A review of the performance management system in municipalities: a case Study of Mnquma Local Municipality
- Yalezo, Yanga https://orcid.org/0000-0003-1663-6559
- Authors: Yalezo, Yanga https://orcid.org/0000-0003-1663-6559
- Date: 2022-05
- Subjects: Performance -- Management , Performance standards , Job evaluation
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26885 , vital:66039
- Description: Mnquma Local Municipality is a category B municipality situated in Butterworth in the Eastern Cape with the population of 250 000. Mnquma Local Municipality has a mandate of ensuring that quality services are delivered to its counterparts. Mnquma Local Municipality has a performance management system in place used as a tool to fulfil the mandate. Performance management system is a system that is meant to ensure that the goals and objectives of organisations are achieved. PMS is used worldwide by both the private and public sectors. PMS was first used by the private sector to maximise profits and to minimise poor performance. The public sector also decided to introduce PMS in order to improve the quality-of-service delivery to the public. As such, PMS is a tool that is used to monitor, review, evaluate and assess performance of individual employees. PMS in the public sector especially in the local sphere of government is very important because municipalities are closest to the citizens and are at the core of service delivery. This study sought to investigate how PMS at Mnquma Local Municipality in the Eastern Cape Province was utilised. The study utilised qualitative data collection and analysis techniques. Fourteen respondents were interviewed in order to get a better understanding of PMS at Mnquma Local Municipality. Data was analysed using thematic content analysis. The theoretical framework used in this study is goal-setting theory and control theory of performance management system The key findings of the study were: the respondents regarded PMS as “tool” utilised to carry-out work in the municipality. Respondents believe that somehow all the employees are subjected to PMS one way or another whether knowingly or not. Municipality should offer employees performance bonuses to motivate them to achieve goals and objectives of the municipality. The recommendations are: the municipality should cascade the PMS to the lower-level employee of the municipality. The municipality should offer bonuses to the employees to elevate the performance of individual employees and to ensure that the goals and objects are achieved. , Thesis (MPA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
- Authors: Yalezo, Yanga https://orcid.org/0000-0003-1663-6559
- Date: 2022-05
- Subjects: Performance -- Management , Performance standards , Job evaluation
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26885 , vital:66039
- Description: Mnquma Local Municipality is a category B municipality situated in Butterworth in the Eastern Cape with the population of 250 000. Mnquma Local Municipality has a mandate of ensuring that quality services are delivered to its counterparts. Mnquma Local Municipality has a performance management system in place used as a tool to fulfil the mandate. Performance management system is a system that is meant to ensure that the goals and objectives of organisations are achieved. PMS is used worldwide by both the private and public sectors. PMS was first used by the private sector to maximise profits and to minimise poor performance. The public sector also decided to introduce PMS in order to improve the quality-of-service delivery to the public. As such, PMS is a tool that is used to monitor, review, evaluate and assess performance of individual employees. PMS in the public sector especially in the local sphere of government is very important because municipalities are closest to the citizens and are at the core of service delivery. This study sought to investigate how PMS at Mnquma Local Municipality in the Eastern Cape Province was utilised. The study utilised qualitative data collection and analysis techniques. Fourteen respondents were interviewed in order to get a better understanding of PMS at Mnquma Local Municipality. Data was analysed using thematic content analysis. The theoretical framework used in this study is goal-setting theory and control theory of performance management system The key findings of the study were: the respondents regarded PMS as “tool” utilised to carry-out work in the municipality. Respondents believe that somehow all the employees are subjected to PMS one way or another whether knowingly or not. Municipality should offer employees performance bonuses to motivate them to achieve goals and objectives of the municipality. The recommendations are: the municipality should cascade the PMS to the lower-level employee of the municipality. The municipality should offer bonuses to the employees to elevate the performance of individual employees and to ensure that the goals and objects are achieved. , Thesis (MPA) -- Faculty of Management and Commerce, 2022
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- Date Issued: 2022-05
Impact of performance evaluation on service rendering by the Department of Education in the Lady Frere District at selected schools (2010-2011)
- Authors: Ngodwane, Anele Anthony
- Date: 2012-01
- Subjects: Performance standards , Education and state , School management and organization
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26437 , vital:65312
- Description: The aim of this study is to evaluate the impact of performance evaluation on the service rendering by the department of education. There have been studies made around performance management system but to my knowledge it was the first of this nature in Lady Frere District. Performance Management System has not been a success ever since its implementation. A lot had happened in our country from apartheid era to the present democratic dispensation. Among the achievements South Africa masters is the ability to formulate or the formulation of policies but its weakness is on the implementation. Performance management system is among the policies that were developed but its implementation has never been a success. Its main aim is to enhance service delivery and attempt to make government effective and efficient. This research considers if performance management system and performance evaluation might address the question of service delivery in the Department of Education in Lady Frere District. Findings on this research spell it out that effective implementation performance management system will lead to an enhanced service delivery. , Thesis (MPA) -- Faculty of Management and Commerce , 2012
- Full Text:
- Date Issued: 2012-01
- Authors: Ngodwane, Anele Anthony
- Date: 2012-01
- Subjects: Performance standards , Education and state , School management and organization
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26437 , vital:65312
- Description: The aim of this study is to evaluate the impact of performance evaluation on the service rendering by the department of education. There have been studies made around performance management system but to my knowledge it was the first of this nature in Lady Frere District. Performance Management System has not been a success ever since its implementation. A lot had happened in our country from apartheid era to the present democratic dispensation. Among the achievements South Africa masters is the ability to formulate or the formulation of policies but its weakness is on the implementation. Performance management system is among the policies that were developed but its implementation has never been a success. Its main aim is to enhance service delivery and attempt to make government effective and efficient. This research considers if performance management system and performance evaluation might address the question of service delivery in the Department of Education in Lady Frere District. Findings on this research spell it out that effective implementation performance management system will lead to an enhanced service delivery. , Thesis (MPA) -- Faculty of Management and Commerce , 2012
- Full Text:
- Date Issued: 2012-01
Evaluating the implementation of performance management systems at Lilongwe Technical College in Malawi
- Authors: Ngondo, Lydia Temwa Bester
- Date: 2011-10
- Subjects: Performance -- Management , Performance standards , Employees -- Rating of
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26335 , vital:65239
- Description: The study was set out to examine the implementation of Performance Management System at Lilongwe Technical College in Malawi. The reason for pursuing the study is to contribute to the improvement and strengthening of the implementation of the Performance Management System which is already in place at the college. The objectives of the study were to assess the attitudes and perceptions of employers regarding the implementation of the PMS at Lilongwe Technical College; to establish the challenges inhibiting successful implementation; and to provide possible mechanisms to improve the situation. The research methodology used was a qualitative research approach, based on in-depth interviews, observation and secondary resources that is reviewing the necessary information available in connection with the topic. After analyzing the relevant information, it became apparent that the performance management system is lacking understanding of the policy, procedures and processes, senior management does not seem to be committed to the successful implementation of the PMS and also lack of motivation and advocacy from top management. The researcher has given recommendations in chapter 5 so that it would contribute to more efficient and effective implementation of the Performance Management System at Lilongwe Technical College. , Thesis (MA) -- Faculty of Management and Commerce, 2011
- Full Text:
- Date Issued: 2011-10
- Authors: Ngondo, Lydia Temwa Bester
- Date: 2011-10
- Subjects: Performance -- Management , Performance standards , Employees -- Rating of
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26335 , vital:65239
- Description: The study was set out to examine the implementation of Performance Management System at Lilongwe Technical College in Malawi. The reason for pursuing the study is to contribute to the improvement and strengthening of the implementation of the Performance Management System which is already in place at the college. The objectives of the study were to assess the attitudes and perceptions of employers regarding the implementation of the PMS at Lilongwe Technical College; to establish the challenges inhibiting successful implementation; and to provide possible mechanisms to improve the situation. The research methodology used was a qualitative research approach, based on in-depth interviews, observation and secondary resources that is reviewing the necessary information available in connection with the topic. After analyzing the relevant information, it became apparent that the performance management system is lacking understanding of the policy, procedures and processes, senior management does not seem to be committed to the successful implementation of the PMS and also lack of motivation and advocacy from top management. The researcher has given recommendations in chapter 5 so that it would contribute to more efficient and effective implementation of the Performance Management System at Lilongwe Technical College. , Thesis (MA) -- Faculty of Management and Commerce, 2011
- Full Text:
- Date Issued: 2011-10
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