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Assessing factors impacting effective corporate governance within Eastern Cape public entities

  • Authors: Yamile, William Themba
  • Date: 2021-12
  • Subjects: Corporate governance -- South Africa -- Eastern Cape
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/54619 , vital:46866
  • Description: Corporate governance is regarded as a system by which an organisation is directed and controlled and it is concerned with structures and responsibilities within organisations. Public entities’ corporate governance is a concept that is gaining more interest, both in specialized literature and in practice. Corporate governance practices are not standard across countries and this dissimilarity is a result of diverse legal structures and cultural settings adopted by different states and provinces. The Eastern Cape Public Entities (ECPEs) have an important role to play in pursuing the economic, social and developmental state agenda. The EC province has ten (10) public entities with mandates and enabling legislations to enhance the provincial economic development, growth and sustainability issues. Of the ten (10) public entities, one entity was used for pilot study. Furthermore, one public entity decided to withdraw from the study, as it was voluntary to participate and that resulted in eight public entities participating. In terms of the questionnaire returns, forty-four (44) responses were received from eight (8) public entities. The main objective of this study was to investigate selected factors impacting on effective corporate governance of ECPEs. In this study, positivistic research paradigm was utilised by means of quantitative research method. Non-probability sampling was used. Primary data was collected using the survey method by means of structured self-administered questionnaires. The empirical results showed that ethical value, organisational culture and policy regulatory framework had a statistically significant impact on corporate governance of ECPEs; while employee morale, leadership, and role clarification were found not to have a statistically significant impact on corporate governance. The findings of this study are envisaged to assist in ensuring effective governance of public entities in order to encourage accountability, public confidence or trust in the corporate system and to drive public policy. Furthermore, the findings can help public entities to achieve what is expected, in terms of work performance objectives or productivity in accordance with the norms and standards. , Thesis (MCom) -- Faculty of Business and Economic Sciences, 2021
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  • Date Issued: 2021-12

Authentic leadership, psychological capital, work engagement and safety behaviour in a construction environment

  • Authors: Turner, Gillian
  • Date: 2021-12
  • Subjects: Construction industry -- South Africa -- Safety measures
  • Language: English
  • Type: Doctoral theses , text
  • Identifier: http://hdl.handle.net/10948/54388 , vital:46487
  • Description: Research purpose: The purpose of the study was (1) to investigate the relationship between authentic leadership, psychological capital (PsyCap), work engagement, and employees’ safety behaviour, and (2) to develop and test a theoretical model comprising of all four constructs as informed by the literature review and data collected. In essence, the goal is to develop recommendations to support and contribute to the overall effectiveness of the construction industry based on the findings of the study. The study will assist South African businesses in the construction domain to manage their demanding work environment and minimise the number of occupational safety violations and injuries. Research motivation: Studies that explore safety from more recently acknowledged leadership theories are in short supply. This study is addressed through the lens of Positive Organisational Behaviour (POB) to situate authentic leadership and PsyCap as measurable constructs that can be developed to have a positive impact on work engagement and safety behaviour. This approach is especially significant in the South African construction environment because of the growing emphasis on the health and safety concerns. In essence, this study links a contemporary leadership theory, psychological constructs, and associated outcomes distinctively to a given industry within the South African context, that is work engagement and safety behaviour. Research design, approach, and method: This study follows a cross-sectional approach to investigate the relationship between authentic leadership, PsyCap, work engagement, and safety behaviour in a construction environment. Convenience sampling was employed to recruit full-time employed workers across hierarchical levels, ranging from blue-collar workers (installation technicians, paving installers, and maintenance technicians) to white-collar workers (supervisors, line managers, senior managers, and other administrative employees), working in the South African construction industry. Both paper-and-pencil and online questionnaires were utilised to collect data for the study. Two hundred paper-and-pencil questionnaires were distributed, and 89 online questionnaires were accessed by potential respondents, with a total of 198 completed questionnaires. A response rate of 65.41% was realised. Quantitative techniques were used to analyse the data: Reliability assessment, Confirmatory factor analysis (CFA), correlation analysis, independent t-test, analysis of variance (ANOVA), and structural equation modelling (SEM). Main findings: All hypotheses were supported. The results indicate that there is an association between the constructs in the study. Specifically, the relationship between authentic leadership and safety behaviour is mediated by PsyCap and work engagement. The research provides valuable input as significant differences were noted across all constructs and demographic variables, except age. Limitations: The results should be interpreted, bearing in mind that there is limited literature available on the relationship between the constructs in the study when applied to the South African context. Furthermore, the limitations primarily revolved around the research design. Specifically, the questionnaire was completed at one point in time and the use of convenience sampling may be associated with possible sampling bias. In response to the COVID-19 pandemic and lockdown which limited group gatherings and contact, a change in the data collection method was necessary. That is, the data collection method changed from a paper-and-pencil version to the online administration of the questionnaire. This resulted in a six-month delay in the completion of data collection. Finally, the wording of certain items may have contributed to central tendency in responses. Future research: It is suggested that future studies should investigate the relationship between the constructs using larger samples, different occupations, alternative South African industries, and explore the long-term effects of these constructs in the South African workplace by adopting a longitudinal research design. This can also be considered in relation to possible interventions to improve leadership authenticity and increase PsyCap and work engagement, with the intention of mitigating adverse safety events in the construction industry. In addition, future studies should also consider how this relationship can be influenced by different ethnic and cultural groups to gain a better understanding of how differences in ethnicity manifests in the constructs. Researchers should also explore the constructs as a group-level phenomenon and consider explanations from an alternative theoretical framework. , Thesis (PhD) -- Faculty of Business and Economic Sciences, 2021
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  • Date Issued: 2021-12

Barriers of entry for black people from owning game reserves in the Eastern Cape

  • Authors: Mazaleni, Zintle
  • Date: 2021-12
  • Subjects: Game reserves -- South Africa -- Eastern Cape -- Management , Game reserves -- Black people -- South Africa -- Eastern Cape -- Management
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/54903 , vital:48469
  • Description: The conservation industry was closed in the previous apartheid time from the black native people and only opened for the white people alone (Spierenburg & Brooks, 2014). According to Mokotjomela, Nombewu, and Peinke, 2015, the game transformation industry is in need of being transformed to more young black people; they noted the challenges that are faced by the young black people in being able to own nature reserves. These include the fact that they are landless. Secondly, the land transformation that is done through the Department of Rural Development, Land and Agrarian Reform (DRDLAR) is not given back to the rightful owners with the title deeds which is also a challenge as one cannot develop land when there is no certainty that it is theirs (Turner, 2004). Tourism destinations which include the game reserves attract tourists because of the positive economic impacts such as labour-intensive jobs, foreign exchange, and foreign direct investments that come with tourists and boost small businesses. According to Sifilo and Henama (2017), tourism has been an economic messiah of South Africa and the decline of mining jobs has been mitigated by the growth of jobs in the tourism industry. The Eastern Cape's economy is still characterised by disparities in employment rates, income, service levels, and productivity. Economic growth rates have been modest, in line with the rest of the country. Low growth and high unemployment have created considerable issues for the province, with a notably increased demand for social services. According to the most recent economic data, the province's economy is declining (or at the very least is stagnant): The average yearly change in gross domestic product (GDP) per region (Eastern Cape) was 1% in the preceding five years, but only 0.6 percent in the last year The selection of the qualitative research approach and in particular the use of open-ended questionnaires is because it is the only platform that will allow participants to voice their opinions fully without limits and allow the study not to be limited with the information given by the participants. The first section of the questionnaire aimed at obtaining profile data on the respondents. These include age, gender, ethnicity, home language, educational level and time working in conservation and the tourism sector. Questions 8 – 17 focused on respondents stating no, yes, or maybe to the posed questions and elaborating on their experience and knowledge of the wildlife industry, while questions 18 – 24 mainly focused on gaining and listing opinions of respondents on solution to allow entry for black people into the wildlife industry, as well as giving advice on how government and the private sector can assist in reaching the desired goal. Strongly indicated by the empirical results is the gap between the previously disadvantaged group and the white minority group in the province of the Eastern Cape in the wildlife conservation industry. Shown by the results is the position of the black people in the industry as just servants or employees and not owners or equal shareholders and the lack of women leadership in the industry, as well as young people involvement in the decisions and operations of the industry. The list of barriers had one common barrier identified by almost all respondents as noted by the researcher: the issue of land unavailability for the black people in the province. Communal land does not have title deeds as the land is in the hands of governmental departments and traditional authorities. Conditions stipulated on the game transformation policy of the Eastern Cape state that an individual must be in possession of a title deed to the land. This is but a dream to the black people of the Eastern Cape, especially a title deed to a land big enough to be converted into a game reserve. The empirical results strongly indicate the land ownership as the number one barrier for black people from owning game reserves. , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
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  • Date Issued: 2021-12

Climate change and food security in South Africa

  • Authors: Xola, Dungelo
  • Date: 2021-12
  • Subjects: Food security -- Climatic factors -- South Africa
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/${Handle} , vital:45720
  • Description: Climate change continues to pose a threat to mankind. Its impacts are evident in both developed and developing countries. South Africa is a no exception to the climate change problems. Climate change in South Africa has affected water availability which subsequently affects food security of the country. This research study investigated the impacts of climate change on food security in South Africa. South Africa’s food security is severely affected by climate change and as a result, the South African government through the Department of Agriculture, Forestry and Fisheries has devised strategies to respond to climate change and ensure food security in the country. The study analysed government documents and articles about climate change from 2008 to 2018. The study employed content analysis as a data analysis method and the study developed eighteen codes and from those codes, four themes emerged. The research findings highlight that South Africa is a food secure nation only at a national level. In addition, the findings highlighted that climate change poses a significant threat on the agricultural sector which ultimately affects food security in South Africa. The climate change impacts in South Africa include an increase in temperatures, rise in sea water levels, and floods. Climate change in South Africa continues to pose a significant threat in the GDP as it affects crop production and livestock farming, which ultimately affects the exports of the country. , Thesis (MA) -- Faculty of Business and Economic Sciences, Economics, Development & Tourism, 2021
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  • Date Issued: 2021-12

Communal property associations and protected areas management: some participation controversies in Dwesa-Cwebe Nature Reserve, Eastern Cape

  • Authors: Zwelakhe, Loyiso
  • Date: 2021-12
  • Subjects: National parks and reserves -- South Africa -- Eastern Cape -- Management
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/54355 , vital:46478
  • Description: The management and protection of protected areas such as nature reserves remains a primary concern for the different stakeholders involved; especially the marginalised rural communities that are deprived of genuine ownership of the natural resources. The representation of the marginalised rural communities adjacent to the protected areas has become significant in the control and utilisation of natural resources in protected areas. Communal Property Associations (CPAs) were established to help represent their communities in such matters of natural resources ownership and control. Despite; the formation of the CPAs, the participation of these associations in the management of the nature reserve in Dwesa-Cwebe has been questioned and under scrutiny. Therefore, this study seeks to understand the dynamics around the participation of the Dwesa-Cwebe Community Property Association in the management of Dwesa-Cwebe Nature Reserve. The study sought to find out experiences of the members of Dwesa-Cwebe CPA regarding their participation in the management of Dwesa-Cwebe Nature Reserve. Some questions needed to be answered, such as: To what extent is the membership in Dwesa-Cwebe CPAs a true representation of the needs of the local communities in the management of Dwesa-Cwebe Nature Reserve? What are the challenges faced by the members of the Dwesa-Cwebe CPA in representing the local communities in the management of the Dwesa-Cwebe Nature Reserve? What recommendations can be provided to solve the challenges faced by the Dwesa-Cwebe CPA in the management of Dwesa-Cwebe Nature Reserve? The study utilised a qualitative research methodology to obtain the answers to the main research questions. The study utilised convenience sampling to select ten suitable participants who were prepared to participate in the study and who are members of the CPA from Dwesa-Cwebe area. The research used interviews and non-participant observation to gather data. The collected data was analysed using thematic analysis. The analysis of the data revealed that there is limited participation by the CPA members in the management of Dwesa-Cwebe Nature Reserve. The study’s findings also indicated the CPA members are not involved in the management of the utilisation of generated revenue. The findings of this study also revealed that there are benefits that are entrenched in the participation of CPA members in the activities of the Dwesa-Cwebe Nature Reserve. However, the participation mechanisms are not producing the desired outcomes. Based on these findings the study recommends that the management of the Dwesa-Cwebe Nature Reserve review their management approach so as to ensure effective participation by CPA members. Further, there is a need to produce reports that update the Dwesa-Cwebe community on how the management of the nature reserve is utilising the generated revenue and its development plans. , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
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  • Date Issued: 2021-12

Community development and sustainable livelihoods: the Jeffrey’s Bay wind farm cattle farming co-operative, South Africa

  • Authors: Mnwana, Zandile
  • Date: 2021-12
  • Subjects: Community development -- South Africa , Agriculture, Cooperative -- South Africa
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/54925 , vital:48481
  • Description: In the South African context, co-operatives are mostly established to ease the impact of unemployment and poverty, particularly in rural communities. The Kruisfontein Cattle Farming Co-operative is no different, as it was formed by a group of farmers who were looking into converting their herd from that of a poor genetic quality, low-value breed to a superior quality breed. These farmers were all facing similar challenges prior to forming the co-operative and they hoped that through working together they would be able to overcome some of the challenges they faced and thus become a successful co-operative that can compete with established farmers. The Jeffery’s Bay Wind Farm carried a mandate from the Department of Energy, through the REIPPP, to ensure that a portion of its profits is redirected to assist communities that are within a 50km radius of the JBWF. The Kruisfontein Cattle Farming Co-operative became part of the programme and the JBWF’s project manager became the person responsible for the smooth running of the programme. However, research conducted in this field has revealed that in most cases project managers in the renewable energy sector encounter challenges when implementing community development initiatives and they may lack an in-depth understanding of what community or social development entails, as it might not necessarily be an area of expertise for them. Therefore, this study aimed to explore how the Kruisfontein Cattle Farming Co-operative has influenced the livelihoods of the beneficiaries. The theories that were adopted and deemed applicable to this study included the traditional modernisation theory, dependency theory and sustainable development. The study employed a qualitative approach and a case study research design. The study made use of primary data collected through semi-structured interviews and documents, and an interview schedule was employed to carry out the interviews. In terms of sampling, the researcher made use of convenience sampling, which is a form of non-probability sampling. All the members of the Kruisfontein Cattle Farming Co-operative, which was the entire population of the study, were interviewed, thus making the sample type a census. The study explored how the Kruisfontein Cattle Farming Co-operative has influenced the livelihoods of the beneficiaries and revealed that since the involvement of the JBWF, the co-operative has recorded several achievements such as fencing around the grazing land and cattle kraal as well as calves of a superior breed that will enable the beneficiaries to receive good prices when selling their cattle. However, the co-operative is faced with challenges associated with weak livelihood assets, as the asset pentagon illustrated that the beneficiaries have moderate access to physical, human and social capital, while their natural capital is low, and their financial capital is significantly low. An overreliance on nature-based activities as a livelihood strategy is also a challenge facing the co-operative. Lastly, notwithstanding the abovementioned challenges, it can be concluded that the Kruisfontein Cattle Farming Co-operative has had a positive influence on the livelihoods of the beneficiaries, as they indicated that they experienced reduced vulnerability through the fenced grazing land and anticipated an improvement in their financial capital status through the increased income they would receive from selling cattle of a superior breed. , Thesis (MADS) -- Faculty of Business and Economic Sciences, 2021
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  • Date Issued: 2021-12

Contribution of the Community Works Programme (CWP) on poverty alleviation in the Western Cape Province

  • Authors: Tshomela, Buyiswa Ellen
  • Date: 2021-12
  • Subjects: Community development -- South Africa -- Western Cape , Poverty -- Prevention -- Economic aspects -- South Africa -- Western Cape
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/54652 , vital:46880
  • Description: To address the persistent challenge of the high level of unemployment, poverty, and inequalities, in 2006, the South African government initiated the Community Works Programme that provides an employment safety net for people living in marginalized areas where access to employment opportunities is very limited. The study aims to investigate the contribution of the CWP on poverty alleviation in the Western Cape Province. A qualitative research approach and a qualitative survey questionnaire were used to conduct the study in the Western Cape Province of South Africa. The WC Province has a total target of 17 700 participants in the 27 sites established across seven districts with an average site size of 656 participants. A purposive stratified sampling technique was used to sample 90 participants. Semi-structured interviews, with open-ended questions, were conducted with all the 90 respondents. A thematic content data analysis process was used to analyse data. Findings such as positive contribution or benefits of the programme, economic benefits, personal development, and capacity building, and enhanced economic inclusion and opportunities will be discussed in this study. Recommendations will be made based on the findings of the study. The research findings have shown that the dominant perception expressed by the participants of the CWP was that the program has made a significant contribution to their livelihood. The primary research data also showed that most of the participants utilized the wages received from the programme to buy food, pay for municipal services, pay family educational needs, pay for personal educational needs, demonstrating that the CWP has made a significant contribution to the livelihood of the participants. The literature review reflected that with the high level of unemployment in South Africa, the conditions that necessitated the implementation of this kind of community public works programme remain intact and the intended beneficiaries remain vulnerable and marginalised. , Thesis (MA) -- Faculty of Business and Economic Sciences, 2021
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  • Date Issued: 2021-12

Corporate social responsibility from the community perspective

  • Authors: De Kock, Breched Richard
  • Date: 2021-12
  • Subjects: Social responsibility of business -- South Africa -- Northern Cape
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/53846 , vital:46016
  • Description: Corporate Social Responsibility (CSR) is a strategy that is used by organisations to take responsibility for the social and environmental responsibility of where they are operating. The organisation has to make sure that the community in which they are operating benefits from their operations through Corporate Social Responsibility (CSR). The researcher conducted this study which focuses on the developmental side of Corporate Social Responsibility (CSR) as an instrument for supplementing the role of governments in developing communities, particularly in the Northern Cape, South Africa, where poverty and underdevelopment have become prevalent. The study explores CSR investments from a community perspective, community participation, supporting enterprise and social trust development within the respective communities. While Renewable Energy Independent Power Producers (REIPP) made every effort to implement CSR as part of their contribution to developing the communities they operate in, CSR is used as a tick box exercise for many. While some of these companies do it for more than just bragging rights, these CSR strategies normally follow a top-down approach. Some of these implementation programmes are purely based on desktop research and are so far removed from the current realities and needs of the communities that the money and effort spend does not have the multiplier effect that everyone desires. The study aimed to analyse Corporate Social Responsibility (CSR) from a community perspective, thus, the study explored the view of the community on Corporate Social Responsibility (CSR). The study discovered that many of the respondents have a general understanding of CSR and how it should impact the community. This impact, however, is not being seen with the research indicating that most of the youth are uneducated and unemployed. The majority have also pointed towards dissatisfaction and the lack of trust in how the government and REIPP are applying the renewable energy sector CSR principles within these communities. , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
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  • Date Issued: 2021-12

Customer experience at the East London fresh produce market

  • Authors: Matyobeni, Akhona
  • Date: 2021-12
  • Subjects: Produce trade -- South Africa -- East London -- Marketing , Consumer satisfaction -- South Africa -- East London
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/54069 , vital:46217
  • Description: Fresh Produce Markets are an important sector in the agricultural value chain. The discussions on land expropriation, food security and job creation all demonstrate the potential that still exists within agriculture. The Fresh Produce Markets remain a solution to the distribution of food in South Africa and their existence remains relevant. Fresh Produce Markets in South Africa combined, generate about R15 billion, by distributing about 3 million tons of fresh produce. The main contributors to this success are the customers who are loyal to Fresh Produce Markets, regardless of distances these customers travel to get to Fresh Produce Markets. This study intends to understand how the East London Fresh Produce Market can put customer needs at the centre of their business, resulting in good Customer Experience. Positive customer experience promotes customer loyalty and assists organisations in encouraging brand advocacy. While customer experience has been explored in several contexts, regions and industries, customer experience at the East London Fresh Produce Market has not been measured. The literature review conducted investigated the field of customer experience. This literature review assisted in developing a conceptual model for customer experience for the East London Fresh Produce Market. This study follows a positivistic research approach, using quantitative methods of analysis. Exploratory factor analysis was conducted using data gathered from a questionnaire disseminated in hard copies and via e-mail. The sample of this study was selected at random using convenience and snowball sampling. A sample size of n = 210 was used in this study. Descriptive and inferential statistical analysis were conducted. The primary contribution of this study was the presentation and statistical assessment of an exploratory factor analysis of factors influencing customer experience at the East London Fresh Produce Market. This study found that the independent factors of Brand Experience, Service Experience and Post-purchase/Consumption Experience all have a positive effect on the overall customer experience and on each other. Furthermore, the statistical assessment suggested new factors of Product Quality and Range(s), Brand Experience(s), Empathy(s), Communication(s) and Facilities(s), which all are found to have a positive effect on customer experience and on each other. The study developed two models that presented the determinants of Customer Experience at the East London Fresh Produce Market. The models should assist managers, organisational leaders and marketers to improve their customer experience-related strategies and to gain competitive advantage. The results and insights obtained, resulted in understanding the factors that provide good customer experience at the East London Fresh Produce Market. , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
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  • Date Issued: 2021-12

Customer experience value, satisfaction and behavioural intentions within selected shopping malls in Ghana

  • Authors: Turkson, Patrick Joel
  • Date: 2021-12
  • Subjects: Shopping malls -- Ghana , Consumer satisfaction -- Ghana , Consumer behavior -- Ghana
  • Language: English
  • Type: Doctoral theses , text
  • Identifier: http://hdl.handle.net/10948/54706 , vital:47525
  • Description: A key function of shopping malls is still to facilitate retail shopping experiences. Globally, shopping malls have assumed great importance in economies as they generate revenues to governments and contribute immensely to economic development, and Ghana is no exception to the benefits of shopping malls. As more shoppers shop in shopping malls, managers of malls are aggressively intensifying their marketing efforts in order to deliver value to customers, while taking into account contemporary changes in consumer preferences. Since the 1950s, customers have been seeking value through products and services, and now customers are seeking value through experiences. For several reasons such as customer preferences and lifestyles, the notion of creating experience value for customers has emerged as an important topic in contemporary marketing literature. The main interest of shopping mall managers is profit maximisation. However, shopping malls in Ghana are relatively new, face stiff competition from the informal retail sector, and are perceived as charging higher prices compared with the informal sector. Therefore, it is argued that providing positive customer experience value, prioritising customers’ satisfaction, and ensuring positive behavioural intentions can assist shopping mall managers in Ghana to be sustainable and remain competitive in the retail industry. The aim of this study is thus to investigate the factors that influence customer experience value, and assess the influence of customer experience value on customer satisfaction and behavioural intentions within selected shopping malls in Ghana. In addition, the study investigates the influence of customer satisfaction on behavioural intentions and the mediating role that customer satisfaction plays in the relationship between customer experience value and behavioural intentions. This study is expected to provide shopping mall managers in Ghana with information that might support them in their decision making concerning the shopping experience value activities that they offer to their customers. Three core concepts, namely customer experience value, customer satisfaction and behavioural intentions, formed the basis of this study. Also, the relationship between experience value, customer satisfaction, and behavioural intentions were examined. The study identified customer experience value as a multidimensional construct which comprises of four factors, namely service encounter (efficiency, service excellence and playfulness), experience realms (education, entertainment, escapism and esthetics), utilitarian value (monetary savings, selection and convenience) and hedonic value (exploration, place attachment and social status) as prospective factors contributing to customer experience value within the shopping mall context. Also, the study identified three attributional factors to measure customer satisfaction, namely the basic factors, performance factors, and excitement factors. Three outcomes of behavioural intentions, namely customer loyalty, word of mouth communication and revisit intentions were also identified to measure behavioural intentions of shoppers within the shopping mall context in Ghana. The study employed a purposive sampling technique to identify the potential respondents and the quantitative research methodology for analysis of the data of the study. Primary data was collected through a survey utilising self-administered structured questionnaires in the four key selected shopping malls in Ghana. Within the scope of the research, five hundred (500) useable questionnaires were received. The target population of the research included shoppers who have frequented the selected shopping malls in Ghana. The IBM SPSS (version 26) and AMOS computer software were used to perform the statistical analysis. The findings of the study showed a significant correlation between all factors (service encounter, experience realms, utilitarian value, hedonic value) measuring customer experience value (EV), customer satisfaction (CS) and behavioural intentions (BI). The empirical results also show that there is a significant relationship between experience value as an independent variable and customer satisfaction as a mediating variable. The results further revealed that experience value has a significant relationship with behavioural intentions. However, the results indicate that the relationship between the mediating variable (customer satisfaction) and the dependent variable (behavioural intentions) is insignificant. , Thesis (PhD) -- Faculty of Business and Economic Sciences, 2021
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  • Date Issued: 2021-12

Emerging Job Categories and Competencies Informing Talent Strategies for Industry 4.0 Automotive Organisations

  • Authors: Macpherson, Wayne Elvison
  • Date: 2021-12
  • Subjects: Automobile industry and trade , Automobiles -- Technological innovations -- South Africa
  • Language: English
  • Type: Doctoral theses , text
  • Identifier: http://hdl.handle.net/10948/54002 , vital:46174
  • Description: The emergence of Industry 4.0 is impacting the world of work and brings along new job categories that require new competency sets. The global shortage of skills is aggravated by the emergence of Industry 4.0 which is set to perpetuate the war for talent with talent being a main driver of business success. The South African automotive industry, being the largest contributor to the country’s GDP and the second largest employer in the country, needed to effectively manage talent to stay relevant and survive in a highly competitive labour market. Given the above, this research investigated emerging job categories and competencies required by automotive organisations for informing Talent Strategies in the context of Industry 4.0. To attain the purpose of the study, a literature study was conducted that explored the evolution of industry and the nature of Industry 4.0 with its associate technologies. A main part of the literature study was dedicated to identifying emerging job categories and competencies associated with Industry 4.0, with specific emphasis on identifying a hybrid competency set. The literature study was supplemented by data mining, semi-structured interviews and an online survey which, in turn, ensured a triangulation approach. Firstly, data mining was employed by consulting scientific and web-based sources to uncover trends in job advertisements relating to emerging job categories and competencies required in Industry 4.0 automotive organisations. Secondly, 30 semi-structured interviews were conducted with experts in the fields of HRM, production and engineering in automotive organisations, to gather their thoughts and views on the extent to which their organisations experienced Industry 4.0, and the influence of Industry 4.0 on both job losses and job creation, competencies employees required and Talent Strategies adopted to ensure the supply of relevant talent. The results from the interviews were qualitatively analysed with the extraction of themes. Lastly, a self-administered online survey was administered to HRM professionals, line-managers, and production professionals in automotive organisations through snowball sampling with 162 usable questionnaires returned. Factor analysis and Cronbach alpha coefficient were utilised to successfully validate the scales used in the study, with technical skills revealing two distinct factors, and Talent Strategies revealing three distinct factors. The results provided evidence of technical, conceptual, human and personal skills required by automotive organisations in the context of Industry 4.0. A high level of differing responses was noted for Talent Strategies, and specially for retention strategies. Based on the results obtained in the study, recommendations were made for informing talent in the South African automotive sector. , Thesis (PhD) -- Faculty of Business and Economic Sciences, 2021
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  • Date Issued: 2021-12

Emotional Intelligence as a strategy to enhance leadership

  • Authors: Knight, Melody
  • Date: 2021-12
  • Subjects: Emotional intelligence -- South Africa -- Leadership , Development leadership -- South Africa
  • Language: English
  • Type: Doctoral theses , text
  • Identifier: http://hdl.handle.net/10948/53980 , vital:46166
  • Description: The elevated levels of burnout and stress that arise from work-related challenges, occurring from poor public health infrastructure, are prevalent in developing countries such as South Africa. Emotional intelligence (EI) theory offers a means to understand behaviour, attitudes, and interpersonal skills, which are important for nursing managers (NMs) to facilitate personal and professional development, well-being, and improved quality of care. Researchers have called for more research to create a greater awareness and understanding of EI in nursing leadership. Critical Realism was used as the epistemological framework to meet the objectives of the study. The aim was to identify practical recommendations for interventions that could enhance the ability of NMs to manage the challenges associated with leadership. Using an explanatory framework, the objectives were to (i) generate causal explanations for organisational phenomena, given the EI of NMs and the conditions of its exercise, (ii) describe how NMs use their EI abilities in challenging situations, and to (iii) identify interventions to develop the EI of NMs. Although the research on EI is extensive, research on NMs and interventions to develop EI in NMs was not found. Purposive sampling was employed with focus groups and individual semi-structured interviews used to gather data. The data was analysed using thematic data analysis and retroduction to identify the most logically compelling explanation for events. The findings showed that the EI of NMs is essentially related to work engagement, burnout, turnover intention, work satisfaction, communication, interpersonal relationships, and job performance. It showed that organisational support and policies, personal and psychological factors, as well as training, play a necessary role in enhancing the EI of NMs. The recommendations provide suggestions to create the conditions necessary to enhance the EI of NMs. , Thesis (DPhil) -- Faculty of Business and Economic Sciences, 2021
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  • Date Issued: 2021-12

Environmental legislation compliance: a strategy to implement a governance framework in Algoa Bay

  • Authors: Govender, Andrea Lorrain
  • Date: 2021-12
  • Subjects: Environmental law -- South Africa -- Algoa Bay , Corporate governance -- South Africa -- Algoa Bay
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/53744 , vital:45722
  • Description: Over the past decades there has been a drastic decline in our ocean’s health that has resulted in fish depletion as well as marine life endangerment. This is largely due to human and economic activities such as commercial fishing, ship to ship bunkering and dumping of waste material at sea. The lack of governance and law enforcement has been a catalyst to the ocean’s fast approaching death. Although many laws and legislation exist to direct and encourage appropriate behaviour to preserve the ocean and marine life as well as ensure equality and equal access, the follow through and adherence have been lacking. This study was guided by the aim to develop a strategy for the implementation of a corporate governance framework to enhance compliance to environmental legislation in Algoa Bay to better protect the ocean, marine life and the rich biodiversity in the region which in extension will be beneficial to society and the oceans economy, as a thriving ocean is good for fishing, investments, imports, exports and tourism which is crucial for a booming oceans economy. The methodology applied in this research is a qualitative approach that used semi- structured interviews targeted at owners and managers of organisations to extract data regarding the level of compliance by those operating in the Algoa Bay region to marine and environmental legislation to decipher where decision making leaned and if it was slanted more towards non-compliance. The findings of the study demonstrate that organisations are not fully compliant to marine and environmental legislation despite being environmentally aware and portraying themselves as such to the public. This has been largely due to poor law enforcement practices and organisations valuing profit over compliance. As a result, African Penguins and many other fish species have become endangered. A corporate governance framework to enhance compliance will benefit society and promote job creation by employing more law enforcement agents to ensure the laws are being adhered to which will improve the socio-economic state for Algoa Bay and preserve the biodiversity and marine resources. , Thesis (MCom) -- Faculty of Business and Economic Sciences, 2021
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  • Date Issued: 2021-12

Evaluation of the expanded public works programme as poverty reduction strategy in Buffalo City Municipality

  • Authors: Ngumbela, Xolisile Gideon
  • Date: 2021-12
  • Subjects: Public works -- South Africa , Poverty -- Government policy -- South Africa
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/54242 , vital:46379
  • Description: One socio-economic problem that South Africa is currently facing is the youth and women unemployment rate, which is among the highest in the world. The Government of South Africa has been involved in a number of initiatives, along with the advancement of a labour-intensive Expanded Public Works Program (EPWP) to reduce unemployment and poverty. The EPWP was initiated in 2004 with the aim of putting the unemployed into productive work in the social services of the public sector where relevant training and transfer of appropriate skills are provided to EPWP beneficiaries. However, the EPWP provides only temporary job opportunities that have little impact on the beneficiaries' lives. The main objective of the study was to analyse the Expanded Public Works Programme as a strategy for poverty reduction in order to assess its effectiveness on poverty reduction in Buffalo City Municipality, and to learn best practices that can be emulated by other municipalities or other programmes of Buffalo City Municipality. The secondary aim of the study was to suggest possible solutions and ways to overcome the problems and challenges faced by the metropolitan municipality of Buffalo City in tackling poverty reduction. Another goal was to explore whether the job prospects in Public Works would improve participants' future employability after they leave EPWP. Lastly, the study forwards suggestions on how best to use the EPWP as a tool to provide disadvantaged youth and women with sustainable job opportunities. The sample comprised of ten (10) individuals, and it was arrived at using purposive sampling. The self-administered questionnaire was sent to two (2) councilors and eight (8) EPWP managers involved in the EPWP management in the Buffalo City Metropolitan Municipality. The data was collected through the self-administered questionnaire, followed by telephone follow-ups for points of clarity, because the study took place at the height of the Covid-19 pandemic, which took everyone by surprise and left the whole world astonished as it seemed no one was fully prepared for the disaster. The study found that, overall, the design elements and implementation aspects of EPWP are not ideal for helping the unemployed to become more employable on a large scale. Other issues include the absence of advanced skills training for EPWP participants; the unsustainable essence of the administration of the EPWP, and the non-approval of the draft EPWP policy. This study suggests measures with regard to EPWP coordination, enhanced project monitoring, preparation, indigent requirements and acceptance of the EPWP regulation under the BCMM. The study also recommends, in addition to the above, properly consulted management framework according to international best practices of programme management and evaluation to allow the EPWP to achieve its goals more effectively. , Thesis (MA) -- Faculty of Business and Economic Sciences, 2021
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  • Date Issued: 2021-12

Experiences of women street vendors in Nelson Mandela Bay and their livelihoods

  • Authors: Mukamba, Adonia
  • Date: 2021-12
  • Subjects: Street vendors -- South africa -- Nelson Mandela Bay Municipality , Women merchants -- South Africa -- Nelson Mandela Bay Municipality , Women -- South Africa -- Nelson Mandela Bay Municipality -- Economic conditions
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/54936 , vital:48502
  • Description: Street vending forms an important source of livelihood for many households in developing countries where a substantial number of people struggles to access employment in the formal sector. Likewise, in South African urban areas, the trade has become an important mechanism to cope with rising poverty and unemployment levels been experienced, particularly in urban areas. This has a negative effect on women’s street vending livelihoods and well-being. The study looked at the experiences of women street vendors in Nelson Mandela Bay on their livelihoods. The purpose of this study was to explore the experiences of women engaged in street vending in NMB. In particular, it established women street vendors’ livelihood activities and factors that led them to engage in street vending. To achieve the research objectives, a mixed-methods approach was used. A case study conducted in the Korsten area of Nelson Mandela Bay was utilised to collect data on women street vending livelihoods and experiences. As a case study, a convergent mixed-methods design was adopted. Convenience, purposive, and snowballing sampling techniques were used to select street vendors and key informants for the study. The data collection tools used included administered questionnaire surveys, direct participant observation method, in-depth face-to-face interviews and key informant interviews. The study collected data from 23 street vendors and 3 key informants. A content analysis was used to analyse data. The study also adhered to ethics and ensured that reliability and validity issues were carefully considered throughout the research process. The study revealed livelihood diversification among women street vendors, which was attested by multiple street vending activities in which women were engaged. Interviews with street vendors revealed that a significant number of women’s decisions to engage in street vending were primarily motivated by push factors, where need rather than choice emerged in most discussions with them. Most importantly, the study found that women engaged in street vending were confronted with an array of positive and negative experiences, which both had influences on their livelihoods and wellbeing. Based on these findings, the study noted that the majority of women street vendors reported more on how their livelihoods were being affected negatively by street vending experiences. In this case, the researcher suggested possible inclusive strategies of improving women street vending experiences which might be taken into consideration. Suggestions included improving street vendors’ condition of work, providing improved basic services, providing vending permits, providing storage facilities, improving security and safety through regular policing of vending areas, and constructing public vending stalls for street vendors to use in their places of trade. , Thesis (MADS) -- Faculty of Business and Economic Sciences, 2021
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  • Date Issued: 2021-12

Exploring pro-environmental behaviour of millennials towards the marine and coastal environment: a systematic review

  • Authors: Van Rensburg, Lindie
  • Date: 2021-12
  • Subjects: Generation Y -- Environmental aspects , Marine ecology -- Environmental aspects
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/54366 , vital:46480
  • Description: The oceans cover nearly 70% of the earth’s surface and are responsible for fundamental functions such as climate, weather, temperature regulation, oxygen production and carbon dioxide absorption. Despite this, marine environmental protection has received relatively little attention in comparison to terrestrial efforts. One explanation for this phenomenon is that policymakers struggle to implement regulations that mitigate human influences on the marine environment while also ensuring that these settings are both protected and enjoyed by users. However, environmental issues caused by human influence are visible to millennials, which has inspired them to become future leaders and drivers of environmental movements. As a result, they have the potential to make a significant contribution to environmental practices and legislation. The research aim was to explore the pro-environmental behaviour of millennials towards the marine and coastal environment through a mixed method systematic review. The systematic review yielded a total of 24 relevant research articles published from 2010 through 2020 in accredited journals. These articles were subjected to thematic analysis revealing three major themes, namely, (1) altruism, (2) environmental leader and (3) barriers to pro-environmental behaviour. The main results showed that millennials possess altruistic behaviours, however, it should be mentioned that according to the research, millennials' attitudes, concerns, beliefs, and desire for environmental change may not always translate into actual behaviour. The systematic review further emphasised the lack of journal articles that focused explicitly on millennials and their pro-environmental behaviour towards the marine and coastal environment within the selected databases. The dearth of research in this area, therefore, suggests that policymakers should provide incentives for such research to be conducted. , Thesis (MA) -- Faculty of Business and Economic Sciences, 2021
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  • Date Issued: 2021-12

Exploring the TAM3 factors of technology adoption in South African SMMEs

  • Authors: Mushohwe, Wisdom
  • Date: 2021-12
  • Subjects: Small business -- South Africa -- Technology
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/54958 , vital:48519
  • Description: This study is aimed at assisting businesses to improve the adoption of technology by exploring the factors that influence the adoption of technology. This study explored the factors that influence adoption or usage of technology based on the Adoption of Technology Model 3 (TAM3) as it relates to Small Medium and Micro Enterprises (SMMEs) in South Africa. The study investigates the use or adoption of technology based on the TAM3 factors of Perceived usefulness, perceived ease of use, subjective norm, job relevance, image, results demonstrability, output quality, perceived ease of use, computer self-efficacy, perception of external control, computer anxiety, computer playfulness, perceived enjoyment and level of education. The study employed quantitative methods of data collection and analysis in order to ensure reliability and generalisability of the results. This was conducted in the form of an empirical study, done through QuestionPro mail survey amongst 51 business owners and managers of SMMEs. The purpose of the study was to explore the TAM3 factors in the adoption of technology on SMMEs in relation to South African SMMEs. The major findings from the study indicated perceived usefulness and subjective norm as the main factors influencing the adoption of technology in South African SMMEs. Recommendations were made to management and business to ensure that they encourage the behaviours, demonstrate technology usage and to create a conducive environment that fosters the adoption of technology. Based on the study, it is recommended that business owners or managers create an enabling environment to foster and promote subjective norm and perceived usefulness as the main factors for the adoption of technology in South African SMMEs. Training, regular use of technology in business and social environments, normalisation of use of technology within SMMEs and the infusion of technology in all business cycles were recommended as enablers in the adoption of technology. Adoption or usage of technology by South African SMMEs can be done by focusing on perceived usefulness and subjective norm constructs as the main factors. , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
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  • Date Issued: 2021-12

Factors influencing entrepreneurial capabilities of South African schools: the case of selected schools in Harry Gwala District in Kwazulu Natal

  • Authors: Nkala, Siphosenkosi
  • Date: 2021-12
  • Subjects: Entrepreneurship -- South Africa , School improvement programs -- South Africa
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/54255 , vital:46381
  • Description: The South African public education system has for a long time been criticised for a number of things, including failing to meet international quality standards, poor resource management and failure to cope with rapid changes in the global environment. One of the most scathing of all these attacks, however, has been that it continues to churn out thousands of unemployable youth year after year. One critical area of improving this state of affairs could lie in the avenue of entrepreneurial education. There is no doubt that there is a considerable need to have an educated citizenry in South Africa. Since the dawn of democracy, government has made concerted efforts to improve the provision of education especially to the previously disadvantaged sections of the population. However, it has been proven that there is an even more dire need to produce competent and skilled school graduates who will not only be prepared for the job market, but also those who will be creators of much needed employment. In the pursuit of entrepreneurial education, entrepreneurial development capability thus becomes an important factor that needs to be understood in line with other factors that can be used to enhance it. It is hoped that understanding these factors will assist education managers to consider their implementation in their respective organisations. This study sought to establish a framework that might enable South African schools to enhance the entrepreneurial development capability of these schools. Initially, the study sought to investigate the contribution that education and training, culture of entrepreneurship, funding and finance, human capital and workforce, engaging the private sector and regulatory framework and infrastructure make in achieving the entrepreneurial development capability of schools. After conducting an exploratory factor analysis, these variables were however reduced to three independent variables (fostering entrepreneurial culture, funding and extra-curricular opportunities and external stakeholder support) and one dependent variable (entrepreneurship development capability). A mail survey was conducted in 82 schools in the Harry Gwala district of KwaZulu Natal. The purpose of the study was to investigate where the identified independent variables positively contribute to the entrepreneurship development capability of these schools. The major findings of the study reveal a low level of prevalence of the independent variables (fostering entrepreneurial culture, funding and extra-curricular opportunities and external stakeholder support) and the dependent variable (entrepreneurship development capability) in the participating schools. The empirical results also showed that all three independent variables were significantly positively related to the entrepreneurship development capability of the participating schools. These independent variables are therefore important determinants of the entrepreneurship development capability of schools. , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
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  • Date Issued: 2021-12

Factors influencing the buyer behaviour of Generation X and Y consumers in Johannesburg

  • Authors: Maqula, Sive
  • Date: 2021-12
  • Subjects: Consumer behavior -- South Africa -- Johannesburg
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/54025 , vital:46181
  • Description: The purpose of the study described in this treatise was to determine the factors that influence the purchasing behaviour of Generation X and Generation Y sports apparel consumers in Johannesburg. Understanding why customers buy specific products presents an opportunity for companies to design marketing communications strategies that will ensure more customer buying decisions. Studying consumer behaviour is important for sports apparel companies so that they can meet changing customer needs, build customer loyalty and stay in touch with their consumers. Quantitative research methods were used in this study. Primary data were obtained using a closed-ended questionnaire that was completed online. In total, 70 responses were obtained. After collection, the data were analysed using STATISTICA. Based on the proposed research model, perceived product quality and brand image were found to have no positive influence on attitude. Subjective norms and perceived behavioural control were found to have a positive influence on attitude. In addition, attitude was reported to have a positive influence on purchase intention. There were no significant differences in the buying behaviour of Generations X and Y consumers in the present study. Also variables such as gender, race, educational qualifications and income levels had no significant influence on consumer purchase intentions for sports apparel. Therefore, the study recommended that managers and marketers of sports apparel companies use similar marketing strategies for both generational cohorts in order to minimise promotional costs. Managers and marketers can also use experts in the field to run their promotional campaigns. Furthermore, they need to make it easy for their consumers to access sports apparel and provide them with enough information so that their consumption is informed by knowledge. Moreover, managers and marketers need to create favourable consumer attitudes towards their products or brands by using reputable celebrities to endorse them and genuinely engage in charitable initiatives. Sports apparel companies should ensure that they study consumer behaviour on an on-going basis because consumer needs, wants and preferences evolve. , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
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  • Date Issued: 2021-12

Financial literacy: a conceptualisation in a South African University

  • Authors: Smit, Andrew Stuart
  • Date: 2021-12
  • Subjects: Financial literacy -- South Africa , Universities and colleges -- South Africa
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/54773 , vital:47660
  • Description: Financial literacy is increasingly becoming an important and relevant topic in the modern-day world. Due to the complex developments in the financial services industry such as internet banking, mobile banking and online trading, which are also becoming more accessible to consumers, financial literacy is proving to be a necessary skill to have in order to make effective financial decisions. However, in a global and local context, the financial literacy levels of individuals are generally poor. South Africa ranks poorly among other countries in terms of financial literacy levels. A study performed by the Organisation of Economic Cooperation and Development showed that South Africa finished last out of 30 countries tested in their global financial literacy survey. Financial literacy levels vary among different groups in South Africa. For example, age, gender and financial education all affect the financial literacy levels of South Africans. In South Africa, individuals aged between 18-29 display higher levels of financial literacy than individuals aged 60 and above while financial education influences the level of financial literacy for an individual because it assists an individual in making correct financial decisions. Crucially though, financial literacy among South African university students is poor. Literature reveals that South African University students struggle with personal financial management more specifically saving, spending and managing debt. Therefore, based on this, the purpose of this study is to conceptualise financial literacy within Nelson Mandela University and to gain a comprehensive understanding of the factors that affect financial literacy among the students. To achieve the purpose of this study, an in-depth literature review was conducted on the definition of financial literacy, the nature and importance of financial literacy, the dimensions of financial literacy and financial literacy in a local context. Following this was an empirical investigation into the financial literacy levels of university students through the development of a questionnaire that tested the individual’s financial knowledge, financial attitudes, financial behaviours, financial skills and financial well-being. Moreover, the relationships between the financial literacy levels of individuals and the components were tested as well. For the purposes of this study a quantitative research approach was adopted. The reason for this was it was suited to the purpose of the study which was to test the financial literacy levels of university students. This required collecting and analysing large amount of data. The sample for this study were Nelson Mandela University students who were registered for the 2020 academic year. The target sample amount was 500 students. The sampling method used was convenience sampling it was implemented through an electronic questionnaire. The number of usable questionnaires collected was 484 which resulted in an effective response rate of 96.80%. These responses were captured onto an excel spreadsheet which were then analysed through Statistica. To analyse the empirical data collected, an exploratory factor analysis, content validity, inter-observer reliability, Chronbach Alpha and ANOVA analysis were all used. The empirical analysis revealed that amongst the relationships tested, there were generally weak to no relationships between the financial literacy levels of the university students and the components of financial knowledge, financial attitudes, financial skills, financial behaviours and financial well-being. The results of the study led to a set of recommendations being developed for different stakeholders of financial literacy. These are namely, the stakeholders being the individuals, scholars, academics and the government should focus on explaining the importance of financial literacy to university students and how they can use financial literacy to improve their financial well-being. Furthermore, financial literacy programmes need to be developed to assist in improving the financial literacy levels of South African University students. There also needs to be more representative financial literacy studies performed in order to obtain a more comprehensive understanding of the financial literacy levels of South African University students. , Thesis (MCom) -- Faculty of Business and Economic Sciences, 2021
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  • Date Issued: 2021-12
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