Co-production of trust for effective local governance: a case study of the Nelson Mandela Bay Municipality
- Authors: Jakoet-Salie, Amina
- Date: 2018
- Subjects: Public participation -- South Africa -- Nelson Mandela Bay Local government -- South Africa -- Nelson Mandela Bay
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10948/20297 , vital:29227
- Description: The primary aim of this study was to establish whether co-production of public services will lead to trust in service delivery and ultimately to trust in government, with specific reference to the Nelson Mandela Bay Municipality (NMBM). Furthermore, this research investigatedthe fundamental reasons for the mistrust in government, in lieu of the ongoing service delivery protests and officials who are at times not held accountable for their actions. This study acknowledges that there is an underlying problem of lack ofpublic participation and co-production at the sphere of local government.This research is solely based on the assumption thatif co-production is non-existent or problematic and if communities lose trust in the performance of municipalities, any attempts by the government to address these challenges relating to effective governance would be ineffective.The studyprovidesan in-depth theoretical review on co-production, public participation, citizen engagement and trust, with reference to both the national and international context. The study employed both quantitative and qualitative research approaches to validate the research questions and authenticate the problem statement. The triangulation approach allowed the researcher to effectively engage the strengths of both research methodologies. The research findings from the empirical survey were statistically analysed using statistical procedures. The data analysis, derived from the qualitative research approach, involved thematic content analysis. The sample populations for the study comprised councillors selected senior officials and ward committee members. For the quantitative approach, questionnaires were employed for the councillors and the officials. Focus group interviews were conducted with ward committee members as the qualitative component of the study. The findings of the study revealed that as a result of communities’ increasing lack of trust and confidence in local government, service delivery protests are increasing.The study further indicated thatcommunities in the NMBM are generally not well informed about the development plans of the municipality and do not adequately participate in local government activities.The findings from the focus group interviewsconcluded that the working relationship between the ward councillors and ward committee members was somewhat strained and this could have a negative impact on service delivery and ultimately trust levels.Recommendations emanating from the empirical survey and focus group interviews are presented to promote public participation and co-production which essentially could lead to an increase in trust in local government. Legislative prescriptions require that communitiesshould actively participate in the decision-making processes at the local sphere of government. In this regard, a normative model is proposed to further enhance this requirement.
- Full Text:
- Date Issued: 2018
- Authors: Jakoet-Salie, Amina
- Date: 2018
- Subjects: Public participation -- South Africa -- Nelson Mandela Bay Local government -- South Africa -- Nelson Mandela Bay
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10948/20297 , vital:29227
- Description: The primary aim of this study was to establish whether co-production of public services will lead to trust in service delivery and ultimately to trust in government, with specific reference to the Nelson Mandela Bay Municipality (NMBM). Furthermore, this research investigatedthe fundamental reasons for the mistrust in government, in lieu of the ongoing service delivery protests and officials who are at times not held accountable for their actions. This study acknowledges that there is an underlying problem of lack ofpublic participation and co-production at the sphere of local government.This research is solely based on the assumption thatif co-production is non-existent or problematic and if communities lose trust in the performance of municipalities, any attempts by the government to address these challenges relating to effective governance would be ineffective.The studyprovidesan in-depth theoretical review on co-production, public participation, citizen engagement and trust, with reference to both the national and international context. The study employed both quantitative and qualitative research approaches to validate the research questions and authenticate the problem statement. The triangulation approach allowed the researcher to effectively engage the strengths of both research methodologies. The research findings from the empirical survey were statistically analysed using statistical procedures. The data analysis, derived from the qualitative research approach, involved thematic content analysis. The sample populations for the study comprised councillors selected senior officials and ward committee members. For the quantitative approach, questionnaires were employed for the councillors and the officials. Focus group interviews were conducted with ward committee members as the qualitative component of the study. The findings of the study revealed that as a result of communities’ increasing lack of trust and confidence in local government, service delivery protests are increasing.The study further indicated thatcommunities in the NMBM are generally not well informed about the development plans of the municipality and do not adequately participate in local government activities.The findings from the focus group interviewsconcluded that the working relationship between the ward councillors and ward committee members was somewhat strained and this could have a negative impact on service delivery and ultimately trust levels.Recommendations emanating from the empirical survey and focus group interviews are presented to promote public participation and co-production which essentially could lead to an increase in trust in local government. Legislative prescriptions require that communitiesshould actively participate in the decision-making processes at the local sphere of government. In this regard, a normative model is proposed to further enhance this requirement.
- Full Text:
- Date Issued: 2018
Housing price volatility: exploring metropolitan property markets in South Africa
- Authors: Zwane, Reuben Mabutho
- Date: 2018
- Subjects: Housing -- Prices -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21560 , vital:29554
- Description: This study analyses the housing price volatility in metropolitan areas in South Africa, particularly Port Elizabeth and East London residential housing markets. This study uses secondary statistical data, obtained from secondary sources. The study uses quarterly time series data for the period 1981:1 to 2015:3 giving 139 observations. The data will be collected from different sources. The main sources of data are real estate agencies (Trafalgar, Harcourts and Property24), the South African Department of Trade and Industry (dti) and supplemented by the South African Reserve Bank (SARB) and Statistics South Africa (Stats SA). The study shall use the ordinary least squares (OLS) method to estimate its results. Ordinarily, this is a generalised linear modelling technique that may be used to model a single response variable which has been recorded on at least an interval scale. This method requires that the underlying stochastic processes of the variables are stationary. That is, explanatory variables should exhibit constant means and variances over time. If the stochastic processes are not stationary, OLS produces unreliably significant coefficients. Results showed that household savings, household income and total growth in household buildings (TGH) are statistically significant in explaining changes in house prices. Jointly, all the explanatory variables can account for almost 52% of the changes in the dependent variable. The Durbin Watson statistic showed that there is no autocorrelation in the model. This shows that the model is good. Results from the regression show that there is a negative relationship between house prices and household savings. A one-unit increase in household savings leads to a 0.407 decrease in house prices. This relationship makes economic sense because when households save, there is less income available to buy houses. When there is less income available to buy houses, it would mean there is less demand for houses.
- Full Text:
- Date Issued: 2018
- Authors: Zwane, Reuben Mabutho
- Date: 2018
- Subjects: Housing -- Prices -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21560 , vital:29554
- Description: This study analyses the housing price volatility in metropolitan areas in South Africa, particularly Port Elizabeth and East London residential housing markets. This study uses secondary statistical data, obtained from secondary sources. The study uses quarterly time series data for the period 1981:1 to 2015:3 giving 139 observations. The data will be collected from different sources. The main sources of data are real estate agencies (Trafalgar, Harcourts and Property24), the South African Department of Trade and Industry (dti) and supplemented by the South African Reserve Bank (SARB) and Statistics South Africa (Stats SA). The study shall use the ordinary least squares (OLS) method to estimate its results. Ordinarily, this is a generalised linear modelling technique that may be used to model a single response variable which has been recorded on at least an interval scale. This method requires that the underlying stochastic processes of the variables are stationary. That is, explanatory variables should exhibit constant means and variances over time. If the stochastic processes are not stationary, OLS produces unreliably significant coefficients. Results showed that household savings, household income and total growth in household buildings (TGH) are statistically significant in explaining changes in house prices. Jointly, all the explanatory variables can account for almost 52% of the changes in the dependent variable. The Durbin Watson statistic showed that there is no autocorrelation in the model. This shows that the model is good. Results from the regression show that there is a negative relationship between house prices and household savings. A one-unit increase in household savings leads to a 0.407 decrease in house prices. This relationship makes economic sense because when households save, there is less income available to buy houses. When there is less income available to buy houses, it would mean there is less demand for houses.
- Full Text:
- Date Issued: 2018
Labour dispute resolution in Kenya: compliance with international standards and a comparison with South Africa
- Authors: Gathongo, Johana Kambo
- Date: 2018
- Subjects: Dispute resolution (Law) -- South Africa Mediation and conciliation, Industrial -- South Africa , Dispute resolution (Law) – Kenya , Mediation and conciliation, Industrial -- Kenya , Arbitration, Industrial -- South Africa , Arbitration, Industrial -- Kenya
- Language: English
- Type: Thesis , Doctoral , LLD
- Identifier: http://hdl.handle.net/10948/23980 , vital:30657
- Description: The thesis examines the effectiveness of the Kenyan labour dispute resolution system by undertaking a comparative analysis of South African and international labour standards. A comparative approach is adopted, which relies on primary and secondary sources of data, thereby undertaking an in-depth content analysis. The study provides a comprehensive discussion of the current legislative provisions and alternative dispute resolution (ADR) framework as recognised in both countries' national labour legislation as well as in a number of international labour standards instruments. In particular, the study illuminates and discusses the bottlenecks in the current Kenyan system and argues that it does not adequately respond to the needs of parties in terms of the international labour conventions. The study argues further that labour disputes should be resolved as quickly and informally as possible and at the lowest level possible. Similarly, disputes should ideally be resolved with little or no procedural technicalities, and without allowing them to drag on indefinitely. However, this study observes that there have been notable concerns in the current dual system of labour dispute resolution in Kenya. The problems include protracted referral timeframe for dismissal disputes, non-regulation of maximum timeframe for the agreed extension after 30 days conciliation period has lapsed, the absence of a statutory timeframe for appointing a conciliator/commissioner and arbitration process under both the Labour Relations Act, 2007 and the Employment Act, 2007. The study argues for Kenya to incorporate provisions in its labour laws of a proactive and expeditious dispute resolution thereby helping to resolve labour disputes in the most effective and efficient manner without necessarily having to resort to the courts. Likewise, the responsibility of resolving statutory labour disputes in Kenya is still heavily under the control of the government of Kenya through the Ministry of Labour. There is still no independent statutory dispute resolution institution (Conciliation, Mediation Commission) as envisaged by the Labour Relations Act, 2007. As a result, the Kenyan dispute resolution system has been criticised for lack of impartiality leading to the increases in strikes and lockouts. Similarly, it has made the attainment of effective and efficient labour dispute resolution difficult. In view of that, a comparative approach with South Africa is adopted with a view to informing Kenya how the establishment of independent institutions similar to the Commission for Conciliation Mediation and Arbitration, Bargaining Councils and specialised labour courts can lead to effective dispute resolution in Kenya. Given above, the study provides a wide range of remedial intervention intended to address the gaps and flaws highlighted in the study. Systematically, the study provides important suggestions and possible solutions for a better institutional framework and processes to address them. However, the study acknowledges that making effective and efficient labour dispute resolution a reality calls for renewed commitment from government and social partners and investment in appropriate human and financial resources. This requires a strong political will as well as concerted efforts from all role players in the labour relations community in the two respective countries.
- Full Text:
- Date Issued: 2018
- Authors: Gathongo, Johana Kambo
- Date: 2018
- Subjects: Dispute resolution (Law) -- South Africa Mediation and conciliation, Industrial -- South Africa , Dispute resolution (Law) – Kenya , Mediation and conciliation, Industrial -- Kenya , Arbitration, Industrial -- South Africa , Arbitration, Industrial -- Kenya
- Language: English
- Type: Thesis , Doctoral , LLD
- Identifier: http://hdl.handle.net/10948/23980 , vital:30657
- Description: The thesis examines the effectiveness of the Kenyan labour dispute resolution system by undertaking a comparative analysis of South African and international labour standards. A comparative approach is adopted, which relies on primary and secondary sources of data, thereby undertaking an in-depth content analysis. The study provides a comprehensive discussion of the current legislative provisions and alternative dispute resolution (ADR) framework as recognised in both countries' national labour legislation as well as in a number of international labour standards instruments. In particular, the study illuminates and discusses the bottlenecks in the current Kenyan system and argues that it does not adequately respond to the needs of parties in terms of the international labour conventions. The study argues further that labour disputes should be resolved as quickly and informally as possible and at the lowest level possible. Similarly, disputes should ideally be resolved with little or no procedural technicalities, and without allowing them to drag on indefinitely. However, this study observes that there have been notable concerns in the current dual system of labour dispute resolution in Kenya. The problems include protracted referral timeframe for dismissal disputes, non-regulation of maximum timeframe for the agreed extension after 30 days conciliation period has lapsed, the absence of a statutory timeframe for appointing a conciliator/commissioner and arbitration process under both the Labour Relations Act, 2007 and the Employment Act, 2007. The study argues for Kenya to incorporate provisions in its labour laws of a proactive and expeditious dispute resolution thereby helping to resolve labour disputes in the most effective and efficient manner without necessarily having to resort to the courts. Likewise, the responsibility of resolving statutory labour disputes in Kenya is still heavily under the control of the government of Kenya through the Ministry of Labour. There is still no independent statutory dispute resolution institution (Conciliation, Mediation Commission) as envisaged by the Labour Relations Act, 2007. As a result, the Kenyan dispute resolution system has been criticised for lack of impartiality leading to the increases in strikes and lockouts. Similarly, it has made the attainment of effective and efficient labour dispute resolution difficult. In view of that, a comparative approach with South Africa is adopted with a view to informing Kenya how the establishment of independent institutions similar to the Commission for Conciliation Mediation and Arbitration, Bargaining Councils and specialised labour courts can lead to effective dispute resolution in Kenya. Given above, the study provides a wide range of remedial intervention intended to address the gaps and flaws highlighted in the study. Systematically, the study provides important suggestions and possible solutions for a better institutional framework and processes to address them. However, the study acknowledges that making effective and efficient labour dispute resolution a reality calls for renewed commitment from government and social partners and investment in appropriate human and financial resources. This requires a strong political will as well as concerted efforts from all role players in the labour relations community in the two respective countries.
- Full Text:
- Date Issued: 2018
Regulating essential services, maintenance services and minimum services agreements
- Authors: Zama, Ntokozo Patrick
- Date: 2018
- Subjects: Collective labor agreements
- Language: English
- Type: Thesis , Masters , LLM
- Identifier: http://hdl.handle.net/10948/21582 , vital:29637
- Description: South Africa has in the recent past seen employees embarking in strike action, even in sectors designated as essential services. The impact adversely affected inter alia economic growth, investor confidence, international credit ratings and the high rate of unemployment. The Labour Relations Act 66 of 1995 from its inception on 11 November 1996, and as amended, in 2002 and in 2015, has brought about some minor changes to the model aimed at regulating essential services, maintenance services and minimum services agreements. This research is aimed at investigating; whether essential services, maintenance services and minimum services agreements are designed to unjustifiably limit the right to strike or not. The Constitution1 and the Labour Relations Act, 19952 encourages parties in employment relationship to engage in collective bargaining. Mechanisms such as a no duty to bargain envisaged within the current LRA regulatory framework, appears to be undermining the significance of ensuring that parties engaged within services designated as essential and maintenance services exercise their fundamental right to strike and to bargain collectively. The Essential Services Committee when dispensing with its statutory functions may be unjustifiably limiting the right to strike for employees engaged in essential and maintenance services. Some employers may be to some degree reluctant to trigger maintenance services provisions as the LRA appears to be adopting a voluntarism principle when regulating collective bargaining, as the Act is encouraging employers to deal with the provision of maintenance services within collective agreements. An introduction of a judiciable enforceable duty to bargain collectively in services designated as essential and maintenance services may compel employers to conclude minimum services agreements. The extremely low number of services designated as maintenance services is a worrying reality and the solution is urgently required.
- Full Text:
- Date Issued: 2018
- Authors: Zama, Ntokozo Patrick
- Date: 2018
- Subjects: Collective labor agreements
- Language: English
- Type: Thesis , Masters , LLM
- Identifier: http://hdl.handle.net/10948/21582 , vital:29637
- Description: South Africa has in the recent past seen employees embarking in strike action, even in sectors designated as essential services. The impact adversely affected inter alia economic growth, investor confidence, international credit ratings and the high rate of unemployment. The Labour Relations Act 66 of 1995 from its inception on 11 November 1996, and as amended, in 2002 and in 2015, has brought about some minor changes to the model aimed at regulating essential services, maintenance services and minimum services agreements. This research is aimed at investigating; whether essential services, maintenance services and minimum services agreements are designed to unjustifiably limit the right to strike or not. The Constitution1 and the Labour Relations Act, 19952 encourages parties in employment relationship to engage in collective bargaining. Mechanisms such as a no duty to bargain envisaged within the current LRA regulatory framework, appears to be undermining the significance of ensuring that parties engaged within services designated as essential and maintenance services exercise their fundamental right to strike and to bargain collectively. The Essential Services Committee when dispensing with its statutory functions may be unjustifiably limiting the right to strike for employees engaged in essential and maintenance services. Some employers may be to some degree reluctant to trigger maintenance services provisions as the LRA appears to be adopting a voluntarism principle when regulating collective bargaining, as the Act is encouraging employers to deal with the provision of maintenance services within collective agreements. An introduction of a judiciable enforceable duty to bargain collectively in services designated as essential and maintenance services may compel employers to conclude minimum services agreements. The extremely low number of services designated as maintenance services is a worrying reality and the solution is urgently required.
- Full Text:
- Date Issued: 2018
The design of a high performance sailing centre
- Authors: Dealtry, Thomas
- Date: 2018
- Subjects: Sports facilities -- South Africa -- Design and construction Architecture and recreation -- South Africa
- Language: English
- Type: Thesis , Masters , MArch
- Identifier: http://hdl.handle.net/10948/23695 , vital:30601
- Description: This treatise addresses the architectural challenge of designing a High Performance Centre (HPC), serving South African Sailing (SAS), to be located in Port Elizabeth’s harbour. Designing a facility which caters speciffically to the functional requirements of sailing racing and recreation will cater to the needs of SAS, whilst upgrading the state of Port Elizabeth’s oceanic recreational facilities, thereby boosting the local tourism sector by establishing Port Elizabeth as South Africa’s watersport capital. The current status of the harbour as an area undergoing a redevelopment from a heavy industrial focus to a recreational and commercial waterfront provides the opportunity for an architectural intervention which spearheads this shift, whilst addressing the postindustrial landscape which remains. A study of the nature of the sport of sailing is conducted in order to determine the requirements of facilities catering for sailing racing and recreation, and to supplement an investigation of the typology of the HPC which, through the study of precedents, clarifies its specific nature and characteristics. This results in the development of a set of site selection criteria, which inform the best possible location for such an intervention within the harbour. In depth contextual analysis is conducted in order to determine role of the harbour within PE’s urban, ecological and historical fabrics, from which the current development plans of the Nelson Mandela Bay Development Agency and Transnet are outlined so as to understand the direction in which the future of the PE harbour is headed, and to align an architectural response with this vision. This analysis sets up a number of contextual constraints and informants which, with the aid of phenomenological concepts of place-making and materiality, the principles architectural responses to post-industrial landscapes, and the nature of the relationship between architecture and water, guide the design process, ensuring an appropriate response to the site.
- Full Text:
- Date Issued: 2018
- Authors: Dealtry, Thomas
- Date: 2018
- Subjects: Sports facilities -- South Africa -- Design and construction Architecture and recreation -- South Africa
- Language: English
- Type: Thesis , Masters , MArch
- Identifier: http://hdl.handle.net/10948/23695 , vital:30601
- Description: This treatise addresses the architectural challenge of designing a High Performance Centre (HPC), serving South African Sailing (SAS), to be located in Port Elizabeth’s harbour. Designing a facility which caters speciffically to the functional requirements of sailing racing and recreation will cater to the needs of SAS, whilst upgrading the state of Port Elizabeth’s oceanic recreational facilities, thereby boosting the local tourism sector by establishing Port Elizabeth as South Africa’s watersport capital. The current status of the harbour as an area undergoing a redevelopment from a heavy industrial focus to a recreational and commercial waterfront provides the opportunity for an architectural intervention which spearheads this shift, whilst addressing the postindustrial landscape which remains. A study of the nature of the sport of sailing is conducted in order to determine the requirements of facilities catering for sailing racing and recreation, and to supplement an investigation of the typology of the HPC which, through the study of precedents, clarifies its specific nature and characteristics. This results in the development of a set of site selection criteria, which inform the best possible location for such an intervention within the harbour. In depth contextual analysis is conducted in order to determine role of the harbour within PE’s urban, ecological and historical fabrics, from which the current development plans of the Nelson Mandela Bay Development Agency and Transnet are outlined so as to understand the direction in which the future of the PE harbour is headed, and to align an architectural response with this vision. This analysis sets up a number of contextual constraints and informants which, with the aid of phenomenological concepts of place-making and materiality, the principles architectural responses to post-industrial landscapes, and the nature of the relationship between architecture and water, guide the design process, ensuring an appropriate response to the site.
- Full Text:
- Date Issued: 2018
'n Ondersoek na die uitbeelding van Khoisan-karakters deur wit Afrikaanse prosateurs: 1994-2014
- Authors: December, Peter
- Date: 2017
- Subjects: Khoikhoi (African people) -- South Africa -- History Khoikhoi (African people) -- Race identity -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/22070 , vital:29819
- Description: This dissertation offers a literary-thematic investigation based on a postcolonial approach to the representation of the Khoisan and their descendants. I restricted my scope to selected Afrikaans novels at the centre of critical attention between between 1994 and 2014. Earlier novels in this period under discussion are Dolf van Niekerk’s Koms van die hyreën (1994), Willem Kotze’s Tsats van die Kalahari (1994), Die spoorsnyer (1994), Olifantjagters (1997) and Gif (2001) by Piet van Rooyen, plus Karel Schoeman’s Verkenning (1996). Later texts in the focus are Duiwelskloof (1998) and Bidsprinkaan (2005) by André P. Brink, Dalene Matthee’s Pieternella van die Kaap (2000), Eben Venter’s Santa Gamka (2009) and most recently, the Hertzog prize winner of 2015, Buys by Willem Anker (2014). Themes central to South African literature will form the focus of the research, namely intercultural interaction between the first inhabitants of South Africa and missionaries, the question of land ownership, the language motif, and the role of religion (indigenous versus Western belief systems). Attention will also be on more specific issues such as the nature of the relationship between the Khoisan and the colonisers, the characterization of the Khoisan by the selected white authors, as well as other contemporary debates. The secondary objective of the study is to review the historical presence of the Khoisan and their descendants as reflected through the fictional lense of these authors writing over the last two decades, since democratization of the regime in 1994. My focus is particularly on the substantial cultural contribution of the Khoi and the San, as reflected through their representation in fictional works. The question will be posed whether the portrayal of Khoisan characters in novels after 1994 is different from the portrayal in fiction before 1994? My hypothesis is that in the fictional representation one finds a move towards restoration of their human dignity, yet the fact remains that all the authors are white. A different study of fictional works by coloured writers (whose numbers as Afrikaans authors grew substantially after 1994), investigating their representation of the descendants of the Khoi and the San, would in all probability yield radically different results, as the white authors imagine the characters and their consciousness from outside the community and the racial group, whereas the coloured writers belong to the community and the group that they portray.
- Full Text:
- Date Issued: 2017
- Authors: December, Peter
- Date: 2017
- Subjects: Khoikhoi (African people) -- South Africa -- History Khoikhoi (African people) -- Race identity -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/22070 , vital:29819
- Description: This dissertation offers a literary-thematic investigation based on a postcolonial approach to the representation of the Khoisan and their descendants. I restricted my scope to selected Afrikaans novels at the centre of critical attention between between 1994 and 2014. Earlier novels in this period under discussion are Dolf van Niekerk’s Koms van die hyreën (1994), Willem Kotze’s Tsats van die Kalahari (1994), Die spoorsnyer (1994), Olifantjagters (1997) and Gif (2001) by Piet van Rooyen, plus Karel Schoeman’s Verkenning (1996). Later texts in the focus are Duiwelskloof (1998) and Bidsprinkaan (2005) by André P. Brink, Dalene Matthee’s Pieternella van die Kaap (2000), Eben Venter’s Santa Gamka (2009) and most recently, the Hertzog prize winner of 2015, Buys by Willem Anker (2014). Themes central to South African literature will form the focus of the research, namely intercultural interaction between the first inhabitants of South Africa and missionaries, the question of land ownership, the language motif, and the role of religion (indigenous versus Western belief systems). Attention will also be on more specific issues such as the nature of the relationship between the Khoisan and the colonisers, the characterization of the Khoisan by the selected white authors, as well as other contemporary debates. The secondary objective of the study is to review the historical presence of the Khoisan and their descendants as reflected through the fictional lense of these authors writing over the last two decades, since democratization of the regime in 1994. My focus is particularly on the substantial cultural contribution of the Khoi and the San, as reflected through their representation in fictional works. The question will be posed whether the portrayal of Khoisan characters in novels after 1994 is different from the portrayal in fiction before 1994? My hypothesis is that in the fictional representation one finds a move towards restoration of their human dignity, yet the fact remains that all the authors are white. A different study of fictional works by coloured writers (whose numbers as Afrikaans authors grew substantially after 1994), investigating their representation of the descendants of the Khoi and the San, would in all probability yield radically different results, as the white authors imagine the characters and their consciousness from outside the community and the racial group, whereas the coloured writers belong to the community and the group that they portray.
- Full Text:
- Date Issued: 2017
A best practice e-learning environment for software training
- Authors: Esterhuyse, Maxine Pier
- Date: 2017
- Subjects: Internet in education Computer-assisted instruction Web-based instruction -- Education
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/12165 , vital:27039
- Description: The incorporation of best practice in e-learning environments can increase the probability of success for companies and learners alike. By identifying and understanding the barriers that potential learners may face when interacting with e-learning products, the potential for e-learning failure may be alleviated. There are a variety of benefits that may be realised by companies incorporating e-learning opportunities into their management strategies. However, certain pedagogical principles, metrics and components need to be investigated and implemented in order for a corporate e-learning environment to be successful. The aim of this research is to prototype and evaluate a practical e-learning environment for software training (eLESTP) with e-learning components consisting of interactive learning objects that can guide the development and management of online training in the corporate context. The eLESTP is based on a theoretical contribution that is conceptualised in the form of an e-learning environment for software training (eLESTT). Hence, this study followed a research methodology that is appropriate for educational technologies, namely the Design-Based Research (DBR) methodology, which was applied in iterative cycles. Quantitative and qualitative data was collected by means of a case study, interviews, a focus group and survey. The proposed eLESTP underwent several iterations of feedback and improvement and the result is a real-world solution to the problem at hand. With the purpose of determining the success of corporate e-learning, the barriers and critical success factors for e-learning as well as evaluation criteria were explored. Interviews, a focus group and a survey were conducted in order to validate the investigated literature in a real-world context. Informal interviews enabled a better understanding of the organisational context of this study. The focus group was conducted with customers who were undergoing face-to-face training using conveyancing software developed by Korbitec. Many of the issues faced by learners identified in literature regarding e-learning in developing countries were identified by the participants from the case study. An e-learning survey was used to gather information regarding the intention of Korbitec’s customers to use e-learning as well as their satisfaction with using e-learning. From the survey, it was found that respondents were positive regarding intention to use and satisfaction toward e-learning usage. DBR Cycle 1: Problem Investigation and Proposal entailed the initial problem investigation by conducting a literature review, focus group and survey. DBR Cycle 2: Design Alternative 1 of this study involved a design alternative for eLESTP, namely Prototype 1. DBR Cycle 3: Design and Evaluate Alternative 2 involved the design and prototyping of Prototype 2 for eLESTP as well as the improvement of Prototype 2 through sub-cycles of testing and refinement. The suggestions for improvement were obtained from the relevant stakeholders at Korbitec who are content developers and subject-matter experts. The criteria used to evaluate the success of eLESTP, including its e-learning components, were synthesised and adapted from literature and a new set of evaluation criteria for e-learning environments in software training contexts was proposed. The evaluated eLESTP consists of the technology basis of the Modular Object Oriented Dynamic Learning Environment (Moodle), design guidelines for e-learning components, certification and competency-based training, pedagogical principles and best practice. Overall, eLESTP was positively received by various evaluator groups in formative and summative evaluations. The research results indicate that the use of an e-learning environment for software training purposes was useful and necessary. In support of this Masters dissertation, the following three conference papers have been published and presented at one local conference and two international conferences. In addition, an article has been published in an accredited journal: 1. IDIA 2015, Conference Paper – Zanzibar (Tanzania); 2. Conf-IRM 2016, Conference Paper – Cape Town (South Africa); 3. MCIS 2016, Conference Paper – Cyprus (Europe); and 4. IJIKM 2016, Journal Article.
- Full Text:
- Date Issued: 2017
- Authors: Esterhuyse, Maxine Pier
- Date: 2017
- Subjects: Internet in education Computer-assisted instruction Web-based instruction -- Education
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/12165 , vital:27039
- Description: The incorporation of best practice in e-learning environments can increase the probability of success for companies and learners alike. By identifying and understanding the barriers that potential learners may face when interacting with e-learning products, the potential for e-learning failure may be alleviated. There are a variety of benefits that may be realised by companies incorporating e-learning opportunities into their management strategies. However, certain pedagogical principles, metrics and components need to be investigated and implemented in order for a corporate e-learning environment to be successful. The aim of this research is to prototype and evaluate a practical e-learning environment for software training (eLESTP) with e-learning components consisting of interactive learning objects that can guide the development and management of online training in the corporate context. The eLESTP is based on a theoretical contribution that is conceptualised in the form of an e-learning environment for software training (eLESTT). Hence, this study followed a research methodology that is appropriate for educational technologies, namely the Design-Based Research (DBR) methodology, which was applied in iterative cycles. Quantitative and qualitative data was collected by means of a case study, interviews, a focus group and survey. The proposed eLESTP underwent several iterations of feedback and improvement and the result is a real-world solution to the problem at hand. With the purpose of determining the success of corporate e-learning, the barriers and critical success factors for e-learning as well as evaluation criteria were explored. Interviews, a focus group and a survey were conducted in order to validate the investigated literature in a real-world context. Informal interviews enabled a better understanding of the organisational context of this study. The focus group was conducted with customers who were undergoing face-to-face training using conveyancing software developed by Korbitec. Many of the issues faced by learners identified in literature regarding e-learning in developing countries were identified by the participants from the case study. An e-learning survey was used to gather information regarding the intention of Korbitec’s customers to use e-learning as well as their satisfaction with using e-learning. From the survey, it was found that respondents were positive regarding intention to use and satisfaction toward e-learning usage. DBR Cycle 1: Problem Investigation and Proposal entailed the initial problem investigation by conducting a literature review, focus group and survey. DBR Cycle 2: Design Alternative 1 of this study involved a design alternative for eLESTP, namely Prototype 1. DBR Cycle 3: Design and Evaluate Alternative 2 involved the design and prototyping of Prototype 2 for eLESTP as well as the improvement of Prototype 2 through sub-cycles of testing and refinement. The suggestions for improvement were obtained from the relevant stakeholders at Korbitec who are content developers and subject-matter experts. The criteria used to evaluate the success of eLESTP, including its e-learning components, were synthesised and adapted from literature and a new set of evaluation criteria for e-learning environments in software training contexts was proposed. The evaluated eLESTP consists of the technology basis of the Modular Object Oriented Dynamic Learning Environment (Moodle), design guidelines for e-learning components, certification and competency-based training, pedagogical principles and best practice. Overall, eLESTP was positively received by various evaluator groups in formative and summative evaluations. The research results indicate that the use of an e-learning environment for software training purposes was useful and necessary. In support of this Masters dissertation, the following three conference papers have been published and presented at one local conference and two international conferences. In addition, an article has been published in an accredited journal: 1. IDIA 2015, Conference Paper – Zanzibar (Tanzania); 2. Conf-IRM 2016, Conference Paper – Cape Town (South Africa); 3. MCIS 2016, Conference Paper – Cyprus (Europe); and 4. IJIKM 2016, Journal Article.
- Full Text:
- Date Issued: 2017
A case study of the cost and causes of the Tongaat mall accident in Durban
- Authors: Van Eeden, Leonarda
- Date: 2017
- Subjects: Construction industry -- Accidents -- South Africa -- Durban Construction industry -- Safety regulations -- South Africa -- KwaZulu-Natal , Building sites -- Risk assessment
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/45464 , vital:38619
- Description: The literature shows that building collapses occur due to either management or operational failure. This Dissertation presents the causes of building collapse linked to management and operational lapses. A case study research on the Tongaat mall collapse in November 2013 forms the basis for the research. Through data collection that entails content analysis of official inquiry into the collapse and subsequent semi-structured face-to-face interviews among the participants in the collapsed building, major failures were identified. Salient findings show that the regulatory functions on the building project were compromised, and the inability to ensure that the project fulfils all enforcement and compliance requirements significantly enhances the existence of a work environment that led to two fatalities and 29 injuries. This study corroborates past findings that have flagged implementation as the weak link of H&S management in terms of construction regulations in South Africa. In other words, the benefits of adequate policies on paper can only emerge through applications on construction sites.
- Full Text:
- Date Issued: 2017
- Authors: Van Eeden, Leonarda
- Date: 2017
- Subjects: Construction industry -- Accidents -- South Africa -- Durban Construction industry -- Safety regulations -- South Africa -- KwaZulu-Natal , Building sites -- Risk assessment
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/45464 , vital:38619
- Description: The literature shows that building collapses occur due to either management or operational failure. This Dissertation presents the causes of building collapse linked to management and operational lapses. A case study research on the Tongaat mall collapse in November 2013 forms the basis for the research. Through data collection that entails content analysis of official inquiry into the collapse and subsequent semi-structured face-to-face interviews among the participants in the collapsed building, major failures were identified. Salient findings show that the regulatory functions on the building project were compromised, and the inability to ensure that the project fulfils all enforcement and compliance requirements significantly enhances the existence of a work environment that led to two fatalities and 29 injuries. This study corroborates past findings that have flagged implementation as the weak link of H&S management in terms of construction regulations in South Africa. In other words, the benefits of adequate policies on paper can only emerge through applications on construction sites.
- Full Text:
- Date Issued: 2017
A collaboratively constructed process model for understanding and supporting the work of the community volunteer in a community school
- Authors: Damons, Bruce Peter
- Date: 2017
- Subjects: Volunteer workers in education -- South Africa Community schools -- South Africa , Volunteers -- South Africa
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10948/15049 , vital:28116
- Description: This thesis sought to explore how community volunteers could be recruited, supported and sustained to assist a community school operating in difficult socioeconomic conditions in achieving basic school functionality. Through a collaborative process, the participants in the study attempted to address a significant gap in the literature, namely how this could be achieved in a way that would be beneficial both to the community volunteers and to the school itself. Based on existing literature, the vast majority of South African schools are struggling to reach the basic functionality levels required in terms of legislation. My interest in this topic was piqued while serving as principal of one such school; hence the focus in this thesis on whether schools would benefit in terms of achieving functionality if they partnered with the communities in which they are located. However, communities are seldom actively involved in the schools and school activities on an ongoing daily basis. In this thesis, I argue for an opportunity for schools and the community to collaborate in a way that would be mutually beneficial. In this, I was guided by the School-Based Complementary Learning Framework (SBCLF) in gaining a greater understanding of how multiple stakeholders could support a school to obtain basic functionality. A key stakeholder is the community in which a school is located, and the multidimensional framework provided a framework to understand why the community would want to get involved in the school. Following a Participatory Action Learning and Action Research (PALAR) design, I recruited 15 community volunteers from the existing pool at my then school; some of whom had been volunteering for over twelve years. We formed an action learning set where we collaboratively sought to understand the processes and conditions needed to recruit, support and sustain community volunteers and their involvement in the school. From this action learning set emerged a key advisors’ set, comprising five members of the action learning set, who were entrusted with the responsibility of planning, preparing and analysing the action learning set meetings. Transcripts and visual artefacts from the action learning set meetings and a focus group meeting of the school management team were analysed to generate data, complemented by secondary sources, such as documents. This participatory approach to data generation allowed the voice of every participant to be heard; agency was increased through active participation; and the sense of affiliation to the group was deepened. The iterative design of the research process further ensured that the participants also engaged in a critical discourse analysis of the emerging data, of which the trustworthiness was enhanced through the use of dialogic and process, catalytic, rhetoric, democratic and outcome validity. The emergence of the data through this collaborative engagement was underpinned by the ethical values of mutual respect; equality and inclusion; democratic participation; active learning; making a difference; collective action; and personal integrity. The findings revealed that community volunteers did add immense value to the school by supporting teaching and learning processes. However, the community volunteers also harboured expectations of material support and opportunities to develop skills. In addition, the study revealed that the hierarchical culture and structures present in most South African schools need to become more democratic and collaborative, with those working to make the school more functional, including community volunteers, being valued, acknowledged and supported. The participants also constructed their understanding of what a community school should be and do and how it should serve the interests of the children from the community. A process model was constructed from these findings regarding on ways to recruit, sustain and support community volunteers involved in community schools, specially designed so that schools could adapt it to suit individual contexts. This study is unique; I am not aware of any similar study ever having been conducted in a community school in South Africa. Furthermore, the collaborative approach used in the study helped ensure that the methodology used could be of value to principals and other school stakeholders in addressing the various complex challenges that confront schools in these contexts. Also, the findings will add to the theoretical body of knowledge around volunteerism, especially in difficult socioeconomic conditions.
- Full Text:
- Date Issued: 2017
- Authors: Damons, Bruce Peter
- Date: 2017
- Subjects: Volunteer workers in education -- South Africa Community schools -- South Africa , Volunteers -- South Africa
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10948/15049 , vital:28116
- Description: This thesis sought to explore how community volunteers could be recruited, supported and sustained to assist a community school operating in difficult socioeconomic conditions in achieving basic school functionality. Through a collaborative process, the participants in the study attempted to address a significant gap in the literature, namely how this could be achieved in a way that would be beneficial both to the community volunteers and to the school itself. Based on existing literature, the vast majority of South African schools are struggling to reach the basic functionality levels required in terms of legislation. My interest in this topic was piqued while serving as principal of one such school; hence the focus in this thesis on whether schools would benefit in terms of achieving functionality if they partnered with the communities in which they are located. However, communities are seldom actively involved in the schools and school activities on an ongoing daily basis. In this thesis, I argue for an opportunity for schools and the community to collaborate in a way that would be mutually beneficial. In this, I was guided by the School-Based Complementary Learning Framework (SBCLF) in gaining a greater understanding of how multiple stakeholders could support a school to obtain basic functionality. A key stakeholder is the community in which a school is located, and the multidimensional framework provided a framework to understand why the community would want to get involved in the school. Following a Participatory Action Learning and Action Research (PALAR) design, I recruited 15 community volunteers from the existing pool at my then school; some of whom had been volunteering for over twelve years. We formed an action learning set where we collaboratively sought to understand the processes and conditions needed to recruit, support and sustain community volunteers and their involvement in the school. From this action learning set emerged a key advisors’ set, comprising five members of the action learning set, who were entrusted with the responsibility of planning, preparing and analysing the action learning set meetings. Transcripts and visual artefacts from the action learning set meetings and a focus group meeting of the school management team were analysed to generate data, complemented by secondary sources, such as documents. This participatory approach to data generation allowed the voice of every participant to be heard; agency was increased through active participation; and the sense of affiliation to the group was deepened. The iterative design of the research process further ensured that the participants also engaged in a critical discourse analysis of the emerging data, of which the trustworthiness was enhanced through the use of dialogic and process, catalytic, rhetoric, democratic and outcome validity. The emergence of the data through this collaborative engagement was underpinned by the ethical values of mutual respect; equality and inclusion; democratic participation; active learning; making a difference; collective action; and personal integrity. The findings revealed that community volunteers did add immense value to the school by supporting teaching and learning processes. However, the community volunteers also harboured expectations of material support and opportunities to develop skills. In addition, the study revealed that the hierarchical culture and structures present in most South African schools need to become more democratic and collaborative, with those working to make the school more functional, including community volunteers, being valued, acknowledged and supported. The participants also constructed their understanding of what a community school should be and do and how it should serve the interests of the children from the community. A process model was constructed from these findings regarding on ways to recruit, sustain and support community volunteers involved in community schools, specially designed so that schools could adapt it to suit individual contexts. This study is unique; I am not aware of any similar study ever having been conducted in a community school in South Africa. Furthermore, the collaborative approach used in the study helped ensure that the methodology used could be of value to principals and other school stakeholders in addressing the various complex challenges that confront schools in these contexts. Also, the findings will add to the theoretical body of knowledge around volunteerism, especially in difficult socioeconomic conditions.
- Full Text:
- Date Issued: 2017
A comparison of the comfort properties, measured with a sweating manikin (WalterTM), of clothing containing different fibres
- Authors: Britz, Lizaan
- Date: 2017
- Subjects: Textile chemistry Cotton fabrics , Cotton textiles
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/14752 , vital:27842
- Description: The main objective of the present study was to determine the relative role and importance of worsted suiting fabric fibre blend vis-à-vis fabric structural parameters, on the comfort related properties of 12 clothing ensembles, each comprising a different man’s suit, but the same wool/nylon underwear and cotton shirt. To achieve the objective, the comfort related properties, namely thermal resistance (Rt) and water vapour resistance (Ret) and water vapour permeability index (Im), of the clothing ensembles, as determined by means of WalterTM, a thermal sweating fabric manikin, were subjected to multi-linear and multi-quadratic analysis, as dependent variables, with the various suiting fabric parameters, namely weight, thickness, density, porosity, air permeability and wool content, as independent variables. It was found that the multi-quadratic regression analysis was able to best explain the observed differences in the clothing ensemble comfort related properties, in terms of the differences in suiting fabric properties. The regression analyses were used to isolate and quantify the effects of the various fabric and fibre content variables on the above mentioned comfort related properties of the various clothing ensembles. This study indicated that the suiting fabric structural properties (notably air permeability), had a more significant influence than either fibre blend or suiting fabric, as measured on WalterTM, a thermal sweating fabric manikin.
- Full Text:
- Date Issued: 2017
- Authors: Britz, Lizaan
- Date: 2017
- Subjects: Textile chemistry Cotton fabrics , Cotton textiles
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/14752 , vital:27842
- Description: The main objective of the present study was to determine the relative role and importance of worsted suiting fabric fibre blend vis-à-vis fabric structural parameters, on the comfort related properties of 12 clothing ensembles, each comprising a different man’s suit, but the same wool/nylon underwear and cotton shirt. To achieve the objective, the comfort related properties, namely thermal resistance (Rt) and water vapour resistance (Ret) and water vapour permeability index (Im), of the clothing ensembles, as determined by means of WalterTM, a thermal sweating fabric manikin, were subjected to multi-linear and multi-quadratic analysis, as dependent variables, with the various suiting fabric parameters, namely weight, thickness, density, porosity, air permeability and wool content, as independent variables. It was found that the multi-quadratic regression analysis was able to best explain the observed differences in the clothing ensemble comfort related properties, in terms of the differences in suiting fabric properties. The regression analyses were used to isolate and quantify the effects of the various fabric and fibre content variables on the above mentioned comfort related properties of the various clothing ensembles. This study indicated that the suiting fabric structural properties (notably air permeability), had a more significant influence than either fibre blend or suiting fabric, as measured on WalterTM, a thermal sweating fabric manikin.
- Full Text:
- Date Issued: 2017
A comparison of the implementation of equal pay for work of equal value with Canadian law
- Authors: Mamashela, Ntsoaki Lydia
- Date: 2017
- Subjects: Equal pay for equal work -- Law and legislation -- Canada Equal pay for equal work -- Law and Legislation -- South Africa , Pay equity -- Canada Pay equity -- South Africa Labor laws and legislation -- Canada Labor laws and legislation -- South Africa
- Language: English
- Type: Thesis , Masters , LLM
- Identifier: http://hdl.handle.net/10948/18332 , vital:28622
- Description: The consolidation of 22 years of democracy and 20 years of the Constitution of the Republic of South Africa entrenched the need to eradicate social and economic inequalities, particularly those that stem from our history of colonialism, apartheid and patriarchy, which brought pain and suffering to the great majority of our people, in particular Black people. Therefore, the passing of the Constitution of the Republic of South Africa (Constitution)1 20 years ago, marked a turning point in our history by giving expression firstly, to the Freedom Charter and secondly, by upholding the values of human dignity, equality, freedom and social justice in a united, non-racial and nonsexist society where every South African may flourish. However, despite the fact that the Bill of Rights in the Constitution provides that everyone is equal before the law and that equality includes the full and equal enjoyment of all rights and freedom, discriminatory practices, in particular, pay inequalities, are still rife in our country. It is against this backdrop that the historical background of the employment discrimination law in South Africa, which over a period of time, contributed significantly to the high levels of inequalities in pay experienced by the previously disadvantaged groups, such as Black people, women and people with disabilities becomes critical. This aspect points to the importance of understanding the context within which the principle of “Equal Pay for Work of Equal Value” has been and should be implemented in South Africa compared to Canada. Therefore, drawing from the review of the legislation and the implementation processes of the principle of equal pay for work of equal value, the following best practices/ lessons learned were identified: 108 of 1996. The Canadian Ontario Pay Equity Act states that the value of job classes be based on factors such as skill, effort, responsibility and working conditions. This Act also requires the employer to take proactive steps to institute a jobevaluation scheme, and the participation of the social partners and the affected workers is crucial. It is submitted that there are similarities in these requirements with those contained in the Employment Equity Regulations, 2014, which implies that the South African legislative framework draws on this best practice. The Ontario Employment Standards Act allows the comparison to be drawn with the establishment of the same employer in the same municipality, as well as with establishments to which a worker can be transferred. In this regard, it is observed that the new provisions on equal pay in section 6(4) of the Employment Equity Amendment Act, 2013, limits only the comparison with the employees of the “same employer” without elaborating further into the same municipality or with establishments to which a worker can be transferred. Under Ontario Pay Equity Act, even if there is no precise comparator in the establishment doing work of equal value, the employer must ensure that the worker’s pay is proportionate to others doing work of proportionate value. In the context of South African legislation, a comparison on the basis of proportionate value is not catered for. The meaning of “work of equal value” refers to the work that is the same (identical or interchangeable), substantially the same (sufficiently similar), or of equal value (accorded the same value) when compared to an appropriate comparator. In justifying equal pay, the Ontario statute provides that formal seniority systems and performance-related pay can justify unequal pay only if they do not discriminate on the grounds of gender. This is similar to the South African statute, in particular, regulation 7 of the Employment Equity Regulations, 2014, which include seniority and performance as some of the factors that may justify unequal pay only if they do not unfairly discriminate on one or combination of the listed grounds, and on any other arbitrary ground as prescribed by section 6(1) of the EEA as amended. As per the Ontario legislation, the employer cannot reduce the rate of remuneration in order to comply with the principle of equal pay for work of equal value. Similarly, in the South African legislation, in particular, regulation 7 of the Employment Equity Regulations, 2014, it prevents levelling down of pay in instances of demotions and in transfer of contracts (section 197 of the LRA). There is a requirement in terms of the Ontario Pay Equity Act, that employers must establish and maintain pay equity in their establishment in consultation with the bargaining agent (trade unions); and after the agreement, post a Pay Equity Plan in its workplace. In terms of South African legislation, the EEA does not have a requirement for a Pay Equity Plan, however, designated employers (those required to comply with Chapter III of the EEA) are required in terms of sections 19(1) and 20 of the EEA to conduct a review of their workplace policies, practices and procedures, inclusive of remuneration and benefits; and develop and implement affirmative-action measures to address any unfair discrimination practices by including these measures in their Employment Equity Plans. Furthermore, in terms of section 27 of the EEA, designated employers are then required to submit their annual Income Differential Statements to the Employment Conditions Commission (ECC) on the remuneration and benefits received in each occupational level of that employer’s workforce. In relation to dealing with pay-equity disputes, the Ontario Pay Equity Act, establishes a Pay Equity Commission, which consists of a Pay Equity Office, inclusive of Review Officers and the Hearings Tribunal that are mandated to specifically enforce the equal-pay-for-work-of-equal-value principle. Contrary, in South Africa, the legislation does not cater for the establishment of a Pay Equity Commission with exclusive mandate to deal with pay-equity cases. In this regard, the various courts and the CCMA which are mandated to deal with equal-pay disputes are also mandated to deal with other labour disputes emanating from other labour legislation, e.g. the LRA, BCEA, EEA, UIA, OHSA, COIDA, etc. The Review Officers in the Pay Equity Office in Ontario are mandated to monitor the implementation and maintenance of the Pay Equity Plans as per section 34 of the Pay Equity Act in Ontario. In South Africa, the EEA makes provision for DG Review process in terms of section 43, where the DG of Labour can subject any organization for a review to assess its compliance with the requirements of the EEA as whole, and not specifically to assess the implementation of the principle of equal pay for work of equal value. Notably, assessment of income differentials to promote equal pay may form part of the DG review process. In light of the above best practices / lessons learned, the following recommendations are made to inform the improvement plans of the implementation of the principle of equal pay for work of equal value in the South African labour market: Conducting of continuous advocacy campaigns to raise awareness and educate all stakeholders, i.e. employers, employees and trade unions on the principle of equal pay for work of equal value. Development of further policy guidelines in relation to equal pay consultations within the workplace between the employer and the employees, including where applicable registered trade unions. A policy directive on the “equal-pay consultation” will promote not only transparency around pay and benefit structures, but will encourage proactive measures from employers to develop pay/remuneration policies, including establishing remuneration committees; conducting job evaluations; implementing job-grading systems and performance-evaluation systems to promote the implementation of the principle of equal pay for work of equal value. 2 SS 115(4) and 158(1)(j) of 66 of 1995. Minimum wage-setting bodies should have the duty to apply the principle of equal pay for work of equal value in the setting of minimum wages. Collective bargaining structures such as bargaining councils should have a duty to apply and enforce the principle of equal pay for work of equal value in the wage-negotiation process and conclusion of collective agreements. Given the importance of collective bargaining in wage-setting in South Africa, there should be a duty on the social partners to include the principle of equal pay for work of equal value in all collective agreements. Industry-wide comparisons should be utilized, particularly in sectors in which collective bargaining operates at a sectoral level. Alternatively, the “Proxy” method as developed in Ontario, should be considered. Proportionate pay, as developed in Ontario, should be considered in cases where there is no comparator doing work of equal value, employed by the same employer. Possible legislative amendments to section 27 of the EEA to include a new provision, requiring employers to develop and implement a Pay Equity Plan outlining how they intend complying with the principle of equal pay for work of equal value. Then an annual progress report must be submitted to the Director General of Labour on how the Pay Equity Plan has been implemented instead of the current submission of an Income Differential Statement to the ECC. Finally, compliance with the principle of equal pay for work of equal value is required as a condition for accessing State Contracts under section 53 of the EEA when this section is promulgated in the near future. It can be deduced from the review process that the principle of equal pay for work of equal is a complex and specialized area. However, it was also clear that in both South Africa and Canada, the issue of equal pay is seen, not only as a workplace issue, but as an important Constitutional fundamental human-right imperative to the achievement of equality in a society as a whole.
- Full Text:
- Date Issued: 2017
- Authors: Mamashela, Ntsoaki Lydia
- Date: 2017
- Subjects: Equal pay for equal work -- Law and legislation -- Canada Equal pay for equal work -- Law and Legislation -- South Africa , Pay equity -- Canada Pay equity -- South Africa Labor laws and legislation -- Canada Labor laws and legislation -- South Africa
- Language: English
- Type: Thesis , Masters , LLM
- Identifier: http://hdl.handle.net/10948/18332 , vital:28622
- Description: The consolidation of 22 years of democracy and 20 years of the Constitution of the Republic of South Africa entrenched the need to eradicate social and economic inequalities, particularly those that stem from our history of colonialism, apartheid and patriarchy, which brought pain and suffering to the great majority of our people, in particular Black people. Therefore, the passing of the Constitution of the Republic of South Africa (Constitution)1 20 years ago, marked a turning point in our history by giving expression firstly, to the Freedom Charter and secondly, by upholding the values of human dignity, equality, freedom and social justice in a united, non-racial and nonsexist society where every South African may flourish. However, despite the fact that the Bill of Rights in the Constitution provides that everyone is equal before the law and that equality includes the full and equal enjoyment of all rights and freedom, discriminatory practices, in particular, pay inequalities, are still rife in our country. It is against this backdrop that the historical background of the employment discrimination law in South Africa, which over a period of time, contributed significantly to the high levels of inequalities in pay experienced by the previously disadvantaged groups, such as Black people, women and people with disabilities becomes critical. This aspect points to the importance of understanding the context within which the principle of “Equal Pay for Work of Equal Value” has been and should be implemented in South Africa compared to Canada. Therefore, drawing from the review of the legislation and the implementation processes of the principle of equal pay for work of equal value, the following best practices/ lessons learned were identified: 108 of 1996. The Canadian Ontario Pay Equity Act states that the value of job classes be based on factors such as skill, effort, responsibility and working conditions. This Act also requires the employer to take proactive steps to institute a jobevaluation scheme, and the participation of the social partners and the affected workers is crucial. It is submitted that there are similarities in these requirements with those contained in the Employment Equity Regulations, 2014, which implies that the South African legislative framework draws on this best practice. The Ontario Employment Standards Act allows the comparison to be drawn with the establishment of the same employer in the same municipality, as well as with establishments to which a worker can be transferred. In this regard, it is observed that the new provisions on equal pay in section 6(4) of the Employment Equity Amendment Act, 2013, limits only the comparison with the employees of the “same employer” without elaborating further into the same municipality or with establishments to which a worker can be transferred. Under Ontario Pay Equity Act, even if there is no precise comparator in the establishment doing work of equal value, the employer must ensure that the worker’s pay is proportionate to others doing work of proportionate value. In the context of South African legislation, a comparison on the basis of proportionate value is not catered for. The meaning of “work of equal value” refers to the work that is the same (identical or interchangeable), substantially the same (sufficiently similar), or of equal value (accorded the same value) when compared to an appropriate comparator. In justifying equal pay, the Ontario statute provides that formal seniority systems and performance-related pay can justify unequal pay only if they do not discriminate on the grounds of gender. This is similar to the South African statute, in particular, regulation 7 of the Employment Equity Regulations, 2014, which include seniority and performance as some of the factors that may justify unequal pay only if they do not unfairly discriminate on one or combination of the listed grounds, and on any other arbitrary ground as prescribed by section 6(1) of the EEA as amended. As per the Ontario legislation, the employer cannot reduce the rate of remuneration in order to comply with the principle of equal pay for work of equal value. Similarly, in the South African legislation, in particular, regulation 7 of the Employment Equity Regulations, 2014, it prevents levelling down of pay in instances of demotions and in transfer of contracts (section 197 of the LRA). There is a requirement in terms of the Ontario Pay Equity Act, that employers must establish and maintain pay equity in their establishment in consultation with the bargaining agent (trade unions); and after the agreement, post a Pay Equity Plan in its workplace. In terms of South African legislation, the EEA does not have a requirement for a Pay Equity Plan, however, designated employers (those required to comply with Chapter III of the EEA) are required in terms of sections 19(1) and 20 of the EEA to conduct a review of their workplace policies, practices and procedures, inclusive of remuneration and benefits; and develop and implement affirmative-action measures to address any unfair discrimination practices by including these measures in their Employment Equity Plans. Furthermore, in terms of section 27 of the EEA, designated employers are then required to submit their annual Income Differential Statements to the Employment Conditions Commission (ECC) on the remuneration and benefits received in each occupational level of that employer’s workforce. In relation to dealing with pay-equity disputes, the Ontario Pay Equity Act, establishes a Pay Equity Commission, which consists of a Pay Equity Office, inclusive of Review Officers and the Hearings Tribunal that are mandated to specifically enforce the equal-pay-for-work-of-equal-value principle. Contrary, in South Africa, the legislation does not cater for the establishment of a Pay Equity Commission with exclusive mandate to deal with pay-equity cases. In this regard, the various courts and the CCMA which are mandated to deal with equal-pay disputes are also mandated to deal with other labour disputes emanating from other labour legislation, e.g. the LRA, BCEA, EEA, UIA, OHSA, COIDA, etc. The Review Officers in the Pay Equity Office in Ontario are mandated to monitor the implementation and maintenance of the Pay Equity Plans as per section 34 of the Pay Equity Act in Ontario. In South Africa, the EEA makes provision for DG Review process in terms of section 43, where the DG of Labour can subject any organization for a review to assess its compliance with the requirements of the EEA as whole, and not specifically to assess the implementation of the principle of equal pay for work of equal value. Notably, assessment of income differentials to promote equal pay may form part of the DG review process. In light of the above best practices / lessons learned, the following recommendations are made to inform the improvement plans of the implementation of the principle of equal pay for work of equal value in the South African labour market: Conducting of continuous advocacy campaigns to raise awareness and educate all stakeholders, i.e. employers, employees and trade unions on the principle of equal pay for work of equal value. Development of further policy guidelines in relation to equal pay consultations within the workplace between the employer and the employees, including where applicable registered trade unions. A policy directive on the “equal-pay consultation” will promote not only transparency around pay and benefit structures, but will encourage proactive measures from employers to develop pay/remuneration policies, including establishing remuneration committees; conducting job evaluations; implementing job-grading systems and performance-evaluation systems to promote the implementation of the principle of equal pay for work of equal value. 2 SS 115(4) and 158(1)(j) of 66 of 1995. Minimum wage-setting bodies should have the duty to apply the principle of equal pay for work of equal value in the setting of minimum wages. Collective bargaining structures such as bargaining councils should have a duty to apply and enforce the principle of equal pay for work of equal value in the wage-negotiation process and conclusion of collective agreements. Given the importance of collective bargaining in wage-setting in South Africa, there should be a duty on the social partners to include the principle of equal pay for work of equal value in all collective agreements. Industry-wide comparisons should be utilized, particularly in sectors in which collective bargaining operates at a sectoral level. Alternatively, the “Proxy” method as developed in Ontario, should be considered. Proportionate pay, as developed in Ontario, should be considered in cases where there is no comparator doing work of equal value, employed by the same employer. Possible legislative amendments to section 27 of the EEA to include a new provision, requiring employers to develop and implement a Pay Equity Plan outlining how they intend complying with the principle of equal pay for work of equal value. Then an annual progress report must be submitted to the Director General of Labour on how the Pay Equity Plan has been implemented instead of the current submission of an Income Differential Statement to the ECC. Finally, compliance with the principle of equal pay for work of equal value is required as a condition for accessing State Contracts under section 53 of the EEA when this section is promulgated in the near future. It can be deduced from the review process that the principle of equal pay for work of equal is a complex and specialized area. However, it was also clear that in both South Africa and Canada, the issue of equal pay is seen, not only as a workplace issue, but as an important Constitutional fundamental human-right imperative to the achievement of equality in a society as a whole.
- Full Text:
- Date Issued: 2017
A content analysis on the use of Facebook to engage with selected Gauteng provincial government stakeholders
- Authors: Sibuyi, Tendani Dolly
- Date: 2017
- Subjects: Content analysis (Communication) Online social networks.
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/12122 , vital:27034
- Description: Using qualitative content analysis, this research study explored the Gauteng Provincial Government (GPG) social media use, with specific reference to Facebook, as a communication tool to engage with stakeholders. The study looked at how Facebook is used to promote two-way communication between the government and citizens, based on the principles of the Excellence Theory, which advocates for communication models developed by Grunt and Hunt (1984). The diagonal principles by Kent and Taylor (1998) used as a strategic framework to facilitate relationship building with the public and the organisations, were also explored. The results indicated that the majority of the departments are active on Facebook, however not at a satisfactory level. The majority of the departments failed to use all the six dialogic principles to leverage two-way communication, in particular creation of the dialogue loop which facilitates the building of ongoing relationships and feedback. Some of the departments have not fully taken the opportunity to increase the engagement and dialogue through posting photos on Facebook walls. The numbers of videos posted were extremely low. The majority of the departments utilised the social media platform, Facebook, as a one-way communication, such as publishing of media statements, announcements, media conferences and interviews among others. Most of the departments use Facebook for information dissemination especially on events and campaigns. The poor use of Facebook can be attributed to the challenges such as a lack of resources, especially a budget, lack of skills on effective use of social media, the continuous use of one-way communication by the government and a lack of budget among others. The findings correlate to the previous studies that found a lack of proper engagement, dialogue and interactivity on government’s Facebook pages.
- Full Text:
- Date Issued: 2017
- Authors: Sibuyi, Tendani Dolly
- Date: 2017
- Subjects: Content analysis (Communication) Online social networks.
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/12122 , vital:27034
- Description: Using qualitative content analysis, this research study explored the Gauteng Provincial Government (GPG) social media use, with specific reference to Facebook, as a communication tool to engage with stakeholders. The study looked at how Facebook is used to promote two-way communication between the government and citizens, based on the principles of the Excellence Theory, which advocates for communication models developed by Grunt and Hunt (1984). The diagonal principles by Kent and Taylor (1998) used as a strategic framework to facilitate relationship building with the public and the organisations, were also explored. The results indicated that the majority of the departments are active on Facebook, however not at a satisfactory level. The majority of the departments failed to use all the six dialogic principles to leverage two-way communication, in particular creation of the dialogue loop which facilitates the building of ongoing relationships and feedback. Some of the departments have not fully taken the opportunity to increase the engagement and dialogue through posting photos on Facebook walls. The numbers of videos posted were extremely low. The majority of the departments utilised the social media platform, Facebook, as a one-way communication, such as publishing of media statements, announcements, media conferences and interviews among others. Most of the departments use Facebook for information dissemination especially on events and campaigns. The poor use of Facebook can be attributed to the challenges such as a lack of resources, especially a budget, lack of skills on effective use of social media, the continuous use of one-way communication by the government and a lack of budget among others. The findings correlate to the previous studies that found a lack of proper engagement, dialogue and interactivity on government’s Facebook pages.
- Full Text:
- Date Issued: 2017
A critical analysis of the functionality of School Governing Bodies (SGBS) in selected rural and urban schools in East London district: Eastern Cape Province
- Authors: Tetani, Nkosinathi Steven
- Date: 2017
- Subjects: School boards -- South Africa -- East London Education -- Parent participation -- South Africa -- East London
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/20834 , vital:29405
- Description: The purpose of this study is to critically analyse the functionality of School Governing Bodies (SGBs) in selected rural and township public schools in the East London Education district in the Province of the Eastern Cape. The study will examine the challenges that limit SGBs in discharging their responsibilities and functions as envisaged in sections 20 and 21 of the South African Schools Act, 1996 ( Act 84 of 1996). Particular attention will be paid to factors that limit SGBs in financial management, procurement, fund raising, policy understanding or lack thereof in regard to school finances, finance policy development and implementation and recommendation to the Head of Department the employment of teaching and nonteaching staff of the school. The central question is whether or not SGBs are able to understand legislative framework that empowers them to discharge their roles, functions and responsibilities in school governance. The study will examine whether or not SGBs are empowered adequately to understand, and therefore implement, for example, the Public Finance Management Act, 1999(Act 1 of 1999) as amended which determines how public finances must be managed. A qualitative study will be conducted by selecting and sampling one rural primary school and one high school, one township primary school and one high school. Sampling will be drawn according to the functional areas and membership of SGB of an ordinary public school as envisaged in section 23 (2) (a) to (d) of the South African Schools Act, 1996. Questionnaires will be developed for data collection from the focus group as data sources. Each SGB from each school will be interviewed separately so that the researcher is able to handle a small sample at a time and to get as much data as possible. It is generally assumed that the levels of literacy in rural areas and townships is at low levels, thus, affecting the SGB in understanding policy and legislative framework that empowers SGBs to function as required by law. The study will therefore examine these assumptions and recommend how the Functionality of the SGBs can be improved. Policy adjustments and amendments will also be suggested.
- Full Text:
- Date Issued: 2017
- Authors: Tetani, Nkosinathi Steven
- Date: 2017
- Subjects: School boards -- South Africa -- East London Education -- Parent participation -- South Africa -- East London
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/20834 , vital:29405
- Description: The purpose of this study is to critically analyse the functionality of School Governing Bodies (SGBs) in selected rural and township public schools in the East London Education district in the Province of the Eastern Cape. The study will examine the challenges that limit SGBs in discharging their responsibilities and functions as envisaged in sections 20 and 21 of the South African Schools Act, 1996 ( Act 84 of 1996). Particular attention will be paid to factors that limit SGBs in financial management, procurement, fund raising, policy understanding or lack thereof in regard to school finances, finance policy development and implementation and recommendation to the Head of Department the employment of teaching and nonteaching staff of the school. The central question is whether or not SGBs are able to understand legislative framework that empowers them to discharge their roles, functions and responsibilities in school governance. The study will examine whether or not SGBs are empowered adequately to understand, and therefore implement, for example, the Public Finance Management Act, 1999(Act 1 of 1999) as amended which determines how public finances must be managed. A qualitative study will be conducted by selecting and sampling one rural primary school and one high school, one township primary school and one high school. Sampling will be drawn according to the functional areas and membership of SGB of an ordinary public school as envisaged in section 23 (2) (a) to (d) of the South African Schools Act, 1996. Questionnaires will be developed for data collection from the focus group as data sources. Each SGB from each school will be interviewed separately so that the researcher is able to handle a small sample at a time and to get as much data as possible. It is generally assumed that the levels of literacy in rural areas and townships is at low levels, thus, affecting the SGB in understanding policy and legislative framework that empowers SGBs to function as required by law. The study will therefore examine these assumptions and recommend how the Functionality of the SGBs can be improved. Policy adjustments and amendments will also be suggested.
- Full Text:
- Date Issued: 2017
A critical analysis of the income tax implications of loan account funding in the small and medium-sized enterprises (SMEs) environment
- Authors: Van Zyl, Gideon Pieter
- Date: 2017
- Subjects: Income tax -- South Africa Small business -- Taxation -- South Africa , Debt -- Management Small business -- Finance -- Management
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/21230 , vital:29459
- Description: The global economy is still recovering from the effects of the sub-prime crisis. The economic downturn has created international tax policies that seem to encourage debt funding. Some commentators are of the view that debt and equity should have a uniform tax treatment. South Africa has not escaped the aftermath of the economic meltdown and had three credit downgrades since the second half of 2009. The first objective of this treatise was to determine whether loan funding still has a role to play in a SME environment. This was considered in the context of interest-free or low-interest rate loans advanced by companies to shareholders or other connected persons and interest-bearing loans due by companies that in substance clearly have equity features. The primary enquiry pertaining to debit loans is whether the debt arose by virtue of any share held in the company. It is submitted that a causal connection is required between any share in that company and the advance made. Where a company parts with funds for no quid pro quo a deemed dividend in specie is triggered. Conversely, where a loan was made on commercial grounds the company will not be in breach, even if the loan is interest-free. A loan that lacks a reasonable redemption period is more akin to equity and to this extent a deemed dividend will be triggered where a loan owing by a company to a shareholder or other connected person is not redeemable within 30 years. There is ambiguity with regards to the inception of the 30-year period for pre-existing loan agreements. Taking the contra fiscum rule into account, it is submitted that the 30-year period should only commence from the effective date due to the impracticalities involved and because the concept of an ‘instrument’ did not previously exist. It is submitted that shareholder and other connected person loans are not by default equity, to the extent that the transaction is on commercial grounds and in substance a loan. It is further submitted that loan funding still has a role to play in a SME environment and that South Africa has no need for uniform tax rules pertaining to debt and equity, due to the anti-avoidance provisions highlighted above. The poor state of the local economy prompted Treasury to introduce new debt relief rules to assist distressed debtors. The second objective of this treatise was to analyse whether the new rules will provide tangible relief to distressed debtors as this was one of the short comings of the previous system. It is submitted that the new ordering rules delay the incurrence of an immediate tax as trading stock held and not disposed of, the base cost of an asset or the balance of an assessed capital loss is first reduced compared to the old rules where it instantly triggered a recoupment or a deemed disposal for CGT purposes. Tangible relief is provided to distressed debtors as a tax debt reduced has no normal tax consequences. This provides an opportunity for companies under business rescue because SARS rank on par with concurrent creditors. As a result, the tax debt reduced is likely to be higher under business rescue than liquidation.
- Full Text:
- Date Issued: 2017
- Authors: Van Zyl, Gideon Pieter
- Date: 2017
- Subjects: Income tax -- South Africa Small business -- Taxation -- South Africa , Debt -- Management Small business -- Finance -- Management
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/21230 , vital:29459
- Description: The global economy is still recovering from the effects of the sub-prime crisis. The economic downturn has created international tax policies that seem to encourage debt funding. Some commentators are of the view that debt and equity should have a uniform tax treatment. South Africa has not escaped the aftermath of the economic meltdown and had three credit downgrades since the second half of 2009. The first objective of this treatise was to determine whether loan funding still has a role to play in a SME environment. This was considered in the context of interest-free or low-interest rate loans advanced by companies to shareholders or other connected persons and interest-bearing loans due by companies that in substance clearly have equity features. The primary enquiry pertaining to debit loans is whether the debt arose by virtue of any share held in the company. It is submitted that a causal connection is required between any share in that company and the advance made. Where a company parts with funds for no quid pro quo a deemed dividend in specie is triggered. Conversely, where a loan was made on commercial grounds the company will not be in breach, even if the loan is interest-free. A loan that lacks a reasonable redemption period is more akin to equity and to this extent a deemed dividend will be triggered where a loan owing by a company to a shareholder or other connected person is not redeemable within 30 years. There is ambiguity with regards to the inception of the 30-year period for pre-existing loan agreements. Taking the contra fiscum rule into account, it is submitted that the 30-year period should only commence from the effective date due to the impracticalities involved and because the concept of an ‘instrument’ did not previously exist. It is submitted that shareholder and other connected person loans are not by default equity, to the extent that the transaction is on commercial grounds and in substance a loan. It is further submitted that loan funding still has a role to play in a SME environment and that South Africa has no need for uniform tax rules pertaining to debt and equity, due to the anti-avoidance provisions highlighted above. The poor state of the local economy prompted Treasury to introduce new debt relief rules to assist distressed debtors. The second objective of this treatise was to analyse whether the new rules will provide tangible relief to distressed debtors as this was one of the short comings of the previous system. It is submitted that the new ordering rules delay the incurrence of an immediate tax as trading stock held and not disposed of, the base cost of an asset or the balance of an assessed capital loss is first reduced compared to the old rules where it instantly triggered a recoupment or a deemed disposal for CGT purposes. Tangible relief is provided to distressed debtors as a tax debt reduced has no normal tax consequences. This provides an opportunity for companies under business rescue because SARS rank on par with concurrent creditors. As a result, the tax debt reduced is likely to be higher under business rescue than liquidation.
- Full Text:
- Date Issued: 2017
A critical review of the low-cost housing policy in South Africa: a multi case study
- Authors: Mkuzo, Tim Zamuxolo
- Date: 2017
- Subjects: Public housing -- South Africa Housing policy -- South Africa
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10948/18972 , vital:28761
- Description: Housing is a complex subject and has stimulated thought processes of scholars globally for a long time. Throughout the world, governments are flooded by a myriad of housing challenges associated with the provision of housing. Policy has been used as a communicator of governments’ visions and strategies on housing provision. The apartheid legacies have left the country’s housing terrain totally disfigured. To correct this travesty of justice, the government has resorted to policy and legislative framework. In 1994, the Housing White Paper on housing was introduced as a guiding vehicle of the state’s aspirations in its quest to address spatial inequalities and provide housing to millions who had never had a place they could call home. However, the inability of the programme, to mitigate a successful provision of sustainable housing, motivated the government to rethink its strategy. Thus, a new approach to housing called, “Breaking New Ground” (BNG, 2004) was launched. Contrary to the old housing approach that focussed on mass delivery, BNG would regard quality and spatial reconfiguration and social-cohesion as vital to the realization of sustainable human settlements. Few years after its introduction, the new housing approach had its own share of challenges. The main aim of this investigation was to critically review the state of low-cost housing programme by establishing whether the 2004 policy revision of the national housing programme has had any significant effect on the low-cost housing programme in the country by assessing some of the recent projects initiated under the ambit of the BNG. Through a multi-case study, the researcher has qualitatively investigated the research question. A multi-data gathering approach, consisting of both qualitative and quantitative data-collection instruments such as open-ended interviews, questionnaires and observations, helped the researcher to answer the questions posed by the study. From the investigation, a blend of successes and failures has been noted. It is undeniable that the low-cost housing programme is still inundated with challenges right under the domain of BNG. It is also irrefutable that many positives on the current and recent low-cost housing projects initiated under BNG can be seen.
- Full Text:
- Date Issued: 2017
- Authors: Mkuzo, Tim Zamuxolo
- Date: 2017
- Subjects: Public housing -- South Africa Housing policy -- South Africa
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10948/18972 , vital:28761
- Description: Housing is a complex subject and has stimulated thought processes of scholars globally for a long time. Throughout the world, governments are flooded by a myriad of housing challenges associated with the provision of housing. Policy has been used as a communicator of governments’ visions and strategies on housing provision. The apartheid legacies have left the country’s housing terrain totally disfigured. To correct this travesty of justice, the government has resorted to policy and legislative framework. In 1994, the Housing White Paper on housing was introduced as a guiding vehicle of the state’s aspirations in its quest to address spatial inequalities and provide housing to millions who had never had a place they could call home. However, the inability of the programme, to mitigate a successful provision of sustainable housing, motivated the government to rethink its strategy. Thus, a new approach to housing called, “Breaking New Ground” (BNG, 2004) was launched. Contrary to the old housing approach that focussed on mass delivery, BNG would regard quality and spatial reconfiguration and social-cohesion as vital to the realization of sustainable human settlements. Few years after its introduction, the new housing approach had its own share of challenges. The main aim of this investigation was to critically review the state of low-cost housing programme by establishing whether the 2004 policy revision of the national housing programme has had any significant effect on the low-cost housing programme in the country by assessing some of the recent projects initiated under the ambit of the BNG. Through a multi-case study, the researcher has qualitatively investigated the research question. A multi-data gathering approach, consisting of both qualitative and quantitative data-collection instruments such as open-ended interviews, questionnaires and observations, helped the researcher to answer the questions posed by the study. From the investigation, a blend of successes and failures has been noted. It is undeniable that the low-cost housing programme is still inundated with challenges right under the domain of BNG. It is also irrefutable that many positives on the current and recent low-cost housing projects initiated under BNG can be seen.
- Full Text:
- Date Issued: 2017
A customer retention framework for the port of Ngqura container commodity
- Authors: Myoli, Chuma
- Date: 2017
- Subjects: Customer loyalty -- South Africa -- Port Elizabeth , Customer relations -- South Africa -- Port Elizabeth Harbors -- Economic aspects -- South Africa -- Port Elizabeth Shipping -- South Africa -- Port Elizabeth -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/14179 , vital:27440
- Description: The maritime sector plays an important role in economies across the globe. Ports in particular are the backbone of the economy of countries endowed with shorelines as they facilitate foreign trade through the importation and exportation of goods to and from their domestic markets. South Africa’s latest addition to its complimentary ports system, the Port of Ngqura, is positioned as a container transshipment hub and a gateway port to Africa with its world-class infrastructure and deep-water container berths at 18 metres, the deepest on the African continent. Ports, whose main mandate is the container commodity, struggle to retain customers as the container industry is a fickle one. As a result, the retention of transshipment container cargo customers remain a challenge for ports. In recent years, ports have to compete more aggressively for their participation in major logistics networks and these days, the ports of the same region are increasingly competing with each other. There are clusters of ports with the same type of supply located within a region competing with other clusters of ports in other regions. The main objective of this study was to propose a customer retention framework for the Port of Ngqura to be used as part of the marketing strategy to possibly retain customers, grow market share and to increase profits. The study focused on the effect of components such as value proposition, customer service quality, customer satisfaction, customer relationship management and customer loyalty on customer retention. After the exercise of testing statistical reliability, the researcher established that the measuring instrument for the component of value proposition was deemed unreliable and therefore, does not necessarily lead to customer retention for the Port of Ngqura. Nunnally (1978) recommends that instruments used in basic research have reliability of 0.70 or higher. The Cronbach Alpha score for the value proposition measuring scale was 0.41, which is below the recommended 0.70. The measuring instruments of the remaining four components of customer service quality, customer satisfaction, customer relationship management and customer loyalty as influencers of customer retention proved to be reliable due to the Cronbach Alpha score being above the recommended 0.70 for all four measuring instruments. In conclusion, this study showed the importance of customer retention and more importantly, how the mentioned reliable four components affect customer retention at the Port of Ngqura. Recommendations were presented by the author on how to integrate the components of customer retention into a retention framework that can contribute to the profitability of the port. The findings of this study led to the recommendation of the need for the Port of Ngqura to firstly, incorporate customer retention into overall marketing strategy and to thus be aggressive as customer relationship building is crucial in retaining customers and growing market share in today’s competitive port environment. Secondly, the port needs to segment its target customers, it is recommended that the target market be well defined, understood and segmented based on industry (shipping line, clearing and forwarding agency, fruit, automotive or wool) and amount of volumes and revenue brought to the Port of Ngqura. Thirdly, leadership involvement as at the strategic level of Transnet Group and Transnet National Ports Authority, executive leaders need to be involved in the implementation of customer retention for marketing of the port as they are the ones that have a high delegation of authority when it comes to decision making. It is also recommended that the measurement of success be clearly defined and linked to the objectives for the implementation of customer retention. The marketers and the Port of Ngqura, using customer relationship strategies, should devise ways of measuring loyalty to the port and the brand, the reputation of the port, service quality and customer satisfaction. Employee training is the most critical recommendation as they must be well trained and equipped to execute their duties, they must be knowledgeable about the maritime industry as well as the business of their customers, fully understand their customers’ needs and have customer empathy. Ports can also improve service quality by focusing on port and terminal efficiency by conducting benchmark studies with high ranked ports like the Port of Singapore as they are known for high levels of efficiency in the market. By improving service quality, the port will improve customer satisfaction and achieve customer loyalty and ultimately, retention.
- Full Text:
- Date Issued: 2017
- Authors: Myoli, Chuma
- Date: 2017
- Subjects: Customer loyalty -- South Africa -- Port Elizabeth , Customer relations -- South Africa -- Port Elizabeth Harbors -- Economic aspects -- South Africa -- Port Elizabeth Shipping -- South Africa -- Port Elizabeth -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/14179 , vital:27440
- Description: The maritime sector plays an important role in economies across the globe. Ports in particular are the backbone of the economy of countries endowed with shorelines as they facilitate foreign trade through the importation and exportation of goods to and from their domestic markets. South Africa’s latest addition to its complimentary ports system, the Port of Ngqura, is positioned as a container transshipment hub and a gateway port to Africa with its world-class infrastructure and deep-water container berths at 18 metres, the deepest on the African continent. Ports, whose main mandate is the container commodity, struggle to retain customers as the container industry is a fickle one. As a result, the retention of transshipment container cargo customers remain a challenge for ports. In recent years, ports have to compete more aggressively for their participation in major logistics networks and these days, the ports of the same region are increasingly competing with each other. There are clusters of ports with the same type of supply located within a region competing with other clusters of ports in other regions. The main objective of this study was to propose a customer retention framework for the Port of Ngqura to be used as part of the marketing strategy to possibly retain customers, grow market share and to increase profits. The study focused on the effect of components such as value proposition, customer service quality, customer satisfaction, customer relationship management and customer loyalty on customer retention. After the exercise of testing statistical reliability, the researcher established that the measuring instrument for the component of value proposition was deemed unreliable and therefore, does not necessarily lead to customer retention for the Port of Ngqura. Nunnally (1978) recommends that instruments used in basic research have reliability of 0.70 or higher. The Cronbach Alpha score for the value proposition measuring scale was 0.41, which is below the recommended 0.70. The measuring instruments of the remaining four components of customer service quality, customer satisfaction, customer relationship management and customer loyalty as influencers of customer retention proved to be reliable due to the Cronbach Alpha score being above the recommended 0.70 for all four measuring instruments. In conclusion, this study showed the importance of customer retention and more importantly, how the mentioned reliable four components affect customer retention at the Port of Ngqura. Recommendations were presented by the author on how to integrate the components of customer retention into a retention framework that can contribute to the profitability of the port. The findings of this study led to the recommendation of the need for the Port of Ngqura to firstly, incorporate customer retention into overall marketing strategy and to thus be aggressive as customer relationship building is crucial in retaining customers and growing market share in today’s competitive port environment. Secondly, the port needs to segment its target customers, it is recommended that the target market be well defined, understood and segmented based on industry (shipping line, clearing and forwarding agency, fruit, automotive or wool) and amount of volumes and revenue brought to the Port of Ngqura. Thirdly, leadership involvement as at the strategic level of Transnet Group and Transnet National Ports Authority, executive leaders need to be involved in the implementation of customer retention for marketing of the port as they are the ones that have a high delegation of authority when it comes to decision making. It is also recommended that the measurement of success be clearly defined and linked to the objectives for the implementation of customer retention. The marketers and the Port of Ngqura, using customer relationship strategies, should devise ways of measuring loyalty to the port and the brand, the reputation of the port, service quality and customer satisfaction. Employee training is the most critical recommendation as they must be well trained and equipped to execute their duties, they must be knowledgeable about the maritime industry as well as the business of their customers, fully understand their customers’ needs and have customer empathy. Ports can also improve service quality by focusing on port and terminal efficiency by conducting benchmark studies with high ranked ports like the Port of Singapore as they are known for high levels of efficiency in the market. By improving service quality, the port will improve customer satisfaction and achieve customer loyalty and ultimately, retention.
- Full Text:
- Date Issued: 2017
A fibre utilisation comparison of two harvesting systems in eucalyptus grandis in the Kwa-Zulu natal forestry region of South Africa
- Nxumalo, Sikhumbuzo Khethukuthula, McEwan, Andrew
- Authors: Nxumalo, Sikhumbuzo Khethukuthula , McEwan, Andrew
- Date: 2017
- Subjects: Eucalyptus grandis -- South Africa -- KwaZulu-Natal Harvesting -- South Africa -- KwaZulu-Natal
- Language: English
- Type: Thesis , Masters , Degree
- Identifier: http://hdl.handle.net/10948/20592 , vital:29331
- Description: Global timber demand is increasing as the level of technology continues to improve in many parts of the world. There needs to be more focus on renewable energy resources which will have a reduced negative impact on the environment. There is limited land area for timber plantations and this necessitates effective use of land from both an environmental and a commercial point of view. This research aimed at quantifying and comparing the fibre utilisation of two harvesting systems operating in Eucalyptus grandis pulpwood plantations. This was done using a general linear model, whereby the fibre loss areas were identified and used as the dependent variables, whilst diameter at breast height (DBH), site and harvesting systems were used as the independent variables. The research also aimed at determining the amount of fibre each system could recover, where fibre is lost or gained in each harvesting system and also whether one of the harvesting systems is able to recover more fibre than the other. The research investigated two harvesting systems in Eucalyptus grandis pulpwood plantations. These systems consisted of the full tree chain flail delimber debarker and chipper (FT CFDD&C) system and the cut-to-length (CTL) motor-manual system. These systems operated close to one another to ensure that the research was carried out on comparable paired plots. Two sites were identified to carry out research after a pilot study was done to test the feasibility. Using the FT CFDD&C system, trees were felled by means of a feller buncher. A grapple skidder was used for extraction to the landing, a chain flail delimber debarker (CFDD) for debarking and debranching and a roadside chipper for converting the boles into chips. The second CTL motor-manual system was modified into a tree length system to suit the conditions of the study due to infield chipping requiring longer lengths. Therefore, trees were felled with a chainsaw and debranched and topped infield before tree lengths were extracted to the landing site with the grapple skidder. The CFDD was used for debarking and the chipper converted boles into chips.
- Full Text:
- Date Issued: 2017
- Authors: Nxumalo, Sikhumbuzo Khethukuthula , McEwan, Andrew
- Date: 2017
- Subjects: Eucalyptus grandis -- South Africa -- KwaZulu-Natal Harvesting -- South Africa -- KwaZulu-Natal
- Language: English
- Type: Thesis , Masters , Degree
- Identifier: http://hdl.handle.net/10948/20592 , vital:29331
- Description: Global timber demand is increasing as the level of technology continues to improve in many parts of the world. There needs to be more focus on renewable energy resources which will have a reduced negative impact on the environment. There is limited land area for timber plantations and this necessitates effective use of land from both an environmental and a commercial point of view. This research aimed at quantifying and comparing the fibre utilisation of two harvesting systems operating in Eucalyptus grandis pulpwood plantations. This was done using a general linear model, whereby the fibre loss areas were identified and used as the dependent variables, whilst diameter at breast height (DBH), site and harvesting systems were used as the independent variables. The research also aimed at determining the amount of fibre each system could recover, where fibre is lost or gained in each harvesting system and also whether one of the harvesting systems is able to recover more fibre than the other. The research investigated two harvesting systems in Eucalyptus grandis pulpwood plantations. These systems consisted of the full tree chain flail delimber debarker and chipper (FT CFDD&C) system and the cut-to-length (CTL) motor-manual system. These systems operated close to one another to ensure that the research was carried out on comparable paired plots. Two sites were identified to carry out research after a pilot study was done to test the feasibility. Using the FT CFDD&C system, trees were felled by means of a feller buncher. A grapple skidder was used for extraction to the landing, a chain flail delimber debarker (CFDD) for debarking and debranching and a roadside chipper for converting the boles into chips. The second CTL motor-manual system was modified into a tree length system to suit the conditions of the study due to infield chipping requiring longer lengths. Therefore, trees were felled with a chainsaw and debranched and topped infield before tree lengths were extracted to the landing site with the grapple skidder. The CFDD was used for debarking and the chipper converted boles into chips.
- Full Text:
- Date Issued: 2017
A framework for implementing bring your own device in higher education institutions in South Africa
- Authors: De Kock, Ryan
- Date: 2017
- Subjects: Educational technology -- South Africa , Universities and colleges -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/7191 , vital:21300
- Description: Although the concept of Bring Your Own Device (BYOD) was only first introduced in 2009, organisations and higher education institutions have shown an increasing interest in and tolerance for employees and students using their own mobile devices for work and academic purposes, to such an extent that it is predicted that BYOD will become the leading practice for all educational environments by the year 2017. Although mobile device usage is increasing in higher education institutions, it has been found that currently no generally recognised framework exists to aid South African higher education institutions with the implementation of BYOD. The problem is further worsened as research suggests that the number of new mobile vulnerabilities reported each year has increased. The primary objective of this study is to develop a framework for implementing BYOD in higher education institutions in South Africa. This primary objective is divided into several secondary objectives, which collectively aim to address the proposed problem. Therefore, the secondary objectives are to understand BYOD in organisations and the challenges it brings; to determine how BYOD challenges differ in higher education institutions; to determine the key components for implementing BYOD in higher education institutions; to determine the extent to which the BYOD key components relate to a higher education institution in South Africa; and to validate the proposed BYOD framework, verifying its quality, efficacy and utility. At first, a comprehensive literature study is used to determine and understand the benefits, challenges and key components for the implementation of BYOD in both organisations and higher education institutions. Thereafter, a case study is used to determine the extent to which the components, identified in the literature study, relate to an educational institution in South Africa. The findings from the case study, in combination with the key components, are then triangulated and a preliminary framework for implementing BYOD in higher education institutions in South Africa is argued. Furthermore, elite interviews are used to determine the quality, efficacy and utility of the proposed BYOD framework. To address the proposed problem, this research proposes a stepby- step holistic framework to aid South African higher education institutions with the implementation of BYOD. This framework adds a significant contribution to the work on this topic, as it provides a foundation upon which further such research can build. It is believed that such a framework would be useful for higher education institutions in South Africa and would result in the improved implementation of BYOD.
- Full Text:
- Date Issued: 2017
- Authors: De Kock, Ryan
- Date: 2017
- Subjects: Educational technology -- South Africa , Universities and colleges -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/7191 , vital:21300
- Description: Although the concept of Bring Your Own Device (BYOD) was only first introduced in 2009, organisations and higher education institutions have shown an increasing interest in and tolerance for employees and students using their own mobile devices for work and academic purposes, to such an extent that it is predicted that BYOD will become the leading practice for all educational environments by the year 2017. Although mobile device usage is increasing in higher education institutions, it has been found that currently no generally recognised framework exists to aid South African higher education institutions with the implementation of BYOD. The problem is further worsened as research suggests that the number of new mobile vulnerabilities reported each year has increased. The primary objective of this study is to develop a framework for implementing BYOD in higher education institutions in South Africa. This primary objective is divided into several secondary objectives, which collectively aim to address the proposed problem. Therefore, the secondary objectives are to understand BYOD in organisations and the challenges it brings; to determine how BYOD challenges differ in higher education institutions; to determine the key components for implementing BYOD in higher education institutions; to determine the extent to which the BYOD key components relate to a higher education institution in South Africa; and to validate the proposed BYOD framework, verifying its quality, efficacy and utility. At first, a comprehensive literature study is used to determine and understand the benefits, challenges and key components for the implementation of BYOD in both organisations and higher education institutions. Thereafter, a case study is used to determine the extent to which the components, identified in the literature study, relate to an educational institution in South Africa. The findings from the case study, in combination with the key components, are then triangulated and a preliminary framework for implementing BYOD in higher education institutions in South Africa is argued. Furthermore, elite interviews are used to determine the quality, efficacy and utility of the proposed BYOD framework. To address the proposed problem, this research proposes a stepby- step holistic framework to aid South African higher education institutions with the implementation of BYOD. This framework adds a significant contribution to the work on this topic, as it provides a foundation upon which further such research can build. It is believed that such a framework would be useful for higher education institutions in South Africa and would result in the improved implementation of BYOD.
- Full Text:
- Date Issued: 2017
A framework for information security management in local government
- Authors: De Lange, Joshua
- Date: 2017
- Subjects: Computer security -- Management , Data protection
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/7588 , vital:21932
- Description: Information has become so pervasive within enterprises and everyday life, that it is almost indispensable. This is clear as information has become core to the business operations of any enterprise. Information and communication technology (ICT) systems are heavily relied upon to store, process and transmit this valuable commodity. Due to its immense value, information and related ICT resources have to be adequately protected. This protection of information is commonly referred to as information security.
- Full Text:
- Date Issued: 2017
- Authors: De Lange, Joshua
- Date: 2017
- Subjects: Computer security -- Management , Data protection
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/7588 , vital:21932
- Description: Information has become so pervasive within enterprises and everyday life, that it is almost indispensable. This is clear as information has become core to the business operations of any enterprise. Information and communication technology (ICT) systems are heavily relied upon to store, process and transmit this valuable commodity. Due to its immense value, information and related ICT resources have to be adequately protected. This protection of information is commonly referred to as information security.
- Full Text:
- Date Issued: 2017
A framework for m-voting implementation in South Africa
- Authors: Mpekoa, Noluntu
- Date: 2017
- Subjects: Electronic voting -- South Africa Voting -- Technological innovations , Voting-machines -- South Africa -- Reliability Elections -- South Africa
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10948/19662 , vital:28927
- Description: Voting enables certain formal decisions to be made through the participation of a given population; and it is the vital part of a democratic process. The method of voting used in South Africa (SA) today is derived from the Australian ballot system. This paper-based voting system, however, is slow, convoluted and inaccurate because of human errors; it is costly and largely inefficient. In the early 1900s, election officials overwhelmingly decided to use electronic voting (E-voting) systems to solve some of the problematic issues of paper-based voting systems. Mobile voting (M-voting) is a subset of E-voting; and it allows citizens to use their mobile phones to cast their votes. Very few countries have endeavoured to implement M-voting, in order to improve mobility and simplify the election procedures. Despite several M-voting initiatives reported worldwide; insufficient attention has been devoted to understanding the factors that influence the success or failure of M-voting implementation. It is also important to note that the implementation of M-voting may be very difficult; if the different modalities that aid successful M-voting implementation are not in place. This study seeks to develop a framework that has the potential to enable the successful implementation of M-voting in SA. The proposed framework is an IT artefact that endeavors to improve human experiences for voting. This study followed a Design-Science approach; and it made use of a case study to collect the data via a literature review, observations, questionnaires, focus groups and expert reviews. The study revealed that there is no institutional, legal and regulatory framework for the proliferation of M-voting in SA. Successful M-voting implementation depends on a compendium of factors, which may be unique in the local context where it is implemented. The framework that resulted from the above was assessed for validity and applicability; after which a modified framework was presented. The research concludes with specific implementation guidelines, as well as areas for future research.
- Full Text:
- Date Issued: 2017
- Authors: Mpekoa, Noluntu
- Date: 2017
- Subjects: Electronic voting -- South Africa Voting -- Technological innovations , Voting-machines -- South Africa -- Reliability Elections -- South Africa
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10948/19662 , vital:28927
- Description: Voting enables certain formal decisions to be made through the participation of a given population; and it is the vital part of a democratic process. The method of voting used in South Africa (SA) today is derived from the Australian ballot system. This paper-based voting system, however, is slow, convoluted and inaccurate because of human errors; it is costly and largely inefficient. In the early 1900s, election officials overwhelmingly decided to use electronic voting (E-voting) systems to solve some of the problematic issues of paper-based voting systems. Mobile voting (M-voting) is a subset of E-voting; and it allows citizens to use their mobile phones to cast their votes. Very few countries have endeavoured to implement M-voting, in order to improve mobility and simplify the election procedures. Despite several M-voting initiatives reported worldwide; insufficient attention has been devoted to understanding the factors that influence the success or failure of M-voting implementation. It is also important to note that the implementation of M-voting may be very difficult; if the different modalities that aid successful M-voting implementation are not in place. This study seeks to develop a framework that has the potential to enable the successful implementation of M-voting in SA. The proposed framework is an IT artefact that endeavors to improve human experiences for voting. This study followed a Design-Science approach; and it made use of a case study to collect the data via a literature review, observations, questionnaires, focus groups and expert reviews. The study revealed that there is no institutional, legal and regulatory framework for the proliferation of M-voting in SA. Successful M-voting implementation depends on a compendium of factors, which may be unique in the local context where it is implemented. The framework that resulted from the above was assessed for validity and applicability; after which a modified framework was presented. The research concludes with specific implementation guidelines, as well as areas for future research.
- Full Text:
- Date Issued: 2017