A study of the role of heritage in brand affinity of south African millennials for iconic South African beer brands
- Authors: Kingwill, Kelly
- Date: 2019
- Subjects: Advertising -- Alcoholic beverages , Advertising -- Brewing industry , Consumers' preferences -- South Africa , Brand name products -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/40610 , vital:36198
- Description: Hollis (2007) states that iconic brands address acute contradictions in society by tapping into a collective desire and that they develop a status that transcends functional benefits. According to Holt (2004) iconic brands hold strong appeal because of their reputation, as told by their brand story, their identity-value or resonance with the consumer and their culture or intense relationship that takes the consumer from merely consuming the brand to sharing the branded lifestyle with like-minded consumers. The reason iconic brands have managed to create seamless integration in consumers’ lives is because they have managed to build a foundation of brand resonance (Carruthers, 2012). Iconic brands in the 21st century have achieved brand saliency, which represents the depth and breadth of brand awareness that goes beyond basic recognition and recall. They have developed not only brand loyalty, but brand affinity in the minds of consumers. Recent years have demonstrated a shift in consumer behaviour. Brand loyalty is on the decrease (Scheuer, 2015), as there are increasing considerations for consumers to make in their purchase decision process. Not only are there more factors to consider, but the number of brands competing has grown exponentially. According to Raynor (2007), iconic brands are forced to remain flexible in this turbulent, consumer empowered environment. The myth of adaptability has seen brands fail as they have been unable to match the pace of these environmental changes. This has bought about the need for iconic brands to become more flexible, allowing them to anticipate future scenarios, formulate optimal strategies and operate effectively by knowing when and where to meet their consumer’s functional and emotional needs (Raynor, 2007).
- Full Text:
- Date Issued: 2019
- Authors: Kingwill, Kelly
- Date: 2019
- Subjects: Advertising -- Alcoholic beverages , Advertising -- Brewing industry , Consumers' preferences -- South Africa , Brand name products -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/40610 , vital:36198
- Description: Hollis (2007) states that iconic brands address acute contradictions in society by tapping into a collective desire and that they develop a status that transcends functional benefits. According to Holt (2004) iconic brands hold strong appeal because of their reputation, as told by their brand story, their identity-value or resonance with the consumer and their culture or intense relationship that takes the consumer from merely consuming the brand to sharing the branded lifestyle with like-minded consumers. The reason iconic brands have managed to create seamless integration in consumers’ lives is because they have managed to build a foundation of brand resonance (Carruthers, 2012). Iconic brands in the 21st century have achieved brand saliency, which represents the depth and breadth of brand awareness that goes beyond basic recognition and recall. They have developed not only brand loyalty, but brand affinity in the minds of consumers. Recent years have demonstrated a shift in consumer behaviour. Brand loyalty is on the decrease (Scheuer, 2015), as there are increasing considerations for consumers to make in their purchase decision process. Not only are there more factors to consider, but the number of brands competing has grown exponentially. According to Raynor (2007), iconic brands are forced to remain flexible in this turbulent, consumer empowered environment. The myth of adaptability has seen brands fail as they have been unable to match the pace of these environmental changes. This has bought about the need for iconic brands to become more flexible, allowing them to anticipate future scenarios, formulate optimal strategies and operate effectively by knowing when and where to meet their consumer’s functional and emotional needs (Raynor, 2007).
- Full Text:
- Date Issued: 2019
A theoretical study on the local government turnaround strategy: a South African perspective
- Mcunukelwa, Mgcineni Raymond
- Authors: Mcunukelwa, Mgcineni Raymond
- Date: 2019
- Subjects: Local government -- South Africa , Public administration -- South Africa Business planning -- South Africa South Africa -- Politics and government
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/41482 , vital:36491
- Description: During 2009 the State of Local Government in South Africa 2009 Report, (2009:71- 75) showed that much of local government is in distress and it also revealed that most municipalities faced serious challenges such as, inter alia, the lack of service delivery, poor financial management and weak integration between the Integrated Development Plan (IDP) and Local Economic Development (LED). To improve the performance of municipalities, the national government approved a comprehensive Local Government Turnaround Strategy (LGTAS) that serves as a country-wide intervention with the aim to address the communities’ increasing dissatisfaction with poor municipal services, as well as to improve the administrative and financial performance of all municipalities. The purpose of the study was to assess the extent to which the Local Government Turnaround Strategy has managed to deal with the challenges as stated in the State of the Local Government in South Africa Report 2009. It was found during the study that, although some strides and achievements were made in the areas of accountability; citizen participation; anti-corruption; developing skills and capacity and service delivery, there still are challenges in the areas such as governance, accountability, skills shortages, financial well-being in local government, service delivery and a lack of confidence in certain government institutions. The study followed a desktop analysis approach without the participation of human subjects, for purposes of primary data collection.
- Full Text:
- Date Issued: 2019
- Authors: Mcunukelwa, Mgcineni Raymond
- Date: 2019
- Subjects: Local government -- South Africa , Public administration -- South Africa Business planning -- South Africa South Africa -- Politics and government
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/41482 , vital:36491
- Description: During 2009 the State of Local Government in South Africa 2009 Report, (2009:71- 75) showed that much of local government is in distress and it also revealed that most municipalities faced serious challenges such as, inter alia, the lack of service delivery, poor financial management and weak integration between the Integrated Development Plan (IDP) and Local Economic Development (LED). To improve the performance of municipalities, the national government approved a comprehensive Local Government Turnaround Strategy (LGTAS) that serves as a country-wide intervention with the aim to address the communities’ increasing dissatisfaction with poor municipal services, as well as to improve the administrative and financial performance of all municipalities. The purpose of the study was to assess the extent to which the Local Government Turnaround Strategy has managed to deal with the challenges as stated in the State of the Local Government in South Africa Report 2009. It was found during the study that, although some strides and achievements were made in the areas of accountability; citizen participation; anti-corruption; developing skills and capacity and service delivery, there still are challenges in the areas such as governance, accountability, skills shortages, financial well-being in local government, service delivery and a lack of confidence in certain government institutions. The study followed a desktop analysis approach without the participation of human subjects, for purposes of primary data collection.
- Full Text:
- Date Issued: 2019
An analysis of poetic syntax with special reference to Stockenström’s The Wisdom of Water (2007)
- Authors: Murdoch, Alan
- Date: 2019
- Subjects: Poetics , Poetry -- History and criticism Afrikaans poetry -- 21st century
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/41581 , vital:36538
- Description: Poetry, by its very nature, is different to prose. Through ostranenie, the poet tries to foreground his or her message (meaning). Ostranenie is defined as follows: ‘A neologism, it implies two kinds of action: making strange, and pushing aside. Consistent with this double meaning, the concept refers to the techniques writers use to transform ordinary language into poetic language’ (www.oxfordreference.com). Gräbe (1997: 25) states: ‘The recognition of a difference between ordinary or normal language on the one hand, and “unusual” or “different” language use on the other hand is dependent upon the distinction […] between “automatisation” and “foregrounding.”’ This study will look at poetry, specifically that of Wilma Stockenström in The Wisdom of Water (2007), through the lens of syntax.The aim of this study is to determine the unique contribution of syntactic strategies for analysing and interpreting poetry and how they aid the poet in foregrounding his or her intended meaning. The strategies investigated are those detailed by Ina Gräbe in Syntax in Poetry (1997), namely the violation of grammatical rules in poetic language (specifically displacement, deletion and selectional deviation), the exploitation of forms of repetition in syntactic pattern formation (specifically coupling, parallelism and elaboration) and finally syntactic units and typographic demarcations (specifically the relationship between sentence and line and, the relationship between sentence and stanza). Through qualitative analysis, this study performs a syntactical structure analysis of Stockenström’s poetry in The Wisdom of Water (2007) and shows how the use and effect of Gräbe’s syntactic strategies can foreground a poet’s intended meaning. It will further show the way in which such a linguistic analysis can provide insight into the poet’s meaning, that might not otherwise have been apparent to a reader.
- Full Text:
- Date Issued: 2019
- Authors: Murdoch, Alan
- Date: 2019
- Subjects: Poetics , Poetry -- History and criticism Afrikaans poetry -- 21st century
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/41581 , vital:36538
- Description: Poetry, by its very nature, is different to prose. Through ostranenie, the poet tries to foreground his or her message (meaning). Ostranenie is defined as follows: ‘A neologism, it implies two kinds of action: making strange, and pushing aside. Consistent with this double meaning, the concept refers to the techniques writers use to transform ordinary language into poetic language’ (www.oxfordreference.com). Gräbe (1997: 25) states: ‘The recognition of a difference between ordinary or normal language on the one hand, and “unusual” or “different” language use on the other hand is dependent upon the distinction […] between “automatisation” and “foregrounding.”’ This study will look at poetry, specifically that of Wilma Stockenström in The Wisdom of Water (2007), through the lens of syntax.The aim of this study is to determine the unique contribution of syntactic strategies for analysing and interpreting poetry and how they aid the poet in foregrounding his or her intended meaning. The strategies investigated are those detailed by Ina Gräbe in Syntax in Poetry (1997), namely the violation of grammatical rules in poetic language (specifically displacement, deletion and selectional deviation), the exploitation of forms of repetition in syntactic pattern formation (specifically coupling, parallelism and elaboration) and finally syntactic units and typographic demarcations (specifically the relationship between sentence and line and, the relationship between sentence and stanza). Through qualitative analysis, this study performs a syntactical structure analysis of Stockenström’s poetry in The Wisdom of Water (2007) and shows how the use and effect of Gräbe’s syntactic strategies can foreground a poet’s intended meaning. It will further show the way in which such a linguistic analysis can provide insight into the poet’s meaning, that might not otherwise have been apparent to a reader.
- Full Text:
- Date Issued: 2019
An anthropological investigation of the perception of blood donation amongst university students: the case of students at the Nelson Mandela University
- Authors: Boukes, Zinzan Sebastian
- Date: 2019
- Subjects: Blood donors -- South Africa -- Port Elizabeth , Blood -- Collection and preservation -- South Africa -- Port Elizabeth College students -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/30887 , vital:31195
- Description: The importance of voluntary non-remunerated blood donation is emphasised by the WHO, who envision a world with a sustainable blood supply where at least one percent of the population of every country voluntarily give blood. To ensure an adequate supply, the South African National Blood Service collects around three-thousand units of blood per day – forty percent of this from high school pupils and university students, following WHO recommendations regarding this segment as a target donor population. Despite the contribution by this segment of the population, no published knowledge exists of the perception of blood donation amongst university students in the country. This is an issue as the WHO (2010) recommends that countries understand what their populations know, think, and do regarding blood donation. In response to this issue this study investigated the perception of blood donation amongst students at a South African university (the Nelson Mandela University) to develop an understanding of what students know, think and do regarding blood donation. The study was conducted between 2017 and 2018 at a campus (‘South Campus’) of the Nelson Mandela University, Port Elizabeth. The study followed a qualitative approach, applying a thematic analysis. Data was collected through semi-structured person-to-person interviews among a sample of students (n=20) from different departments and disciplines.
- Full Text:
- Date Issued: 2019
- Authors: Boukes, Zinzan Sebastian
- Date: 2019
- Subjects: Blood donors -- South Africa -- Port Elizabeth , Blood -- Collection and preservation -- South Africa -- Port Elizabeth College students -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/30887 , vital:31195
- Description: The importance of voluntary non-remunerated blood donation is emphasised by the WHO, who envision a world with a sustainable blood supply where at least one percent of the population of every country voluntarily give blood. To ensure an adequate supply, the South African National Blood Service collects around three-thousand units of blood per day – forty percent of this from high school pupils and university students, following WHO recommendations regarding this segment as a target donor population. Despite the contribution by this segment of the population, no published knowledge exists of the perception of blood donation amongst university students in the country. This is an issue as the WHO (2010) recommends that countries understand what their populations know, think, and do regarding blood donation. In response to this issue this study investigated the perception of blood donation amongst students at a South African university (the Nelson Mandela University) to develop an understanding of what students know, think and do regarding blood donation. The study was conducted between 2017 and 2018 at a campus (‘South Campus’) of the Nelson Mandela University, Port Elizabeth. The study followed a qualitative approach, applying a thematic analysis. Data was collected through semi-structured person-to-person interviews among a sample of students (n=20) from different departments and disciplines.
- Full Text:
- Date Issued: 2019
An assessment of implementation of performance and development systems: Amathole District Municipality, Province of the Eastern Cape
- Authors: Ganyaza, Yolanda
- Date: 2019
- Subjects: Performance -- Management -- South Africa -- Eastern Cape , Performance standards -- South Africa -- Eastern Cape Municipal government -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape Organizational effectiveness -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/39785 , vital:35456
- Description: The study focuses on the assessment of the Implementation of Performance Management System at Amathole District Municipality in the Eastern Cape. Local government is the closest sphere of government to service users, therefore it is expected to be a forefront of efficient service delivery. Local government needs to demonstrate that performance is managed, measured and improved on a continuous basis. For this purpose it must develop a comprehensive performance management system. The development of such a system is, however, not without challenges and local government should identify crucial elements which should be incorporated in such a system (van de Waldt, 2006:128). The aim of this study is to explore the challenges faced by Amathole District Municipality to see how service delivery can be improved through the effective implementation of performance management systems. The researcher has used a quantitative methodology in this study and has prepared questionnaires for the employee participants based at Amathole District Municipality. The total population of the employees is 1700 but the researcher uses a sample of between 20 and 30 employees within the Municipality. The findings of the study reveals that Amathole District Municipality does comply with performance management system policy in order to have an efficient and effective service delivery more operational policies will help the municipality to overcome its financial challenges need to be developed, so that they can be a change in terms of the municipality’s spending.
- Full Text:
- Date Issued: 2019
- Authors: Ganyaza, Yolanda
- Date: 2019
- Subjects: Performance -- Management -- South Africa -- Eastern Cape , Performance standards -- South Africa -- Eastern Cape Municipal government -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape Organizational effectiveness -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/39785 , vital:35456
- Description: The study focuses on the assessment of the Implementation of Performance Management System at Amathole District Municipality in the Eastern Cape. Local government is the closest sphere of government to service users, therefore it is expected to be a forefront of efficient service delivery. Local government needs to demonstrate that performance is managed, measured and improved on a continuous basis. For this purpose it must develop a comprehensive performance management system. The development of such a system is, however, not without challenges and local government should identify crucial elements which should be incorporated in such a system (van de Waldt, 2006:128). The aim of this study is to explore the challenges faced by Amathole District Municipality to see how service delivery can be improved through the effective implementation of performance management systems. The researcher has used a quantitative methodology in this study and has prepared questionnaires for the employee participants based at Amathole District Municipality. The total population of the employees is 1700 but the researcher uses a sample of between 20 and 30 employees within the Municipality. The findings of the study reveals that Amathole District Municipality does comply with performance management system policy in order to have an efficient and effective service delivery more operational policies will help the municipality to overcome its financial challenges need to be developed, so that they can be a change in terms of the municipality’s spending.
- Full Text:
- Date Issued: 2019
An assessment of performance management and development system at Department of Labour East London
- Authors: Getyeza, Ntomboxolo Alicia
- Date: 2019
- Subjects: Performance -- Management , Employees -- Rating of -- South Africa -- East London Local officials and employees -- South Africa -- East London South Africa -- Department of Labour
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/39741 , vital:35353
- Description: The performance management system was introduced in the South African public service with the intention to continuously manage performance by setting performance objectives, reviewing past performance, assessing current performance, improving poor performance, determining recognition and reward for good performance, and assisting with career planning. This study was undertaken as an attempt to investigate the assessment of the existing implementation processes of performance management systems to determine level of policy compliance and staff satisfaction in the department of Labour East London. This research adopted a descriptive research design where the 75 selected staff of the DOL participated in the research from the total staff component of 744 employees. To achieve this, self administered questionnaires were distributed to employees at different levels as well as union representatives who form part of employees and are members of Local Performance management Review Board to ensure fairness and non discriminatory practices in the process. Research has revealed that although the performance management system has been implemented in the department of Labour, it has not achieved all its expected results. The research findings indicate that although there is an understanding of performance management in the Department, implementation remains a challenge. The analysis of the responses indicated a great dissatisfaction with the current system. It has failed to link performance outcomes to rewards in a meaningful manner; there is not much emphasis placed on personal and career development; and there are no measures put in place by supervisors to address employees who do not achieve the set performance targets. The findings of the study and the conclusions by the researcher is that although certain elements of the PMS within the DOL can be perceived as being effective, however there are issues which still need to be addressed such as to communicate performance outcomes with employees and clearly defining the purpose of the PMS, commitment by supervisors and managers and addressing the staff attitudes and perceptions, as staff attitude and negative perception by employees can have detrimental consequences to the organization and positive perception can improve the organization and commitment of employees towards organizational performance. The findings from this study are consistent with the general proposition that effective performance management systems should be supported by practices and organizational contexts with certain characteristics. Indeed, as reported in this study, the institution needs to provide more performance management training, engage employees and emphasize employee recognition. In this way the performance management system will be effective, deliver more value and meet the desired outcomes. The conclusions by the researcher is that although certain elements of the PMS within the DOL can be perceived as being effective, however there are issues which still need to be addressed such as to communicate with employees on a continuous bases and clearly defining the purpose of the PMS, commitment of managers, supervisors and addressing the staff attitudes and perceptions, as staff attitude and negative perception by employees can have detrimental consequences to the department and positive perception can improve the organization and commitment of employees towards organizational performance. It is concluded that there is an urgent need for DOL to address the challenges experienced with the system, as at the moment, it is not meeting the objectives it was intended to meet.
- Full Text:
- Date Issued: 2019
- Authors: Getyeza, Ntomboxolo Alicia
- Date: 2019
- Subjects: Performance -- Management , Employees -- Rating of -- South Africa -- East London Local officials and employees -- South Africa -- East London South Africa -- Department of Labour
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/39741 , vital:35353
- Description: The performance management system was introduced in the South African public service with the intention to continuously manage performance by setting performance objectives, reviewing past performance, assessing current performance, improving poor performance, determining recognition and reward for good performance, and assisting with career planning. This study was undertaken as an attempt to investigate the assessment of the existing implementation processes of performance management systems to determine level of policy compliance and staff satisfaction in the department of Labour East London. This research adopted a descriptive research design where the 75 selected staff of the DOL participated in the research from the total staff component of 744 employees. To achieve this, self administered questionnaires were distributed to employees at different levels as well as union representatives who form part of employees and are members of Local Performance management Review Board to ensure fairness and non discriminatory practices in the process. Research has revealed that although the performance management system has been implemented in the department of Labour, it has not achieved all its expected results. The research findings indicate that although there is an understanding of performance management in the Department, implementation remains a challenge. The analysis of the responses indicated a great dissatisfaction with the current system. It has failed to link performance outcomes to rewards in a meaningful manner; there is not much emphasis placed on personal and career development; and there are no measures put in place by supervisors to address employees who do not achieve the set performance targets. The findings of the study and the conclusions by the researcher is that although certain elements of the PMS within the DOL can be perceived as being effective, however there are issues which still need to be addressed such as to communicate performance outcomes with employees and clearly defining the purpose of the PMS, commitment by supervisors and managers and addressing the staff attitudes and perceptions, as staff attitude and negative perception by employees can have detrimental consequences to the organization and positive perception can improve the organization and commitment of employees towards organizational performance. The findings from this study are consistent with the general proposition that effective performance management systems should be supported by practices and organizational contexts with certain characteristics. Indeed, as reported in this study, the institution needs to provide more performance management training, engage employees and emphasize employee recognition. In this way the performance management system will be effective, deliver more value and meet the desired outcomes. The conclusions by the researcher is that although certain elements of the PMS within the DOL can be perceived as being effective, however there are issues which still need to be addressed such as to communicate with employees on a continuous bases and clearly defining the purpose of the PMS, commitment of managers, supervisors and addressing the staff attitudes and perceptions, as staff attitude and negative perception by employees can have detrimental consequences to the department and positive perception can improve the organization and commitment of employees towards organizational performance. It is concluded that there is an urgent need for DOL to address the challenges experienced with the system, as at the moment, it is not meeting the objectives it was intended to meet.
- Full Text:
- Date Issued: 2019
An assessment of the implementation of the Employment Equity Act 55 of 1998 by the Eastern Cape Department of Education: the case of the provincial office in Zwelitsha
- Authors: Sikhotha, Mvumelwano
- Date: 2019
- Subjects: Employment equity
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/44743 , vital:38162
- Description: Before 1994, South Africa was under colonialism and apartheid government. The South African work environment was characterised by many cases of injustices, unfair treatment, unfair discrimination in employment, which led to continuous industrial actions. With the advent of democracy in South Africa in the early 1990s, many labour laws were passed to address labour disputesand to make the labour environment governable and conducive for maximum performance.
- Full Text: false
- Date Issued: 2019
- Authors: Sikhotha, Mvumelwano
- Date: 2019
- Subjects: Employment equity
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/44743 , vital:38162
- Description: Before 1994, South Africa was under colonialism and apartheid government. The South African work environment was characterised by many cases of injustices, unfair treatment, unfair discrimination in employment, which led to continuous industrial actions. With the advent of democracy in South Africa in the early 1990s, many labour laws were passed to address labour disputesand to make the labour environment governable and conducive for maximum performance.
- Full Text: false
- Date Issued: 2019
An assessment of the implementation of the performance management and development system: the office of the premier in the Eastern Cape Province
- Authors: Douglas, Bukelwa Maureen
- Date: 2019
- Subjects: Performance -- Management -- South Africa -- Eastern Cape , Eastern Cape (South Africa) -- Office of the Premier Eastern Cape (South Africa) -- Evaluation Local government -- South Africa -- Eastern Cape -- Case studies
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/39545 , vital:35289
- Description: The Performance management and development system has been introduced in the South African Public Service with the intention of monitoring, reviewing, assessing performance, developing under performers, recognising and rewarding good performance of the public officials. It is also there to develop the public officials who fail to attain required expectations. This study focuses on investigating whether employees do understand Performance Management and development system for the effectiveness of employee performance in the Eastern Cape Office of the Premier and that this has with the motivation of the public sector in the Eastern Cape, and the correlation that this has with the motivation of the public officials to improve performance. A qualitative research design was used for this study to investigate whether employees do understand effectiveness of PMDS on employees performance. The research design consisted of a case study where seven interview questions were conducted with the first employees from level four to level eight (operational staff), middle managers from level nine to level twelve and senior managers in the Office of the Premier Eastern Cape. Data analysis led to thematic analysis two themes were developed from the objectives of the study. This study has made the following recommendations: The employees in the Office of the Premier should be regularly monitored and evaluated on how to implement performance management and developed system. As a result, the study will give more understanding in aligning with the OTP strategy and drive individual performance, but will also assist all levels of employees within the OTP: EC in understanding the day to day operational activities of performance management. It will also help employee support and talent management professionals in knowing and understanding the best practices to adopt, in managing their individual performance levels.
- Full Text:
- Date Issued: 2019
- Authors: Douglas, Bukelwa Maureen
- Date: 2019
- Subjects: Performance -- Management -- South Africa -- Eastern Cape , Eastern Cape (South Africa) -- Office of the Premier Eastern Cape (South Africa) -- Evaluation Local government -- South Africa -- Eastern Cape -- Case studies
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/39545 , vital:35289
- Description: The Performance management and development system has been introduced in the South African Public Service with the intention of monitoring, reviewing, assessing performance, developing under performers, recognising and rewarding good performance of the public officials. It is also there to develop the public officials who fail to attain required expectations. This study focuses on investigating whether employees do understand Performance Management and development system for the effectiveness of employee performance in the Eastern Cape Office of the Premier and that this has with the motivation of the public sector in the Eastern Cape, and the correlation that this has with the motivation of the public officials to improve performance. A qualitative research design was used for this study to investigate whether employees do understand effectiveness of PMDS on employees performance. The research design consisted of a case study where seven interview questions were conducted with the first employees from level four to level eight (operational staff), middle managers from level nine to level twelve and senior managers in the Office of the Premier Eastern Cape. Data analysis led to thematic analysis two themes were developed from the objectives of the study. This study has made the following recommendations: The employees in the Office of the Premier should be regularly monitored and evaluated on how to implement performance management and developed system. As a result, the study will give more understanding in aligning with the OTP strategy and drive individual performance, but will also assist all levels of employees within the OTP: EC in understanding the day to day operational activities of performance management. It will also help employee support and talent management professionals in knowing and understanding the best practices to adopt, in managing their individual performance levels.
- Full Text:
- Date Issued: 2019
An assessment of the performance management and development system with reference to Nkqubela TB Hospital
- Authors: Kune, Anele
- Date: 2019
- Subjects: Performance management
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/44728 , vital:38156
- Description: The aim of this study was to assess the performance management and development system, its implementation, practices, values and its relevance to the performance of the Nkqubela TB Hospital. The study explored how the institution implemented a performance management and development system and assessed the extent of policy compliance. An assessment was conducted into how the staff viewed, reacted and behaved with regard to the implementation through secondary data. This study also assessed whether or not the performance management and development system still was a viable tool to assess performance and/or if it was still relevant in attaining the objectives of the organisation. An assessment was also conducted into checking whether or not performance management motivated employees as its main purpose from a theoretical perspective versus current practices in the public sector, however, the focus of the study was the Nkqubela TB Hospital. The study also assessed the challenges encountered or experienced during the implementation of the performance management and development system at the Nkqubela TB Hospital. It adopted a qualitative approach and a desktop analysis was conducted. The study also assessed whether or not staff were being or had been trained in order to improve their development and the performance of services at the Nkqubela TB Hospital. As public administration is based on theories, this study also examined performance management from a theoretical perspective in relation to current practices at the Nkqubela TB Hospital. This research study significantly highlighted or discovered that training, communication, feedback and the proper implementation of performance without favouritism were important aspects and that it had to be noted for good governance. The research also revealed that a performance management and development system enabled employees to better understand the relationship and correlation between the strategic goals and objectives of the department, employees’ key performance areas and alignment with the vision of the organisation. Lastly, managers and supervisors should apply the performance management and development system to identify good and poor performance, and act appropriately through development, as well as recognising and rewarding good performance
- Full Text:
- Date Issued: 2019
- Authors: Kune, Anele
- Date: 2019
- Subjects: Performance management
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/44728 , vital:38156
- Description: The aim of this study was to assess the performance management and development system, its implementation, practices, values and its relevance to the performance of the Nkqubela TB Hospital. The study explored how the institution implemented a performance management and development system and assessed the extent of policy compliance. An assessment was conducted into how the staff viewed, reacted and behaved with regard to the implementation through secondary data. This study also assessed whether or not the performance management and development system still was a viable tool to assess performance and/or if it was still relevant in attaining the objectives of the organisation. An assessment was also conducted into checking whether or not performance management motivated employees as its main purpose from a theoretical perspective versus current practices in the public sector, however, the focus of the study was the Nkqubela TB Hospital. The study also assessed the challenges encountered or experienced during the implementation of the performance management and development system at the Nkqubela TB Hospital. It adopted a qualitative approach and a desktop analysis was conducted. The study also assessed whether or not staff were being or had been trained in order to improve their development and the performance of services at the Nkqubela TB Hospital. As public administration is based on theories, this study also examined performance management from a theoretical perspective in relation to current practices at the Nkqubela TB Hospital. This research study significantly highlighted or discovered that training, communication, feedback and the proper implementation of performance without favouritism were important aspects and that it had to be noted for good governance. The research also revealed that a performance management and development system enabled employees to better understand the relationship and correlation between the strategic goals and objectives of the department, employees’ key performance areas and alignment with the vision of the organisation. Lastly, managers and supervisors should apply the performance management and development system to identify good and poor performance, and act appropriately through development, as well as recognising and rewarding good performance
- Full Text:
- Date Issued: 2019
An evaluation of performance and management development systems: a case study of Nelson Mandela Bay Municipality
- Authors: Bokwana, Bulelani
- Date: 2019
- Subjects: Performance -- Management
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/36498 , vital:33953
- Description: The primary aim of this study was to establish whether the Performance Management and Development Systems (PMDS) in public institutions, has an effect on service delivery, with specific reference to the Nelson Mandela Bay Municipality (NMBM). This is pertinent because municipalities have become the focal points of service delivery and they tend to focus mainly on complying with the legislative frameworks of having an Integrated Development Plan (IDP) and Performance Management and Development Systems (PMDS) rather than implementing the Integrated Development Plan (IDP) and the Performance Management and Development Systems (PMDS) to enhance service delivery to communities. The Department of Cooperative Governance and Traditional Affairs (CoGta), introduces the Performance Management framework to municipalities with the aim of empowering the communities to demand better services and to hold municipalities accountable. This study provides an in-depth theoretical review on PMDS and service delivery. It is evident that one of the biggest challenges that are being faced by most municipalities in South Africa, is the lack of universal access to services such as water and electricity, sanitation, refuse removal systems and local economic development. This study employed the qualitative research approach to validate the research questions as well as to address the research objectives and data was collected through documentary sources of annual reports, Integrated Development Plan (IDP), Service Delivery and Budget Implementation Plan (SDBIP), articles, journals text books and legislation. Further findings in this study indicate that Performance Management and Development Systems (PDMS) in the Nelson Mandela Bay Municipality (NMBM), has not led to positive changes in service delivery and this is identified by violent service delivery protests. This study also identified that the system is currently flawed because, amongst other things, there is minimal employee involvement in the planning of performance management, including a lack of training opportunities to address identified weaknesses and the non-payment of performance bonuses to good performing employees, similarly majority of employees do not know their performance targets as reflected in the Service Delivery and Budget Implementation Plan (SDBIP). Recommendations emanating from the literature review are presented to enhance service delivery for the Nelson Mandela Bay Municipality (NMBM) through Performance Management and Development Systems (PMDS) and they include cascading PMDS to all employees, furthering issues of alignment and integration of the Integrated Development Plan (IDP) processes, budget, PMDS, monitoring, evaluation and training on the formulation of Key Performance Areas (KPAs) and Key Performance Indicators (KPIs). If these recommendations are adopted, the Nelson Mandela Bay Municipality (NMBM) will be able to deal with the current developmental obstacles that are being faced, in a more effective and efficient manner.
- Full Text:
- Date Issued: 2019
- Authors: Bokwana, Bulelani
- Date: 2019
- Subjects: Performance -- Management
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/36498 , vital:33953
- Description: The primary aim of this study was to establish whether the Performance Management and Development Systems (PMDS) in public institutions, has an effect on service delivery, with specific reference to the Nelson Mandela Bay Municipality (NMBM). This is pertinent because municipalities have become the focal points of service delivery and they tend to focus mainly on complying with the legislative frameworks of having an Integrated Development Plan (IDP) and Performance Management and Development Systems (PMDS) rather than implementing the Integrated Development Plan (IDP) and the Performance Management and Development Systems (PMDS) to enhance service delivery to communities. The Department of Cooperative Governance and Traditional Affairs (CoGta), introduces the Performance Management framework to municipalities with the aim of empowering the communities to demand better services and to hold municipalities accountable. This study provides an in-depth theoretical review on PMDS and service delivery. It is evident that one of the biggest challenges that are being faced by most municipalities in South Africa, is the lack of universal access to services such as water and electricity, sanitation, refuse removal systems and local economic development. This study employed the qualitative research approach to validate the research questions as well as to address the research objectives and data was collected through documentary sources of annual reports, Integrated Development Plan (IDP), Service Delivery and Budget Implementation Plan (SDBIP), articles, journals text books and legislation. Further findings in this study indicate that Performance Management and Development Systems (PDMS) in the Nelson Mandela Bay Municipality (NMBM), has not led to positive changes in service delivery and this is identified by violent service delivery protests. This study also identified that the system is currently flawed because, amongst other things, there is minimal employee involvement in the planning of performance management, including a lack of training opportunities to address identified weaknesses and the non-payment of performance bonuses to good performing employees, similarly majority of employees do not know their performance targets as reflected in the Service Delivery and Budget Implementation Plan (SDBIP). Recommendations emanating from the literature review are presented to enhance service delivery for the Nelson Mandela Bay Municipality (NMBM) through Performance Management and Development Systems (PMDS) and they include cascading PMDS to all employees, furthering issues of alignment and integration of the Integrated Development Plan (IDP) processes, budget, PMDS, monitoring, evaluation and training on the formulation of Key Performance Areas (KPAs) and Key Performance Indicators (KPIs). If these recommendations are adopted, the Nelson Mandela Bay Municipality (NMBM) will be able to deal with the current developmental obstacles that are being faced, in a more effective and efficient manner.
- Full Text:
- Date Issued: 2019
An evaluation of performance management and development system: South African social security agency, Eastern Cape regional office
- Authors: Ndamase, Nkuthalo
- Date: 2019
- Subjects: Performance -- Management -- South Africa -- Eastern Cape , Employee motivation -- South Africa -- Eastern Cape Organizational commitment -- South Africa -- Eastern Cape Job satisfaction -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/41763 , vital:36579
- Description: The main aim and objective of the study was to conduct an evaluation of Performance Management and Development System with reference to South African Social Security Agency Eastern Cape Regional Office. In order to achieve the objective, the study applied stratified random sampling to draw a sample of 44 participants and 4 key informants representing the four PMDS Moderation Branch Committees. The study utilized questionnaires and semi-structured interviews as data collection instruments. Data analysis was conducted using descriptive statistics in terms of frequencies and percentages of occurrences. Data was also analyzed using thematic content analysis and a number of themes were identified. The main findings of the study, were that there was alignment of individual key performance areas to their unit’s Operational Plan and ultimately to goals and objectives of the Agency. There was lack of performance feedback sessions between supervisor and supervisee, which resulted in training of employees not being conducted. PMDS Moderation Committee members were not equipped in terms of how to assess employee performance. The main recommendation of the study is for the Human Capital Development unit as custodians of the implementation of PMDS, to conduct regular workshops on the application of the PMDS Policy for the employees as well as training of the PMDS Moderation Committee members. This would be done in an effort to ensure that the implementation of PMDS leads to the achievement of the goals and objectives of the Agency. The implementation of the PMDS Policy at SASSA Eastern Cape Regional Office has the potential to contribute to improved service delivery and by implication, the improvement of the quality of life of the millions of the recipients of social grant.
- Full Text:
- Date Issued: 2019
- Authors: Ndamase, Nkuthalo
- Date: 2019
- Subjects: Performance -- Management -- South Africa -- Eastern Cape , Employee motivation -- South Africa -- Eastern Cape Organizational commitment -- South Africa -- Eastern Cape Job satisfaction -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/41763 , vital:36579
- Description: The main aim and objective of the study was to conduct an evaluation of Performance Management and Development System with reference to South African Social Security Agency Eastern Cape Regional Office. In order to achieve the objective, the study applied stratified random sampling to draw a sample of 44 participants and 4 key informants representing the four PMDS Moderation Branch Committees. The study utilized questionnaires and semi-structured interviews as data collection instruments. Data analysis was conducted using descriptive statistics in terms of frequencies and percentages of occurrences. Data was also analyzed using thematic content analysis and a number of themes were identified. The main findings of the study, were that there was alignment of individual key performance areas to their unit’s Operational Plan and ultimately to goals and objectives of the Agency. There was lack of performance feedback sessions between supervisor and supervisee, which resulted in training of employees not being conducted. PMDS Moderation Committee members were not equipped in terms of how to assess employee performance. The main recommendation of the study is for the Human Capital Development unit as custodians of the implementation of PMDS, to conduct regular workshops on the application of the PMDS Policy for the employees as well as training of the PMDS Moderation Committee members. This would be done in an effort to ensure that the implementation of PMDS leads to the achievement of the goals and objectives of the Agency. The implementation of the PMDS Policy at SASSA Eastern Cape Regional Office has the potential to contribute to improved service delivery and by implication, the improvement of the quality of life of the millions of the recipients of social grant.
- Full Text:
- Date Issued: 2019
An evaluation of the impact of public participation on good governance: a case of Buffalo City Municipality
- Authors: Makhubu, Sifiso Amos
- Date: 2019
- Subjects: Local government -- South Africa -- Buffalo City Municipality -- Citizen participation , Municipal services -- South Africa -- Eastern Cape -- Citizen participation Public administration -- South Africa -- Eastern Cape Responsibility -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/40823 , vital:36240
- Description: Public administration theory suggests that public participation in good governance plays a critical role in the socio-economic development of communities. This study seeks to investigate the impact of public participation in good governance; identify hindrances for public participation in the good governance; examine current efforts and processes in place to promote public participation in municipal governance of Buffalo City Municipality. A qualitative research methodology that considered a comprehensive review of literature and secondary data was adopted for this research. The literature review explored the theoretical, conceptual and legislative framework for public participation in good governance. Regardless of the importance of public participation in good governance, the research has shown that public participation is not being implemented at the level that enables the nation to achieve its good governance vision. It is therefore recommended in the dissertation that, when municipalities draft Integrated Development Plans (IDPs) that embrace public participation in good governance, they should firstly analyse current context of municipal area; establish strategic objectives and vision of the municipality; identify and design the actual projects to carry out. Moreover, municipalities should consolidate all project proposals from local and district municipalities, and ultimately consider and integrate all the submissions received in relation to the draft IDP.
- Full Text:
- Date Issued: 2019
- Authors: Makhubu, Sifiso Amos
- Date: 2019
- Subjects: Local government -- South Africa -- Buffalo City Municipality -- Citizen participation , Municipal services -- South Africa -- Eastern Cape -- Citizen participation Public administration -- South Africa -- Eastern Cape Responsibility -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/40823 , vital:36240
- Description: Public administration theory suggests that public participation in good governance plays a critical role in the socio-economic development of communities. This study seeks to investigate the impact of public participation in good governance; identify hindrances for public participation in the good governance; examine current efforts and processes in place to promote public participation in municipal governance of Buffalo City Municipality. A qualitative research methodology that considered a comprehensive review of literature and secondary data was adopted for this research. The literature review explored the theoretical, conceptual and legislative framework for public participation in good governance. Regardless of the importance of public participation in good governance, the research has shown that public participation is not being implemented at the level that enables the nation to achieve its good governance vision. It is therefore recommended in the dissertation that, when municipalities draft Integrated Development Plans (IDPs) that embrace public participation in good governance, they should firstly analyse current context of municipal area; establish strategic objectives and vision of the municipality; identify and design the actual projects to carry out. Moreover, municipalities should consolidate all project proposals from local and district municipalities, and ultimately consider and integrate all the submissions received in relation to the draft IDP.
- Full Text:
- Date Issued: 2019
An evaluation of the implementation of e-learning: selected high schools in the Eden central Karoo education district
- Authors: Pinzie, Ayabulela
- Date: 2019
- Subjects: Web-based instruction -- Education , Computer-assisted instruction Internet in education Educational technology Information technology -- Education
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/43256 , vital:36775
- Description: One of the post-1994 democratic government’s foremost tasks has been to transform education into a more responsive tool in building communities in order to drive economic and social development. Thus, today a number of legislation and policy changes were made. Throughout the country, today emergence of technology in education paradigm is at the center of education development, terms such as e-Education and e-Learning are popular. The Western Cape Education Department in particular is bound to align its policies and programmes to ensure that they speak the language of the fourth industrial revolution. The Western Cape Government’s (WCG) vision on e-Learning as informed by the White Paper 7, policy document on e-Education and further supported by the National Development Plan (Operations Phakisa), has adopted various policies and projects on education. This includes the game changer initiative of the WCG that gave birth to the e-Learning project. As part of this project the WCG has invested hundreds of millions to implement the project throughout the schools in the Western Cape province. The aim of this study is to enhance ICT solutions in schools, educator professional development, learner upskilling and infrastructure development, in order to achieve social and economic inclusion of the people of the Western Cape. The purpose of this study was to evaluate the implementation of the project, while identifying the challenges experienced and further record corrective measures that should be taken into cognisant in order to achieve the successful completion of the project. The literature review was undertaken to provide an in-depth understanding of the existing subject body of knowledge. This review covers various subtopics on the subject, comprehensive analysis of the phenomena under investigation and furthermore, look at theoretical perspective of project evaluation. Since the challenges were identified and outlined during the course of evaluation, therefore, corrective measures are thus explicitly taken with cognisant in ensuring completion of the project. Thus, this treatise provides an insight on the emergence of e-Learning, further explain various key concepts and venture to a number of recommendations in improving e-Learning project in the Eden and Central Karoo (Karoo) District of the Western Cape Education Department.
- Full Text:
- Date Issued: 2019
- Authors: Pinzie, Ayabulela
- Date: 2019
- Subjects: Web-based instruction -- Education , Computer-assisted instruction Internet in education Educational technology Information technology -- Education
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/43256 , vital:36775
- Description: One of the post-1994 democratic government’s foremost tasks has been to transform education into a more responsive tool in building communities in order to drive economic and social development. Thus, today a number of legislation and policy changes were made. Throughout the country, today emergence of technology in education paradigm is at the center of education development, terms such as e-Education and e-Learning are popular. The Western Cape Education Department in particular is bound to align its policies and programmes to ensure that they speak the language of the fourth industrial revolution. The Western Cape Government’s (WCG) vision on e-Learning as informed by the White Paper 7, policy document on e-Education and further supported by the National Development Plan (Operations Phakisa), has adopted various policies and projects on education. This includes the game changer initiative of the WCG that gave birth to the e-Learning project. As part of this project the WCG has invested hundreds of millions to implement the project throughout the schools in the Western Cape province. The aim of this study is to enhance ICT solutions in schools, educator professional development, learner upskilling and infrastructure development, in order to achieve social and economic inclusion of the people of the Western Cape. The purpose of this study was to evaluate the implementation of the project, while identifying the challenges experienced and further record corrective measures that should be taken into cognisant in order to achieve the successful completion of the project. The literature review was undertaken to provide an in-depth understanding of the existing subject body of knowledge. This review covers various subtopics on the subject, comprehensive analysis of the phenomena under investigation and furthermore, look at theoretical perspective of project evaluation. Since the challenges were identified and outlined during the course of evaluation, therefore, corrective measures are thus explicitly taken with cognisant in ensuring completion of the project. Thus, this treatise provides an insight on the emergence of e-Learning, further explain various key concepts and venture to a number of recommendations in improving e-Learning project in the Eden and Central Karoo (Karoo) District of the Western Cape Education Department.
- Full Text:
- Date Issued: 2019
An evaluation of the leadership development strategic plan of the Eastern Cape Department of Basic Education
- Authors: Saffa, Fundiswa Mabelwana
- Date: 2019
- Subjects: Development leadership -- South Africa -- Eastern Cape , Leadership -- South Africa -- Eastern Cape Strategic planning -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/40668 , vital:36211
- Description: The purpose of this study was to evaluate the Leadership Development Strategic Plan and its implications on leadership development. This is on the backdrop of a revised five-year plan for 2015/16-2019/20, which was developed and tabled in Parliament in March 2015. The revised strategic plan identified vital outcomes, goals and objectives against which the Basic Education Department’s medium-term results will be measured as well as evaluated by Parliament. The goals of the strategic plan are based on the National Development Plan (NDP) and they are comprised of efficient and effective management and governance, improved teacher supply, utilisation and development, effective development, implemention, monitoring and evaluation of the curriculum, effective systems for information management, planning, co-ordination, district support and assessment, enhanced social cohesion in schools as well as the wellbeing of learners. It was noted in this research that various definitions of leadership exist and they were presented before an operational definition suitable for this study was selected. The aims of leadership development were elaborated while assessing the needs thereof. Thereafter, theories supporting leadership development were identified and explained. The study used a qualitative methodology to investigate and evaluate the Leadership Development Strategic Plan through document analysis, thereby gathering the views and perspectives of various stakeholders. This allowed the researcher to obtain in-depth information on the Leadership Development Strategic Plan in the Eastern Cape Province Department of Basic Education (DoE). In order to fulfil the objectives of the study, a survey was conducted using a questionnaire among the employees of the Department of Basic Education in the Eastern Cape. The research revealed that employees from DoE encounter a number of challenges regarding the accessibility and availibality of services, consultations and facilities. The research discovered that there is a frequent change of management. There are also problems of communication within the hierarchy as well as with the match and placement of employees within the department, according to their qualifications. It was also evident that there is no strong leadership, no service delivery and a high employee turnover. The research also revealed that there is a lack of proper evaluation and monitoring, a resistance to change and a disregard of policies as well as a lack of leadership skills and an instability of the environment due to political interference. Yet it was evident in this research that there was an aspect of consultation during the development of the strategic plan and that the monitoring and implementation of the strategic plan is present, as planned by the department. The research also discovered that the level of leadership is high and of good quality, yet the challenges in the implementation of the plan are due to political appointing. The research therefore recommended that further research needed to be conducted to understand issues regarding this subject in greater detail. It also recommended the introduction of a curriculum that produces good education. More so, it recommended that there must be proper training regarding the monitoring and evaluation of the Leadership Development Strategic Plan. The study further recommended that the leadership must have access to leadership programs where they can receive the best practice as leaders.
- Full Text:
- Date Issued: 2019
- Authors: Saffa, Fundiswa Mabelwana
- Date: 2019
- Subjects: Development leadership -- South Africa -- Eastern Cape , Leadership -- South Africa -- Eastern Cape Strategic planning -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/40668 , vital:36211
- Description: The purpose of this study was to evaluate the Leadership Development Strategic Plan and its implications on leadership development. This is on the backdrop of a revised five-year plan for 2015/16-2019/20, which was developed and tabled in Parliament in March 2015. The revised strategic plan identified vital outcomes, goals and objectives against which the Basic Education Department’s medium-term results will be measured as well as evaluated by Parliament. The goals of the strategic plan are based on the National Development Plan (NDP) and they are comprised of efficient and effective management and governance, improved teacher supply, utilisation and development, effective development, implemention, monitoring and evaluation of the curriculum, effective systems for information management, planning, co-ordination, district support and assessment, enhanced social cohesion in schools as well as the wellbeing of learners. It was noted in this research that various definitions of leadership exist and they were presented before an operational definition suitable for this study was selected. The aims of leadership development were elaborated while assessing the needs thereof. Thereafter, theories supporting leadership development were identified and explained. The study used a qualitative methodology to investigate and evaluate the Leadership Development Strategic Plan through document analysis, thereby gathering the views and perspectives of various stakeholders. This allowed the researcher to obtain in-depth information on the Leadership Development Strategic Plan in the Eastern Cape Province Department of Basic Education (DoE). In order to fulfil the objectives of the study, a survey was conducted using a questionnaire among the employees of the Department of Basic Education in the Eastern Cape. The research revealed that employees from DoE encounter a number of challenges regarding the accessibility and availibality of services, consultations and facilities. The research discovered that there is a frequent change of management. There are also problems of communication within the hierarchy as well as with the match and placement of employees within the department, according to their qualifications. It was also evident that there is no strong leadership, no service delivery and a high employee turnover. The research also revealed that there is a lack of proper evaluation and monitoring, a resistance to change and a disregard of policies as well as a lack of leadership skills and an instability of the environment due to political interference. Yet it was evident in this research that there was an aspect of consultation during the development of the strategic plan and that the monitoring and implementation of the strategic plan is present, as planned by the department. The research also discovered that the level of leadership is high and of good quality, yet the challenges in the implementation of the plan are due to political appointing. The research therefore recommended that further research needed to be conducted to understand issues regarding this subject in greater detail. It also recommended the introduction of a curriculum that produces good education. More so, it recommended that there must be proper training regarding the monitoring and evaluation of the Leadership Development Strategic Plan. The study further recommended that the leadership must have access to leadership programs where they can receive the best practice as leaders.
- Full Text:
- Date Issued: 2019
An evaluation of the management performance assessment tool in the department of cooperative governance and traditional affairs in the Eastern Cape
- Authors: Braweni, Asanda
- Date: 2019
- Subjects: Performance -- Management , Local government -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape Organizational effectiveness -- South Africa -- Eastern Cape Performance -- Evaluation
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/37233 , vital:34139
- Description: Management Performance Assessment Tool for improving audit outcomes in the Eastern Cape Department of Cooperative Governance & Traditional Affairs steamed out of the need to possibly have a preliminary understanding of the MPAT and how its application has fared towards performance improvement and service delivery mandate of the department in review. In 2010, South African Cabinet requested the Department of Performance Monitoring and Evaluation (DPME) in the Presidency in collaboration with the Department of Public Service and Administration (DPSA) to lead the development of a comprehensive assessment tool through the nine provincial departments and offices of the Premiers as the Provincial coordinating agencies. The aim of this empirical study was to assess how Management Performance Assessment Tool (MPAT) can be well utilised to improve audit outcomes of the Department of Cooperative Governance & Traditional Affairs (DCoGTA). Performance Management which is the basis for the research aims at assisting the DCoGTA in the Eastern Cape to better apply the MPAT tools to achieving better performance improvement through well informed Management decision-making which will ultimately guarantee smarter public service delivery and improved audit outcomes. The research methodology is socially driven in outlook with designed structure and plan which investigates the research aims through an introductory platform on the research questions demanding answers towards solving the research problems emanating from the main title of the research. Data analysis which informs the research findings provides some policy lessons on the application of MPAT as a tool for performance improvement when it is appropriately applied, and adopted within the decision-making structures of the Department of Cooperative Governance & Traditional Affairs of the Eastern Cape Provincial government.
- Full Text:
- Date Issued: 2019
- Authors: Braweni, Asanda
- Date: 2019
- Subjects: Performance -- Management , Local government -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape Organizational effectiveness -- South Africa -- Eastern Cape Performance -- Evaluation
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/37233 , vital:34139
- Description: Management Performance Assessment Tool for improving audit outcomes in the Eastern Cape Department of Cooperative Governance & Traditional Affairs steamed out of the need to possibly have a preliminary understanding of the MPAT and how its application has fared towards performance improvement and service delivery mandate of the department in review. In 2010, South African Cabinet requested the Department of Performance Monitoring and Evaluation (DPME) in the Presidency in collaboration with the Department of Public Service and Administration (DPSA) to lead the development of a comprehensive assessment tool through the nine provincial departments and offices of the Premiers as the Provincial coordinating agencies. The aim of this empirical study was to assess how Management Performance Assessment Tool (MPAT) can be well utilised to improve audit outcomes of the Department of Cooperative Governance & Traditional Affairs (DCoGTA). Performance Management which is the basis for the research aims at assisting the DCoGTA in the Eastern Cape to better apply the MPAT tools to achieving better performance improvement through well informed Management decision-making which will ultimately guarantee smarter public service delivery and improved audit outcomes. The research methodology is socially driven in outlook with designed structure and plan which investigates the research aims through an introductory platform on the research questions demanding answers towards solving the research problems emanating from the main title of the research. Data analysis which informs the research findings provides some policy lessons on the application of MPAT as a tool for performance improvement when it is appropriately applied, and adopted within the decision-making structures of the Department of Cooperative Governance & Traditional Affairs of the Eastern Cape Provincial government.
- Full Text:
- Date Issued: 2019
An examination of the visual representation of young white Afrikaner women
- Authors: Jordan, Nicole
- Date: 2019
- Subjects: Photography of women -- South Africa , Photography, Artistic -- South Africa Photography -- South Africa Photography, Artistic -- 21st century Women -- South Africa -- Social conditions
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/39972 , vital:35622
- Description: The purpose of this qualitative research study is to comment on the visual representation of women between the ages of twenty and thirty within white contemporary Afrikaans culture. This will be achieved through an analysis of stereotypes evident in Afrikaner culture. Examples of this include but are not limited to the text and visuals in the Goeie Maniere en Etiket (1981) book by Emsie Schoeman and dated Afrikaans magazine issues by Huisgenoot (Issue XLII, 2 June 1961) and Sarie Marais (Issue 17/19, 30 March 1966). Interviews were conducted with five white young Afrikaner women using a collaborative approach, to gain a better understanding of the influences that cultural and visual stereotypes have on an individual. The research aims to comment on how the emerging post-apartheid generation of young Afrikaner women are responding to the cultural expectations and engaging with their Afrikaner identity in the way they choose to represent themselves through tableau portrait photography. The study is based on a practice-based research method, which encompasses two components: a written output and a practical output. These function as a unity, where the written component guides the development of the practical body of work. The written document provides the foundation and framework in which the practical work functions, creating a conceptual framework that guides the process of collaboration between the visual artist and subject to construct a contemporary visual representation that focuses on how young Afrikaner women react to traditional cultural roles and develop an understanding of self. The study makes use of Gillian Rose’s visual analysis framework as a critical analysis tool to determine the visual representation that emerges from the collaboration between the visual artist and the subject. Ultimately, the aim of this research is to facilitate the potential for the subject to critically engage with visual identity by collaborating with the visual artist. This research presents a unique approach to communicate an evolving post-apartheid identity and has contributed to an understanding of the feminine identity construction of the emerging Afrikaner generation in a democratic South Africa.
- Full Text:
- Date Issued: 2019
- Authors: Jordan, Nicole
- Date: 2019
- Subjects: Photography of women -- South Africa , Photography, Artistic -- South Africa Photography -- South Africa Photography, Artistic -- 21st century Women -- South Africa -- Social conditions
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/39972 , vital:35622
- Description: The purpose of this qualitative research study is to comment on the visual representation of women between the ages of twenty and thirty within white contemporary Afrikaans culture. This will be achieved through an analysis of stereotypes evident in Afrikaner culture. Examples of this include but are not limited to the text and visuals in the Goeie Maniere en Etiket (1981) book by Emsie Schoeman and dated Afrikaans magazine issues by Huisgenoot (Issue XLII, 2 June 1961) and Sarie Marais (Issue 17/19, 30 March 1966). Interviews were conducted with five white young Afrikaner women using a collaborative approach, to gain a better understanding of the influences that cultural and visual stereotypes have on an individual. The research aims to comment on how the emerging post-apartheid generation of young Afrikaner women are responding to the cultural expectations and engaging with their Afrikaner identity in the way they choose to represent themselves through tableau portrait photography. The study is based on a practice-based research method, which encompasses two components: a written output and a practical output. These function as a unity, where the written component guides the development of the practical body of work. The written document provides the foundation and framework in which the practical work functions, creating a conceptual framework that guides the process of collaboration between the visual artist and subject to construct a contemporary visual representation that focuses on how young Afrikaner women react to traditional cultural roles and develop an understanding of self. The study makes use of Gillian Rose’s visual analysis framework as a critical analysis tool to determine the visual representation that emerges from the collaboration between the visual artist and the subject. Ultimately, the aim of this research is to facilitate the potential for the subject to critically engage with visual identity by collaborating with the visual artist. This research presents a unique approach to communicate an evolving post-apartheid identity and has contributed to an understanding of the feminine identity construction of the emerging Afrikaner generation in a democratic South Africa.
- Full Text:
- Date Issued: 2019
An exploration of the materiality of forged steel as medium for visual artists
- Authors: De Lange, Neil
- Date: 2019
- Subjects: Blacksmithing , Art -- 21st century Art -- Sculpture
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/39425 , vital:35245
- Description: This research is an exploration into the materiality of forged steel, and is aimed at the preservation of traditional blacksmith forging techniques and methods by incorporating these methods as added skill set during the making of three dimensional visual art. An investigation into the history of traditional forging (iron works) serves as background aimed at the identification of the various techniques and methods utilized during the processes found in traditional blacksmith forging. The practice of this research consists of three parts: firstly, a textual investigation to establish the basics (note taking- visual journal); secondly, practical exercises to gain a better understanding of the behaviour of various steels by utilizing traditional methods of forging to explore the potential applications for the forge as a tool in service of the visual arts; and lastly, reflection on the process to modify and adapt processes (methods and techniques) to promote further interest in the use of a forge as tool during the making of three-dimensional visual art.
- Full Text:
- Date Issued: 2019
- Authors: De Lange, Neil
- Date: 2019
- Subjects: Blacksmithing , Art -- 21st century Art -- Sculpture
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/39425 , vital:35245
- Description: This research is an exploration into the materiality of forged steel, and is aimed at the preservation of traditional blacksmith forging techniques and methods by incorporating these methods as added skill set during the making of three dimensional visual art. An investigation into the history of traditional forging (iron works) serves as background aimed at the identification of the various techniques and methods utilized during the processes found in traditional blacksmith forging. The practice of this research consists of three parts: firstly, a textual investigation to establish the basics (note taking- visual journal); secondly, practical exercises to gain a better understanding of the behaviour of various steels by utilizing traditional methods of forging to explore the potential applications for the forge as a tool in service of the visual arts; and lastly, reflection on the process to modify and adapt processes (methods and techniques) to promote further interest in the use of a forge as tool during the making of three-dimensional visual art.
- Full Text:
- Date Issued: 2019
An investigation into the contribution of human resource development to job creation in the Eastern Cape Province
- Authors: Nketiah, Francis
- Date: 2019
- Subjects: Job creation -- South Africa -- Eastern Cape , Economic development -- South Africa -- Eastern Cape Personnel management
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/42030 , vital:36619
- Description: This study aimed at determining the contribution of Human Resource Development to job creation in the Eastern Cape Province. This investigation was done on how development in human resources in the Municipality (King William’s Town/Bhisho specifically) and the Province would help reduce the rate of unemployment in the Province of Eastern Cape in general. This research was necessitated by the fact that Eastern Cape is one of the Province with the highest level of unemployment in the country and Bhisho is the administrative capital of the Province. The study investigated the relationship between HRD and job creation in the Province. The statement of the problem, therefore, provided a foundation within which the aims of the study were explained. The significance of this research cannot be overemphasized especially against the backdrop of the intertwined society crisis of unemployment and poverty facing the Province. Although an extensive amount of research on HRD has been conducted, there is still no specific solution to how the human resource development contribute to job creation to reduce poverty and its associated social vices in the Eastern Cape Province. The objective of the study examine how human resource development can help reduce unemployment, discuss how stakeholders can help train and develop the youth especially the unemployed and to examine the relevance of human resource development to government department in King William’s Town/Bhisho. The nature of the study necessitated the use of questionnaires to elicit information from households. The researcher then presented, analyzed and discussed research findings. The nature of the study enabled the use of tables and frequency distribution to present data. In drawing conclusions, it became clear that there were problems hindering job creation and employment in the Municipality. The main problem was the lack of employable skills on the part of the job seeker and inadequate entrepreneurial skills to create new jobs or expand already existing jobs. To address the problems identified, recommendations were made to the Municipal officials, institutions of learning (FET colleges and universities) and to job seekers/students as well.
- Full Text:
- Date Issued: 2019
- Authors: Nketiah, Francis
- Date: 2019
- Subjects: Job creation -- South Africa -- Eastern Cape , Economic development -- South Africa -- Eastern Cape Personnel management
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/42030 , vital:36619
- Description: This study aimed at determining the contribution of Human Resource Development to job creation in the Eastern Cape Province. This investigation was done on how development in human resources in the Municipality (King William’s Town/Bhisho specifically) and the Province would help reduce the rate of unemployment in the Province of Eastern Cape in general. This research was necessitated by the fact that Eastern Cape is one of the Province with the highest level of unemployment in the country and Bhisho is the administrative capital of the Province. The study investigated the relationship between HRD and job creation in the Province. The statement of the problem, therefore, provided a foundation within which the aims of the study were explained. The significance of this research cannot be overemphasized especially against the backdrop of the intertwined society crisis of unemployment and poverty facing the Province. Although an extensive amount of research on HRD has been conducted, there is still no specific solution to how the human resource development contribute to job creation to reduce poverty and its associated social vices in the Eastern Cape Province. The objective of the study examine how human resource development can help reduce unemployment, discuss how stakeholders can help train and develop the youth especially the unemployed and to examine the relevance of human resource development to government department in King William’s Town/Bhisho. The nature of the study necessitated the use of questionnaires to elicit information from households. The researcher then presented, analyzed and discussed research findings. The nature of the study enabled the use of tables and frequency distribution to present data. In drawing conclusions, it became clear that there were problems hindering job creation and employment in the Municipality. The main problem was the lack of employable skills on the part of the job seeker and inadequate entrepreneurial skills to create new jobs or expand already existing jobs. To address the problems identified, recommendations were made to the Municipal officials, institutions of learning (FET colleges and universities) and to job seekers/students as well.
- Full Text:
- Date Issued: 2019
An investigation into the prevalence of power harassment in the public service: a case study of a provincial department
- Authors: Pardesi, Sheena
- Date: 2019
- Subjects: Harassment -- South Africa , Bullying in the workplace -- South Africa Sexual harassment of women
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/43336 , vital:36798
- Description: Workplace harassment is experienced internationally, and much research has been done on this very complex topic. An area that has not received much focus is “power harassment” which specifically refers to the abuse of one’s authority or position in the workplace with the intent to harm an employee, provided the succumb to whatever undue pressure or influence exerted. The context of this study is the public service of South Africa because it is characterised by strict norms and a high level of bureaucracy, an is assumed to be free from such occurrence. A provincial department in South Africa was used as case study and inferential statistics was used to generalise the findings. The main aim of the present study was to establish the prevalence of power harassment in the provincial department. A representative sample was selected from the provincial department and information was collected by means of an online survey. A quantitative analysis was conducted using descriptive statics. Chi-Square tests and cross tabulation tables were analysed to test several hypotheses.
- Full Text: false
- Date Issued: 2019
- Authors: Pardesi, Sheena
- Date: 2019
- Subjects: Harassment -- South Africa , Bullying in the workplace -- South Africa Sexual harassment of women
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/43336 , vital:36798
- Description: Workplace harassment is experienced internationally, and much research has been done on this very complex topic. An area that has not received much focus is “power harassment” which specifically refers to the abuse of one’s authority or position in the workplace with the intent to harm an employee, provided the succumb to whatever undue pressure or influence exerted. The context of this study is the public service of South Africa because it is characterised by strict norms and a high level of bureaucracy, an is assumed to be free from such occurrence. A provincial department in South Africa was used as case study and inferential statistics was used to generalise the findings. The main aim of the present study was to establish the prevalence of power harassment in the provincial department. A representative sample was selected from the provincial department and information was collected by means of an online survey. A quantitative analysis was conducted using descriptive statics. Chi-Square tests and cross tabulation tables were analysed to test several hypotheses.
- Full Text: false
- Date Issued: 2019
An investigation of the challenges and their impacts as experienced by experts at the forensic pathology services in Port Elizabeth, South Africa
- Authors: Adams, Terry
- Date: 2019
- Subjects: Forensic pathology
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/40213 , vital:35985
- Description: This study focuses on the challenges facing the workers at the Port Elizabeth Forensic Pathology Services in Gelvandale and Mount Road stations. The study follow a qualitative approach which include among others, individual interviews using an interview guide containing questions. Observation has also been used as a research tool to observe at the two stations. To supplement the above research techniques, scholarly published journal articles and books were consulted to corroborate what might have transpired in other studies similar to this one. The concept backlog has been used as a conceptual framework to understand the challenges facing the workers in this study and relevant literature has been consulted. The research finding has been outlined and finally recommendations has been made with the view of addressing some of the problems encountered by the workers.
- Full Text:
- Date Issued: 2019
- Authors: Adams, Terry
- Date: 2019
- Subjects: Forensic pathology
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/40213 , vital:35985
- Description: This study focuses on the challenges facing the workers at the Port Elizabeth Forensic Pathology Services in Gelvandale and Mount Road stations. The study follow a qualitative approach which include among others, individual interviews using an interview guide containing questions. Observation has also been used as a research tool to observe at the two stations. To supplement the above research techniques, scholarly published journal articles and books were consulted to corroborate what might have transpired in other studies similar to this one. The concept backlog has been used as a conceptual framework to understand the challenges facing the workers in this study and relevant literature has been consulted. The research finding has been outlined and finally recommendations has been made with the view of addressing some of the problems encountered by the workers.
- Full Text:
- Date Issued: 2019