An assessment of the role of the Speaker in the management of the National Assembly: the case of a democratic South Africa
- Authors: Lunyawo, Sipho
- Date: 2022-12
- Subjects: Legislative bodies -- South Africa -- Presiding officers , Mediation -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26742 , vital:65976
- Description: This study interrogates the role of the Speaker in the management of the National Assembly in post-apartheid South Africa. The major focus is on the tenure of the fifth Speaker which was marked with widespread parliament disruptions largely orchestrated by opposition parties. The research employed a qualitative secondary data methodology in which data was collected from secondary sources such as government documents and newspapers. Content analysis and critical discourse analysis were used to analyze data. The Study found that the Speaker plays a fundamental role in the management of the National Assembly. Nevertheless, the study also established that there are numerous challenges faced by the Speaker in the management of the National Assembly. The challenges include mediating the chaos and conflicts among members. The study also established the nature and causes of chaos in the House as well as the efforts put in place by the Speaker to encourage fair debate among MPs. The study concludes that the role of the Speaker in monitoring and regulating the House is crucial in ensuring that there is order in the House at any given time. This is also because the Speaker plays a fundamental role as the Peacekeeper of the House and this emanates from the Speaker’s role in the management of the House. Based on the findings and conclusions of the Study, three recommendations were put forward and these are; embracing a system where the Speaker is independent, introducing hefty penalties against deliberate misconduct, and the use of previous unfavorable incidents to amend the rules of the House. , Thesis (MPA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-12
- Authors: Lunyawo, Sipho
- Date: 2022-12
- Subjects: Legislative bodies -- South Africa -- Presiding officers , Mediation -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26742 , vital:65976
- Description: This study interrogates the role of the Speaker in the management of the National Assembly in post-apartheid South Africa. The major focus is on the tenure of the fifth Speaker which was marked with widespread parliament disruptions largely orchestrated by opposition parties. The research employed a qualitative secondary data methodology in which data was collected from secondary sources such as government documents and newspapers. Content analysis and critical discourse analysis were used to analyze data. The Study found that the Speaker plays a fundamental role in the management of the National Assembly. Nevertheless, the study also established that there are numerous challenges faced by the Speaker in the management of the National Assembly. The challenges include mediating the chaos and conflicts among members. The study also established the nature and causes of chaos in the House as well as the efforts put in place by the Speaker to encourage fair debate among MPs. The study concludes that the role of the Speaker in monitoring and regulating the House is crucial in ensuring that there is order in the House at any given time. This is also because the Speaker plays a fundamental role as the Peacekeeper of the House and this emanates from the Speaker’s role in the management of the House. Based on the findings and conclusions of the Study, three recommendations were put forward and these are; embracing a system where the Speaker is independent, introducing hefty penalties against deliberate misconduct, and the use of previous unfavorable incidents to amend the rules of the House. , Thesis (MPA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-12
Effectiveness of monetary policy transmission mechanism: the case of selected SADC countries
- Tengwa, Anakho https://orcid.org/0000-0002-0700-8668
- Authors: Tengwa, Anakho https://orcid.org/0000-0002-0700-8668
- Date: 2022-12
- Subjects: Monetary policy -- Africa, Southern , Transmission mechanism (Monetary policy) -- Africa, Southern , Economic development -- Africa, Southern
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26863 , vital:66037
- Description: Monetary policy plays a significant role in countries economic development. The variability in inflation in the SADC region provides room to question the Effectiveness of the transmission of monetary policy as these countries experience inflation in different ways. The study analyses the effectiveness of monetary policy transmission mechanism on the selected 5 SADC countries, South Africa, Botswana, Mauritius, Tanzania, and Zambia. The selection of the countries was mainly based on data availability. To answer the study hypothesis, the study used secondary data from different data sources, employing the Vector Autoregression Regression. The different channels analysed include the exchange rate, interest rates as well as credit channel to measure monetary policy tools. The main variables are, Gross Domestic Product (GDP), Consumer Price Index (CPI)cpi and money supply. Panel unit root was tested to test the stationarity of the variables and the appropriate lag length was determined. Panel VAR model was estimated where the focus was mainly on variance decomposition and impulse response. Then lastly the stability of the model was tested using diagnostic test. The results revealed that interest rates channel and exchange rate channel have a more significant effect in explaining the transmission of macroeconomic shock to the rest of the economy through gpd and cpi. While the credit channel mostly transmits to the rest of the economy through money supply and cpi, its effects from GDP are rather insignificant. It is also noted that interest rates serve as the dominant channel in transmitting monetary policy shocks to the rest of the economy. When central banks decrease prime lending rates for commercial banks, this is passed to consumers making it less expensive to borrow. In the long run, attracts foreign investors which harms the domestic currency. The author has noted that future research could focus on how asset price channel affects the economy. , Thesis (MCom) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-12
- Authors: Tengwa, Anakho https://orcid.org/0000-0002-0700-8668
- Date: 2022-12
- Subjects: Monetary policy -- Africa, Southern , Transmission mechanism (Monetary policy) -- Africa, Southern , Economic development -- Africa, Southern
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26863 , vital:66037
- Description: Monetary policy plays a significant role in countries economic development. The variability in inflation in the SADC region provides room to question the Effectiveness of the transmission of monetary policy as these countries experience inflation in different ways. The study analyses the effectiveness of monetary policy transmission mechanism on the selected 5 SADC countries, South Africa, Botswana, Mauritius, Tanzania, and Zambia. The selection of the countries was mainly based on data availability. To answer the study hypothesis, the study used secondary data from different data sources, employing the Vector Autoregression Regression. The different channels analysed include the exchange rate, interest rates as well as credit channel to measure monetary policy tools. The main variables are, Gross Domestic Product (GDP), Consumer Price Index (CPI)cpi and money supply. Panel unit root was tested to test the stationarity of the variables and the appropriate lag length was determined. Panel VAR model was estimated where the focus was mainly on variance decomposition and impulse response. Then lastly the stability of the model was tested using diagnostic test. The results revealed that interest rates channel and exchange rate channel have a more significant effect in explaining the transmission of macroeconomic shock to the rest of the economy through gpd and cpi. While the credit channel mostly transmits to the rest of the economy through money supply and cpi, its effects from GDP are rather insignificant. It is also noted that interest rates serve as the dominant channel in transmitting monetary policy shocks to the rest of the economy. When central banks decrease prime lending rates for commercial banks, this is passed to consumers making it less expensive to borrow. In the long run, attracts foreign investors which harms the domestic currency. The author has noted that future research could focus on how asset price channel affects the economy. , Thesis (MCom) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-12
A critical assessment of the inter-governmental relations clusters system in the south African local government context: the case of Raymond Mhlaba Municipality by infrastructure
- Authors: Mkosana, Luvo
- Date: 2022-11
- Subjects: Infrastructure (Economics) -- South Africa , Public administration -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26841 , vital:66035
- Description: This research is focused on the premise that intergovernmental relations cluster system can be a precondition for improving the state of infrastructure in Raymond Mhlaba Local Municipality. It follows, logically, that engaging stakeholders in all the three spheres of government and allowing them to fully participate in IGR processes has the potential to play a central role in improving infrastructure sector. Without effective and efficient implementation of IGR in the South African public sector, the transformation of the infrastructure sector will continue to menace many local government departments. Given the critics levelled against the processes involved in IGR, the qualitative and method was used as an investigative method to gain a deeper understanding of IGR cluster systems and its general contribution on infrastructural development. The findings showed a general consensus on the importance of the concept of IGR and its potential in ensuring that stakeholders come up with efficient ways to improve the infrastructure sector. Evidence also showed that the main components of infrastructure such as electricity, housing, water and sanitation and roads are still facing challenges and there are backlogs despite the efforts by all the three spheres of government to ensure that the collaborate in improving the sector. This knowledge allows the adoption of a bottom-up approach to IGR cluster system in the South African local government sector. , Thesis (MPA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-11
- Authors: Mkosana, Luvo
- Date: 2022-11
- Subjects: Infrastructure (Economics) -- South Africa , Public administration -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26841 , vital:66035
- Description: This research is focused on the premise that intergovernmental relations cluster system can be a precondition for improving the state of infrastructure in Raymond Mhlaba Local Municipality. It follows, logically, that engaging stakeholders in all the three spheres of government and allowing them to fully participate in IGR processes has the potential to play a central role in improving infrastructure sector. Without effective and efficient implementation of IGR in the South African public sector, the transformation of the infrastructure sector will continue to menace many local government departments. Given the critics levelled against the processes involved in IGR, the qualitative and method was used as an investigative method to gain a deeper understanding of IGR cluster systems and its general contribution on infrastructural development. The findings showed a general consensus on the importance of the concept of IGR and its potential in ensuring that stakeholders come up with efficient ways to improve the infrastructure sector. Evidence also showed that the main components of infrastructure such as electricity, housing, water and sanitation and roads are still facing challenges and there are backlogs despite the efforts by all the three spheres of government to ensure that the collaborate in improving the sector. This knowledge allows the adoption of a bottom-up approach to IGR cluster system in the South African local government sector. , Thesis (MPA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-11
The correlation between automobile insurance and road traffic accidents in Eastern Cape, South Africa: the case of Buffalo City Metropolitan
- Maxam, Thandokazi https://orcid.org/0000-0002-8852-0603
- Authors: Maxam, Thandokazi https://orcid.org/0000-0002-8852-0603
- Date: 2022-11
- Subjects: Automobile insurance -- South Africa , Traffic accident investigation -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/28773 , vital:74916
- Description: Road traffic injuries are currently the 8th leading cause of death worldwide and are expected to rise to 6th position if no action is taken. Approximately 1.3 million lives are lost to road accidents, while around twenty to fifty million people remain injured or disabled every year, worldwide. Factors such as vehicle and road conditions, human factors such as behaviour, abilities, and capabilities are among the major contributors to road accidents. Human factors are the main contributors to road accidents in South Africa, accounting for about 77% of total road accidents (Deme, 2019). According to the report by Road Traffic Management Cooperation, in 2018 the provincial number of road fatalities recorded was lower compared to the previous year with the exception of the Eastern Cape province, which recorded an increase of 2.8%. This study used data from 120 respondents from Buffalo City municipality to examine the effect of automobile insurance and road traffic accidents. The aim was to find out if drivers behave carelessly when their vehicles are covered by insurance. The study used the logit model, and the results showed that drivers with comprehensive or high insurance coverage have higher chances of being in accidents than drivers with lower insurance coverages. Drivers who have vehicle insurance are more likely to break the road rules than those who do not have insurance. The study recommends strengthening traffic rules, investing in public transportation such as trains, buses to minimise use of private transport, promoting road safety education and awareness. , Thesis (MCom) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-11
- Authors: Maxam, Thandokazi https://orcid.org/0000-0002-8852-0603
- Date: 2022-11
- Subjects: Automobile insurance -- South Africa , Traffic accident investigation -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/28773 , vital:74916
- Description: Road traffic injuries are currently the 8th leading cause of death worldwide and are expected to rise to 6th position if no action is taken. Approximately 1.3 million lives are lost to road accidents, while around twenty to fifty million people remain injured or disabled every year, worldwide. Factors such as vehicle and road conditions, human factors such as behaviour, abilities, and capabilities are among the major contributors to road accidents. Human factors are the main contributors to road accidents in South Africa, accounting for about 77% of total road accidents (Deme, 2019). According to the report by Road Traffic Management Cooperation, in 2018 the provincial number of road fatalities recorded was lower compared to the previous year with the exception of the Eastern Cape province, which recorded an increase of 2.8%. This study used data from 120 respondents from Buffalo City municipality to examine the effect of automobile insurance and road traffic accidents. The aim was to find out if drivers behave carelessly when their vehicles are covered by insurance. The study used the logit model, and the results showed that drivers with comprehensive or high insurance coverage have higher chances of being in accidents than drivers with lower insurance coverages. Drivers who have vehicle insurance are more likely to break the road rules than those who do not have insurance. The study recommends strengthening traffic rules, investing in public transportation such as trains, buses to minimise use of private transport, promoting road safety education and awareness. , Thesis (MCom) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-11
The effect of job insecurity and turnover intention on organisational citizenship behaviour of employees at a university in the Eastern Cape Province
- Chimucheka, Nyasha https://orcid.org/0000-0002-0663-8887
- Authors: Chimucheka, Nyasha https://orcid.org/0000-0002-0663-8887
- Date: 2022-11
- Subjects: Job security -- South Africa , Organizational behavior -- South Africa , Employee competitive behavior -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/28739 , vital:74907
- Description: Organisation’s success is dependent on employees’ feelings regarding their jobs and employees’ willingness to undertake voluntary behaviours beyond their expected service level. The main objective of this study was to investigate the combined effect of job insecurity and turnover intention on organisational citizenship behaviour (OCB) of employees at a university in the Eastern Cape Province of South Africa. Secondary objectives of the research included to investigate the effect of job insecurity on organisational citizenship behaviour, to investigate the effect of turnover intention on organisational citizenship behaviour of employees at a university in the Eastern Cape Province, and to investigate the effect of job insecurity on the turnover intention of employees at a university in the Eastern Cape Province. The study discussed and applied the social exchange theory as well as the psychological contract theory. Using a positivist paradigm, the study was descriptive in nature. The study followed a cross sectional research design. The study followed a quantitative research approach which emphasises on the quantification of constructs. The population was 2050 administrative and academic staff who were employed by the university under study in 2021. Raosoft was used to calculate the sample size and the recommended sample size was 324. Although the researcher had access to staff mailing list, the researcher had limited access to the actual population list, hence the study employed non-probability sampling method. Thus, purposive sampling technique was used to select respondents, with the characteristic required to participate being either an academic or an administrative employee at the University of Fort Hare. This study employed survey method where data was collected using an electronic questionnaire. The researcher used Statistical Package for Social Sciences (SPSS) software v.25 to analyse data. Both inferential and descriptive tests were used for the analysis of data. Inferential statistical tests used include the Multiple Regression analysis, Pearson correlation and Simple Linear Regression. The study concludes that job insecurity and turnover intention have a negative effect on OCB of employees at the university under study. It was also concluded that job insecurity has a negative effect on OCB of employees, turnover intention has a t negative effect on OCB of employees, and job insecurity has a positive effect on turnover intention of employees at a university in the Eastern Cape Province. Recommendations provided to managers and practitioners are based on the conclusion of the study. Theoretical implications of this study were also discussed. The researcher suggested areas of further research that can be pursued by others. , Thesis (MCom) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-11
- Authors: Chimucheka, Nyasha https://orcid.org/0000-0002-0663-8887
- Date: 2022-11
- Subjects: Job security -- South Africa , Organizational behavior -- South Africa , Employee competitive behavior -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/28739 , vital:74907
- Description: Organisation’s success is dependent on employees’ feelings regarding their jobs and employees’ willingness to undertake voluntary behaviours beyond their expected service level. The main objective of this study was to investigate the combined effect of job insecurity and turnover intention on organisational citizenship behaviour (OCB) of employees at a university in the Eastern Cape Province of South Africa. Secondary objectives of the research included to investigate the effect of job insecurity on organisational citizenship behaviour, to investigate the effect of turnover intention on organisational citizenship behaviour of employees at a university in the Eastern Cape Province, and to investigate the effect of job insecurity on the turnover intention of employees at a university in the Eastern Cape Province. The study discussed and applied the social exchange theory as well as the psychological contract theory. Using a positivist paradigm, the study was descriptive in nature. The study followed a cross sectional research design. The study followed a quantitative research approach which emphasises on the quantification of constructs. The population was 2050 administrative and academic staff who were employed by the university under study in 2021. Raosoft was used to calculate the sample size and the recommended sample size was 324. Although the researcher had access to staff mailing list, the researcher had limited access to the actual population list, hence the study employed non-probability sampling method. Thus, purposive sampling technique was used to select respondents, with the characteristic required to participate being either an academic or an administrative employee at the University of Fort Hare. This study employed survey method where data was collected using an electronic questionnaire. The researcher used Statistical Package for Social Sciences (SPSS) software v.25 to analyse data. Both inferential and descriptive tests were used for the analysis of data. Inferential statistical tests used include the Multiple Regression analysis, Pearson correlation and Simple Linear Regression. The study concludes that job insecurity and turnover intention have a negative effect on OCB of employees at the university under study. It was also concluded that job insecurity has a negative effect on OCB of employees, turnover intention has a t negative effect on OCB of employees, and job insecurity has a positive effect on turnover intention of employees at a university in the Eastern Cape Province. Recommendations provided to managers and practitioners are based on the conclusion of the study. Theoretical implications of this study were also discussed. The researcher suggested areas of further research that can be pursued by others. , Thesis (MCom) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-11
Digital finance and poverty in selected Sub-Saharan Countries
- Dube, Ziphozethu https://orcid.org/0000-0003-4532-5346
- Authors: Dube, Ziphozethu https://orcid.org/0000-0003-4532-5346
- Date: 2022-10
- Subjects: Electronic funds transfers , Transmission mechanism (Monetary policy)
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/23347 , vital:57616
- Description: Since the 21st century, digital finance has emerged as a critical enabler and an excellent tool for meeting the UN 2030 Sustainable Development Goals (SDGs) through increasing financial inclusion and poverty reduction. The objective of achieving universal financial access by 2030 has led to recognising that financial inclusion has a significant role in economic growth and poverty eradication. The literature demonstrates that access to finance can affect poverty through access to credit, enabling savings, thereby facilitating intertemporal consumption smoothing. Digital finance is key to unlocking financial inclusion, particularly in developing countries. Building capacity in digital payments is one of the best ways to ensure a faster, better, and more cost-effective way to access financial services. The gender gap in developing countries states that (59% of men were reported to have a bank account in 2014, while 50% of women only had a bank account). Some groups, including women and the rural poor, are financially excluded compared to others. This study applied panel data regression analysis and structural equation modelling to investigate the nature of digital finance, its relationship with poverty and the transmission mechanism from digital finance to poverty in selected Sub-Saharan Countries. The results indicate that remittance is one of the most significant determinants of the use of digital finance in the Sub-Saharan region compared to other determinants of use for digital finance. Regarding the transmission mechanism between digital finance and poverty, the path analysis results suggest that the channel for remittance in the transmission mechanism has a more substantial impact on reducing poverty than savings in the Sub-Saharan region. The study recommends that remittance is essential, but savings are not critical in this digital age. This study contributed to literature by identifying the transmission mechanism between digital finance and poverty. This is beneficial to researchers and policymakers . It provides policy practitioners with a reference point on a model to build upon towards providing solutions to the problem, Sub-Saharan Countries encounter on delivering sustainable and broad-based economic growth. The study concludes by proposing that digital finance, particularly mobile money presents an excellent opportunity to increase access to finance and reduce poverty. , Thesis (PhD) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-10
- Authors: Dube, Ziphozethu https://orcid.org/0000-0003-4532-5346
- Date: 2022-10
- Subjects: Electronic funds transfers , Transmission mechanism (Monetary policy)
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/23347 , vital:57616
- Description: Since the 21st century, digital finance has emerged as a critical enabler and an excellent tool for meeting the UN 2030 Sustainable Development Goals (SDGs) through increasing financial inclusion and poverty reduction. The objective of achieving universal financial access by 2030 has led to recognising that financial inclusion has a significant role in economic growth and poverty eradication. The literature demonstrates that access to finance can affect poverty through access to credit, enabling savings, thereby facilitating intertemporal consumption smoothing. Digital finance is key to unlocking financial inclusion, particularly in developing countries. Building capacity in digital payments is one of the best ways to ensure a faster, better, and more cost-effective way to access financial services. The gender gap in developing countries states that (59% of men were reported to have a bank account in 2014, while 50% of women only had a bank account). Some groups, including women and the rural poor, are financially excluded compared to others. This study applied panel data regression analysis and structural equation modelling to investigate the nature of digital finance, its relationship with poverty and the transmission mechanism from digital finance to poverty in selected Sub-Saharan Countries. The results indicate that remittance is one of the most significant determinants of the use of digital finance in the Sub-Saharan region compared to other determinants of use for digital finance. Regarding the transmission mechanism between digital finance and poverty, the path analysis results suggest that the channel for remittance in the transmission mechanism has a more substantial impact on reducing poverty than savings in the Sub-Saharan region. The study recommends that remittance is essential, but savings are not critical in this digital age. This study contributed to literature by identifying the transmission mechanism between digital finance and poverty. This is beneficial to researchers and policymakers . It provides policy practitioners with a reference point on a model to build upon towards providing solutions to the problem, Sub-Saharan Countries encounter on delivering sustainable and broad-based economic growth. The study concludes by proposing that digital finance, particularly mobile money presents an excellent opportunity to increase access to finance and reduce poverty. , Thesis (PhD) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-10
An investigation in waste management in Enoch Mgijima Local Municipality: a case study in Whittlesea
- Mngese, Bongani Elvis https://orcid.org/0000-0003-3222-0764
- Authors: Mngese, Bongani Elvis https://orcid.org/0000-0003-3222-0764
- Date: 2022-09
- Subjects: Refuse and refuse disposal -- Law and legislation -- South Africa , Local government -- Law and legislation -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/28784 , vital:74921
- Description: The study investigates the state of rendering waste service to Whittlesea within the Enoch Mgijima Local Municipality (EMLM). The study assesses into local municipality waste management policy and how the everyday attitude on waste handling has impacted on waste management. The study responds to the contextual gap in EMLM waste service delivery to Whittlesea community. The study addresses the following key research questions: What is the waste management policy in Enoch Mgijima Local Municipality? How was the waste management policy implemented by municipal mangers in Enoch Mgijima Local Municipality to Whittlesea? How did the community of Whittlesea respond to the waste management service delivery of Enoch Mgijima Local Municipality? The study used a qualitative approach, the data collection instruments included document review of policy and other official document, and in-depth interviews of respondents from the municipality and the community. The key findings of this research study were as follows- firstly, the national policy framework was clear on the role and responsibility of the municipality in waste management; secondly, Enoch Mgijima Local Municipality had clearly articulated waste management policy and operational procedure; thirdly, in spite of robust municipal policy and procedures, the inadequate inputs and resources for waste management programme in Enoch Mgijima Local Municipality impacted negatively on service delivery in Whittlesea; fourthly, the challenges experienced by municipal managers in EMLM made it difficult for them to provide efficient waste management services to the Whittlesea community; and, finally the irresponsible attitude of the community in dumping waste worsened the provision of waste management in the municipality. , Thesis (MPA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-09
An investigation in waste management in Enoch Mgijima Local Municipality: a case study in Whittlesea
- Authors: Mngese, Bongani Elvis https://orcid.org/0000-0003-3222-0764
- Date: 2022-09
- Subjects: Refuse and refuse disposal -- Law and legislation -- South Africa , Local government -- Law and legislation -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/28784 , vital:74921
- Description: The study investigates the state of rendering waste service to Whittlesea within the Enoch Mgijima Local Municipality (EMLM). The study assesses into local municipality waste management policy and how the everyday attitude on waste handling has impacted on waste management. The study responds to the contextual gap in EMLM waste service delivery to Whittlesea community. The study addresses the following key research questions: What is the waste management policy in Enoch Mgijima Local Municipality? How was the waste management policy implemented by municipal mangers in Enoch Mgijima Local Municipality to Whittlesea? How did the community of Whittlesea respond to the waste management service delivery of Enoch Mgijima Local Municipality? The study used a qualitative approach, the data collection instruments included document review of policy and other official document, and in-depth interviews of respondents from the municipality and the community. The key findings of this research study were as follows- firstly, the national policy framework was clear on the role and responsibility of the municipality in waste management; secondly, Enoch Mgijima Local Municipality had clearly articulated waste management policy and operational procedure; thirdly, in spite of robust municipal policy and procedures, the inadequate inputs and resources for waste management programme in Enoch Mgijima Local Municipality impacted negatively on service delivery in Whittlesea; fourthly, the challenges experienced by municipal managers in EMLM made it difficult for them to provide efficient waste management services to the Whittlesea community; and, finally the irresponsible attitude of the community in dumping waste worsened the provision of waste management in the municipality. , Thesis (MPA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-09
A model for linking innovation and sustainable growth of immigrant entrepreneurs in the Johannesburg Metropolitan Area, South Africa
- Authors: Mzamo, Ziyanda
- Date: 2022-08
- Subjects: Immigrant business enterprises -- Technological innovations -- South Africa , Business Management -- South Africa , Industrial management -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/28828 , vital:75130
- Description: South Africa experienced hard times during the apartheid era. This led to some of the South African nationals seeking solace and hiding in neighbouring African countries. Post 1994, this situation has largely changed. Other African countries have not been as privileged to recover from the political turmoil nations have experienced and have left civilians stranded with no comfort or job security. It is for this reason that immigrants from other African countries track to South Africa for the hope and promise of a better future. While this is the case and hope, South Africa is dealing with its own issues of high unemployment rate, violence and crime, poverty, lack of quality education, drug and substance abuse, unstable political issues and influx of immigrants who have no plans or ways of survival. This makes things even harder for the government to accommodate everyone as the focus and priority is seen to be given to its citizens. Entrepreneurship becomes the most feasible and practical way of survival for the immigrants. Some of these businesses have stood the test of time, are making strides and thriving. Their growth journeys may even be better than those of citizens due to these businesses primarily being characterized by survival tactics. This study was hence conducted to predominantly formulate a model for linking the innovation and sustainable business growth of immigrant entrepreneurs. The secondary objective was to gauge if there is a significant relationship between innovation (incremental, radical, and technological) and sustainable business growth of immigrant entrepreneurs in the Johannesburg Metropolitan Area. A mixed approach was used to achieve these objectives. The population of the study targeted immigrant entrepreneurs from the African continent who are running small and medium (SME) businesses in the Johannesburg Metropolitan area. The data was gathered using semi-structured interviews and a survey. Seventeen (17) interviews were held, and one hundred and two (102) surveys were collected, totalling one hundred and nineteen (119) research study participants. The participants were selected using convenience sampling and snowballing due to the population of immigrant entrepreneurs being unknown in Johannesburg. Descriptive and inferential statistics were applied to analyse the data. The findings revealed that innovation played a major role in sustainable business growth of the immigrant entrepreneurs. The research study showed the typical measures of innovation (incremental, radical and technological) as well as business growth may not be reflective and applicable to the SME space due to the businesses being survival businesses. The research study recommends that development of immigrant entrepreneurship focused programs for coaching, support, funding, and handholding be of absolute government focus. Internal collaborative innovation agendas are key for businesses to balance incremental and radical innovation. This will minimise the reliance on business owners or leadership to drive innovation, but rather, for innovation to be a way of working for all in the business. Growth and sustainability rides on shared innovation as opposed to individually led or an isolated agenda. Education, change management and training of citizens and safety officials is recommended to understand the benefits of immigrant owned businesses as an economic driver and as a point of embracing fellow Africans. This will eliminate the stereotypes that make immigrant entrepreneurs exposed and uncomfortable in their business journeys. , Thesis (DBA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-08
- Authors: Mzamo, Ziyanda
- Date: 2022-08
- Subjects: Immigrant business enterprises -- Technological innovations -- South Africa , Business Management -- South Africa , Industrial management -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/28828 , vital:75130
- Description: South Africa experienced hard times during the apartheid era. This led to some of the South African nationals seeking solace and hiding in neighbouring African countries. Post 1994, this situation has largely changed. Other African countries have not been as privileged to recover from the political turmoil nations have experienced and have left civilians stranded with no comfort or job security. It is for this reason that immigrants from other African countries track to South Africa for the hope and promise of a better future. While this is the case and hope, South Africa is dealing with its own issues of high unemployment rate, violence and crime, poverty, lack of quality education, drug and substance abuse, unstable political issues and influx of immigrants who have no plans or ways of survival. This makes things even harder for the government to accommodate everyone as the focus and priority is seen to be given to its citizens. Entrepreneurship becomes the most feasible and practical way of survival for the immigrants. Some of these businesses have stood the test of time, are making strides and thriving. Their growth journeys may even be better than those of citizens due to these businesses primarily being characterized by survival tactics. This study was hence conducted to predominantly formulate a model for linking the innovation and sustainable business growth of immigrant entrepreneurs. The secondary objective was to gauge if there is a significant relationship between innovation (incremental, radical, and technological) and sustainable business growth of immigrant entrepreneurs in the Johannesburg Metropolitan Area. A mixed approach was used to achieve these objectives. The population of the study targeted immigrant entrepreneurs from the African continent who are running small and medium (SME) businesses in the Johannesburg Metropolitan area. The data was gathered using semi-structured interviews and a survey. Seventeen (17) interviews were held, and one hundred and two (102) surveys were collected, totalling one hundred and nineteen (119) research study participants. The participants were selected using convenience sampling and snowballing due to the population of immigrant entrepreneurs being unknown in Johannesburg. Descriptive and inferential statistics were applied to analyse the data. The findings revealed that innovation played a major role in sustainable business growth of the immigrant entrepreneurs. The research study showed the typical measures of innovation (incremental, radical and technological) as well as business growth may not be reflective and applicable to the SME space due to the businesses being survival businesses. The research study recommends that development of immigrant entrepreneurship focused programs for coaching, support, funding, and handholding be of absolute government focus. Internal collaborative innovation agendas are key for businesses to balance incremental and radical innovation. This will minimise the reliance on business owners or leadership to drive innovation, but rather, for innovation to be a way of working for all in the business. Growth and sustainability rides on shared innovation as opposed to individually led or an isolated agenda. Education, change management and training of citizens and safety officials is recommended to understand the benefits of immigrant owned businesses as an economic driver and as a point of embracing fellow Africans. This will eliminate the stereotypes that make immigrant entrepreneurs exposed and uncomfortable in their business journeys. , Thesis (DBA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-08
A structural equation model on small business performance: the mediating role of effectuation & entrepreneur identity
- Muchineripi, Justice Ngonidzashe https://orcid.org/0000-0002-8058-731X
- Authors: Muchineripi, Justice Ngonidzashe https://orcid.org/0000-0002-8058-731X
- Date: 2022-08
- Subjects: Small business -- Management , Entrepreneurship
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/28806 , vital:75099
- Description: The role of effectuation and entrepreneur identity in the performance of small business has not received much attention in the African small business context. Effectuation plays a critical role in determining the success of a business. All businesses need to have inherent strategies within the business on how to deal with financial and operational challenges. Despite the impact of entrepreneur identity on performance, there is a noted gap in literature on the possible role that effectuation can play. Research purpose: The research aim is to test the structural model on small business performance in the South African small business context. The research thus investigates the mediating role of effectuation on entrepreneur identity and performance amongst small businesses in South Africa. Research approach/design and method: The study was undertaken in the Eastern Cape Province of South Africa. A quantitative research approach was utilised and primary data was collected from 380 Small Medium and Micro Enterprises through structured questionnaires. Structural Equation Modeling was used for testing the hypotheses. Main findings: The findings revealed that spiritual identity and business identity exert a positive effect on subjective performance in Small Medium Micro Enterprises. Findings further revealed that spiritual identity and effectuation significantly predict objective performance. Spiritual identity, social identity and business identity significantly predict effectuation in SMMEs. Contribution: The study makes a major contribution in the body of knowledge for small business practitioners, policymakers and researchers who would like to explore the role of effectuation and entrepreneur identity on small business performance. The study findings encourage effectual decision making by small businesses as it reveals that facing challenges is inevitable, but what is important is that the business should be able to resolve various challenges using available resources. Originality/value: The empirical evidence provided in the study contributes to the growing body of knowledge on the theory of effectuation in the South African context. The study also provides policy guidelines for policymakers to entrepeneurs who would like to venture into business. , Thesis (DBA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-08
- Authors: Muchineripi, Justice Ngonidzashe https://orcid.org/0000-0002-8058-731X
- Date: 2022-08
- Subjects: Small business -- Management , Entrepreneurship
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/28806 , vital:75099
- Description: The role of effectuation and entrepreneur identity in the performance of small business has not received much attention in the African small business context. Effectuation plays a critical role in determining the success of a business. All businesses need to have inherent strategies within the business on how to deal with financial and operational challenges. Despite the impact of entrepreneur identity on performance, there is a noted gap in literature on the possible role that effectuation can play. Research purpose: The research aim is to test the structural model on small business performance in the South African small business context. The research thus investigates the mediating role of effectuation on entrepreneur identity and performance amongst small businesses in South Africa. Research approach/design and method: The study was undertaken in the Eastern Cape Province of South Africa. A quantitative research approach was utilised and primary data was collected from 380 Small Medium and Micro Enterprises through structured questionnaires. Structural Equation Modeling was used for testing the hypotheses. Main findings: The findings revealed that spiritual identity and business identity exert a positive effect on subjective performance in Small Medium Micro Enterprises. Findings further revealed that spiritual identity and effectuation significantly predict objective performance. Spiritual identity, social identity and business identity significantly predict effectuation in SMMEs. Contribution: The study makes a major contribution in the body of knowledge for small business practitioners, policymakers and researchers who would like to explore the role of effectuation and entrepreneur identity on small business performance. The study findings encourage effectual decision making by small businesses as it reveals that facing challenges is inevitable, but what is important is that the business should be able to resolve various challenges using available resources. Originality/value: The empirical evidence provided in the study contributes to the growing body of knowledge on the theory of effectuation in the South African context. The study also provides policy guidelines for policymakers to entrepeneurs who would like to venture into business. , Thesis (DBA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-08
Determinants of inclusive growth in South Africa: a macroeconomic approach
- Makala, Zizo https://orcid.org/0000-0002-4875-6531
- Authors: Makala, Zizo https://orcid.org/0000-0002-4875-6531
- Date: 2022-08
- Subjects: Economic development -- South Africa , Macroeconomics -- South Africa
- Language: English
- Type: Master's/ theses , text
- Identifier: http://hdl.handle.net/10353/28761 , vital:74913
- Description: Available literature substantiates that economic growth is imperative but not sufficient to improve the living standards of a substantial percentage of South Africa’s population. The benefits of growth are also barely equitably distributed among the different groups of society in South Africa. Based on this background, the study empirically examines the factors that determine inclusive growth in South Africa. The study utilised annual data from 1991 to 2020, employing the autoregressive distributed lag model (ARDL) bounds testing approach to cointegration to evaluate the long-run and short-run linkage among the variables of interest. Based on the Social Opportunity Function, a model linking inclusive growth and its determinants was specified. The empirical results suggest a positive relationship between Foreign Direct Investment (FDI) and inclusive growth (LGDPPPE), in both the short run and the long run, implying that, FDI inflows significantly drive inclusive growth. Therefore, there is a need for South Africa to open economic borders to benefit from the opportunities for inclusive growth through external capital. In contrast, Inflation (INFL) portrays a negative influence on LGDPPPE, both in the short and long run alike, suggesting that the rate of inclusive growth is higher when inflation rate is lower, leading to the implication that, to significantly help accelerate inclusive growth in South Africa, the control of inflation must be a major object of economic policy. In the short run, the Level of Income (LGDPPC), Government Consumption (GGFCE), Population Growth (POPG), Gross Fixed Capital Formation (GFCF), and Trade Openness (TOP) indicate no noticeable influence on LGDPPPE. However, in the long run, LGDPPC, POPG and TOP turned out positive and statistically significant. This finding suggests that policies that make the South African economy open to trade with the rest of the world are essential for inclusive economic growth. Furthermore, the finding implies that population growth is not detrimental to growth inclusiveness in South Africa and policy measures that enhance the population’s productivity to reap demographic dividends should be encouraged. , Thesis (MCom) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-08
- Authors: Makala, Zizo https://orcid.org/0000-0002-4875-6531
- Date: 2022-08
- Subjects: Economic development -- South Africa , Macroeconomics -- South Africa
- Language: English
- Type: Master's/ theses , text
- Identifier: http://hdl.handle.net/10353/28761 , vital:74913
- Description: Available literature substantiates that economic growth is imperative but not sufficient to improve the living standards of a substantial percentage of South Africa’s population. The benefits of growth are also barely equitably distributed among the different groups of society in South Africa. Based on this background, the study empirically examines the factors that determine inclusive growth in South Africa. The study utilised annual data from 1991 to 2020, employing the autoregressive distributed lag model (ARDL) bounds testing approach to cointegration to evaluate the long-run and short-run linkage among the variables of interest. Based on the Social Opportunity Function, a model linking inclusive growth and its determinants was specified. The empirical results suggest a positive relationship between Foreign Direct Investment (FDI) and inclusive growth (LGDPPPE), in both the short run and the long run, implying that, FDI inflows significantly drive inclusive growth. Therefore, there is a need for South Africa to open economic borders to benefit from the opportunities for inclusive growth through external capital. In contrast, Inflation (INFL) portrays a negative influence on LGDPPPE, both in the short and long run alike, suggesting that the rate of inclusive growth is higher when inflation rate is lower, leading to the implication that, to significantly help accelerate inclusive growth in South Africa, the control of inflation must be a major object of economic policy. In the short run, the Level of Income (LGDPPC), Government Consumption (GGFCE), Population Growth (POPG), Gross Fixed Capital Formation (GFCF), and Trade Openness (TOP) indicate no noticeable influence on LGDPPPE. However, in the long run, LGDPPC, POPG and TOP turned out positive and statistically significant. This finding suggests that policies that make the South African economy open to trade with the rest of the world are essential for inclusive economic growth. Furthermore, the finding implies that population growth is not detrimental to growth inclusiveness in South Africa and policy measures that enhance the population’s productivity to reap demographic dividends should be encouraged. , Thesis (MCom) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-08
Human Resource Development model for cultivating a culture of innovation in local government: the case of Buffalo City Metropolitan Municipality, South Africa
- Mutangabende, Shepherd https://orcid.org/0000-0003-3231-7400
- Authors: Mutangabende, Shepherd https://orcid.org/0000-0003-3231-7400
- Date: 2022-08
- Subjects: Local government -- South Africa -- Eastern Cape , Economic development -- South Africa , Local government -- Technological innovations -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/28817 , vital:75128
- Description: Local government in South Africa is grappling with transforming democratic, accountable, and sustainable service provision to communities. Human Resource Management (HRM) plays an instrumental role in cultivating an innovative public service culture. It enables such a culture through workforce planning, recruitment, selection, induction, rewarding, budget allocation, training, and development. A culture of innovation provides an opportunity for local government to respond to pressing local needs within legislative and financial constraints. This study adopted a pragmatic research philosophy, and an exploratory sequential mixed methods research strategy and case study research design, to investigate human resources development strategies for cultivating a culture of innovation in local government, using a case study of Buffalo City Metropolitan Municipality, in South Africa. Qualitative data was collected from twenty (n=20) purposefully sampled information-rich participants through indepth interviews and quantitative data from eighty (n=80) line officials using a structured questionnaire. Research findings indicate that HRM in BCMM is not optimally utilising HRM strategies to cultivate a culture of innovation. Study results show insufficiency of qualified human capital, which therefore, impose constraints on the capacity of the municipality to optimally cultivate a culture of innovation. Findings show that participants in leadership positions often lacked requisite knowledge and capacity on workforce planning, which is necessary for human capital needs analysis and for identifying skills gaps, which would subsequently inform recruitment and selection, induction, and human resources development of municipal human capital. Recruitment and selection processes as well as induction programmes are also often devoid of innovation human resources development practices and strategies. There were often not much rewards for employees who come up with innovative ideas or methods of executing their key performance areas. Lack of rewards was a barrier to innovation as the question of “what is in it for me?” remain unanswered. This could be the reason why there were few innovative activities taking place in local government and the case study municipality. Results further suggest that the organisational culture of the case study municipality was mostly conservative, as employees did not have fecund opportunities for trial and error of new methods of executing performance tasks, often strictly adhering to standard operating procedures. The organisational culture in the case study municipality was thus risk aversive, and a significant barrier to innovation. There was often poor communication on the availability of budget allocation for innovation. The study, therefore, recommended more effective and innovative workforce planning and using that information during recruitment and selection. It also recommended using rewards to motivate employees to be innovative, allowing trial and error, to test new ideas and methods as ways of cultivating a culture of innovation. There is thus a significant need and demand for transformation and innovation in local governance, heightened by increasing municipal dysfunction and citizen expectation. As such, providing human capital with requisite knowledge and skills, retaining talent, and inducing human resources to be immobile, build up high performance work systems (HPWS), essential for achieving sustainable local government functionality and municipal performance. Human Resource Development thus play a significant role, as it essentially provides training and development programmes to equip workers with innovative skills needed in local government. The study thus developed and recommended a human resource development model which could be contextually adapted by municipalities to cultivate and foster a culture of innovation for optimum municipal functionality. , Thesis (DPA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-08
- Authors: Mutangabende, Shepherd https://orcid.org/0000-0003-3231-7400
- Date: 2022-08
- Subjects: Local government -- South Africa -- Eastern Cape , Economic development -- South Africa , Local government -- Technological innovations -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/28817 , vital:75128
- Description: Local government in South Africa is grappling with transforming democratic, accountable, and sustainable service provision to communities. Human Resource Management (HRM) plays an instrumental role in cultivating an innovative public service culture. It enables such a culture through workforce planning, recruitment, selection, induction, rewarding, budget allocation, training, and development. A culture of innovation provides an opportunity for local government to respond to pressing local needs within legislative and financial constraints. This study adopted a pragmatic research philosophy, and an exploratory sequential mixed methods research strategy and case study research design, to investigate human resources development strategies for cultivating a culture of innovation in local government, using a case study of Buffalo City Metropolitan Municipality, in South Africa. Qualitative data was collected from twenty (n=20) purposefully sampled information-rich participants through indepth interviews and quantitative data from eighty (n=80) line officials using a structured questionnaire. Research findings indicate that HRM in BCMM is not optimally utilising HRM strategies to cultivate a culture of innovation. Study results show insufficiency of qualified human capital, which therefore, impose constraints on the capacity of the municipality to optimally cultivate a culture of innovation. Findings show that participants in leadership positions often lacked requisite knowledge and capacity on workforce planning, which is necessary for human capital needs analysis and for identifying skills gaps, which would subsequently inform recruitment and selection, induction, and human resources development of municipal human capital. Recruitment and selection processes as well as induction programmes are also often devoid of innovation human resources development practices and strategies. There were often not much rewards for employees who come up with innovative ideas or methods of executing their key performance areas. Lack of rewards was a barrier to innovation as the question of “what is in it for me?” remain unanswered. This could be the reason why there were few innovative activities taking place in local government and the case study municipality. Results further suggest that the organisational culture of the case study municipality was mostly conservative, as employees did not have fecund opportunities for trial and error of new methods of executing performance tasks, often strictly adhering to standard operating procedures. The organisational culture in the case study municipality was thus risk aversive, and a significant barrier to innovation. There was often poor communication on the availability of budget allocation for innovation. The study, therefore, recommended more effective and innovative workforce planning and using that information during recruitment and selection. It also recommended using rewards to motivate employees to be innovative, allowing trial and error, to test new ideas and methods as ways of cultivating a culture of innovation. There is thus a significant need and demand for transformation and innovation in local governance, heightened by increasing municipal dysfunction and citizen expectation. As such, providing human capital with requisite knowledge and skills, retaining talent, and inducing human resources to be immobile, build up high performance work systems (HPWS), essential for achieving sustainable local government functionality and municipal performance. Human Resource Development thus play a significant role, as it essentially provides training and development programmes to equip workers with innovative skills needed in local government. The study thus developed and recommended a human resource development model which could be contextually adapted by municipalities to cultivate and foster a culture of innovation for optimum municipal functionality. , Thesis (DPA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-08
A framework of the situational precursors for electronic medical records adoption in private medical practices in South Africa: the case of private medical practices in Qonce
- Gungqisa, Asiphe https://orcid.org/0000-0002-5333-3058
- Authors: Gungqisa, Asiphe https://orcid.org/0000-0002-5333-3058
- Date: 2022-07
- Subjects: Medical records -- Data processing -- South Africa , Medical technology -- South Africa , Health care reform -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/28750 , vital:74909
- Description: The status of the South African healthcare sector appears in perpetual disarray and lacks significant migration to technological adoption. The impetus to migrate to electronic medical records (EMRs) has become a necessity to prepare for the intended delivery of universal healthcare solutions to the South African population via private medical practices. But situational precursors need to be identified and considered when adopting an EMR solution at a private medical practice. This means that healthcare providers must have a thorough understanding and awareness of the various factors that influence the successful adoption of EMRs. There is limited research on the effects of EMR adoption in resourcerestricted regions in developing countries. To this end, the aim of this study was to explore the organisational, technological and environmental factors influencing the adoption of EMRs at private medical practices in a resource-restricted area of South Africa. The area identified for the study was Qonce in the Eastern Cape of South Africa. Methods: The interpretivist perspective guided the study and included the qualitative data gathered from semistructured interviews with carefully chosen medical and administrative personnel. Seven virtual interviews were conducted with nurses and administrative clerks. The thematic analysis method was used to prompt codes and themes within the dataset, and then conclusions were drawn. Findings: The consequence of the findings resulted in the development of an artefact in the form of a proposed framework of situational precursors for EMR adoption in private medical practices derived from the integration of themes and recommendations of this study. The proposed framework may be considered in the decision to adopt EMRs and could be utilised as one of the key drivers in promoting technology adoption in resource-restricted regions. The framework is divided into seven situational precursors, which include patient records management, information sharing, change management, ICT infrastructure support, privacy and security needs, policy and regulatory considerations, and economic implications. Each situational precursor in the framework includes some topical areas of consideration, which can be expanded on dependent on the dynamics of the given private medical practice. Conclusion/implications: Arguably, the benefits of EMRs supersede those of paper-based records systems. Migration to EMRs could therefore be favourable to both the practice and its patients. By taking into consideration the organisational, technological and environmental factors that influence EMR adoption, healthcare providers could reap benefits, such as increased productivity, less waiting times, elimination of paper files, reduced costs, and improved clinical decision-making. Failure to consider these factors could lead to financial losses, threats to the confidentiality of information and lack of acceptance by the community. , Thesis (MCom) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-07
- Authors: Gungqisa, Asiphe https://orcid.org/0000-0002-5333-3058
- Date: 2022-07
- Subjects: Medical records -- Data processing -- South Africa , Medical technology -- South Africa , Health care reform -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/28750 , vital:74909
- Description: The status of the South African healthcare sector appears in perpetual disarray and lacks significant migration to technological adoption. The impetus to migrate to electronic medical records (EMRs) has become a necessity to prepare for the intended delivery of universal healthcare solutions to the South African population via private medical practices. But situational precursors need to be identified and considered when adopting an EMR solution at a private medical practice. This means that healthcare providers must have a thorough understanding and awareness of the various factors that influence the successful adoption of EMRs. There is limited research on the effects of EMR adoption in resourcerestricted regions in developing countries. To this end, the aim of this study was to explore the organisational, technological and environmental factors influencing the adoption of EMRs at private medical practices in a resource-restricted area of South Africa. The area identified for the study was Qonce in the Eastern Cape of South Africa. Methods: The interpretivist perspective guided the study and included the qualitative data gathered from semistructured interviews with carefully chosen medical and administrative personnel. Seven virtual interviews were conducted with nurses and administrative clerks. The thematic analysis method was used to prompt codes and themes within the dataset, and then conclusions were drawn. Findings: The consequence of the findings resulted in the development of an artefact in the form of a proposed framework of situational precursors for EMR adoption in private medical practices derived from the integration of themes and recommendations of this study. The proposed framework may be considered in the decision to adopt EMRs and could be utilised as one of the key drivers in promoting technology adoption in resource-restricted regions. The framework is divided into seven situational precursors, which include patient records management, information sharing, change management, ICT infrastructure support, privacy and security needs, policy and regulatory considerations, and economic implications. Each situational precursor in the framework includes some topical areas of consideration, which can be expanded on dependent on the dynamics of the given private medical practice. Conclusion/implications: Arguably, the benefits of EMRs supersede those of paper-based records systems. Migration to EMRs could therefore be favourable to both the practice and its patients. By taking into consideration the organisational, technological and environmental factors that influence EMR adoption, healthcare providers could reap benefits, such as increased productivity, less waiting times, elimination of paper files, reduced costs, and improved clinical decision-making. Failure to consider these factors could lead to financial losses, threats to the confidentiality of information and lack of acceptance by the community. , Thesis (MCom) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-07
Implementation of constitutional values and principles in Cecelia Makiwane Hospital in the Eastern Cape Province
- Sigcau, Aviwe https://orcid.org/0000-0002-7409-8544
- Authors: Sigcau, Aviwe https://orcid.org/0000-0002-7409-8544
- Date: 2022-07
- Subjects: Hospitals--Administration , Health services administration--South Africa
- Language: English
- Type: Master'stheses , text
- Identifier: http://hdl.handle.net/10353/23460 , vital:57736
- Description: This study aims to assess the implementation of the constitutional values and principles at Cecilia Makiwane Hospital: promoting professional ethics, efficient, effective, and economical use of resources, fairness, transparency, response to the people’s needs, and good human resources. The Constitutional values and principles champion democratic service in South Africa. It also encourages good governance through hospital employees implementing the Constitutional values and principles. The literature review reveals that there is a gap in the Implementation of the Constitutional values and principles in the hospitals due to the following challenges: many patients are still experiencing violations of their constitutional rights, shortages of drugs in hospitals, lack of equipment, poor infrastructure, corruption, freezing of posts, understaffing. The objectives of the study were: to assess the leadership values at Cecilia Makiwane hospital and determine their alignment with section 195 of the Constitution, to determine the implementation of the constitutional values and principles enshrined in chapter 10 of the Constitution, to examine the working conditions of the hospital, to evaluate the service quality at Cecilia Makiwane hospital., and to recommend measures and strategies that can be implemented to promote efficiency, effectiveness and economical use of resources at Cecilia Makiwane hospital. The study found that the implementation of the constitutional values and principles at Cecilia Makiwane hospital is not satisfactory. The findings show unethical leadership practices, and they put their interests first above the public needs. Regarding good human resources practices, the staff lacks career growth development programs, while promotion opportunities are influenced by nepotism and favouritism. The study recommends that for the hospital to be aligned to the constitutional values and principles, they need to provide training and workshops on the Public Service Code of Conduct, employ social theory for both management and staff, adopt communication strategies and teamwork, improve service impartiality, equity, effective time management performances, collaborative teamwork, accountability, and transparency. , Thesis (MA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-07
- Authors: Sigcau, Aviwe https://orcid.org/0000-0002-7409-8544
- Date: 2022-07
- Subjects: Hospitals--Administration , Health services administration--South Africa
- Language: English
- Type: Master'stheses , text
- Identifier: http://hdl.handle.net/10353/23460 , vital:57736
- Description: This study aims to assess the implementation of the constitutional values and principles at Cecilia Makiwane Hospital: promoting professional ethics, efficient, effective, and economical use of resources, fairness, transparency, response to the people’s needs, and good human resources. The Constitutional values and principles champion democratic service in South Africa. It also encourages good governance through hospital employees implementing the Constitutional values and principles. The literature review reveals that there is a gap in the Implementation of the Constitutional values and principles in the hospitals due to the following challenges: many patients are still experiencing violations of their constitutional rights, shortages of drugs in hospitals, lack of equipment, poor infrastructure, corruption, freezing of posts, understaffing. The objectives of the study were: to assess the leadership values at Cecilia Makiwane hospital and determine their alignment with section 195 of the Constitution, to determine the implementation of the constitutional values and principles enshrined in chapter 10 of the Constitution, to examine the working conditions of the hospital, to evaluate the service quality at Cecilia Makiwane hospital., and to recommend measures and strategies that can be implemented to promote efficiency, effectiveness and economical use of resources at Cecilia Makiwane hospital. The study found that the implementation of the constitutional values and principles at Cecilia Makiwane hospital is not satisfactory. The findings show unethical leadership practices, and they put their interests first above the public needs. Regarding good human resources practices, the staff lacks career growth development programs, while promotion opportunities are influenced by nepotism and favouritism. The study recommends that for the hospital to be aligned to the constitutional values and principles, they need to provide training and workshops on the Public Service Code of Conduct, employ social theory for both management and staff, adopt communication strategies and teamwork, improve service impartiality, equity, effective time management performances, collaborative teamwork, accountability, and transparency. , Thesis (MA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-07
Outcomes-based participatory gender planning and budgeting in South African local government context: a case of selected municipalities in the Eastern Cape Province
- Authors: Sikhosana, Nqobile
- Date: 2022-07
- Subjects: Municipal budgets
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/23381 , vital:57620
- Description: This research is focused on the premise that engaging women and men in municipal budget preparation can be a precondition for achieving gender-sensitive service delivery outcomes. It follows, logically, that empowering citizens and granting them authority to control budget allocations has the potential to play a mediating role in transforming the financial management environment within the framework of local government in South Africa. Without representation of heterogeneous social classes, budget allocations in South Africa will continue to reflect the needs of those who hold the top echelons of municipal administrative machinery. Given the complexity of the flawed participatory structures and persistent gender inequality, the mixed methods approach was used as an investigative method to gain a deeper understanding of the participatory genderresponsive budgeting trend and its subsequent impact on service delivery outcomes in the Eastern Cape Province. The findings showed that men's participation and resource re-allocation elements had a significant effect on gender-responsive budgeting but women's participation and transparency had no significant impact. More so, findings also revealed that there is no difference in the manner in which the two municipalities have adopted the two concepts. The long-term results of male domination and the ignorance of transparency and women participation in budget formulation is the establishment of gender-blind budgets that fail to deliver gender-sensitive service delivery outcomes. Based on secondary data analysis, evidence showed that there is a lack of gender dimension in the municipal outcomes and this has contributed towards gender inequalities in terms of access to services. However, results indicated that the full involvement of women and giving then authority to have a voice in budgetary decisions, coupled with the transparent incorporation of gender priorities in the stages of the budget cycle can lead to the formulation to gender sensitive budgets. This knowledge allows the adoption of a participatory gender responsive model for local government. , Thesis (PhD) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-07
- Authors: Sikhosana, Nqobile
- Date: 2022-07
- Subjects: Municipal budgets
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/23381 , vital:57620
- Description: This research is focused on the premise that engaging women and men in municipal budget preparation can be a precondition for achieving gender-sensitive service delivery outcomes. It follows, logically, that empowering citizens and granting them authority to control budget allocations has the potential to play a mediating role in transforming the financial management environment within the framework of local government in South Africa. Without representation of heterogeneous social classes, budget allocations in South Africa will continue to reflect the needs of those who hold the top echelons of municipal administrative machinery. Given the complexity of the flawed participatory structures and persistent gender inequality, the mixed methods approach was used as an investigative method to gain a deeper understanding of the participatory genderresponsive budgeting trend and its subsequent impact on service delivery outcomes in the Eastern Cape Province. The findings showed that men's participation and resource re-allocation elements had a significant effect on gender-responsive budgeting but women's participation and transparency had no significant impact. More so, findings also revealed that there is no difference in the manner in which the two municipalities have adopted the two concepts. The long-term results of male domination and the ignorance of transparency and women participation in budget formulation is the establishment of gender-blind budgets that fail to deliver gender-sensitive service delivery outcomes. Based on secondary data analysis, evidence showed that there is a lack of gender dimension in the municipal outcomes and this has contributed towards gender inequalities in terms of access to services. However, results indicated that the full involvement of women and giving then authority to have a voice in budgetary decisions, coupled with the transparent incorporation of gender priorities in the stages of the budget cycle can lead to the formulation to gender sensitive budgets. This knowledge allows the adoption of a participatory gender responsive model for local government. , Thesis (PhD) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-07
An analysis on the skills development needs in the Supply Chain Management unit: a case-study of Eastern Cape Department of Education
- Sidiya, Lukhanyo https://orcid.org/0009-0001-2273-6348
- Authors: Sidiya, Lukhanyo https://orcid.org/0009-0001-2273-6348
- Date: 2022-06
- Subjects: Grahamstown (South Africa) , Eastern Cape (South Africa) , South Africa History
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/28850 , vital:75133
- Description: Supply chain management is very important for any organisation in the world. More so, a government’s supply chain management has to function and perform efficiently for it to be able to accomplish its set goals. In order to achieve this, it needs to ensure that it is staffed with competent, objective and impartial people. However, lack of skills among supply chain management personnel has been recognised as a major obstruction in ensuring that there effective and efficient functioning of supply chain management processes in South Africa. Therefore, there is need to explore the skills development needs in the supply chain management of a public institution. Incidentally, this research explored the skills development needs in the supply chain management unit of the Eastern Cape Department of Education. The study employed a qualitative approach, as such its research design was the case study research design and the interpretivist paradigm. The study made use of qualitative data. To collect the qualitative data semi-structured interviews were utilised. The selection of participants from the Eastern Cape Department of Education was done using purposive sampling. The data collected through fieldwork were analysed using thematic analysis. The standout themes from the data were the essential skills in SCM at the organisation (hard and soft skills), ensuring skills development, skills development needs and challenges, role if skills development in the organisation and strategies used to skills development. Based on the findings, it is suggested that strategies used for skills audit be reviewed so that more advanced skills that can address skills needs challenges immediately, when change occurs as well as meeting future skills needs. The study also recommends improved communication and information dissemination regarding skills development. The study also suggested for the organisation to invest more resources to ensure training of SCM unit personnel. , Thesis (MPA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-06
- Authors: Sidiya, Lukhanyo https://orcid.org/0009-0001-2273-6348
- Date: 2022-06
- Subjects: Grahamstown (South Africa) , Eastern Cape (South Africa) , South Africa History
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/28850 , vital:75133
- Description: Supply chain management is very important for any organisation in the world. More so, a government’s supply chain management has to function and perform efficiently for it to be able to accomplish its set goals. In order to achieve this, it needs to ensure that it is staffed with competent, objective and impartial people. However, lack of skills among supply chain management personnel has been recognised as a major obstruction in ensuring that there effective and efficient functioning of supply chain management processes in South Africa. Therefore, there is need to explore the skills development needs in the supply chain management of a public institution. Incidentally, this research explored the skills development needs in the supply chain management unit of the Eastern Cape Department of Education. The study employed a qualitative approach, as such its research design was the case study research design and the interpretivist paradigm. The study made use of qualitative data. To collect the qualitative data semi-structured interviews were utilised. The selection of participants from the Eastern Cape Department of Education was done using purposive sampling. The data collected through fieldwork were analysed using thematic analysis. The standout themes from the data were the essential skills in SCM at the organisation (hard and soft skills), ensuring skills development, skills development needs and challenges, role if skills development in the organisation and strategies used to skills development. Based on the findings, it is suggested that strategies used for skills audit be reviewed so that more advanced skills that can address skills needs challenges immediately, when change occurs as well as meeting future skills needs. The study also recommends improved communication and information dissemination regarding skills development. The study also suggested for the organisation to invest more resources to ensure training of SCM unit personnel. , Thesis (MPA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-06
The influence of value-based leadership on employee commitment for organisational effectiveness: a case of Mnquma Local Municipality
- Mniki, Sicelo https://orcid.org/0009-0002-8152-5150
- Authors: Mniki, Sicelo https://orcid.org/0009-0002-8152-5150
- Date: 2022-06
- Subjects: Organizational effectiveness -- South Africa , Employee motivation -- South Africa , Leadership -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/28795 , vital:75097
- Description: The main aim of this study is to assess the influence of value-based leadership on employee commitment for organisational effectiveness in Mnquma local municipality. The objectives of the study are to assess the core values of leaders and determine the most prominent value-based construct in Mnquma municipality; to examine the influence of value-based leadership on employee commitment; to verify the impact of employee commitment on organisational effectiveness, and to investigate the correlation between value-based leadership and organisational effectiveness. The study followed a convergent parallel mixed methods design and a semi-structured questionnaire and interviews were used to collect data from the sampled respondents. The researcher used the purposive sampling technique to select a sample of 170 employees including managers, and 10 portfolio heads (political leaders). An assessment of leadership core values with a focus on four higher-order values showed that administrative leaders are more concerned with self-enhancement values (overall mean: 3.1335) and conservation values (overall mean: 3.2151). On the other hand, self-transcendence values (overall mean: 2.922) and openness to change values (overall mean: 2.8349) are given less attention. The findings also showed that transformational leadership is the most prominent value-based leadership construct in Mnquma municipality (mean = 3.2500; SD = 1.01521). The Spearman Rho correlations (rs) and significance probabilities for relations between value-based leadership and employee commitment suggest that employee organisational commitment had moderately high, significant, and positive correlations with all constructs for value-based leadership. Also, the findings revealed that employee organisational commitment had a strong, significant, and positive correlation with organisational effectiveness (rs = 0.765; p < 0.0001). Furthermore, the results suggest that organisational effectiveness also had moderately high, significant, and positive correlations with all constructs for value-based leadership. Among others, the recommended strategies include the A to Z guideline for the promotion of value-based leadership, the ten pillars of value-based leadership, and strategies to improve job satisfaction, employee commitment and organisational effectiveness. , Thesis (DPA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-06
- Authors: Mniki, Sicelo https://orcid.org/0009-0002-8152-5150
- Date: 2022-06
- Subjects: Organizational effectiveness -- South Africa , Employee motivation -- South Africa , Leadership -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/28795 , vital:75097
- Description: The main aim of this study is to assess the influence of value-based leadership on employee commitment for organisational effectiveness in Mnquma local municipality. The objectives of the study are to assess the core values of leaders and determine the most prominent value-based construct in Mnquma municipality; to examine the influence of value-based leadership on employee commitment; to verify the impact of employee commitment on organisational effectiveness, and to investigate the correlation between value-based leadership and organisational effectiveness. The study followed a convergent parallel mixed methods design and a semi-structured questionnaire and interviews were used to collect data from the sampled respondents. The researcher used the purposive sampling technique to select a sample of 170 employees including managers, and 10 portfolio heads (political leaders). An assessment of leadership core values with a focus on four higher-order values showed that administrative leaders are more concerned with self-enhancement values (overall mean: 3.1335) and conservation values (overall mean: 3.2151). On the other hand, self-transcendence values (overall mean: 2.922) and openness to change values (overall mean: 2.8349) are given less attention. The findings also showed that transformational leadership is the most prominent value-based leadership construct in Mnquma municipality (mean = 3.2500; SD = 1.01521). The Spearman Rho correlations (rs) and significance probabilities for relations between value-based leadership and employee commitment suggest that employee organisational commitment had moderately high, significant, and positive correlations with all constructs for value-based leadership. Also, the findings revealed that employee organisational commitment had a strong, significant, and positive correlation with organisational effectiveness (rs = 0.765; p < 0.0001). Furthermore, the results suggest that organisational effectiveness also had moderately high, significant, and positive correlations with all constructs for value-based leadership. Among others, the recommended strategies include the A to Z guideline for the promotion of value-based leadership, the ten pillars of value-based leadership, and strategies to improve job satisfaction, employee commitment and organisational effectiveness. , Thesis (DPA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-06
A netnographic analysis of complaints and service responses on selected South African banks' Twitter handles
- Authors: Poswa, Ziyanda
- Date: 2022-05
- Subjects: Digital ethnology
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/23438 , vital:57731
- Description: This study is a Netnographic investigation of numerous customer complaints and service responses on selected South African (SA) banks’ Twitter handles. The fulcrum of the study is significantly linked to the Justice theories which thus form the underpinning theories of the study. The study is based on qualitative data derived from selected SA banks’ Twitter handles for duration of at least three months. The study has its philosophy or paradigm deeply rooted in the Interpretivism paradigm. The qualitative research approach is then employed in the study along with the exploratory research design which allows the extrapolation of meaningful conclusions on the findings of the investigation based on the secondary data extracted from 1286 complaints on selected SA banks’ Twitter handles. The researcher makes use of thematic analysis to categorise, investigate, consolidate, define, and create reports on the themes identified in the data set thus enabling the drawing of meaningful inferences. The researcher’s findings point out that customer complaints generally spring from outcome service failure. Outcome service failure defines occurrences where clients are disappointed with banking services or the banking experience regardless of the service or product purchased. Complaints also emanated from process service failures which mostly describe incomplete service delivery. It is thus critically recommended that banks must make sure that process failures are curtailed through an effective improvement of the value chain system. This will also take into account a proper training of banking services personnel and staff. Furthermore, it is also suggested that increased mentoring, and improving or standardising training methods might help to improve bank employee service performance hence reducing incidents of failure. A closer look at the justice theories, it is identified in the study that, banks must try to uphold by all means through effective use of distributive justice service recovery. This is through the application of fairness and courtesy when addressing customer complaints especially on public social platforms such as Twitter. Eventually, this results in increased customer satisfaction and repeated patronage for the respective banks. Through interactional justice service recovery, banks are compelled to try in every way possible not to automate their responses to client complaints in their various or different manner. Procedural justice recovery suggests that banks should take into 3 cognizance better and more effective avenues of promptly responding to their clients hence improving the effectiveness of their service recovery processes. , Thesis (MCom) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
- Authors: Poswa, Ziyanda
- Date: 2022-05
- Subjects: Digital ethnology
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/23438 , vital:57731
- Description: This study is a Netnographic investigation of numerous customer complaints and service responses on selected South African (SA) banks’ Twitter handles. The fulcrum of the study is significantly linked to the Justice theories which thus form the underpinning theories of the study. The study is based on qualitative data derived from selected SA banks’ Twitter handles for duration of at least three months. The study has its philosophy or paradigm deeply rooted in the Interpretivism paradigm. The qualitative research approach is then employed in the study along with the exploratory research design which allows the extrapolation of meaningful conclusions on the findings of the investigation based on the secondary data extracted from 1286 complaints on selected SA banks’ Twitter handles. The researcher makes use of thematic analysis to categorise, investigate, consolidate, define, and create reports on the themes identified in the data set thus enabling the drawing of meaningful inferences. The researcher’s findings point out that customer complaints generally spring from outcome service failure. Outcome service failure defines occurrences where clients are disappointed with banking services or the banking experience regardless of the service or product purchased. Complaints also emanated from process service failures which mostly describe incomplete service delivery. It is thus critically recommended that banks must make sure that process failures are curtailed through an effective improvement of the value chain system. This will also take into account a proper training of banking services personnel and staff. Furthermore, it is also suggested that increased mentoring, and improving or standardising training methods might help to improve bank employee service performance hence reducing incidents of failure. A closer look at the justice theories, it is identified in the study that, banks must try to uphold by all means through effective use of distributive justice service recovery. This is through the application of fairness and courtesy when addressing customer complaints especially on public social platforms such as Twitter. Eventually, this results in increased customer satisfaction and repeated patronage for the respective banks. Through interactional justice service recovery, banks are compelled to try in every way possible not to automate their responses to client complaints in their various or different manner. Procedural justice recovery suggests that banks should take into 3 cognizance better and more effective avenues of promptly responding to their clients hence improving the effectiveness of their service recovery processes. , Thesis (MCom) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
A review of the performance management system in municipalities: a case Study of Mnquma Local Municipality
- Yalezo, Yanga https://orcid.org/0000-0003-1663-6559
- Authors: Yalezo, Yanga https://orcid.org/0000-0003-1663-6559
- Date: 2022-05
- Subjects: Performance -- Management , Performance standards , Job evaluation
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26885 , vital:66039
- Description: Mnquma Local Municipality is a category B municipality situated in Butterworth in the Eastern Cape with the population of 250 000. Mnquma Local Municipality has a mandate of ensuring that quality services are delivered to its counterparts. Mnquma Local Municipality has a performance management system in place used as a tool to fulfil the mandate. Performance management system is a system that is meant to ensure that the goals and objectives of organisations are achieved. PMS is used worldwide by both the private and public sectors. PMS was first used by the private sector to maximise profits and to minimise poor performance. The public sector also decided to introduce PMS in order to improve the quality-of-service delivery to the public. As such, PMS is a tool that is used to monitor, review, evaluate and assess performance of individual employees. PMS in the public sector especially in the local sphere of government is very important because municipalities are closest to the citizens and are at the core of service delivery. This study sought to investigate how PMS at Mnquma Local Municipality in the Eastern Cape Province was utilised. The study utilised qualitative data collection and analysis techniques. Fourteen respondents were interviewed in order to get a better understanding of PMS at Mnquma Local Municipality. Data was analysed using thematic content analysis. The theoretical framework used in this study is goal-setting theory and control theory of performance management system The key findings of the study were: the respondents regarded PMS as “tool” utilised to carry-out work in the municipality. Respondents believe that somehow all the employees are subjected to PMS one way or another whether knowingly or not. Municipality should offer employees performance bonuses to motivate them to achieve goals and objectives of the municipality. The recommendations are: the municipality should cascade the PMS to the lower-level employee of the municipality. The municipality should offer bonuses to the employees to elevate the performance of individual employees and to ensure that the goals and objects are achieved. , Thesis (MPA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
- Authors: Yalezo, Yanga https://orcid.org/0000-0003-1663-6559
- Date: 2022-05
- Subjects: Performance -- Management , Performance standards , Job evaluation
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26885 , vital:66039
- Description: Mnquma Local Municipality is a category B municipality situated in Butterworth in the Eastern Cape with the population of 250 000. Mnquma Local Municipality has a mandate of ensuring that quality services are delivered to its counterparts. Mnquma Local Municipality has a performance management system in place used as a tool to fulfil the mandate. Performance management system is a system that is meant to ensure that the goals and objectives of organisations are achieved. PMS is used worldwide by both the private and public sectors. PMS was first used by the private sector to maximise profits and to minimise poor performance. The public sector also decided to introduce PMS in order to improve the quality-of-service delivery to the public. As such, PMS is a tool that is used to monitor, review, evaluate and assess performance of individual employees. PMS in the public sector especially in the local sphere of government is very important because municipalities are closest to the citizens and are at the core of service delivery. This study sought to investigate how PMS at Mnquma Local Municipality in the Eastern Cape Province was utilised. The study utilised qualitative data collection and analysis techniques. Fourteen respondents were interviewed in order to get a better understanding of PMS at Mnquma Local Municipality. Data was analysed using thematic content analysis. The theoretical framework used in this study is goal-setting theory and control theory of performance management system The key findings of the study were: the respondents regarded PMS as “tool” utilised to carry-out work in the municipality. Respondents believe that somehow all the employees are subjected to PMS one way or another whether knowingly or not. Municipality should offer employees performance bonuses to motivate them to achieve goals and objectives of the municipality. The recommendations are: the municipality should cascade the PMS to the lower-level employee of the municipality. The municipality should offer bonuses to the employees to elevate the performance of individual employees and to ensure that the goals and objects are achieved. , Thesis (MPA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
Exploring the role of the Department of Social Development on the integrated school health programme in the Buffalo City Municipality .
- Authors: Nokama, Busisa Antoinette
- Date: 2022-05
- Subjects: Children--Health and hygiene. , School nursing. , Employee health promotion.
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/22198 , vital:51997
- Description: If one’s health is a state of wellbeing then the role of social development is key in the implementation of the Integrated School Health Programme (ISHP) as it includes treatment and prevention of psychosocial dysfunction. The purpose of the study was to explore the role of the Department of Social Development (DSD) within the ISHP in Buffalo City Municipality. DSD services are complex hence the need active collaboration to ensure delivery of multi-sectoral services. Covid-19 evidently shows the link between physical, emotional and academic success (OECD, 2020). The trauma and challenges faced by learners’ manifests through behavioral problems that social workers and counsellors can address more effectively. Social work practice aims to treat and prevent psychosocial dysfunction, thus social workers remain integral in addressing social determinants of health. The challenges in the implementation of ISHP began at policy development, moreover they were exacerbated by poor coordination and management of the ISHP. The legislative framework however affords learners the right to protective care and support. The role of social development is not limited to transportation but has been captured through psychosocial support. The study suitably employed a qualitative research design to examine how the participants make sense of the Integrated School Health Programme and to provide a comprehensive description of the complex role of the DSD in the provision of psychosocial support. 15 participants from DOH, DoE and DSD were interviewed to capture the perspective of all three (3) departments. The findings indicated how the development of the policy impacts implementation. The DSD is participating in the implementation of ISHP, however the failure of the policy to capture the role of the DSD, hinders the DSD from full participation. The study also found a lack of resourcesto support implementation and often struggle to get learners but implementation varies. Conclusively, the study recommends the need for the departments to develop a Memorandum of Understanding, Terms of reference as well as Integrated Implementation plans in an effort to support and close the gaps identified in the policy. Collaboration was found to be an effective strategy to enhance resource mobilization. Coordination and Management still need to be strengthened, including accountability. , Thesis (MPA) -- University of Fort Hare, 2022
- Full Text:
- Date Issued: 2022-05
- Authors: Nokama, Busisa Antoinette
- Date: 2022-05
- Subjects: Children--Health and hygiene. , School nursing. , Employee health promotion.
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/22198 , vital:51997
- Description: If one’s health is a state of wellbeing then the role of social development is key in the implementation of the Integrated School Health Programme (ISHP) as it includes treatment and prevention of psychosocial dysfunction. The purpose of the study was to explore the role of the Department of Social Development (DSD) within the ISHP in Buffalo City Municipality. DSD services are complex hence the need active collaboration to ensure delivery of multi-sectoral services. Covid-19 evidently shows the link between physical, emotional and academic success (OECD, 2020). The trauma and challenges faced by learners’ manifests through behavioral problems that social workers and counsellors can address more effectively. Social work practice aims to treat and prevent psychosocial dysfunction, thus social workers remain integral in addressing social determinants of health. The challenges in the implementation of ISHP began at policy development, moreover they were exacerbated by poor coordination and management of the ISHP. The legislative framework however affords learners the right to protective care and support. The role of social development is not limited to transportation but has been captured through psychosocial support. The study suitably employed a qualitative research design to examine how the participants make sense of the Integrated School Health Programme and to provide a comprehensive description of the complex role of the DSD in the provision of psychosocial support. 15 participants from DOH, DoE and DSD were interviewed to capture the perspective of all three (3) departments. The findings indicated how the development of the policy impacts implementation. The DSD is participating in the implementation of ISHP, however the failure of the policy to capture the role of the DSD, hinders the DSD from full participation. The study also found a lack of resourcesto support implementation and often struggle to get learners but implementation varies. Conclusively, the study recommends the need for the departments to develop a Memorandum of Understanding, Terms of reference as well as Integrated Implementation plans in an effort to support and close the gaps identified in the policy. Collaboration was found to be an effective strategy to enhance resource mobilization. Coordination and Management still need to be strengthened, including accountability. , Thesis (MPA) -- University of Fort Hare, 2022
- Full Text:
- Date Issued: 2022-05
Investigating the impact of psychological capital on job burnout amongst the nurses at Victoria hospital Alice, Eastern Cape province
- Malinge, Ziyanda https://orcid.org/0000-0003-4504-7964
- Authors: Malinge, Ziyanda https://orcid.org/0000-0003-4504-7964
- Date: 2022-05
- Subjects: Burn out (Psychology) , Human capital--Psychological aspects
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/23405 , vital:57728
- Description: The study investigates the impact of psychological capital on job burnout among the nurses at Victoria hospital at Alice, Eastern Cape. Explanatory survey research design was used in this study. Sampling techniques such as convenience method and also adopted purposive sampling were used in this study, and the data collected used a validated survey questionnaire. Out of 150 questionnaires distributed to the nurses at Victoria hospital, only 92 were answered. However, the researcher analysed data using descriptive and inferential statistics through Pearson Correlation Analysis and Multiple Regression Analysis. The statistical descriptions of respondents’ biographic and occupational data were all from Victoria hospital nurses. In terms of the participant’s age, between the age of 23-27, it is 18.5%, between 28-32, it is 15.2%, between 29-33, it is 18.4%, between 34-38, it is 14.3%, between 39-43, it is 15.3%, between 44-48, it is 12%, between 49-53, it is 8.8%, and lastly between 54-58, it is 13%. In terms of gender, 31.5% were male participants and 68.5% were female participants. In terms of occupational categories, nurses who are working at senior management positions are at 8.9%, professional nurses at 48.9% and non-professional nurses at 42.2%. In terms of marital status, married participants were at 35.2%, single, 56.0% and widows at 8.8%. In terms of working experience, the years range from one to above 16 years. 48.9% were participants who had 1-5 years working experience, 27.2% were participants with 6-10 experience, 8.7%, who had 11-15 years, and lastly 15.2% were the participants who had 16 years and above working experience. In terms of educational qualifications, participants with grade 12 were at 24.4%, diploma 40.0%, degree 33.3% and lastly were postgraduates participants at 2.2%. The final findings indicated that there is a significant negative relationship between self-efficacy and job burnout, r=-0.437, p<0.01, that there is a significant negative relationship between hope and job burnout, r= -0.457, p<0.01, that there is a significant negative relationship between resilience and job burnout, r= - 0.312 p<0.1 and that there is a significant negative relationship between optimism and job burnout, r= -0.287 p<0.01. Other findings showed that there is a significant independent impact of self-efficacy on job burnout, B= -0.760, t= -1.394, p>0.05, there is no significant independent impact of hope on job burnout, that B= -1.282 t= -2.280, p<0.05, there is no significant impact of resilience on job burnout, B= 0.009, t= 0.22 p>0.05, and lastly, there is no significant independent impact of optimism on job burnout, B= 0.919 t=1.594, p>0.05. Last findings showed that there is a significant joint impact of psychological capital dimensions, F=6.671, R2= 0.243, p<0.01. In conclusion, it is confirmed that there is no significant relationship between psychological capital dimensions and job burnout, secondly, there is a significant independent impact of psychological capital dimensions and job burnout. Lastly, there is a significant positive jointly impact of psychological capital dimensions on job burnout. , Thesis (MCom: IPS) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
- Authors: Malinge, Ziyanda https://orcid.org/0000-0003-4504-7964
- Date: 2022-05
- Subjects: Burn out (Psychology) , Human capital--Psychological aspects
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/23405 , vital:57728
- Description: The study investigates the impact of psychological capital on job burnout among the nurses at Victoria hospital at Alice, Eastern Cape. Explanatory survey research design was used in this study. Sampling techniques such as convenience method and also adopted purposive sampling were used in this study, and the data collected used a validated survey questionnaire. Out of 150 questionnaires distributed to the nurses at Victoria hospital, only 92 were answered. However, the researcher analysed data using descriptive and inferential statistics through Pearson Correlation Analysis and Multiple Regression Analysis. The statistical descriptions of respondents’ biographic and occupational data were all from Victoria hospital nurses. In terms of the participant’s age, between the age of 23-27, it is 18.5%, between 28-32, it is 15.2%, between 29-33, it is 18.4%, between 34-38, it is 14.3%, between 39-43, it is 15.3%, between 44-48, it is 12%, between 49-53, it is 8.8%, and lastly between 54-58, it is 13%. In terms of gender, 31.5% were male participants and 68.5% were female participants. In terms of occupational categories, nurses who are working at senior management positions are at 8.9%, professional nurses at 48.9% and non-professional nurses at 42.2%. In terms of marital status, married participants were at 35.2%, single, 56.0% and widows at 8.8%. In terms of working experience, the years range from one to above 16 years. 48.9% were participants who had 1-5 years working experience, 27.2% were participants with 6-10 experience, 8.7%, who had 11-15 years, and lastly 15.2% were the participants who had 16 years and above working experience. In terms of educational qualifications, participants with grade 12 were at 24.4%, diploma 40.0%, degree 33.3% and lastly were postgraduates participants at 2.2%. The final findings indicated that there is a significant negative relationship between self-efficacy and job burnout, r=-0.437, p<0.01, that there is a significant negative relationship between hope and job burnout, r= -0.457, p<0.01, that there is a significant negative relationship between resilience and job burnout, r= - 0.312 p<0.1 and that there is a significant negative relationship between optimism and job burnout, r= -0.287 p<0.01. Other findings showed that there is a significant independent impact of self-efficacy on job burnout, B= -0.760, t= -1.394, p>0.05, there is no significant independent impact of hope on job burnout, that B= -1.282 t= -2.280, p<0.05, there is no significant impact of resilience on job burnout, B= 0.009, t= 0.22 p>0.05, and lastly, there is no significant independent impact of optimism on job burnout, B= 0.919 t=1.594, p>0.05. Last findings showed that there is a significant joint impact of psychological capital dimensions, F=6.671, R2= 0.243, p<0.01. In conclusion, it is confirmed that there is no significant relationship between psychological capital dimensions and job burnout, secondly, there is a significant independent impact of psychological capital dimensions and job burnout. Lastly, there is a significant positive jointly impact of psychological capital dimensions on job burnout. , Thesis (MCom: IPS) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05