- Title
- An assessment of return to work strategies within the South African financial services industry
- Creator
- Ryan, Justin
- Subject
- COVID-19 pandemic
- Subject
- work environment
- Date Issued
- 2023-04
- Date
- 2023-04
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/62392
- Identifier
- vital:72646
- Description
- The purpose of this study was to conduct research into the return to work strategies that were used in the South African Financial Services Industry following the COVID-19 pandemic lockdown. The goal was to understand the motivation for the slow return to the office and to explore what strategies organisational leadership could employ to overcome this resistance. The South African Financial Services Industry represents multiple subsectors that are highly regulated in an age where the digital transformation of industries is common, as are the complexities and risks in integration. The significance of the study is to ascertain the appropriate strategies to encourage employees the return to the office since COVID-19. This study used a quantitative approach. This was achieved in the form of a survey sent to a sample of managers in South African Financial Services Industry using an electronic survey instrument created in Google Forms. One hundred and nineteen financial services managers fitting the criteria responded to the survey. The sampling methodology was both convenient and snowball sampling, non-probability techniques. The findings indicated that there is a relationship between extrinsic benefits received by employees and the return to work. The findings from the study also revealed that a hybrid working arrangement is preferred by the South African Financial Services Industry managers compared to working from home permanently From the study it is recommended that financial services organisations employ a hybrid working model where possible. Another recommendation is that leaders have a clear and transparent communication strategy of transforming the working environment to suit the changes brought about by the COVID-19 pandemic.
- Description
- Thesis (Ma) -- Faculty of Faculty of Business and Economic Sciences, 2023
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (xii, 154 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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NMU Business School
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | RYAN, J.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |