A case study of how to implement continuous improvement initiatives
- Authors: Ntsoane, Makobe Collen
- Date: 2023-12
- Subjects: Employee morale , Incentives in industry , Corporate culture
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/65902 , vital:74282
- Description: The aim of this study was to establish an understanding of the critical success factors of how to successfully implement and sustain continuous improvement projects at the Festive poultry processing plant using the 20 Keys continuous improvement (CI) tool. There are many continuous improvements in methodologies such as lean, 20 Keys , TQM and business process re-engineering. However, it has proven difficult for numerous businesses globally. Festive, a division of Astral Foods, a poultry processing plant, attempted to implement the 20 Keys , a continuous improvement methodology, and it was no exception as it was added to the list of unsuccessful companies. Because of the failed attempt to implement 20 Keys at Festive and many other manufacturing businesses, which attempted to introduce CI initiatives but ultimately failed, factors such as management support, training, rewards and recognition and organisational culture have been revealed by the literature review as contributors to continuous improvement initiatives’ successful or unsuccessful implementation. A case study methodology was applied in this study to understand the real-life context of the failed implementation of Continuous Improvement at Festive. Furthermore, it aimed to explore and explain complex causal links of training, rewards and recognition, organisational culture and management support which can positively impact the implementation of 20 Keys within the poultry processing industry or any manufacturing industry. A mixed method was followed through an online survey and in-depth interviews. The qualitative and quantitative data analysis results revealed that management support, training, rewards and recognition and organisational culture all were related and influenced continuous improvement implementation. Furthermore, companywide training, rewards and recognition proved to be the most significant challenge, resulting in the unsuccessful implementation of 20 Keys. The findings revealed that implementing continuous improvement is not immediate and entails all employees being adequately involved in the entire process from the start. The main finding at Festive was that when implementing the 20 Keys continuous , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2023 , The aim of this study was to establish an understanding of the critical success factors of how to successfully implement and sustain continuous improvement projects at the Festive poultry processing plant using the 20 Keys continuous improvement (CI) tool. There are many continuous improvements in methodologies such as lean, 20 Keys , TQM and business process re-engineering. However, it has proven difficult for numerous businesses globally. Festive, a division of Astral Foods, a poultry processing plant, attempted to implement the 20 Keys , a continuous improvement methodology, and it was no exception as it was added to the list of unsuccessful companies. Because of the failed attempt to implement 20 Keys at Festive and many other manufacturing businesses, which attempted to introduce CI initiatives but ultimately failed, factors such as management support, training, rewards and recognition and organisational culture have been revealed by the literature review as contributors to continuous improvement initiatives’ successful or unsuccessful implementation. A case study methodology was applied in this study to understand the real-life context of the failed implementation of Continuous Improvement at Festive. Furthermore, it aimed to explore and explain complex causal links of training, rewards and recognition, organisational culture and management support which can positively impact the implementation of 20 Keys within the poultry processing industry or any manufacturing industry. A mixed method was followed through an online survey and in-depth interviews. The qualitative and quantitative data analysis results revealed that management support, training, rewards and recognition and organisational culture all were related and influenced continuous improvement implementation. Furthermore, companywide training, rewards and recognition proved to be the most significant challenge, resulting in the unsuccessful implementation of 20 Keys. The findings revealed that implementing continuous improvement is not immediate and entails all employees being adequately involved in the entire process from the start. The main finding at Festive was that when implementing the 20 Keys continuous improvement tool, the training provided was inadequate and mainly focused on managers and not staff. Furthermore, the lack of a rewards and recognition strategy, linked to continuous improvement goals, contributed to resistance to change in the culture and an inability to adapt to change. Misalignment between managers and staff regarding what contributes to successful continuous improvement initiatives, such as training, management involvement and rewards and recognition, was also found to be a contributor to the unsuccessful implementation of continuous improvement.
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- Date Issued: 2023-12
Psychological empowerment as a moderator of the relationship between job insecurity and intention to quit among employees at Emalahleni local municipality, Eastern Cape
- Authors: Mapete, Siphosethu https://orcid.org/0000-0003-1580-9382
- Date: 2020-09
- Subjects: Employee morale , Municipal officials and employees
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/20174 , vital:45405
- Description: Psychological empowerment, job security and retention are important characteristics that all organisations would be happy to have among all their employees. This is because retention and psychological empowerment on their own are characteristics that are linked to many desirable organisational outcomes such as job satisfaction, productivity and employee retention. In other words, a psychologically empowered employee is an engaged and desirable one, and it is therefore extremely important for organisations to know how engagement among employees can be generated or enhanced, especially the case in the public sector that is characterised by high levels of stress among its employees. The main objective of the study is to explore the combined effect of psychological empowerment, job insecurity and intention to quit in the South African public sector where psychological empowerment plays a moderating effect. The study enquires into the effects gender, race, marital status, age and educational level have on the study variables. A quantitative approach is adopted. A structured self – administered questionnaire comprising of four sections: biographical information, Psychological Empowerment Questionnaire (PEQ), Job Insecurity Inventory (JII) and Turnover Intention Scale (TIS) was used to collect the data. Statistical Package for the Social Sciences (SPSS) will be used to analyse data, and both descriptive and inferential statistics were utilized. The results revealed a negative relationship between job insecurity and intention to quit. A negative relationship was also found between the dependent variable psychological empowerment and the independent variable intention to quit. Additionally, a combined effect of psychological empowerment and job insecurity on intention to quit was also found due to the fact that no previous studies found job insecurity to be significantly positively related to intention to quit. Job insecurity was also found to be significantly negatively related to intention to quit, and the two variables combined (psychological empowerment and job insecurity) were found to be even more strongly related to intention to quit than any of the two separately. These are the results the present study found. , Thesis (MCom) -- Faculty of Management and Commerce, 2020
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- Date Issued: 2020-09
Employee happiness at ARMSCOR
- Authors: Rakgabyane, Michael Tsie
- Date: 2019
- Subjects: Employee morale
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43018 , vital:36732
- Description: The subject of happiness has captured many across the world. There is an increasing debate on whether there is a link between improving the national happiness levels and country’s Gross Domestic Product (GDP). Happiness has become an area of interest for both organisations and individuals because of the consequential benefits. Research affirmed the importance of happiness in improving the function of both society and organisations. The benefit thereof includes but is not limited to increased productivity and longevity. Having unhappy employees could have dire effects on the organisations due to the direct impact on the organisation’s financial and social conditions. The arms industry is generally seen as a highly secretive industry due to the strategic position and importance that it occupies in various countries. Happiness in the arms industry has never been explored. This makes this study new in this particular industry. The arms industry as a whole can also benefit by focusing on improving employees’ happiness levels. This makes the study in Armscor important as it would help to provide some insight on the happiness levels in this industry. The focus of this study is to establish happiness levels of Armscor employees. For the purpose of this study, the primary data for the study were collected from a representative sample of 170 Armscor employees which included 161 permanent and 9 non-permanent employees. The questionnaire designed from the literature was used to collect the data. The in-depth literature review that was conducted in carrying out this study included exploring the different perspectives from which happiness is defined. This included three seemingly dominant perspectives: philosophic, economic and psychological perspectives. Furthermore, the review of literature included examining happiness theories and explored three main theories: Comparison, Folklore and Livability. The literature review provided a basis for a proposed conceptual model, which suggested the following factors as influencing happiness in the workplace: workplace influence, workplace relationships, work-life balance, purpose, optimism, work satisfaction, leisure, SA pride and trust. Exploratory factor analysis was used to test the proposed conceptual model and the results indicate that workplace influence, workplace vi relationships and work satisfaction load onto the factor work; while trust and SA pride load onto the factor trust pride; and purpose, work-life balance and optimism load onto the factor purpose work-life optimism. The treatise concludes with recommendations that management can consider implementing to improve the happiness levels of employees at Armscor. This study contributes to understanding the happiness levels of employees in the arms industry.
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- Date Issued: 2019
A frame for improving employee commitment to a sustainability strategy
- Authors: Kanyi, Juliet
- Date: 2015
- Subjects: Employee morale , Strategic planning , Sustainable development
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/3832 , vital:20467
- Description: The changing business environment has increasingly driven organisations to incorporate sustainability into their corporate strategy for them to remain competitive. The economic, social and environmental goals and objectives of the organisation are now being factored into corporate strategy. This is as a result of the opportunities presented with the adoption of sustainability as a strategy and the threats caused by failure to adopt sustainability within their corporate strategy. For organisations to reap any benefits of incorporating sustainability, successful implementation of the strategy is needed. The role employees’ play in the implementation process of the sustainability strategy is critical. For successful implementation of the strategy, employee commitment is required as they have to adjust their actions and behaviours to be congruent with those required for the successful implementation of the sustainability strategy. However literature suggests that employees have received little attention in past research in regard to sustainability especially in emerging markets where research on sustainability has been limited. For this reason, the research problem for this study was how employee commitment can be improved towards the implementation of the sustainability strategy in their day-to-day operations. To achieve this objective, a conceptual framework was developed by investigating the organisational factors that impact on employee commitment to implementing sustainability in their day-to-day activities. To develop the conceptual framework, a literature review was conducted. The conceptual framework served as a basis for the construction of the questionnaire, to determine the nature of employee commitment to sustainability, to what extent they were implementing sustainability in their day-to-day activities and finally for the employees who were committed and were implementing sustainability what were the organisational factors that influenced their commitment to the sustainability strategy. The questionnaire was distributed to employees of different organisations in the Nelson Mandela Bay Metropolitan area who were MBA students at Nelson Mandela Metropolitan University. The findings of the empirical study indicate that the majority (75.5%) of the respondents were committed to all the tenets of sustainability, and were implementing the sustainability strategy. Though there were trade-offs in how the sustainability strategy was implemented, with the economic aspect having precedence where 84.5% of the respondents were implementing it, 70% of the respondents were implementing the social aspect of sustainability and 72.2% implementing the environmental tenet of sustainability. The organisational factors that influenced employee commitment to sustainability as was developed in the conceptual framework were all positively confirmed by the findings of the empirical study. Employee socialisation had the highest influence on commitment, followed by leadership, culture, communication, sustainability programmes and finally performance management. Formal and informal socialisation in the form of training and influence from experienced employees was the leading organisational factor that influenced commitment. The different roles top and middle management played in regard to sustainability followed. The organisational culture that existed in the organisation and the internal communication that was received all contributed to employee commitment to sustainability. The sustainability programmes in place and performance management systems in place were all organisational factors contributing to employee commitment to sustainability.
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- Date Issued: 2015
A post restucturing assessment of employee attitudes in South African National Science Council
- Authors: Bugaari, Lynn
- Date: 2012
- Subjects: Job enrichment , Employees -- Attitudes , Employee morale , Performance standards
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9945 , http://hdl.handle.net/10948/d1013702
- Description: Research problem: The restructuring of an organisation can be classified as a transformational intervention (Litwin & Burke, 1992). As such is it has a potential to significantly influence key employee attitudes that are related to employee and organisational performance. Any deterioration in these attitudes could impact negatively on organisational outcomes. As part of the monitoring and review of change interventions, management needs to understand the change in employee attitudes towards their work and management in their business units and towards the broader organisation in order that, if necessary, corrective action can be taken. Research objectives: To address the research problem, research objectives and questions were established. The main objective of the study was to investigate whether there has been a change in attitudes of employees in two business units of a South African National Science Council after the implementation of restructuring in the organisation and the business units. The key attitudes to be measured are job and management satisfaction, perceived organisational support, organisational commitment and a dimension of employee engagement, dedication. Research questions: Four research questions were established and these were; What is the change in employee attitudes post-restructuring? In particular what is the change in employee job satisfaction; management satisfaction, employee engagement, commitment to the organisation and perceived organisational support? What is the relationship between the sub-groups, distinguished by gender, occupational level, race, home language, age, number of years of service and business unit, and employee attitudes pre-restructuring? What is the relationship between the sub-groups distinguished by gender, occupational level, race, home language, age, number of years of service and business unit, and employee attitudes post-restructuring? What is the relationship between the sub-groups distinguished by gender, occupational level, race, home language, age, number of years of service and business unit, and the change in employee attitudes pre and post-restructuring? Research design: The nature of this research is descriptive. In order to solve the research questions the researcher used a pre-test and post-test measurement of employee attitudes. A survey using a structured self-administered questionnaire was used to collect information regarding employee attitudes before and after the restructuring of the organisation and business units. Major findings: The results from the survey showed that there was a change in the levels of organisational commitment, job satisfaction and management satisfaction at the National Science Council after the restructuring had taken place. Also, the impact of the sub-groups in the organisation on affective factors was evident in the level of occupation and employee engagement, race and management satisfaction, the business unit and the levels of perceived organisational support, management satisfaction and employee engagement, home language and employee engagement, the number of years the employee had worked for the organisation and management satisfaction, age and job satisfaction and employee engagement.
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- Date Issued: 2012
Motivation and complexity : an exploration of a complexity approach in employee motivation with specific focus on a Lacanian model of desire
- Authors: Botha, Anton Ivan
- Date: 2010
- Subjects: Employee motivation , Employee morale , Incentive awards
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:9400 , http://hdl.handle.net/10948/1232 , Employee motivation , Employee morale , Incentive awards
- Description: Since employee motivation contributes to overall organisational success, reliable motivation theory should inform management and reward practices. Yet, motivation theory is currently in a state of paralysis, with no constructive theorising taking place. Analysis of its methodological presuppositions reveals that it relies on out-dated binary thinking, prioritising, e.g. either a ‘machine-like’ (body driven) or ‘god-like’ (rationally driven) understanding of humanity. In this study it is argued that the revival of motivation theory requires a paradigmatic shift towards a complexity methodology because human motivation was found to be a complex system and must be theorised accordingly. It was found that McAdams’ theory of personality which brought together personality traits, conditioning, and motives could form the basis of a complex theory of motivation. On this basis, a complex model was developed which incorporated elements of existing motivational theories. This model proposed that drives, which motivate behaviour, are a combination of instincts, needs, and desires, mediated by personality traits, rational processing, and conditioning. All of these interconnected elements, as well as biological and environmental conditions, have an impact on, and are influenced by one another. For the purposes of understanding employee motivation the element of desire was isolated as a potential means to value segment employees. A Lacanian theory was utilised to elaborate on the element of desire. This theory postulated that individuals tend to display a dominance is one of nine kinds and modes of desire. An instrument was developed to test the applicability of the Lacanian model. It was developed in five phases which included three pilot studies and two samplings. A total of 591 respondents participated in the empirical research study with 428 in the first sample and 70 in the second; the remaining 93 made up the pilot studies. Unlike the initial version of the instrument used in the first sample (n=428) the data obtained by the last version (n=70) revealed that the instrument held some form of reliability and validity. Once analysed through descriptive and inferential statistics the data supported the view that individuals tended to display dominance in a kind and mode of desire as per the Lacanian model, and sufficient variance existed to preliminarily conclude that this model could be used as a means to value segment employees. Recommendations were as follows: (1) that complexity methodology should inform future motivation theorising, (2) that the proposed complexity models be further empirically tested, (3) that an adequately complex, flexible rewards system be considered, (4) that both managers and employees make use of the developed instrument to aid them in the selection of rewards that will lead to increased satisfaction.
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- Date Issued: 2010
Organisational restructuring and its impact on job satisfaction, career moblity and stress levels of employees at Lesotho Highlands Development Authority
- Authors: Mahloane, Katiso William
- Date: 2009
- Subjects: Employee morale , Organizational change , Employees -- Attitudes -- Evaluation , Job satisfaction , Stress management
- Language: English
- Type: Thesis , Masters , M Admin
- Identifier: vital:11648 , http://hdl.handle.net/10353/188 , Employee morale , Organizational change , Employees -- Attitudes -- Evaluation , Job satisfaction , Stress management
- Description: Organisations today are in a state of ever accelerating rate of change. Globalisation of the economy, increasing competition, technological innovation as well as global competition are seen to bring about the ever-accelerating pace of change in the working environment worldwide (Christen 2005:241). For this reason, employees are challenged by changes in their careers that they never anticipated, changes which in the long-run, result in stress conditions that bring negative consequences for both employees and the organisation in their wake. This chapter will provide the background to the topic of the study and survey what other studies have revealed about it. The objectives of the study, the research questions, the research objectives over and above the necessary hypotheses will also be mentioned and to conclude, the chapter will provide the theoretical framework in support of this study.As we may be aware, we live in a world of change, where everything constantly has reformed. Organisations are also part of that big change especially in the new millennium where re-engineering, downsizing, outsourcing and restructuring have become common terms associated with many organisations. Although a number of studies have tried to determine how organisational restructuring benefits the organisation, little has been done to find out how the welfare of employees is affected by the restructuring initiatives. This study investigates the perceptions that employees have of organisational restructuring. It investigates how their job satisfaction, career mobility and their stress levels are affected by restructuring process after the restructuring process as well the stress that such employees experience due to restructuring. A survey was conducted at Lesotho Highlands Development Authority, where data was obtained from 121 respondents and statistically analysed. The findings reflect a negative association between restructuring and stress levels and career mobility. The findings show that job satisfaction was still experienced by the employees at LHDA and that most respondents see organisational restructuring as something that benefits the organisation and has little to do with the interests of the workers.
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- Date Issued: 2009
Exploring employee morale at the Port Elizabeth plant of Cadbury (South Africa)
- Authors: Wolfaardt, Michelle
- Date: 2006
- Subjects: Cadbury Ltd , Chocolate industry -- South Africa -- Port Elizabeth , Employee morale , Job satisfaction , Performance standards , Employees -- Rating of , Personnel management
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:3093 , http://hdl.handle.net/10962/d1003129 , Cadbury Ltd , Chocolate industry -- South Africa -- Port Elizabeth , Employee morale , Job satisfaction , Performance standards , Employees -- Rating of , Personnel management
- Description: In the current business climate, performance is increasingly determined by how flexibly and effectively companies can utilize their human resources and this in tum, is influenced by employee morale. Morale refers to a state of psychosomatic health marked by an energetic, decisive resolution to achieve a given goal. When morale is low, employees may do what is required but do not have the energy to 'go the extra mile'. The importance of maintaining high morale is thus evident. The following project involved a study of morale in Cadbury's Port Elizabeth plant. Cadbury management was concerned about low morale following a recent merger with Bromor Foods. They thus wanted to assess: the state of current morale; any factors that may be influencing it; indicators of low morale (so that it may be monitored in the future) and finally, ways of addressing any existing morale issues. In order to achieve these aims, the researcher conducted interviews with various people to explore morale issues from employees' perspectives. She then sought confirmation for these views at the organizational level through the use of a survey. Statistical and thematic analyses showed morale to be low for middle managers and revealed a variety of indicators and influencing factors, as well as suggestions for addressing them. Despite the need to boost the sample size with convenience sampling, and thus, reduced representivity, the research was successful in answering the research aims.
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- Date Issued: 2006
The impact of cost saving on service quailty
- Authors: Van Rayner, Fiona Mary
- Date: 2006
- Subjects: Service industries -- South Africa -- Cost control , Service industries -- South Africa -- Quality control , Employee morale , Job satisfaction
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8751 , http://hdl.handle.net/10948/631 , Service industries -- South Africa -- Cost control , Service industries -- South Africa -- Quality control , Employee morale , Job satisfaction
- Description: The aim of all companies is continuously to improve their products and/or services. Managers need to understand what service quality entails and what measures to take to ensure that quality is upheld and employees are satisfied. Cost-saving initiatives often require certain changes to take place within the organisation. In the event of such changes, the psychological contract is often violated, which may have a positive or negative effect on the affected individuals. Management expects to get more work done with fewer employees, who in turn are expected to keep up the service quality. The current shortage of medical technologists in the country has made it impossible for them to cope with the heavy workload. As a result, many leave the profession and venture into something completely different. Those that are left become completely demotivated; they experience less job satisfaction and show less commitment to their work. However, some may even embrace the changes because to them it may mean bigger and better challenges. The aim of this study is to identify which approaches management took to ensure cost saving and how these approaches impacted on the behaviour of employees. A literature review was conducted to determine what the theory reveals about cost saving and its impact on employee behaviour. This was followed by an empirical survey conducted within the National Health Laboratory Services in the Ibhayi region. Finally, the practical findings and literary theory were compared to make recommendations to management on how to ensure positive employee behaviour and boost employee morale.
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- Date Issued: 2006
An assessment of the impact of organisational restructuring on the morale of employees at a selected financial institution
- Authors: Zweni, Tembela
- Date: 2004
- Subjects: Organizational change , Employee morale , Financial institutions -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:9267 , http://hdl.handle.net/10948/204 , Organizational change , Employee morale , Financial institutions -- South Africa
- Description: Rising global competition, the influence of advances in information technology and the re-engineering of business processes are some of the imperatives that force organisations to restructure their businesses. In South Africa, the situation is even more compelling, with the recent democratisation of the country that requires companies to implement certain restructuring programmes designed to empower previously disadvantaged individuals. Organisational restructuring is therefore inevitable for any organisation. These changes, however, do affect organisations and employees. Employees become insecure, confused about their jobs, and therefore less productive. To the extent that change can adversely affect both organisations and employees, it becomes critical that organisations should implement it carefully, if they are to survive. To achieve this, requires managers to fully understand drivers of change, the possible consequences of change on both organisation and employees, and to take appropriate actions. The main objective of this study was to identify possible approaches that organisations can pursue in implementing restructuring without adversely affecting the employees. The practical context chosen was an organisation that had recently implemented organisational restructuring. The research methodology for this study entailed the conducting of an intensive study of the relevant literature, to determine what the theory reveals in respect of restructuring strategies that can assist organisations in effectively implementing the restructuring process. Dissertations, theses, research reports and journals were consulted, in an attempt to formulate a theoretical basis for this study. The contemporary literature reveals that there are various strategies that organisations can employ to effectively restructure their organisations with minimal adverse influence on employees. The restructuring organisations should ensure that employees are genuinely involved in the process at the iv outset. The desired changes and the benefits thereof, should be clearly and consistently communicated to the employees at the beginning of the restructuring process. An empirical study was then conducted at the chosen organisation that had recently embarked on an organisational restructuring. The focal point of the empirical study was to determine how this organisation had implemented its restructuring process. The main purpose was to establish the impact that this restructuring had on the morale and motivation of the employees. The final step of this study included an assessment of the findings. This was done so that suitable conclusions could be drawn and appropriate recommendations made. The conclusions revolved around the effects of restructuring on the employees of this organisation. The focus of the recommendations was on what approaches the restructuring organisations should follow to successfully and effectively implement the restructuring process, without adversely affecting the employees.
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- Date Issued: 2004
An investigation of the effects of leadership training on junior managements' (sic) morale at three manufacturing organisations within the Buffalo City Area
- Authors: Naina, Ruweida Anastacia
- Date: 2002
- Subjects: Employee morale , Leadership
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10908 , http://hdl.handle.net/10948/105 , Employee morale , Leadership
- Description: The present study was undertaken to determine the effects that leadership training has on employees’ morale at work. The study was conducted on 15 students from three organisations within the Buffalo City area, studying towards a Diploma in Manufacturing Management at the Johnson & Johnson Leadership Development Institute, Rhodes University, East London Campus. The main aims of the study were: · to review the literature of the leadership training conducted at the Johnson & Johnson Leadership Development Institute (JJLDI), and to assess the effects it has on employees’ morale at work. · to provide industry with documented evidence that the leadership training conducted at the JJLDI has a positive influence on employees morale. · to provide the JJLDI with valuable information as to whether or not the course material and methods has a positive impact on meeting industry demands. A secondary objective of the study was to provide a medium in which students undergoing the leadership training were able to address their concerns with regard to course content and structure. Fieldwork comprised a 5-day, week (40 hours) of intensive lectures and group discussions at Rhodes University. Students were then assigned a 4-month workbased project with the lecturer acting as mentor to each student. The researcher used self- administered electronic questionnaires as the research tool. Results revealed the following: · that the students morale increased by more than 20 percent after having undergone leadership training; that the students communication skills has increased, and, · that the students interpersonal relations with co-workers has shown a significant increase Future implications are that students exposed to this type of leadership training will have a positive influence on their co-workers. This will spurn a new organisational culture that will cope with global demands. In some cases these future leaders will be the source of sustained competitive advantage over insurgents through increasing the organisation’s human, social and knowledge capital.
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- Date Issued: 2002