- Title
- An assessment of professional development for public service employees: a case study of the Eastern Cape office of the premier
- Creator
- Nzoyi, Lindokuhle
- Subject
- Performance--Management (South Africa)
- Subject
- Eastern Cape (South Africa)
- Subject
- South Africa
- Date Issued
- 2020-04
- Date
- 2020-04
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/55118
- Identifier
- vital:49121
- Description
- Professional development in the public service sector has attracted increased interest of researchers over the years. It has been tipped to bolster the quality of public services, which is often frowned upon, especially in the developing world. Thus, this study was carried out with the aim of establishing the perceptions of managers at the Office of the Premier (OTP) regarding the need for a comprehensive framework to enhance service delivery. The study adopted a qualitative case study approach that was based on the use of semi-structured interviews as the primary data collection method. Public officials who work in the OTP were interviewed to determine the challenges encountered by the government department in an effort to improve their performance management. The findings of the study revealed that the OTP has various developmental and training programmes in place to equip its officials to enhance their skills, competences and Knowledge which includes the Leadership programmes and Change Management that aims at linking management and employees to improve performance of the organisation. The findings showed that there is a need for a learning organisation within the OTP, as stipulated in the Senge model. The OTP also needs to conduct regular staff training, which is of paramount importance for improving competence and performance in the delivery of services. The study concluded by proposing the need to establish a learning environment that will provide opportunities for employees to be capacitated with relevant skills development programmes.
- Description
- Thesis (MPA) -- Faculty of Humanities, School of Governmental and Social Sciences, 2020
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (84 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Humanities
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Nzoyi, L 213513382 Treatise April 2020.pdf | 730 KB | Adobe Acrobat PDF | View Details Download |