A reverse logistics strategy to foster independent schools’ sustainable E-waste management
- Authors: Agbavor, Joseph Kofi
- Date: 2025-04
- Subjects: Business logistics , Electronic waste -- Management , Strategic planning
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/71926 , vital:79154
- Description: The primary aim of this study was to propose a reverse logistics strategy to foster sustainable e-waste management implementation in independent schools in South Africa. The study followed a quantitative research approach and targeted key stakeholders in independent schools, including directors and principals. Using an expert purposive sampling technique to select a final sample of 306 respondents, primary data was collected through a QuestionPro web-based questionnaire. Of the 315 email invites sent to the potential respondents, only 306 usable questionnaires were returned and included in the data analysis. The study found an insignificant effect of sustainable e-waste management key drivers on sustainable e-waste management practices. The study also reported a positive and significant effect of sustainable e-waste management key drivers on sustainable e-waste management approaches, and corporate competitiveness. However, this does not significantly influence e-waste management approaches. The primary results also revealed that sustainable e-waste management practices positively and significantly enhance sustainable e-waste management approaches. The results further showed a positive and significant effect of sustainable e-waste management practices on corporate competitiveness as well as a positive and significant effect of sustainable e-waste management approaches on corporate competitiveness. The results also reported a partial mediation effect of sustainable e-waste management key drivers on the relationship between sustainable e-waste management practices and approaches but revealed no evidence of mediation of sustainable e-waste management key drivers in the relationship between sustainable e-waste management practices and corporate competitiveness. The results furthershowed a partial mediation effect of sustainable e-waste management approaches on the relationship between sustainable e-waste management key drivers and corporate competitiveness. Evidence also revealed no mediation effect of sustainable e-waste management approaches on the relationship between sustainable e-waste management practices and corporate competitiveness. Finally, the results reported a full mediation effect of sustainable e-waste management practices on the relationship between sustainable e-waste management key drivers and corporate , Thesis (PhD) -- Faculty of Business and Economic Sciences, School of Management Sciences, 2025
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- Date Issued: 2025-04
A systematic literature review of African family business research
- Authors: Billings, Cassidy
- Date: 2025-04
- Subjects: Family-owned business enterprises -- Management , Small business -- South Africa , Entrepreneurship -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/71985 , vital:79163
- Description: Family businesses are a dominant force in the global economy, making up the majority of businesses worldwide and contributing significantly to employment and economic output. These businesses play a crucial role in both developed and emerging economies and as such, have garnered much interest amongst scholars to research family businesses. Despite the growing recognition of family businesses’ importance and increase in family business research globally, research on family businesses in Africa remains limited and underexplored, with no formalised review conducted on all African family business research to date. This lack within African family business research presents a gap in the literature, which this study seeks to address. The primary objective of this study is thus to undertake a systematic literature review of African family business research to summarise and build on the existing body of knowledge and to identify avenues for future research. The review involved searching for relevant articles in the Web of Science and Scopus databases, yielding a total of 107 articles that met this study’s inclusion criteria. The analysis was conducted in two phases: a descriptive analysis, which profiled the publications in terms of geographical focus, publication year, authors and their affiliated institutions, journal impact, citation count as well as, theories and methodologies used. Thereafter, a thematic analysis was undertaken to identify and describe key research topical clusters and themes within African family business research. The articles on which the systematic literature review was conducted were published between 1996 and 2023. South Africa, Ghana and Nigeria emerged as the African countries in which most of the studies published in these articles had been undertaken. The 107 articles included in the review were published in 63 different academic journals and authored by 274 scholars, with fifty-eight percent of these scholars being located in African countries at the time of publication. The thematic analysis revealed that African family business research was categorised into ten topical clusters, namely succession, governance, entrepreneurship, innovation, family dynamics, ownership, leadership and management, internationalisation, corporate social responsibility, socioemotional wealth and performance. Within these topical clusters various research themes and sub-themes were identified. Most articles were however categorised into three topical clusters namely, performance, family dynamics, and ownership, leadership and management. The current study contributed to the growing body of knowledge on African family businesses by conducting a systematic literature review that synthesised existing research in an African family business context. Through consolidating bibliometric data and key topical themes, as well as identifying gaps in current research, this review offered an overview of the state of family business research in Africa. This synthesis also provides a foundation for future research, offering valuable insights for scholars, practitioners, and policymakers seeking to understand the complexities of family businesses in Africa. Most importantly, this study provides a roadmap for future research, helping to bridge the gap in the literature and supporting the sustainable growth of the family business research field in Africa. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Management Sciences, 2025
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- Date Issued: 2025-04
An exploration of public-private partnership (PPP) as an alternative intervention for roads infrastructure in the Eastern Cape Province: a case of the department of transport
- Authors: Marala, Yandiswa
- Date: 2025-04
- Subjects: Public-private sector cooperation -- Case studies , Partnership -- Case studies , South Africa -- Department of Transport
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72971 , vital:79299
- Description: This dissertation explores the effectiveness of Public-Private Partnerships as an alternative approach to the development and maintenance of road infrastructure in Eastern Cape Province, specifically focusing on the Eastern Cape Department of Transport. This study considers the limitations of existing funding models and infrastructural development methods. Furthermore, it highlights the regrettable state of backlog in terms of road maintenance and construction activities in the province. Through a qualitative research approach, this study investigates possible advantages and disadvantages related to PPP implementation, assessing how such partnerships might improve the region’s general economic growth along with its service delivery efficiency levels. It takes into account the legal framework that governs PPPs, governance issues connected with them, and risk management associated with these partnerships thus providing a detailed examination regarding their relevance within the Eastern Cape Province. The results indicate that, although PPPs offer an optimistic answer to the infrastructure problems experienced by the Eastern Cape, effective implementation would need considerable modifications to current administrative practices and proper integration with the present legal regulation. This research is significant for the area of public administration since it sheds light on various funding methods that may improve road networks within one of South Africa’s most impoverished regions. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2025
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- Date Issued: 2025-04
Assessing the implementation of green supply chain practices within the manufacturing sector of Gqeberha
- Authors: Davis, Ronique Lesley
- Date: 2025-04
- Subjects: Business logistics , Business logistics -- Technological innovations , Green marketing
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72033 , vital:79179
- Description: Manufacturing operations have been a key driver of economic growth in both South Africa and Gqeberha for decades. However, the industry’s significant transmission of greenhouse gas and emissions is a focal point for decarbonisation efforts to restrict escalating temperatures. Green supply chain practices have, therefore, emerged as a managerial ideology that assists manufacturing organisations and stakeholders in securing profits by eliminating environmental danger and enabling ecological competence. In this context, the study assessed the impact of green supply chain practices within the manufacturing sector of Gqeberha. This included establishing antecedents and outcomes of green supply chain practice implementation within the Gqeberha manufacturing sector. The study also aimed to fill the research gap and contribute to the existing body of knowledge regarding green supply chain management in the manufacturing sector of Gqeberha. The comprehensive literature review in this study included an overview of the Gqeberha manufacturing sector, theories related to green supply chain management, theoretical perspectives on GSCM and the existing studies that support the hypothesised model of this study. The empirical investigation conducted included an online and hand delivered survey questionnaire. The primary data was statistically examined in five phases: exploratory factor analysis (EFA) to test the validity of the survey; Cronbach’s alpha for reliability testing; descriptive statistics; Pearsons’s product correlation; and regression analysis. The empirical results confirmed that green supply chain management implementation can be measured in terms of two constructs, namely strategic and operational implementation of green supply chain management. Additionally, the results of the study confirmed reverse logistics as an antecedent of both operational and strategic GSCP implementation, while green product design and manufacturing (through three pillars namely green product design, green marketing, and green distribution) was confirmed as an antecedent of strategic GSCM implementation. Furthermore, the study revealed competitive advantage and sustainability as the outcomes of both strategic and operational GSCP implementation. This study makes a notable contribution throughout management and innovative and strategic practices as it provides insightful guidelines for stakeholders to understand implement and sustain GSCP strategies, while the empirical results could also be utilised by managers and organisations as a guide to formulate strategies for sustainability relating to the manufacturing industry. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Management Sciences, 2025
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- Date Issued: 2025-04
Coastal communities' empowerment through participation in blue tourism activities in Nelson Mandela Bay
- Authors: Runeli, Philasande Lioned
- Date: 2025-04
- Subjects: Tourism -- Environmental aspects , Marine ecotourism , Sustainable tourism
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72343 , vital:79213
- Description: The promotion and growth of blue tourism, particularly in metropolitan coastal regions such as Nelson Mandela Bay in South Africa, requires strategic tourism marketing approaches that align with local economic development goals. These strategies not only boost the region's attractiveness to tourists but also enhance local economic participation by fostering sustainable practices and supporting Small and Medium-sized Enterprises (SMEs). This study investigated the role of micro-projects and SMEs in advancing blue tourism while addressing the challenges faced by the coastal communities. Specifically, it examined how tailored tourism marketing strategies and community-focused initiatives can unlock the economic potential of blue tourism in Nelson Mandela Bay. The research adopted a constructivist paradigm and employed a qualitative methodology, featuring semi-structured interviews with diverse stakeholders, including community members and tourism industry professionals. This approach allowed for the collection of in-depth insights into the opportunities and barriers associated with blue tourism. Through this methodology, the study identified key themes around stakeholder collaboration, community engagement, and sustainable practices as the critical factors for success in this sector. The key findings revealed the importance of empowering local communities through capacity-building programs, enhancing collaboration between public and private entities, and creating targeted marketing campaigns to elevate blue tourism's profile. The study also highlights the necessity of equipping SMEs with resources and training to promote entrepreneurship and ensure their meaningful participation in tourism-driven economic growth. These recommendations are rooted in the broader objective of fostering an inclusive and sustainable blue tourism ecosystem that balances economic advancement with environmental stewardship. The study concludes by offering actionable recommendations for tourism practitioners, local businesses, and policymakers. These include developing community-driven marketing initiatives, establishing robust support structures for SMEs, and investing in skill development tailored to the blue economy. By prioritising these elements, the stakeholders can unlock long-term growth, by delivering enhanced economic benefits to coastal communities while enriching the visitor experience in Nelson Mandela Bay's unique coastal environment. , Thesis (MPhil) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
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- Date Issued: 2025-04
Evaluating the role of special economic zones and SMMEs’ sustainability: a case study of Coega
- Authors: Kassim, Nadia
- Date: 2025-04
- Subjects: Economic zoning -- South Africa -- Eastern Cape , Industrial development projects -- South Africa -- Port Elizabeth , Coega Development Corporation
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72846 , vital:79271
- Description: This research assesses the influence of Special Economic Zones (SEZ) on the sustainability of Small, Medium, and Micro-sized Enterprises (SMMEs) in the Eastern Cape. The main goal is to improve the comprehension of the role of SEZs and to identify the obstacles that hinder the growth and sustainability of SMMEs. The literature suggests that funding, skills, and management are identified as the major constraints hindering sustainability. Additionally, the study analysed the financial and administrative support provided by Coega SEZ that could enhance SMME sustainability, as well as the policies and programs that can support SMME businesses. Small, Medium, and Micro Enterprises (SMMEs) face a range of challenges that hinder their growth and sustainability, despite government efforts to support them. Among these challenges, limited financial resources stand out as one of the most significant obstacles. Without adequate capital, SMMEs struggle to scale their operations, invest in necessary technology, or hire skilled employees. This case study of the Coega SEZ in South Africa examines its impact on Small, Medium, and Micro Enterprises (SMMEs), highlighting how SMME development can drive various socio-economic benefits. The qualitative research demonstrates that by simultaneously providing access to opportunities, finance, and technical and managerial expertise, Special Economic Zones (SEZs) can serve as a valuable policy tool for SMMEs, helping them overcome key challenges. The case study offers policy recommendations on how to leverage SEZs to support SMME growth and development. The study utilized a qualitative research methodology and employed a non-probability, purposive sampling technique to select a sample of fifteen participants. Data was collected through semi-structured interviews and analysed using thematic analysis. The main findings indicated that small, medium, and micro enterprises (SMMEs) often lack industry knowledge and face challenges related to skills and finance. The study recommended greater support from the government and multinational companies for SMMEs, along with incentives for financial institutions that assist them. Additionally, government intervention during periods of high interest rates was suggested. The study also emphasized the importance of SMMEs enhancing their skills and diversifying their businesses. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2025
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- Date Issued: 2025-04
Exploring factors influencing the savings culture of South Africans
- Authors: Mabindla-Mlisa, Ziphozihle
- Date: 2025-04
- Subjects: Saving and investment -- South Africa , Financial literacy -- South Africa , Finance, Personal -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72905 , vital:79276
- Description: The purpose of this study was to identify the primary factors affecting the savings behaviour of South Africans. The study concentrated on exploring South Africans' attitudes and beliefs regarding saving money, analysing the correlation between financial literacy and savings behaviour, identifying the obstacles and challenges encountered in cultivating a savings culture, and assessing how access to financial products and services influenced the savings behaviour among South Africans. In a society characterised by instant gratification and excessive consumption, cultivating a culture of saving has become increasingly essential. Access to savings can be vital during an economic crisis, as it may ultimately determine survival. South Africa, however, demonstrates a pro-consumption culture, resulting in a decline in the savings rate. The country, therefore, displays relatively lower savings levels compared to other countries, and a decrease in the household savings rate throughout the years. This research employed a quantitative methodology. This was accomplished by a survey distributed to a sample of economically active South Africans, using an electronic survey tool developed in Google Forms. A total of 468 economically active South Africans participated in the study. Through this distribution, it was evident that the respondents were predominantly composed of Black females aged 30 to 39, earning over R20,000 monthly, and possessing tertiary qualifications. The sampling methodology was both convenience and snowball sampling, non-probability techniques. The results of this study indicated that, whereas South Africans generally exhibited a favourable disposition towards saving and acknowledged its significance, they encountered considerable barriers that impeded their saving capacity. These barriers included high living costs, low-income levels, and existing debt. Furthermore, financial literacy emerged as a critical determinant, indicating a strong correlation with positive saving behaviours and attitudes. Notably, even among individuals with advanced educational backgrounds, deficiencies in financial literacy and saving practices persisted, highlighting the urgent need for targeted educational interventions. Additionally, the study emphasised the substantial impact of access to financial products on saving behaviours, suggesting that improving access could enhance overall savings outcomes. The recommendations derived from this study aim to enhance the savings culture in South Africa, addressing the country's low savings rate. Key suggestions include: Implementing financial literacy programs in schools and communities to educate individuals on budgeting, saving, and investing. Partnerships between financial institutions and non-profits could facilitate awareness and access to financial advice. Promoting positive saving attitudes through government and employer initiatives, while addressing the high cost of living with subsidies for essential goods to alleviate financial strain. Financial institutions should enhance accessibility to user-friendly financial management tools and offer affordable financial advising services. Investment houses are encouraged to simplify investment account applications and recognize traditional saving practices like stokvels to improve their credibility. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2025
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- Date Issued: 2025-04
Exploring the implementation of lean manufacturing practices: a case study of a catalytic converter manufacturer in Gqeberha
- Authors: Funani, Bonga
- Date: 2025-04
- Subjects: Lean manufacturing -- South Africa -- Port Elizabeth , Production management -- South Africa -- Port Elizabeth , Steel industry and trade -- South Africa -- Eastern Cape
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72691 , vital:79248
- Description: This research study explored the implementation of lean manufacturing practices at a Catalytic Converter Manufacturer in Gqeberha, South Africa. The aim of the study was to examine the experiences, barriers, and outcomes associated with the implementation of lean practices at the case study organisation. An interpretivism approach was used applied as research paradigm, using qualitative methods. In-depth interviews were conducted with 13 participants from senior and middle management, as well as shopfloor employees, to gain insight from those involved in the implementation of lean practices at the organisation. The findings from the thematic data analysis of the collected data, revealed key themes. These included communication and engagement, training and continuous improvement, monitoring and evaluation practices, the role of leadership and organisational culture, and customisation of lean practices in facilitating the successful implementation of lean practices and their long-term sustainability. These findings from the interviews conducted with participants led to an emphasis on effective communication throughout the implementation process, customising ongoing training, and strong leadership, to ensure the sustainability and success of lean practices at the facility. Ethical considerations were important and prioritised in this research to guarantee participant confidentiality and integrity of the data that was collected, throughout the research process. A framework for future research in understanding lean practices within the catalytic converter industry were discussed, as well as practical recommendations, for improving lean strategies in a manufacturing setting. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2025
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- Date Issued: 2025-04
Factors affecting early childhood development for the new world of work: a case study
- Authors: Manakana, Lebogang
- Date: 2025-04
- Subjects: Child development , Education, Preschool , Work -- Social aspects
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72960 , vital:79294
- Description: The rapid advancement of the Fourth Industrial Revolution (4IR) emphasises the importance of preparing children with the fundamental skills needed for the ever-changing requirements of the new world of work. Early Childhood Development (ECD) plays a crucial role in providing young learners with abilities like digital literacy, creativity, critical thinking and self-leadership, all of which are increasingly critical for future success. This examination investigates the factors impacting ECD, with a focus on incorporating modern educational methods and the influence of parental and societal engagement in promoting comprehensive child development. By using a quantitative research design, data were gathered from educators, caregivers and parents throughout South Africa. 110 participants took part in the study and all participant’s responses were accepted for analysis. The results indicate that digital literacy (p < 0.0005), parental involvement (p < 0.0005), and child-centred learning approaches (p < 0.0005) significantly affect ECD outcomes. Additionally, interpersonal skills, creativity, self-leadership and critical thinking were identified as crucial components for preparing children for the new work environment. Despite these positive findings, the study highlights ongoing challenges, including unequal access to quality ECD resources and gaps in educator training, which hinder the potential for fair development across various socio-economic contexts. The study contributes to the expanding knowledge base by presenting actionable insights for stakeholders, stressing the significance of aligning ECD strategies with future workforce requirements. Suggestions include investing in ECD infrastructure, integrating digital tools into learning environments, improving educator training and promoting collaborative efforts between families and institutions. Furthermore, a theoretical framework was created to guide the implementation of inclusive and sustainable ECD practices. This research establishes a basis for future studies to investigate the long-term effects of ECD interventions, focusing on scalability and adaptability in diverse settings. By bridging the divide between early education and workforce readiness, this study , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2025
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- Date Issued: 2025-04
Factors affecting entrepreneurial activity in South African communities: factors inhibiting small, medium, and micro informal traders in Gqeberha
- Authors: Fritz, Laverne
- Date: 2025-04
- Subjects: Informal sector (Economics) -- South Africa -- Port Elizabeth , Small business -- South Africa -- Port Elizabeth , Entrepreneurship -- South Africa -- Port Elizabeth
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72680 , vital:79247
- Description: This study investigates the factors that inhibit small, medium and micro informal traders in Gqeberha. The concept of the economically excluded entrepreneur is central to the study, which examines the interaction of entrepreneurial mindset together with the liabilities of poorness, newness and smallness which impede economically excluded entrepreneurs from starting new ventures. This study contextualises both the formal and informal South African economies and emphasises the economic obstacles and personal pressures experienced by economically excluded entrepreneurs. To achieve the aim and objectives of the study, a qualitative approach was utilised. Semi-structured interviews were conducted, utilising purposive and convenience sampling methods to collect data from 15 economically excluded small, medium and micro informal traders in Gqeberha. The collected data were analysed using ATLAS.ti software. The study identified several factors that discourage entrepreneurship amongst economically excluded entrepreneurs including financial constraints, limited access to resources, a lack of planning orientation and personal pressures. It also highlighted key obstacles faced by these entrepreneurs such as absence of mentorship and support networks, barriers to market entry, insufficient financial and business literacy and a shortage or absence of physical tools and materials. Additionally, the study outlined support requirements these entrepreneurs require to effectively operate their businesses on a day-today basis. Understanding the factors that discourage, obstruct and support economically excluded entrepreneurs is important to determine how to assist economically excluded entrepreneurs prior to and during their entrepreneurial endeavours. The findings of this study provide a foundation for local and national government as well as established businesses to assist small, medium and micro informal traders thrive, thereby contributing to the broader goal of sustainable economic growth through entrepreneurship. Future research can explore the effectiveness of innovation hubs, where nascent economically excluded entrepreneurs can receive mentorship and acquire the necessary entrepreneurial skills for business success. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2025
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- Date Issued: 2025-04
Factors influencing performance and productivity at the port of Ngqura container terminal
- Authors: Kondile, Noxolo
- Date: 2025-04
- Subjects: Perfomance evaluation , Productivity , Containerization
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72872 , vital:79273
- Description: Port performance and productivity are critical determinants of competitiveness in the global shipping industry. This study evaluates the factors influencing the performance and productivity of the Port of Ngqura Container Terminal utilising a qualitative systematic review approach. A total of 30 journal articles and additional industry reports, benchmarking studies, and policy documents published between 2014 and 2023 were analysed to assess operational inefficiencies, infrastructure limitations, and connectivity challenges. Guided by the Seaport Performance Theory (SPT) framework, the study identifies three strategic interventions for improving port performance: Infrastructure Maintenance, Technology Integration, and Human Capital Development. The thematic findings highlight the importance of adopting policies that promote resilience strategies, such as contingency planning for operational disruptions caused by extreme weather conditions or other unforeseen events. These interventions, aim to improve Key Performance Indicators (KPIs), maintain productivity during disruptions, and optimise resource allocation to improve overall port efficiency and competitiveness. , Thesis (MPhil) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
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- Date Issued: 2025-04
factors influencing value creation through design thinking in the hospitality industry in Ghana
- Authors: Amedeker, Dominic Kwame
- Date: 2025-04
- Subjects: Hospitality industry -- Management , Creative ability in business , Creative thinking
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/71948 , vital:79160
- Description: Globally, as the hospitality industry continues to change, there is a growing emphasis on the application of innovative management tools to stay competitive in the global market. Design Thinking and value creation have become the management intervention. Design thinking and value creation are receiving attention in the business sector as panaceas for developing human-centered services to satisfy customers and create value for organisations. Value creation is how business organisations create and offer products and services for customers that are willing to pay and how they attempt to capture a share of the total value that is created in the resultant economic exchange processes. This research study critically identified and examined factors influencing value creation through Design Thinking in the hospitality industry in Ghana. Specifically, it examined how two different concepts of Design Thinking influenced value creation in the hospitality industry in Ghana. The study adopted a quantitative approach to gather data. Based on Fowler’s table a disproportionate stratified sample was used to select a sample size of 315 with a confidence level of 95% at a 5% margin of error. Partial least square structural equation modelling (PLS-SEM) was used for the analysis and evaluation of the hypothesised model. Findings showed that technology, employees’ knowledge and skills, external actors and financial strength through Design Thinking have a statistically significant relationship with value creation in the Ghana’s hospital industry evidenced in their respective p-values. Technology shows a moderate influence on value creation relative to external actors while the Employee knowledge and skills are crucial for service delivery in the hospitality industry. Mediation effects were asymmetrical in distribution across constructs including technology, external actors, and financial strength. While the Q² values indicate strong predictive relevance, the moderate R² values of constructs such as technology and employee knowledge and skills suggest that other unmeasured factors also have influence on value creation.The following recommendations were made based on the key results of the study, namely hospitality businesses in Ghana should invest in training employees and managers in the principles of Design Thinking. Workshops, collaborative brainstorming sessions and innovation labs will help to better embed Design Thinking into routine activities and nurture a culture of creativity and problem-solving. The industry should invest in state-of-the-art technologies such as CRM systems, mobile applications for bookings, and AI-driven data analytics to enhance customer experiences in streamlining operations and achieving cost efficiencies. The hospitality industry must implement training programmes that have a focus on both technical and soft skills, tailor-made for employee knowledge and skills to fully meet dynamic customer needs. The study also recommended the strengthening of relationships with external actors such as customers and other stakeholders, suppliers, travel agents in value creation strategies by requesting customer feedback through surveys and focus groups to adapt services to meet the diverse needs to foster loyalty. Other recommendations included leveraging financial resources strategically in areas that yield the highest returns, target emerging and luxury market segments, creating innovation by collaboration with industry players in policy formulation service models suitable for the Ghanaian market. The study further recommended the application of key performance metrics for the monitoring and evaluation of customer satisfaction, employee productivity, and financial performance to highlight areas for improvement to align with value creation goals. Finally, the government and industry associations should create a favourable regulatory environment, as well as incentives for innovation and investment to enhance the industry’s value creation capability. Further study should be conducted into the exploration of cultural influences on Design Thinking and value creation in the Ghanaian hospitality industry. Furthermore, a longitudinal study should be conducted on the long-term effects of the implementation of Design Thinking practices on value creation. , Thesis (PhD) -- Faculty of Business and Economic Sciences, School of Management Sciences, 2025
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- Date Issued: 2025-04
Impact of piracy on cruise tourism in East and West Africa
- Authors: Jonas, Lynn
- Date: 2025-04
- Subjects: Ocean travel , Cruise lines , Tourism
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72768 , vital:79259
- Description: Maritime transport has become essential to international trade as approximately 90% of world commodities are carried by sea. Maritime security has thus become a critical issue to consider, and security efforts have intensified considering the rise of modern piracy. The global impact of piracy is far reaching as it includes inflated labour and fuel costs because of diversions and the use of alternative routes to avoid pirates. Piracy along East Africa was rampant between 2008 and 2012, but then moved predominantly to West Africa. The threat of piracy to passenger vessels is of great concern as the global cruise tourism industry has grown tremendously over the past few decades. The reaction of the shipping industry to piracy is avoidance of the affected routes, and this study considered the prevalence of piracy and how it affects the cruise tourism industry on the African continent. The four research objectives were to determine the extent of cruise tourism in Africa, to evaluate the prevalence of piracy on East and West Africa, and to ascertain the maritime safety and security measures put in place to combat piracy. The study utilised an interpretivist paradigm, following a qualitative research approach with document analysis as the data collection method. Forty-one publicly available documents were selected through purposive and subsequent snowball sampling from the International Maritime Bureau, International Maritime Organisation, and Cruise Line International Association. Documents were analysed with the aid of Atlas.ti through a thematic analysis process. The findings of the study indicate that there is a lack of available information about cruise tourism in Africa and the continent receives approximately 1% of the world cruises. East Africa has seen growth in cruise tourism, but West Africa is still struggling with security concerns, hampering cruise tourism. Moreover, piracy in East Africa had been reduced to no reports of attacks, while West African piracy has continued to flourish with highly dangerous and violent, organised gangs operating in the region. All vessels are fair game during attacks and pirates are well armed with sophisticated weapons and mundane weapons such as knives. Theft, hijacking, and kidnapping are most common, with West Africa accounting for nearly all instances of pirate kidnappings worldwide. In combating piracy, regional and international collaboration has contributed significantly to the reduction of piracy in East Africa. Reporting agencies continue to issue warnings and recommendations to shipping companies and ship masters to be on high alert as pirates continue to have the ability and willingness to attack. The study findings assert that piracy has a negative impact on cruise tourism and further studies may consider additional reasons for the slow growth of cruise tourism in Africa. , Thesis (MPhil) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
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- Date Issued: 2025-04
Improving the implementation of performance management development systems (PMDS) in the selected hospitals of the Eastern Cape Provincial Department of Health
- Authors: Malashe, Nolukhanyo
- Date: 2025-04
- Subjects: Performance -- Management , Systems of development -- South Africa -- Eastern Cape , Organizational effectiveness -- South Africa -- Eastern Cape
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72938 , vital:79287
- Description: The study intends to improve the implementation of Performance Management Development Systems (PMDS) in the selected hospitals of the Eastern Cape Provincial Department of Health. PMDS is a standardised framework implemented across all government departments to ensure consistency in evaluating and developing employee performance. PMDS seeks to improve the performance of government departments by coordinating the goals of each employee with the overall goals of the company. It enables regular performance reviews to encourage responsibility and ongoing progress, while also clearly defining performance expectations and connecting roles and responsibilities to strategic objectives. PMDS also supports professional growth by identifying training and development needs. Although the Eastern Cape Provincial Department of Health is implementing PMDS, implementation of the PMDS is under question because of the overall performance. Hence the study investigated the factors that can be implemented by the Eastern Cape Provincial Department of Health to ensure that the PMDS is effective and efficient. The study was qualitative in nature, out of the target and accessible population of 252, the participation rate was 12 after which the point of saturation was reached. The study found that, while the PMDS has the potential to be an effective tool for enhancing employee performance and organisational alignment, its success largely depends on thorough and consistent implementation. Key challenges identified included a lack of understanding of the system, role ambiguity, limited commitment from employees, and insufficient opportunities for personal development. The research recommended some key actions for addressing the challenges identified in the study. Firstly, regular training on PMDS should be provided to ensure employees have a clear understanding of the system and its processes. Second, establishing Standard Operating Procedures (SOPs) specific to the Eastern Cape Provincial Department of Health would create consistency and clarity in applying PMDS across the department. Additionally, continuous monitoring and evaluation should be conducted to assess PMDS effectiveness and identify areas for improvement. Finally, fostering employee development through targeted programs would enhance skills and motivation, supporting both individual growth and the Eastern Cape Provincial Department of Health's overall performance. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2025
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- Date Issued: 2025-04
Investigating factors that affect service delivery of municipal roads in South Africa
- Authors: Bouwer, Brendan
- Date: 2025-04
- Subjects: Service delivery -- South Africa , Infrastructure (Economics) -- South Africa , Roads -- South Africa -- Finance
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72000 , vital:79176
- Description: Given its close proximity to communities, local government is considered the most important level of government. According to the supreme law of South Africa, the Constitution indicates that municipalities have a duty to provide basic municipal services to communities and residents which are essential for enhancing their quality of life. These services include the supply of potable water, electricity, roads and community healthcare. The aim of this study is to identify opportunities for the improvement of the provision of municipal road infrastructure services by investigating the effect that the identified independent variables which include Risk Management, Root-Cause Analysis, Empowering Leadership, and Performance Monitoring and Evaluation, have on the dependent variable, Service Delivery. An academic study, comprising a non-experimental mail system survey and closed-ended questionnaire collection method, was conducted. The survey was composed using Google forms, and questionnaires were forwarded to selected municipalities including the Johannesburg Roads Agency, City of Cape Town, Tshwane, Mangaung, Mbombela and Nelson Mandela Municipalities. The respective gatekeepers were informed of the objective of the study and were requested to promote the voluntary participation of suitable respondents. The key findings revealed that the independent variables Risk Management, Root-Cause Analysis and Empowering Leadership are essential in improving the provision of municipal road infrastructure services, and that the Performance Monitoring and Evaluation variable has no effect on it. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2025
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- Date Issued: 2025-04
Investigating the relationship between matric mathematics performance and economic growth in South Africa
- Authors: Chimhanda, Gracian Junior
- Date: 2025-04
- Subjects: Mathematics -- Study and teaching (Secondary) -- Evaluation , Economic development -- South Africa , Gross domestic product -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72011 , vital:79177
- Description: This study investigated the relationship between mathematics, government spending, and economic growth in South Africa. The study explored the relationship between mathematics performance and economic growth indicators, specifically GDP growth, and employment rates using regression analysis to ascertain the impact of each variable. The findings revealed that whereas mathematics has a positive impact on economic growth, the effect is not statistically significant. In contrast, government spending demonstrates a positive and statistically major influence on the country's economic growth. The results suggested that although mathematics may play a role in enhancing economic outcomes, its direct contribution remains uncertain within the scope of this study. However, the positive and notable correlation between government expenditure and economic growth, highlighted the importance of fiscal policy in driving economic performance in South Africa. These findings emphasised the potential of government spending as a key policy tool for stimulating growth, while also indicating the need for further research to better understand the nuanced role of mathematics in economic development. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2025
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- Date Issued: 2025-04
Investigating the use of risk management in minimising cybersecurity threats within a South African maritime border in Gqeberha
- Authors: Deliwe, Mdumiseni
- Date: 2025-04
- Subjects: Cyber intelligence (Computer security) , Maritime terrorism , Piracy
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72656 , vital:79245
- Description: The emergence of the Fourth Industrial Revolution has transformed information technology and manufacturing. It has affected many sectors, including the maritime industry systems. The maritime freight-forwarding sector provides 70% of trade value and transports around 80 to 90% of all commodities and products worldwide, making it the backbone of international trade. The advancement in technology comes with many benefits for the maritime industry, including the progression of the technical structure of ships through the implementation of integration, digitalisation and automation of systems. However, apart from the opportunities presented by technology developments within the maritime industry, technology has also provided opportunities for cyber-crimes, making the sector vulnerable to cyber attacks that are similar to other critical infrastructures which are connected. The primary objective of this study is to investigate the use of risk management in minimising cyber security threats in the South African Maritime Border in Gqeberha. The study follows a qualitative approach where participants within maritime cyber security were interviewed. The data collected was analysed using thematic analysis. Ten people participated. The results highlighted why cyber security is important, linking to the protection of confidential information, the protection of resources from cyber-attacks as well as the reduction of financial loss. Several recommendations were put forward, including - but not limited to - the need for all personnel working within maritime industry cyber security to undergo ongoing training because technology advances continuously. , Thesis (MPhil) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
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- Date Issued: 2025-04
Mandatory enforcement of the COVID -19 vaccination on employee socio-economic conditions and job security across business industries in Gqeberha
- Authors: Hutton, Vanessa Karen
- Date: 2025-04
- Subjects: COVID-19 Pandemic, 2020- , Job security , South Africa -- Economic conditions
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72735 , vital:79252
- Description: This research sought to examine the impact of mandatory COVID-19 vaccination enforcement on employees' socio-economic conditions and job security across various business industries in Gqeberha. Specifically, the study explored how employee job security was jeopardised when individuals refused to receive the COVID-19 vaccine. Such refusals led to restricted workplace access under mandatory vaccination policies implemented across businesses. The research was motivated by a desire to understand the full extent of the socio-economic and job security implications of mandatory vaccination, with a particular focus on the gendered experiences of employees. A quantitative research methodology was adopted for this study. An online survey questionnaire was distributed via the Question Pro platform to employees working in organisations where COVID-19 vaccination was mandated. Participation in the study was voluntary, and respondents were sampled using a probability sampling design, specifically simple random sampling, to align with the study’s quantitative approach. The sample was restricted to employees in industries where mandatory vaccination policies were enforced. The research was structured around scientifically formulated hypotheses, aiming to uncover relationships between mandatory vaccination policies and their inherent impact on employees' socio-economic conditions and job security. The study findings revealed several critical insights. First, respondents did not universally agree that mandating the COVID-19 vaccine was a necessary measure to prevent the spread of the virus. Second, many respondents confirmed that mandatory vaccination policies threatened their job security. Notably, the findings highlighted that women were more vulnerable to job insecurity, with many experiencing heightened risk of losing their employment upon refusal to vaccinate. This vulnerability had significant socio-economic repercussions, particularly for affected households The research is significant as it underscores the pressures organisations face during a pandemic to implement policies that, while aimed at public health protection, may inadvertently harm employees. The study highlights the need for organisations to reconsider their approaches to policy implementation, ensuring that mandates do not infringe on employees' constitutional rights or disproportionately impact vulnerable groups. In addition, the research provides actionable recommendations for human resources departments in corporate organisations. These include adopting more inclusive strategies for policy development, fostering transparent and open communication with employees, and ensuring , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2025
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- Date Issued: 2025-04
Market integration as a key enabling factor for increased levels of agriculture commercialisation
- Authors: Kant, Leigh-Ann
- Date: 2025-04
- Subjects: Agriculture -- Economic aspects -- South Africa , Agricultural industries -- South Africa , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72836 , vital:79269
- Description: This study investigated market integration as a key enabling factor for increasing agricultural commercialisation among small-scale vegetable farmers in South Africa. Limited access to profitable markets has hindered these farmers’ ability to realise the full value of their produce, restricting their transition to higher levels of commercial farming. Using a quantitative research approach, this study examined the roles of vertical coordination, contract farming and other critical factors in facilitating market integration. Data were collected via electronic surveys targeting managers of agribusinesses engaged with small-scale farmers and analysed through descriptive and inferential statistical methods. Key findings revealed that vertical coordination significantly enhances commercialisation outcomes; while contract farming, though moderately effective, is constrained by challenges such as inconsistent quality and deficits in trust. Other variables, including joint initiatives and training, positively affected market integration efforts. Conversely, limited access to information and the high costs of traceability systems emerged as significant barriers. The study proposes a refined conceptual framework to address these challenges, emphasising the need for enhanced collaborative efforts, capacity building and policy support to create inclusive and sustainable agricultural value chains. The findings contribute to the broader discourse on agricultural development and offer actionable insights for agribusinesses, policymakers and stakeholders aiming to empower smallscale farmers and improve food security in South Africa. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2025
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- Date Issued: 2025-04
Organisational culture impacts on the performance of a commodity trading company X in South Africa
- Authors: Majoka, Abigail
- Date: 2025-04
- Subjects: Corporate culture , Organisational behaviour , Organization -- Research
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72927 , vital:79280
- Description: This research explores the links between organisational culture and company performance in Commodity Trading Company X, a multinational operating in South Africa’s dynamic and supercompetitive downstream oil and gas industry. The research acknowledges that the sector faces volatile commodity markets, regulatory complexities, and socio-economic diversity. It examines how organisational culture factors impact the company’s performance, adaptability to emerging changes, and innovation-competitiveness in the marketplace. In a quantitative methodology, 122 employees returned survey responses showing significant associations between organisational culture dimensions and performance metrics. The findings show that leadership styles, strategies for employee engagement, and the ability to adapt are related to engendering a resilient culture that promotes performance sustainability. Main insights include clear and open communication of values and organisational changes, incorporating inclusive leadership, and promoting employee work-life balance, teamwork, and cooperation between departments. These findings support that organisational culture is an enabler and a result of operational success, influencing employee morale, decision-making, and the company’s responsiveness to changes in the external markets. Recommendations are summarised under three key themes: enhancing the cultural fit to better align it with strategic objectives, hybrid organisational models, and linking culture development to performance results. These findings have relevance not only for Commodity Trading Company X but are also of contribution value for a better understanding of the role of culture as a driver of company performance in the global commodity trading sector. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2025
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- Date Issued: 2025-04