- Title
- Motivating blue-collar employees at a selected municipality
- Creator
- Nogaya, Sigqibo Sipho Songezo
- Subject
- Blue collar workers -- South Africa Employee motivation -- South Africa
- Date Issued
- 2017
- Date
- 2017
- Type
- Thesis
- Type
- Masters
- Type
- MBA
- Identifier
- http://hdl.handle.net/10948/20176
- Identifier
- vital:29151
- Description
- This study seeks to provide insight into the potential that motivation has in improving, not only on service delivery but the personal willingness of employees to perform as well. Continuous improvement is aided by conducting studies of this nature, in an organisation, at pre-determined periods. Municipalities across the country are plagued with complaints regarding service delivery issues. The municipality under study is no different. Newspaper articles like the one in Appendix G depict the stories of communities that are reliant on services provide by local government. There are a range of problems that can lead to municipal service delivery being hampered. One of the problems can be a de-motivated workforce. Human Resources Management needs to find ways of instilling motivation in employees in order to get maximum performance from them. Motivation is influenced by a variety of factors and the Human Resources Management section must look into the influence of these factors on motivation. Studies looking into the constructs of these factors must be conducted. The findings of such research can assist in making positive change in the organisation. The expected motivating factor would be remuneration or financial reward for work done. This may be one of the factors but there is also a range of other factors to be considered. Some of these factors relate to the psychological aspect of motivation. It is important to formulate sustainable ways of motivating employees and these may not be simply raising salaries. This research looked into specific factors of motivation. This is due to the fact that an attempt to cover all factors would simply be too lengthy an exercise. It became necessary to remain within a specific framework. This also assisted in maintaining the quality of the research undertaken.
- Format
- xii, 107 leaves
- Format
- Publisher
- Nelson Mandela Metropolitan University
- Publisher
- Faculty of Business and Economic Siences
- Language
- English
- Rights
- Nelson Mandela Metropolitan University
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