levels of job satisfaction experienced by employees at crime intelligence, protection and security services in King William's Town
- Authors: Sotana, Lizo
- Date: 2014
- Subjects: Job satisfaction -- South Africa -- Eastern Cape , Employee motivation -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8492 , http://hdl.handle.net/10948/d1021031
- Description: This study evaluated the levels of job satisfaction experienced by warrant officers and constables at crime intelligence, protection and security services in King William’s Town. Job satisfaction is a personal appraisal of the job and the psychological experience at work. It is a measure of the general attitudes to work of a specific individual rather than of a collection of attitudes of an employee to a number of aspects related to his / her job. These include the work itself, workplace interactions and relationships, rewards and incentive schemes, and personal characteristics. The main purpose of this research paper was to identify certain factors impacting on job satisfaction. The literature study was completed on the factors that influence job satisfaction. The factors were work itself, promotion, pay, work group and working conditions. The literature study revealed which methods were used in selecting factors impacting on job satisfaction. The employees at Crime intelligence, protection and security services (CIPS), specifically the warrant officers and constables were asked questions in an empirical study and were asked to complete questionnaires. After the previous steps were completed, the findings of the study and the empirical study were made. The recommendations were also made to improve levels of job satisfaction experienced by warrant officers and constables at Constables at CIPS. The recommendations made were to assist the management assist the management as to what needs to be done to motivate members to achieve their objectives.
- Full Text:
- Date Issued: 2014
- Authors: Sotana, Lizo
- Date: 2014
- Subjects: Job satisfaction -- South Africa -- Eastern Cape , Employee motivation -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8492 , http://hdl.handle.net/10948/d1021031
- Description: This study evaluated the levels of job satisfaction experienced by warrant officers and constables at crime intelligence, protection and security services in King William’s Town. Job satisfaction is a personal appraisal of the job and the psychological experience at work. It is a measure of the general attitudes to work of a specific individual rather than of a collection of attitudes of an employee to a number of aspects related to his / her job. These include the work itself, workplace interactions and relationships, rewards and incentive schemes, and personal characteristics. The main purpose of this research paper was to identify certain factors impacting on job satisfaction. The literature study was completed on the factors that influence job satisfaction. The factors were work itself, promotion, pay, work group and working conditions. The literature study revealed which methods were used in selecting factors impacting on job satisfaction. The employees at Crime intelligence, protection and security services (CIPS), specifically the warrant officers and constables were asked questions in an empirical study and were asked to complete questionnaires. After the previous steps were completed, the findings of the study and the empirical study were made. The recommendations were also made to improve levels of job satisfaction experienced by warrant officers and constables at Constables at CIPS. The recommendations made were to assist the management assist the management as to what needs to be done to motivate members to achieve their objectives.
- Full Text:
- Date Issued: 2014
Managing diversity: a case study of the Nelson Mandela Municipality
- Authors: Maart, Brigitte
- Date: 2014
- Subjects: Diversity in the workplace -- South Africa -- Nelson Mandela Bay Municipality , Personnel management -- South Africa -- Nelson Mandela Bay Municipality , Multiculturalism -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/3335 , vital:20424
- Description: South African public organisations are faced with many unique challenges in striving to manage an increasingly diverse workforce. This study aimed to investigate the managing of diversity at the Nelson Mandela Bay Municipality. To achieve this aim, the views of the Total Quality Management approach were examined in order to create an effective and efficient diversity environment within the municipality. In order to understand what effective diversity management means in South African public organisations, a qualitative approach to the research was utilised through document analysis and interviews. Purposive sampling was used to identify participants. Interviews were conducted until a point of data saturation was reached. Data was analysed using the systematic coding tool of the ATLAS.ti software programme. The research reveals that many shortcomings exist concerning diversity management in the Nelson Mandela Bay Municipality. Therefore, a need exists for proper management of diversity that would support tolerance and respect for diversity.
- Full Text:
- Date Issued: 2014
- Authors: Maart, Brigitte
- Date: 2014
- Subjects: Diversity in the workplace -- South Africa -- Nelson Mandela Bay Municipality , Personnel management -- South Africa -- Nelson Mandela Bay Municipality , Multiculturalism -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/3335 , vital:20424
- Description: South African public organisations are faced with many unique challenges in striving to manage an increasingly diverse workforce. This study aimed to investigate the managing of diversity at the Nelson Mandela Bay Municipality. To achieve this aim, the views of the Total Quality Management approach were examined in order to create an effective and efficient diversity environment within the municipality. In order to understand what effective diversity management means in South African public organisations, a qualitative approach to the research was utilised through document analysis and interviews. Purposive sampling was used to identify participants. Interviews were conducted until a point of data saturation was reached. Data was analysed using the systematic coding tool of the ATLAS.ti software programme. The research reveals that many shortcomings exist concerning diversity management in the Nelson Mandela Bay Municipality. Therefore, a need exists for proper management of diversity that would support tolerance and respect for diversity.
- Full Text:
- Date Issued: 2014
Perceptions in the implementation of supply chain management processes : the case of the Department of Local Government and Traditional Affairs in the Eastern Cape
- Authors: Aplom, Busisiwe
- Date: 2014
- Subjects: Business logistics -- South Africa -- Eastern Cape , Government purchasing -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8346 , http://hdl.handle.net/10948/d1020781
- Description: When the African National Congress (ANC) took office in 1994 it introduced various policies that would govern budgetary and financial reforms in South Africa. The main objective was to modernize the management of the public sector. Even though government Departments have started implementing the Supply Chain Management strategies, there are still some challenges and deficiencies that hinder appropriate implementation. The key research objectives of the study is to investigate and evaluate the implementation of Supply Chain Management in service delivery with specific focus in procurement processes of goods and services in the Eastern Cape Department of Local Government and Traditional Affairs This study has demonstrated perceptions in the implementation of Supply Chain Management (SCM) within the Department of Local Government and Traditional Affairs in the Eastern Cape Province, South Africa. The overwhelming majority of participants have shown dissatisfaction with the implementation of SCM. Service providers argue that there is no opportunity for them to develop as Small, Micro and Medium Enterprises (SMMEs) and only those service providers who are fully developed benefit from SCM. The study intends to establish and highlight the challenges that the Eastern Cape Department of Local Government and Traditional Affairs is presently faced with in regard to implementation procurement processes among staff members, managers and service providers This study is mainly qualitative but also exposes the reader to the quantitative research method
- Full Text:
- Date Issued: 2014
- Authors: Aplom, Busisiwe
- Date: 2014
- Subjects: Business logistics -- South Africa -- Eastern Cape , Government purchasing -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8346 , http://hdl.handle.net/10948/d1020781
- Description: When the African National Congress (ANC) took office in 1994 it introduced various policies that would govern budgetary and financial reforms in South Africa. The main objective was to modernize the management of the public sector. Even though government Departments have started implementing the Supply Chain Management strategies, there are still some challenges and deficiencies that hinder appropriate implementation. The key research objectives of the study is to investigate and evaluate the implementation of Supply Chain Management in service delivery with specific focus in procurement processes of goods and services in the Eastern Cape Department of Local Government and Traditional Affairs This study has demonstrated perceptions in the implementation of Supply Chain Management (SCM) within the Department of Local Government and Traditional Affairs in the Eastern Cape Province, South Africa. The overwhelming majority of participants have shown dissatisfaction with the implementation of SCM. Service providers argue that there is no opportunity for them to develop as Small, Micro and Medium Enterprises (SMMEs) and only those service providers who are fully developed benefit from SCM. The study intends to establish and highlight the challenges that the Eastern Cape Department of Local Government and Traditional Affairs is presently faced with in regard to implementation procurement processes among staff members, managers and service providers This study is mainly qualitative but also exposes the reader to the quantitative research method
- Full Text:
- Date Issued: 2014
Perceptions of South African foreign policy in the African Union
- Lobo, Daniel Furahini Østerhus
- Authors: Lobo, Daniel Furahini Østerhus
- Date: 2014
- Subjects: International relations , South Africa -- Foreign relations
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: vital:8308 , http://hdl/handle.net/10948/d1020029
- Description: South Africa plays a very important role on the African continent, both politically and economically. She is often the main protagonist behind various peace-making efforts both regionally and continentally, and now she plays an even more important part in the African Union. In July 2012 South African candidate Nkosazana Dlamini-Zuma was elected as chairperson of the African Union Commission, in an election which highlighted a need to investigate the perception of South Africa in the African Union. South African foreign policy has gone through various stages, from being internationally isolated during the apartheid era to being on the forefront continentally during the successive post-apartheid presidents. The electoral discourse in 2012 however, highlighted some divergent opinions on South African foreign policy which this study investigates. What was identified during the election campaign was a possible negative perception of South African foreign policy, both politically and in terms of the private sector. The study sought to investigate how South Africa is perceived on the African continent, and in order to reach a conclusion it performed a policy analysis as well as a qualitative discourse analysis of the statements given during the election. The policy analysis contextualises and explains South African foreign policy agendas and choices, and the discourse analysis sought to reveal any negative perceptions of South African foreign policy. The findings of the study are that there is a general negative perception of South Africa and her foreign policy in Africa, due to several reasons, which will be discussed in the following study. The negative perceptions stem from the Eastern region, the Western region, as well as from South Africa itself, through political analysts and experts.
- Full Text:
- Date Issued: 2014
- Authors: Lobo, Daniel Furahini Østerhus
- Date: 2014
- Subjects: International relations , South Africa -- Foreign relations
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: vital:8308 , http://hdl/handle.net/10948/d1020029
- Description: South Africa plays a very important role on the African continent, both politically and economically. She is often the main protagonist behind various peace-making efforts both regionally and continentally, and now she plays an even more important part in the African Union. In July 2012 South African candidate Nkosazana Dlamini-Zuma was elected as chairperson of the African Union Commission, in an election which highlighted a need to investigate the perception of South Africa in the African Union. South African foreign policy has gone through various stages, from being internationally isolated during the apartheid era to being on the forefront continentally during the successive post-apartheid presidents. The electoral discourse in 2012 however, highlighted some divergent opinions on South African foreign policy which this study investigates. What was identified during the election campaign was a possible negative perception of South African foreign policy, both politically and in terms of the private sector. The study sought to investigate how South Africa is perceived on the African continent, and in order to reach a conclusion it performed a policy analysis as well as a qualitative discourse analysis of the statements given during the election. The policy analysis contextualises and explains South African foreign policy agendas and choices, and the discourse analysis sought to reveal any negative perceptions of South African foreign policy. The findings of the study are that there is a general negative perception of South Africa and her foreign policy in Africa, due to several reasons, which will be discussed in the following study. The negative perceptions stem from the Eastern region, the Western region, as well as from South Africa itself, through political analysts and experts.
- Full Text:
- Date Issued: 2014
Political and religious identities : an exploration of changing identities amongst religious leaders in the Northern areas of Port Elizabeth
- Authors: Abrahams, Andre John
- Date: 2014
- Subjects: Religion and politics -- South Africa -- Port Elizabeth , Identification (Religion)
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8314 , http://hdl.handle.net/10948/d1020087
- Description: The political transition from the oppressive apartheid system to post-apartheid South Africa has brought considerable change to the political climate. As a result of this transition, political and religious identities were also affected. This study explores the changing identities amongst religious leaders particularly in the Northern Areas of Port Elizabeth. The research has also explored how the advent of democracy has affected the political perspectives of these religious leaders who were ministering during apartheid. A qualitative research approach was used to frame the study, which employed an exploratory research design so as to understand the current political identities of these religious leaders. The sample of the study was purposively selected using the snowball sampling technique. As a means of collecting data in-depth interviews were conducted. The themes emanating from the study were recognised as being: - Church leaders reflecting on the political climate apparent in the Northern Areas of Port Elizabeth - Church leaders reflect reasons for limited political action from certain segments of the community sighting fear and poverty as central tenets. - Church leaders reveal close link between the church and politics during the apartheid period - The activities of the church in opposing the apartheid structure - Participants reflect on the role of Church leaders specifically during this period. - Church leaders articulate their disappointment in the political environment since 1994. - Church leaders reflect how race has affected the political climate since 1994 - The changing role of the church since 1994 - The growing silence on current political issues since 1994 Based on the identified themes conclusions could be drawn on the current political and religious identities of religious leaders compared to those adopted during the apartheid period. The outcome showed that religious leaders within the Northern Areas of Port Elizabeth are disappointed in the current political government but despite this have remained silent on political issues unlike the visible activism and vocal upheaval waged against the apartheid system.
- Full Text:
- Date Issued: 2014
- Authors: Abrahams, Andre John
- Date: 2014
- Subjects: Religion and politics -- South Africa -- Port Elizabeth , Identification (Religion)
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8314 , http://hdl.handle.net/10948/d1020087
- Description: The political transition from the oppressive apartheid system to post-apartheid South Africa has brought considerable change to the political climate. As a result of this transition, political and religious identities were also affected. This study explores the changing identities amongst religious leaders particularly in the Northern Areas of Port Elizabeth. The research has also explored how the advent of democracy has affected the political perspectives of these religious leaders who were ministering during apartheid. A qualitative research approach was used to frame the study, which employed an exploratory research design so as to understand the current political identities of these religious leaders. The sample of the study was purposively selected using the snowball sampling technique. As a means of collecting data in-depth interviews were conducted. The themes emanating from the study were recognised as being: - Church leaders reflecting on the political climate apparent in the Northern Areas of Port Elizabeth - Church leaders reflect reasons for limited political action from certain segments of the community sighting fear and poverty as central tenets. - Church leaders reveal close link between the church and politics during the apartheid period - The activities of the church in opposing the apartheid structure - Participants reflect on the role of Church leaders specifically during this period. - Church leaders articulate their disappointment in the political environment since 1994. - Church leaders reflect how race has affected the political climate since 1994 - The changing role of the church since 1994 - The growing silence on current political issues since 1994 Based on the identified themes conclusions could be drawn on the current political and religious identities of religious leaders compared to those adopted during the apartheid period. The outcome showed that religious leaders within the Northern Areas of Port Elizabeth are disappointed in the current political government but despite this have remained silent on political issues unlike the visible activism and vocal upheaval waged against the apartheid system.
- Full Text:
- Date Issued: 2014